# Best Multilingual Customer Support Software for Small Business ## How Many Multilingual Customer Support Software Products Does G2 Track? **Total Products under this Category:** 51 ### Category Stats (Aug 2026) - **Average Rating:** 4.59/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Language Weaver (+0.53%) - Among all products in this category, Language Weaver recorded the largest rating increase compared to last month _Last updated: August 05, 2026_ ## How Does G2 Rank Multilingual Customer Support Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 5,300+ Authentic Reviews - 51+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Multilingual Customer Support Software ![G2 Grid® for Multilingual Customer Support Software plotting products by satisfaction and market presence](https://www.g2.com/categories/multilingual-customer-support/grids.png?focus%5B%5D=4167&focus%5B%5D=5511&focus%5B%5D=1180190&focus%5B%5D=1391355&focus%5B%5D=39657&focus%5B%5D=49885&focus%5B%5D=96233&focus%5B%5D=18635) Highlighted products: Crowdin, Talkdesk, BoldDesk, Robylon AI, Unbabel, Lokalise, Language Weaver, and TextUnited. Underlying data: [Grid® JSON](https://www.g2.com/categories/multilingual-customer-support/grids.json?focus%5B%5D=crowdin&focus%5B%5D=talkdesk&focus%5B%5D=bolddesk&focus%5B%5D=robylon-ai-robylon-ai&focus%5B%5D=unbabel&focus%5B%5D=lokalise&focus%5B%5D=rws-language-weaver&focus%5B%5D=textunited&segment=small-business) **Sponsored** ### Ada Ada is an enterprise Agentic Customer Experience (ACX) company that helps large organizations deploy, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed across the world's most demanding enterprise environments. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: the ACX Platform (AI agent management across every channel and language, no engineering dependency required), ACX Practice (a structured methodology for building, governing, and scaling an ACX program), and ACX Experts (who work alongside internal teams to build lasting internal fluency). The ACX Platform is designed with these core components: - Reasoning Engine™: A patent-pending intelligence layer that powers the AI agent across all channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Across Ada's customer base, the impact extends beyond efficiency metrics. At ClickUp, support agents shifted from manually building chatbot content to specializing in product areas and contributing to lifecycle and retention strategy. At Endy, volume relief created new AI coaching and QA roles rather than headcount reductions. Ada is built for enterprise organizations with high-volume, complex support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1004166&secure%5Bchosen_at%5D=2026-08-05T12%3A20%3A35Z&secure%5Bdisplayable_resource_id%5D=1004166&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1004166&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=37339&secure%5Bresource_id%5D=1004166&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fmultilingual-customer-support%2Fsmall-business%3Fopen_modal_url%3D%252Fproducts%252Ftextunited%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fmultilingual-customer-support%25252Fsmall-business%2526source%253Dcategory&secure%5Btoken%5D=eaaaedb3369596931c7e45753d57908fbe14b97a7fefe7f963273cd3483f8d6f&secure%5Burl%5D=https%3A%2F%2Fwww.ada.cx%2Fplatform%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=book_demo) ### [Talkdesk](https://www.g2.com/products/talkdesk/reviews) Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,475 #### How Do G2 Users Rate Talkdesk? - **Real-Time:** 10.0/10 (Category avg: 8.7/10) - **Self-Improving:** 10.0/10 (Category avg: 8.4/10) - **Quality:** 10.0/10 (Category avg: 9.1/10) - **Ease of Use:** 9.1/10 (Category avg: 9.1/10) #### Who Is the Company Behind Talkdesk? - **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk) - **Company Website:** www.talkdesk.com - **Year Founded:** 2011 - **HQ Location:** Palo Alto, CA - **Twitter:** @talkdesk 6,959 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website) 1,396 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Supervisor, Customer Service Representative - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 60% Medium, 20% Large #### What Do G2 Reviewers Say About Talkdesk? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity. - Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations. - Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions. - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams. - Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency. ##### Cons - Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations. - Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts. - Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management. - Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems. - Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts. #### What Are Recent G2 Reviews of Talkdesk? **["Copilot Makes Customer Context Clearer and Boosts Performance"](https://www.g2.com/survey_responses/talkdesk-review-13188022)** **Rating:** 4.0/5.0 stars _— Jacqueline T._ [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13188022) **["Omnichannel Support, Data Driven AI, Full of Capabilities"](https://www.g2.com/survey_responses/talkdesk-review-11334066)** **Rating:** 4.0/5.0 stars _— Tyra S._ [Read full review](https://www.g2.com/survey_responses/talkdesk-review-11334066) #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### [Crowdin](https://www.g2.com/fr/products/crowdin/reviews) Crowdin est un logiciel de localisation de pointe alimenté par l'IA pour les équipes. Connectez plus de 700 outils pour traduire votre contenu. Créez et gérez tout votre contenu multilingue en un seul endroit. Localisez vos applications, logiciels, sites web, jeux, documentations d'aide et designs pour offrir une expérience native à vos clients dans le monde entier. Accélérez la localisation et automatisez les mises à jour de contenu avec nos fonctionnalités principales : ✓ Plus