I use Textline on a daily basis. Aside of email, it is my most used form of communication with customers. It's a quick way to message customers and a convenient way for them to get back in touch with me. The announcement tool is fast and easy to use. Integration my contact list was a simple download. The filter options are very helpful in keeping your conversations organized. And the tiny time stamp on each message helps for a quick view on how long someone has been waiting for a reply. I have no experience with their Customer Support, which is a good thing. Review collected by and hosted on G2.com.

If a customer "stops" the text messages. But then later wants to get added, I am not able to add them back. Review collected by and hosted on G2.com.

Textline gives us the ability to communicate with our clients through text every day. Which makes it so convenient for us in so many ways. Textline keeps the client's phone numbers stored in the app for easy access, it allows us to keep record of the conversations, allows client to reach us before/after business hours and the best part is that we can acess it from anywhere. Customer service is always very efficient and will help resolve any problems in a very short amount of time. Review collected by and hosted on G2.com.

So far the only thing that we've had a problem with was not being able to search for conversations by date. However, after contacting customer service, they were able to get us the requested information within a few hours. Review collected by and hosted on G2.com.

I like that it is very user friendly. As a manager it helps us keep track of all guest communication and have receipts for any issues that may occur. Review collected by and hosted on G2.com.

The phone app is not very updated. You have to quit out of the app in order to see new messages. Review collected by and hosted on G2.com.

The quick customer support and the ease of use/implementation. Review collected by and hosted on G2.com.

As of now....there is nothing that I dislike Review collected by and hosted on G2.com.

It is very easy to use and great customer service for set up. Implemented perfectly with our Pipedrive CRM. We use it everyday with all our customer and they love it too. Review collected by and hosted on G2.com.

Would be even better if it could have a separate text bubble that stays on your pc. Review collected by and hosted on G2.com.

I love TextLine. Adding texting to my business line was a game-changer. The good.... I am super happy with the service. I love how everything works and especially love the ability to integrate it into my CRM. The Zapier automations are great and add a level of customization that I love. It's easy to implement and integrate. Your customer service is awesome.... so far. I plan on using this service every day from now on. Review collected by and hosted on G2.com.

It's pricey. You force me to buy 3 seats when I am a 1 person team. I understand that it gives me room to grow but you should leave that up to me. Only pay for the users I use. Right now I'm paying for 2 seats that I'm not using.

Also, the interface is a little clunky. Not very intuitive and sometimes glitches and I have to refresh the page. Sometimes the notifications don't go through so I have to keep checking the app to make sure I'm not missing any potential leads.

I would also appreciate the ability to block spam numbers. I am getting spam texts all the time and it slows down production. Review collected by and hosted on G2.com.

In today's world most people don't answer their phone. With Textline I can reach out to customers or reply to their inquiries directly. It opens up a communication link that saves us both time. Review collected by and hosted on G2.com.

I would like to be able to message more than one person more easily. Review collected by and hosted on G2.com.

we can keep internal conversations that only us ''users'' can see, the sender cannot see it which is good for internal information Review collected by and hosted on G2.com.

we can't pin messages in the chat so when we need to find a reference number for example we need scroll until we find it Review collected by and hosted on G2.com.

Textline allows us to communicate with our patients even when our phone systems have been down and they have been down alot. The tagging features allow us to contact specific patient demographics and keep constant communication flowing. This system even allowed us to integrate with our custom software via an API. What can I say, except that I love it! Review collected by and hosted on G2.com.

Nothing. The software does everything I need it to and more! Review collected by and hosted on G2.com.

I like that Texline allows real-time conversations between our case workers and our clients or business associates. This is vital in improving engagement and support. Overall ease of use and shortcut features helps streamline the communication process too. We would not be operational without Textline and use the application daily. Most importantly, we don't have issues with the application lagging. The tech support is also very responsive. Our company had previously used another application which had so many technical issues. Text line is a much improved upgrade. Review collected by and hosted on G2.com.

There isn't anything I dislike. Occasionally the app is down and I do wish there was a mass text feature or a feature that would allow for an auto response. Review collected by and hosted on G2.com.