--- title: TextUs Reviews meta\_title: 'TextUs Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 629 reviews by the users' company size, role or industry to find out how TextUs works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 629 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### TextUs Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of TextUs, noting its intuitive navigation and helpful features for daily tasks. [(145 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1156992&qs=pros-and-cons#reviews) Users value the **effective messaging capabilities** of TextUs for reaching staff and handling customer service inquiries. [(64 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1155798&qs=pros-and-cons#reviews) Users love the **easy communication** with TextUs, allowing rapid connections with employees and candidates. [(50 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1156804&qs=pros-and-cons#reviews) Users value the **efficient communication** capabilities of TextUs, enhancing responsiveness and follow-ups with clients seamlessly. [(35 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157005&qs=pros-and-cons#reviews) Users value the **quick and efficient communication** enabled by TextUs, enhancing responsiveness with clients and associates. [(35 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157267&qs=pros-and-cons#reviews) Users experience **messaging issues** , including bugs affecting delivery and lack of support for photos or attachments. [(71 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1159618&qs=pros-and-cons#reviews) Users face **limited texting features** in TextUs, making mass messaging and media sharing cumbersome and inefficient. [(47 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1158321&qs=pros-and-cons#reviews) Users experience **software glitches** with TextUs, including scheduling issues and occasional site downtime affecting functionality. [(18 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157749&qs=pros-and-cons#reviews) Users find **number issues** with TextUs, struggling with character limits and the inability to send or receive images. [(17 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1159986&qs=pros-and-cons#reviews) Users experience **sending issues** with TextUs, including problems with photo sharing and message delays. [(17 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157237&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of TextUs ##### 1. Ease of Use Users value the **ease of use** of TextUs, noting its intuitive navigation and helpful features for daily tasks. [ See 145 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1156992&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Fantastic candidate recruiting tool - quick and easy" What do you like about TextUs? Still the same great experience as before ![Sanket D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanket D.") SD Sanket D. Small-Business (50 or fewer emp.) 4.5/5 "Very good platform as I start to use" What do you like about TextUs? It's automation features, like workflows and drip campaigns, are a big plus for saving time and boosting engagement ##### 2. Messaging Users value the **effective messaging capabilities** of TextUs for reaching staff and handling customer service inquiries. [ See 64 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1155798&qs=pros-and-cons#reviews) See Related User Reviews RA Rosy A. Small-Business (50 or fewer emp.) 5.0/5 "Easy to use" What do you like about TextUs? Easy accessibility. Any time I need to send a message. ![Sudheer S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sudheer S.") SS Sudheer S. Mid-Market (51-1000 emp.) 4.0/5 "Swift Onboarding with a Speedy UI" What do you like about TextUs? I use TextUs for texting candidates and I appreciate the message seen status feature. The user interface and speed are great, as it quickly jumps to t ##### 3. Easy Communication Users love the **easy communication** with TextUs, allowing rapid connections with employees and candidates. [ See 50 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1156804&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Fantastic candidate recruiting tool - quick and easy" What do you like about TextUs? Still the same great experience as before ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Effortless, Personalized Communication with TextUs" What do you like about TextUs? TextUs helps in making communication easy, it use to keep conversation quick, organized and respond in real time without loosing the personal touch. T ##### 4. Communication Users value the **efficient communication** capabilities of TextUs, enhancing responsiveness and follow-ups with clients seamlessly. [ See 35 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157005&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Simplifies contacting and maintaining communications with candidates" What do you like about TextUs? The updates took a minute to adjust to, but it’s been great ![Mohammed T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammed T.") MT Mohammed T. Small-Business (50 or fewer emp.) 4.5/5 "Easy to use communication platform for businesses" What do you like about TextUs? We are using to push whatsapp messages to all the leads who have not booked a call, this is something that is driving us good results. ##### 5. Helpful Users value the **quick and efficient communication** enabled by TextUs, enhancing responsiveness with clients and associates. [ See 35 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157267&qs=pros-and-cons#reviews) See Related User Reviews ![Sanket D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanket D.") SD Sanket D. Small-Business (50 or fewer emp.) 4.5/5 "Very good platform as I start to use" What do you like about TextUs? It's automation features, like workflows and drip campaigns, are a big plus for saving time and boosting engagement ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Implementation and Outstanding Support" What do you like about TextUs? I really like the simplicity of the system and the entire implementation process. We have had no issues since implementing the system about 10 months ### 5 Cons or Disadvantages of TextUs ##### 1. Messaging Issues Users experience **messaging issues** , including bugs affecting delivery and lack of support for photos or attachments. [ See 71 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1159618&qs=pros-and-cons#reviews) See Related User Reviews ![Jackie L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jackie L.") JL Jackie L. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Communication, But Room for Improvement" What do you dislike about TextUs? It is quite difficult to send mass texts without having to re-upload contacts or set up a group, which makes the process less user-friendly. DP Daphane P. Mid-Market (51-1000 emp.) 5.0/5 "Very user friendly and easy to use." What do you dislike about TextUs? the app on my phone doesn't let me send to groups ##### 2. Limited Texting Features Users face **limited texting features** in TextUs, making mass messaging and media sharing cumbersome and inefficient. [ See 47 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1158321&qs=pros-and-cons#reviews) See Related User Reviews ![Jackie L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jackie L.") JL Jackie L. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Communication, But Room for Improvement" What do you dislike about TextUs? It is quite difficult to send mass texts without having to re-upload contacts or set up a group, which makes the process less user-friendly. DP Daphane P. Mid-Market (51-1000 emp.) 5.0/5 "Very user friendly and easy to use." What do you dislike about TextUs? the app on my phone doesn't let me send to groups ##### 3. Software Glitches Users experience **software glitches** with TextUs, including scheduling issues and occasional site downtime affecting functionality. [ See 18 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157749&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Implementation and Outstanding Support" What do you dislike about TextUs? Nothing so far. There have been a few outages in the system, but they keep us notified and send updates as fixes are made. CY Chante Y. Mid-Market (51-1000 emp.) 4.5/5 "Connecting internally and externally" What do you dislike about TextUs? Sometimes the system glitches and or slows down. ##### 4. Number Issues Users find **number issues** with TextUs, struggling with character limits and the inability to send or receive images. [ See 17 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1159986&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Effortless, Personalized Communication with TextUs" What do you dislike about TextUs? I feel that sometimes it is bit limited while managing large numbers of conversations. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "TextUs is useful, but needs a couple of things fixed" What do you dislike about TextUs? The character limit is NOT enought. We used to be allowed to text messages up to 480 characters (which was perfect!), but now, we have an egregous lim ##### 5. Sending Issues Users experience **sending issues** with TextUs, including problems with photo sharing and message delays. [ See 17 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157237&qs=pros-and-cons#reviews) See Related User Reviews DP Daphane P. Mid-Market (51-1000 emp.) 5.0/5 "Very user friendly and easy to use." What do you dislike about TextUs? the app on my phone doesn't let me send to groups JS Joseline s. Mid-Market (51-1000 emp.) 4.5/5 "easy to use" What do you dislike about TextUs? it is slow sometimes and it freezes up when sending messages BF Brin F. Mid-Market (51-1000 emp.) 6/14/2023 "I like how it syncs with our Applicant Tracking System" 4/5 What do you like best about TextUs? I use TextUs in conjunction with Bullhorn to track applicants. I like how TextUs automatically imports all text messages. That way, whenever a candidate calls into our office, all the correspondence between the individual and anyone in our organization with TextUs can see where the candidate is in the process. Update: Just discovered the Legacy Popout feature, which I like because you can see all the conversations between the candidate and recruiters. Using this feature, it's also easier to read text strings. Review collected by and hosted on G2.com. What do you dislike about TextUs? Takes a long time to load. Seems like a latency issue between Bullhorn and TextUs. Update: Difficult to read text conversations sent through multiple messages because they parse oldest to newest in Bullhorn. Therefore, we need to read backwards in order to read the whole conversation! Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? Texting is a faster way to get ahold of most candidates, so when quick answers are needed, or bits of info exchanged, it's the ideal communication method. TextUs provides a secure, trackable way to communicate with candidates! Update: I like the feature where you can delete pictures from the text string. This enables us to receive bank proof through Textus, upload the proof, then delete it from the text string for candidate privacy. Also, when we need to send a mass message, Textus is extremely helpful through the Campaign feature. The phone number search in webpage is so useful for this! Review collected by and hosted on G2.com. Show More 9/6/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Anthony M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthony M.") AM Anthony M. Senior Talent Advisor Mid-Market (51-1000 emp.) 9/6/2023 "Senior Talent Advisor" 5/5 What do you like best about TextUs? “ The integration of CloudCall and Bullhorn Messaging has not only increased my efficiency but also improved the overall candidate experience. Candidates appreciate the prompt and personalized communication, which has positively impacted our relationships and the company's reputation. In a competitive industry where timing is crucial, CloudCall and Bullhorn Messaging have given me a competitive edge. Not to mention the privacy gained by not using my personal device for communication. I can confidently say that since adopting these solutions, my productivity has soared, and I've been able to deliver higher-quality results in less time. “ Review collected by and hosted on G2.com. What do you dislike about TextUs? Text us is very helpful and there are very minimal downsides about using the platform. I would say the way notifications are displayed could be a little more eye catching to respond in real time. Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? “ The integration of CloudCall and Bullhorn Messaging has not only increased my efficiency but also improved the overall candidate experience. Candidates appreciate the prompt and personalized communication, which has positively impacted our relationships and the company's reputation. In a competitive industry where timing is crucial, CloudCall and Bullhorn Messaging have given me a competitive edge. Not to mention the privacy gained by not using my personal device for communication. I can confidently say that since adopting these solutions, my productivity has soared, and I've been able to deliver higher-quality results in less time. “ Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Breanna B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Breanna B.") BB Breanna B. Client Services Coordinator Mid-Market (51-1000 emp.) 1/30/2024 "Best way to nurture relationships and leads!" 