--- title: The Falcon System Reviews meta\_title: 'The Falcon System Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how The Falcon System works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 3 scale: '5' date\_modified: '2025-10-31' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # The Falcon System Reviews & Product Details The Falcon System puts information at the fingertips of our Customer Service Representatives (CSR's) to better serve your customer on the first contact. Key information about your businessits locations, service types, special services, and FAQs, is easily accessible on-line. Actual copies of your advertisements, nutritional guides, etc. may be scanned into the system for CSR use in assisting your customers and employees. * * * Seller [Sertec](https://www.g2.com/sellers/sertec-b9ee7d3f-bed7-4882-a414-9a998b2e322b) Discussions [The Falcon System Community](https://www.g2.com/products/the-falcon-system/discuss) Show More ## Top-Rated Alternatives [ ![MightyCall](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MightyCall") MightyCall 4.4/5(344) ](https://www.g2.com/products/mightycall/reviews) [ ![CDR Call Reporting for Cisco](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CDR Call Reporting for Cisco") CDR Call Reporting for Cisco 4.8/5(85) ](https://www.g2.com/products/cdr-call-reporting-for-cisco/reviews) [ ![Caller ID Reputation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caller ID Reputation") Caller ID Reputation 4.7/5(42) ](https://www.g2.com/products/caller-id-reputation/reviews) [ View All Alternatives ](https://www.g2.com/products/the-falcon-system/competitors/alternatives) JK Juraev K. Customer Support Technician Mid-Market (51-1000 emp.) 10/14/2024 "Simplifies information access" 4.5/5 What do you like best about The Falcon System? Falcon System offers any information about business locations, services types, and often posts answers to frequently asked questions and scanned marketing materials, which helps our CSRs to answer the clients’ questions adequately. Review collected by and hosted on G2.com. What do you dislike about The Falcon System? The Falcon System does not have efficient reporting features that would enable us to monitor other essential aspects of customer service. We can’t segregate trends in customer inquiries or assess effectiveness of FAQs in managing problems. Review collected by and hosted on G2.com. What problems is The Falcon System solving and how is that benefiting you? Falcon System enables our CSRs to provide our clients with the right information enabling them to answer customer questions on the first call made. This means less time spent on individual calls, happier customers, and better first time answer rates. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AM Avani M. UX Researcher Enterprise (\> 1000 emp.) 10/13/2022 "First time user" 4/5 What do you like best about The Falcon System? easy competitive pricing, best out of the market and keeps up with other prices Review collected by and hosted on G2.com. What do you dislike about The Falcon System? time taken to get back the pricing and qoutes Review collected by and hosted on G2.com. What problems is The Falcon System solving and how is that benefiting you? helps in giving best market prices Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Manisha J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manisha J.") MJ Manisha J. Technical Program Manager ( Virtual Event Platforms) Enterprise (\> 1000 emp.) 9/19/2022 "One of the best ecosystem platforms" 4/5 What do you like best about The Falcon System? Cloud-native services to maintain the systems Review collected by and hosted on G2.com. What do you dislike about The Falcon System? More data pattern generation, anaytics,Reports Review collected by and hosted on G2.com. What problems is The Falcon System solving and how is that benefiting you? Card/Transactional fraud management Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of The Falcon System for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![MightyCall Logo](https://images.g2crowd.com/uploads/product/hd_favicon/d9df46250a23083be412ad880a462596/mightycall.svg "MightyCall Logo") MightyCall 4.4 (344) Flexible & scalable cloud-based call center solution designed for small & mid-sized businesses. ](https://www.g2.com/products/mightycall/reviews "MightyCall")[ 2 ![CDR Call Reporting for Cisco Logo](https://images.g2crowd.com/uploads/product/hd_favicon/2e73499385b5a63d165e08a5f722a6b5/cdr-call-reporting-for-cisco.svg "CDR Call Reporting for Cisco Logo") CDR Call Reporting for Cisco 4.8 (85) Whether you're planning a green field deployment, managing mature CUCM installations, or ready to upgrade your existing Cisco CDR Reporting product, Variphy Call Analytics delivers real value and will be easy to trial and deploy. ](https://www.g2.com/products/cdr-call-reporting-for-cisco/reviews "CDR Call Reporting for Cisco")[ 3 ![Caller ID Reputation Logo](https://images.g2crowd.com/uploads/product/hd_favicon/988c6c517111cc00abf997d9bc1ae238/caller-id-reputation.svg "Caller ID Reputation Logo") Caller ID Reputation 4.7 (42) Each call you make has the potential to be great. Tarnishing your reputation before you ever get a chance to speak is unprecedented. Properly managing and monitoring your phone numbers is the best way to protect your reputation when calling prospects or customers. ](https://www.g2.com/products/caller-id-reputation/reviews "Caller ID Reputation")[ 4 ![VideoPeel Logo](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_a512c96349cf51b22606adc2db3fb04d/videopeel.png "VideoPeel Logo") VideoPeel 4.6 (30) VideoPeel™ is the #1 video survey solution for employee engagement, customer feedback, and customer support. 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Much research has shown that a person's focus span is getting shorter. So new challenges in corporate learning are: employees are developing slowly; they have gaps in soft skills. One of the best ways to self-development is non-fiction books. But, finishing one book takes time. So, Headway offers 15-minute non-fiction book summaries in different formats. We let people read more and learn faster. Headway for Business offers: - 1,500 non-fiction book summaries in different formats for quick information consumption and speed self-growth; - individual self-growth plans for quick career progression; - guidelines and content plan for engaging employees to read and learn more; - team performance analytics; - a tool to save L&D managers time, as Headway will cover part of the learning process; - personal manager to build the best service for each client. ](https://www.g2.com/products/headway-for-business/reviews "Headway for Business")[ 8 ![Verizon Voice Call Back Logo](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_e164bd76a614625c921658c9adb02a16/verizon-voice-call-back.jpg "Verizon Voice Call Back Logo") Verizon Voice Call Back 4.4 (14) Verizons Voice Call Back (VCB) is a network based queue-management solution that allows callers to receive a call back holding their same place in line, or at a convenient time rather than wait on hold for an agent. ](https://www.g2.com/products/verizon-voice-call-back/reviews "Verizon Voice Call Back")[ 9 ![Bland Logo](https://images.g2crowd.com/uploads/product/hd_favicon/41f79bdc5cfea3d3226c54046abaee81/bland.svg "Bland Logo") Bland 5.0 (11) Automate your phone calls with AI. ](https://www.g2.com/products/bland/reviews "Bland")[ 10 ![Verizon One Talk Business Phone Solutions Logo](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_ed751f34ad82a65adf133ee845c518fc/verizon-one-talk-business-phone-solutions.jpg "Verizon One Talk Business Phone Solutions Logo") Verizon One Talk Business Phone Solutions 3.4 (10) One Talk Business Phone Solutions keep you in touch with your customers and employees when youre in the office or on the road. ](https://www.g2.com/products/verizon-one-talk-business-phone-solutions/reviews "Verizon One Talk Business Phone Solutions") [Show More](#) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/the-falcon-system/pricing) ## Work at Sertec? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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