--- title: TextUs Reviews meta\_title: 'TextUs Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 629 reviews by the users' company size, role or industry to find out how TextUs works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 629 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### TextUs Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of TextUs, noting its intuitive navigation and helpful features for daily tasks. [(145 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1156992&qs=pros-and-cons#reviews) Users value the **effective messaging capabilities** of TextUs for reaching staff and handling customer service inquiries. [(64 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1155798&qs=pros-and-cons#reviews) Users love the **easy communication** with TextUs, allowing rapid connections with employees and candidates. [(50 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1156804&qs=pros-and-cons#reviews) Users value the **efficient communication** capabilities of TextUs, enhancing responsiveness and follow-ups with clients seamlessly. [(35 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157005&qs=pros-and-cons#reviews) Users value the **quick and efficient communication** enabled by TextUs, enhancing responsiveness with clients and associates. [(35 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157267&qs=pros-and-cons#reviews) Users experience **messaging issues** , including bugs affecting delivery and lack of support for photos or attachments. [(71 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1159618&qs=pros-and-cons#reviews) Users face **limited texting features** in TextUs, making mass messaging and media sharing cumbersome and inefficient. [(47 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1158321&qs=pros-and-cons#reviews) Users experience **software glitches** with TextUs, including scheduling issues and occasional site downtime affecting functionality. [(18 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157749&qs=pros-and-cons#reviews) Users find **number issues** with TextUs, struggling with character limits and the inability to send or receive images. [(17 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1159986&qs=pros-and-cons#reviews) Users experience **sending issues** with TextUs, including problems with photo sharing and message delays. [(17 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157237&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of TextUs ##### 1. Ease of Use Users value the **ease of use** of TextUs, noting its intuitive navigation and helpful features for daily tasks. [ See 145 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1156992&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Fantastic candidate recruiting tool - quick and easy" What do you like about TextUs? Still the same great experience as before ![Sanket D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanket D.") SD Sanket D. Small-Business (50 or fewer emp.) 4.5/5 "Very good platform as I start to use" What do you like about TextUs? It's automation features, like workflows and drip campaigns, are a big plus for saving time and boosting engagement ##### 2. Messaging Users value the **effective messaging capabilities** of TextUs for reaching staff and handling customer service inquiries. [ See 64 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1155798&qs=pros-and-cons#reviews) See Related User Reviews RA Rosy A. Small-Business (50 or fewer emp.) 5.0/5 "Easy to use" What do you like about TextUs? Easy accessibility. Any time I need to send a message. ![Sudheer S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sudheer S.") SS Sudheer S. Mid-Market (51-1000 emp.) 4.0/5 "Swift Onboarding with a Speedy UI" What do you like about TextUs? I use TextUs for texting candidates and I appreciate the message seen status feature. The user interface and speed are great, as it quickly jumps to t ##### 3. Easy Communication Users love the **easy communication** with TextUs, allowing rapid connections with employees and candidates. [ See 50 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1156804&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Fantastic candidate recruiting tool - quick and easy" What do you like about TextUs? Still the same great experience as before ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Effortless, Personalized Communication with TextUs" What do you like about TextUs? TextUs helps in making communication easy, it use to keep conversation quick, organized and respond in real time without loosing the personal touch. T ##### 4. Communication Users value the **efficient communication** capabilities of TextUs, enhancing responsiveness and follow-ups with clients seamlessly. [ See 35 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157005&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Simplifies contacting and maintaining communications with candidates" What do you like about TextUs? The updates took a minute to adjust to, but it’s been great ![Mohammed T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammed T.") MT Mohammed T. Small-Business (50 or fewer emp.) 4.5/5 "Easy to use communication platform for businesses" What do you like about TextUs? We are using to push whatsapp messages to all the leads who have not booked a call, this is something that is driving us good results. ##### 5. Helpful Users value the **quick and efficient communication** enabled by TextUs, enhancing responsiveness with clients and associates. [ See 35 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157267&qs=pros-and-cons#reviews) See Related User Reviews ![Sanket D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanket D.") SD Sanket D. Small-Business (50 or fewer emp.) 4.5/5 "Very good platform as I start to use" What do you like about TextUs? It's automation features, like workflows and drip campaigns, are a big plus for saving time and boosting engagement ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Implementation and Outstanding Support" What do you like about TextUs? I really like the simplicity of the system and the entire implementation process. We have had no issues since implementing the system about 10 months ### 5 Cons or Disadvantages of TextUs ##### 1. Messaging Issues Users experience **messaging issues** , including bugs affecting delivery and lack of support for photos or attachments. [ See 71 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1159618&qs=pros-and-cons#reviews) See Related User Reviews ![Jackie L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jackie L.") JL Jackie L. