--- title: Textline Reviews meta_title: 'Textline Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 381 reviews by the users' company size, role or industry to find out how Textline works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 381 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Textline Reviews **Vendor:** Textline **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.7/5.0 **Total Reviews:** 381 ## About Textline Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients, or employees using Textline to build better relationships, deliver top-notch customer service, or close more deals. With features like a shared SMS inbox, two-way texting, HIPAA-compliant SMS, live web chat, automations, and more, Textline helps thousands of companies, including 1-800-GOT-JUNK?, Tuft & Needle, and Lyft, improve and streamline business conversations. Try Textline free for 14 days today and start customizing your customer outreach and automating your communication workflows. ## Textline Pros & Cons **What users like:** - Users find Textline easy to use, enjoying the **user-friendly interface** and helpful customer support for their needs. (94 reviews) - Users appreciate the **efficient communication capabilities** of Textline, significantly enhancing customer support and service delivery. (91 reviews) - Users praise the **friendly and efficient customer support** of Textline, always ready to assist with any issues. (89 reviews) - Users love the **efficient communication** capabilities of Textline, enhancing customer interaction and streamlining workflows. (62 reviews) - Users value the **responsive communication** of Textline, enhancing their ability to engage with clients effectively. (61 reviews) - Text Messaging (53 reviews) - Response Speed (49 reviews) - Easy Communication (48 reviews) - Notifications (41 reviews) - Automation (40 reviews) **What users dislike:** - Users find the lack of **scheduled migration options** in Textline limiting their flexibility compared to competitors like Twilio. (26 reviews) - Users face **messaging issues** such as poor search functionality and difficulty tracking replies, affecting overall usability. (22 reviews) - Users highlight the **limited features** of Textline, particularly regarding message tracking and search capabilities. (16 reviews) - Users face challenges with **notification issues** , finding them excessive and lacking filtering options for better management. (15 reviews) - Users often experience **software glitches** that disrupt functionality, requiring frequent refreshes and causing missed notifications. (14 reviews) - Users find the **learning curve challenging** , especially with blocking contacts and department registration. (12 reviews) - Limited Customization (12 reviews) - Expensive (11 reviews) - Users face **SMS issues** like unexplained errors and lack of notifications when messages fail to send. (11 reviews) - Login Issues (10 reviews) ## Textline Reviews ### 1. Textline Survey **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Textline?** The automation features are versatile and work well. Announcements are able to be scheduled. Shortcuts are helpful. Only assigning to a team if they are available is helpful if an agent is on PTO so the remaining team members can receive the messages. The HQ is helpful and replies immediately. **What do you dislike about Textline?** There is no workaround for a tag to be routed to the wrong team. For example, I am able to add a tag via CSV file when launching an annoucement. If a different team had a past conversation with the same phone number as my team and still has an existing tag, the system routes the messages out of order. Meaning, it used to route it by chronological order of announcements. However, my team's messages keep going to a different team and vice versa. I've already messaged HQ to work on this, but the system does not have this capability. Occassionally, the system crashes at the peak of sending a busy announcement. That is incredibly inconvenient and hurts our engagement rate. After the system crashes, the queue is messed up. More specifically, some of the conversations don't get routed appropriately and it sits in the queue due to the system error. It would be great if I could filter according to another agent's queue as an administrator. I am only able to see Mine or All. Filtering by tag would also be great. **What problems is Textline solving and how is that benefiting you?** Ability to reach our members with a mass message regarding their healthcare. Proactively outreach using health reminders and educational texts. Ability to close gap closures after scheduling an appointment for our members, addressing demographic resources, health literacy. Marketing our organization to our members is an added bonus. **Official Response from Ally Schuchert:** > Thank you for sharing your feedback with us. We're glad to hear that you find our automation features versatile and helpful. We understand your concerns regarding the routing of messages and the system crashes. We are continuously working to improve our system and will take your feedback into consideration for future updates. Best, Ally ### 2. Very smooth and excellent combination **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Textline?** Smooth transition very easy to work with **What do you dislike about Textline?