--- title: Textmagic Reviews meta_title: 'Textmagic Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 128 reviews by the users' company size, role or industry to find out how Textmagic works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 128 scale: '5' date_modified: '2026-08-07' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Textmagic Reviews **Vendor:** TextMagic **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.4/5.0 **Total Reviews:** 128 ## About Textmagic Textmagic is a business messaging platform used by 20,000+ companies to send SMS and email campaigns, automate communication workflows, and manage two-way conversations with customers and staff. It is built for operational communication (appointment reminders, delivery updates, shift alerts, payment reminders, and lead follow-up) as well as permission-based broadcasts sent to opted-in contacts. Whether you're coordinating staff, following up with customers, or sending time-sensitive alerts, Textmagic gives your team a reliable way to do it. Up and running in minutes, no contracts required. Business SMS Send bulk SMS campaigns, alerts, and reminders to opted-in contacts. Manage dedicated local numbers, toll-free numbers, 10DLC numbers, and Sender IDs. MMS is supported in the US and Canada, and automatic STOP opt-out handling keeps every send compliant. Automation flows Create follow-ups, drip campaigns, and automated sequences that run across SMS and email. Triggers fire on dates, keywords, contact actions, and real-time behavior, so the right message goes out at the right moment without manual intervention. Shared team inbox Manage replies from SMS, live chat, WhatsApp, Facebook Messenger, and Instagram in one shared inbox. Conversations are grouped by recipient with full history, notes, and assignments. Email campaigns Send operational and promotional email campaigns globally with a drag-and-drop builder, delivery tracking, and open and click reporting. Compliance and security SOC 2 Type II certified and GDPR compliant. Includes consent tracking, opt-out handling, 10DLC registration support, and toll-free verification. Teams across healthcare, real estate, construction, and ecommerce use Textmagic to reduce no-shows, speed up response times, and keep communication running without adding headcount. See for yourself with a free trial. No credit card required, full feature access from day one. ## Textmagic Pros & Cons **What users like:** - Users value the **ease of use** of Textmagic, appreciating its simplicity and efficient implementation for messaging needs. (16 reviews) - Users appreciate the **efficiency and convenience** of Textmagic, praising its quick customer support and flexible pricing model. (7 reviews) - Users appreciate the **affordable pricing** of Textmagic, finding it convenient and budget-friendly for their practice. (6 reviews) - Users commend the **superb customer support** of Textmagic, enhancing their overall experience and productivity. (6 reviews) - Users highlight the **easy setup** of Textmagic, enjoying a seamless implementation process that enhances productivity. (6 reviews) - Users value the **simplicity and ease of use** of Textmagic, enhancing their overall experience and efficiency. (6 reviews) - Intuitive (4 reviews) - Users appreciate the **time-saving automation** of Textmagic, enhancing communication efficiency for their practices. (4 reviews) - Reliability (3 reviews) - Templates (3 reviews) **What users dislike:** - Users express concerns about **SMS issues** , including unexpected functionality changes and limitations in sending media. (4 reviews) - Users note the **lack of group messaging** and occasional issues with texts disappearing, impacting communication efficiency. (3 reviews) - Users find Textmagic to be **too expensive** , suggesting a need for more flexible pricing options for smaller businesses. (2 reviews) - Users experience **integration issues** with Textmagic, particularly with email systems and other external services. (2 reviews) - Users experience **sending issues** with Textmagic, facing challenges in sending images and unclear communication about text failures. (2 reviews) - SMS (2 reviews) - App Crashes (1 reviews) - Users experience **connection issues** with Textmagic, particularly with older devices and unresponsive links leading to unexpected charges. (1 reviews) - Contact Management (1 reviews) - Editing Issues (1 reviews) ## Textmagic Reviews ### 1. Easy and transparent to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Textmagic?** Ease of use, transparent and reliable to use. **What do you dislike about Textmagic?** New Australian regulations on text messaging made it less price competitive to Australian text automation services. **What problems is Textmagic solving and how is that benefiting you?** Reminding our audience on upcoming events and solving lack of attendance. ### 2. EXCELLENT SERVICE SRART TO FINISH **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2023 **What do you like best about Textmagic?** EXCLUDING DUPLICATE FROM FILES, AND PRESENNTATION OF TEXT **What do you dislike about Textmagic?** NOTHING IT IS A GREAT SERVICE KEEP UP THE GREAT SERVICE **What problems is Textmagic solving and how is that benefiting you?** BRINGNG IN INSTANT RESPONSE AND BROADCASTING ### 3. It is a great tool for businesses to text customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Christina D. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2022 **What do you like best about Textmagic?** I like that I can save templates to text customers faster and more efficiently. I can also use it to text applicants and employees. There is no limit to the number of templates and you can change them if needed. **What do you dislike about Textmagic?** I don't like that I don't get a notification if a text message wasn't successfully delivered. I would have to look at my history to see if it was delivered or not. **What problems is Textmagic solving and how is that benefiting you?