--- title: TextUs Reviews meta\_title: 'TextUs Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 629 reviews by the users' company size, role or industry to find out how TextUs works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 629 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### TextUs Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of TextUs, noting its intuitive navigation and helpful features for daily tasks. [(145 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1156992&qs=pros-and-cons#reviews) Users value the **effective messaging capabilities** of TextUs for reaching staff and handling customer service inquiries. [(64 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1155798&qs=pros-and-cons#reviews) Users love the **easy communication** with TextUs, allowing rapid connections with employees and candidates. [(50 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1156804&qs=pros-and-cons#reviews) Users value the **efficient communication** capabilities of TextUs, enhancing responsiveness and follow-ups with clients seamlessly. [(35 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157005&qs=pros-and-cons#reviews) Users value the **quick and efficient communication** enabled by TextUs, enhancing responsiveness with clients and associates. [(35 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157267&qs=pros-and-cons#reviews) Users experience **messaging issues** , including bugs affecting delivery and lack of support for photos or attachments. [(71 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1159618&qs=pros-and-cons#reviews) Users face **limited texting features** in TextUs, making mass messaging and media sharing cumbersome and inefficient. [(47 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1158321&qs=pros-and-cons#reviews) Users experience **software glitches** with TextUs, including scheduling issues and occasional site downtime affecting functionality. [(18 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157749&qs=pros-and-cons#reviews) Users find **number issues** with TextUs, struggling with character limits and the inability to send or receive images. [(17 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1159986&qs=pros-and-cons#reviews) Users experience **sending issues** with TextUs, including problems with photo sharing and message delays. [(17 mentions)](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157237&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of TextUs ##### 1. Ease of Use Users value the **ease of use** of TextUs, noting its intuitive navigation and helpful features for daily tasks. [ See 145 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1156992&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Fantastic candidate recruiting tool - quick and easy" What do you like about TextUs? Still the same great experience as before ![Sanket D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanket D.") SD Sanket D. Small-Business (50 or fewer emp.) 4.5/5 "Very good platform as I start to use" What do you like about TextUs? It's automation features, like workflows and drip campaigns, are a big plus for saving time and boosting engagement ##### 2. Messaging Users value the **effective messaging capabilities** of TextUs for reaching staff and handling customer service inquiries. [ See 64 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1155798&qs=pros-and-cons#reviews) See Related User Reviews RA Rosy A. Small-Business (50 or fewer emp.) 5.0/5 "Easy to use" What do you like about TextUs? Easy accessibility. Any time I need to send a message. ![Sudheer S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sudheer S.") SS Sudheer S. Mid-Market (51-1000 emp.) 4.0/5 "Swift Onboarding with a Speedy UI" What do you like about TextUs? I use TextUs for texting candidates and I appreciate the message seen status feature. The user interface and speed are great, as it quickly jumps to t ##### 3. Easy Communication Users love the **easy communication** with TextUs, allowing rapid connections with employees and candidates. [ See 50 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1156804&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Fantastic candidate recruiting tool - quick and easy" What do you like about TextUs? Still the same great experience as before ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Effortless, Personalized Communication with TextUs" What do you like about TextUs? TextUs helps in making communication easy, it use to keep conversation quick, organized and respond in real time without loosing the personal touch. T ##### 4. Communication Users value the **efficient communication** capabilities of TextUs, enhancing responsiveness and follow-ups with clients seamlessly. [ See 35 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157005&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Simplifies contacting and maintaining communications with candidates" What do you like about TextUs? The updates took a minute to adjust to, but it’s been great ![Mohammed T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammed T.") MT Mohammed T. Small-Business (50 or fewer emp.) 4.5/5 "Easy to use communication platform for businesses" What do you like about TextUs? We are using to push whatsapp messages to all the leads who have not booked a call, this is something that is driving us good results. ##### 