# Best Conversational Support Software for Small Business

## How Many Conversational Support Software Products Does G2 Track?

**Total Products under this Category:** 203

### Category Stats (Aug 2026)

- **Average Rating:** 4.56/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Chatwoot (+0.69%) - Among all products in this category, Chatwoot recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Conversational Support Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 66,600+ Authentic Reviews
- 203+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Conversational Support Software
 ![G2 Grid® for Conversational Support Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversational-support/grids.png?focus%5B%5D=574&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=57328&focus%5B%5D=10366&focus%5B%5D=144283&focus%5B%5D=61400&focus%5B%5D=69703)

Highlighted products: Zendesk for Customer Service, Fin, Jotform AI Agents, HubSpot Service Hub, Podium, Wati, Tidio, and respond.io.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-support/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=hubspot-service-hub&focus%5B%5D=podium&focus%5B%5D=wati&focus%5B%5D=tidio&focus%5B%5D=respond-io&segment=small-business)

**Sponsored**

### SAP Service Cloud

SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1896&secure%5Bchosen_at%5D=2026-08-02T20%3A44%3A01Z&secure%5Bdisplayable_resource_id%5D=1896&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1896&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=1896&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversational-support%2Fsmall-business%3Fopen_modal_url%3D%252Fproducts%252Ftextline%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fconversational-support%25252Fsmall-business%2526source%253Dcategory&secure%5Btoken%5D=2ec2bebbb34481821d7af44c6e9ac8a03340fb8d42e06f497dc2aa2c37f0414c&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url)

### [Fin](https://www.g2.com/products/fin/reviews)

Fin is a software designed to function as a single AI customer agent capable of handling sales, service, and support roles within one continuous customer experience. The software provides complex task automation, buyer engagement, and complete visibility across all channels by leveraging Fin APEX 1.0, a generative AI model combined with deterministic rules. It automates refunds, transaction disputes, and technical troubleshooting and reduces time to resolution while improving customer satisfaction. Fin addresses high query volumes and inconsistent service quality by following detailed step-by-step instructions with speed and reliability, resolving 67% of customer queries on average. The software supports deployments across any helpdesk including Salesforce, HubSpot, and Freshdesk without requiring migration, and is trusted by more than 6,000 customer service teams.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,728

#### How Do G2 Users Rate Fin?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 9.0/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 8.8/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 8.9/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Fin?

- **Seller:** [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc)
- **Company Website:** www.intercom.com
- **Year Founded:** 2011
- **HQ Location:** San Francisco, CA
- **Twitter:** @fin\_ai  
45,225 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4ccbb923eea5ff058661d3cb8551a19d9d748d77ac398b352ccf53e3c08ea3f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffin%2F&secure%5Burl_type%5D=linkedin_company_website)  
953 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 56% Small, 37% Medium

#### What Do G2 Reviewers Say About Fin?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution.
- Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience.
- Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features.
- Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations.
- Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams.

##### Cons

- Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly.
- Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support.
- Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control.
- Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex.
- Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills.

#### What Are Recent G2 Reviews of Fin?

**["Helpful AI Support That Saves Our Team Time"](https://www.g2.com/survey_responses/fin-review-13188941)**

**Rating:** 5.0/5.0 stars

_— Ardon G._

[Read full review](https://www.g2.com/survey_responses/fin-review-13188941)

**["Efficient AI Support with Some Routing Challenges"](https://www.g2.com/survey_responses/fin-review-7350999)**

**Rating:** 4.0/5.0 stars

_— Marianna A._

[Read full review](https://www.g2.com/survey_responses/fin-review-7350999)

#### What Are G2 Users Discussing About Fin?

- [How is Intercom reshaping the landscape of customer communication and engagement?](https://www.g2.com/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment
- [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) - 3 comments
- [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) - 2 comments
- [What is intercom app used for?](https://www.g2.com/discussions/what-is-intercom-app-used-for) - 1 comment
- [How does Intercom chat work?](https://www.g2.com/discussions/how-does-intercom-chat-work) - 1 comment

### [Zendesk for Customer Service](https://www.g2.com/pt/products/zendesk-for-customer-service/reviews)

Zendesk for Customer Service is a software designed to deliver AI-powered customer service that is easy to set up, use, and scale for businesses of all sizes. The software provides omnichannel case management, AI workflows, automation, and agent performance evaluation by leveraging AI trained on billions of CX interactions. It automates ticket routing and workforce scheduling and reduces resolution times across self-service, agent, and admin workflows. Zendesk for Customer Service addresses the complexity of managing customer interactions across channels by unifying personalized conversations, a marketplace of 1,800-plus apps, and quality assurance tools into one platform. The software supports global deployments across 130,000-plus brands in more than 30 languages, including integrations for social messaging, phone, and email.

**Average Rating:** 4.3/5.0

**Total Reviews:** 6,658

#### How Do G2 Users Rate Zendesk for Customer Service?

- **the product tem sido um bom parceiro comercial?:** 8.4/10 (Category avg: 9.2/10)
- **Engajamento proativo:** 8.2/10 (Category avg: 8.6/10)
- **Engajamento contextual:** 8.2/10 (Category avg: 8.5/10)
- **Suporte de autoatendimento:** 8.1/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Zendesk for Customer Service?

- **Vendedor:** [Zendesk](https://www.g2.com/pt/sellers/zendesk)
- **Website da Empresa:** www.zendesk.com
- **Ano de Fundação:** 2007
- **Localização da Sede:** San Francisco, CA
- **Twitter:** @Zendesk  
102,672 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,302 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gerente de Sucesso do Cliente, Gerente de Atendimento ao Cliente
- **Top Industries:** Software de Computador, Tecnologia da Informação e Serviços
- **Company Size:** 45% Medium, 40% Small

#### What Do G2 Reviewers Say About Zendesk for Customer Service?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários valorizam a **facilidade de uso** do Zendesk, que facilita respostas rápidas e fluxos de trabalho de suporte organizados.
- Os usuários apreciam os **espaços de trabalho integrados** no Zendesk, melhorando a usabilidade através de ferramentas eficazes como Talk e ticketing por e-mail.
- Os usuários valorizam o **suporte ao cliente eficiente** fornecido pela Zendesk, apreciando as capacidades de resposta organizada e rápida.
- Os usuários valorizam a **organização útil** do Zendesk, permitindo respostas mais rápidas e uma melhor gestão do suporte ao cliente.
- Os usuários valorizam o **fácil gerenciamento de tickets** no Zendesk, permitindo uma colaboração eficaz e um acompanhamento eficiente do suporte ao cliente.

##### Cons

- Os usuários expressam frustração pela **falta de recursos personalizáveis** , limitando sua capacidade de gerenciar o status e as atualizações dos tickets de forma eficaz.
- Os usuários acham as **funcionalidades limitadas** do Zendesk para Atendimento ao Cliente frustrantes, impactando a usabilidade e a eficiência na configuração.
- Os usuários acham a **curva de aprendizado íngreme** para os recursos avançados do Zendesk, representando desafios para aqueles que não possuem expertise técnica.
- Os usuários consideram as **opções limitadas de personalização** para status de tickets e permissões de agentes uma desvantagem para seus fluxos de trabalho no Zendesk.
- Os usuários acham a **complexidade e a curva de aprendizado** do Zendesk desafiadoras, além de problemas com bugs e integrações limitadas.

#### What Are Recent G2 Reviews of Zendesk for Customer Service?

**["Suporte Omnicanal Unificado com Automação e Análise Poderosas"](https://www.g2.com/pt/survey_responses/zendesk-for-customer-service-review-13140974)**

**Rating:** 4.5/5.0 stars

_— Ravindra N._

[Read full review](https://www.g2.com/pt/survey_responses/zendesk-for-customer-service-review-13140974)

**["Um Lugar para Gerenciar Solicitações de TI com Rastreamento Claro de Chamados"](https://www.g2.com/pt/survey_responses/zendesk-for-customer-service-review-13166804)**

**Rating:** 4.5/5.0 stars

_— Sree K._

[Read full review](https://www.g2.com/pt/survey_responses/zendesk-for-customer-service-review-13166804)

#### What Are G2 Users Discussing About Zendesk for Customer Service?

- [Como o Zendesk Support Suite está transformando a experiência de atendimento ao cliente em vários setores?](https://www.g2.com/pt/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes
- [Para que é usado o Zendesk Support Suite?](https://www.g2.com/pt/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes
- [Is there a free version of Zendesk?](https://www.g2.com/pt/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote
- [Is zendesk any good?](https://www.g2.com/pt/discussions/is-zendesk-any-good) - 8 comments, 1 upvote
- [O que você pode fazer com o Zendesk?](https://www.g2.com/pt/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes

### [Jotform AI Agents](https://www.g2.com/pt/products/jotform-ai-agents/reviews)

Jotform AI Agents is a software designed to provide automated real-time customer assistance 24 hours a day by enabling businesses to train and deploy customizable AI agents without coding. The software provides multichannel support across web, chat widgets, email, phone, WhatsApp, Messenger, Gmail, and WordPress by leveraging a no-code AI builder trained on documents, FAQs, and form data. It automates inquiry handling, lead qualification, appointment scheduling, and CRM record updates and reduces wait times and agent workload across every stage of the customer journey. Jotform AI Agents addresses the challenge of scaling support without adding headcount by offering a library of more than 7,000 customizable templates that can be deployed in minutes with brand-specific instructions and workflows. The software supports voice-based interactions, omnichannel deployments, and integrations with external tools for organizations ranging from small businesses to global enterprises.

**Average Rating:** 4.5/5.0

**Total Reviews:** 652

#### How Do G2 Users Rate Jotform AI Agents?

- **the product tem sido um bom parceiro comercial?:** 8.7/10 (Category avg: 9.2/10)
- **Engajamento proativo:** 7.8/10 (Category avg: 8.6/10)
- **Engajamento contextual:** 7.7/10 (Category avg: 8.5/10)
- **Suporte de autoatendimento:** 8.5/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Jotform AI Agents?