de 700 applications, y compris des intégrations avec des outils où votre contenu réside comme git, marketing, support et autres outils ✓ Intégration native de l'IA : fournisseurs pris en charge : OpenAI, Google Gemini, Microsoft Azure AI, Anthropic, Mistral AI, xAI, DeepSeek, IBM Watsonx ✓ Obtenez des traductions des services linguistiques de Crowdin, choisissez une agence sur le marché ou apportez votre propre équipe de traduction ✓ Intégrations de contenu avec votre dépôt sur GitHub/GitLab/Bitbucket/Azure Repos ✓ Intégrations avec Google Play, Android Studio, VS Code et d'autres systèmes ✓ SDK iOS et Android (livraison de contenu over-the-air, aperçu en temps réel et captures d'écran) ✓ Plugins Figma, Adobe XD et Sketch ✓ Intégrations avec des outils de marketing : Mailchimp, Contentful, SendGrid, Hubspot, Dropbox, et plus ✓ API, CLI, webhooks ✓ Mémoire de traduction ✓ Captures d'écran ✓ Éditeur visuel en contexte ✓ Traductions automatiques ✓ Contrôles d'assurance qualité ✓ Rapports ✓ Marché avec des applications qui s'intègrent à d'autres outils ou étendent la fonctionnalité de Crowdin ✓ Tâches, et plus encore. Les outils puissants de Crowdin, y compris le Récolteur de Contexte IA, la Mémoire de Traduction, l'Éditeur Visuel en Contexte et les contrôles d'Assurance Qualité, garantissent des traductions de haute qualité. Pour les besoins des entreprises, Crowdin pour Entreprise offre des capacités avancées adaptées aux grandes organisations. La sécurité est primordiale chez Crowdin. Les comptes sont sécurisés par des bases de données cryptées hébergées par AWS, et la plateforme est certifiée ISO/IEC 27001 avec des fonctionnalités telles que l'authentification à deux facteurs (2FA), les listes d'autorisation IP, le contrôle d'accès granulaire, les permissions basées sur les rôles et l'intégration SSO. Pour plus d'informations, visitez crowdin.com Pour les entreprises, essayez notre nouveau produit – Crowdin pour Entreprise : https://crowdin.com/enterprise **Average Rating:** 4.4/5.0 **Total Reviews:** 707 #### How Do G2 Users Rate Crowdin? - **En temps réel:** 8.0/10 (Category avg: 8.7/10) - **Auto-amélioration:** 7.8/10 (Category avg: 8.4/10) - **Qualité:** 8.2/10 (Category avg: 9.1/10) - **Facilité d’utilisation:** 8.3/10 (Category avg: 9.1/10) #### Who Is the Company Behind Crowdin? - **Vendeur:** [Crowdin](https://www.g2.com/fr/sellers/crowdin) - **Site Web de l'entreprise:** crowdin.com - **Année de fondation:** 2008 - **Emplacement du siège social:** Tallinn - **Twitter:** @crowdin 2,679 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=02fd62be4b406af3a806b94b8ec08f83635d3a115f421742e095f1f007e0db9e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F966966%2F&secure%5Burl_type%5D=linkedin_company_website) 128 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** Ingénieur logiciel, PDG - **Top Industries:** Logiciels informatiques, Jeux informatiques - **Company Size:** 56% Small, 32% Medium #### What Do G2 Reviewers Say About Crowdin? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs apprécient la **facilité d'utilisation** de Crowdin, qui simplifie la gestion des traductions et améliore la productivité. - Les utilisateurs apprécient l' **interface intuitive et l'automatisation** de Crowdin, ce qui améliore la qualité de la traduction et accélère la localisation. - Les utilisateurs apprécient la **collaboration fluide** de Crowdin, améliorant le flux de travail et l'efficacité dans la gestion des traductions entre les équipes. - Les utilisateurs apprécient les **intégrations faciles** de Crowdin, améliorant la collaboration et simplifiant la gestion de contenu multilingue sans effort. - Les utilisateurs apprécient les **intégrations étendues** offertes par Crowdin, qui améliorent l'automatisation et rationalisent les flux de travail des projets multilingues. ##### Cons - Les utilisateurs trouvent des **problèmes d'utilisabilité** dans Crowdin, citant la confusion autour des niveaux, de la gestion de projet et d'un tableau de bord compliqué. - Les utilisateurs rencontrent des **problèmes de traduction** avec Crowdin, trouvant l'interface et les processus d'intégration frustrants et complexes. - Les utilisateurs ont du mal avec une **navigation difficile** dans Crowdin, la trouvant encombrante et peu intuitive pour une utilisation efficace. - Les utilisateurs rencontrent de multiples **problèmes d'intégration** avec Crowdin, notamment en raison de la complexité de la configuration et des défis liés aux implémentations de l'IA. - Les utilisateurs trouvent l'interface de Crowdin **peu utilisable** , luttant avec son design non intuitif et sa fonctionnalité compliquée. #### What Are Recent G2 Reviews of Crowdin? **["Localisation sans effort avec Crowdin"](https://www.g2.com/fr/survey_responses/crowdin-review-12952062)** **Rating:** 5.0/5.0 stars _— Arnela J._ [Read full review](https://www.g2.com/fr/survey_responses/crowdin-review-12952062) **["La mémoire de traduction et la recherche de termes facilitent la cohérence."](https://www.g2.com/fr/survey_responses/crowdin-review-12868378)** **Rating:** 5.0/5.0 stars _— Jephte B._ [Read full review](https://www.g2.com/fr/survey_responses/crowdin-review-12868378) #### What Are G2 Users Discussing About Crowdin? - [Who owns Crowdin?](https://www.g2.com/fr/discussions/who-owns-crowdin) - 1 comment - [À quoi sert Crowdin ?](https://www.g2.com/fr/discussions/what-is-crowdin-used-for) - 1 comment ### [BoldDesk](https://www.g2.com/products/bolddesk/reviews) BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel support with cutting-edge AI features like AI Copilot and AI Agents. AI Agents provide 24/7 assistance with fast, accurate, and human-like responses, ensuring customers always get the right support, anytime. It integrates seamlessly with over 40 popular tools, supports 35+ languages, and scales effortlessly from startups to large enterprises, making it the ideal choice for modern, AI-driven customer support. **Average Rating:** 4.5/5.0 **Total Reviews:** 143 #### How Do G2 Users Rate BoldDesk? - **Ease of Use:** 8.9/10 (Category avg: 9.1/10) #### Who Is the Company Behind BoldDesk? - **Seller:** [Syncfusion](https://www.g2.com/sellers/syncfusion) - **Company Website:** www.syncfusion.com - **Year Founded:** 2001 - **HQ Location:** Morrisville, North Carolina - **Twitter:** @Syncfusion 11,907 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=819bbd3d7046da28d101a1e5cf5794e766a9f74c4edf4d097116f83e77cc93b3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F123064%2F&secure%5Burl_type%5D=linkedin_company_website) 2,658 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, Software Developer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 46% Small, 36% Medium #### What Do G2 Reviewers Say About BoldDesk? _AI-generated summary from verified user reviews_ ##### Pros - Users find BoldDesk to be very **intuitive and easy to use** , enhancing collaboration across departments effectively. - Users value the **ease of use** of BoldDesk, praising its clean interface and effective collaboration features. - Users commend the **fast and helpful customer support** of BoldDesk, enhancing their overall experience significantly. - Users highlight the **easy setup** of BoldDesk, making it simple to integrate and start using effectively. - Users value the **intuitive interface and usability** of BoldDesk, finding it easy and reliable to navigate. ##### Cons - Users find the **lack of essential features** in BoldDesk, such as RMM and effective AI capabilities, limiting their experience. - Users find the **learning curve challenging** , feeling overwhelmed and requiring tech skills for deeper customization and integration. - Users desire more **customization options** in BoldDesk, particularly for email templates and notifications flexibility. - Users find the **customer portal difficult to operate** , making it overwhelming and frustrating at times. - Users face **ticketing issues** , such as poor layout and lack of user activity logs, affecting overall usability. #### What Are Recent G2 Reviews of BoldDesk? **["BoldDesk: User-Friendly Ticketing with Seamless Integrations and Tremendous Support"](https://www.g2.com/survey_responses/bolddesk-review-12803790)** **Rating:** 5.0/5.0 stars _— Adithya K._ [Read full review](https://www.g2.com/survey_responses/bolddesk-review-12803790) **["BoldDesk: Essential Tool with Room for Interface Improvement"](https://www.g2.com/survey_responses/bolddesk-review-13088897)** **Rating:** 5.0/5.0 stars _— Vishal N._ [Read full review](https://www.g2.com/survey_responses/bolddesk-review-13088897) ### [Robylon AI](https://www.g2.com/products/robylon-ai-robylon-ai/reviews) Robylon is your complete customer support automation platform. Our advanced AI agent resolves up to 90% of customer queries across chat, email, and voice using proprietary intelligent workflows, while our in-house human support specialists handle the remaining 10% to deliver a personalized, human touch. The best part is that you do not have to wait months to get started. With 24-hour onboarding, Robylon is ready to run your entire support system with no downtime and no disruption. Our platform is also designed to seamlessly integrate with your existing helpdesk, CRM, or customer service software to ensure smooth adoption. With Robylon, you get instant query resolution, AI-powered voice support, faster response times, and higher customer satisfaction all in one scalable platform. Robylon’s Key Value Proposition 1. AI + Human synergy: Automates up to 90% of customer and sales queries, with human agents managing complex cases. 2. Advanced Voice AI platform: Handles inbound and outbound calls for both support and sales. 3. Omnichannel engagement: Seamlessly supports Voice, Tickets/Emails, and Chat/Social (WhatsApp, Instagram, and more). 4. Proven efficiency gains: Up to 90% reduction in Average Handling Time (AHT) and 30% lower costs. 5. Easy to start and scale: Free plan available, with support for 40+ languages worldwide. **Average Rating:** 5.0/5.0 **Total Reviews:** 42 #### How Do G2 Users Rate Robylon AI? - **Ease of Use:** 9.8/10 (Category avg: 9.1/10) #### Who Is the Company Behind Robylon AI? - **Seller:** [Robylon AI](https://www.g2.com/sellers/robylon-ai) - **Year Founded:** 2024 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=386c0ae643d80ed9e725697373820585b08c0ad901a7ffeb00b215931b798059&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Frobylonai&secure%5Burl_type%5D=linkedin_company_website) 23 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software - **Company Size:** 83% Small, 7% Medium #### What Do G2 Reviewers Say About Robylon AI? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **efficiency of Robylon AI's voice agent** , significantly improving outreach and lead generation while saving time and resources. - Users value the **24/7 automation** of Robylon AI, enhancing support efficiency and customer satisfaction significantly. - Users commend Robylon AI for its **remarkable efficiency** , drastically reducing outreach time and optimizing resource utilization. - Users commend Robylon AI for its **exceptional customer satisfaction** , streamlining support and efficiently managing attendee requests. - Users appreciate the **ease of use** of Robylon AI, enabling efficient management of attendees and requests seamlessly. ##### Cons - Users find the **learning curve steep** due to manual processes and limitations on the free plan's capabilities. - Users note the **limited AI capabilities** of Robylon, with restrictions on analytics, ticket volume, and automation features. - Users find the **accent recognition inaccuracies** amusing but manageable, especially between American and British pronunciations. - Users report a **persistent hallucination issue** in 5-10% of cases, though accuracy has improved recently. - Users find the **manual process for consuming older tickets and chats** cumbersome and time-consuming for training the model. #### What Are Recent G2 