Thanx Media Reviews & Product Details

E-Commerce Director
Wholesale
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I've worked with Thanx on four different projects including search, content and mobile. They're reliable, reasonably priced and have a very smart team. All of the engagements went smoothly and I'd welcome the opportunity to work with them in the future. Review collected by and hosted on G2.com.

What do you dislike?

Nothing. They're a great long-term partner. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Very easy to work with. They provide numerous software packages and consulting services and can be a one-stop shop for your e-commerce needs. Review collected by and hosted on G2.com.

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Thanx Media Overview

What is Thanx Media?

Thanx Media is an enterprise solutions company that focuses on implementation and strategy services of e-commerce platforms and technologies for B2B and B2C sites. It's solutions range from Oracle Commerce Cloud (OCC) to Magento, to BigCommerce and EPiServer. Thanx Media has the expertise to help all size businesses realize their e-commerce vision. Thanx Media also provides SEO services, hosting services and back office system integrations. With over 250 customers and partnerships with industry leaders, Thanx Media is redefining the landscape of driving an effective website experience.

Thanx Media Details
Product Description

Thanx Media provides businesses of all sizes & specialties with enterprise grade e-commerce software that effectively engages customers & closes more sales.


Seller Details
Seller
Thanx Media
Company Website
Year Founded
2005
HQ Location
Glen Ellyn, IL
Twitter
@thanxmedia
657 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
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Thanx Media Reviews

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Online Marketing Manager
Retail
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Especialista de proyecto
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

It helped us to carry out a search of sites to maximize its administration and increase the search capacity of this, thanks to its easy handling and knowledge of this Review collected by and hosted on G2.com.

What do you like best?

thanx media helped us perform many times in the search of sites for easy administration, your team very friendly.

thanks to that we have been able to expand our site searches, they are extremely fast and efficient when it comes to having doubts, thanx media offers many services that can create something positive in a business Review collected by and hosted on G2.com.

What do you dislike?

the truth is nothing that I dislike to work with your team, its cost is a bit high but your knowledge is very useful and will be a very good long-term investment Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Very friendly and efficient when it comes to work highly recommended, working with them is very pleasant and fast Review collected by and hosted on G2.com.

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Talent Statistician
Broadcast Media
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

I used the Search Engine Optimization - allowed a website I created to use a great algorithm for searching. Review collected by and hosted on G2.com.

What do you like best?

Thanx provided suggestions during search, improving rankings.. Review collected by and hosted on G2.com.

What do you dislike?

Nothing in particular, I thought the website was well-designed and easy to use. Review collected by and hosted on G2.com.

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Webmaster
Retail
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Thanx Media has helped us to implement a faceted searching solution for our 4 websites. We have been very happy with how it works. It is fast, and there is very little down time. It provides us with some great functionality, that we could not get through the primary system we are using. We are very happy with it!

What we like the best about them, however, is how they continually go above and beyond the call of duty for us. Shreyas and Kevin at Thanx Media have both helped us work through issues, that they probably didn't have to help us out with. They just have such a good relationship with their customers, that they are always willing to help out. They are very down to earth people, and an absolute pleasure to work with! I would recommend them to anybody! Review collected by and hosted on G2.com.

What do you dislike?

The only think that is not ideal for us, is that their solution requires us to pass our data though feeds. Ideally, we would love to have all of our data pulling from our system in real time. Having to pass the info through data feeds can make things awkward if you have to get product up quickly. Data feeds are something, however, that most solutions would require, so it certainly is not anything that we would fault them for.

Another thing that isn't ideal, but again, not their fault, is that the solution we have implemented requires us to have part of our site in one platform, and another part of the site in another platform. This means that one part of the site can be down, while the other part is working. That makes it a little harder to notice when there is a problem, but again, this would be the case with many solutions. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Just call them up and talk to them about your project and see if they can do it ... if they can, don't hesitate to go with them :) Our implementation was very difficult to do, because of the platform we are using. We ran into some issues trying to get things to work initially, and we were a little worried up front, but Thanx Media found a way to get it to work. They are just the kind of people who don't give up, until you are satisfied with the outcome! Review collected by and hosted on G2.com.

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EM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Really easy to manage site search platform, and their team is exceptionally willing to handle issues. We've increased our site search capabilities with them, and are generally pleased with the site search performance. When we've had issues to resolve they were really great in wanting to work with us. It is clear that they have a really bright future. Review collected by and hosted on G2.com.

What do you dislike?

Be mindful of the way that HawkSearch is implemented with respect to SEO. The way that we implemented caused technical issues that were preventing us from maximizing the SEO value of our site. This was a big issue for us and one that we needed to resolve quickly. I know that they are focusing on this element as well, and I expect that current and future iterations of Hawk Search will have better SEO tools. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

They are a great group to work with. Take your time on the implementation and make sure that you are considering how the software will be used after launch. As with all technologies, have a clear plan as to how you are going to manage the project after launch. In our case, we would have been better served to spend more time internally determining how to keep Site Search optimized after launch. This was our failing, not theirs. Review collected by and hosted on G2.com.

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PW
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

We use Hawksearch for our websites and I like that it offers some search features that our e-commerce platform does not have. We started using Hawksearch to have better control of the search results, and to make sure customers were getting the most relevant results. Review collected by and hosted on G2.com.

What do you dislike?

So far we haven't found an easy way to get Hawksearch to integrate with our ERP system so we have been manually managing the data feeds. This has been a bit of a hassle and leaves more room for error. I feel the platform could also be more user friendly in some areas. Review collected by and hosted on G2.com.

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PW
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Using Hawksearch through ThanxMedia has greatly increased our presence for site search. Our customers are able to have a better shopping experience and in turn, our conversions have increased Review collected by and hosted on G2.com.

What do you dislike?

Our initial set up with Hawksearch was below par and caused us some head aches. Now that we've strengthened our partnership with them, we are having a better experience. Review collected by and hosted on G2.com.

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Director of Digital Marketing
Retail
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

How responsive Thanx was when we put tickets in Review collected by and hosted on G2.com.

What do you dislike?

Since so much communication was through email, sometimes messages were construed the wrong way. Would be nice to have more phone calls. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Recommended for Blosm. It's a good tool. Review collected by and hosted on G2.com.

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PR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Communication. Thanx Media has always been punctual and they always strive to find the answers to questions. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes their developers would get overloaded and simple tasks were not completed in a timely manner. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

This company does a great job offering many different options to run your website smoothly. Review collected by and hosted on G2.com.

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