5/5 What do you like best about TextUs? Texting is the best way to communicate with a fast paced society! I like how it makes my job more efficent, as I am able to communicate with more people and more efficently. Review collected by and hosted on G2.com. What do you dislike about TextUs? I wish I was able to pull up contacts easier, without having to input the phone number and type in the contact's name if they were already have an active thread; I wish this process was more efficent. Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? Currently, I do not have any issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jenny M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenny M.") JM Jenny M. Mid-Market (51-1000 emp.) 1/30/2024 "A total upgrade from our prior service" 4.5/5 What do you like best about TextUs? TextUs is a total upgrade from our prior texting service. We use this software daily for 100's of texts a day. TextUs' support is the best. They have quick response time when we need it and they made the implementation a breeze. Review collected by and hosted on G2.com. What do you dislike about TextUs? TextUs has a great chrome extension which is great but it is a little glitchy still with Salesforce. Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? TextUs is cominuing to improve their Chrome Extension that talks with Saleforce. This is huge for us! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 6/20/2024 "It works very well!" 5/5 What do you like best about TextUs? In my field my clients communicate mainly by text , its an essential tool It allows quick communication . I use the campaign function daily . Its accurate easy to use , generates useful reports . It works ..! My textus person is very responsive Review collected by and hosted on G2.com. What do you dislike about TextUs? Some time contacts take a coulple of tries to load in the Campaign But by and by it works Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? It allows me to reach hard to reach prospect . Also allows me to do very targeted marketing Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite TT Tibor T. Mid-Market (51-1000 emp.) 9/18/2023 "Using TextUs as a recruiter/sales person." 5/5 What do you like best about TextUs? I find most people respond most rapidly to text as apposed to email. I hardly get a timely response to voicemail. Text is silent and discrete as responses can be given in seconds. Review collected by and hosted on G2.com. What do you dislike about TextUs? It would be much better is my corporate phone number could be used in TextUs. I believe many more people would use this product if you did. 1. Clients seening multiple numbers is confusing. 2. Clients can't call the TextUs numbers. I don't know how many lost contacts I had due to people calling and realizing that this is not a 'real number'. Personally, my first thoughts would be 'scam' . Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? Quicker, easier responses to cold and warm contacts whether it be candidates, clients, or sales prospects. Recruiting is time sensitive so, especially in reaching out to candidates, TextUs is a tool I would not like to work without. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite JW Janelle W. Mid-Market (51-1000 emp.) 1/30/2024 "TextUs review" 4.5/5 What do you like best about TextUs? I'm in TextUs all day every day, texting for work. It is very easy to use, campaigns are awesome, getting the email notifications of texts can be very helpful when my computer doesn't ding about a text. Review collected by and hosted on G2.com. What do you dislike about TextUs? Don't really have complaints or dislikes Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? It is a simple way to communicate with my associates, giving them dates/times of interviews, they can text in "sick calls" instead of having to be on the phone constantly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite BL Brittnie L. HR Director Mid-Market (51-1000 emp.) 1/30/2024 "We love TextUs!" 5/5 What do you like best about TextUs? Being able to connect with our employees in real-time in a way that works for them has been a game changer. Our responses have greatly improved and our employees appreciate having a direct line to the HR team. The number of features are impressive and we enjoy the campaign portion. We have also had to chat with customer service a few times and they have been very helpful. We use Textus on a daily basis and rarely have any issues. Both the implementation and integration were easy. Review collected by and hosted on G2.com. What do you dislike about TextUs? We do not have any issues with the system. Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? Textus allows us to connect with our employees in real time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kyle B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle B.") KB Kyle B. Leasing Agent Small-Business (50 or fewer emp.) 9/23/2022 "Good texting service, but lacks integration" 2.5/5 What do you like best about TextUs? I like that you are able to set up templates and that they are able to use variables to adapt to contact names. Its very helpful for when you have to send the same message to multiple users, but still want the message to feel personalized. Review collected by and hosted on G2.com. What do you dislike about TextUs? I dislike that there isn't the option, for my workflow at least, to integrate names and contact information automatically. So I have to add every contact manually, then manually copy it onto my message log. Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? Text us makes it easy to contact many users at once and even allows to schedule messages to be sent out in the future. So it makes it easy to contact multiple people at once. Review collected by and hosted on G2.com. Show More Response from Amy Fischer of TextUs [Editedit](https://www.g2.com/survey_responses/textus-review-7133742/official_response/edit) Thank you for the review, Kyle! You can check out the integrations we do have here: https://textus.com/product/integrations/ 10/26/2023 Current UserValidated ReviewerIncentivizedSource: Seller invite KS Kelly S. Enterprise (\> 1000 emp.) 3/4/2024 "User friendly" 5/5 What do you like best about TextUs? I love being able to schedule texts. Its also super user friendly. Review collected by and hosted on G2.com. What do you dislike about TextUs? Creating groups can be a headache with the amount of duplicate contacts. Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? Texting is the primary method of communication for a lot of people, especially the younger generation. Its easier to get ahold of someone via text sometimes Review collected by and hosted on G2.com. 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