Reviews of Robylon AI? **["Best AI voice agent to get your job done within minutes"](https://www.g2.com/survey_responses/robylon-ai-review-11585963)** **Rating:** 5.0/5.0 stars _— Charles P._ [Read full review](https://www.g2.com/survey_responses/robylon-ai-review-11585963) **["AI-led customer support service that actually works"](https://www.g2.com/survey_responses/robylon-ai-review-10349046)** **Rating:** 5.0/5.0 stars _— Nikita N._ [Read full review](https://www.g2.com/survey_responses/robylon-ai-review-10349046) ### [Unbabel](https://www.g2.com/fr/products/unbabel/reviews) Unbabel élimine les barrières linguistiques afin que les entreprises puissent prospérer à travers les cultures et les géographies. La plateforme d'opérations linguistiques de l'entreprise combine une intelligence artificielle avancée avec des humains dans la boucle, pour des traductions rapides, efficaces et de haute qualité qui s'améliorent avec le temps. Unbabel aide les entreprises à se développer sur de nouveaux marchés mondiaux et à renforcer la confiance des clients en créant des expériences client multilingues plus cohérentes et de haute qualité dans le marketing et le service client. Unbabel s'intègre facilement aux CRM et plateformes de chat les plus populaires pour fournir des traductions de manière transparente dans les flux de travail existants à travers les canaux de support numérique comme le chat, l'email ou les FAQ. Tout cela est géré via le Portail, où les clients peuvent contrôler les flux de traduction, surveiller des indicateurs clés comme la vitesse ou la qualité, et effectuer d'autres tâches pour opérationnaliser l'utilisation de différentes langues dans leur entreprise. Basée à San Francisco, Californie, Unbabel travaille avec les principales équipes de support client de marques telles que Facebook, Microsoft, Booking.com et Uber, pour communiquer sans effort avec les clients du monde entier, quelle que soit la langue qu'ils parlent. Notre plateforme d'opérations linguistiques comprend : - Traduction automatique augmentée - Portail - Canal - Intégrations - Éditeurs **Average Rating:** 4.6/5.0 **Total Reviews:** 195 #### How Do G2 Users Rate Unbabel? - **En temps réel:** 8.9/10 (Category avg: 8.7/10) - **Auto-amélioration:** 8.5/10 (Category avg: 8.4/10) - **Qualité:** 8.8/10 (Category avg: 9.1/10) - **Facilité d’utilisation:** 9.2/10 (Category avg: 9.1/10) #### Who Is the Company Behind Unbabel? - **Vendeur:** [Unbabel](https://www.g2.com/fr/sellers/unbabel) - **Site Web de l'entreprise:** www.unbabel.com - **Année de fondation:** 2013 - **Emplacement du siège social:** San Francisco, California - **Twitter:** @Unbabel 3,715 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=069b7840a4a1b9a782f8f8c05b8e974c19a8a80815e203312738ee48df0aed19&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3327165%2F&secure%5Burl_type%5D=linkedin_company_website) 675 employés sur LinkedIn® #### Who Uses This Product? - **Top Industries:** Services aux consommateurs, Loisirs, voyages et tourisme - **Company Size:** 47% Medium, 32% Large #### What Do G2 Reviewers Say About Unbabel? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs apprécient les **traductions de haute qualité et efficaces** d'Unbabel, valorisant son intégration transparente et son support. - Les utilisateurs apprécient le **soutien multilingue exceptionnel** d'Unbabel, permettant une communication mondiale fluide et une intégration de traduction efficace. - Les utilisateurs trouvent **la facilité d'utilisation d'Unbabel** exceptionnelle, avec une intégration transparente et un support rapide qui améliorent l'efficacité de leur flux de travail. - Les utilisateurs apprécient la **rapidité et l'efficacité** d'Unbabel, réduisant considérablement le temps de traduction et améliorant le flux de travail. - Les utilisateurs apprécient l' **efficacité** d'Unbabel, appréciant le processus de traduction rapide et de haute qualité sans besoin d'effort manuel. ##### Cons - Les utilisateurs trouvent Unbabel **cher** , surtout pour les petites entreprises, ce qui peut limiter l'accessibilité pour certains utilisateurs potentiels. - Les utilisateurs rencontrent souvent des **problèmes de traduction** nécessitant des ajustements, avec des temps de réponse imprévisibles affectant la satisfaction globale. - Les utilisateurs rencontrent des **problèmes d'utilisabilité** avec des délais de réponse lents et des taux de réponse imprévisibles, ce qui impacte l'expérience globale. - Les utilisateurs trouvent que le **coût élevé de l'abonnement** à Unbabel est une préoccupation pour les petites entreprises cherchant des options abordables. - Les utilisateurs trouvent que la **performance lente** d'Unbabel nécessite une aide humaine, impactant l'efficacité et la vitesse de communication en temps réel. #### What Are Recent G2 Reviews of Unbabel? **["Pourquoi Unbabel Fonctionne"](https://www.g2.com/fr/survey_responses/unbabel-review-5272029)** **Rating:** 4.5/5.0 stars _— Rogério C._ [Read full review](https://www.g2.com/fr/survey_responses/unbabel-review-5272029) **["Unbabel : Efficace et Fiable"](https://www.g2.com/fr/survey_responses/unbabel-review-10755580)** **Rating:** 4.0/5.0 stars _— Utilisateur vérifié à Commerce et développement international_ [Read full review](https://www.g2.com/fr/survey_responses/unbabel-review-10755580) #### What Are G2 Users Discussing About Unbabel? - [À quoi sert Unbabel ?](https://www.g2.com/fr/discussions/what-is-unbabel-used-for) ### [Language Weaver](https://www.g2.com/products/rws-language-weaver/reviews) Language Weaver is the world's most powerful, comprehensive, and adaptable enterprise AI translation platform. Language Weaver helps global enterprises, governments, law firms, and financial institutions to solve multilingual data and content challenges securely and at scale across the global organization. At its heart is Language Weaver Pro, our most advanced solution- a next-generation, LLM-based model built in partnership with Cohere that outperformed leading