- **Vendedor:** [Jotform](https://www.g2.com/pt/sellers/jotform)
- **Website da Empresa:** www.jotform.com
- **Ano de Fundação:** 2006
- **Localização da Sede:** San Francisco, California
- **Twitter:** @Jotform  
39,289 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8baa6a5c796d62ca5df3355392c638c519f99283c496ed24278490484f9fcca1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3541463%2F&secure%5Burl_type%5D=linkedin_company_website)  
901 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Proprietário, CEO
- **Top Industries:** Software de Computador, Tecnologia da Informação e Serviços
- **Company Size:** 73% Small, 11% Medium

#### What Do G2 Reviewers Say About Jotform AI Agents?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários valorizam a **facilidade de uso** dos Agentes de IA do Jotform, que simplifica significativamente a criação de pesquisas e a automação de fluxos de trabalho.
- Os usuários valorizam a **configuração fácil** dos Agentes de IA do Jotform, permitindo uma integração perfeita nas operações diárias de negócios.
- Os usuários valorizam as **capacidades de economia de tempo** dos Agentes de IA do Jotform, aumentando significativamente sua produtividade na criação de pesquisas.
- Os usuários valorizam a **eficiência** dos Agentes de IA do Jotform, que agilizam a criação de formulários e aumentam a produtividade geral.
- Os usuários apreciam a **facilidade de configuração** dos Agentes de IA do Jotform, permitindo uma rápida integração nas atividades diárias.

##### Cons

- Os usuários experimentam **alucinações e mal-entendidos** com os Agentes de IA do Jotform, levando a confusão e frustração durante as interações.
- Os usuários acham as **capacidades limitadas de IA** desafiadoras, especialmente para personalizar fluxos de trabalho e entender necessidades específicas.
- Os usuários acham os **recursos limitados** dos Agentes de IA do Jotform restritivos, dificultando a flexibilidade nos fluxos de trabalho e no gerenciamento de sessões.
- Os usuários acham as **funcionalidades inadequadas de IA** dos Agentes de IA do Jotform frustrantes, pois frequentemente alucina e interpreta mal as consultas.
- Os usuários expressam frustração com a **pobre compreensão** dos Agentes de IA do Jotform, impactando a usabilidade e o sucesso do projeto.

#### What Are Recent G2 Reviews of Jotform AI Agents?

**["Assistente de IA Rápido e Sem Código que Fornece Respostas Contextuais"](https://www.g2.com/pt/survey_responses/jotform-ai-agents-review-13188480)**

**Rating:** 5.0/5.0 stars

_— VELYON I._

[Read full review](https://www.g2.com/pt/survey_responses/jotform-ai-agents-review-13188480)

**["Configuração Fácil e Integração Sem Costura Que Impulsionou Meu Fluxo de Trabalho"](https://www.g2.com/pt/survey_responses/jotform-ai-agents-review-13159490)**

**Rating:** 5.0/5.0 stars

_— Jimoh A._

[Read full review](https://www.g2.com/pt/survey_responses/jotform-ai-agents-review-13159490)

### [HubSpot Service Hub](https://www.g2.com/pt/products/hubspot-service-hub/reviews)

HubSpot Service Hub is a software designed to deliver AI-powered customer service at scale by unifying customer insights, omnichannel support tools, and self-service capabilities within a single platform. The software provides ticket routing automation, knowledge base creation, customer health scoring, and trend analysis by leveraging AI features integrated with HubSpot's sales and marketing data. It automates ticket routing and knowledge base suggestions and reduces support team workload by enabling customers to find answers independently through chatbots and customer portals. HubSpot Service Hub addresses the challenges of scaling support without proportional headcount increases by connecting service, sales, and marketing data so representatives have full customer journey context. The software supports omnichannel case management, live chat, feedback collection, and service analytics within the unified HubSpot platform.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,820

#### How Do G2 Users Rate HubSpot Service Hub?

- **the product tem sido um bom parceiro comercial?:** 8.8/10 (Category avg: 9.2/10)
- **Engajamento proativo:** 8.2/10 (Category avg: 8.6/10)
- **Engajamento contextual:** 8.1/10 (Category avg: 8.5/10)
- **Suporte de autoatendimento:** 8.1/10 (Category avg: 8.5/10)

#### Who Is the Company Behind HubSpot Service Hub?

- **Vendedor:** [HubSpot](https://www.g2.com/pt/sellers/hubspot)
- **Website da Empresa:** hubspot.com
- **Ano de Fundação:** 2006
- **Localização da Sede:** Cambridge, Massachusetts, United States
- **Twitter:** @HubSpot  
784,270 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7728cdccf3cd40d382e6159b493e5f6534eb2bfad47dc424c39639ed9e0ebf3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F68529%2F&secure%5Burl_type%5D=linkedin_company_website)  
12,158 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gerente de Sucesso do Cliente, Especialista em Sucesso do Cliente
- **Top Industries:** Software de Computador, Tecnologia da Informação e Serviços
- **Company Size:** 60% Small, 37% Medium

#### What Do G2 Reviewers Say About HubSpot Service Hub?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários acham o HubSpot Service Hub **excepcionalmente fácil de usar** , simplificando a comunicação e aprimorando a tomada de decisões sem esforço.
- Os usuários valorizam a **integração perfeita** do HubSpot Service Hub, melhorando a colaboração e o acesso a insights em todos os canais.
- Os usuários valorizam o **suporte ao cliente responsivo** do HubSpot Service Hub, melhorando sua eficiência de comunicação e tomada de decisões.
- Os usuários adoram a **eficiência** do HubSpot Service Hub, que simplifica os fluxos de trabalho e aumenta significativamente a produtividade.
- Os usuários valorizam o **sistema de bilhética eficiente** no HubSpot Service Hub para gerenciar interações com clientes de forma fluida.

##### Cons

- Os usuários acham que os **recursos ausentes** no HubSpot Service Hub são limitantes, especialmente à medida que as necessidades crescem e a escalabilidade se torna cara.
- Os usuários acham a **personalização limitada** de contatos e designs restritiva, impactando a funcionalidade e a expressão criativa.
- Os usuários estão frustrados com os **recursos limitados** , especialmente em relação às dificuldades de personalização e integração que impactam a produtividade.
- Os usuários enfrentam uma **falta de recursos** no HubSpot Service Hub, dificultando a colaboração e complicando a experiência do usuário.
- Os usuários acham o **sistema de gerenciamento de tickets complicado** , com limitações que afetam a eficiência e o manuseio de dados.

#### What Are Recent G2 Reviews of HubSpot Service Hub?

**["HubSpot Service Hub has helped streamline our support operations significantly. ."](https://www.g2.com/pt/survey_responses/hubspot-service-hub-review-11586632)**

**Rating:** 4.0/5.0 stars

_— Ashish P._

[Read full review](https://www.g2.com/pt/survey_responses/hubspot-service-hub-review-11586632)

**["Gestão de tickets e suporte centralizado com automações que melhoram a experiência"](https://www.g2.com/pt/survey_responses/hubspot-service-hub-review-12873336)**

**Rating:** 4.5/5.0 stars

_— Lizeth M._

[Read full review](https://www.g2.com/pt/survey_responses/hubspot-service-hub-review-12873336)

#### What Are G2 Users Discussing About HubSpot Service Hub?

- [Como o HubSpot Service Hub contribui para criar uma experiência de atendimento ao cliente mais coesa e eficaz?](https://www.g2.com/pt/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) - 3 comments, 1 upvote
- [Para que é usado o HubSpot Service Hub?](https://www.g2.com/pt/discussions/what-is-hubspot-service-hub-used-for) - 2 comments, 1 upvote
- [O que o software HubSpot faz?](https://www.g2.com/pt/discussions/hubspot-service-hub-what-does-hubspot-software-do) - 2 comments
- [Quais das seguintes funcionalidades estão disponíveis na plataforma HubSpot?](https://www.g2.com/pt/discussions/which-of-the-following-features-are-available-on-the-hubspot-platform) - 1 comment
- [O que é um hub de serviços?](https://www.g2.com/pt/discussions/what-is-service-hub) - 2 comments

### [Podium](https://www.g2.com/products/podium/reviews)

Podium is a software designed to help local businesses turn every conversation across text, call, and web chat into revenue by deploying AI Employees. The software provides 24/7 lead capture, conversion, and instant response capabilities by leveraging an AI-native communications platform built for local business workflows. It automates initial customer responses and reduces the response gap that causes businesses to lose prospects to faster-responding competitors. Podium addresses the challenge that 78% of customers buy from the first business to respond by enabling instant, round-the-clock engagement without requiring staff availability. The software supports a wide range of local business types including auto dealerships, HVAC services, aesthetics centers, and retailers, and is trusted by more than 100,000 businesses.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2,026

#### How Do G2 Users Rate Podium?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 8.5/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 8.3/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 8.1/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Podium?

- **Seller:** [Podium](https://www.g2.com/sellers/podium)
- **Company Website:** www.podium.com
- **Year Founded:** 2014
- **HQ Location:** Lehi, UT
- **Twitter:** @PodiumHQ  
4,178 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69a2d95c333ec35bbf2027bf2b49f38aee41da678beec29147a1777113f278c7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9203219%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,569 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, General Manager
- **Top Industries:** Automotive, Retail
- **Company Size:** 60% Small, 35% Medium

#### What Do G2 Reviewers Say About Podium?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Podium for its **user-friendly design** , ensuring easy navigation and effective customer management.
- Users commend Podium for its **fantastic support and user-friendly features** , ultimately enhancing business operations and customer engagement.
- Users appreciate Podium's **unified communication capabilities** , seamlessly integrating messages across various platforms into one intuitive dashboard.
- Users find **easy communication** with Podium vital for real-time customer engagement and access to previous messages.
- Users praise the **excellent customer support** from Podium, enhancing business operations and increasing customer satisfaction seamlessly.

