--- title: TextUs Reviews meta\_title: 'TextUs Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 629 reviews by the users' company size, role or industry to find out how TextUs works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 629 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### TextUs Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of TextUs, noting its intuitive navigation and helpful features for daily tasks. [(145 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1156992&qs=pros-and-cons#reviews) Users value the **effective messaging capabilities** of TextUs for reaching staff and handling customer service inquiries. [(64 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1155798&qs=pros-and-cons#reviews) Users love the **easy communication** with TextUs, allowing rapid connections with employees and candidates. [(50 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1156804&qs=pros-and-cons#reviews) Users value the **efficient communication** capabilities of TextUs, enhancing responsiveness and follow-ups with clients seamlessly. [(35 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157005&qs=pros-and-cons#reviews) Users value the **quick and efficient communication** enabled by TextUs, enhancing responsiveness with clients and associates. [(35 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157267&qs=pros-and-cons#reviews) Users experience **messaging issues** , including bugs affecting delivery and lack of support for photos or attachments. [(71 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1159618&qs=pros-and-cons#reviews) Users face **limited texting features** in TextUs, making mass messaging and media sharing cumbersome and inefficient. [(47 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1158321&qs=pros-and-cons#reviews) Users experience **software glitches** with TextUs, including scheduling issues and occasional site downtime affecting functionality. [(18 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157749&qs=pros-and-cons#reviews) Users find **number issues** with TextUs, struggling with character limits and the inability to send or receive images. [(17 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1159986&qs=pros-and-cons#reviews) Users experience **sending issues** with TextUs, including problems with photo sharing and message delays. [(17 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157237&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of TextUs ##### 1. Ease of Use Users value the **ease of use** of TextUs, noting its intuitive navigation and helpful features for daily tasks. [ See 145 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1156992&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Fantastic candidate recruiting tool - quick and easy" What do you like about TextUs? Still the same great experience as before ![Sanket D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanket D.") SD Sanket D. Small-Business (50 or fewer emp.) 4.5/5 "Very good platform as I start to use" What do you like about TextUs? It's automation features, like workflows and drip campaigns, are a big plus for saving time and boosting engagement ##### 2. Messaging Users value the **effective messaging capabilities** of TextUs for reaching staff and handling customer service inquiries. [ See 64 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1155798&qs=pros-and-cons#reviews) See Related User Reviews RA Rosy A. Small-Business (50 or fewer emp.) 5.0/5 "Easy to use" What do you like about TextUs? Easy accessibility. Any time I need to send a message. ![Sudheer S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sudheer S.") SS Sudheer S. Mid-Market (51-1000 emp.) 4.0/5 "Swift Onboarding with a Speedy UI" What do you like about TextUs? I use TextUs for texting candidates and I appreciate the message seen status feature. The user interface and speed are great, as it quickly jumps to t ##### 3. Easy Communication Users love the **easy communication** with TextUs, allowing rapid connections with employees and candidates. [ See 50 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1156804&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Fantastic candidate recruiting tool - quick and easy" What do you like about TextUs? Still the same great experience as before ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Effortless, Personalized Communication with TextUs" What do you like about TextUs? TextUs helps in making communication easy, it use to keep conversation quick, organized and respond in real time without loosing the personal touch. T ##### 4. Communication Users value the **efficient communication** capabilities of TextUs, enhancing responsiveness and follow-ups with clients seamlessly. [ See 35 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157005&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Simplifies contacting and maintaining communications with candidates" What do you like about TextUs? The updates took a minute to adjust to, but it’s been great ![Mohammed T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammed T.") MT Mohammed T. Small-Business (50 or fewer emp.) 4.5/5 "Easy to use communication platform for businesses" What do you like about TextUs? We are using to push whatsapp messages to all the leads who have not booked a call, this is something that is driving us good results. ##### 5. Helpful Users value the **quick and efficient communication** enabled by TextUs, enhancing responsiveness with clients and associates. [ See 35 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157267&qs=pros-and-cons#reviews) See Related User Reviews ![Sanket D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanket D.") SD Sanket D. Small-Business (50 or fewer emp.) 4.5/5 "Very good platform as I start to use" What do you like about TextUs? It's automation features, like workflows and drip campaigns, are a big plus for saving time and boosting engagement ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Implementation and Outstanding Support" What do you like about TextUs? I really like the simplicity of the system and the entire implementation process. We have had no issues since implementing the system about 10 months ### 5 Cons or Disadvantages of TextUs ##### 1. Messaging Issues Users experience **messaging issues** , including bugs affecting delivery and lack of support for photos or attachments. [ See 71 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1159618&qs=pros-and-cons#reviews) See Related User Reviews ![Jackie L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jackie L.") JL Jackie L. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Communication, But Room for Improvement" What do you dislike about TextUs? It is quite difficult to send mass texts without having to re-upload contacts or set up a group, which makes the process less user-friendly. DP Daphane P. Mid-Market (51-1000 emp.) 5.0/5 "Very user friendly and easy to use." What do you dislike about TextUs? the app on my phone doesn't let me send to groups ##### 2. Limited Texting Features Users face **limited texting features** in TextUs, making mass messaging and media sharing cumbersome and inefficient. [ See 47 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1158321&qs=pros-and-cons#reviews) See Related User Reviews ![Jackie L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jackie L.") JL Jackie L. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Communication, But Room for Improvement" What do you dislike about TextUs? It is quite difficult to send mass texts without having to re-upload contacts or set up a group, which makes the process less user-friendly. DP Daphane P. Mid-Market (51-1000 emp.) 5.0/5 "Very user friendly and easy to use." What do you dislike about TextUs? the app on my phone doesn't let me send to groups ##### 3. Software Glitches Users experience **software glitches** with TextUs, including scheduling issues and occasional site downtime affecting functionality. [ See 18 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157749&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Implementation and Outstanding Support" What do you dislike about TextUs? Nothing so far. There have been a few outages in the system, but they keep us notified and send updates as fixes are made. CY Chante Y. Mid-Market (51-1000 emp.) 4.5/5 "Connecting internally and externally" What do you dislike about TextUs? Sometimes the system glitches and or slows down. ##### 4. Number Issues Users find **number issues** with TextUs, struggling with character limits and the inability to send or receive images. [ See 17 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1159986&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Effortless, Personalized Communication with TextUs" What do you dislike about TextUs? I feel that sometimes it is bit limited while managing large numbers of conversations. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "TextUs is useful, but needs a couple of things fixed" What do you dislike about TextUs? The character limit is NOT enought. We used to be allowed to text messages up to 480 characters (which was perfect!), but now, we have an egregous lim ##### 5. Sending Issues Users experience **sending issues** with TextUs, including problems with photo sharing and message delays. [ See 17 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157237&qs=pros-and-cons#reviews) See Related User Reviews DP Daphane P. Mid-Market (51-1000 emp.) 5.0/5 "Very user friendly and easy to use." What do you dislike about TextUs? the app on my phone doesn't let me send to groups JS Joseline s. Mid-Market (51-1000 emp.) 4.5/5 "easy to use" What do you dislike about TextUs? it is slow sometimes and it freezes up when sending messages ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Mid-Market (51-1000 emp.) 10/22/2025 "Effortless Implementation and Outstanding Support" 4.5/5 What do you like best about TextUs? I really like the simplicity of the system and the entire implementation process. We have had no issues since implementing the system about 10 months ago. Anytime I have questions about something, it is easy to reach someone for support. We have two different accounts for different departments within the company, and our employees are able to reach us easily via text rather than calling or emailing. Review collected by and hosted on G2.com. What do you dislike about TextUs? Nothing so far. There have been a few outages in the system, but they keep us notified and send updates as fixes are made. Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? Providing an easy contact method for employees to reach HR and Payroll, as well as the communication between applicants and the recruiter during the interview and onboarding process. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 10/21/2025 "Easy to Use, But Miss Having a Dedicated Account Manager" 4/5 What do you like best about TextUs? I appreciate how easy it is to use, and I've noticed that our engagement has increased by more than 50% since we started using it. Review collected by and hosted on G2.com. What do you dislike about TextUs? That there is no longer a dedicated account manager like there was when we started using the platform. Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? This platform has made it much easier for us to engage with students and foster two-way communication. Since our target audience is between 18 and 25 years old, this has truly been a game changer for us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ashley D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley D.") AD Ashley D. Operations Manager Staffing and Recruiting Small-Business (50 or fewer emp.) 3/4/2024 "Perfect texting tool!" 5/5 What do you like best about TextUs? TextUs has been a game-changer for our team’s communication. The platform makes it easy to connect with clients, candidates, and partners through real-time text messaging, which has helped us increase engagement and response rates significantly. The interface is intuitive and user-friendly, so it didn’t take long for our team to get comfortable using it Review collected by and hosted on G2.com. What do you dislike about TextUs? While reporting is solid, adding more detailed analytics (like response times by user, or performance comparisons across campaigns) would provide even greater insight. Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? By using TextUs we are able to effectively communicate with our clients and candidates quickly. We are able to send out mass messages which saves time in our recruiters day! Review collected by and hosted on G2.com. Show More 8/26/2025 Validated ReviewerIncentivizedSource: Seller invite ![Mohammed T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammed T.") MT Mohammed T. Growth Marketer Small-Business (50 or fewer emp.) 10/9/2024 "Easy to use communication platform for businesses" 4.5/5 What do you like best about TextUs? We are using to push whatsapp messages to all the leads who have not booked a call, this is something that is driving us good results. Review collected by and hosted on G2.com. What do you dislike about TextUs? pricing is something that can be improved, they are positioned to solve enterprises, smbs take a brunt. Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? TextUs is solving a major issue for us: effective communication. Before we started using it, our team struggled with reaching clients in a timely manner. Emails often got lost in the shuffle, leading to delays and missed opportunities. With TextUs, we can send quick, personalized messages that get immediate attention. This has significantly improved our response times and overall client engagement. Review collected by and hosted on G2.com. Show More 8/26/2025 Validated ReviewerIncentivizedSource: G2 invite LK Layne K. Healthcare Recruiter Small-Business (50 or fewer emp.) 10/28/2024 "Textus is the best resource that helps me connect with potential candidates." 5/5 What do you like best about TextUs? My colleagues and I use TextUs daily. I personally have the TextUs extension, on my default browsers tool bar and use Textus continuously throughout my workday. The #1 feature I use constantly is the campaign feature. Which allows me to reach many potential candidates, all at once. I also like the suggestions that TextUs provides. The suggestions help me send engaging messages that capture my candidate’s attention. Recruiting is an extremely "noisy" World to try to capture candidates in. In addition to cold calling, sending emails, reaching out on job boards, and having an application like TextUs, has transformed and elevated the way I communicate with potential candidates. I have had 3 placements all because I was able to connect with a candidate quickly, keep them engaged, and follow-up up with them easily all through the TextUs application. Review collected by and hosted on G2.com. What do you dislike about TextUs? I would suggest adding the option to add email addresses when uploading lists. Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? Engaging candidates, in a world where being heard and seen by potential professionals is vital to the success of our Business. Review collected by and hosted on G2.com. Show More 10/20/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 12/11/2024 "Simplifies contacting and maintaining communications with candidates" 5/5 What do you like best about TextUs? The updates took a minute to adjust to, but it’s been great Review collected by and hosted on G2.com. What do you dislike about TextUs? A few delays here and there but overall no issues Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? Contacting candidates - it is a more instant application than using email or calling/leaving voicemail Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 8/29/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite AV angel v. Scheduler Small-Business (50 or fewer emp.) 9/10/2024 "Best in the market" 5/5 What do you like best about TextUs? I like that I can reach out to all my workers without having to transfer multiple sources of data. The system is so easy to use that what used to take me a long to complete with other sites now take me seconds to do. Review collected by and hosted on G2.com. What do you dislike about TextUs? Sometimes it crashes without a reason and can remain down for a few hours. Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? It solves the need to have multiple platforms to do the same job. With Textus I can work easily work with CTM. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kaushik P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaushik P.") KP Kaushik P. Delivery Lead Small-Business (50 or fewer emp.) 10/8/2024 "Great! experience using TextUS" 3/5 What do you like best about TextUs? They have good feature-rich business text messaging software provides campaigns and automation to drive broad engagement and enables. Review collected by and hosted on G2.com. What do you dislike about TextUs? The app was difficult to track for metrics as it did not communicate with our internal CRM at the time. Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? I am not sure Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AF Alexia F. Small-Business (50 or fewer emp.) 1/30/2024 "Textus enables me to efficiently do my job as a Recruiter" 4/5 What do you like best about TextUs? I love that I can schedule campaigns in advance and reach massive target groups. I don't need to be sitting in front of my computer sending out tedious messages one at a time. This allows me to be efficient and talk to candidates from my phone at any time. r. Review collected by and hosted on G2.com. What do you dislike about TextUs? I dislike when the textus server is down, or there's a bug that prevents me from being able to reach candidates. It doesn't happen often, but when it does, it significantly impacts my ability to do my work. Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? I don't need to give my personal cell number to thousands of random people. I can also reach a large amount of people with the click of a button, which aids in my work productivity and efficiency. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller DP Daphane P. HR Generalist Mid-Market (51-1000 emp.) 10/29/2024 "Very user friendly and easy to use." 5/5 What do you like best about TextUs? setting up different groups is easy and convenient Review collected by and hosted on G2.com. What do you dislike about TextUs? the app on my phone doesn't let me send to groups Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? fast and easy messaging to employees Review collected by and hosted on G2.com. 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