AI tools in 31 of 32 languages. Language Weaver is the only complete solution, blending the best of innovative AI technologies with human expertise to take you the last mile in machine translation to translate more content accurately and in less time. **Average Rating:** 4.4/5.0 **Total Reviews:** 29 #### How Do G2 Users Rate Language Weaver? - **Real-Time:** 9.2/10 (Category avg: 8.7/10) - **Self-Improving:** 8.9/10 (Category avg: 8.4/10) - **Quality:** 7.5/10 (Category avg: 9.1/10) - **Ease of Use:** 9.1/10 (Category avg: 9.1/10) #### Who Is the Company Behind Language Weaver? - **Seller:** [RWS](https://www.g2.com/sellers/rws-feb37b7a-b3be-4ac2-8036-086a1d54de9f) - **Company Website:** rws.com - **Year Founded:** 1958 - **HQ Location:** Maidenhead - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=affb43e1ad29f98ea5e3e8d5686c00e32f20d623f55bf020c93d4da1ced106f1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frws-group&secure%5Burl_type%5D=linkedin_company_website) 13,831 employees on LinkedIn® - **Ownership:** RWS HOLDINGS PLC #### Who Uses This Product? - **Top Industries:** Translation and Localization - **Company Size:** 68% Small, 26% Large #### What Are Recent G2 Reviews of Language Weaver? **["Auto-Adaptive and Fast-Learning"](https://www.g2.com/survey_responses/language-weaver-review-13177807)** **Rating:** 5.0/5.0 stars _— Verified User in Translation and Localization_ [Read full review](https://www.g2.com/survey_responses/language-weaver-review-13177807) **["Awesome software, works well in all of my translation needs."](https://www.g2.com/survey_responses/language-weaver-review-9428113)** **Rating:** 5.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/language-weaver-review-9428113) #### What Are G2 Users Discussing About Language Weaver? - [What is SDL Machine Translation used for?](https://www.g2.com/discussions/what-is-sdl-machine-translation-used-for) ### [Lokalise](https://www.g2.com/fr/products/lokalise/reviews) Lokalise est votre partenaire stratégique de localisation pour offrir des expériences numériques de haute qualité et au son natif — pour vos utilisateurs mondiaux — de manière intuitive et précise. Plébiscité par plus de 3 000 entreprises dans le monde, Lokalise aide les équipes produit, ingénierie, design, marketing et contenu à travailler plus intelligemment, pas plus durement, à chaque étape de la localisation. Avec plus de 60 intégrations prêtes à l'emploi, y compris GitHub, Figma, Jira, Contentful, Adobe et plusieurs CMS leaders, Lokalise s'intègre parfaitement dans vos flux de travail existants. Son architecture ouverte et sa tarification transparente vous permettent de vous développer selon vos conditions sans verrouillage fournisseur ni surprises. Au cœur se trouve notre moteur d'orchestration avancé alimenté par l'IA, combinant traduction, évaluation et automatisation pour offrir des résultats de haute qualité au niveau humain à une vitesse 10 fois supérieure. Il analyse les paires de langues et le contexte, puis dirige le contenu à travers plusieurs LLM pour le meilleur résultat possible. Avec les modèles personnalisés, plus de 90 % des traductions sont prêtes à être publiées instantanément – réduisant le temps de révision et les coûts jusqu'à 80 % par rapport aux flux de travail traditionnels. Le scoring de traduction garantit que chaque contenu répond à vos normes de marque et de qualité. Il signale le contenu critique, améliore la cohérence et réduit le besoin de révision manuelle. Avec Lokalise, la localisation continue devient une partie naturelle de votre façon de construire et de livrer. Vos équipes restent alignées, votre marque reste cohérente et votre produit semble natif sur chaque marché. De votre premier marché à vos 20 prochains, Lokalise est la plateforme et le partenaire conçus pour grandir avec vous – offrant la technologie, le support et l'expertise dont vous avez besoin pour vous mondialiser en toute confiance. **Average Rating:** 4.7/5.0 **Total Reviews:** 756 #### How Do G2 Users Rate Lokalise? - **En temps réel:** 8.9/10 (Category avg: 8.7/10) - **Auto-amélioration:** 7.7/10 (Category avg: 8.4/10) - **Qualité:** 8.5/10 (Category avg: 9.1/10) - **Facilité d’utilisation:** 8.9/10 (Category avg: 9.1/10) #### Who Is the Company Behind Lokalise? - **Vendeur:** [Lokalise, Inc.](https://www.g2.com/fr/sellers/lokalise-inc) - **Site Web de l'entreprise:** lokalise.com - **Année de fondation:** 2017 - **Emplacement du siège social:** Dover, DE - **Twitter:** @lokalise 2,050 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1561e8cd8cfe17cd6d38c65dae99c0edb624624a85ea02ba14f44a9e26c77e4c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10917347%2F&secure%5Burl_type%5D=linkedin_company_website) 242 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** Chef de produit, Responsable de la localisation - **Top Industries:** Logiciels informatiques, Technologie de l'information et services - **Company Size:** 45% Medium, 39% Small #### What Do G2 Reviewers Say About Lokalise? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs apprécient la **facilité d'utilisation** de Lokalise, profitant de son interface intuitive et de ses flux de travail simplifiés pour la localisation. - Les utilisateurs louent le **support client réactif et utile** de Lokalise, assurant une expérience fluide et efficace. - Les utilisateurs apprécient les **intégrations** de Lokalise, améliorant l'efficacité en centralisant les activités de traduction et en rationalisant la gestion de projet. - Les utilisateurs trouvent le **support client incroyablement utile** , louant constamment leur réactivité et leur efficacité à résoudre les problèmes. - Les utilisateurs apprécient la **gestion centralisée des traductions** de Lokalise, ce qui améliore l'organisation et l'efficacité dans leurs projets. ##### Cons - Les utilisateurs trouvent des **problèmes d'utilisabilité** avec Lokalise, y compris des processus fastidieux, des fonctionnalités restreintes et des difficultés dans la gestion des