** Textmagic recently offered monthly billing plans for companies to get a monthly plan instead of paying per text. This gives companies the ability to see which would be less costly for them. ### 4. Switched from TextMagic to Text-em-all **Rating:** 4.0/5.0 stars **Reviewed by:** Maria J. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Textmagic?** TextMagic is user friendly with so many different features **What do you dislike about Textmagic?** Customer Service is not what it should be. **What problems is Textmagic solving and how is that benefiting you?** TextMagic reaches more people than we could using email. ### 5. Good and honest service **Rating:** 4.5/5.0 stars **Reviewed by:** Michel M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Textmagic?** Easy-to-use and maintainable application that allows both high-load and occasional text messaging. As a small business, the fact that the credit stays valid and does not expire is a true plus ! **What do you dislike about Textmagic?** I see no reason to dislike the functionality. It does what I expect of it. **What problems is Textmagic solving and how is that benefiting you?** The application informs me when an exceptional event occurs. The less texts I get, the better :-) ### 6. Easy to use and affordable without monthly contracts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2023 **What do you like best about Textmagic?** Ease of use, no monthly contract, top up credit when you need to use it. **What do you dislike about Textmagic?** Haven't found anything yet to didlike... **What problems is Textmagic solving and how is that benefiting you?** Customer follow ups ### 7. TextMagic Steps In When Our Main Service Tapped Out **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew J. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Textmagic?** TextMagic was able to handle a broadcast message to a huge list of contacts. We could greet each individual by name, and reach them when they are most active on their mobile device. Easy setup of broadcast messages and great reporting during the campaign. **What do you dislike about Textmagic?** Very little. There was nothing missing from this product which is why we chose it. Our primary service capped groups at just 50 contacts, and you had to build those groups manually... **Recommendations to others considering Textmagic:** If you are frustrated by high costs, complex and cumbersome systems, or limited capabilities with your current text message broadcast service provider - research and consider TextMagic. They've been a huge asset to our entire team! **What problems is Textmagic solving and how is that benefiting you?** As a non-profit organization, we are trying to lower costs, and be as effective as possible with our messaging. Before our key fundraisers we send out a brief broadcast reminding people to donate. Our primary service capped groups at just 50 contacts, and you had to build those groups manually... With TextMagic we are able to import a large and dynamic list, greet them personally using their own name, and schedule broadcasts to stay in synch with other fundraising efforts. ### 8. Building your contact lists in the cloud with CloudFlare **Rating:** 5.0/5.0 stars **Reviewed by:** Isabelle C. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2022 **What do you like best about Textmagic?** TextMagic can be accessed from any mobile device via android or apple application and this makes it really easy for our outreach team on the field to fill in the contact details almost instantly. The pricing is fair for such an integral service. **What do you dislike about Textmagic?** The customer is charged the same for a delivered message as well as for undelivered ones. I believe that there should be a rebate for the latter, for the service to be truly profitable to the user. **Recommendations to others considering Textmagic:** TextMagic really helped us get better organized and build a database of +2000 phone numbers with our customers. I absolutely recommend it. **What problems is Textmagic solving and how is that benefiting you?** The issue we were having is each time a member of our team met with potential customers, we were having difficulties in having the contact details in a centralized place: sometimes a phone number would be misplaced, lost, or forgotten to be submitted. With TexTMagic, we ere able to set a new work culture and have all of our contacts input right away via the TextMagic dashboard. ### 9. Excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Clive H. | Senior Customer Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2022 **What do you like best about Textmagic?** I think the top feature is the simplicity. It is easy to set up customise. You can then just forget about it and it works. If you do need to come back and make a change there is no struggle to relearn how you did it before. But it also fast, effective, low cost and good customer service. (And if you're wondering how I know about good customer service, yes it means I had occasion to log a ticket but the issue was on our email servers, not with Text Magic, but I still got a quick and useful response) **What do you dislike about Textmagic?** I have to scratch pretty deep to find something here. I guess I get mildly annoyed by the monthly activity report that is emailed to me, since I don't really need it. **What problems is Textmagic solving and how is that benefiting you?** I use it to convert emails to SMS messages to my phone, so I don't miss important alerts when away from my desk. It has simple powerful filtering features that I don't find elsewhere that ensure it is _only_ those important alerts that get forwarded. ### 10. For communication and commercial operations optimization. **Rating:** 4.5/5.0 stars **Reviewed by:** Hady R. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Textmagic?