##### Cons

- Users experience **messaging issues** in Podium, struggling to manage large volumes and retrieve past correspondence efficiently.
- Users note the **lack of additional features** in Podium, affecting their service offerings and customer interaction experience.
- Users find Podium has **limited features** , making it challenging to manage large message volumes and lacking integration with Hubspot.
- Users find Podium's pricing to be **excessive** , particularly for small businesses seeking advanced features.
- Users are frustrated with **poor customer support** , facing delays and unnecessary hurdles during the cancellation process.

#### What Are Recent G2 Reviews of Podium?

**["Fees less like a review collection tool and more like a digital front desk"](https://www.g2.com/survey_responses/podium-review-12877946)**

**Rating:** 4.0/5.0 stars

_— Neelakshi S._

[Read full review](https://www.g2.com/survey_responses/podium-review-12877946)

**["Podium Transformed Our Agency Communication with Seamless on Demand Integrations"](https://www.g2.com/survey_responses/podium-review-12909019)**

**Rating:** 5.0/5.0 stars

_— Kenya A._

[Read full review](https://www.g2.com/survey_responses/podium-review-12909019)

#### What Are G2 Users Discussing About Podium?

- [Is podium a CRM?](https://www.g2.com/discussions/is-podium-a-crm) - 2 comments
- [What does the company podium do?](https://www.g2.com/discussions/what-does-the-company-podium-do) - 2 comments
- [What is podium app?](https://www.g2.com/discussions/what-is-podium-app)

### [Wati](https://www.g2.com/products/wati/reviews)

Wati is a software designed to enable businesses to sell, support, and grow through conversations by observing customer intent in real time and executing the next best revenue action across channels. The software provides a unified inbox, no-code automation, and intelligent intent detection by leveraging Astra, its AI layer, across WhatsApp, Instagram, Facebook Messenger, TikTok, SMS, and more. It automates marketing, sales, and support workflows and reduces the complexity of managing multi-channel business conversations at scale. Wati addresses fragmented customer engagement by consolidating all channel interactions into a single platform with AI-driven decision-making at each step. The software supports more than 16,000 customers across 190-plus countries and operates as a Premium Partner of Meta and Google.

**Average Rating:** 4.6/5.0

**Total Reviews:** 483

#### How Do G2 Users Rate Wati?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 8.8/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 8.3/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 8.6/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Wati?

- **Seller:** [Wati](https://www.g2.com/sellers/wati-4020a7cd-92a3-4b52-ae1c-627179ab724d)
- **Company Website:** www.wati.io
- **Year Founded:** 2020
- **HQ Location:** Hong Kong, HK
- **Twitter:** @Wati\_io  
594 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3147d0bef91867ed28b29e70ff9d5b5888011d177ee5fb3d3cd74c3010ac757e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwatiglobal%2F&secure%5Burl_type%5D=linkedin_company_website)  
275 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Founder, CEO
- **Top Industries:** Education Management, Information Technology and Services
- **Company Size:** 73% Small, 20% Medium

#### What Do G2 Reviewers Say About Wati?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise WATI for its **ease of use** , finding it intuitive and efficient for various automation needs.
- Users value the **effortless automation** of WATI, enhancing communication and efficiency for businesses and startups alike.
- Users praise Wati's **excellent customer support** , highlighting responsive, patient assistance that enhances their experience.
- Users appreciate Wati's **ease of use and flexibility** , making it ideal for startups and efficient communication.
- Users find the **easy setup** of WATI with WhatsApp beneficial for quick integration and team efficiency.

##### Cons

- Users find Wati's pricing to be **expensive** , especially with additional fees for messages and broadcasts.
- Users find the **cost and pricing model** of Wati challenging, particularly for smaller and non-profit organizations.
- Users express a need for **missing features** like dark mode, internal notes, and better customer service options.
- Users express concerns over **pricing issues** , finding it challenging for smaller businesses and non-profit organizations.
- Users experience **messaging issues** with Wati, including delays, message delivery problems, and API restrictions from WhatsApp.

#### What Are Recent G2 Reviews of Wati?

**["Seamless API Integration and Reliable Performance for Streamlined Lead Management"](https://www.g2.com/survey_responses/wati-review-13035486)**

**Rating:** 5.0/5.0 stars

_— Abhishek p._

[Read full review](https://www.g2.com/survey_responses/wati-review-13035486)

**["Game-Changing WhatsApp Automation for Meta Ad Lead Follow-Up"](https://www.g2.com/survey_responses/wati-review-13092376)**

**Rating:** 4.5/5.0 stars

_— Shivam P._

[Read full review](https://www.g2.com/survey_responses/wati-review-13092376)

#### What Are G2 Users Discussing About Wati?

- [What is WATI used for?](https://www.g2.com/discussions/what-is-wati-used-for) - 3 comments

### [Tidio](https://www.g2.com/pt/products/tidio/reviews)

Tidio is a software designed to provide an all-in-one customer support suite combining help desk, live chat, chatbot automation, and AI agent capabilities for businesses across ecommerce, services, and tech. The software provides real-time customer engagement, FAQ automation, omnichannel conversation management, and order management for Shopify by leveraging Lyro, its conversational AI agent trained on existing help content. It automates responses to common inquiries and reduces missed chats, response times, and agent workload by resolving up to 67% of customer questions without human involvement. Tidio addresses the challenge of scaling support without overwhelming teams by combining rules-based Flows automation with intelligent AI handoff to human agents when needed. The software supports deployments across email, Messenger, Instagram, and WhatsApp within a unified dashboard, and is used by more than 300,000 businesses worldwide.

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,891

#### How Do G2 Users Rate Tidio?

- **the product tem sido um bom parceiro comercial?:** 9.2/10 (Category avg: 9.2/10)
- **Engajamento proativo:** 8.5/10 (Category avg: 8.6/10)
- **Engajamento contextual:** 8.2/10 (Category avg: 8.5/10)
- **Suporte de autoatendimento:** 8.4/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Tidio?

- **Vendedor:** [Tidio](https://www.g2.com/pt/sellers/tidio)
- **Ano de Fundação:** 2013
- **Localização da Sede:** San Francisco, California
- **Twitter:** @tidiocx  
1,306 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b2a83a78e0bc36b2aeb648b49343637659cf7ed06e7b3c547dd0700227f35904&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3343461%2F&secure%5Burl_type%5D=linkedin_company_website)  
177 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Proprietário, CEO
- **Top Industries:** Varejo, Marketing e Publicidade
- **Company Size:** 90% Small, 9% Medium

#### What Do G2 Reviewers Say About Tidio?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários adoram a **facilidade de uso** do Tidio, melhorando a comunicação da equipe e proporcionando uma interação perfeita com os clientes.
- Os usuários apreciam o Tidio por suas **capacidades imediatas de suporte ao cliente** , melhorando o engajamento e a satisfação com assistência oportuna.
- Os usuários estão impressionados com o **eficiente chatbot de IA** da Tidio, que melhora a comunicação e o suporte ao cliente durante os horários de pico.
- Os usuários elogiam a **configuração fácil** do Tidio, tornando a configuração inicial suave e eficiente para começar rapidamente.
- Os usuários adoram os **recursos de engajamento em tempo real** do Tidio, tornando a interação com o cliente perfeita e eficaz em várias plataformas.

##### Cons

- Os usuários acham o Tidio **caro** , especialmente para freelancers que buscam opções de licenciamento acessíveis que atendam às suas necessidades.
- Os usuários acham que os **recursos ausentes** no Tidio, como a geolocalização, são caros e carecem de flexibilidade.
- Os usuários acham a **personalização limitada** do Tidio frustrante, desejando mais controle sobre as configurações e fluxos de trabalho do chatbot.
- Os usuários acham que o preço do Tidio é **muito caro** e sugerem um modelo de pagamento mais flexível para melhor acessibilidade.
- Os usuários desejam **mais recursos** no Tidio, como estilos adicionais de chatbot e capacidades de edição aprimoradas em dispositivos móveis.

#### What Are Recent G2 Reviews of Tidio?

**["Engajamento Eficiente com o Cliente, Configuração Fácil"](https://www.g2.com/pt/survey_responses/tidio-review-13183557)**

**Rating:** 4.5/5.0 stars

_— Ambrish R._

[Read full review](https://www.g2.com/pt/survey_responses/tidio-review-13183557)

**["Painel Limpo e Personalizável com Integração Suave de Chatbot no WordPress"](https://www.g2.com/pt/survey_responses/tidio-review-13177684)**

**Rating:** 4.5/5.0 stars

_— Michelle Ann R._

[Read full review](https://www.g2.com/pt/survey_responses/tidio-review-13177684)

#### What Are G2 Users Discussing About Tidio?

- [Como posso configurar e otimizar chatbots no Tidio para o meu site de e-commerce?](https://www.g2.com/pt/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) - 3 comments
- [Para que serve o Tidio?](https://www.g2.com/pt/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote
- [Como desinstalar o Tidio?](https://www.g2.com/pt/discussions/how-do-i-uninstall-tidio) - 1 comment
- [Is Tidio safe?](https://www.g2.com/pt/discussions/is-tidio-safe) - 7 comments
- [Como você usa o Tidio?](https://www.g2.com/pt/discussions/how-do-you-use-tidio) - 2 comments

### [respond.io](https://www.g2.com/pt/products/respond-io/reviews)

respond.io is a software designed to help B2C businesses generate more leads and maximize revenue by managing customer conversations across chat, calls, and email from one place. The software provides AI-powered automation, lead management, CRM integrations, and comprehensive reporting by leveraging a unified inbox that consolidates WhatsApp, TikTok, Instagram, and other key channels. It automates conversation routing and follow-up workflows and reduces revenue lost to fragmented, siloed communication tools. respond.io addresses the challenge of turning conversations into measurable business results by combining omnichannel messaging with AI automation and growth-focused analytics. The software supports more than 10,000 businesses with 99.999% uptime and integrations with leading CRM platforms.

