--- title: TextUs Reviews meta\_title: 'TextUs Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 629 reviews by the users' company size, role or industry to find out how TextUs works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 629 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### TextUs Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of TextUs, noting its intuitive navigation and helpful features for daily tasks. [(145 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1156992&qs=pros-and-cons#reviews) Users value the **effective messaging capabilities** of TextUs for reaching staff and handling customer service inquiries. [(64 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1155798&qs=pros-and-cons#reviews) Users love the **easy communication** with TextUs, allowing rapid connections with employees and candidates. [(50 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1156804&qs=pros-and-cons#reviews) Users value the **efficient communication** capabilities of TextUs, enhancing responsiveness and follow-ups with clients seamlessly. [(35 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157005&qs=pros-and-cons#reviews) Users value the **quick and efficient communication** enabled by TextUs, enhancing responsiveness with clients and associates. [(35 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157267&qs=pros-and-cons#reviews) Users experience **messaging issues** , including bugs affecting delivery and lack of support for photos or attachments. [(71 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1159618&qs=pros-and-cons#reviews) Users face **limited texting features** in TextUs, making mass messaging and media sharing cumbersome and inefficient. [(47 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1158321&qs=pros-and-cons#reviews) Users experience **software glitches** with TextUs, including scheduling issues and occasional site downtime affecting functionality. [(18 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157749&qs=pros-and-cons#reviews) Users find **number issues** with TextUs, struggling with character limits and the inability to send or receive images. [(17 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1159986&qs=pros-and-cons#reviews) Users experience **sending issues** with TextUs, including problems with photo sharing and message delays. [(17 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157237&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of TextUs ##### 1. Ease of Use Users value the **ease of use** of TextUs, noting its intuitive navigation and helpful features for daily tasks. [ See 145 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1156992&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Fantastic candidate recruiting tool - quick and easy" What do you like about TextUs? Still the same great experience as before ![Sanket D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanket D.") SD Sanket D. Small-Business (50 or fewer emp.) 4.5/5 "Very good platform as I start to use" What do you like about TextUs? It's automation features, like workflows and drip campaigns, are a big plus for saving time and boosting engagement ##### 2. Messaging Users value the **effective messaging capabilities** of TextUs for reaching staff and handling customer service inquiries. [ See 64 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1155798&qs=pros-and-cons#reviews) See Related User Reviews RA Rosy A. Small-Business (50 or fewer emp.) 5.0/5 "Easy to use" What do you like about TextUs? Easy accessibility. Any time I need to send a message. ![Sudheer S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sudheer S.") SS Sudheer S. Mid-Market (51-1000 emp.) 4.0/5 "Swift Onboarding with a Speedy UI" What do you like about TextUs? I use TextUs for texting candidates and I appreciate the message seen status feature. The user interface and speed are great, as it quickly jumps to t ##### 3. Easy Communication Users love the **easy communication** with TextUs, allowing rapid connections with employees and candidates. [ See 50 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1156804&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Fantastic candidate recruiting tool - quick and easy" What do you like about TextUs? Still the same great experience as before ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Effortless, Personalized Communication with TextUs" What do you like about TextUs? TextUs helps in making communication easy, it use to keep conversation quick, organized and respond in real time without loosing the personal touch. T ##### 4. Communication Users value the **efficient communication** capabilities of TextUs, enhancing responsiveness and follow-ups with clients seamlessly. [ See 35 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157005&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Simplifies contacting and maintaining communications with candidates" What do you like about TextUs? The updates took a minute to adjust to, but it’s been great ![Mohammed T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammed T.") MT Mohammed T. Small-Business (50 or fewer emp.) 4.5/5 "Easy to use communication platform for businesses" What do you like about TextUs? We are using to push whatsapp