I like that it allows us to talk to our clients freely and easily, while also being able to see all of the conversations we have at once. The platform is easy to navigate once you are logged in. Review collected by and hosted on G2.com.

It was challenging to change our billing information because it could only be done through our admin account. Review collected by and hosted on G2.com.

Interface, user-friendly, easy to use, good customer support. I use it every day and its features like attach a photo and customize it. Also it allows me to send images and PDFs and receive all kind of documents like an email but easier. Review collected by and hosted on G2.com.

When you click on the paperclip or when you drag the mouse from the chat sometimes it gets bugged and you need to refresh the website after that it works fine Review collected by and hosted on G2.com.

all of our coworkers are able to use the platform at the same time without glitch or any other issue Review collected by and hosted on G2.com.

sometimes when you try to claim a text might be difficult because is just stuck there and then after 55 seconds starts loading again Review collected by and hosted on G2.com.

I particularly love how TextLine is geared towards small and medium-sized businesses that perhaps don't have the need for enterprise-level API integration with other business applications and platforms. For our purposes, TextLine provides a seamless way to communicate with our clients and prospective clients, without all the clutter and confusion that might otherwise come with using other, more expensive products. It's rare to find an application that's made for all, but feels custom-tailored to our own office's needs. Additionally, customer support has been great, with immediate, helpful responses. Review collected by and hosted on G2.com.

If I had to find any criticism of the product, I do wish that they perhaps had a desktop application that could integrate with local network databases without requiring an account with other popular, online data stores such as Hubspot, Zapier, Salesforce, etc. Still, that's a very minor thing compared to the ease of use and implementation that TextLine provides. Review collected by and hosted on G2.com.

Textline provides communication options and makes it easy to send and receive information regarding products and updates especially on our field where live and on time updates are required, this software allows effective and fast communication within the involved parties. It allows single and group messaging as well as sending multimedia and files Review collected by and hosted on G2.com.

Sometimes if texts volume is too high it tends to run slow and take some time sending texts messages, besides that the page is always up and running and we haven't had major issues or issues at all Review collected by and hosted on G2.com.

The easy communication process to and from our customers to help resolve issues and sending pictures of damaged or broken items with ease. Our customer service has improved. Review collected by and hosted on G2.com.

Not much I can think of, it does everything we want Review collected by and hosted on G2.com.

Textline is easy to use. It was an easy transition from our old system, but it has more functions which makes it more versatile. Overall, it was easy to integrate into our day-to-day texting experience. We message daily all day. If we run into issues, I can chat with a real person over messages that quickly responds to help resolve. Our conversations are always pleasant. Review collected by and hosted on G2.com.

I don't have any current complaints. The most annoying thing is carrier violations for spam messages that are not spam but information but that isn't a Textline issue, it is the mobile carriers. Review collected by and hosted on G2.com.

Customer service is outstanding! Bavarian was so helpful! Review collected by and hosted on G2.com.

I don't really think they're is an upside. Review collected by and hosted on G2.com.

I love being able to communicate with our customers via text, and I love being able to send announcements out to them quickly and easily. Customer support is usually very quick and easy. We use this. Every single day. All day long. It also easily integrates with our other tech stack. Review collected by and hosted on G2.com.

I can't really think of anything specific that I dislike about it. Or that's a major downside of it. Review collected by and hosted on G2.com.

What I like most is the ease of scheduling text messages. I can set my texts to go out and don't have to stress about getting them out at a certain time and being tied to my computer. We use Textline weekly so it helps to be able to schedule them. I also like how we can use our own phone number! This has been huge in our customer service! Review collected by and hosted on G2.com.

It takes a little bit of navigating at the beginning to get used to it but once you figure out all the features they are easy to use. I had to use Textline customer service a few times when we first started using it but always received a quick response! Review collected by and hosted on G2.com.