**Average Rating:** 4.8/5.0

**Total Reviews:** 506

#### How Do G2 Users Rate respond.io?

- **the product tem sido um bom parceiro comercial?:** 9.4/10 (Category avg: 9.2/10)
- **Engajamento proativo:** 9.0/10 (Category avg: 8.6/10)
- **Engajamento contextual:** 8.9/10 (Category avg: 8.5/10)
- **Suporte de autoatendimento:** 8.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind respond.io?

- **Vendedor:** [respond.io](https://www.g2.com/pt/sellers/respond-io)
- **Website da Empresa:** respond.io
- **Ano de Fundação:** 2017
- **Localização da Sede:** Kuala Lumpur, Malaysia
- **Twitter:** @respond\_io  
1,425 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3aaedfa5166370e578bf61e8ff8d4f540f864e5318944c620c3419c2d545b99a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frespondio%2F&secure%5Burl_type%5D=linkedin_company_website)  
195 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Fundador
- **Top Industries:** Tecnologia da Informação e Serviços, Lazer, Viagens e Turismo
- **Company Size:** 62% Small, 20% Medium

#### What Do G2 Reviewers Say About respond.io?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários apreciam a **facilidade de uso** do respond.io, achando-o simples e sem complicações para suas operações.
- Os usuários elogiam o **excelente suporte ao cliente** da respond.io, destacando a capacidade de resposta e a assistência útil na utilização da plataforma.
- Os usuários acham a **equipe de suporte incrivelmente útil** , fornecendo assistência rápida para uma experiência de serviço tranquila.
- Os usuários elogiam a **configuração fácil** do respond.io, destacando o design intuitivo e o onboarding útil para uma implementação eficaz.
- Os usuários apreciam as **excelentes integrações** do respond.io, melhorando a eficiência do fluxo de trabalho e a organização em vários canais.

##### Cons

- Os usuários sentem que o Respond.io carece de **recursos essenciais de pipeline** , levando alguns a mudar para plataformas alternativas em busca de melhor funcionalidade.
- Os usuários enfrentam **problemas de mensagens** com o respond.io, observando problemas com a sincronização, edição de mensagens e respostas atrasadas.
- Os usuários acham a plataforma **cara** , especialmente para empresas em crescimento, e sugerem melhorias nos preços e recursos.
- Os usuários acham a **funcionalidade de chat limitada** do respond.io insuficiente, faltando recursos essenciais como pipelines e gerenciamento de mensagens.
- Os usuários acham frustrante que **problemas de modelo** limitem a personalização e prejudiquem a capacidade de resposta nas conversas no respond.io.

#### What Are Recent G2 Reviews of respond.io?

**["Sem custos por usuário, fluxos intuitivos e suporte IA: uma plataforma fluida e integral"](https://www.g2.com/pt/survey_responses/respond-io-review-13133185)**

**Rating:** 5.0/5.0 stars

_— Noel B._

[Read full review](https://www.g2.com/pt/survey_responses/respond-io-review-13133185)

**["Sucesso do Cliente Prático: Profundidade Técnica e Verdadeira Parceria de Negócios"](https://www.g2.com/pt/survey_responses/respond-io-review-13190145)**

**Rating:** 5.0/5.0 stars

_— Hanlon C._

[Read full review](https://www.g2.com/pt/survey_responses/respond-io-review-13190145)

#### What Are G2 Users Discussing About respond.io?

- [What does intercom do?](https://www.g2.com/pt/discussions/what-does-intercom-do)
- [Responder é seguro para IO?](https://www.g2.com/pt/discussions/is-respond-io-safe) - 2 comments
- [How do you use respond io?](https://www.g2.com/pt/discussions/how-do-you-use-respond-io)
- [O que o respond io faz?](https://www.g2.com/pt/discussions/what-does-respond-io-do) - 2 comments

### [Birdeye](https://www.g2.com/pt/products/birdeye/reviews)

Birdeye is a software designed to serve as a unified marketing and customer experience platform for multi-location brands where AI agents drive real business outcomes. The software provides review management, listings, social media publishing, surveys, and marketing automation by leveraging AI agents configured with brand voice, custom triggers, and location-level rules. It automates review responses, social post publishing, and lead engagement via chat and reduces the need for fragmented point solutions across locations. Birdeye addresses the complexity of managing local presence at scale by aggregating signals from reviews, social, messaging, and CRM integrations into a single customer profile per location. The software supports enterprise-ready deployments with SSO, audit logging, HIPAA, SOC 2, and GDPR compliance across teams in the U.S., EMEA, and APAC.

**Average Rating:** 4.7/5.0

**Total Reviews:** 4,069

#### How Do G2 Users Rate Birdeye?

- **the product tem sido um bom parceiro comercial?:** 9.4/10 (Category avg: 9.2/10)
- **Engajamento proativo:** 8.9/10 (Category avg: 8.6/10)
- **Engajamento contextual:** 8.8/10 (Category avg: 8.5/10)
- **Suporte de autoatendimento:** 8.6/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Birdeye?

- **Vendedor:** [Birdeye](https://www.g2.com/pt/sellers/birdeye)
- **Website da Empresa:** www.birdeye.com
- **Ano de Fundação:** 2012
- **Localização da Sede:** Palo Alto, CA
- **Twitter:** @BirdEye\_  
5,232 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97d4071e3de7fd002a6d125d6f043e9a3aa1186c59d8ddbd5983a7913f96581e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837064%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,442 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Proprietário, Gerente de Marketing
- **Top Industries:** Hospital e Cuidados de Saúde, Imóveis
- **Company Size:** 47% Small, 34% Medium

#### What Do G2 Reviewers Say About Birdeye?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários acham o Birdeye incrivelmente **fácil de usar** , apreciando a configuração intuitiva e a navegação fluida para gerenciar avaliações.
- Os usuários valorizam a **facilidade de uso** do Birdeye, achando a navegação e o gerenciamento de avaliações diretos e eficientes.
- Os usuários valorizam os recursos de **gestão de avaliações amigável** do Birdeye, melhorando a comunicação e a reputação sem esforço.
- Os usuários elogiam o **excelente suporte ao cliente** da Birdeye, garantindo uma integração suave e grande sucesso na implementação.
- Os usuários apreciam a **facilidade de uso e conveniência** do Birdeye, especialmente para gerenciar avaliações e comunicação com pacientes.

##### Cons

- Os usuários observam as **funcionalidades ausentes** no Birdeye, desejando integração com o TikTok e outras melhorias.
- Os usuários observam que a **interface lenta e as melhorias necessárias de IA** do Birdeye impactam a eficiência e a experiência de atendimento ao cliente.
- Os usuários acham **confuso gerenciar avaliações** de forma eficaz devido a problemas de integração e usabilidade do painel.
- Os usuários observam uma **curva de aprendizado** com a interface do Birdeye que pode desafiar aqueles menos familiarizados com tecnologia.
- Os usuários acham que os **recursos limitados** do Birdeye carecem de ferramentas abrangentes e integrações necessárias para uma experiência melhor.

#### What Are Recent G2 Reviews of Birdeye?

**["Voltamos para Birdeye por um Motivo"](https://www.g2.com/pt/survey_responses/birdeye-review-13192521)**

**Rating:** 5.0/5.0 stars

_— Terry Lind S._

[Read full review](https://www.g2.com/pt/survey_responses/birdeye-review-13192521)

**["Salvador da Pátria da Gestão de Reputação!"](https://www.g2.com/pt/survey_responses/birdeye-review-8930451)**

**Rating:** 5.0/5.0 stars

_— Lisbeth M._

[Read full review](https://www.g2.com/pt/survey_responses/birdeye-review-8930451)

#### What Are G2 Users Discussing About Birdeye?

- [O que torna o Birdeye uma ferramenta preferida para empresas que buscam melhorar sua reputação online e gestão de feedback de clientes?](https://www.g2.com/pt/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment
- [Para que serve o Birdeye?](https://www.g2.com/pt/discussions/what-is-birdeye-used-for) - 1 comment
- [As avaliações do BirdEye são falsas?](https://www.g2.com/pt/discussions/are-birdeye-reviews-fake) - 3 comments
- [How much is BirdEye monthly?](https://www.g2.com/pt/discussions/how-much-is-birdeye-monthly) - 1 comment
- [What does BirdEye cost?](https://www.g2.com/pt/discussions/what-does-birdeye-cost) - 1 comment

### [Freshdesk](https://www.g2.com/pt/products/freshdesk/reviews)

Freshdesk is a software designed to deliver enterprise-grade AI-powered customer service without the complexity typically associated with enterprise platforms. The software provides unified channel management, advanced ticketing, AI copilot assistance, and actionable insights by leveraging Freddy, a people-first AI, within the Freshdesk Command Center. It automates query resolution and workflow management and reduces time-to-resolution with AI agents that can go live in minutes for both simple and complex customer inquiries. Freshdesk addresses the challenge of scaling customer service across team sizes by consolidating channels, conversations, and automation into a single interface. The software supports omnichannel deployments with a 95% first contact resolution rate, up to 80% AI-agent resolutions, and a reported 225% ROI.

**Average Rating:** 4.4/5.0

**Total Reviews:** 3,676

#### How Do G2 Users Rate Freshdesk?

- **the product tem sido um bom parceiro comercial?:** 8.8/10 (Category avg: 9.2/10)
- **Engajamento proativo:** 8.4/10 (Category avg: 8.6/10)
- **Engajamento contextual:** 8.3/10 (Category avg: 8.5/10)
- **Suporte de autoatendimento:** 8.2/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Freshdesk?