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Communication, But Room for Improvement" What do you dislike about TextUs? It is quite difficult to send mass texts without having to re-upload contacts or set up a group, which makes the process less user-friendly. DP Daphane P. Mid-Market (51-1000 emp.) 5.0/5 "Very user friendly and easy to use." What do you dislike about TextUs? the app on my phone doesn't let me send to groups ##### 2. Limited Texting Features Users face **limited texting features** in TextUs, making mass messaging and media sharing cumbersome and inefficient. [ See 47 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1158321&qs=pros-and-cons#reviews) See Related User Reviews ![Jackie L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jackie L.") JL Jackie L. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Communication, But Room for Improvement" What do you dislike about TextUs? It is quite difficult to send mass texts without having to re-upload contacts or set up a group, which makes the process less user-friendly. DP Daphane P. Mid-Market (51-1000 emp.) 5.0/5 "Very user friendly and easy to use." What do you dislike about TextUs? the app on my phone doesn't let me send to groups ##### 3. Software Glitches Users experience **software glitches** with TextUs, including scheduling issues and occasional site downtime affecting functionality. [ See 18 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157749&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Implementation and Outstanding Support" What do you dislike about TextUs? Nothing so far. There have been a few outages in the system, but they keep us notified and send updates as fixes are made. CY Chante Y. Mid-Market (51-1000 emp.) 4.5/5 "Connecting internally and externally" What do you dislike about TextUs? Sometimes the system glitches and or slows down. ##### 4. Number Issues Users find **number issues** with TextUs, struggling with character limits and the inability to send or receive images. [ See 17 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1159986&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Effortless, Personalized Communication with TextUs" What do you dislike about TextUs? I feel that sometimes it is bit limited while managing large numbers of conversations. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "TextUs is useful, but needs a couple of things fixed" What do you dislike about TextUs? The character limit is NOT enought. We used to be allowed to text messages up to 480 characters (which was perfect!), but now, we have an egregous lim ##### 5. Sending Issues Users experience **sending issues** with TextUs, including problems with photo sharing and message delays. [ See 17 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157237&qs=pros-and-cons#reviews) See Related User Reviews DP Daphane P. Mid-Market (51-1000 emp.) 5.0/5 "Very user friendly and easy to use." What do you dislike about TextUs? the app on my phone doesn't let me send to groups JS Joseline s. Mid-Market (51-1000 emp.) 4.5/5 "easy to use" What do you dislike about TextUs? it is slow sometimes and it freezes up when sending messages ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Mid-Market (51-1000 emp.) 2/1/2024 "Easy to use communication platform" 4/5 What do you like best about TextUs? TextUs is easy to utilize and navigate. There are many features that are beneficial for utilizing as a professional communication method. Review collected by and hosted on G2.com. What do you dislike about TextUs? TextUs does not currently support group messaging, which could be helpful to ensure fluent communication. TextUs is not HIPPA compliant, which creates a barrier for professional use in some circumstances. Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? Rarely experience problems when utilizing TextUs - support team is quick and responsive when issues do arrise. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Marisa T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marisa T.") MT Marisa T. Recruiter II Enterprise (\> 1000 emp.) 9/23/2022 "Useful but with a few quirks" 4/5 What do you like best about TextUs? I enjoy textus' ability to send out text campaigns when you schedule them. It saves me time from creating campaigns every single morning before I start my shifts. Review collected by and hosted on G2.com. What do you dislike about TextUs? I've had 2 unread messages in my inbox that I cannot find! I am assuming they may be from blocked numbers, but I've tried to manually find the messages & mark all as read. These "ghost" messages won't ever seem to go away. Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? We are using TextUs to reach out to health clinicians for travel assignnmets or travel contracts. It helps us reach out to more clinicians daily as opposed to cold calling everyone. Review collected by and hosted on G2.com. Show More Response from Amy Fischer of TextUs [Editedit](https://www.g2.com/survey_responses/textus-review-7132780/official_response/edit) Thank you for the review, Marisa! 9/8/2023 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Kristen G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristen G.") KG Kristen G. Mid-Market (51-1000 emp.) 2/9/2024 "Gets the job done" 5/5 What do you like best about TextUs? Easy to use and support is quick to answer questions Review collected by and hosted on G2.com. What do you dislike about TextUs? Nothing stands out as a dislike for me. Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? Allows us to text our employees and candidates Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 10/15/2021 "HIPAA but easy to opt out of texts" 3.5/5 What do you like best about TextUs? Campaign feature, able to use on computer or mobile app. Review collected by and hosted on G2.com. What do you dislike about TextUs? Easy for employees to opt out of receiving texts. Review collected by and hosted on G2.com. Recommendations to others considering TextUs: Download the app, very fast and easy to use, can get notifications and answer quickly on any cellphone. Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? Mass text communications, company monitored outreach that is HIPAA safe. Also hiring communications through texting using the office phone number so clients and workers can text and call the office. Review collected by and hosted on G2.com. Show More Response from Amy Fischer of TextUs [Editedit](https://www.g2.com/survey_responses/textus-review-5060374/official_response/edit) Thank you for the review, we really appreciate it! :) 1/30/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") AS Verified User in Staffing and Recruiting Small-Business (50 or fewer emp.) 8/17/2021 "TextUs Review" 4/5 What do you like best about TextUs? The ease of use, quick response time from support. Review collected by and hosted on G2.com. What do you dislike about TextUs? I wish there was a way to create a chat for multiple users. Since moving to TextUs Next there are more issues with sending and recieving messages. There are routinely delays. Review collected by and hosted on G2.com. Recommendations to others considering TextUs: Add the ability to have multiple people in a chat, similar to texting from your phone where you can create groups of people Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? contacting applicants Review collected by and hosted on G2.com. Show More Response from Amy Fischer of TextUs [Editedit](https://www.g2.com/survey_responses/textus-review-4942823/official_response/edit) Thank you for the recommendations & review. We appreciate it! 1/30/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") AS Verified User in Staffing and Recruiting Enterprise (\> 1000 emp.) 1/30/2024 "Fantastic Business Texting Service" 4/5 What do you like best about TextUs? The ease of use for our branch employees allows us to keep in touch with hundreds of applicants at a time with the push of a button. We've tried others and were incredibly impressed with the features available and stability of your service. Review collected by and hosted on G2.com. What do you dislike about TextUs? Administration is a little clunky and difficult to navigate. Overall not terrible, but not the easiest to manage Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? reaching multiple applicants/associates Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") UT Verified User in Transportation/Trucking/Railroad Mid-Market (51-1000 emp.) 1/30/2024 "Easy to Use Tool for Texting Employees and Candidates" 4/5 What do you like best about TextUs? Easy to use and upload contact lists for campaigns, making it simple for us to send out messages as HR to all of our employees Review collected by and hosted on G2.com. What do you dislike about TextUs? Sometimes the character limit can be restricting when sending announcements Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? We needed an easy way to communicate with all of our employees when it came to sending out information, and TextUs allows us to do this with ease. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite SY Shreya Y. Small-Business (50 or fewer emp.) 10/25/2023 "It is very user freindly" 5/5 What do you like best about TextUs? The layout and easy to add new contacts. Review collected by and hosted on G2.com. What do you dislike about TextUs? There is nothing I dislike about text us Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? candidate's reply to text us more than calls. Review collected by and hosted on G2.com. Show More 1/30/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") US Verified User in Staffing and Recruiting Small-Business (50 or fewer emp.) 2/1/2024 "Issues with TextUS" 1/5 What do you like best about TextUs? Ability to text people on computer and phone app Review collected by and hosted on G2.com. What do you dislike about TextUs? Character limit. complicated to add/remove people from text blasts. no file sharing feauture. Does not suggest summaries of lengthy texts. Issues with the cloud. Not helpful with applicant tracking since numbers/contacts dont sync. Diffiuclt to update/change contacts. Not useful for sourcing and candidate identification. doesnt always pop up with caregiver contact when searching number. does not sync with other systems. Is not compatible with other websites. Often times down/slow. Doesnt give each user their own number Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? Ability to communicate with caregivers through phone if they cant answer call Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Whitney H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Whitney H.") WH Whitney H. Small-Business (50 or fewer emp.) 10/26/2023 "Great tool to connect with students" 4/5 What do you like best about TextUs? We utilize TextUs as one of the many communication tools to connect with new students at our university. Texting has been a preferred method students like to connect so now we are able to meet them where they're at to share updates and insights. Review collected by and hosted on G2.com. What do you dislike about TextUs? Only downside is managing the large group contacts to upload. Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? An additional way for our office to stay connected to students and families at our school Review collected by and hosted on G2.com. 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