I love being able to view the KPI's of each of my team members as well as them as a whole. Personally, I can review who's texting the most, and that typically correlates to my top seller, so I use that as a coaching tool for my other team members. The proof is in the pudding—lots of quality outreach means higher sales numbers, better pay. The initial setup of Textline was great. Review collected by and hosted on G2.com.

Theres nothing at the moment- they've been great Review collected by and hosted on G2.com.

Easy interface and use of features. Simple outlook especially in the conversation view. Review collected by and hosted on G2.com.

Character limitations. I also wish there was a feature where it could shorten links for me so I didn't have to do that externally. Review collected by and hosted on G2.com.

I find Textline to be user friendly, which makes it easy to navigate and use. I really appreciate the feature where each user can have their own access instead of sharing one login, as it helps manage our team efficiently. The initial setup was super easy, which was a big plus for us. Review collected by and hosted on G2.com.

The user friendly platform Review collected by and hosted on G2.com.

I really enjoy using Textline for its excellent and efficient communication capabilities, which are essential for providing timely customer support. The platform allows me to help multiple patients simultaneously, significantly improving service delivery and reducing wait times when compared to more traditional methods like phone support. I am particularly impressed with how seamlessly I can communicate with IT whenever issues arise, ensuring that any technical difficulties are addressed quickly. Additionally, the notification process is incredibly useful, keeping me informed and engaged with important updates. I also value the transparency that Textline provides in terms of customer satisfaction and insights, allowing me to monitor and improve the quality of service effectively. The ease of initial setup was another positive aspect, making the transition smooth and straightforward. Overall, the features that Textline offer not only simplify my workflow but also enhance my ability to deliver excellent support service. Review collected by and hosted on G2.com.

I find the filtering options in Textline could be improved. Specifically, filters for date (month and year) and an agent option in the 'Sort by' field are lacking. This makes it difficult to organize and manage the data effectively when completing Audits for my Team of 17 Agents/5 text audits every month per Agent. Review collected by and hosted on G2.com.

I have noticed that people do not reply to emails like this used to. When using the Textline, I am getting responses back much quicker, which allows us to keep the jobs moving along more efficiently. Review collected by and hosted on G2.com.

Nothing as of yet. Well.. I wish it could sync more with our Moraware system. Review collected by and hosted on G2.com.

I love that textline is easy to work and the helpful staff ready to assist if there are any issues Review collected by and hosted on G2.com.

Sometimes there are glitches that make it hard to complete the tasks needed throughout my day Review collected by and hosted on G2.com.

Easy set up. And texting with customers easy to us. Review collected by and hosted on G2.com.

Price structure and slow load up with pix and when it does not load, have to redo the text from the phone app. Review collected by and hosted on G2.com.

I like the ease of the user interface. It's really simple, clear to understand. I like how it highlights who needs to respond to you urgently and tells us if it's a landline. It's just like a really simple user interface. I also like that it's kinda easy to chat with their customer support. Review collected by and hosted on G2.com.

We did have an issue recently where we got charged a bunch for backup texts, and it caused our credit card to max out. Which caused us some other problems because then other things couldn't charge. Review collected by and hosted on G2.com.

I like that I can communicate directly with each employee and also send group messages for announcements. There are reminders for out-of-office alerts, and I can also send attachments, which is great. I appreciate the organization of Textline, where I can filter messages by status like pending, done, or resolved. It really feels like using an actual phone. Saving contacts and organizing them into several groups is very useful. Plus, the initial setup was extremely easy and very practical. Review collected by and hosted on G2.com.

I definitely wish we could send audio recordings to users, and make attaching things a bit easier, or receiving attachments a bit easier. Not much of a problem with the attachments, just the audio. I think sending the audios will be extremely beneficial for us. Some employees might not know how to read necessarily. Or if you're sending a long paragraph trying to describe a situation or explaining your thoughts or ideas, it might be a bit hard to read. And sending an audio seems a bit quicker to us. Review collected by and hosted on G2.com.

It allows me to communicate short and direct message to patient very easily and I know the message is where it needs to be (the patient will see it as opposed to leaving a voicemail when you never know if it will reach the recipient). Review collected by and hosted on G2.com.

Only 1 person can login at a time using the same used name, and the systems kicks out the person previously logged in. Review collected by and hosted on G2.com.