You can reach out if you have any issue right there on your page!! No need to email and wait for for the answer.They respond in kind, right away.

Best thing is I can see the unresolved text at a glance and address them. It allows me to do it by the oldest text also. If it is not to be address by me. I can tranfer the text to another agent.

it also gives me the ability to send a text at a later time if I wish.

And-- send a private text if I wish ..

As you can see, there is not the possibility of just naming one thing!

Textline ROCKS Review collected by and hosted on G2.com.

I must be honest. I do NOT think there is anything I do not like. Don't change it. It is efficient and fast! Review collected by and hosted on G2.com.

Textline is hands down the best tool we’ve used for team communication with customers.

We’ve tested several platforms, but none have matched how simple and effective Textline is. It lets us text customers quickly, keep everything organized, and have multiple team members jump into conversations when needed.

What we really like is that it feels personal—our clients appreciate how fast we can respond and how easy it is to reach us. The shared inbox and internal notes make teamwork smooth, and we don’t miss messages anymore. Review collected by and hosted on G2.com.

Limited Customization Options while the interface is clean, some users might find the customization options (like branding or layout) a bit limited. Review collected by and hosted on G2.com.

What I like most about Textline is how easy it makes it to stay connected with customers. It's super straightforward to use, and I love that I can quickly jump in, reply, and move on without any hassle. It honestly makes my day-to-day so much smoother, and it's great for keeping things organized with the team too. Review collected by and hosted on G2.com.

Honestly, there’s not much I dislike about Textline. If I had to pick something, maybe just small things here and there like wishing for a couple more customization options. But overall, it works really well for what I need, so nothing major at all. Review collected by and hosted on G2.com.

I like how easy it is to use and how efficient it is. It has increased my sales which has made our company more money! It makes communication between me and my clients so easy. I can send texts, links, and photos with no issues and zero lagging. I use text line from 9-6 and has made my day much easier. We have been using textline for about 2 weeks now and it made switching over all our clients very simple. With any questions or concerns the support team is already ready to help. Review collected by and hosted on G2.com.

I don't dislike anything about textline! I only regret not having it earlier. It has changed my work day and increased my productivity! Review collected by and hosted on G2.com.

I love how Textline provides me with quick updates for account adjustments, which helps me stay on top of necessary changes efficiently. The platform's simplicity makes it easy to view and manage tasks, ensuring a straightforward user experience. Additionally, the texting feature is extremely intuitive, making communication seamless and effective. One standout feature is the filtering, which allows agents to easily display their conversations for review, helping in managing and organizing communications effortlessly. Review collected by and hosted on G2.com.

I find the service to be on the pricier side, which makes me hesitant to recommend it more highly. Review collected by and hosted on G2.com.

My company relies on Textline for all of our marketing SMS promotions. The platform is generally straightforward and user-friendly, making it easier for us to expand our reach and effectively promote our events. Review collected by and hosted on G2.com.

The only feature I've come across that can be confusing is uploading attachments - we've run into issues several times where employees have mistakenly added an attachment without meaning to. User experience could be improved there. Review collected by and hosted on G2.com.

We researched, surveyed, and chatted with over a dozen text-solution companies, and Textline was the top contender. A year after using them, I am so glad we chose Textline. It's user friendly and was easy to implement, easy to train new employees on, HIPAA compliant (which is HUGE for us), has great customer support, and we its the perfect tool for daily use. Review collected by and hosted on G2.com.

I wish our EHR integrated with Textline, but that's not at fault of Textline. Our EHR doesn't allow API or webhooks. Also, the cost is higher per seat than I prefer to pay. Review collected by and hosted on G2.com.

I love how Textline allows multiple team members to access and manage the same messaging system, enhancing our collaborative efforts. The easy setup and user-friendly interface made the transition smooth. The ability to handle large volumes of text messages quickly and provide fast customer responses has significantly improved our service quality. Additionally, I appreciate the tools like the claim and resolve feature, timer, announcement capability, and shortcuts that streamline our daily operations. Textline's cost-effectiveness and simplicity align perfectly with our needs, making it an invaluable tool for our communication. Review collected by and hosted on G2.com.

I wish there were a few other ways to sort and organize texts that were coming in, beyond just like roundtable. Review collected by and hosted on G2.com.

Textline has been such a beneficial and crucial aspect of my work routine. Not everyone is always available for a call, or even available enough to remember that they received one to call back. Texting, in this day and age, is such a vital form of communication and without textline, I would not be as productive or successful at my job. It is easy to assist customers in a quick, convenient manner and it is something that, when I train new agents, I always encourage them to implement within their outgoing contact routine! Review collected by and hosted on G2.com.

I do not have any complaints about textline at all. Review collected by and hosted on G2.com.

I appreciate Textline for its remarkable compatibility and ease of integration with Zendesk, which seamlessly enhances our client support operations. The ability to quickly communicate with clients through Textline is something I find incredibly useful, ensuring efficient client interactions. Furthermore, the consent opt-out feature works exceptionally well, allowing us to manage client communications responsibly and with ease. The initial setup of Textline was very easy, ensuring a smooth transition and quick implementation for our team. Review collected by and hosted on G2.com.

I dislike how Textline creates a ticket for every new text. Review collected by and hosted on G2.com.