** I like TextMagic is beneficial for: Text messages can be used to provide notifications, alerts, reminders and promotional messages. You can upload contact lists and send messages to customers, employees, stakeholders, and even members of the general public who are involved in promotional activities. Provides an SMS gateway API to interact with websites and incorporate text messaging capabilities into daily activities. Employees can connect via text messages using two-way chat messages. Emails can be converted to text messages and sent as SMS. You can manage contacts and send messages from your smartphone using the mobile app for iOS and Android devices. **What do you dislike about Textmagic?** TextMagic's customer service continues to be poor. Contact management could be simplified. A virtual number requires a monthly cost. **Recommendations to others considering Textmagic:** I recommend TextMagic for the following reasons: You can share your team's inboxes and contact lists; each member can schedule messages to be delivered at certain times while keeping track of delivery rates. Metrics such as volume of messages delivered and received, delivery rate, and response rate can be tracked. You can import Excel or CSV files, tag them with custom fields, and perform custom actions like sharing with subaccounts, hiding, and adding more profile information. **What problems is Textmagic solving and how is that benefiting you?** Increase the effectiveness of your SMS marketing efforts. You can manage your campaigns from anywhere. Simplifies the process of tracking and maintaining contacts. Automation of incoming SMS. Chats allow you to keep track of all open conversations, browse past messages, and follow up. Improve the customer experience and receive helpful feedback about your services in real-time. ### 11. Full featured product, very good service **Rating:** 4.5/5.0 stars **Reviewed by:** Glenn R. | CIO, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2021 **What do you like best about Textmagic?** I like that the interface is exactly the same whether using the service in a browser or the app. I also like the abilities to save contacts and to create "templates" that re-use fields from the contact record, and future scheduling of messages to send at a later date & time. **What do you dislike about Textmagic?** When you have a large number of account with local or toll free numbers associated with the accounts, the monthly spend can creep up. **Recommendations to others considering Textmagic:** This is a very full featured service with a consistent interface between platforms and integration with email. **What problems is Textmagic solving and how is that benefiting you?** First, they provide a platform that is much more functional that using a smart phone, so it's more efficient. This service also prevents the recipients from seeing the users personal cell number. With the addition of a dedicated number to the account, the recipients may also call the number they see and the call can be forwarded to a private number. We've found this provides better service to our customers. ### 12. Mixed review - expect more! **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** January 14, 2023 **What do you like best about Textmagic?** Ease of use UGi, PAY-as-You-Go, easy to import contacts **What do you dislike about Textmagic?** False positives--- claimed 100% delivery (charged me for it); poor customer service (filed right away), long delay in NOT resolving issue and refunding erroneous charges. **What problems is Textmagic solving and how is that benefiting you?** Easy bulk contact to member/subscriber base. When it works, it's actually pretty good. Aids in productivity. **Official Response from Alexa Lemzy:** > Thank you for sharing the review. We apologize that our agent responded to you only after a delay. In our support section, we tried our best to explain that in North America, the delivery status shows whether Textmagic has successfully sent the text to the carrier. If your texts were not delivered to the end-users, it means that they were blocked by the carrier’s spam filter. Traffic verification is a new industry-wide requirement. Message delivery cannot be guaranteed if you are not 10DLC-compliant or have not completed the toll-free verification. Please contact Textmagic support to confirm whether you can continue using our products for sending texts. ### 13. Simple and cost effective **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2022 **What do you like best about Textmagic?** It's simple and cost-effective. We needed a solution to convert alerts from our helpdesk from email to SMS messages to allow our engineers to get alerts on their mobile devices. After searching around for some time, someone recommended Text Magic After a short amount of time, we had our service set up, and all out-of-hours alerts were being sent via SMS to our field engineers ensuring we never missed a critical alert for a client. The pricing is fair, could always be cheaper, and after about two years of service, we have never had a complaint nor had to reach out to their support. As an IT company, this is precisely what we need. **What do you dislike about Textmagic?** Nothing so far. All services have been simple to set up and problem free. **What problems is Textmagic solving and how is that benefiting you?** Internal systems do not support SMS alerts to our engineers. Text Magic allows us to convert the email alerts to SMS, so engineers dont have to monitor their emails our of normal business hours. ### 14. Great Program **Rating:** 3.5/5.0 stars **Reviewed by:** Simi T. | Billing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Textmagic?** I love the template option, it works well for my business, its an amazing time saver. instead of rewriting the same message a few times or copying and pasting, I have it right there in the system Thank You! **What do you dislike about Textmagic?** That I am unable to send and receive picture texts I wish I would be able to see which wasn't read by me yet when we get a new message and it is read by anyone it comes up as read in the system. sometimes I have important messages skipped and it can sometimes be very stressful. Thank you **What problems is Textmagic solving and how is that benefiting you?