** Looking up client names was kind of an issue at times **What problems is Textline solving and how is that benefiting you?** Helping community through the company ### 3. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Textline?** We'll laid out. Easy to use, short learning curve. **What do you dislike about Textline?** I find it quite expensive. The last system we used was much more cost effective, but was discontinued. **What problems is Textline solving and how is that benefiting you?** Provides an accessible channel for clients to reach us. ### 4. Textline is very helpful in my line of work **Rating:** 4.0/5.0 stars **Reviewed by:** Kristi J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Textline?** Our office utilizes textline for communication with the clientele that we serve. I like Textline because it allows easy access to a business line and allows for necessary separation of work and personal. My supervisors are able to also monitor my line easily from their devices as needed so that they can step in to assist with communication when I am not available. Textline is easy to use and it's easy to forget that you're using an application sometimes. It feels like natural messaging. **What do you dislike about Textline?** Sometimes textline provides error messages that are unclear when a message is being sent. I have been able to navigate some of these issues by rewording a message that gets flagged; however, it's not always clear what the issue is with a given message. **What problems is Textline solving and how is that benefiting you?** Textline is allowing staff in this agency to communicate with clientele without concern of losing chat history and without overlooking important messages. Due to the feature of messages being routed to a different individual within the company every 15 minutes, every conversation gets addresssed in a timely manner. **Official Response from Ally Schuchert:** > Hi Kristi, We're glad to hear that Textline is helping you and your office with communication and separation of work and personal life. It's great to know that the app feels natural and easy to use. We appreciate your feedback about the error messages, and we'll work on making them clearer for our users. Thank you for sharing how Textline is benefiting your agency's staff and clientele. Best, Ally ### 5. Easy App, responsive support **Rating:** 4.0/5.0 stars **Reviewed by:** Vinnie T. | Director of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2024 **What do you like best about Textline?** Textline is very easy to use, both browser and desktop versions are well organized and intuitive. Implementation was completed in a few hours when we began using the service. Support team is very quick, friendly and responsive. **What do you dislike about Textline?** It is difficult to update organizational information, especially if you've switched to a new domain, or havve rebranded in any way. **What problems is Textline solving and how is that benefiting you?** Many of our clients are more comfortable having a conversation via text message - this can be significantly more convenient as it allows them to continue about their daily activities while still being able to feel heard and supported. **Official Response from Ally Schuchert:** > HI Vinny, We're glad to hear that you find Textline easy to use and that our support team has been responsive. We appreciate your feedback about updating organizational information and will take it into consideration for future improvements. Best, Ally ### 6. Great customer service! **Rating:** 4.5/5.0 stars **Reviewed by:** Caroline G. | Operations specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Textline?** The ability to text multiple people at once, multiple admins can use to same text thread, you can see who sent what messages. Scheduling messages, sending announcements, shortcuts for easy messages (rather than typing things 100 times). When there is a problem, Textline customer support is quick to resolve the issue. **What do you dislike about Textline?** The system goes down and glitches from time to time **What problems is Textline solving and how is that benefiting you?** Not having to use personal phone. Texting is much quicker than sending an email. **Official Response from Jenny Luo:** > Hi Caroline, We appreciate your kind words about our customer support and the features that make Textline convenient for you. We apologize for any inconvenience caused by system glitches and downtime. Our team is committed to providing a reliable and efficient platform for your communication needs. -Jenny ### 7. Great software for communication! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Textline?** Great customer support. Easy to use. Sending messages to multiple numbers is really awesome! Features are great as well! **What do you dislike about Textline?** None. I do not dislike anything from using the software. **What problems is Textline solving and how is that benefiting you?** Communication with applicants. The response time is fast which ia really great. **Official Response from Jenny Luo:** > Hi there, Thank you for your positive review! We're committed to providing a seamless communication experience, and we're happy to hear that it's benefiting your communication with applicants. Best, Jenny ### 8. Communicate Effectively and Successfully! **Rating:** 5.0/5.0 stars **Reviewed by:** Annie L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about Textline?