# Best Outbound Call Tracking Software ## How Many Outbound Call Tracking Software Products Does G2 Track? **Total Products under this Category:** 183 ### Category Stats (Aug 2026) - **Average Rating:** 4.51/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month _Last updated: August 05, 2026_ ## How Does G2 Rank Outbound Call Tracking Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 115,800+ Authentic Reviews - 183+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Outbound Call Tracking Software ![G2 Grid® for Outbound Call Tracking Software plotting products by satisfaction and market presence](https://www.g2.com/categories/outbound-call-tracking/grids.png?focus%5B%5D=6227&focus%5B%5D=1188166&focus%5B%5D=125401&focus%5B%5D=129760&focus%5B%5D=506&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=3296) Highlighted products: HubSpot Sales Hub, Nooks, Orum, Quo, Agentforce Sales (formerly Salesforce Sales Cloud), Aircall, CloudTalk, and Close. Underlying data: [Grid® JSON](https://www.g2.com/categories/outbound-call-tracking/grids.json?focus%5B%5D=hubspot-sales-hub&focus%5B%5D=nooks&focus%5B%5D=orum&focus%5B%5D=quo-quo&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=close) **Sponsored** ### Apollo.io Apollo.io is an AI-powered go-to-market (GTM) platform that helps revenue teams find, engage, and manage B2B buyers across the entire sales cycle. Apollo.io is the company behind the industry’s first fully agentic GTM platform, transforming how revenue teams execute. Going beyond automation, Apollo’s intelligent agents actively drive results across the entire sales funnel – from prospecting to deal management – all in one place. Trusted by millions of users and hundreds of thousands of companies – including Anthropic, Autodesk, and Docusign – Apollo is making world-class go-to-market simple, intelligent, and accessible for all. Apollo serves sales development representatives, account executives, sales leaders, revenue operations, and marketing teams at B2B organizations of various sizes. Teams use Apollo to build and maintain target account lists, orchestrate outbound and inbound motions, manage opportunities, and understand which activities lead to qualified pipeline and closed revenue. Key capabilities include: Data and targeting: Access to a large B2B database with company and contact details, including firmographic, technographic, and buyer signal data, so users can define ideal customer profiles and create precise segments for outreach. Prospecting and enrichment: Tools to search, filter, and save prospect lists, plus enrichment workflows that keep contact and account records up to date in Apollo and connected systems such as CRM. Sales engagement: Multi-step, multi-channel sequences for email, calls, and tasks that standardize how reps follow up with prospects, with controls for timing, throttling, and deliverability. Agentic and AI-assisted workflows: Intelligent agents and AI features that help with account research, lead scoring, message generation, and next-step recommendations so reps can prioritize and personalize at scale. Deal and activity management: Basic CRM-style functionality for tracking opportunities, stages, activities, and notes, giving teams a single view of pipeline health and sales performance. By combining data, engagement, and deal execution in one platform, Apollo is designed to reduce the number of disconnected tools in a typical GTM stack and provide a consistent workflow for building pipeline and managing deals. This helps organizations improve data quality, increase seller productivity, and run more structured, measurable go-to-market programs. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=628&secure%5Bchosen_at%5D=2026-08-08T22%3A25%3A37Z&secure%5Bdisplayable_resource_id%5D=628&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=628&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=19743&secure%5Bresource_id%5D=628&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Foutbound-call-tracking%3Fopen_modal_url%3D%252Fproducts%252Fthe-mobile-first-company-allo%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Foutbound-call-tracking%2526source%253Dcategory&secure%5Btoken%5D=0ba078a32b8a18a503fd21dc3fd8d6bcf235994008a57e63d583b05438b873c0&secure%5Burl%5D=https%3A%2F%2Fwww.apollo.io%2Fdemo%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3DG2Clicks%26utm_content%3Dtopic%26utm_term%3Doutboundcalltracking&secure%5Burl_type%5D=custom_url) ### [HubSpot Sales Hub](https://www.g2.com/de/products/hubspot-sales-hub/reviews) Sales Hub kombiniert Vertriebsengagement-Tools, KI-gestützte Produktivitätsfunktionen und Workflow-Automatisierung in einer einheitlichen Plattform, die darauf ausgelegt ist, wachsenden Teams zu helfen, Geschäfte schneller abzuschließen. Kernwertversprechen: Sales Hub adressiert häufige Vertriebsherausforderungen: ineffiziente manuelle Prozesse, die die Abschlussgeschwindigkeit verlangsamen, fragmentierte Kundeninformationen, die einen unvollständigen Kontext schaffen, und komplexe Software, die umfangreiche Schulungen und laufende Verwaltung erfordert. Aufgebaut auf dem HubSpot Smart CRM, verbindet Sales Hub Kundendaten und Vertriebswerkzeuge in einem einzigen einheitlichen System. Wichtige Fähigkeiten Vertriebsengagement-Tools: Sales Hub bietet E-Mail-Tracking, Terminplanung, Dokumentenfreigabe und Kommunikationstemplates, die Interaktionen mit Interessenten vereinfachen und administrative Reibungen im Vertriebsprozess beseitigen. KI-gestützte Produktivität: Die Plattform umfasst KI-Funktionen, die sich wiederholende Aufgaben automatisieren, nächste Schritte basierend auf dem Deal-Kontext vorschlagen und relevante Kundeninformationen bereitstellen, sodass Vertreter sich auf den Verkauf statt auf administrative Arbeit konzentrieren können. Einheitliche Kundenansicht: Da alle Kundendaten, Kommunikationshistorie und Deal-Informationen im Smart CRM vorhanden sind, sehen Vertriebsmitarbeiter den vollständigen Kontext, ohne zwischen Systemen wechseln zu müssen. Dies umfasst die Sichtbarkeit von Marketing-Interaktionen, Service-Tickets und früheren Verkaufsgesprächen. Workflow-Automatisierung: Sales Hub automatisiert routinemäßige Vertriebsprozesse und sorgt für eine konsistente Ausführung ohne manuelle Koordination. Sales Hub vs. Alternativen: Im Gegensatz zu herkömmlichen CRM-Systemen, die hauptsächlich als Datenbanken fungieren und umfangreiche Anpassungen erfordern, umfasst Sales Hub Engagement-Tools, Automatisierung und KI-Funktionen als native Features, anstatt Add-ons, die eine Integration erfordern. Dies beseitigt die Komplexität des Kaufs separater Tools für E-Mail-Tracking, Terminplanung, Dokumentenmanagement und Vertriebsanalysen. Die intuitive Benutzeroberfläche von Sales Hub reduziert die Schulungszeit für neue Teammitglieder im Vergleich zu traditionellen Vertriebsplattformen, die umfangreiches technisches Wissen erfordern. Teams profitieren von einer schnellen Einarbeitung, nahtloser Abstimmung durch gemeinsame Datensichtbarkeit und flexibler Skalierung. Wer sollte Sales Hub nutzen Sales Hub dient wachsenden Vertriebsteams, die die Produktivität steigern müssen, ohne Personal hinzuzufügen, Vertriebsmitarbeitern, die während Käufergesprächen vollständigen Kundenkontext benötigen, und Vertriebsleitern, die Pipeline-Transparenz durch einheitliches Reporting suchen. Die Plattform skaliert von kleinen Vertriebsteams bis hin zu großen Unternehmen. Ergebnis Sales Hub hilft Teams, intelligenter zu verkaufen, nicht härter, und ermöglicht es den Vertretern, in jeder Phase der Käuferreise reichhaltigere Kontexte und bessere Einblicke zu erhalten. **Average Rating:** 4.4/5.0 **Total Reviews:** 13,299 #### How Do G2 Users Rate HubSpot Sales Hub? - **War the product ein guter Geschäftspartner?:** 8.7/10 (Category avg: 9.2/10) - **Personalisierung:** 8.7/10 (Category avg: 8.8/10) - **Erfassen von Interessentendaten:** 8.6/10 (Category avg: 8.8/10) - **Information Locater:** 8.4/10 (Category avg: 8.7/10) #### Who Is the Company Behind HubSpot Sales Hub? - **Verkäufer:** [HubSpot](https://www.g2.com/de/sellers/hubspot) - **Unternehmenswebsite:** hubspot.com - **Gründungsjahr:** 2006 - **Hauptsitz:** Cambridge, Massachusetts, United States - **Twitter:** @HubSpot 784,270 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7728cdccf3cd40d382e6159b493e5f6534eb2bfad47dc424c39639ed9e0ebf3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F68529%2F&secure%5Burl_type%5D=linkedin_company_website) 12,158 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Kundenbetreuer, Vertriebsentwicklungsvertreter - **Top Industries:** Computersoftware, Informationstechnologie und Dienstleistungen - **Company Size:** 60% Small, 35% Medium #### What Do G2 Reviewers Say About HubSpot Sales Hub? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **intuitive Benutzeroberfläche** von HubSpot Sales Hub, die ihren Arbeitsablauf mit effektiven Tools und Integrationen vereinfacht. - Benutzer schätzen die **Anpassungsfähigkeit und benutzerfreundliche Oberfläche** von HubSpot Sales Hub, die ihre Verkaufsprozesse erheblich verbessert. - Benutzer schätzen die **umfassende Sichtbarkeit** des HubSpot Sales Hub, was ihre Vertriebsverwaltung und Entscheidungsfindung erheblich verbessert. - Benutzer schätzen die **zentralisierten Lead-Management** -Funktionen des HubSpot Sales Hub, die die Organisation und Effizienz in Verkaufsprozessen verbessern. - Benutzer schätzen die **intuitive Benutzeroberfläche** von HubSpot Sales Hub, die es Teams ermöglicht, sich leicht zurechtzufinden und die Produktivität zu steigern. ##### Cons - Benutzer finden die **fehlenden Funktionen** des HubSpot Sales Hub, wie eingeschränkte Funktionalität und Probleme mit der Markierung, frustrierend. - Benutzer finden, dass die **begrenzten Funktionen** des HubSpot Sales Hub ihre Erfahrung einschränken, insbesondere in Bezug auf das Dashboard und die mobile App. - Benutzer stehen vor einer **großen Lernkurve** mit HubSpot Sales Hub, da sie die Integrationen als kompliziert empfinden und Schulungen für Klarheit notwendig sind. - Benutzer finden die **Kosten zunehmend belastend** angesichts anhaltender technischer Probleme und frustrierender Plattformbeschränkungen. - Benutzer finden, dass HubSpot Sales Hub **begrenzte Anpassungsmöglichkeiten** hat, was zu Frustration bei Massenaktionen und der Flexibilität von Workflows führt. #### What Are Recent G2 Reviews of HubSpot Sales Hub? **["HubSpot Sales Hub: Intuitives CRM, das den Verkauf für wachsende Teams optimiert"](https://www.g2.com/de/survey_responses/hubspot-sales-hub-review-13193567)** **Rating:** 5.0/5.0 stars _— Prateek M._ [Read full review](https://www.g2.com/de/survey_responses/hubspot-sales-hub-review-13193567) **["Benutzerfreundlich, hochgradig anpassbar und vollständig – deckt alles ab, was ich brauche"](https://www.g2.com/de/survey_responses/hubspot-sales-hub-review-13170027)** **Rating:** 5.0/5.0 stars _— Genesis A._ [Read full review](https://www.g2.com/de/survey_responses/hubspot-sales-hub-review-13170027) #### What Are G2 Users Discussing About HubSpot Sales Hub? - [Wie hat HubSpot Sales Hub das Management der Vertriebspipeline in kleinen bis mittelgroßen Unternehmen beeinflusst?](https://www.g2.com/de/discussions/how-has-hubspot-sales-hub-impacted-the-sales-pipeline-management-in-small-to-mid-sized-businesses) - 4 comments - [Wofür wird HubSpot Sales Hub verwendet?](https://www.g2.com/de/discussions/what-is-hubspot-sales-hub-used-for) - 5 comments - [What is HubSpot good for?](https://www.g2.com/de/discussions/what-is-hubspot-good-for) - 2 comments - [Wie benutze ich HubSpot für den Vertrieb?](https://www.g2.com/de/discussions/how-do-i-use-hubspot-for-sales) - 3 comments - [Was kann man mit dem kostenlosen HubSpot machen?](https://www.g2.com/de/discussions/what-can-you-do-with-free-hubspot) - 2 comments ### [Nooks](https://www.g2.com/products/nooks/reviews) Nooks is the Agent Workspace for intelligent outbound. We pair human judgment with AI execution so reps spend less time on busywork and more time building real relationships that turn into pipeline. Nooks brings signals, account history, and next-best actions into one multi-channel system for AI sequencing so outbound stays relevant as you scale. Over 100 teams have switched from legacy sequencing tools to Nooks, more than doubling email-sourced pipeline, cutting research time by 90%, and consolidating multiple vendors into one platform. Over 1200 customers, including sophisticated sales orgs at HubSpot, Deel, ZoomInfo, and Rippling use Nooks to generate more pipeline with less context switching. **Average Rating:** 4.8/5.0 **Total Reviews:** 1,655 #### How Do G2 Users Rate Nooks? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Personalization:** 9.1/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.1/10 (Category avg: 8.8/10) - **Information Locater:** 9.0/10 (Category avg: 8.7/10) #### Who Is the Company Behind Nooks? - **Seller:** [Nooks](https://www.g2.com/sellers/nooks) - **Company Website:** www.nooks.ai - **HQ Location:** San Francisco, California - **Twitter:** @JoinNooks 390 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d0985ff2b8e1083fcf100fe495e371b10ac44dcc8c0a734662629503f74b014e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnooksapp&secure%5Burl_type%5D=linkedin_company_website) 390 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** SDR, Business Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 50% Medium, 25% Small #### What Do G2 Reviewers Say About Nooks? _AI-generated summary from verified user reviews_ ##### Pros - Users find that Nooks offers **time-saving** features, enhancing efficiency and allowing for more calls in less time. - Users find Nooks to be exceptionally **easy to use** , with a beginner-friendly interface and intuitive navigation. - Users find Nooks enables **exceptional efficiency** with faster dialing and intuitive features that enhance productivity. - Users love the **efficient parallel dialing** feature of Nooks, boosting their call volume and enhancing conversations. - Users value the **efficient lead generation** capabilities of Nooks, enhancing productivity and enabling targeted outreach effectively. ##### Cons - Users face frequent **call issues** with Nooks, including slow connections and frustrating glitches during calls. - Users face **dialer issues** with incorrect numbers being dialed and challenges in connecting with intended contacts. - Users find the **missing features** in Nooks limiting, particularly lacking sorting options and multi-tab operation. - Users face **dialer limitations** with Nooks, including issues with task triggers and double calls to prospects. - Users report **connection issues** with Nooks, including delays and drops during calls, impacting communication quality. #### What Are Recent G2 Reviews of Nooks? **["Nooks Supercharged My Outbound Prospecting With a Fast, Intuitive Dialer"](https://www.g2.com/survey_responses/nooks-review-13172157)** **Rating:** 5.0/5.0 stars _— Deep K._ [Read full review](https://www.g2.com/survey_responses/nooks-review-13172157) **["Significant Boost in Connect Rates with Seamless CRM"](https://www.g2.com/survey_responses/nooks-review-13124572)** **Rating:** 5.0/5.0 stars _— Laura N._ [Read full review](https://www.g2.com/survey_responses/nooks-review-13124572) ### [Orum](https://www.g2.com/products/orum/reviews) Orum is an AI calling and coaching platform built to help sales teams connect with more prospects and convert conversations into qualified pipeline. Orum serves more than 1,200 sales organizations, from fast-growing startups to global enterprises, including IBM, Samsung, Epicor, SentinelOne, Ramp, and Crunchbase. As the pioneer of AI dialing technology, Orum was built for high-volume outbound teams that rely on live conversations to drive revenue. By combining intelligent dialing automation, real-time collaboration, and native AI coaching, Orum helps reps focus on what matters most, having more meaningful conversations with the right prospects. At the core of the platform is Orum’s AI Dialer, powered by insights from the largest calling dataset on the market with over one billion real sales calls. It eliminates manual dialing, instantly detects real humans, enabling reps to get into 5x more live conversations. Orum also includes a full AI Coaching Suite with AI Call Scorecards, personalized Coaching Portals, and AI Roleplay, helping teams ramp 50% faster with targeted insights and 24/7 simulated practice. Alongside this, the Virtual Salesfloor brings reps together to collaborate, listen to live calls, and learn in real time, rebuilding the shared energy and accountability of a true salesfloor culture. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,074 #### How Do G2 Users Rate Orum? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Personalization:** 8.8/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10) - **Information Locater:** 8.8/10 (Category avg: 8.7/10) #### Who Is the Company Behind Orum? - **Seller:** [Orum](https://www.g2.com/sellers/orum) - **Company Website:** www.orum.com - **Year Founded:** 2018 - **HQ Location:** Austin, Texas - **Twitter:** @OrumHQ 213 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a77c6496f2b9ea12ee3b425fb4d2c204ff0032b410ef93d73dc8947b5cc7451f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Forumhq%2F&secure%5Burl_type%5D=linkedin_company_website) 169 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Sales Development Representative, SDR - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 48% Medium, 23% Small #### What Do G2 Reviewers Say About Orum? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate Orum's **ease of use** , with a friendly interface that enhances speed and productivity during calls. - Users commend Orum for its **high efficiency** , boosting productivity and streamlining the calling process significantly. - Users appreciate Orum for its **time-saving capabilities** , significantly enhancing productivity and streamlining cold calling processes. - Users value Orum for its **boosted productivity** , easy setup, and effective dialing capabilities that enhance team efficiency. - Users value the **speed and efficiency** of Parallel Dialing in Orum, enhancing their productivity in sales calls. ##### Cons - Users report **call issues** with Orum, including connectivity problems and incorrect prospect matching affecting their experience. - Users find the **missing features** like direct call transfer and search flexibility to be limiting for their workflow. - Users experience **connection issues** with Orum, leading to frustration and potential loss of engagement with prospects. - Users experience **integration issues** with Orum, finding it challenging to sync data from other platforms effectively. - Users find **dialer limitations** frustrating, particularly the inability to make one-off calls and access past notes easily. #### What Are Recent G2 Reviews of Orum? **["Boosts Productivity with Seamless Auto-Dialing"](https://www.g2.com/survey_responses/orum-review-13225878)** **Rating:** 5.0/5.0 stars _— Josh L._ [Read full review](https://www.g2.com/survey_responses/orum-review-13225878) **["Boosts Calling Efficiency with Seamless Salesforce Integration"](https://www.g2.com/survey_responses/orum-review-13172584)** **Rating:** 5.0/5.0 stars _— Amaan S._ [Read full review](https://www.g2.com/survey_responses/orum-review-13172584) #### What Are G2 Users Discussing About Orum? - [Has the learning curve, cluttered layout, and missing integrations changed how quickly you can ramp reps?](https://www.g2.com/discussions/has-the-learning-curve-cluttered-layout-and-missing-integrations-changed-how-quickly-you-can-ramp-reps) - 1 comment - [How are you managing notes, past context, and follow‑ups when Orum does not surface the right info at the right time?](https://www.g2.com/discussions/how-are-you-managing-notes-past-context-and-follow-ups-when-orum-does-not-surface-the-right-info-at-the-right-time) - 1 comment - [What is your experience with enrichment accuracy and missing mobile numbers, and how does it affect your outreach plans?](https://www.g2.com/discussions/what-is-your-experience-with-enrichment-accuracy-and-missing-mobile-numbers-and-how-does-it-affect-your-outreach-plans) - 1 comment - [How are you handling list imports, contact limits, and the extra steps they add to your day?](https://www.g2.com/discussions/how-are-you-handling-list-imports-contact-limits-and-the-extra-steps-they-add-to-your-day) - 1 comment - [Connect delay and call quality issues slow live conversations and make me sound unprepared](https://www.g2.com/discussions/connect-delay-and-call-quality-issues-slow-live-conversations-and-make-me-sound-unprepared) - 1 comment ### [Quo](https://www.g2.com/products/quo-quo/reviews) Trusted by 90,000+ businesses, Quo (formerly OpenPhone) brings your team’s calls, texts, and contacts into one AI-powered workspace — helping you respond instantly and win more customers. Bring clarity to every conversation. Shared inboxes, internal notes, and a mini CRM, gives every teammate the visibility and context they need to make sure each customer doesn't get missed. Respond to every customer. Fast. Built-in AI answers calls 24/7, flexible call flows route customers instantly, and custom contact properties ensure you're there when your customer needs you, while never missing a detail. Scale effortlessly as you grow. From your first customer to your thousandth, Quo adapts with you. No complex setup, no additional training, no growing pains. With Quo, it’s never been easier to close more deals, support more customers, and grow your business — without losing the human touch. **Average Rating:** 4.7/5.0 **Total Reviews:** 3,374 #### How Do G2 Users Rate Quo? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10) - **Personalization:** 9.1/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.7/10 (Category avg: 8.8/10) - **Information Locater:** 8.9/10 (Category avg: 8.7/10) #### Who Is the Company Behind Quo? - **Seller:** [Quo](https://www.g2.com/sellers/quo) - **Company Website:** www.quo.com - **Year Founded:** 2018 - **HQ Location:** San Francisco, California - **Twitter:** @gowithquo 5,475 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c33883f1b2bed0721a5354265f240bde9e3cffa6b714170289503265f457b6ed&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F28667405%2F&secure%5Burl_type%5D=linkedin_company_website) 52 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Real Estate, Construction - **Company Size:** 92% Small, 7% Medium #### What Do G2 Reviewers Say About Quo? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Quo, enjoying its simple setup and intuitive interface for seamless communication. - Users value the **responsive and helpful customer support** of OpenPhone, making their experience smoother and more efficient. - Users are thrilled with Quo's **wide range of essential features** that enhance business operations and client service. - Users find the **easy setup** of Quo immensely beneficial, enabling seamless transitions and efficient daily operations. - Users appreciate the **call recording and transcription features** in Quo, making conversations easier to manage and review. ##### Cons - Users experience **connection issues** with Quo, including missed calls and headset connectivity problems. - Users experience **call disconnections** and delays in notifications, impacting the clarity of their communication. - Users express concerns over the **high cost** and unclear pricing structure, leading to frustrating billing experiences. - Users report **call issues** with Quo, including ghost calls and persistent call notifications after finishing calls. - Users have reported **delays** in support response times and payment processing, impacting their overall experience with Quo. #### What Are Recent G2 Reviews of Quo? **["Quo Helps Me Run My Business More Efficiently"](https://www.g2.com/survey_responses/quo-review-12963226)** **Rating:** 5.0/5.0 stars _— Darshell H._ [Read full review](https://www.g2.com/survey_responses/quo-review-12963226) **["Easy, Professional Call and Text Management for Small Businesses"](https://www.g2.com/survey_responses/quo-review-13095748)** **Rating:** 5.0/5.0 stars _— Aaron C._ [Read full review](https://www.g2.com/survey_responses/quo-review-13095748) #### What Are G2 Users Discussing About Quo? - [What is like Google Voice?](https://www.g2.com/discussions/what-is-like-google-voice) - 4 comments - [Is open phone legit?](https://www.g2.com/discussions/is-open-phone-legit) - 26 comments - [Is open phone free?](https://www.g2.com/discussions/is-open-phone-free) - 11 comments - [How does OpenPhone work?](https://www.g2.com/discussions/how-does-openphone-work) - 3 comments ## FAQs About Outbound Call Tracking Software Generated using AI Last updated: April 27, 2026 ### Which outbound call tracking tool is the top choice for startups? According to verified users, these products are frequently praised for outbound calling ease and core tracking workflows. - [Nooks](https://www.g2.com/products/nooks/reviews) -- Reviewers describe it as easy to set up and useful for high-volume cold calling, parallel dialing, call tracking, and coaching workflows. - [Orum](https://www.g2.com/products/orum/reviews) -- Users repeatedly mention faster dialing, better connect workflows, call analytics, and easier prospecting for outbound-heavy teams. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) -- Reviewers highlight stable calling, CRM integration, call logging, analytics, and support for international outbound calling. ### What is the best option for tracking outbound calls? According to verified users, several products stand out for outbound call logging, analytics, and workflow visibility. - [Nooks](https://www.g2.com/products/nooks/reviews) -- Users often mention outbound call tracking, reporting, call transcripts, and dashboards that help teams review activity and coaching opportunities. - [Orum](https://www.g2.com/products/orum/reviews) -- Reviewers frequently cite call analytics, call history, AI summaries, and reporting that help track connect rates, conversations, and meetings. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) -- Users describe strong call logging, recordings, analytics, and CRM syncing that keep outbound activity organized in one place. ### Best software for monitoring outbound calls in our call center? According to verified users, monitoring-focused options on G2 often combine recordings, reporting, and team visibility. - [TeleCMI](https://www.g2.com/products/telecmi/reviews) -- Reviewers mention dashboards, call logs, monitoring, and call barging or whispering features that help oversee agent activity. - [CTM (formerly CallTrackingMetrics)](https://www.g2.com/products/ctm-formerly-calltrackingmetrics/reviews) -- Users highlight call tracking, recordings, analytics, and centralized reporting for reviewing inbound and outbound activity. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) -- Reviewers say its analytics, recordings, call history, and team performance tracking are useful for managing outbound teams. ### What should teams look for in outbound call tracking software? G2 reviewers consistently point to a few buying priorities. Teams value fast dialing, reliable call quality, and automatic logging so reps spend less time on manual admin. Integrations with CRM tools such as HubSpot, Salesforce, Outreach, or other sales systems are frequently mentioned because they keep call notes, recordings, and follow-up activity in one place. Reviewers also repeatedly highlight reporting, transcripts, AI summaries, and visibility into connect rates or team performance as useful for coaching and process improvement. Common frustrations in reviews include lag, syncing issues, inaccurate number data, and numbers being marked as spam, so buyers often care about reliability as much as feature depth. ### How do G2 reviewers say outbound call tracking tools improve team productivity? Across recent reviews, the biggest productivity theme is reduced manual work. Users repeatedly say auto dialing, parallel dialing, automatic call logging, AI summaries, and CRM sync help them spend more time in live conversations instead of copying notes, updating records, or dialing one contact at a time. Many reviewers also describe faster follow-up because calls, texts, transcripts, and account context are easier to find in one system. For managers, reporting and call recordings are common productivity benefits because they simplify coaching, monitor activity, and make it easier to review conversations without chasing down information across separate tools. ### [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/de/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Beschleunigen Sie den Umsatz vom Pipeline bis zum Gehaltsscheck mit Salesforce Sales Cloud - Ihre vollständige Wachstumsplattform, die die Kraft der Menschen mit Agenten in jedem Schritt des Verkaufszyklus vereint. Steigern Sie die Produktivität mit Automatisierung und treiben Sie den Umsatz mit einer integrierten Wachstumsplattform voran. Die Zukunft des Verkaufs ist hier, und mit Agentforce helfen wir Teams, ihr volles Potenzial freizusetzen - sie grenzenlos zu machen. Bauen Sie die Pipeline schneller mit KI-Agenten: Vertriebsagenten Vertriebs-KI Vertriebsengagement Vertriebsprogramme Käuferengagement Beschleunigen Sie die Produktivität mit Automatisierung: Vertriebsdaten Vertriebsanalytik Produktivität des Vertriebsteams Umsatzintelligenz Treiben Sie den Umsatz auf einer integrierten Plattform voran: Umsatzlebenszyklusmanagement und CPQ Vertriebsleistungsmanagement Partnerbeziehungsmanagement **Average Rating:** 4.4/5.0 **Total Reviews:** 24,686 #### How Do G2 Users Rate Agentforce Sales (formerly Salesforce Sales Cloud)? - **War the product ein guter Geschäftspartner?:** 8.4/10 (Category avg: 9.2/10) - **Personalisierung:** 8.8/10 (Category avg: 8.8/10) - **Erfassen von Interessentendaten:** 8.7/10 (Category avg: 8.8/10) - **Information Locater:** 8.7/10 (Category avg: 8.7/10) #### Who Is the Company Behind Agentforce Sales (formerly Salesforce Sales Cloud)? - **Verkäufer:** [Salesforce](https://www.g2.com/de/sellers/salesforce) - **Unternehmenswebsite:** www.salesforce.com - **Gründungsjahr:** 1999 - **Hauptsitz:** San Francisco, CA - **Twitter:** @salesforce 579,511 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website) 83,223 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Kundenbetreuer, Kundenbetreuer - **Top Industries:** Computersoftware, Informationstechnologie und Dienstleistungen - **Company Size:** 46% Medium, 34% Large #### What Do G2 Reviewers Say About Agentforce Sales (formerly Salesforce Sales Cloud)? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer loben die **Benutzerfreundlichkeit** von Agentforce Sales und schätzen den nahtlosen Zugriff auf alle Kundeninformationen an einem Ort. - Benutzer schätzen die **funktionsreiche Plattform** von Agentforce Sales, die die Effizienz der Verkäufer und das Kundenengagement verbessert. - Benutzer schätzen die **leistungsstarken Lead-Management** -Funktionen von Agentforce Sales, die das Kundenerlebnis und die Zusammenarbeit im Team verbessern. - Benutzer schätzen die **umfangreichen Anpassungsoptionen** von Agentforce Sales, die es ermöglichen, es mühelos an einzigartige Geschäftsanforderungen anzupassen. - Benutzer schätzen die **umfassende Anpassbarkeit** von Agentforce Sales, die maßgeschneiderte Lösungen für einzigartige Geschäftsanforderungen ermöglicht. ##### Cons - Benutzer finden die **Lernkurve steil** , da die Konfiguration zeitaufwändig ist und die Berichtserstellung verwirrend sein kann. - Benutzer finden **Anpassungsbeschränkungen** und Komplexität frustrierend, insbesondere für kleinere Teams mit einfacheren Anforderungen. - Benutzer finden, dass die **fehlenden Funktionen** in Agentforce Sales ihre Fähigkeit behindern, komplexe Probleme einfach zu verwalten. - Benutzer finden, dass die **begrenzten Funktionen** von Agentforce Sales Zeit und Fachwissen für eine effektive Anpassung und Berichterstattung erfordern. - Benutzer finden das **Preismodell teuer** , was für kleinere Unternehmen und solche mit begrenztem Budget hinderlich sein kann. #### What Are Recent G2 Reviews of Agentforce Sales (formerly Salesforce Sales Cloud)? **["Agentforce Sales bietet klare Lead-Sichtbarkeit und einen reibungsloseren Übergang vom Marketing zum Vertrieb"](https://www.g2.com/de/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13164950)** **Rating:** 4.0/5.0 stars _— Akshara G._ [Read full review](https://www.g2.com/de/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13164950) **["Agentforce Sales zentralisiert Kundendaten mit leistungsstarken Dashboards und Automatisierung"](https://www.g2.com/de/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13227740)** **Rating:** 4.0/5.0 stars _— Javiera I._ [Read full review](https://www.g2.com/de/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13227740) #### What Are G2 Users Discussing About Agentforce Sales (formerly Salesforce Sales Cloud)? - [Wofür wird Salesforce Maps verwendet?](https://www.g2.com/de/discussions/salesforce-maps-what-is-salesforce-maps-used-for) - 2 comments - [What is the benefit of Salesforce CRM?](https://www.g2.com/de/discussions/what-is-the-benefit-of-salesforce-crm) - 7 comments - [Was ist Salesforce und CRM?](https://www.g2.com/de/discussions/what-is-salesforce-and-crm) - 3 comments - [Was macht Hochgeschwindigkeitsverkäufe mächtiger denn je?](https://www.g2.com/de/discussions/what-makes-high-velocity-sales-more-powerful-than-ever) - 1 comment - [Wie aktiviere ich den Posteingang in Salesforce?](https://www.g2.com/de/discussions/how-do-i-enable-inbox-in-salesforce) - 4 comments ### [Aircall](https://www.g2.com/products/aircall/reviews) Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,603 #### How Do G2 Users Rate Aircall? - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.2/10) - **Personalization:** 8.9/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.9/10 (Category avg: 8.8/10) - **Information Locater:** 8.7/10 (Category avg: 8.7/10) #### Who Is the Company Behind Aircall? - **Seller:** [Aircall](https://www.g2.com/sellers/aircall) - **Company Website:** www.aircall.io - **Year Founded:** 2014 - **HQ Location:** New York - **Twitter:** @aircall 4,964 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7be761d7fbad3da0454753d90f07916cd3a958959f851b5be97356e1913a0ca2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5013970%2F&secure%5Burl_type%5D=linkedin_company_website) 849 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Sales Development Representative, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 53% Small, 40% Medium #### What Do G2 Reviewers Say About Aircall? _AI-generated summary from verified user reviews_ ##### Pros - Users find Aircall to be **easy to use** , allowing seamless communication and efficient workflow management without issues. - Users commend the **easy integration** of Aircall with CRM and helpdesk platforms, enhancing communication and workflow efficiency. - Users value the **reliability** of Aircall, praising its ease of use and excellent call quality for support communications. - Users find Aircall's **intuitive setup** and user-friendly interface essential for efficient communication and operations. - Users appreciate the **automatic call recording and transcription** features of Aircall, enhancing record-keeping and workflow efficiency. ##### Cons - Users often experience **connection issues** with Aircall, affecting call quality and requiring frequent app restarts. - Users report **call issues** with Aircall, including uneven distribution and connection problems that disrupt communication. - Users often face **dialer issues** with Aircall, affecting call distribution, connectivity, and user experience. - Users note the **lack of text handling and extension features** in Aircall, impacting their overall experience. - Users notice the **slow loading** of Aircall, particularly with syncing call logs and mobile app performance. #### What Are Recent G2 Reviews of Aircall? **["Aircall: Powerful Cloud Phone System with Excellent Support"](https://www.g2.com/survey_responses/aircall-review-13051826)** **Rating:** 5.0/5.0 stars _— mark.reed@abaxhealth.com R._ [Read full review](https://www.g2.com/survey_responses/aircall-review-13051826) **["Facilitate Telemarketing with Great Efficiency"](https://www.g2.com/survey_responses/aircall-review-13122992)** **Rating:** 5.0/5.0 stars _— Omar M._ [Read full review](https://www.g2.com/survey_responses/aircall-review-13122992) #### What Are G2 Users Discussing About Aircall? - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote - [How do you handle Aircall lagging, freezing, or needing frequent restarts during heavy use?](https://www.g2.com/discussions/how-do-you-handle-aircall-lagging-freezing-or-needing-frequent-restarts-during-heavy-use) - 1 comment, 1 upvote - [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes ### [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0 **Average Rating:** 4.4/5.0 **Total Reviews:** 1,813 #### How Do G2 Users Rate CloudTalk? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10) - **Personalization:** 8.1/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.2/10 (Category avg: 8.8/10) - **Information Locater:** 8.0/10 (Category avg: 8.7/10) #### Who Is the Company Behind CloudTalk? - **Seller:** [CloudTalk](https://www.g2.com/sellers/cloudtalk) - **Company Website:** www.cloudtalk.io - **Year Founded:** 2016 - **HQ Location:** New York - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a7131a196dde74ab24374f0c5fe394e45a7e89c8c85b9b7bdc470627f39cd734&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17944841%2F&secure%5Burl_type%5D=linkedin_company_website) 227 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 64% Small, 32% Medium #### What Do G2 Reviewers Say About CloudTalk? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of CloudTalk, benefiting from seamless calls and integrations. - Users value the **exceptional reliability** of CloudTalk, noting its stable performance and intuitive interface across devices. - Users praise the **intuitive interface** of CloudTalk, simplifying communication and enhancing overall user experience. - Users find CloudTalk **extremely helpful** for real-time tracking, simplifying their KPI management and enhancing call efficiency. - Users appreciate the **quick and easy call features** of CloudTalk, enhancing communication efficiency and convenience. ##### Cons - Users report **call issues** with access and connectivity, leading to disruptions in their experience with CloudTalk. - Users experience occasional **connection issues** with CloudTalk, leading to operational problems and unexpected interruptions. - Users express frustration over **missing essential features** like SMS search and Dutch language support in CloudTalk. - Users find that **call synchronization issues** with Pipedrive can lead to frustration during call management with CloudTalk. - Users experience **poor connectivity** , struggling with international calls and the app's inconsistent online registration. #### What Are Recent G2 Reviews of CloudTalk? **["CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing"](https://www.g2.com/survey_responses/cloudtalk-review-12856744)** **Rating:** 4.5/5.0 stars _— Hunter K._ [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12856744) **["CloudTalk has simplified our customer communication and improved our team's efficiency."](https://www.g2.com/survey_responses/cloudtalk-review-12852659)** **Rating:** 5.0/5.0 stars _— Marwan E._ [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12852659) #### What Are G2 Users Discussing About CloudTalk? - [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) - 2 comments ### [Close](https://www.g2.com/products/close/reviews) Close is a sales CRM with built-in calling, SMS, email, automation, and AI, designed for founders, startups, agencies, and growing sales teams. The platform helps businesses manage leads, communicate with prospects, track opportunities, and automate follow-up from a single system. Close is commonly used by teams that want their CRM to support sales execution, not just store customer data. Users can call, email, text, manage pipelines, assign tasks, create workflows, run outreach sequences, and track sales activity directly inside the platform. Close is built for founder-led businesses, startups, small businesses, agencies, recruiting firms, coaching companies, financial services teams, SaaS companies, and inside sales teams. It supports teams ranging from individual founders to sales organizations with more than 100 representatives. Key capabilities include: • CRM and pipeline management for tracking leads, contacts, opportunities, activities, and customer relationships • Built-in calling, SMS, and email, with communication history connected to customer records • Sales automation for workflows, sequences, lead routing, task management, and follow-up • Power Dialer and Predictive Dialer for teams managing high-volume outbound sales or recruiting workflows • Reporting and analytics for pipeline visibility, activity tracking, forecasting, and sales performance • Chloe, the AI agent built directly into Close, which can help qualify leads, book meetings, follow up with prospects, research accounts, enrich records, summarize conversations, and update CRM data Chloe operates inside Close, where customer records, conversations, activities, opportunities, and workflows already live. This allows Chloe to take action using CRM context, rather than working as a standalone AI tool connected through separate integrations. Teams can use Chloe to engage new leads, re-engage dormant opportunities, capture qualification data, schedule meetings, and hand qualified conversations to human sales representatives when appropriate. By combining CRM, communication, automation, reporting, and AI-assisted sales workflows in one platform, Close helps teams reduce manual work, improve speed-to-lead, maintain follow-up consistency, and manage more sales activity without adding unnecessary operational complexity. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,049 #### How Do G2 Users Rate Close? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10) - **Personalization:** 8.8/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10) - **Information Locater:** 8.7/10 (Category avg: 8.7/10) #### Who Is the Company Behind Close? - **Seller:** [Close](https://www.g2.com/sellers/close) - **Company Website:** close.com - **Year Founded:** 2013 - **HQ Location:** 111 Congress Avenue, Suite 500 Austin, Texas 78701 United States - **Twitter:** @Close 6,592 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a8980b4bb0778d41500d3b100ba9f3961c87b6cc7fd74a5b1c0aa7775da9fc28&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2597204%2F&secure%5Burl_type%5D=linkedin_company_website) 213 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 76% Small, 20% Medium #### What Do G2 Reviewers Say About Close? _AI-generated summary from verified user reviews_ ##### Pros - Users find Close to be **very user-friendly** , with seamless integrations that streamline processes and enhance productivity. - Users appreciate the **user-friendly interface** of Close, enabling smooth workflows for both inside and outside sales teams. - Users praise the **comprehensive communication features** of Close, enhancing efficiency in managing client interactions effortlessly. - Users praise the **intuitive interface** of Close, making lead management and follow-ups incredibly smooth and efficient. - Users love the **intuitive dashboard design** of Close, appreciating its streamlined features and user-friendly experience. ##### Cons - Users find that **missing features** on the mobile app limit functionality compared to the desktop version. - Users often face **call issues** like disconnects from devices, affecting their overall experience with Close. - Users find the **limited features** of Close frustrating, especially for B2C needs and when needing more operational options. - Users find the **limited customization** options frustrating, hindering advanced reporting and personalized dashboard creation. - Users find the **learning curve challenging** due to merging complexities and limited customization options in Close. #### What Are Recent G2 Reviews of Close? **["Productive Communication, Needs Better Data Visibility"](https://www.g2.com/survey_responses/close-review-13143531)** **Rating:** 4.0/5.0 stars _— Mateo A._ [Read full review](https://www.g2.com/survey_responses/close-review-13143531) **["Easy Setup, Seamless Email Integration, and Responsive Support"](https://www.g2.com/survey_responses/close-review-13148546)** **Rating:** 4.5/5.0 stars _— Stefano M._ [Read full review](https://www.g2.com/survey_responses/close-review-13148546) #### What Are G2 Users Discussing About Close? - [What is Close used for?](https://www.g2.com/discussions/close-what-is-close-used-for) - 2 comments - [What is Close used for?](https://www.g2.com/discussions/what-is-close-used-for) - 1 comment ### [Salesloft](https://www.g2.com/products/salesloft/reviews) Clari + Salesloft is a category-transforming AI company architecting the future of revenue. By building the world’s first Predictive Revenue System, we help organizations move beyond fragmented applications and systems of record to a model that continuously drives and adapts revenue execution. Our platform captures deal data signals, and uses tailor-built AI to create the right context and drive action across sales teams. Instead of disconnected insights and siloed workflows, sales teams operate with shared understanding, faster decisions, and execution that stays aligned to the business. Trusted by thousands of enterprises including Adobe, 3M, IBM, and Zoom, Clari + Salesloft powers the forecast, surfaces pipeline risk, and drives proactive execution—returning thousands of hours to the field and enabling predictable, scalable growth. **Average Rating:** 4.5/5.0 **Total Reviews:** 4,153 #### How Do G2 Users Rate Salesloft? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10) - **Personalization:** 8.8/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.7/10 (Category avg: 8.8/10) - **Information Locater:** 8.4/10 (Category avg: 8.7/10) #### Who Is the Company Behind Salesloft? - **Seller:** [Salesloft](https://www.g2.com/sellers/salesloft) - **Company Website:** salesloft.com - **Year Founded:** 2011 - **HQ Location:** Atlanta, GA - **Twitter:** @Salesloft 18,437 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1c72bf0f0f6a02380b7fe128396fa033291b10b85b3fc210dd4659ed9b53b1e3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2296178%2F&secure%5Burl_type%5D=linkedin_company_website) 1,098 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Account Executive, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 56% Medium, 23% Small #### What Do G2 Reviewers Say About Salesloft? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Salesloft, enhancing their daily selling experience with a simple, organized interface. - Users value the **seamless integration** with Salesforce, enhancing outreach efficiency and organization across teams. - Users appreciate the **email tracking features** for easily measuring open rates and managing tasks efficiently. - Users appreciate the **easy tracking** features of Salesloft, enhancing their efficiency in managing outreach campaigns. - Users find Salesloft **extremely helpful** in managing pipelines and measuring engagement through open rates and templates. ##### Cons - Users experience **call issues** with Salesloft, finding the app misaligned during calls and support inconsistent. - Users experience **integration issues** with Salesloft, particularly with HubSpot and other platforms, affecting efficiency. - Users find the **learning curve steep** , making initial use of Salesloft challenging and somewhat overwhelming. - Users highlight the **limited features** of Salesloft, expressing a desire for enhanced integrations and customization options. - Users feel Salesloft is missing **key features** like an auto-dialer and domain rotation, hindering productivity and email deliverability. #### What Are Recent G2 Reviews of Salesloft? **["Easy-to-Use Cadences and Automation That Boost SDR Efficiency"](https://www.g2.com/survey_responses/salesloft-review-12625459)** **Rating:** 4.5/5.0 stars _— Verified User in Computer Software_ [Read full review](https://www.g2.com/survey_responses/salesloft-review-12625459) **["Boosts Sales Execution with Structured Cadences and CRM-Integrated Insights"](https://www.g2.com/survey_responses/salesloft-review-12628860)** **Rating:** 4.0/5.0 stars _— Harrison P._ [Read full review](https://www.g2.com/survey_responses/salesloft-review-12628860) #### What Are G2 Users Discussing About Salesloft? - [What innovative strategies are sales teams adopting with Salesloft to enhance customer engagement and sales effectiveness?](https://www.g2.com/discussions/what-innovative-strategies-are-sales-teams-adopting-with-salesloft-to-enhance-customer-engagement-and-sales-effectiveness) - [How is Salesloft being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesloft-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is Salesloft used for?](https://www.g2.com/discussions/salesloft-what-is-salesloft-used-for) - 1 comment - [How much does SalesLoft cost?](https://www.g2.com/discussions/how-much-does-salesloft-cost) - [Is SalesLoft a CRM?](https://www.g2.com/discussions/is-salesloft-a-crm) - 6 comments, 1 upvote ### [Ringover](https://www.g2.com/products/ringover/reviews) Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients and prospects a personalized experience and boost the productivity of your sales and customer service teams thanks to an intuitive and easy-to-manage interface. Our advanced supervision and coaching features allow you to closely monitor operations and train your team members fast. Ringover integrates with over 80 business tools (CRM, helpdesk...), streamlining tasks for increased efficiency. **Average Rating:** 4.6/5.0 **Total Reviews:** 467 #### How Do G2 Users Rate Ringover? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10) - **Personalization:** 8.8/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.8/10 (Category avg: 8.8/10) - **Information Locater:** 8.8/10 (Category avg: 8.7/10) #### Who Is the Company Behind Ringover? - **Seller:** [Ringover](https://www.g2.com/sellers/ringover) - **Year Founded:** 2018 - **HQ Location:** Montrouge - **Twitter:** @ringoverapp 832 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b6dd570ba6676db5ed66b5b814255501bd2a91c2db023b16edb3740fd5048e3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fringover-france%2F&secure%5Burl_type%5D=linkedin_company_website) 283 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Director - **Top Industries:** Staffing and Recruiting, Computer Software - **Company Size:** 76% Small, 21% Medium #### What Do G2 Reviewers Say About Ringover? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **ease of use** of Ringover, highlighting its intuitive interface and smooth onboarding experience. - Users praise the **responsive and caring customer support** of Ringover, enhancing their overall experience with the app. - Users commend the **reliability** of Ringover, highlighting its excellent customer support and quality connections. - Users praise Ringover for its **efficient and reliable customer support** , enhancing their experience and productivity. - Users appreciate the **intuitive interface** of Ringover, making it easy and efficient to use daily. ##### Cons - Users feel that Ringover's service has a **high cost** that may not justify its performance and reliability issues. - Users find Ringover **expensive** , especially for small businesses, with fluctuating call quality impacting customer interactions. - Users report experiencing **glitches** during calls, especially after updates, affecting text transcription accuracy. - Users have noted the lack of **essential features** like CRM integration and improved SMS synchronization in Ringover. - Users note **integration issues** with Meta and LOXO, wishing for smoother setup and synchronization options. #### What Are Recent G2 Reviews of Ringover? **["Seamless Embedded Calling with Ringover—and Truly Responsive Support"](https://www.g2.com/survey_responses/ringover-review-12851244)** **Rating:** 5.0/5.0 stars _— Wouter K._ [Read full review](https://www.g2.com/survey_responses/ringover-review-12851244) **["Ringover: quick start, top Pipedrive integration, and really useful AI"](https://www.g2.com/survey_responses/ringover-review-13109839)** **Rating:** 4.5/5.0 stars _— Victoria M._ [Read full review](https://www.g2.com/survey_responses/ringover-review-13109839) #### What Are G2 Users Discussing About Ringover? - [What does Ringover do?](https://www.g2.com/discussions/what-does-ringover-do) - 1 comment - [How do I cancel my Ringover account?](https://www.g2.com/discussions/how-do-i-cancel-my-ringover-account) - 1 comment - [How does Ringover work?](https://www.g2.com/discussions/how-does-ringover-work) - 1 comment - [Is Ringover legit?](https://www.g2.com/discussions/is-ringover-legit) ### [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/de/products/gtm-workspace-powered-by-zoominfo/reviews) Hinweis: GTM Workspace ist die verbesserte Version von ZoomInfo Sales und ZoomInfo Copilot. GTM Workspace ist eine einheitliche Verkaufsplattform, die Account Executives und Account Manager befähigt, ihr gesamtes Geschäft aus einem einzigen Arbeitsbereich heraus zu führen. Durch die Zusammenführung von CRM-Daten, ZoomInfo-Intelligenz, Engagement-Historie und Kaufsignalen in einer konsolidierten Ansicht beseitigt GTM Workspace das ständige Kontextwechseln, das Verkäufer daran hindert, ihre beste Arbeit zu leisten. Im Kern von GTM Workspace befindet sich ein KI-Assistent, der den vollständigen Kontext des Gebiets eines Vertreters versteht - ihre Konten, offenen Möglichkeiten, vergangenen Gespräche und Echtzeitsignale - und natürliche Sprachbefehle ermöglicht, die echte Aktionen auslösen. Verkäufer können sofort Meetings vorbereiten, die Gesundheit von Konten überwachen, die Pipeline priorisieren und die besten potenziellen Kunden identifizieren, die verfolgt werden sollen, alles ohne eine einzige Schnittstelle zu verlassen. GTM Workspace integriert sich direkt mit Salesforce und hält eine bidirektionale, Echtzeit-Synchronisation aufrecht, sodass CRM-Daten automatisch aktuell bleiben. Flexible, tabellenartige Ansichten ermöglichen es Vertretern, ihre Konten, Kontakte, Leads und Möglichkeiten genau so zu analysieren, wie sie arbeiten - mit ZoomInfo firmografischen, technografischen und Intent-Daten, die direkt neben CRM-Feldern angereichert werden. Speziell für die Arbeitsweise moderner Verkaufsteams entwickelt, erfordert GTM Workspace keine Schulung, keinen Agentenaufbau und keine Ingenieurprojekte. Es funktioniert sofort einsatzbereit und liefert ab dem ersten Tag einen Mehrwert auf der Datenbasis, auf die Teams bereits vertrauen. Das Ergebnis: Verkäufer verbringen weniger Zeit damit, Informationen über getrennte Tools hinweg zusammenzuführen, und mehr Zeit damit, das zu tun, was sie am besten können - Beziehungen aufbauen und Geschäfte abschließen. **Average Rating:** 4.5/5.0 **Total Reviews:** 8,873 #### How Do G2 Users Rate GTM Workspace - Powered by ZoomInfo? - **War the product ein guter Geschäftspartner?:** 8.6/10 (Category avg: 9.2/10) - **Personalisierung:** 8.6/10 (Category avg: 8.8/10) - **Erfassen von Interessentendaten:** 8.8/10 (Category avg: 8.8/10) - **Information Locater:** 8.7/10 (Category avg: 8.7/10) #### Who Is the Company Behind GTM Workspace - Powered by ZoomInfo? - **Verkäufer:** [ZoomInfo](https://www.g2.com/de/sellers/zoominfo-26a9872a-d61e-4832-ab53-5e972b230706) - **Unternehmenswebsite:** www.zoominfo.com - **Gründungsjahr:** 2000 - **Hauptsitz:** Vancouver, WA - **Twitter:** @ZoomInfo 23,515 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd618c71d6b4b0acc542c8b46079b4c9423a65a072ce8f8590d4f3ed35e8aebb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzoominfo%2F&secure%5Burl_type%5D=linkedin_company_website) 4,221 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Kundenbetreuer, Vertriebsentwicklungsvertreter - **Top Industries:** Computersoftware, Informationstechnologie und Dienstleistungen - **Company Size:** 48% Medium, 26% Large #### What Do G2 Reviewers Say About GTM Workspace - Powered by ZoomInfo? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **robuste und genaue Kontaktdatenbank** von GTM Workspace, die ihre Bemühungen im Outbound-Prospecting verbessert. - Benutzer finden **GTM Workspace einfach zu bedienen** , was einen reibungslosen Datenexport und effektive Lead-Pflege mit intuitiver Funktionalität ermöglicht. - Benutzer schätzen die **Datengenauigkeit** von GTM Workspace, was effektive Vertriebsintelligenz und besseren Erfolg bei der Akquise ermöglicht. - Benutzer lieben die **KI-Funktionen** von GTM Workspace, die ihre Effizienz bei der Akquise und die Konversionsraten erheblich verbessern. - Benutzer schätzen den **einfachen Zugang zu relevanten Kontakten und Unternehmen** , was die Akquise vereinfacht und die Pflege von Leads verbessert. ##### Cons - Benutzer bemerken, dass die **ungenauen Daten** die Effektivität beeinträchtigen können, was den Erfolg von Kontakten und das gesamte Benutzererlebnis beeinflusst. - Benutzer stehen vor Herausforderungen mit **veralteten Daten** , wie ungenauen E-Mail-Adressen und Jobtiteln, die eine effektive Kontaktaufnahme behindern. - Benutzer berichten, dass **veraltete Kontakte** Komplikationen verursachen, mit Problemen bei der Synchronisierung genauer Informationen aus Integrationen. - Benutzer erleben **Datenungenauigkeiten** , mit veralteten Informationen und Schwierigkeiten bei der Suche und Integration mit anderen Systemen. - Benutzer haben häufig mit **veralteten Informationen** zu tun, einschließlich schlechter E-Mail-Adressen und ungenauer Berufsbezeichnungen, was ihren Arbeitsablauf erschwert. #### What Are Recent G2 Reviews of GTM Workspace - Powered by ZoomInfo? **["Effiziente Verkaufsakquise, benötigt UI-Verbesserung"](https://www.g2.com/de/survey_responses/gtm-workspace-powered-by-zoominfo-review-13126858)** **Rating:** 4.5/5.0 stars _— Kiet N._ [Read full review](https://www.g2.com/de/survey_responses/gtm-workspace-powered-by-zoominfo-review-13126858) **["Ein großartiges Werkzeug für die Vertriebsakquise und Kontoforschung"](https://www.g2.com/de/survey_responses/gtm-workspace-powered-by-zoominfo-review-8834000)** **Rating:** 5.0/5.0 stars _— Sulaiman S._ [Read full review](https://www.g2.com/de/survey_responses/gtm-workspace-powered-by-zoominfo-review-8834000) #### What Are G2 Users Discussing About GTM Workspace - Powered by ZoomInfo? - [Wie befähigt ZoomInfo SalesOS Vertriebsteams, durch datengesteuerte Einblicke bessere Ergebnisse zu erzielen?](https://www.g2.com/de/discussions/how-does-zoominfo-salesos-empower-sales-teams-to-achieve-better-results-through-data-driven-insights) - 3 comments, 1 upvote - [Wofür wird ZoomInfo SalesOS verwendet?](https://www.g2.com/de/discussions/what-is-zoominfo-salesos-used-for) - 3 comments, 1 upvote - [Is ZoomInfo legal?](https://www.g2.com/de/discussions/is-zoominfo-legal) - 6 comments, 1 upvote - [Wer sind die drei größten Konkurrenten von ZoomInfo?](https://www.g2.com/de/discussions/who-are-zoominfo-s-top-3-competitors) - 4 comments, 2 upvotes - [Wie erhält ZoomInfo meine Daten?](https://www.g2.com/de/discussions/how-does-zoominfo-get-my-details) - 2 comments, 1 upvote ### [Dialaxy](https://www.g2.com/products/dialaxy/reviews) Dialaxy is a cloud telephony and business communication platform that enables companies to connect with customers globally from any device, including mobile, tablet, laptop, or desktop. Businesses can instantly purchase local support numbers in the USA and Canada and launch their call center in less than 2 minutes. Built for startups and businesses of all sizes, Dialaxy offers unlimited calling and messaging within the USA and Canada, voicemail, agent groups, call recording, advanced analytics, reports, and CRM integrations. With a simple interface and powerful telephony infrastructure, Dialaxy helps teams improve customer support, manage calls efficiently, and scale communications with confidence. **Average Rating:** 4.5/5.0 **Total Reviews:** 234 #### How Do G2 Users Rate Dialaxy? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Personalization:** 9.2/10 (Category avg: 8.8/10) - **Record Prospect Data:** 7.8/10 (Category avg: 8.8/10) - **Information Locater:** 6.9/10 (Category avg: 8.7/10) #### Who Is the Company Behind Dialaxy? - **Seller:** [Dialaxy Inc.](https://www.g2.com/sellers/dialaxy-inc) - **Year Founded:** 2023 - **HQ Location:** Dover, US - **Twitter:** @dialaxyapp 21 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=db5ef0f7e2490e9972229592324bdda161e5d3348426fde650fa4aacc3aeb844&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdialaxy&secure%5Burl_type%5D=linkedin_company_website) 23 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Sales Executive, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Small, 39% Medium #### What Do G2 Reviewers Say About Dialaxy? _AI-generated summary from verified user reviews_ ##### Pros - Users find Dialaxy to be **easy to use** , simplifying the process of buying numbers and managing calls efficiently. - Users rave about the **exceptional customer support** from Dialaxy, making it easy to resolve issues quickly. - Users praise the **reliability** of Dialaxy, highlighting excellent call quality and seamless communication for managing client interactions. - Users appreciate the **helpful customer support** of Dialaxy, offering quick resolutions and a user-friendly experience. - Users value the **excellent call quality** of Dialaxy, enjoying clear and quick connections for communication. ##### Cons - Users find the **number options limited** to US and Canada, wishing for more international choices. - Users find the **missing features** in Dialaxy, such as templates and CRM options, a limitation in their experience. - Users note the **limited features** of Dialaxy, hindering their experience with message notifications and integrations. - Users dislike the **geographical restrictions** limiting Dialaxy to US and Canadian numbers, complicating access for international users. - Users find the **complex processes** for obtaining numbers outside the US cumbersome and time-consuming. #### What Are Recent G2 Reviews of Dialaxy? **["Great Features for Contact Verification"](https://www.g2.com/survey_responses/dialaxy-review-13189975)** **Rating:** 4.0/5.0 stars _— Daniel L._ [Read full review](https://www.g2.com/survey_responses/dialaxy-review-13189975) **["Reliable for our remote team communication"](https://www.g2.com/survey_responses/dialaxy-review-13223735)** **Rating:** 4.5/5.0 stars _— Leah A._ [Read full review](https://www.g2.com/survey_responses/dialaxy-review-13223735) ### [Genesys Cloud CX](https://www.g2.com/de/products/genesys-cloud-cx/reviews) Genesys Cloud CX® ist eine KI-gestützte Lösung zur Erlebnisorchestrierung, die es Organisationen ermöglicht, Kunden- und Mitarbeiterinteraktionen über alle Berührungspunkte hinweg zu koordinieren. Durch die Echtzeitverbindung von Daten, Systemen und Workflows hilft es Unternehmen, konsistentere, personalisierte Erlebnisse zu bieten, die Loyalität, Effizienz und die allgemeinen Geschäftsergebnisse verbessern. Die Lösung vereint KI; Sprach- und digitale Interaktion; intelligentes Routing und Automatisierung; Management der Mitarbeiterengagements; und End-to-End-Reiseorchestrierung in einer einzigen, einheitlichen Cloud-Lösung. Ihre offene, flexible Architektur ermöglicht es Organisationen, sich einfach in bestehende Systeme zu integrieren, die Komplexität zu reduzieren und gleichzeitig ein vernetzteres Erlebnis über Kanäle hinweg zu schaffen und Innovationen ohne Unterbrechung zu ermöglichen. Organisationen nutzen Genesys Cloud CX, um die Zeit bis zur Wertschöpfung durch schnelle Bereitstellung und einfach zu implementierende Funktionen zu beschleunigen, während die Kosten für den Service durch KI-gesteuerte Automatisierung reduziert werden. Echtzeit-Personalisierung und kontextbewusste Interaktionen helfen, die Kundenzufriedenheit zu verbessern, während native KI-Funktionen die Produktivität der Agenten steigern, Workflows optimieren und schnellere, fundiertere Entscheidungen unterstützen. Eine einheitliche Datenschicht bietet Echtzeiteinblicke und sorgt für nahtlose Erlebnisse über alle Kanäle hinweg, beseitigt Silos und verbessert die Sichtbarkeit über die gesamte Betriebsführung. Eingebaute KI-Governance unterstützt eine sichere, konforme und erklärbare Einführung, was besonders für regulierte Branchen wichtig ist. Für den Unternehmenseinsatz konzipiert, bietet die Plattform hohe Verfügbarkeit, Stabilität und Sicherheit, mit der Skalierbarkeit und Flexibilität, um globale Operationen und sich entwickelnde Geschäftsanforderungen zu unterstützen und gleichzeitig die Widerstandsfähigkeit zu bewahren. Genesys Cloud CX wird von Organisationen aller Größenordnungen weit verbreitet genutzt, um personalisierte Kundenerlebnisse in großem Maßstab zu orchestrieren, die Effizienz zu verbessern, den Technologiestack zu vereinfachen und messbaren ROI zu erzielen. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,468 #### How Do G2 Users Rate Genesys Cloud CX? - **War the product ein guter Geschäftspartner?:** 8.5/10 (Category avg: 9.2/10) - **Personalisierung:** 8.6/10 (Category avg: 8.8/10) - **Erfassen von Interessentendaten:** 8.4/10 (Category avg: 8.8/10) - **Information Locater:** 8.6/10 (Category avg: 8.7/10) #### Who Is the Company Behind Genesys Cloud CX? - **Verkäufer:** [Genesys](https://www.g2.com/de/sellers/genesys) - **Unternehmenswebsite:** www.genesys.com - **Gründungsjahr:** 1990 - **Hauptsitz:** Menlo Park, CA - **Twitter:** @Genesys 32,180 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website) 8,569 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Manager, Fall Anwalt - **Top Industries:** Informationstechnologie und Dienstleistungen, Finanzdienstleistungen - **Company Size:** 45% Medium, 40% Large #### What Do G2 Reviewers Say About Genesys Cloud CX? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer finden Genesys Cloud CX **außergewöhnlich benutzerfreundlich** , was es Geschäftsanwendern ermöglicht, Konfigurationen eigenständig zu verwalten. - Benutzer schätzen die **kontinuierliche Weiterentwicklung der Funktionen** von Genesys Cloud CX, die den Betrieb des Contact Centers und die Benutzerzufriedenheit verbessern. - Benutzer schätzen die **Zuverlässigkeit** von Genesys Cloud CX und loben seine Zugänglichkeit und Unterstützung für die Geschäftskontinuität. - Benutzer schätzen die **Effizienz** von Genesys Cloud CX, da es die Agilität erhöht und die Abläufe im Contact Center über mehrere Kanäle hinweg vereinfacht. - Benutzer schätzen die **intuitive Benutzeroberfläche** von Genesys Cloud CX, die das Management von Kundeninteraktionen und die Leistung der Belegschaft verbessert. ##### Cons - Benutzer bemerken die **begrenzten Funktionen** von Genesys Cloud CX, insbesondere bei der Sprachübersetzung und der Verfügbarkeit von Werkzeugen. - Benutzer bemerken die **fehlenden Funktionen** in Genesys Cloud CX, einschließlich begrenzter Dashboard-Anpassung und komplexer Berichtoptionen. - Benutzer finden die **Komplexität der Benutzeroberfläche** herausfordernd, insbesondere für Neulinge, die sich durch mehrere Funktionen und Einstellungen navigieren. - Benutzer finden die **unzureichenden Berichtsfunktionen** von Genesys Cloud CX frustrierend, da sie zusätzlichen Aufwand für grundlegende Einblicke erfordern. - Benutzer finden die **Lernkurve steil** bei Genesys Cloud CX, da die Benutzeroberfläche und die Funktionen anfangs verwirrend sein können. #### What Are Recent G2 Reviews of Genesys Cloud CX? **["Mühelose Einrichtung, Leistungsstarke Integrationen"](https://www.g2.com/de/survey_responses/genesys-cloud-cx-review-12997137)** **Rating:** 5.0/5.0 stars _— Lucas A._ [Read full review](https://www.g2.com/de/survey_responses/genesys-cloud-cx-review-12997137) **["Zentralisierte Omnichannel-Power mit aufschlussreicher Echtzeit-Berichterstattung"](https://www.g2.com/de/survey_responses/genesys-cloud-cx-review-13150184)** **Rating:** 5.0/5.0 stars _— Verifizierter Benutzer in Informationstechnologie und Dienstleistungen_ [Read full review](https://www.g2.com/de/survey_responses/genesys-cloud-cx-review-13150184) #### What Are G2 Users Discussing About Genesys Cloud CX? - [Wofür wird Genesys Cloud CX verwendet?](https://www.g2.com/de/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes - [What kind of software is zendesk?](https://www.g2.com/de/discussions/what-kind-of-software-is-zendesk) - 2 comments - [Was sind die 4 wichtigsten Vorteile von Active Directory?](https://www.g2.com/de/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [Was macht Genesys Cloud für Salesforce?](https://www.g2.com/de/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/de/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### [TeleCMI](https://www.g2.com/products/telecmi/reviews) TeleCMI is a new-age unified cloud communication platform designed to help businesses streamline customer interactions and drive measurable growth. As a powerful cloud telephony solution and business phone system, TeleCMI brings calls, SMS, WhatsApp, and other channels into one intelligent dashboard—making it easier for sales and support teams to manage conversations efficiently. Built for modern businesses, TeleCMI offers advanced features including IVR solutions, auto dialer software, cloud contact center software, virtual phone numbers, and VoIP phone systems. These tools enable companies to automate workflows, reduce missed calls, improve response times, and boost customer engagement. With seamless CRM integration and flexible telephony APIs, businesses can connect their communication system directly with their existing CRM, helpdesk, or custom applications. Whether you're a startup, SME, or enterprise, TeleCMI’s hosted PBX system and contact center platform allow your team to connect with leads from any device, anywhere. By unifying multiple channels into a single cloud-based interface, TeleCMI improves productivity while delivering a consistent customer experience. One of the biggest advantages? Unlimited calls and texts—ideal for high-growth sales and support teams that rely on consistent outreach. If you're searching for the best cloud telephony provider in India, a scalable call center solution, or an affordable business communication system, TeleCMI is built to deliver performance and reliability. Curious to see how it works? Start your risk-free trial today—no commitments, just smarter business communication. **Average Rating:** 4.8/5.0 **Total Reviews:** 300 #### How Do G2 Users Rate TeleCMI? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10) - **Personalization:** 8.8/10 (Category avg: 8.8/10) - **Record Prospect Data:** 9.0/10 (Category avg: 8.8/10) - **Information Locater:** 8.1/10 (Category avg: 8.7/10) #### Who Is the Company Behind TeleCMI? - **Seller:** [TeleCMI](https://www.g2.com/sellers/telecmi) - **Year Founded:** 2016 - **HQ Location:** chennai, Tamil Nadu - **Twitter:** @TeleCMI 40 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f68910070c9af1622d11e37e61d670fd860067190efcce3507c3642eafe10a4b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13205902%2F&secure%5Burl_type%5D=linkedin_company_website) 96 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Manager, Director - **Top Industries:** Information Technology and Services, Education Management - **Company Size:** 45% Medium, 42% Small #### What Do G2 Reviewers Say About TeleCMI? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of TeleCMI, finding it quick and intuitive for onboarding new agents. - Users value the **excellent customer support** from TeleCMI, enhancing their overall experience and ease of setup. - Users value the **excellent support and integration features** of TeleCMI, enhancing productivity and call quality. - Users find the **easy setup** of TeleCMI enhances onboarding and simplifies the integration process without technical issues. - Users appreciate the **reliable call quality** of TeleCMI, enhancing productivity with consistent connectivity and performance. ##### Cons - Users are frustrated by the **lack of mobile app features** , particularly limited access to history beyond one month. - Users find the **dashboard overly complex** and suggest simplifying the UI for a better experience. - Users feel the **limited customization** options restrict their ability to personalize and simplify the TeleCMI interface. - Users find the **missing features** of TeleCMI limiting, especially in call log accessibility and dashboard navigation. - Users find the **UX improvement necessary** , indicating a need for a more user-friendly and simplified interface. #### What Are Recent G2 Reviews of TeleCMI? **["A Reliable Communication Solution for Educational Institutions"](https://www.g2.com/survey_responses/telecmi-review-13115429)** **Rating:** 5.0/5.0 stars _— Payel P._ [Read full review](https://www.g2.com/survey_responses/telecmi-review-13115429) **["Great platform for call management and team productivity"](https://www.g2.com/survey_responses/telecmi-review-13110455)** **Rating:** 5.0/5.0 stars _— Summeet k._ [Read full review](https://www.g2.com/survey_responses/telecmi-review-13110455) #### What Are G2 Users Discussing About TeleCMI? - [What is TeleCMI used for?](https://www.g2.com/discussions/what-is-telecmi-used-for) ### [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth. **Average Rating:** 4.1/5.0 **Total Reviews:** 604 #### How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Personalization:** 8.3/10 (Category avg: 8.8/10) - **Record Prospect Data:** 8.6/10 (Category avg: 8.8/10) - **Information Locater:** 8.8/10 (Category avg: 8.7/10) #### Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform? - **Seller:** [Five9](https://www.g2.com/sellers/five9) - **Company Website:** www.Five9.com - **Year Founded:** 2001 - **HQ Location:** San Ramon, CA - **Twitter:** @Five9 14,856 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ab47fa8489c7a54b5afa3a30c5a95276dbcdfd37f1e12bcd69df7e9622d7f85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16827%2F&secure%5Burl_type%5D=linkedin_company_website) 3,127 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Representative, Manager - **Top Industries:** Consumer Services, Financial Services - **Company Size:** 56% Medium, 23% Small #### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **user-friendly interface** of Five9, finding it simple to navigate and easy to implement. - Users praise the **responsive customer support** of Five9, highlighting its priority in addressing concerns promptly. - Users value the **exceptional customer service** of Five9, highlighting responsiveness and helpfulness in their experience. - Users appreciate the **responsive and helpful support** from Five9, enhancing their overall experience and integration capabilities. - Users value the **efficiency** of Five9, benefiting from impressive features that enhance customer interactions and productivity monitoring. ##### Cons - Users face **call issues** that hinder accurate reporting and performance assessment, complicating the contact center experience. - Users note **missing features** like a modern UI and efficient search options, impacting usability and functionality. - Users find the **complexity** of Five9's interface and reporting features to be quite challenging and confusing. - Users report **technical issues** with Five9, including slow support responses and occasional glitches disrupting service. - Users report that **poor customer support** leads to frustrating delays and challenges in issue resolution and setup. #### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform? **["Fast, Intuitive Web-Based Platform with Reliable Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)** **Rating:** 5.0/5.0 stars _— Aldo O._ [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120) **["User-Friendly Platform with Excellent Agent Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)** **Rating:** 5.0/5.0 stars _— Kimika W._ [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794) #### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform? - [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments - [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment - [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software) - [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost) - [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments - ‹ Prev‹ Prev - 1 - [2](/categories/outbound-call-tracking?open_modal_url=%2Fproducts%2Fthe-mobile-first-company-allo%2Fwishlists%3Fhost_path%3D%252Fcategories%252Foutbound-call-tracking%26source%3Dcategory&order=g2_score&page=2#product-list) - [3](/categories/outbound-call-tracking?open_modal_url=%2Fproducts%2Fthe-mobile-first-company-allo%2Fwishlists%3Fhost_path%3D%252Fcategories%252Foutbound-call-tracking%26source%3Dcategory&order=g2_score&page=3#product-list) - [4](/categories/outbound-call-tracking?open_modal_url=%2Fproducts%2Fthe-mobile-first-company-allo%2Fwishlists%3Fhost_path%3D%252Fcategories%252Foutbound-call-tracking%26source%3Dcategory&order=g2_score&page=4#product-list) - [5](/categories/outbound-call-tracking?open_modal_url=%2Fproducts%2Fthe-mobile-first-company-allo%2Fwishlists%3Fhost_path%3D%252Fcategories%252Foutbound-call-tracking%26source%3Dcategory&order=g2_score&page=5#product-list) - … - [12](/categories/outbound-call-tracking?open_modal_url=%2Fproducts%2Fthe-mobile-first-company-allo%2Fwishlists%3Fhost_path%3D%252Fcategories%252Foutbound-call-tracking%26source%3Dcategory&order=g2_score&page=12#product-list) - [13](/categories/outbound-call-tracking?open_modal_url=%2Fproducts%2Fthe-mobile-first-company-allo%2Fwishlists%3Fhost_path%3D%252Fcategories%252Foutbound-call-tracking%26source%3Dcategory&order=g2_score&page=13#product-list) - [Next ›Next ›](/categories/outbound-call-tracking?open_modal_url=%2Fproducts%2Fthe-mobile-first-company-allo%2Fwishlists%3Fhost_path%3D%252Fcategories%252Foutbound-call-tracking%26source%3Dcategory&order=g2_score&page=2#product-list) Spotlight Categories [Business Process Management Software](https://www.g2.com/categories/business-process-management) [Compensation Management Software](https://www.g2.com/categories/compensation-management) [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i) [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) [SEO Tools](https://www.g2.com/categories/seo-tools) Similar Categories - [AI Sales Roleplay Tools](/categories/ai-sales-roleplay-tools) - [Conversation Intelligence](/categories/conversation-intelligence) - [Digital Sales Room](/categories/digital-sales-room) - [Email Tracking](/categories/email-tracking) - [Lead-to-Account Matching and Routing](/categories/lead-to-account-matching-and-routing) - [Sales Coaching](/categories/sales-coaching) - [Sales Enablement](/categories/sales-enablement) - [Sales Engagement](/categories/sales-engagement) - [Salesforce CRM Document Generation](/categories/salesforce-crm-document-generation) - [Sales Performance Management](/categories/sales-performance-management) - [Sales Planning](/categories/sales-planning) - [Sales Training and Onboarding](/categories/sales-training-and-onboarding) [Browse Outbound Call Tracking Themes](/categories/outbound-call-tracking/themes) ![Julie Jung](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie Jung") JJ Researched and written by [Julie Jung](https://research.g2.com/insights/author/julie-jung) Updated October 3, 2024 Outbound call tracking software allows users to call leads directly through the solution and record call and prospect data. These solutions are used to quickly contact prospective customers to get a jump on a sales opportunity. Outbound call tracking products provide click-to-call features for fast dialing, generate local numbers for more likely responses, and automate voicemails and follow-up emails. In addition, products can record calls for training purposes and sort prospects based on the probability of a successful sale. Outbound call tracking solutions are most commonly used for inside sales representatives and telemarketers interested in converting new customers. [CRM](https://www.g2.com/categories/crm) integrations are very common, particularly when being used to store prospect information and notes regarding past phone calls. To qualify as an outbound call tracking solution, a product must: - Allow users to place calls directly from the platform - Track call interaction data Top Tools at a Glance | Product | Best for | User Review | | --- | --- | --- | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image")](https://www.g2.com/products/hubspot-sales-hub/reviews)[HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)[4.4/5(13,904)](https://www.g2.com/products/hubspot-sales-hub/reviews) | Sequenced outbound calling with unified CRM logging | "HubSpot Sales Hub: Intuitive CRM That Streamlines Selling for Growing Teams" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9a06446a4979e6c6de6466db8cb0060d/nooks.jpeg "Product Avatar Image")](https://www.g2.com/products/nooks/reviews)[Nooks](https://www.g2.com/products/nooks/reviews)[4.8/5(1,663)](https://www.g2.com/products/nooks/reviews) | Parallel dialing with local presence rotation | "Nooks Supercharged My Outbound Prospecting With a Fast, Intuitive Dialer" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50881de5c3a84d0da77e62967101ea93/orum.png "Product Avatar Image")](https://www.g2.com/products/orum/reviews)[Orum](https://www.g2.com/products/orum/reviews)[4.6/5(1,095)](https://www.g2.com/products/orum/reviews) | Parallel dialing with local presence rotation | "Boosts Productivity with Seamless Auto-Dialing" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a044f239b966cfb1e78660705aaac1e/quo-quo.png "Product Avatar Image")](https://www.g2.com/products/quo-quo/reviews)[Quo](https://www.g2.com/products/quo-quo/reviews)[4.7/5(3,398)](https://www.g2.com/products/quo-quo/reviews) | Team-shared call recording with AI transcripts | "Quo Helps Me Run My Business More Efficiently" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image")](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[4.4/5(25,871)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | Salesforce-native call logging tied to pipeline | "Agentforce Sales Delivers Clear Lead Visibility and Smoother Marketing-to-Sales