** I wouldn't call it solving problems but its sure makes my day a lot easier, it saves my time. Best of all - I have all my phone numbers right there, if I ever need to reach someone I search them in Text Magic and I have there number in just a few seconds. **Official Response from Alexa Lemzy:** > Thank you for your valuable feedback. Unfortunately, because it is not technically possible to get this data from the recipient’s mobile operator, TextMagic cannot display an "SMS read/open" indicator. ### 15. Best and Stable Messaging Application **Rating:** 5.0/5.0 stars **Reviewed by:** Peter S. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Textmagic?** Textmagic application is very cost effective application. Users are able to schedule messages and aslo personalizing them is simple. We are able to blast messages to our client when launching new products or when we are holding an event. **What do you dislike about Textmagic?** Nothing major to dislike.It has been super great. **Recommendations to others considering Textmagic:** Textmagic pricing is very reasonable. Sending messages is very fast and you can personalize them.I like the support we get from their customer care. **What problems is Textmagic solving and how is that benefiting you?** Personalizing and scheduling features works very well unlike our previous application. It's able to intergrate with our systems very well and sending messages is relatively fair. ### 16. Fast and quick **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2022 **What do you like best about Textmagic?** The templates are simple, you can create your own and send quickly as customers use there phone all the time nice and smooth **What do you dislike about Textmagic?** there is nothing that I dont like I use daily and it works very well **Recommendations to others considering Textmagic:** n/a **What problems is Textmagic solving and how is that benefiting you?** no problems delivering to the numbers as requested and quick service ### 17. Reliable and simple SMS/Text notification. **Rating:** 5.0/5.0 stars **Reviewed by:** David W. | Cheif Operations Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Textmagic?** The thing I love most is that it's one to many outbound, and one to one inbound. No more flood of irrelevant replies using a group text. Well done! **What do you dislike about Textmagic?** Well, it's not free... but the price is fair for the service p[rovided. **What problems is Textmagic solving and how is that benefiting you?** Running a small non-profit association is like running a marketing campaign. You have to go with what get's noticed. Group texts using Textmagic are far more effective than email. ### 18. Have been really good so far no issues with the service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Textmagic?** How easy it is to use the services. Have never had an issue that I can recall **What do you dislike about Textmagic?** Even if is used daily there's a minimum amount that needs to be on account so that it doesn't get cancel. **What problems is Textmagic solving and how is that benefiting you?** N/A ### 19. Client Assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Beckie W. | Client Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2022 **What do you like best about Textmagic?** Can copy and paste phone numbers and email addresses from e-mail right into Text Magic. Also like the template options. **What do you dislike about Textmagic?** Nothing that I can think of............. **What problems is Textmagic solving and how is that benefiting you?** Being able to send a text quicker than using cell phone. ### 20. Recommending this app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2022 **What do you like best about Textmagic?** User-friendly interface; very practical application **What do you dislike about Textmagic?** None that I can think of. So far I love all its features. **What problems is Textmagic solving and how is that benefiting you?** It makes communication with our clients a lot easier. ### 21. great product - does what it says on the box **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2022 **What do you like best about Textmagic?** it works, it's easy to use and does exactly what I want **What do you dislike about Textmagic?** There is nothing missing from the product that I would need **What problems is Textmagic solving and how is that benefiting you?** it's easy to contact my customer by text when I do not have a business mobile and any of my staff can send a message from there work station ### 22. Text Magic is Horrible **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2022 **What do you like best about Textmagic?** Not too much. There's something shady about the company. **What do you dislike about Textmagic?** Deplorable customer service and policies **Recommendations to others considering Textmagic:** Be careful when you commit to using this company. When a spam complaint comes into them, they just shut you down. All of my leads opted-in from Facebook Ads, and I had proof of this, but they still decided to cancel my account. The burden of proof rests on the account holder. Even when you adhere to a solid privacy policy, conform to opt-in law, and respect unsubscribes, Text Magic is NOT on your side. I've invested a lot of time and energy creating marketing lists etc. I am moving on to another SMS company. **What problems is Textmagic solving and how is that benefiting you?** Other text companies offer better texting solutions. ### 23. paying per text ala carte is great, restrictions not so good **Rating:** 3.0/5.0 stars **Reviewed by:** CHRISTOPHER S. | Area Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2022 **What do you like best about Textmagic?** Paying per text (ala carte) drew me to textmagic from my previous carrier. Other providers require you to fund an account and use it within a time frame. **What do you dislike about Textmagic?** photo and video attachments show as a link the user needs to click on to view. it spoils the experience and gives the message a feel of an unauthentic text. **What problems is Textmagic solving and how is that benefiting you?