- **Vendedor:** [Freshworks](https://www.g2.com/pt/sellers/freshworks)
- **Website da Empresa:** www.freshworks.com
- **Ano de Fundação:** 2010
- **Localização da Sede:** San Mateo, CA
- **Twitter:** @FreshworksInc  
19,020 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,505 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Gerente, Proprietário
- **Top Industries:** Tecnologia da Informação e Serviços, Software de Computador
- **Company Size:** 48% Small, 40% Medium

#### What Do G2 Reviewers Say About Freshdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários apreciam a **facilidade de uso** no Freshdesk, facilitando o gerenciamento rápido de tickets e a adoção tranquila pela equipe.
- Os usuários apreciam a **facilidade de uso** no Freshdesk, facilitando a rápida adoção e gestão eficaz de tickets.
- Os usuários apreciam os **recursos de automação** do Freshdesk, reduzindo significativamente a carga de trabalho e aumentando a eficiência no suporte ao cliente.
- Os usuários se beneficiam da **alta eficiência** do Freshdesk, tornando o gerenciamento de tickets e a colaboração em equipe contínuos e produtivos.
- Os usuários apreciam a **organização e rastreamento eficaz de tickets** no Freshdesk, melhorando a priorização do trabalho e a colaboração.

##### Cons

- Os usuários acham o **recurso de gerenciamento de ativos ausente** no Freshdesk limitante em comparação com seu produto irmão FreshService.
- Os usuários enfrentam **problemas de bilhetagem** com o Freshdesk, como tickets duplicados e atrasos durante períodos de alto volume.
- Os usuários enfrentam **criação duplicada de tickets** e desempenho lento durante alto volume, impactando os tempos de resolução e a eficiência.
- Os usuários acham que os **recursos limitados** do Freshdesk podem ser opressivos, especialmente para novos usuários que buscam simplicidade.
- Os usuários enfrentam **limitações em recursos avançados e personalizações** no Freshdesk, impactando especialmente equipes menores e grandes volumes de tickets.

#### What Are Recent G2 Reviews of Freshdesk?

**["Uma plataforma rica em recursos para gerenciar o atendimento ao cliente"](https://www.g2.com/pt/survey_responses/freshdesk-review-13171971)**

**Rating:** 4.5/5.0 stars

_— sreenivasan p._

[Read full review](https://www.g2.com/pt/survey_responses/freshdesk-review-13171971)

**["Software de Helpdesk Simples, Poderoso e Eficaz"](https://www.g2.com/pt/survey_responses/freshdesk-review-12954417)**

**Rating:** 4.5/5.0 stars

_— Aditya S._

[Read full review](https://www.g2.com/pt/survey_responses/freshdesk-review-12954417)

#### What Are G2 Users Discussing About Freshdesk?

- [Quais estratégias inovadoras de atendimento ao cliente as empresas estão implementando usando o Freshdesk?](https://www.g2.com/pt/discussions/what-innovative-customer-service-strategies-are-companies-implementing-using-freshdesk) - 1 comment
- [Como o Freshdesk está sendo usado para melhorar a eficiência operacional e a experiência do usuário em seu campo específico?](https://www.g2.com/pt/discussions/how-is-freshdesk-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment
- [Para que é usado o Freshdesk?](https://www.g2.com/pt/discussions/what-is-freshdesk-used-for) - 4 comments, 1 upvote
- [Qual é a diferença entre Freshdesk e Freshservice?](https://www.g2.com/pt/discussions/what-is-the-difference-between-freshdesk-and-freshservice) - 2 comments
- [Is freshdesk a CRM?](https://www.g2.com/pt/discussions/is-freshdesk-a-crm) - 3 comments

### [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/pt/products/agentforce-service-formerly-salesforce-service-cloud/reviews)

Agentforce Service (formerly Salesforce Service Cloud) is a software designed to enable seamless collaboration between AI agents and human service teams across every channel and industry. The software provides autonomous resolution of high-volume interactions, proactive support, and 24/7 cross-channel service by leveraging Agentforce and Data Cloud built on the Salesforce Platform. It automates low-touch, high-volume customer interactions and reduces the need for human escalation except in complex, high-touch scenarios. Agentforce Service addresses productivity and customer satisfaction challenges by integrating AI directly into service workflows and surfacing data from products, assets, and services. The software supports omnichannel service delivery, agent productivity acceleration, and growth outcomes within one unified platform.

**Average Rating:** 4.4/5.0

**Total Reviews:** 6,969

#### How Do G2 Users Rate Agentforce Service (formerly Salesforce Service Cloud)?

- **the product tem sido um bom parceiro comercial?:** 8.7/10 (Category avg: 9.2/10)
- **Engajamento proativo:** 8.3/10 (Category avg: 8.6/10)
- **Engajamento contextual:** 8.1/10 (Category avg: 8.5/10)
- **Suporte de autoatendimento:** 8.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)?

- **Vendedor:** [Salesforce](https://www.g2.com/pt/sellers/salesforce)
- **Website da Empresa:** www.salesforce.com
- **Ano de Fundação:** 1999
- **Localização da Sede:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Administrador do Salesforce, Desenvolvedor Salesforce
- **Top Industries:** Tecnologia da Informação e Serviços, Software de Computador
- **Company Size:** 42% Medium, 37% Large

#### What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários adoram a **facilidade de uso** do Serviço Agentforce, apreciando a configuração rápida e os recursos úteis.
- Os usuários apreciam a **interface amigável e as capacidades de relatórios eficazes** do Agentforce Service, melhorando a eficiência do gerenciamento de casos.
- Os usuários apreciam a **gestão de casos simplificada** do Agentforce Service, que facilita a organização e a transferência entre departamentos.
- Os usuários valorizam a **eficiência** do Serviço Agentforce, permitindo uma configuração perfeita e gestão simplificada das tarefas de atendimento ao cliente.
- Os usuários apreciam os **guias úteis e a facilidade de configuração** , melhorando sua experiência geral com o Salesforce Service Cloud.

##### Cons

- Os usuários acham que a **complexidade** do Serviço Agentforce pode exigir treinamento e planejamento extensivos para uso eficaz.
- Os usuários acham a **curva de aprendizado íngreme** para novos usuários, exigindo tempo considerável e planejamento para utilizar totalmente os recursos.
- Os usuários acham a **curva de aprendizado íngreme** do serviço Agentforce desafiadora, especialmente para a integração de novos membros da equipe.
- Os usuários acham que o **preço e os complementos são caros** , exigindo um planejamento cuidadoso para gerenciar os custos de licença de forma eficaz.
- Os usuários acham a **usabilidade complexa** do Serviço Agentforce desafiadora, especialmente durante a configuração e personalização para recursos avançados.

#### What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)?

**["A Evolução do Serviço: Ligando a Lacuna Entre Dados e Ação."](https://www.g2.com/pt/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)**

**Rating:** 4.0/5.0 stars

_— Naampreet K._

[Read full review](https://www.g2.com/pt/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)

**[""Revisão de Uso Diário do Salesforce Service Cloud em Cobranças""](https://www.g2.com/pt/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)**

**Rating:** 5.0/5.0 stars

_— Arnold D._

[Read full review](https://www.g2.com/pt/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)

#### What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)?

- [Como o Salesforce Service Cloud contribui para criar uma experiência de atendimento ao cliente mais responsiva e eficiente?](https://www.g2.com/pt/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) - 3 comments, 1 upvote
- [Como o Salesforce Service Cloud está sendo usado para melhorar a eficiência operacional e a experiência do usuário em seu campo específico?](https://www.g2.com/pt/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 4 comments
- [What does customer self service require?](https://www.g2.com/pt/discussions/what-does-customer-self-service-require)
- [O que é a comunidade de clientes do Salesforce?](https://www.g2.com/pt/discussions/what-is-salesforce-customer-community) - 2 comments
- [What is feedback management system?](https://www.g2.com/pt/discussions/what-is-feedback-management-system)

### [ContactPigeon](https://www.g2.com/products/contactpigeon/reviews)

ContactPigeon empowers retailers to build interactions that resonate deeply with their customers. By unifying real-time customer data with advanced AI and automation engines, we enable businesses to scale their engagements across channels effectively while cultivating enduring customer loyalty through every step of the customer journey. The platform is built around two core components. The Omnichannel Customer Engagement solution enables retailers to manage and execute marketing campaigns across multiple built-in messaging channels, ensuring consistency and relevance in every customer interaction. Our powerful Customer Data Platform (CDP) collects, analyzes, and uses customer data to create automated, personalized experiences at scale. Together, these components provide a comprehensive solution for retailers looking to build meaningful, lasting relationships with their audience. The ContactPigeon suite offers a robust set of features, including: • Automated customer journey orchestration that ensures a cohesive and seamless experience across all touchpoints and channels • Built-in messaging channels and campaign manager that covers email, mobile (sms / WhatsApp / Viber), push notifications, pop-ups, forms, chatbot, and direct mails • BI tools for real-time analytics and customizable dashboards for deep insights into customer behavior and campaign performance • AI-driven product recommendations and RFM analysis to enhance the shopping experience and predict the at-risk customers • Advanced customer segmentation and clustering capabilities to segment your audience effectively, enabling targeted marketing that resonates with specific groups

**Average Rating:** 4.9/5.0

**Total Reviews:** 286

#### How Do G2 Users Rate ContactPigeon?

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.2/10)

#### Who Is the Company Behind ContactPigeon?

- **Seller:** [ContactPigeon](https://www.g2.com/sellers/contactpigeon)
- **Company Website:** www.contactpigeon.com
- **Year Founded:** 2014
- **HQ Location:** Athens, Greece
- **Twitter:** @ContactPigeon  
456 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7eb5dfe9f23281a5d694be00205c4ddfc498b315e368a971a70653f480efa3e0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10507750%2F&secure%5Burl_type%5D=linkedin_company_website)  
32 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Manager, Marketing Director
- **Top Industries:** Apparel & Fashion, Retail
- **Company Size:** 62% Small, 33% Medium

#### What Do G2 Reviewers Say About ContactPigeon?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **automation efficiency** of ContactPigeon, enhancing campaign coordination and boosting revenue generation significantly.
- Users highlight the **effective automation flows** of ContactPigeon, streamlining their marketing processes remarkably.
- Users appreciate the **flexibility in managing customer engagement** with ContactPigeon, streamlining diverse marketing activities effectively.
- Users value the **effective email marketing** of ContactPigeon, enhancing organization and boosting revenue through tailored campaigns.
- Users value the **diverse features** of ContactPigeon, enjoying seamless management of multiple marketing channels from one platform.