clés. - Les utilisateurs signalent des **problèmes d'intégration** , notamment avec des exportations limitées et la fonctionnalité du plugin Figma affectant l'utilisabilité globale. - Les utilisateurs rencontrent des **problèmes de traduction** tels que des erreurs de mémoire, un manque de traduction automatique et des capacités de rapport insuffisantes. - Les utilisateurs rencontrent des **limitations d'exportation** avec Lokalise, ce qui complique la gestion des tâches et des tickets pendant les projets en cours. - Les utilisateurs notent plusieurs **fonctionnalités manquantes** dans Lokalise, y compris une personnalisation limitée, une intégration médiocre et un support hors ligne insuffisant. #### What Are Recent G2 Reviews of Lokalise? **["Lisse, facile à utiliser, idéal pour évoluer et s'adapter"](https://www.g2.com/fr/survey_responses/lokalise-review-8017957)** **Rating:** 5.0/5.0 stars _— Cristina S._ [Read full review](https://www.g2.com/fr/survey_responses/lokalise-review-8017957) **["Traduction intuitive alimentée par l'IA, fortement recommandée"](https://www.g2.com/fr/survey_responses/lokalise-review-9032877)** **Rating:** 5.0/5.0 stars _— Roberto C._ [Read full review](https://www.g2.com/fr/survey_responses/lokalise-review-9032877) #### What Are G2 Users Discussing About Lokalise? - [What is Lokalise used for?](https://www.g2.com/fr/discussions/what-is-lokalise-used-for) - 1 comment ### [TextUnited](https://www.g2.com/products/textunited/reviews) TextUnited is an enterprise platform for multilingual complex content operations. Built for specialized, engineering-driven, industrial, and regulated environments, TextUnited helps organizations govern how multilingual content is created, translated, reviewed, and maintained across languages, teams, and systems. Instead of treating translation as a standalone project, TextUnited turns it into a controlled operational process. Organizations can manage terminology, translation memory, quality assurance, review workflows, AI usage, and language data from a single system while preserving structure and formatting across complex content types. The platform is designed for technical documentation, compliance content, training materials, engineering specifications, product information, and other business-critical content where accuracy, consistency, and auditability matter as much as speed. TextUnited combines AI-powered translation, human review, terminology governance, workflow automation, API-first approach, and reusable language assets to help teams scale multilingual content without losing control over quality. Key capabilities include: • AI translation with human oversight and governance • Terminology management and translation memory • Quality assurance workflows and review processes • Support for complex file formats including XML, DITA, InDesign, SCORM, PDF, and JSON • Workflow automation and API-based architecture • Centralized language data and multilingual content operations • Enterprise-grade governance, auditability, and security controls TextUnited is best suited for organizations managing large volumes of complex, technical, or regulated content across multiple markets and languages. For complex content, translation requires more than an engine. It requires control, governance, and a system designed to scale. **Average Rating:** 4.3/5.0 **Total Reviews:** 55 #### How Do G2 Users Rate TextUnited? - **Real-Time:** 6.7/10 (Category avg: 8.7/10) - **Self-Improving:** 6.7/10 (Category avg: 8.4/10) - **Quality:** 8.3/10 (Category avg: 9.1/10) - **Ease of Use:** 8.3/10 (Category avg: 9.1/10) #### Who Is the Company Behind TextUnited? - **Seller:** [Text United](https://www.g2.com/sellers/text-united) - **Year Founded:** 2009 - **HQ Location:** Vienna, Austria - **Twitter:** @TextUnited 375 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=80f1b0351b0443a7c66695b6554d1e949f5bf2399ad358b89d50aacb07a985f6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5069495%2F&secure%5Burl_type%5D=linkedin_company_website) 18 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Translation and Localization, Computer Software - **Company Size:** 59% Small, 28% Large #### What Are Recent G2 Reviews of TextUnited? **["Very service oriented"](https://www.g2.com/survey_responses/textunited-review-5457351)** **Rating:** 5.0/5.0 stars _— Christoph P._ [Read full review](https://www.g2.com/survey_responses/textunited-review-5457351) **["A true gem in the world of translation."](https://www.g2.com/survey_responses/textunited-review-5207576)** **Rating:** 5.0/5.0 stars _— Alexander v._ [Read full review](https://www.g2.com/survey_responses/textunited-review-5207576) #### What Are G2 Users Discussing About TextUnited? - [What is TextUnited used for?](https://www.g2.com/discussions/what-is-textunited-used-for) ### [Language IO](https://www.g2.com/fr/products/language-io/reviews) Language IO garantit que tout agent de service client peut parler à tout client sur n'importe quel canal et dans n'importe quelle langue. Grâce à la puissance de l'IA, votre modèle de suivi du soleil prend désormais en charge toutes les langues sous le soleil, que ce soit par chat, voix ou e-mail. Notre modèle unique garantit que vous avez la meilleure traduction disponible en fonction de la paire de langues utilisée par l'agent et le client. De cette façon, vos conversations sont non seulement précises mais humaines. Nous cryptons toutes les informations personnelles afin que les données de vos clients soient toujours protégées et ne laissent aucune trace. Language IO s'intègre parfaitement avec Salesforce Service Cloud, Zendesk, ServiceNow et Oracle. Nous fournissons également une API. **Average Rating:** 4.4/5.0 **Total Reviews:** 80 #### How Do G2 Users Rate Language IO? - **En temps réel:** 8.8/10 (Category avg: 8.7/10) - **Auto-amélioration:** 8.1/10 (Category avg: 8.4/10) - **Qualité:** 8.5/10 (Category avg: 9.1/10) - **Facilité d’utilisation:** 8.8/10 (Category avg: 9.1/10) #### Who Is the Company Behind Language IO? - **Vendeur:** [Language IO](https://www.g2.com/fr/sellers/language-io) - **Site Web de l'entreprise:** languageio.com - **Année de fondation:** 2011 - **Emplacement du siège social:** Cheyenne, US - **Twitter:** @languageio 1,272 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=06d38b2cfd2003980802a86cac4e7bdb404718290febe1e3ed481ae6034af3e0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flanguageio%2F&secure%5Burl_type%5D=linkedin_company_website) 65 employés sur LinkedIn® #### Who Uses This Product? - **Top Industries:** Logiciels informatiques, Technologie de l'information et services - **Company Size:** 53% Medium, 26% Large #### What Do G2 Reviewers Say About Language IO? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs apprécient les **fonctionnalités de traduction en temps réel et de glossaire** , améliorant l'efficacité et l'intégration avec Salesforce. - Les utilisateurs adorent le **soutien multilingue** de Language IO, ce qui améliore l'efficacité dans la gestion des interactions avec les clients à l'échelle mondiale. - Les utilisateurs apprécient l' **efficacité de la traduction** de Language IO, notant sa réactivité rapide et son intégration facile avec Salesforce. - Les utilisateurs apprécient la **facilité d'utilisation** de Language IO, ce qui améliore les traductions rapides et les intégrations transparentes pour les agents de support. - Les utilisateurs apprécient la **réponse rapide et le soutien** de Language IO, améliorant ainsi leur expérience globale de service client. ##### Cons - Les utilisateurs rencontrent des **problèmes d'utilisabilité** avec Language IO en raison d'une interface utilisateur obsolète et de l'absence d'indicateurs de préparation à la traduction. - Les utilisateurs trouvent les **problèmes de facturation** difficiles en raison de la terminologie complexe et demandent des explications plus simples des tarifs. - Les utilisateurs trouvent Language IO **cher** car la tarification par paliers nécessite une utilisation intensive pour une valeur optimale, compliquant ainsi les tests initiaux. - Les utilisateurs trouvent que les **problèmes d'interface** entravent l'utilisabilité, notant un design obsolète et des difficultés avec les tests. - Les utilisateurs sont frustrés par le **manque d'indicateurs de livraison** dans les versions antérieures à 2.0, ce qui cause de la confusion lors des traductions. #### What Are Recent G2 Reviews of Language IO? **["Propriétaire du service Salesforce Service Cloud"](https://www.g2.com/fr/survey_responses/language-io-review-10456318)** **Rating:** 4.5/5.0 stars _— Utilisateur vérifié à Sécurité informatique et réseau_ [Read full review](https://www.g2.com/fr/survey_responses/language-io-review-10456318) **["Traductions flexibles et de haute qualité livrées avant l'échéance"](https://www.g2.com/fr/survey_responses/language-io-review-12486656)** **Rating:** 4.5/5.0 stars _— Adam S._ [Read full review](https://www.g2.com/fr/survey_responses/language-io-review-12486656) #### What Are G2 Users Discussing About Language IO? - [À quoi servent les outils de traduction conversationnelle de Language I/O ?](https://www.g2.com/fr/discussions/what-is-language-i-o-conversational-translation-tools-used-for) ### [Tiledesk](https://www.g2.com/products/tiledesk/reviews) To have fully satisfied customers is complex. Conversation’s actors (chatbots and humans) should handoff to each other many times during a chat to address customers needs. Tiledesk provides a solution orchestrating instant, asynchronous and multichannel communication among all stakeholders of a typical conversational architecture: chatbots, support operators, end users, colleagues, applications, etc. Tiledesk is an open source project, made with passion in Italy. **Average Rating:** 4.8/5.0 **Total Reviews:** 23 #### How Do G2 Users Rate Tiledesk? - **Real-Time:** 10.0/10 (Category avg: 8.7/10) - **Self-Improving:** 10.0/10 (Category avg: 8.4/10) - **Quality:** 10.0/10 (Category avg: 9.1/10) - **Ease of Use:** 9.5/10 (Category avg: 9.1/10) #### Who Is the Company Behind Tiledesk? - **Seller:** [Tiledesk S.r.l.](https://www.g2.com/sellers/tiledesk-s-r-l) - **Year Founded:** 2020 - **HQ Location:** Milan, Lombardy - **Twitter:** @tiledesk 117 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=697acbfd439cd4056930dd1ad3122d58cb71ed548c31f35406802d0fd66f9a7d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftiledesk%2F&secure%5Burl_type%5D=linkedin_company_website) 14 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 74% Small, 22% Medium #### What Do G2 Reviewers Say About Tiledesk? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **responsive customer support** of Tiledesk, providing quick solutions and addressing feature requests effectively. - Users value the **AI efficiency** of Tiledesk, which streamlines customer support and enhances user experience effortlessly. - Users value the **intuitive AI integration** of Tiledesk, enabling smart, conversational bots and tailored support solutions. - Users appreciate the **automation features** of Tiledesk, enabling efficient customer support and smarter bot interactions. - Users find Tiledesk's **ease of use** remarkable, making chatbot creation simple and efficient for all skill levels. ##### Cons - Users experience **usability issues** with Tiledesk, particularly in maintaining the open-source version and training bots efficiently. - Users find Tiledesk lacking in **integration options** , wishing for support for more apps like Line and advanced ticketing. - Users desire **more app integrations** with Tiledesk, seeking support for additional social media and ticketing systems. - Users find Tiledesk's **limited integration options** restrict its functionality and connectivity with other essential apps. - Users desire a **bulk URL upload feature** for Tiledesk to simplify bot training processes significantly. #### What Are Recent G2 Reviews of Tiledesk? **["Easy to implement and reliable AI