** communication to multiple parties at one time. ### 24. TextMagic has become an integral part of our business. **Rating:** 5.0/5.0 stars **Reviewed by:** Derek H. | General Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Textmagic?** The ease of importing lists, sorting the info into columns and adding templates. We have tried other text programs but none worked as well or as easy as TextMagic. Getting emails when a customer responds to an SMS is also a great feature. **What do you dislike about Textmagic?** Nothing. I like all the features of TM and honestly could not think of any area that I think could be improved. **Recommendations to others considering Textmagic:** I have sent thousands of SMS messages using TextMagic. I highly recommend the product and use it literally everyday. I did try others before TM but they were not as easy to use. The TM dashboard is easy and intuitive to follow. Try it - you will love it. **What problems is Textmagic solving and how is that benefiting you?** General customer contact. Follow up after sales. We remind customers to complete surveys for us, thank them for their business and also requests for referrals. ### 25. Excellent user interface and ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Textmagic?** Uncomplicated, doesn't keep signing out, easily shared, good functionality **What do you dislike about Textmagic?** Contacts management could be easier. Pictures? **What problems is Textmagic solving and how is that benefiting you?** Keeping in touch with clients who don't have access to email and providing them a mechanism that's easier for them to contact us. ### 26. Super easy to use! Great for communicating with clients and potential clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Karen C. | Marketing and Client Intake Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2021 **What do you like best about Textmagic?** Easy to use. I love the scheduling feature. Each conversation is in its own thread. I also really like that you can save templates - I use these a lot **What do you dislike about Textmagic?** Nothing. It is super easy to use. Works great! **Recommendations to others considering Textmagic:** Use it!! It makes a difference! **What problems is Textmagic solving and how is that benefiting you?** The problem we are solving are that of communication. Some people either do not have email, or don't check it as often, so it is really easy to send a text to clients when we need to get a hold of them. ### 27. Great texting facility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2021 **What do you like best about Textmagic?** Very easy to use and particularly useful for our type of business is the text alert which comes into our shared inbox, which is important for everyone in the team to be able to see and respond to. It's easy to navigate/add/edit/remove numbers. We often use it if we need to send urgent messages or to messages to multiple recipients. There is a template section which we haven't used yet but will explore at some point, together with a scheduled text facility. **What do you dislike about Textmagic?** There's nothing we don't like about the app. **Recommendations to others considering Textmagic:** Does what it says on the tin **What problems is Textmagic solving and how is that benefiting you?** We are a home-based business and need one number for multiple people within the business to use for texting - as we all work remotely. Having one number means that our contacts can text us and any one of our staff can reply. We also like the text alert which appears in our central inbox. ### 28. Charged w/out warning. email stating “account auto renewed”. Excuse me? No thank you. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2022 **What do you like best about Textmagic?** Not their billing style, thats for sure. **What do you dislike about Textmagic?** The fact that they take it upon themselves to decide that I want to renew and may account and give them money which I never wanted to pay. **Recommendations to others considering Textmagic:** Put your payment on a prepaid card. Don't give access to your account. **What problems is Textmagic solving and how is that benefiting you?** Hopefully it'll be the problem of them dipping into my bank account without permission from me. ### 29. Easy platform for text messaging. **Rating:** 5.0/5.0 stars **Reviewed by:** Josh C. | Director, Events Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Textmagic?** Simple to use. It's been great when used in conjunction with our automations. **What do you dislike about Textmagic?** Having to figure out which customer the reply message came from has been the biggest challenge. **What problems is Textmagic solving and how is that benefiting you?** Sending out confirmations and post service messages. ### 30. not very good **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2022 **What do you like best about Textmagic?** API is available for external integration, and we are using it. **What do you dislike about Textmagic?** the speed of the message is too slow for our clients **What problems is Textmagic solving and how is that benefiting you?** sending security tokens to clients ### 31. A very reliable and cost effective app **Rating:** 5.0/5.0 stars **Reviewed by:** AROLDO N. | Director de cursos, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2021 **What do you like best about Textmagic?** I like it because it´s so easy to use, you can send an SMS in a few clicks, it tells you how much does each message will cost and of course how many characters you are typing in. **What do you dislike about Textmagic?** Up to now, nothing that I can say. I wish I could send WhatsApp messages too, but that is another kind of service. **Recommendations to others considering Textmagic:** If you want ease to use the app, this is it. Callbell or Twillio is simply beyond mere mortals like me. **What problems is Textmagic solving and how is that benefiting you?