##### Cons

- Users find the **learning curve steep** for advanced features, complicating tasks despite responsive support from the team.
- Users experience **slow performance** at times, especially with larger campaign lists and reports, impacting usability.
- Users find that the platform experiences **slow loading** times occasionally, which can impact efficiency and user experience.
- Users find the **high complexity** of certain features in ContactPigeon challenging, despite overall functionality being satisfactory.
- Users find the **user experience lacking** in some specific areas, which can hinder effective use of the platform.

#### What Are Recent G2 Reviews of ContactPigeon?

**["Step-by-Step Strategy Boost With Powerful Automations and Customizable Pop-Ups"](https://www.g2.com/survey_responses/contactpigeon-review-13002738)**

**Rating:** 5.0/5.0 stars

_— zaklin r._

[Read full review](https://www.g2.com/survey_responses/contactpigeon-review-13002738)

**["A strong platform and a team with a human, customer-centric approach"](https://www.g2.com/survey_responses/contactpigeon-review-10632265)**

**Rating:** 5.0/5.0 stars

_— Emmanouela P._

[Read full review](https://www.g2.com/survey_responses/contactpigeon-review-10632265)

#### What Are G2 Users Discussing About ContactPigeon?

- [What is ContactPigeon used for?](https://www.g2.com/discussions/what-is-contactpigeon-used-for)

### [Talkdesk](https://www.g2.com/products/talkdesk/reviews)

Talkdesk is a software designed to automate the full complexity of modern customer journeys through its Customer Experience Automation platform, a category purpose-built to replace fragmented, human-coordinated workflows. The software provides autonomous multi-agent AI orchestration, real-time actionable knowledge, and industry-specialized workflows by leveraging the Talkdesk Data Cloud, which converts transcripts, call recordings, case notes, and CRM records into contextual intelligence. It automates the full CX lifecycle across a Discover, Build, Orchestrate, and Measure cycle and reduces reliance on manual coordination between human agents and back-office systems. Talkdesk addresses the challenge of modernizing enterprise customer experience without a full platform replacement by offering prebuilt AI agents and rapid time-to-value deployment. The software supports cross-industry and specialized use cases in healthcare, financial services, retail, utilities, travel, and government for global enterprise brands.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,471

#### How Do G2 Users Rate Talkdesk?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10)
- **Proactive Engagement:** 10.0/10 (Category avg: 8.6/10)
- **Contextual Engagement:** 10.0/10 (Category avg: 8.5/10)
- **Self-Serve Support:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Talkdesk?

- **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk)
- **Company Website:** www.talkdesk.com
- **Year Founded:** 2011
- **HQ Location:** Palo Alto, CA
- **Twitter:** @talkdesk  
6,959 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,391 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Supervisor, Customer Service Representative
- **Top Industries:** Consumer Services, Computer Software
- **Company Size:** 60% Medium, 20% Large

#### What Do G2 Reviewers Say About Talkdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity.
- Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations.
- Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions.
- Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams.
- Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency.

##### Cons

- Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations.
- Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts.
- Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management.
- Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems.
- Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts.

#### What Are Recent G2 Reviews of Talkdesk?

**["rep review"](https://www.g2.com/survey_responses/talkdesk-review-11332704)**

**Rating:** 5.0/5.0 stars

_— M S._

[Read full review](https://www.g2.com/survey_responses/talkdesk-review-11332704)

**["Copilot Makes Customer Context Clearer and Boosts Performance"](https://www.g2.com/survey_responses/talkdesk-review-13188022)**

**Rating:** 4.0/5.0 stars

_— Jacqueline T._

[Read full review](https://www.g2.com/survey_responses/talkdesk-review-13188022)

#### What Are G2 Users Discussing About Talkdesk?

- [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments
- [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments

### [SAP Service Cloud](https://www.g2.com/pt/products/sap-service-cloud/reviews)

O SAP Service Cloud é uma solução inteligente de atendimento ao cliente que ajuda você a reinventar o atendimento ao cliente e cumprir a promessa da sua marca. Ele permite que você construa um serviço conectado, perspicaz e adaptável que aumenta a lealdade do cliente. Conecte canais, pessoas e processos para resolver rapidamente problemas dos clientes: ative toda a empresa para resolver problemas dos clientes e aumentar a produtividade. Aproveite insights impulsionados por IA para velocidade e eficiência: capacite suas equipes de serviço com uma área de trabalho unificada para agentes e insights ricos, apoiados por automação e recomendações baseadas em IA. Adapte-se e prospere na era da mudança constante: adapte rapidamente seu atendimento ao cliente quando necessário com a solução componível e escalável.

**Average Rating:** 4.4/5.0

**Total Reviews:** 249

#### How Do G2 Users Rate SAP Service Cloud?

- **the product tem sido um bom parceiro comercial?:** 8.8/10 (Category avg: 9.2/10)
- **Engajamento proativo:** 8.6/10 (Category avg: 8.6/10)
- **Engajamento contextual:** 8.7/10 (Category avg: 8.5/10)
- **Suporte de autoatendimento:** 8.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind SAP Service Cloud?

- **Vendedor:** [SAP](https://www.g2.com/pt/sellers/sap)
- **Ano de Fundação:** 1972
- **Localização da Sede:** Walldorf
- **Twitter:** @SAP  
297,052 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8fd712dbd816fadfc039a60dcf8c1a3d6a48469756075586fa0be3da7e4b74d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsap%2F&secure%5Burl_type%5D=linkedin_company_website)  
141,955 funcionários no LinkedIn®
- **Propriedade:** NYSE:SAP

#### Who Uses This Product?

- **Who Uses This:** Engenheiro de Software, Consultor
- **Top Industries:** Tecnologia da Informação e Serviços, Software de Computador
- **Company Size:** 39% Medium, 34% Large

#### What Do G2 Reviewers Say About SAP Service Cloud?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários apreciam a **facilidade de uso** do SAP Service Cloud, simplificando o gerenciamento de clientes e aumentando a produtividade.
- Os usuários apreciam as **ferramentas robustas de personalização** do SAP Service Cloud, que melhoram a funcionalidade e agilizam as interações com os clientes.
- Os usuários valorizam a **eficiência** do SAP Service Cloud, apreciando operações simplificadas e entrega de serviço aprimorada em todos os canais.
- Os usuários valorizam a **visibilidade abrangente** do SAP Service Cloud, melhorando a eficiência do atendimento ao cliente e a colaboração da equipe.
- Os usuários valorizam os **processos automatizados** no SAP Service Cloud para gerenciar e rastrear eficientemente os problemas dos clientes.

##### Cons

- Os usuários acham a **complexidade** do SAP Service Cloud esmagadora, especialmente para os novatos que navegam por seus inúmeros recursos e integrações.
- Os usuários acham a **curva de aprendizado acentuada** do SAP Service Cloud desafiadora, com obstáculos complexos de configuração e personalização.
- Os usuários acham a **curva de aprendizado íngreme** do SAP Service Cloud desafiadora, especialmente com configurações complexas e personalização.
- Os usuários muitas vezes têm dificuldades com a **interface complexa e desatualizada** , o que prejudica sua experiência geral e navegação.
- Os usuários muitas vezes acham a interface do SAP Service Cloud **não intuitiva** , levando a uma curva de aprendizado desafiadora para os novatos.

#### What Are Recent G2 Reviews of SAP Service Cloud?

**["SAP Service Cloud mantém o serviço ao cliente organizado e colaborativo"](https://www.g2.com/pt/survey_responses/sap-service-cloud-review-13098516)**

**Rating:** 4.0/5.0 stars

_— Mr. Prakash G._

[Read full review](https://www.g2.com/pt/survey_responses/sap-service-cloud-review-13098516)

**["Integração e Insights Abrangentes, Pequenos Obstáculos na Interface do Usuário"](https://www.g2.com/pt/survey_responses/sap-service-cloud-review-11765561)**

**Rating:** 5.0/5.0 stars

_— Carl N._

[Read full review](https://www.g2.com/pt/survey_responses/sap-service-cloud-review-11765561)

#### What Are G2 Users Discussing About SAP Service Cloud?

- [Para que é usado o SAP Service Cloud?](https://www.g2.com/pt/discussions/what-is-sap-service-cloud-used-for)

### [Textline](https://www.g2.com/pt/products/textline/reviews)

Textline é uma plataforma de mensagens de texto para empresas, rica em recursos e segura. Ela capacita as equipes de suporte, vendas, marketing e operações a se comunicarem melhor e em escala. Conecte-se com clientes, leads, pacientes ou funcionários usando o Textline para construir melhores relacionamentos, oferecer um atendimento ao cliente de primeira linha ou fechar mais negócios. Com recursos como uma caixa de entrada de SMS compartilhada, mensagens de texto bidirecionais, SMS compatível com HIPAA, chat ao vivo na web, automações e muito mais, o Textline ajuda milhares de empresas, incluindo 1-800-GOT-JUNK?, Tuft & Needle e Lyft, a melhorar e otimizar as conversas de negócios. Experimente o Textline gratuitamente por 14 dias hoje mesmo e comece a personalizar seu alcance ao cliente e a automatizar seus fluxos de comunicação.