messages to all the leads who have not booked a call, this is something that is driving us good results. ##### 5. Helpful Users value the **quick and efficient communication** enabled by TextUs, enhancing responsiveness with clients and associates. [ See 35 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157267&qs=pros-and-cons#reviews) See Related User Reviews ![Sanket D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanket D.") SD Sanket D. Small-Business (50 or fewer emp.) 4.5/5 "Very good platform as I start to use" What do you like about TextUs? It's automation features, like workflows and drip campaigns, are a big plus for saving time and boosting engagement ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Implementation and Outstanding Support" What do you like about TextUs? I really like the simplicity of the system and the entire implementation process. We have had no issues since implementing the system about 10 months ### 5 Cons or Disadvantages of TextUs ##### 1. Messaging Issues Users experience **messaging issues** , including bugs affecting delivery and lack of support for photos or attachments. [ See 71 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1159618&qs=pros-and-cons#reviews) See Related User Reviews ![Jackie L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jackie L.") JL Jackie L. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Communication, But Room for Improvement" What do you dislike about TextUs? It is quite difficult to send mass texts without having to re-upload contacts or set up a group, which makes the process less user-friendly. DP Daphane P. Mid-Market (51-1000 emp.) 5.0/5 "Very user friendly and easy to use." What do you dislike about TextUs? the app on my phone doesn't let me send to groups ##### 2. Limited Texting Features Users face **limited texting features** in TextUs, making mass messaging and media sharing cumbersome and inefficient. [ See 47 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1158321&qs=pros-and-cons#reviews) See Related User Reviews ![Jackie L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jackie L.") JL Jackie L. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Communication, But Room for Improvement" What do you dislike about TextUs? It is quite difficult to send mass texts without having to re-upload contacts or set up a group, which makes the process less user-friendly. DP Daphane P. Mid-Market (51-1000 emp.) 5.0/5 "Very user friendly and easy to use." What do you dislike about TextUs? the app on my phone doesn't let me send to groups ##### 3. Software Glitches Users experience **software glitches** with TextUs, including scheduling issues and occasional site downtime affecting functionality. [ See 18 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157749&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Implementation and Outstanding Support" What do you dislike about TextUs? Nothing so far. There have been a few outages in the system, but they keep us notified and send updates as fixes are made. CY Chante Y. Mid-Market (51-1000 emp.) 4.5/5 "Connecting internally and externally" What do you dislike about TextUs? Sometimes the system glitches and or slows down. ##### 4. Number Issues Users find **number issues** with TextUs, struggling with character limits and the inability to send or receive images. [ See 17 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1159986&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Effortless, Personalized Communication with TextUs" What do you dislike about TextUs? I feel that sometimes it is bit limited while managing large numbers of conversations. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "TextUs is useful, but needs a couple of things fixed" What do you dislike about TextUs? The character limit is NOT enought. We used to be allowed to text messages up to 480 characters (which was perfect!), but now, we have an egregous lim ##### 5. Sending Issues Users experience **sending issues** with TextUs, including problems with photo sharing and message delays. [ See 17 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157237&qs=pros-and-cons#reviews) See Related User Reviews DP Daphane P. Mid-Market (51-1000 emp.) 5.0/5 "Very user friendly and easy to use." What do you dislike about TextUs? the app on my phone doesn't let me send to groups JS Joseline s. Mid-Market (51-1000 emp.) 4.5/5 "easy to use" What do you dislike about TextUs? it is slow sometimes and it freezes up when sending messages ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 1/31/2024 "LOVE TextUs (although I have a few notes)" 4/5 What do you like best about TextUs? I love how quick and easy we can communicate with our clients and caregivers. We use it quite frequently in our jobs as recruiters in our agency so it's nice to have something this easy to use to communicate with a lot of people in such a short amount of time. It's easy to text a mass group of people by adding contacts into groups so that comes in handy when it's time to reach out to caregivers for their monthly or annual requirements. It's helped my job as a recruiter immensely! Review collected by and hosted on G2.com. What do you dislike about TextUs? The text character limits are the only qualm that I have with TextUs. Sometimes I really need more space to write a message but the limits force me to send multiple messages which isn't as convenient. Sometimes the texts are delivered quickly in those fragments and it takes a few minutes to type all the messages out so candidates get a little confused sometimes. Other than that small thing - TextUs is great! We just need a higher character limit! Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? TextUs is solving the issue of reaching a large pool of candidates in our area! As a recruiter, we make cold calls and, most of the time, candidates will not answer a call from a number they do not know. However, when we text them a message advertising the jobs we are calling for and they see what the call was pertaining to, we typically get text or call responses. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sammy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sammy R.") SR Sammy R. Creative Recruiter - National Accounts Mid-Market (51-1000 emp.) 2/9/2023 "Love it as a recruiter, it's changed the game for proactive candidate outreach." 5/5 What do you like best about TextUs? Templates, ease of use, speed track day-to-day communication quickly. Review collected by and hosted on G2.com. What do you dislike about TextUs? I wish that it connected better with our companies API, I have to manually add contacts which is the most time consuming part of the process. I can use my companies pre-set texting templates, but I can't personalize the templates so I just add manually into the textus Chrome Extension. Also, I have to uninstall and reinstall the chrome extension maybe once a month. Sometimes daily if I work from my laptop versus company-provide PC. Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? Speeding up candidate communications. I use it to piggy-back on my emails to candidates to get them to review my email and have the experience feel more personalized. Review collected by and hosted on G2.com. Show More 1/30/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller BA Breanna A. Enterprise (\> 1000 emp.) 1/30/2024 "Convenient communication" 4.5/5 What do you like best about TextUs? TextUs gives me easy access to reach out to candidates and families for updates, schedules, ect when a phone call would not be neccesarry or urgent. I also love that I can download the app on my personal phone to keep track of incoming messages or reach out to nurses when I am on call for the weekend without having to log into my work laptop! Review collected by and hosted on G2.com. What do you dislike about TextUs? The ability to not recieve pictures or documents via text and limited characters in each message. Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? Fast and easy communication with multiple candiates and families at one time. Great for mulitaskers and our evolving generation using texting only. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JR Joe R. Senior Staffing Manager Small-Business (50 or fewer emp.) 6/12/2024 "Amazing resource" 5/5 What do you like best about TextUs? The fact that I can integrate it with my office line so the people I call, get a text from that same number is HUGE! Having more than one number can be red flags to people these days. Review collected by and hosted on G2.com. What do you dislike about TextUs? The app can be finicky from time to time but nothing too bad. Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? Allowing me to text candidates from my office line. It keeps me in constant communication with candidates and hiring managers from one phone number. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You page ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 3/21/2024 "Business Texting Made Easy" 5/5 What do you like best about TextUs? As a recruiter, an application like TextUs is perfect for being able to blast out to multiple candidates at a time. Review collected by and hosted on G2.com. What do you dislike about TextUs? My company places the option to opt out of a text message before the candidate gets a chance to read the content. Often times they mistake it for spam and opt very quickly. Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? Textus solves the problem of outreach to candidates in bulk. Text messaging is the current wave. Everyone glances at their phone throughout the day. I've been using TextUs for many years. I've loved that they've added many messaging templates and tutorials over the years. Plus, it lets you know if a phone number is not really a cell number. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 2/1/2024 "TextUs is useful, but needs a couple of things fixed" 4.5/5 What do you like best about TextUs? TextUs has been very useful to our office for reaching out to field staff members with important updates. We use it frequently and it has been a useful tool for customer service inquiries. Review collected by and hosted on G2.com. What do you dislike about TextUs? The character limit is NOT enought. We used to be allowed to text messages up to 480 characters (which was perfect!), but now, we have an egregous limit of 320 characters, which is not enough for some of the very important reminders that we send as a company. The text blasts/campaigns should have an option of editings, removing individuals, editing message, etc. We cannot send or receive images through this platform and have to have separate emails Caregiver's contact will not pop-up when searching the actual number instead of name Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? The problem was solved when they gave us back the 480 character limit, however, it was reduced to 320 once again and has not improved from there. Review collected by and hosted on G2.com. Show More 3/5/2024 Validated ReviewerIncentivizedSource: Seller invite JW Jessica W. Onboarding Team Lead Enterprise (\> 1000 emp.) 9/23/2022 "\*update! We are still using textus at work!!!!" 5/5 What do you like best about TextUs? I like the fast and efficient communication I have with my clients. I never miss a text and always am able to respond faster than a phone call. My clients love that I can talk to them at a drop of a hat! This is also convenient for follow up questions because the person is saved as a contact. Textus is the best! Review collected by and hosted on G2.com. What do you dislike about TextUs? I dont like that I have to change my password. I sometimes forget it and have to log in everyday and my password doesnt save. Other than that I love Textus and it is GREAT! Still no compliants with Textus aside from that. Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? It is solving the phone call problem. A lot of us dont have time to use the phone all day and a text does the trick to get us up and going and avoid a call phone call. This is also very helpful to get information quickly e.i. during flu season. Review collected by and hosted on G2.com. Show More Response from Amy Fischer of TextUs [Editedit](https://www.g2.com/survey_responses/textus-review-7132727/official_response/edit) Thank you so much for the review, Jessica. We love hearing our platform is improving your efficiency! 9/7/2023 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Sharmeda J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sharmeda J.") SJ Sharmeda J. Sr. Travel Nurse Recruiter Small-Business (50 or fewer emp.) 10/5/2022 "Easy & Convenient" 5/5 What do you like best about TextUs? I like that TextUs is easy & convenient. I have the mobile app as well. So if I miss a message on my computer it comes straight to my phone. Their IT/tech team is always quick to e-mail when there are major issues with the system. They also respond whenever I submit tickets about issues that I have, and they always follow up on the issue until it's resolved. Review collected by and hosted on G2.com. What do you dislike about TextUs? I don't like scheduling campaigns to go out & the system goes down, sometimes they are sent out of order and/or to the wrong person. Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? They're always quick to notify us when an issue has arisen and quickly fixes it in minimum 24-48 hours. Review collected by and hosted on G2.com. Show More Response from Amy Fischer of TextUs [Editedit](https://www.g2.com/survey_responses/textus-review-7167781/official_response/edit) Sharmeda, we appreciate the amazing review! 12/4/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller EW Emily W. Director of Operations Small-Business (50 or fewer emp.) 1/30/2024 "Lots of features needed for business" 4.5/5 What do you like best about TextUs? As an admin, I love the features TextUs has for my team. They are easy to use and navagate. I also love the detailed reports that allows us to see what is working and what is not. Review collected by and hosted on G2.com. What do you dislike about TextUs? Sometimes support is slow to respond. Had an issue that took much longer to resolve than desired. Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? We send hundreds of texts a day. This allows us to stay on top of all those conversations and help us create a better relationship with our clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite JC Jaime C. Staffing Coordinator Mid-Market (51-1000 emp.) 4/3/2019 "Efficient and Quick Communication Tool" 5/5 What do you like best about TextUs? Textus has been essential to communication with our employees and applicants. We send multiple texts each day to a variety of employees and candidates. Our recrutiing team is able to send out group texts to determine applicant's interest in various roles and keep them engaged through out the hiring process by sending quick updates. Our managers are able to communicate with employees without taking time away from their work to respond to a phone call from our office. People tend to respond quicker to texts than phone calls and TextUs has been vital in our recrutiment and staffing managment business. Review collected by and hosted on G2.com. What do you dislike about TextUs? Nothing really comes to mind. We have a lot of users on one account so sometimes it can be a bit disorganized, but the assigned to me feature helps with keeping your messages visible. Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? Timely communication with candidates/employees. We have been able to process applicants quickly and meet deadlines with the use of TextUs. Review collected by and hosted on G2.com. 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