** Customer support sends student notifications and reaches some people that do not use or have WhatsApp, among many other uses. (I hate this automatic corrector at G2) ### 32. Fast and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Lee D. | Proprietor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Textmagic?** We have used TextMagic for several years and have always found it to be very reliable and reasonably priced. It’s easy to use and has an excellent scheduling option to send messages at a future date. The SMS surveys is also a great feature. **What do you dislike about Textmagic?** All good can't think of anythig I don't like. **What problems is Textmagic solving and how is that benefiting you?** We are using this to text customers so that we have a digital record of any communications. We also use it for appointment reminders, this saves us time in failed visits. ### 33. Very clean and self intuitive UI, and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael D. | Digital Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2021 **What do you like best about Textmagic?** I love that I didn't have to watch and read any tutorials to use TextMagic platform. Once I logged in after creating an account, it was pretty straight forward. The UI was easy to navigate and setup my first test campaign (they give free credits to start off with) and my first text message was delivered successfully. Love the chat feature, so I can respond to text messages via TextMagic, this is really cool. They have a mobile app as well. Love the intergrations via Zapier as well. I have no complaints whatsoever, does what I needed it to do. Excellent SAAS product. **What do you dislike about Textmagic?** I haven't personally found anything yet that I dislike. For what I've needed, which was to send text to multiple numbers at once, and trigger text message campaigns via email optin forms on my landing pages, it accomplished this perfectly. **What problems is Textmagic solving and how is that benefiting you?** The ability to automate messages via Email campaigns ### 34. Fantastic **Rating:** 4.0/5.0 stars **Reviewed by:** ibrahim t. | Heating engineer/ director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2021 **What do you like best about Textmagic?** This is an excellent software that fits right in with our business. By using Text Magic we give our messages a professional look and the reporting is very helpful. **What do you dislike about Textmagic?** It would be good to have a link to Google maps (like share your location button/tab) so we dont have to copy and past the maps URL every time but this is a workable issue that is not that big a deal. **Recommendations to others considering Textmagic:** Must be tried but you should know what you want out of it **What problems is Textmagic solving and how is that benefiting you?** We send a "engineer on route" message and use text magic to add a google maps link so customers can track engineer location, works perfectly. we also have templates for invoice reminders which is the second most used and finally review requests thats it really. ### 35. I get the message **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | Chair, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2021 **What do you like best about Textmagic?** Ideal for lengthier texts. The ability to use your own mobile number is great. Simple and easy to use. Fairly priced. **What do you dislike about Textmagic?** There is nothing that I dislike, although I obviously could use with a manual **What problems is Textmagic solving and how is that benefiting you?** Great for lengthier texts ### 36. Helps me keep in touch efficiently **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew W. | Product Management Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2021 **What do you like best about Textmagic?** Fair pay as you go pricing with full features, useful integration with Zapier, great template and contact list management... all together it makes texting nearly automatic. The mobile app helps me manage individual conversations easily. **What do you dislike about Textmagic?** Tough to say - I've had a great experience. **What problems is Textmagic solving and how is that benefiting you?** I needed a way to alert potential customers of time-sensitive opportunities. Now, I also use it to keep groups of customers aware of important changes that affect them. ### 37. Text Magic Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2021 **What do you like best about Textmagic?** The ease of use is what I like best. It's easy to go from an excel file to Text Magic. It's great to be able to reach 100's of our customers in one message. **What do you dislike about Textmagic?** The extra cost to find phone numbers that are landlines **Recommendations to others considering Textmagic:** Try it. **What problems is Textmagic solving and how is that benefiting you?** Contacting multiple people at one time is most helpful. ### 38. Really useful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2021 **What do you like best about Textmagic?** Text Magic is ideal for converting out of hours form requests to texts **What do you dislike about Textmagic?** Nothing, its great. Not sure what else to say but the box demands I keep typing! **What problems is Textmagic solving and how is that benefiting you?** Text Magic is ideal for converting out of hours form requests to texts ### 39. Text Magic has proven to be a great tool in our business. **Rating:** 5.0/5.0 stars **Reviewed by:** Jim W. | Speaker / Consultant / Coach, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Textmagic?** Text Magic is very easy to use and the cost is minimal. **What do you dislike about Textmagic?** The fact that it doesn't integrate with our CRM is a negative but not expected. **Recommendations to others considering Textmagic:** Use it - it is very easy. **What problems is Textmagic solving and how is that benefiting you?