chatbot"](https://www.g2.com/survey_responses/tiledesk-review-10601240)** **Rating:** 5.0/5.0 stars _— Azra H._ [Read full review](https://www.g2.com/survey_responses/tiledesk-review-10601240) **["Intuitive Chatbot with Multilingual Capability"](https://www.g2.com/survey_responses/tiledesk-review-12240983)** **Rating:** 5.0/5.0 stars _— Ben Warke W._ [Read full review](https://www.g2.com/survey_responses/tiledesk-review-12240983) ### [Molin AI](https://www.g2.com/products/molin-ai/reviews) Molin is a ChatGPT-powered AI Agent that helps customers buy faster while reducing your customer support workload. Molin AI takes customer support for online stores and general websites to a whole new level. It's an advanced chatbot made for e-commerce shops that understands what your customers want, suggests the right products, and handles routine tasks automatically. This means more sales and less time spent on support. Works perfectly with popular platforms like Shopify, WooCommerce, Wix, Shoper, UNAS, Shoprenter, and others. Molin AI keeps your product list updated in real time and responds immediately in 92 different languages. Why Pick Molin AI? - Sell More: Increase your sales by recommending relevant products during chats. - Instant Answers: Give customers immediate and accurate replies, across many languages. - AI Actions: Track and update orders, initiate refunds, and do other tasks automatically. - Integrations: Chat with customers directly on your website and through Facebook Messenger. - Accurate Responses: Automatically answer up to 80% of customer questions. What Does Molin AI’s Knowledge Base Include? Molin uses various data sources to give the most accurate answers: - Product Catalog: Shows details such as product names, prices, descriptions, stock status, and images. - Website Data: Pulls information directly from your website to respond to customer questions. - Merchant Documents: Lets businesses upload PDFs with important guides and policy documents. - FAQs: Shops can add custom question and answer pairs to help your visitors quickly. - Customer Data & Order History: With Molin connected to your ecommerce system, it can easily access past orders, customer preferences, and important information to give hyper-personalized support. - Real-Time Order Tracking: Using API integration to instantly fetch order updates without extra coding, so your customers can quickly check their order status anytime. How Molin AI Makes Your Life Easier? - Understands & Answers Quickly: Uses ChatGPT to deliver clear, natural replies. - Suggests Products: Helps customers quickly discover and buy exactly what they're looking for. - Order Tracking: Provides instant order status updates, reducing your support workload. Already trusted by more than 1,000 stores and supported by investors, Molin AI is the ideal AI tool for e-commerce companies who want to automate their support and increase sales. **Average Rating:** 4.6/5.0 **Total Reviews:** 16 #### How Do G2 Users Rate Molin AI? - **Ease of Use:** 9.5/10 (Category avg: 9.1/10) #### Who Is the Company Behind Molin AI? - **Seller:** [Molin AI](https://www.g2.com/sellers/molin-ai) - **Year Founded:** 2023 - **HQ Location:** London, England - **Twitter:** @molin\_ai 67 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=33afa6f48d5d902d77364036242d2dee7de54aef3d85c9c6fcce40de72e0ecd4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmolin-ai%2F&secure%5Burl_type%5D=linkedin_company_website) 9 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 76% Small, 18% Medium #### What Do G2 Reviewers Say About Molin AI? _AI-generated summary from verified user reviews_ ##### Pros - Users love Molin AI for its **versatile content creation** capabilities, saving time and boosting productivity across platforms. - Users appreciate the **efficiency** of Molin AI, enabling rapid content creation and quality results across various applications. - Users praise the **easy-to-use interface and exceptional versatility** of Molin AI for various writing tasks. - Users find Molin AI **exceptionally user-friendly** , facilitating effortless content generation and saving valuable time. - Users appreciate the **time-saving capabilities** of Molin AI, allowing them to focus on other important tasks effortlessly. ##### Cons - Users report **usability issues** with Molin AI's interface, noting it lacks attractiveness and requires more engaging features. - Users experience **limitations in contextual understanding** with Molin AI, leading to occasional inaccuracies in responses. - Users find the **high cost** of Molin AI equipment to be a major barrier for subscription plans. - Users experience occasional **inaccuracies** due to Molin AI's limitations in understanding context, affecting response quality. - Users are disappointed with the **limited features** of Molin AI, seeking more engaging and attractive options. #### What Are Recent G2 Reviews of Molin AI? **["Molin AI: Simplifying text generation"](https://www.g2.com/survey_responses/molin-ai-review-8228392)** **Rating:** 5.0/5.0 stars _— Angel D._ [Read full review](https://www.g2.com/survey_responses/molin-ai-review-8228392) **["AI-Native Features, Smart Ninja Sidekick at a Great Price"](https://www.g2.com/survey_responses/molin-ai-review-13067651)** **Rating:** 5.0/5.0 stars _— Verified User in Retail_ [Read full review](https://www.g2.com/survey_responses/molin-ai-review-13067651) Spotlight Categories [Help Desk Software](https://www.g2.com/categories/help-desk) [Project Management Software](https://www.g2.com/categories/project-management) [Anti Money Laundering Software](https://www.g2.com/categories/anti-money-laundering) [Contract Lifecycle Management (CLM) Software](https://www.g2.com/categories/contract-lifecycle-management-clm) [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) Similar Categories - [Help Desk](/categories/help-desk) - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) [Browse Multilingual Customer Support Themes](/categories/multilingual-customer-support/themes)