Handoff" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image")](https://www.g2.com/products/aircall/reviews)[Aircall](https://www.g2.com/products/aircall/reviews)[4.4/5(1,638)](https://www.g2.com/products/aircall/reviews) | CRM-integrated outbound calling with global number flexibility | "Facilitate Telemarketing with Great Efficiency" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3a787194b190f530da1bb58924ec8044/cloudtalk.png "Product Avatar Image")](https://www.g2.com/products/cloudtalk/reviews)[CloudTalk](https://www.g2.com/products/cloudtalk/reviews)[4.4/5(1,851)](https://www.g2.com/products/cloudtalk/reviews) | CRM-synced call recording with local number masking | "CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f1d919f829e98cf3fab60428e4540e0a/close.png "Product Avatar Image")](https://www.g2.com/products/close/reviews)[Close](https://www.g2.com/products/close/reviews)[4.7/5(2,066)](https://www.g2.com/products/close/reviews) | Outbound call tracking with integrated power dialer | "Productive Communication, Needs Better Data Visibility" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6bf05a04df3304c320e77ab36fcfd79a/salesloft.jpg "Product Avatar Image")](https://www.g2.com/products/salesloft/reviews)[Salesloft](https://www.g2.com/products/salesloft/reviews)[4.5/5(4,287)](https://www.g2.com/products/salesloft/reviews) | Cadence-driven outbound with Salesforce call logging | "Easy-to-Use Cadences and Automation That Boost SDR Efficiency" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_915eb9e6d28cd421262f75c3e83ab2f4/ringover.png "Product Avatar Image")](https://www.g2.com/products/ringover/reviews)[Ringover](https://www.g2.com/products/ringover/reviews)[4.6/5(495)](https://www.g2.com/products/ringover/reviews) | CRM-logged outbound calling with AI call summaries | "Seamless Embedded Calling with Ringover—and Truly Responsive Support" | * * * Show More ### Outbound Call Tracking Topics - [What is Outbound Call Tracking Software?](#what-is-outbound-call-tracking-software) - [Why Use Outbound Call Tracking Software?](#why-use-outbound-call-tracking-software) - [Who Uses Outbound Call Tracking Software?](#who-uses-outbound-call-tracking-software) - [Outbound Call Tracking Software Features](#outbound-call-tracking-software-features) - [Potential Issues with Outbound Call Tracking Software](#potential-issues-with-outbound-call-tracking-software) - [Software and Services Related to Outbound Call Tracking Software](#software-and-services-related-to-outbound-call-tracking-software) [ ### Outbound Call Tracking Topics Expand/Collapse ](#) - [What is Outbound Call Tracking Software?](#what-is-outbound-call-tracking-software) - [Why Use Outbound Call Tracking Software?](#why-use-outbound-call-tracking-software) - [Who Uses Outbound Call Tracking Software?](#who-uses-outbound-call-tracking-software) - [Outbound Call Tracking Software Features](#outbound-call-tracking-software-features) - [Potential Issues with Outbound Call Tracking Software](#potential-issues-with-outbound-call-tracking-software) - [Software and Services Related to Outbound Call Tracking Software](#software-and-services-related-to-outbound-call-tracking-software) ## Learn More About Outbound Call Tracking Software ### What is Outbound Call Tracking Software? Outbound call tracking software provides sales teams with a unified platform to place outbound calls and manage leads. Outbound call tracking software allows users to place calls directly from their desktop rather than using a mobile phone which allows them to spend less time dialing and more time focusing on selling. Many outbound call tracking software also offers tools for call recording, call analytics, and provides a full call transcription so users are enabled to easily identify important parts of a conversation. Key Benefits of Outbound Call Tracking Software - Provides a seamless platform to call and keep track of leads - Offers call analytics to users so they are able to identify key selling points in a conversation - Saves time by eliminating the need to manually input contact information - Helps remind sales teams to follow up on leads that are lingering in the call log ### Why Use Outbound Call Tracking Software? Outbound call tracking software is used as a way to minimize many of the manual tasks that are generally associated with calling and keeping track of leads. When a call is made with outbound call tracking software, the contact information is stored and the call is automatically logged with both the date and time of the call. In addition, outbound call tracking software provides analytics and call transcriptions that prove to be extremely useful for salespeople to go back and reference at a later time after a call is completed. While it may be very difficult to keep notes while users are having an active conversation with their lead, call transcriptions automatically record and transcribe an entire conversation. This allows users to go over the entire conversation and identify key information. **Sales coaching —** A major benefit of using outbound call tracking software is the ability to record outbound calls. Recording outbound calls allows users to review and assess whether or not certain tactics are working or if they need to switch up their call strategy. Honing in on which call tactics are the most effective help sales teams have more call recipients being receptive and willing to listen to sales calls. **Lead tracking —** When users reach out to a lead with outbound call tracking software, the software automatically marks that the lead has been reached out to. This provides the user with a visual reminder of whether or not they reached out to a lead. Outbound call tracking software also marks the number of times a lead was contacted which indicates if a lead is particularly unresponsive and not worth a sales representative’s time. ### Who Uses Outbound Call Tracking Software? Outbound call tracking software is most often used by various job functions that need to manage leads and engage with customers on a daily basis. **Sales teams —** Perhaps the most common use case for outbound call tracking software are the enterprise sales teams. Enterprise sales teams are constantly tracking down leads, and searching for key points in a conversation that may help contribute to a final sale. As such, they are able to leverage the many benefits of the call transcription and lead tracking features in outbound call tracking software. **Call centers —** Employees in the field of telemarketing and other outbound call centers utilize many of the quick dialing systems that are found in an outbound call tracking software. Outbound call tracking software queues up a long list of leads that can continuously make calls immediately when one is finished. This way users do not have to waste time dialing and are enabled to spend more of their time speaking to clients, customers, and other prospects. ### Outbound Call Tracking Software Features Outbound call tracking software has a variety of features to record, transcribe, and analyze calls. These features allow users to focus on prospecting leads as well as take care of current customers. **Tracking numbers —** Some outbound call tracking software provides users with tracking numbers that can be used with area codes from anywhere in the world. For example, if a midwest sales representative is reaching out to a lead on the east coast, then the call will appear to the receiver denoting that the sales representative is local and with an east coast zip code. This provides a higher success rate with calls being received as people will feel more comfortable answering a phone call from someone in the same area code. **Outbound call reports —** Outbound call tracking software provides users with reports that allow them to track the overall rate of response from outbound calls. This feature can help users track their performance. **Peak hours —** Peak hours features of outbound call tracking software use analytics to determine what the peak hours are to place outbound calls. This feature drills analytics down to different time zones and will alert the user which peak hours are for each lead. Understanding what times are the most effective for outbound calling will result in higher answer rates. **Call recording —** Call recording features allow users to analyze past conversations with leads and prospects. This helps users identify any common pain points and improve overall call strategy. **Call notifications —** Call notification features provide users with various notifications regarding missed and upcoming calls. If a user missed a call and never reached back out to a lead, then the software will remind and notify the user. Similarly, if a user has an upcoming call scheduled, then the software will notify the user ahead of time to prepare for the call. **Call logging —** Call logging features automatically logs the date, time, duration, and outcome of a call. This helps users identify how long it has been since they have connected with the prospect, and whether or not the prospect answered or stayed on the phone for a long time. Automatic call logging means users do not have to remember to log the call as well which saves them from tedious manual work. Other Features of Outbound Call Tracking Software: [Automated Emails Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/automated-emails), [Click-to-Call Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/click-to-call), [Daily Summary Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/daily-summary), [Sorts Prospects Capabilities](https://www.g2.com/categories/outbound-call-tracking/f/sorts-prospects) ### Potential Issues with Outbound Call Tracking Software **Excessive contact information —** Often, businesses already have a contact information software in place such as a customer relationship management (CRM) software. When businesses install a CRM alongside an outbound call tracking software, it may often lead to mismatched contact information where one software lists a different contact number than the other. This can lead to confusion and eventually require the user to hunt down the correct information, hence wasting time. **Lack of customer trust —** Outbound call tracking software has the capability of making calls with an area code that appears close to the customer who is receiving the call. When the customer discovers that the call is not actually being made from the same area, it may deter them from continuing a conversation. ### Software and Services Related to Outbound Call Tracking Software Outbound call tracking software can be integrated with a variety of software that helps users manage all information pertaining to leads. Having a central location to manage lead contact information, as well as relevant notes on the customer account provides a more efficient and effective strategy for managing customer information. **Customer relationship management (CRM) software —** One of the most tedious tasks for sales representatives is manually inputting calls into a [CRM software](https://www.g2.com/categories/crm). When users integrate a CRM with outbound call tracking software, the call tracking software automatically records the date, time, and place of the call so users are able to spend their time on other tasks. Additionally, CRM is usually a business’s central location for storing customer data. With customer data easily available, users can make more informed calls and quickly fetch contact information. **A/B testing software —** Another popular integration for outbound call tracking software is [A/B testing software](https://www.g2.com/categories/a-b-testing). A/B testing software allows teams to test and measure the success of various conversation types with callers. By testing a few conversation tactics and styles, callers can hone in on which sales tactics are working and which are not.