** We are solving the problem of missed appointments. We have utilized Text Magic to schedule reminder messages, which gives us the benefit of being able to plug it into a process and complete the task and not have to add a task to remember later. We are also doing some small text message marketing campaigns using Text Magic as well. ### 40. Game-changer for my business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2021 **What do you like best about Textmagic?** I love being able to text my customers. This product has reduced ringing phones to a small fraction of what we had to deal with in the past. **What do you dislike about Textmagic?** Sometimes there is a slight delay between sending/receiving text messages, but this is a minor issue. **What problems is Textmagic solving and how is that benefiting you?** We can send text messages to confirm orders have shipped or are ready to be picked up. When customers arrive to pick up orders, they can text that they arrived instead of calling. We are much more efficient than we were before we incorporated texts into our business. ### 41. Good addition to our marketing efforts **Rating:** 4.5/5.0 stars **Reviewed by:** Sylvia L. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2021 **What do you like best about Textmagic?** The best part is we can see when someone reads our message. **What do you dislike about Textmagic?** It is sometimes difficult to locate old messages unless you put in the whole phone number. **Recommendations to others considering Textmagic:** the last time my automatic renewal came up I had a hassle paying. **What problems is Textmagic solving and how is that benefiting you?** Business Marketing efforts ### 42. Brilliant service - requires some technical skill to implement **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel H. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2021 **What do you like best about Textmagic?** Everything is available GUI, I barely need to contact support. Once we got the service on it's feet it's been working really well, since everything is very easy to add to/ change. **What do you dislike about Textmagic?** Could do with someone taking a look at the permissions page and re-labelling some of the fields, since it can be confusing what correlates to what. **What problems is Textmagic solving and how is that benefiting you?** We've worked through any trouble we had, and now the service works properly. Benefits include clear pricing, easy scalability, thorough account permissions. ### 43. Top resource: **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny M. | FE/HE IQA/lecturer/assessor/learning adviser, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2021 **What do you like best about Textmagic?** Format and ease of access Response success - young people especially respond so much faster to an SMS than any other communication method. Much quicker to type using a keyboard attached to a laptop, ipad etc than a small phone keypad. Efficiently set up with lists, contacts, history etc **What do you dislike about Textmagic?** There is nothing I dislike...it is one of the top resources within the Further Education based company I work for **Recommendations to others considering Textmagic:** Efficient and effective **What problems is Textmagic solving and how is that benefiting you?** Quick replies mean more efficiency with admin tasks, organisational tasks and identifying student welfare issues and concerns ### 44. Excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2021 **What do you like best about Textmagic?** The system works so well with great customer service supprot **What do you dislike about Textmagic?** There is nothing to dislike about this product. It would be nice to be able to speak to the team on the phone **What problems is Textmagic solving and how is that benefiting you?** It helps me connect with my clients ### 45. Very good service but not very forthcoming on answers on GDPA regards to data stored in the US **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2021 **What do you like best about Textmagic?** easy to use and provide a good overall service **What do you dislike about Textmagic?** did not want to answer questions on Data protection with regards to data being stored outside of the UK and EU in the US which causes us a issue so we are looking at changing service to protect our data. **What problems is Textmagic solving and how is that benefiting you?** Good for sending out to staff as not all staff receive emails on their phones so for keeping staff informed its very good. ### 46. Excellent, Easy To Use SMS Tool - Ready to Use in 5 Minutes or Less **Rating:** 5.0/5.0 stars **Reviewed by:** Christen D. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2020 **What do you like best about Textmagic?** TextMagic is a great tool and has transformed our business. It is so easy to use and has a lot of connections through Zapier. I've been able to connect it with ActiveCampaign, our marketing automation and email software, to automate follow-up text messages with leads generated from form submissions on landing pages. In addition, I'm able to set up multiple lists - which makes it so easy to send customized and personalized text messages. The interface is super intuitive and you're able to be up and running in under 5 minutes from sign up to sending! You can also import lists to get started since they've already opted into your marketing. **What do you dislike about Textmagic?** My only issue so far with the software has been that I lost my custom number the first month due to a billing issue, because I didn't realize it charged monthly for the custom number. However, its a nominal fee (about $3 US) and was easy to get a new one and keep it going. **What problems is Textmagic solving and how is that benefiting you?** Engagement rate with text messaging campaigns through TextMagic has been through the roof! It has solved our issue of follow-up as it has allowed us to have personalized touch points with leads. In addition, we're able to create lists/groups within TextMagic, which has made it easy to send a text message to ensure all of our customers receive timely updates. ### 47. TextMagic: Managing Large Database For SMS Outreach Campaigns **Rating:** 4.5/5.0 stars **Reviewed by:** Trisha D. | Director, Architecture & Planning, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2019 **What do you like best about Textmagic?