**Average Rating:** 4.7/5.0

**Total Reviews:** 379

#### How Do G2 Users Rate Textline?

- **the product tem sido um bom parceiro comercial?:** 9.3/10 (Category avg: 9.2/10)
- **Engajamento proativo:** 9.0/10 (Category avg: 8.6/10)
- **Engajamento contextual:** 8.4/10 (Category avg: 8.5/10)
- **Suporte de autoatendimento:** 8.4/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Textline?

- **Vendedor:** [Textline](https://www.g2.com/pt/sellers/textline)
- **Website da Empresa:** textline.com
- **Ano de Fundação:** 2015
- **Localização da Sede:** Los Angeles, CA
- **Twitter:** @textline  
281 seguidores no Twitter
- **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=abb94e870985b98bba53850d6905424be761f6477c2aeacd07493422e98b61f9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7583438%2F&secure%5Burl_type%5D=linkedin_company_website)  
63 funcionários no LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Gerente de Operações
- **Top Industries:** Saúde, Bem-estar e Fitness, Hospital e Cuidados de Saúde
- **Company Size:** 68% Small, 27% Medium

#### What Do G2 Reviewers Say About Textline?

_AI-generated summary from verified user reviews_

##### Pros

- Os usuários acham o Textline fácil de usar, apreciando a **interface amigável** e o suporte ao cliente útil para suas necessidades.
- Os usuários apreciam as **capacidades de comunicação eficientes** do Textline, melhorando significativamente o suporte ao cliente e a entrega de serviços.
- Os usuários elogiam o **atendimento ao cliente amigável e eficiente** da Textline, sempre pronto para ajudar com qualquer problema.
- Os usuários adoram as **capacidades de comunicação eficiente** do Textline, melhorando a interação com o cliente e otimizando os fluxos de trabalho.
- Os usuários valorizam a **comunicação responsiva** do Textline, aprimorando sua capacidade de se envolver com os clientes de forma eficaz.

##### Cons

- Os usuários acham a falta de **opções de migração agendada** no Textline limitante para sua flexibilidade em comparação com concorrentes como o Twilio.
- Os usuários enfrentam **problemas de mensagens** , como funcionalidade de busca deficiente e dificuldade em rastrear respostas, afetando a usabilidade geral.
- Os usuários destacam os **recursos limitados** do Textline, especialmente em relação ao rastreamento de mensagens e capacidades de busca.
- Os usuários enfrentam desafios com **problemas de notificação** , achando-os excessivos e sem opções de filtragem para melhor gerenciamento.
- Os usuários frequentemente experimentam **falhas de software** que interrompem a funcionalidade, exigindo atualizações frequentes e causando notificações perdidas.

#### What Are Recent G2 Reviews of Textline?

**["Textline torna a comunicação com o paciente suave, rápida e fácil"](https://www.g2.com/pt/survey_responses/textline-review-12696238)**

**Rating:** 5.0/5.0 stars

_— Bahareh H._

[Read full review](https://www.g2.com/pt/survey_responses/textline-review-12696238)

**["Ferramenta de Comunicação Eficiente, Versátil e Essencial"](https://www.g2.com/pt/survey_responses/textline-review-10345791)**

**Rating:** 5.0/5.0 stars

_— Greg S._

[Read full review](https://www.g2.com/pt/survey_responses/textline-review-10345791)

#### What Are G2 Users Discussing About Textline?

- [How much is textline a month?](https://www.g2.com/pt/discussions/how-much-is-textline-a-month)
- [How does text line work?](https://www.g2.com/pt/discussions/how-does-text-line-work)
- [What is Textline com?](https://www.g2.com/pt/discussions/what-is-textline-com)
- [Is Textline good?](https://www.g2.com/pt/discussions/is-textline-good) - 2 comments, 1 upvote

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[Browse Conversational Support Themes](/categories/conversational-support/themes)

 ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin")
JL

Researched and written by [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)

Updated 

Products classified in the overall Conversational Support category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Conversational Support to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Conversational Support category.

In addition to qualifying for inclusion in the Conversational Support Software category, to qualify for inclusion in the Small Business Conversational Support Software category, a product must have at least 10 reviews left by a reviewer from a small business.

Top Tools at a Glance

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Omnichannel ticket routing with unified agent workspace

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User Review

"Unified Omnichannel Support with Powerful Automation and Analytics"

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| 

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Omnichannel case routing with Salesforce-native AI

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User Review

"The Evolution of Service: Bridging the Gap Between Data and Action."

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| 

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Knowledge-base-grounded AI ticket deflection

 | 

User Review

"Helpful AI Support That Saves Our Team Time"

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| 

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Omnichannel ticketing with CRM-native conversation history

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User Review

"Ticket management and centralized support with automations that enhance the experience"

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| 

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Unified inbox for multi-channel customer conversations

 | 

User Review

"We Came Back to Birdeye for a Reason"

 |
| 

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No-code conversational support with trainable knowledge bases

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User Review

"Fast, No-Code AI Assistant That Delivers Contextual Answers"

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| 

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Omnichannel ticket routing with automation workflows

 | 

User Review

"A Feature-Rich Platform for Managing Customer Service"

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| 

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Unified SMS inbox with AI-automated follow-up

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User Review

"Fees less like a review collection tool and more like a digital front desk"

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| 

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Omnichannel inbox with AI-automated conversation routing

 | 

User Review

"No costs per user, intuitive flows, and AI support: a fluid and comprehensive platform"

 |

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Show More

* * *

## How Do You Choose the Right Conversational Support Software?

### What You Should Know About Conversational Support Software

### **Conversational Support Software Buying Insights at a Glance**

[Conversational support software](https://www.g2.com/categories/conversational-support) enables real-time, multi-channel customer interactions by integrating chat, messaging, and AI-powered assistance into unified support workflows. Instead of treating customer conversations as disconnected tickets across fragmented channels, these platforms centralize interactions from email, chat, social media, and messaging apps into cohesive conversation histories. The result is a support experience that feels more like continuous dialogue and less like repetitive ticket exchanges.

As customer expectations for instant, personalized responses intensify, the best conversational support software has become essential infrastructure for customer service operations. Support teams rely on conversational customer engagement platforms to unify conversations across multiple channels, automate routine responses with [AI chatbots](https://www.g2.com/categories/ai-chatbots), route complex issues to specialized agents, maintain context across conversation threads, and provide self-service through [knowledge bases](https://www.g2.com/categories/knowledge-base-software) and conversational interfaces. In practice, conversational support platforms act as the connective layer between customer communication channels, agent workflows, and [knowledge management systems](https://www.g2.com/categories/knowledge-management).

Based on G2 review data, users rate conversational support software strongly overall. The category holds an average star rating of 4.57/5 and an average likelihood to recommend of 9.14/10. Ease-of-use metrics trend high across the category, with 6.42/7 for Ease of Use, 6.26/7 for Ease of Setup, and 6.34/7 for Quality of Support. These scores suggest that most teams are able to adopt conversational customer engagement software relatively quickly once routing rules and integrations are configured.

The biggest buying pattern that appears across reviews is that teams evaluating conversational support platforms are trying to balance two priorities at once: delivering personalized customer experiences and maintaining operational efficiency at scale. Strong platforms typically succeed by combining intelligent automation, omnichannel conversation management, and agent-friendly interfaces that reduce context switching.

Common use cases include omnichannel conversation management consolidating customer interactions from email, live chat, social media, SMS, and messaging apps into unified agent workspaces, AI-powered chatbots handling routine inquiries and collecting information before human handoff, proactive customer outreach sending targeted messages based on user behavior or account status, team collaboration features enabling internal notes and conversation assignment across support teams, knowledge base integration surfacing relevant articles during conversations to accelerate resolution, and conversation analytics tracking response times, resolution rates, and customer satisfaction across channels. Organizations also leverage these platforms for automated ticket routing, conversational commerce that enables purchases within chat, and sentiment analysis to identify frustrated customers who require priority attention.

Pricing for conversational support solutions usually scales with the number of support agents, the volume of conversations handled, advanced features such as AI automation and analytics, and the depth of integration with [CRM](https://www.g2.com/categories/crm) and [helpdesk systems](https://www.g2.com/categories/help-desk). Entry-level plans typically start with basic live chat and limited automation, while [enterprise conversational support software](https://www.g2.com/categories/conversational-support/enterprise) offers advanced AI capabilities, custom workflows, dedicated account management, and SLA-backed uptime guarantees.

**Top 5 FAQs from conversational support software buyers**

- How do conversational support platforms balance automation efficiency with maintaining personalized customer experiences?
- What omnichannel capabilities do conversational support tools offer for managing conversations across messaging apps and social media?
- How well do conversational support systems integrate with existing CRM, helpdesk, and customer data platforms?
- What level of AI sophistication do conversational support platforms provide for routing and automated responses?
- How do conversational support solutions handle conversation context retention across multiple customer touchpoints?

