So easy to use and fosters great communication with clients for that extra customer support. Review collected by and hosted on G2.com.

I wish there were more filtering capabilities. Review collected by and hosted on G2.com.

We love the feature of Textline HQ and the easiness of contacting them if we have any issues, but also, it is such a great resource for our company and our patients. We get so much good feedback!!! The search function works well to find details of certain messages, as well as textline organizes the messages well, it is easy to see which ones have not been addressed yet, and I love how easily you can see the message has been sitting there in your inbox. I also love the ability to assign certain conversations to certain people, that helps keep a team organized yet they can still work together. Review collected by and hosted on G2.com.

Honestly, not too much. The ony thing I would say is when we complete a conversation, with the green check mark to resolve it, but if the patient messages back, it doesn't assign it to the user who was speaking to them before they "unresolved" the conversation, that would be nice if it automatically did that. Review collected by and hosted on G2.com.

Textline has a very user friendly interface. It is extremely easy for our teams to catch on and work quickly in the application. The support team is responsive and extremely knowledgeable. Review collected by and hosted on G2.com.

I personally have not had any experience with Textline that I would say I dislike. Review collected by and hosted on G2.com.

It gives me another modality for reaching patients Review collected by and hosted on G2.com.

I have no dislikes it is very efficient and simple to ise Review collected by and hosted on G2.com.

I loved that textline had an option to text enable a digital phone number that was voice only. Our company uses zoom phones so being able to text from a department number with a local areacode was a game changer. Especially in Alaska where non-local phone numbers are seen as immediate spam or phising attempts. Review collected by and hosted on G2.com.

Some of the phone number registration process could be a burden. Our CEO has sole signature authority for agreements, that presented a brief challenge durign setup. The carrier compliance took some work as well. Review collected by and hosted on G2.com.

I like the fact that you can add attachments or pictures and transfer the conversations to other team members when needed. Review collected by and hosted on G2.com.

No option for a truly local number.All provided numbers are from al alternate area code which may be confusing for clients expecting a local number or the business landline number Review collected by and hosted on G2.com.

Textline is an excellent product that does everything we need a robust SMS product to do. Review collected by and hosted on G2.com.

That I wasted my time with other providers before I found Textline. (more of a compliment) No complaints Review collected by and hosted on G2.com.

I am able to communicate with people at all times of the day, even when the office is closed. Also able to have someone send me a reminder on something. Review collected by and hosted on G2.com.

Nothing. It is amazing. It helps me so much daily. It is easy to use and i used it daily. Review collected by and hosted on G2.com.

I love that there is a contact book so that I can always reference who I am reaching out to and that I can claim those who are on my case load. Review collected by and hosted on G2.com.

I do have to refresh or re-open Textline at least once a day in order to use it, but that is a small problem to have, compared to the features that it provides. Review collected by and hosted on G2.com.

Our team of specialized tech service customer support professionals have a very easy time using Textline to work together as a team talking to unlimited customers each day, often talking to many customers at the same time all throught the day, every day. Our team had no trouble integrating Textline into our ticketing system of choice (zendesk) and the implemented notes that are automatically kept there frequently help us unravel technical challenges we're working on. The few times we've had to reach out to Textline Customer Support they've been immediately responsive and quickly created tailor-made solutions for our team. Review collected by and hosted on G2.com.

The limitations on mass texting is somewhat restrictive, I've found myself scheduling a batch of texts individually rather than doing a group batch of texts. There are also limits on using our number as a shortcode reciever, but I'm not sure those limitations are textline's fault. Review collected by and hosted on G2.com.