5. Helpful Users value the **quick and efficient communication** enabled by TextUs, enhancing responsiveness with clients and associates. [ See 35 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157267&qs=pros-and-cons#reviews) See Related User Reviews ![Sanket D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanket D.") SD Sanket D. Small-Business (50 or fewer emp.) 4.5/5 "Very good platform as I start to use" What do you like about TextUs? It's automation features, like workflows and drip campaigns, are a big plus for saving time and boosting engagement ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Implementation and Outstanding Support" What do you like about TextUs? I really like the simplicity of the system and the entire implementation process. We have had no issues since implementing the system about 10 months ### 5 Cons or Disadvantages of TextUs ##### 1. Messaging Issues Users experience **messaging issues** , including bugs affecting delivery and lack of support for photos or attachments. [ See 71 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1159618&qs=pros-and-cons#reviews) See Related User Reviews ![Jackie L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jackie L.") JL Jackie L. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Communication, But Room for Improvement" What do you dislike about TextUs? It is quite difficult to send mass texts without having to re-upload contacts or set up a group, which makes the process less user-friendly. DP Daphane P. Mid-Market (51-1000 emp.) 5.0/5 "Very user friendly and easy to use." What do you dislike about TextUs? the app on my phone doesn't let me send to groups ##### 2. Limited Texting Features Users face **limited texting features** in TextUs, making mass messaging and media sharing cumbersome and inefficient. [ See 47 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1158321&qs=pros-and-cons#reviews) See Related User Reviews ![Jackie L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jackie L.") JL Jackie L. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Communication, But Room for Improvement" What do you dislike about TextUs? It is quite difficult to send mass texts without having to re-upload contacts or set up a group, which makes the process less user-friendly. DP Daphane P. Mid-Market (51-1000 emp.) 5.0/5 "Very user friendly and easy to use." What do you dislike about TextUs? the app on my phone doesn't let me send to groups ##### 3. Software Glitches Users experience **software glitches** with TextUs, including scheduling issues and occasional site downtime affecting functionality. [ See 18 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157749&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Implementation and Outstanding Support" What do you dislike about TextUs? Nothing so far. There have been a few outages in the system, but they keep us notified and send updates as fixes are made. CY Chante Y. Mid-Market (51-1000 emp.) 4.5/5 "Connecting internally and externally" What do you dislike about TextUs? Sometimes the system glitches and or slows down. ##### 4. Number Issues Users find **number issues** with TextUs, struggling with character limits and the inability to send or receive images. [ See 17 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1159986&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Effortless, Personalized Communication with TextUs" What do you dislike about TextUs? I feel that sometimes it is bit limited while managing large numbers of conversations. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "TextUs is useful, but needs a couple of things fixed" What do you dislike about TextUs? The character limit is NOT enought. We used to be allowed to text messages up to 480 characters (which was perfect!), but now, we have an egregous lim ##### 5. Sending Issues Users experience **sending issues** with TextUs, including problems with photo sharing and message delays. [ See 17 mentions ](https://www.g2.com/products/textus/reviews?filters%5Bsentiment_snippet%5D=1157237&qs=pros-and-cons#reviews) See Related User Reviews DP Daphane P. Mid-Market (51-1000 emp.) 5.0/5 "Very user friendly and easy to use." What do you dislike about TextUs? the app on my phone doesn't let me send to groups JS Joseline s. Mid-Market (51-1000 emp.) 4.5/5 "easy to use" What do you dislike about TextUs? it is slow sometimes and it freezes up when sending messages RS Rahcel S. Small-Business (50 or fewer emp.) 10/25/2023 "Love this service!" 5/5 What do you like best about TextUs? Can seamlessly use TextUs on my person phone and computer to communicate with my candidates daily! My account was easy to get set up, customer service was helpful with I ran into an issue, and I enjoy the ability to set out of office and working hours! Review collected by and hosted on G2.com. What do you dislike about TextUs? There is nothing that i dislike at this time. Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? Quickly communicating with candidates, getting meetings scheduled, and getting quick updates for work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") AS Verified User in Staffing and Recruiting Small-Business (50 or fewer emp.) 1/30/2024 "Very easy to use, making texting very simple and love the text blast option" 4.5/5 What do you like best about TextUs? The text blasts are very helpful makes it very easy to text everyone at once and the program does it for us Review collected by and hosted on G2.com. What do you dislike about TextUs? I do not like the fact that it doubles in terms of the messages sometimes, we have to refresh it Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? Reaching out to multiple people at one time when we are in urgent need of people Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Laine A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laine A.") LA Laine A. Mid-Market (51-1000 emp.) 9/6/2023 "User friendly and efficient!" 5/5 What do you like best about TextUs? TextUs is very easy to use, as it mimics traditional texting on a smartphone. It has helped our organization increase efficiency and overall productivity. Game changer! Review collected by and hosted on G2.com. What do you dislike about TextUs? TextUs does "go down" or having IT issues a bit more often than I would like. We have a large team that utlizes TU every single day and it creates an issue when it's not working. Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? Able to connect with hundreds of candidates at once, which is a huge benefit for our team and company as a whole, as we are more productive and efficient! Review collected by and hosted on G2.com. Show More 9/8/2023 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") US Verified User in Staffing and Recruiting Small-Business (50 or fewer emp.) 1/30/2024 "Perfect for my business needs" 5/5 What do you like best about TextUs? I love being able to connect with numerous users at a time as well as the ability to schedule recurring messages. Review collected by and hosted on G2.com. What do you dislike about TextUs? This covers all my needs, no dislikes at all! Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? Textus helps connect with users quicker, people don't listen to voicemails or return calls. They read a text instantly and we connect with more people via text. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") AS Verified User in Staffing and Recruiting Small-Business (50 or fewer emp.) 3/18/2024 "Easy, quick and reliable as a mobile app" 5/5 What do you like best about TextUs? The mobile app is easy to use, quick to send and easy to keep in touch with employees Review collected by and hosted on G2.com. What do you dislike about TextUs? it's a little difficult to schedule messages Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? Helping keep in touch with candidates and employees Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SR Stacey R. Mid-Market (51-1000 emp.) 1/31/2024 "Communication Made Easy!" 4.5/5 What do you like best about TextUs? I appreciate the simplicity and ease of use of the program. Review collected by and hosted on G2.com. What do you dislike about TextUs? Conversations don't always close out as planned. Conversations that are closed out do not notify when a message has not been delivered. Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? It gives my clients the option to conveniently text back needed answers when they are too busy for a phone call. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 1/30/2024 "Ease of Use" 4.5/5 What do you like best about TextUs? It was easy to set up across all of our locations, and easy to set up campaigns Review collected by and hosted on G2.com. What do you dislike about TextUs? I can not think of anything I disliked, other than wish it was easier to integrate with CRM Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? It initially solved our outbound SMS marketing but also allowed us to reach out for recruiting as well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite JS Joseline s. Mid-Market (51-1000 emp.) 3/4/2024 "easy to use" 4.5/5 What do you like best about TextUs? it is easy to use and send messages to the right people Review collected by and hosted on G2.com. What do you dislike about TextUs? it is slow sometimes and it freezes up when sending messages Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? Send messages to those we cannot reach via email or calls. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 1/31/2024 "Good for work communication only" 2.5/5 What do you like best about TextUs? User friendly interface and easy navigation. We uses this app at least 100 times a day for communication. Review collected by and hosted on G2.com. What do you dislike about TextUs? I do not like how it erases draft messages when you click outof the contact. I would like attachments integrated as a default setting and not limited. Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? Helping with communication for employees. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 1/30/2024 "Generally a good business application, but there are issues." 4/5 What do you like best about TextUs? Ease of use and flow of functional features. Review collected by and hosted on G2.com. What do you dislike about TextUs? Mobile application has missing features, limitation of images or lack of image compressing features built in to enable most photos to be sent out. Review collected by and hosted on G2.com. What problems is TextUs solving and how is that benefiting you? Remote communication through SMS means over a desktop application across hundreds of field techs for a growing company. Review collected by and hosted on G2.com. 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