G2's top-rated conversational support software, based on verified reviews, includes [Salesforce Service Cloud](https://www.g2.com/products/salesforce-service-cloud/reviews), [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews), [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews), [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews), [and Freshdesk.](https://www.g2.com/products/freshdesk/reviews)

### What Are the Top-Reviewed Conversational Support Software on G2?

[Salesforce Service Cloud](https://www.g2.com/products/salesforce-service-cloud/reviews)

- Number of Reviews: 660
- Satisfaction: 98
- Market Presence: 99
- G2 Score: 99

[Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)

- Number of Reviews: 2077
- Satisfaction: 95
- Market Presence: 95
- G2 Score: 95

[HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)

- Number of Reviews: 1677
- Satisfaction: 94
- Market Presence: 89
- G2 Score: 91

[Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews)

- Number of Reviews: 2132
- Satisfaction: 99
- Market Presence: 75
- G2 Score: 87

[Freshdesk](https://www.g2.com/products/freshdesk/reviews)

- Number of Reviews: 721
- Satisfaction: 87
- Market Presence: 84
- G2 Score: 85

Satisfaction reflects how users rate their experience with the product based on review signals such as usability, support, and likelihood to recommend. ([Source 2](https://www.g2.com/reports))

Market Presence represents a product's market footprint based on company size, user adoption, and product growth indicators. ([Source 2](https://www.g2.com/reports))

G2 Score combines Satisfaction and Market Presence to create a category-level ranking that enables direct product comparison. ([Source 2](https://www.g2.com/reports))

Learn more about how G2 calculates these scores. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies))

### What I Often See in Conversational Support Software Software

#### Pros: What I See Users Consistently Appreciating

- **Unified inbox consolidating conversations from multiple channels into single workspace**

_“I still really appreciate having cross-channel support with email, calls, and chats all in one central platform. One thing I’ve continued to value is how easy it is to review a customer’s full ticket history, which helps provide better context and continuity when assisting them. I also really like the ability to merge tickets from the same user to avoid duplicate conversations with different agents. That feature helps keep communication organized and ensures customers aren’t repeating themselves.”_ - [Leathia M.](https://www.g2.com/products/zendesk-for-customer-service/reviews/zendesk-for-customer-service-review-6478483), Zendesk for Customer Service Review

- **AI-powered chatbots handling routine inquiries before escalating to human agents**

_“I really appreciate how Fin by Intercom uses AI to efficiently handle customer queries, especially the simpler ones, and that it's able to effectively filter out unnecessary inquiries. This feature significantly streamlines our customer support process by reducing our team's workload, allowing us to focus on more detailed customer interactions. It's incredibly beneficial that approximately 25% of customer interactions are managed autonomously by the system, hence saving valuable time that we can invest in refining our content or addressing more complex customer issues in greater detail.”_ - [Bruno M.](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-11898144), Fin by Intercom Review

- **Knowledge base integration surfacing relevant articles during live conversations**

_“Salesforce Service Cloud provides exceptional omnichannel customer support, allowing seamless case management across email, phone, chat, and social media from a unified platform. The centralized data and reporting make it easy to track service metrics and deliver personalized support. Automation features, like AI-driven case assignment and knowledge base integration, significantly boost agent productivity and improve response times, ultimately enhancing customer satisfaction.”_ - [Shweta P.](https://www.g2.com/products/salesforce-service-cloud/reviews/salesforce-service-cloud-review-11823925), Salesforce Service Cloud Review

#### Cons: Where I See Many Platforms Falling Short

- **Steep learning curve navigating advanced customization and workflow automation features**

_“Zendesk could improve by making its interface simpler and reducing the learning curve for new users. Additionally, offering more advanced features in lower pricing tiers would make the platform more accessible for smaller support teams.”_ - [Sairaja S.](https://www.g2.com/products/zendesk-for-customer-service/reviews/zendesk-for-customer-service-review-11438329), Zendesk for Customer Service Review 

- **Limited mobile app functionality compared to desktop experience for agents**

_“In some scenarios, the Front app in mobile phone can't function that much of the web access. Some notifications are too many to sort. If you're receiving a large volume of messages, such as SMS or chat, coming from replies from the automation sent by the integrated software, sometimes it overwhelms. There are also times that the Front app crashes and is not recommended to use on a phone while you're in a weak signal of internet connection or mobile data.”_ - [Steve O.](https://www.g2.com/products/front/reviews/front-review-10652740), Front Review

- **Advanced features locked behind higher-tier plans restricting smaller team access**

_“The biggest downside is pricing; it can scale up quickly as your user base or contact volume grows. Some features that feel core (like advanced reporting or certain automation tools) are gated behind higher-tier plans. Also, while the inbox is powerful, there’s a bit of a learning curve for new team members to fully grasp the workflows and settings. Finally, their support response times can sometimes be slower than expected for a tool that powers customer support.”_ - [Will P.](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-11161548), Fin by Intercom Review

### My Expert Takeaway on Conversational Support Software in 2026

Review data suggests that conversational support software performs particularly well in areas that tend to drive long-term product adoption. The category averages 4.57 out of 5 stars, paired with a 9.14 out of 10 likelihood-to-recommend score, which indicates that most support teams see meaningful value from these platforms once they become part of customer service operations.

Where I see the biggest difference between average and high-performing teams is how they use these tools beyond basic live chat. The most successful teams treat the best conversational support software as comprehensive customer engagement platforms, not just as reactive support channels. They actively leverage proactive messaging to reach customers before issues escalate, use conversation analytics to identify common pain points and improve self-service content, and employ AI automation to handle tier-one inquiries while routing complex issues to specialized agents. That approach helps maintain stronger customer satisfaction scores and reduces average handling time across the support organization.

I also notice stronger adoption patterns in industries where customer experience directly impacts retention, such as computer software, consumer services, marketing and advertising, and financial services. In those environments, support teams often manage high volumes of conversations while maintaining personalized interactions. Conversational customer engagement platforms make it easier to scale support operations while preserving conversation context and customer history across multiple touchpoints.

Another clear trend in the data is that ease of use and integration capabilities strongly influence adoption. Products with the highest recommendation scores tend to combine powerful automation features with intuitive interfaces that reduce agent training requirements. Metrics like Ease of Use (6.42/7), Ease of Setup (6.26/7), and Quality of Support (6.34/7) reinforce the idea that most teams can implement these platforms without significant operational friction, especially when platforms integrate seamlessly with existing CRM and helpdesk systems.

If I were advising a team evaluating conversational support platforms, I would focus on three things early in the buying process: how effectively the platform unifies conversations across the channels where your customers actually communicate, how intelligently AI automation can handle routine inquiries while knowing when to escalate to humans, and how well conversation data integrates with your broader customer data ecosystem to enable personalized support. The tools that perform best in those areas usually become foundational infrastructure for customer service excellence and retention.

### Conversational Support Software FAQs

#### **What are the best platforms for integrating conversational support with help desks?**

Helpdesk integration enables seamless ticket creation and conversation tracking across support systems. Top platforms on G2 include:

- [Salesforce Service Cloud](https://www.g2.com/products/salesforce-service-cloud/reviews) **:** Native integration with Service Cloud ticketing and case management.
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) **:** Unified platform combining conversational support with robust ticketing.
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) **:** Integrated helpdesk with conversational tools and CRM connectivity.
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) **:** Omnichannel support combining tickets, chat, and phone in one platform.
- [Front](https://www.g2.com/products/front/reviews) **:** Shared inbox connecting conversations to helpdesk workflows and team collaboration.

#### **What is the best software for managing omnichannel conversational support?**

Omnichannel management requires unified conversation handling across email, chat, social media, and messaging apps. Best software on G2 includes:

- [respond.io](https://www.g2.com/products/respond-io/reviews) **:** Purpose-built for managing conversations across WhatsApp, Facebook, Instagram, and more.
- [Birdeye](https://www.g2.com/products/birdeye/reviews) **:** Omnichannel platform consolidating customer interactions across multiple touchpoints.
- [Kore.AI](https://www.g2.com/products/kore-ai/reviews) **:** Enterprise omnichannel AI platform with unified conversation orchestration.
- [SleekFlow](https://www.g2.com/products/sleekflow/reviews) **:** Omnichannel messaging platform integrating WhatsApp, WeChat, and social channels.

#### **What are the best tools for personalizing customer support chats?**

Personalization requires customer context, conversation history, and intelligent routing. Best tools on G2 include:

- [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) **:** AI-powered personalization with customer data integration and smart suggestions.
- [Gladly](https://www.g2.com/products/gladly/reviews) **:** Customer-centric platform organizing conversations around people, not tickets.
- [Kustomer](https://www.g2.com/products/kustomer/reviews) **:** CRM-powered support platform with comprehensive customer timeline views.
- [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) **:** Context-aware support with integrated customer data and conversation history.
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) **:** CRM-integrated support enabling personalized conversations with full contact context.

#### **What are the top platforms for proactive conversational support?**

Proactive support requires triggered messaging, behavioral analytics, and targeted outreach capabilities. Top platforms on G2 include:

- [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) **:** Proactive messaging based on customer behavior and product usage patterns.
- [Podium](https://www.g2.com/products/podium/reviews) **:** Proactive SMS and messaging outreach for customer engagement and reviews.
- [Birdeye](https://www.g2.com/products/birdeye/reviews) **:** Automated review requests and proactive customer communication tools.
- [Textline](https://www.g2.com/products/textline/reviews) **:** Business texting platform enabling proactive customer messaging campaigns.

#### **What are the top-rated conversational support platforms for enterprises?**

Enterprises need platforms that support large teams, advanced security, and complex workflows. Top-rated enterprise conversational support platforms on G2 include:

- [Salesforce Service Cloud](https://www.g2.com/products/salesforce-service-cloud/reviews) **:** Enterprise-grade platform with comprehensive customization and scalability.
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) **:** Widely adopted enterprise solution with robust admin controls.
- [Birdeye](https://www.g2.com/products/birdeye/reviews) **:** Enterprise customer experience platform with advanced analytics and reputation management.
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) **:** Scalable helpdesk supporting large enterprise support organizations.

#### **Which conversational support software offers the best analytics?**

Analytics require conversation tracking, performance metrics, and sentiment analysis. Software with the best analytics on G2 includes:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) **:** Comprehensive analytics including sentiment analysis, response metrics, and reputation tracking.
- [Salesforce Service Cloud](https://www.g2.com/products/salesforce-service-cloud/reviews) **:** Advanced reporting and dashboards with customizable KPIs.
- [Kustomer](https://www.g2.com/products/kustomer/reviews) **:** Customer journey analytics with conversation performance insights.
- [Front](https://www.g2.com/products/front/reviews) **:** Team analytics tracking response times, conversation volumes, and agent productivity.
- [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) **:** Detailed analytics on support metrics, customer satisfaction, and team performance.

### Sources

1. [G2 Research Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies)
2. [G2 Market Presence Score Overview](https://www.g2.com/reports)

Researched By: [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)

Last updated on: March 15, 2026

###