** I really like the contacts feature where all contacts are managed seamlessly. The History feature also gave us the possibility to track our actions as well as follow up with certain customers. **What do you dislike about Textmagic?** Again, the pricing for international SMS. In my humble opinion, it is still relatively high when compared to local providers, who even offer free unlimited SMS for a fixed price. I believe that this option should be considered by TextMagic. **Recommendations to others considering Textmagic:** Although the pricing is a little higher as compared to the local providers, I do recommend for they are a comprehensive service and will provide a centralized, updated system for contacts management and for launching SMS campaigns. **What problems is Textmagic solving and how is that benefiting you?** The ability to schedule a campaign is very useful. This helped us saved a lot of time, each week, by not having to login again, but just schedule a week's campaign in advance via the dashboard. This furthermore positively impacted on our organization's productivity and operational effectiveness. ### 48. Good Choice for Small Batches **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2020 **What do you like best about Textmagic?** The platform is pay per use and fits the bed of infrequent or low volume users well. It’s easy to use and has great features like group messaging. It’s also free to start and does not have a monthly fee. **What do you dislike about Textmagic?** Incoming messages and calls can get pricey. **What problems is Textmagic solving and how is that benefiting you?** I needed a group texting option for low volume usage. ### 49. Sufficient texting software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2020 **What do you like best about Textmagic?** Pricing is great - pretty easy to set up and use **What do you dislike about Textmagic?** Get lots of spam calls through it from time to time **What problems is Textmagic solving and how is that benefiting you?** Have a sign displayed to text for more info about our services. ### 50. Simple, easy to use but costly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2020 **What do you like best about Textmagic?** A simple layout making it easy to use in a step by step format **What do you dislike about Textmagic?** Can become costly rather quick when compiling a larger text to multiple contacts **What problems is Textmagic solving and how is that benefiting you?** Direct marketing to previous clients ## Textmagic Discussions - [will the notification feature of unreceived messages be worked on in the near future?](https://www.g2.com/discussions/will-the-notification-feature-of-unreceived-messages-be-worked-on-in-the-near-future) - 1 comment, 2 upvotes - [What are the benefits and drawbacks of using TextMagic for SMS marketing, and what could be improved?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-textmagic-for-sms-marketing-and-what-could-be-improved) - 1 comment - [Is TextMagic safe?](https://www.g2.com/discussions/is-textmagic-safe) - 1 comment - [How do you use TextMagic?](https://www.g2.com/discussions/how-do-you-use-textmagic) - 1 comment - [Is TextMagic free?](https://www.g2.com/discussions/is-textmagic-free) - 3 comments - [View Textmagic pricing details and edition comparison](https://www.g2.com/products/textmagic/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+17%3A31%3A04+-0500&secure%5Bsession_id%5D=3df6cf6e-0934-4190-8213-078a8d523cf2&secure%5Btoken%5D=bada9a7f649a2f5dd11813f6f728a090d7157db0263187113e8cb32e52430b7a&format=llm_user) ## Textmagic Integrations - [Counterpoint](https://www.g2.com/products/counterpoint/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Textmagic Features **Email Marketing** - Email and Mobile Preview - Manage Email Lists - High-Volume Sending - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account - Surveys **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Platform Basics - Phone Verification** - Accuracy - Call Screening - Scalability - Security Measures - Reliable Delivery - Customizable Workflows **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Additional Features - Phone Verification** - Integration Abilities - Compliance with Regulations - Reporting and Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Phone Verification** - Autonomous Task Execution **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **SMS Platform** - Reporting - Marketing Automation - API Integration - QR Codes **Reporting & Analytics** - A/B Testing - Basic Reporting **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **AI Automation - SMS Marketing** - AI SMS **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - E-Commerce Integration - Third-Party Integrations **Additional Functionality** - Personalization - Autoresponders - Customer Segmentation - Newsletter Management - AI Copilot - WYSIWYG Editor - Engagement Tracking - Preview Functionality - Email Tracking - Email Campaign Management - Landing Pages/Web Forms - Customizable Branding - Lead Capture - Mobile Optimization - Customer Journey Mapping - ROI Tracking - Activity Dashboard - Customizable Fields - Reporting/Analytics - Click Tracking - List Management - GDPR Compliance - Subscriber Management - Email Sequences - Campaign Scheduling - Event Triggered Actions - Multi-Language - Template Management - Customizable CTAs - Real-Time Analytics - Dynamic Content - CAN-SPAM Compliance - Multi-Channel Marketing - HTML Editor - Contact Management - Drip Campaigns - Campaign Analytics - Product Recommendations - Image Library - Workflow Automation ## Top Textmagic Alternatives - [Textedly](https://www.g2.com/products/textedly/reviews) - 4.6/5.0 (1,386 reviews) - [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) - 4.7/5.0 (628 reviews) - [EZ Texting](https://www.g2.com/products/ez-texting/reviews) - 4.5/5.0 (728 reviews)