how easy it is to send messages to leads and follow up also with the app Review collected by and hosted on G2.com.

no calling option and cannot connect to my number Review collected by and hosted on G2.com.

I can schedule messages for prospects that may be out of our time zone instead of having to set reminders. Review collected by and hosted on G2.com.

There is nothing that I dislike. Textline has a seamless program with many features that help make day to day tasks easier to tackle in a small amount of time. Review collected by and hosted on G2.com.

It's easy to use and in this case I had a problem and received an immediate response from Jennifer Review collected by and hosted on G2.com.

sometimes it doesn't load all the reservations Review collected by and hosted on G2.com.

UPDATED: 10292024: We've used the customer support function far more than we expected to, as the logic of "if this then that" isn't always obvious to our regimented brains.

We recently found our account was completely blocked from use by Twilio (the god of all text messages) for an innocuous conversation regarding a non narcotic pain relief option, and learned that some things we get asked about, we can't text about!

Textline (Sivan and Jenifer especially) helped coordinate a reinstatement of our ability to continue using the service.

An entire business day without the ability to text from the textline I've spent YEARS encouraging people to use? YIKES! It's scary to think someone else is reading our text messages and can cut off our service whenever they see fit, with no warning, and no ability to ask why, but that's life in 2024 I guess.

Pay a lot for a service and expect some sort of information as to why your account is forbidden? Nope, they don't care. Thankfully Textline has a direct line to the big boss of texts and we are back up and running. Probably only lost a few dozen customers and a few thousand bucks, no big deal. Review collected by and hosted on G2.com.

We never know when messages aren't being delivered. The only way to know if a message you sent isn't received by the receiver is when they type "huh?". We've tried shrinking messages and breaking them up, but they arrive out of order and some don't even arrive. So it's a crap shoot. But so is driving to work every morning. Review collected by and hosted on G2.com.

It’s easy to communicate with clients through Textline, very efficient without having to give out any of our personal information to stay in touch. Review collected by and hosted on G2.com.

Sometimes it can be a little slow or not register a conversation, usually is quick to reboot after a few minutes though. Review collected by and hosted on G2.com.

The Support Team. I have always been able to bring up issues to the support team and get my issues resolved! It may take some time but they are very comunicative and friendly making sure that i know they are working diligently to resolve any problems that arrise. Shoutout to the representatives i have dealt with in the past! (Bhavati, Jenifer and Sivan)!!! Review collected by and hosted on G2.com.

It would be great if textline would be more functional with multiple people in it at once. Just seems to not refresh in real time very often. Review collected by and hosted on G2.com.

Text line is a great software the ease of use starting with a simple set up. After that the user interface is clean and understandable. making customer support easy to find using the text box above. We use text line every hour to talk to our insurance leads. text line is over all enjoyable because i can save my own templates in there. Review collected by and hosted on G2.com.

since text line has no limit like richochet 360 its hard to text clients multiple times Review collected by and hosted on G2.com.

easy platform to use. Effective and organized Review collected by and hosted on G2.com.

Currently, there is no complaint i have towards textline. Review collected by and hosted on G2.com.

We are new to Textline, but we are excited about this new opportunity to streamline our customer communication! I especially love the shortcut feature, since we will be sending a lot of similar messages and that really saves time! I've used the helpline once and got immediate response and they were able to fix my issue within 5 minutes! So far the customer service is excellent as well. Review collected by and hosted on G2.com.

Nothing to complain about yet! Any issue we've had has been resolved. Review collected by and hosted on G2.com.

What I like the best about textline is how simple it is to communicate with customers at my work. It allows direct communicaton without comprimising my own phone number. It's secure and priviate and super easy to use. I always use textline every day, I log in every day of my shift. It is very easy to access on the internet and it is all embedded in one website. There is no need for multiple tabs open as this is an all in one platform. This service takes my customer service to the next level with direct contact. I establish a personal customer relationship with them knowing they can reach out any time. Texting is all combined into one which makes it easier to communicate. Review collected by and hosted on G2.com.

The least helpful thing about textline is Review collected by and hosted on G2.com.