** In todays society, texting seems to be the most effective. Not everyone checks their emails, and notifications can go into spam or just get lost in the shuffle. With everyones hectic schedule, sometimes you want to get a message across quickly and effectively. Texting has an amazing open rate since it goes direct to the source. Besides it's ease of use and integration, Textline is great for instant communication to your contacts. We use it frequently, daily actually, and it's played a valuable roll in our business. The customer support is also amazing as it's great to contact a live agent should we have any questions. We are very happy on our implementation of Textline! **What do you dislike about Textline?** Honestly I don't have anything negative to say about it. We did have a slight issue not being able to text certian numbers due to a carrier restriction, however when contacting customer support, they helped us to understand the issue and find a solution. **What problems is Textline solving and how is that benefiting you?** In todays society, texting seems to be the most effective. Not everyone checks their emails, and notifications can go into spam or just get lost in the shuffle. With everyones hectic schedule, sometimes you want to get a message across quickly and effectively. Texting has an amazing open rate since it goes direct to the source. Besides it's ease of use and integration, Textline is great for instant communication to your contacts. We use it frequently, daily actually, and it's played a valuable roll in our business. We are able to reach people even when they're at work or busy when they may be unable to talk but still able to text. The customer support is also amazing as it's great to contact a live agent should we have any questions. We are very happy on our implementation of Textline! **Official Response from Ally Schuchert:** > Hi Annie, We're thrilled to hear that Textline has been such a valuable tool for your business! Our goal is to provide a platform that enables quick and effective communication, and we're glad to hear that it's meeting your needs. Thank you for your positive feedback! Best, Ally ### 9. Textline makes contacting our patients much easier! **Rating:** 4.5/5.0 stars **Reviewed by:** Cathey B. | Home Medical Equipment Division Manager, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Textline?** Textline is an easy to use application I can launch right from my desktop! **What do you dislike about Textline?** I don't have any dislikes about Textline - it's beeng great for our business! **What problems is Textline solving and how is that benefiting you?** Textline is a way to reach patients in a format they use most often. Who doesn't use text messaging? Even our elderly patients respond more quickly to a text message than to a phone call sometimes. **Official Response from Ally Schuchert:** > Hi Cathey. It's great to hear that Textline has been effective in reaching your patients and improving communication. We appreciate your positive review! Best, Ally ### 10. Fast Resolution **Rating:** 5.0/5.0 stars **Reviewed by:** Rosel Ponce S. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Textline?** They provided the resolution in the quickest time possible. **What do you dislike about Textline?** I bit difficult to contact them when our account was not working (can't login) **What problems is Textline solving and how is that benefiting you?** Having to notify our project participants through text when they are not in front of their computers. ### 11. Easy to set up with super quick response times for assistance. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2024 **What do you like best about Textline?** As a startup company we needed to get a text-based system up and running for our fast-growing customer base quickly, and that was easy to do with Textline. When I have needed assistance, customer support has been quick to respond and get things straightened out. **What do you dislike about Textline?** The only thing I wish Textline offered was some sort of embedded translation tool for companies that have an international customer base. Currently we have to use a third party translator. **What problems is Textline solving and how is that benefiting you?** Textline has made it easy to provide a single contact number to our customer base, and have all inquiries filter in to our entire support team for triaging in a quick, effective manner. As photos/videos are super important in our ability to adquately support, the ability to send/receive MMS is huge for us. **Official Response from Ally Schuchert:** > We're thrilled to hear that Textline has been instrumental in providing quick and effective support for your international customer base. Your feedback about the need for an embedded translation tool is valuable, and we'll explore options to address this in the future. Best, Ally ### 12. Effective time saver for reaching multiple employees. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Textline?** Support is very responsive, allows us to reach employees quickly with the method that is most available. **What do you dislike about Textline?** The out of the box reporting is lacking, would like more detailed downloadable information. **What problems is Textline solving and how is that benefiting you?** Traditionally we would contact people via email and/or manual phone calls which have low contact rates. ### 13. Great Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Lana N. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about Textline?** I love that simplicty of being able to communicate with customers and have the whole team be part of it and able to hime in as needed. **What do you dislike about Textline?** It was difficult to add a user that was connected to another group. **What problems is Textline solving and how is that benefiting you?** Simple and easy for customers to communicate their needs **Official Response from Ally Schuchert:** > Hi Lana, We're glad to hear that you enjoy the simplicity of communicating with customers and having the whole team involved. We understand that adding a user connected to another group can be challenging, and we're constantly working to improve the user experience in this area. Best, Ally ### 14. Textline helps us easily communicate with our dance families **Rating:** 4.5/5.0 stars **Reviewed by:** Allison M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Textline?** I love the tag feature! This allows us to put our dance families into groups and then we can easily send texts to specific groups of people. For example, if we have a closure on a Monday we can text only our Monday families with the details. We also use the announcement feature often to send texts to large groups of people. The announcement feature is very easy to use and consistently delivers our messages. We use Textline daily in our business to communicate with individual families as well. Our families find it very convenient to text versus call or email with updates such as absences or basic questions. Textline is user-friendly - my staff can easily navigate the platform. **What do you dislike about Textline?** Honestly, the only downside for us has been the required details provided regarding privacy policies, scripts to customers, etc. I believe this is at least somewhat out of Textline's control though as new laws/regulations have been instated. **What problems is Textline solving and how is that benefiting you?** Textline makes it convenient for us to reach our families and it also makes it convenient for our families and leads to reach us. We've found that the majority of our customers prefer the ease of texting over email or phone calls. **Official Response from Ally Schuchert:** > Hi Allison, We're delighted to hear that Textline is helping you communicate with your dance families and making it convenient for both your staff and customers. We understand the importance of privacy policies and compliance with regulations, and we're continuously working to address these challenges while providing a user-friendly platform for your business. Best, Ally ### 15. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Textline?** The best thing I like about textline is its Interface, ease to use icons. **What do you dislike about Textline?** We can do more with textline so to add more features in it. **What problems is Textline solving and how is that benefiting you?** ease to communicate with other individuals ### 16. Great Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Textline?** I really appreciate how accessible and responsive the support team is -- whenever we have a question or a problem they are quick to respond with solutions and answers. **What do you dislike about Textline?** The new licensing rules have been a bit inconvenient, but understandable. **What problems is Textline solving and how is that benefiting you?** It facilitates communication between our company and both clients and potential recruits. **Official Response from Jenny Luo:** > Hi there, We're happy you find our support team accessible and responsive. We strive to provide quick solutions and answers to any questions or problems you may have. Thank you for taking the time to leave us a review! Warmly, Jenny ### 17. Textline with Medpsa/Surgery office **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Textline?** Easiest and quickest way to communicate with patients. **What do you dislike about Textline?** There is not much. Could be a little higher tech. **What problems is Textline solving and how is that benefiting you?** The phones ringing nonstop not allowing us to communicate with the patient in front of us. ### 18. Textline is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Textline?** It is easy to use and communicate with. I can easily reach out to customers and speak with them quickly. It is also easy to attach photos and documents. **What do you dislike about Textline?** There is not much to not like. It is easy to use and communicate with **What problems is Textline solving and how is that benefiting you?** It is easy to reach a lot of customers all at once and quickl. ### 19. Good support! **Rating:** 4.5/5.0 stars **Reviewed by:** Hannah S. | Client Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Textline?** Textline is a convenient way to communicate with our clients. The customer support is quick, helpful, and friendly. **What do you dislike about Textline?** The app deletes your partially typed message if you wait too long, which can be furstrating. **What problems is Textline solving and how is that benefiting you?** It's allowing us to easily text with our clients **Official Response from Ally Schuchert:** > Hi Hannah, We're glad to hear that you find Textline convenient for communicating with your clients. We appreciate your feedback about the quick, helpful, and friendly customer support. Best, Ally ### 20. Textline has been a lifesaver! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Textline?** Textline is easy to use and has saved us thousands of phone calls and likewiae thousands of dollars by not having to be tied up on the phone, And more importantly, our customers and referral sources love it!! **What do you dislike about Textline?** I have no complaints regarding Textline. **What problems is Textline solving and how is that benefiting you?** Textline is dramatically decreasing the number of phone calls we receive and thus the number of people we require to answer the phone. **Official Response from Jenny Luo:** > Hi there, We are so glad to hear that Textline has been such a valuable tool for you and your business! Thank you for sharing your positive experience. Best, Jenny ### 21. A lot of steps in the name of security **Rating:** 4.5/5.0 stars **Reviewed by:** Steve L. | Production Management, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Textline?** Textline integrates fully with Zendesk and am able to send and receive messages from within a Zendesk ticket. **What do you dislike about Textline?** 1. setting up new agents is now very inconvenient. We use international agents and the initial verifcaton process is very difficult as half the agents do not receive repsonses due to carrier blocks. 2. We had some phishing hack that caused us to have to change the number for a department, which meant we had to recreate a new department to replace it. This resulted in tickets not being created in Zendesk and it took a week of back and forth with support for them to realize it needed authorized internally, which should have been apparent the moment we described the issue. **What problems is Textline solving and how is that benefiting you?** Allows us to provide support and notifications for our cusotmers. **Official Response from Ally Schuchert:** > Hi Steve, We're sorry to hear about the challenges you faced with the phishing hack and the impact on your department numbers. We will review our internal authorization process to prevent similar issues in the future. Best, Ally ### 22. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Textline?** Textline is incredibly easy to use, and especially useful for things like event coordination and company announcements. **What do you dislike about Textline?** The subscription tiers have a bit of manufactured inconvenience, such as not being able to setup user groups unless you are on an associated plan. **What problems is Textline solving and how is that benefiting you?** Communication with staff about company events and announcements. ### 23. Great product and service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Textline?** I like how many features are provided. Also, the product is easy to use. My business uses Textline daily to stay in contact with our customers. **What do you dislike about Textline?** I am pretty happy with Textline as a whole. **What problems is Textline solving and how is that benefiting you?** Textline gives us an easy way to stay in contact with our current customers and to reach out to new leads. Most people will answer a text before a call or email, so this gives us a better chance to make contanct when we reach out. **Official Response from Ally Schuchert:** > We're glad to hear that you are enjoying the many features and finding Textline easy to use. It's great to hear that it's helping you stay in contact with your customers on a daily basis. Best, Ally ### 24. Extremely helpful in reaching customers that normally check their emails. **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica T. | Managing Director/Insurance Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2024 **What do you like best about Textline?** Getting responses quicker. Helps keep customers active and gives them another outlet to reach out to me. **What do you dislike about Textline?** I haven't had any until getting kicked out twice due to the authentication. **What problems is Textline solving and how is that benefiting you?** Getting my account back and resetting up my Authentication. **Official Response from Ally Schuchert:** > Hi Jessica, We're glad to hear that Textline has been helpful in reaching your customers and getting quicker responses. We apologize for the inconvenience caused by the authentication updates and we're working to improve the process to ensure a smoother experience for you. Best, Ally ### 25. Textline works as it is supposed to. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Textline?** It is efficient for conversing via text using our landline for our nonprofit. **What do you dislike about Textline?** I would appreciate means to call for tech help at times. **What problems is Textline solving and how is that benefiting you?** We do not need to provide cellular service to communicate via text. ### 26. Quick support and flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Textline?** Textline gives us another avenue to reach our applicants and employees, which helps drive engagement and task completion. We integrated it within our ATS for notifications and that has worked very well. Customer support is excellent and they are always willing to help meet our changing needs. **What do you dislike about Textline?** The application is great, easy to use. No complaints. **What problems is Textline solving and how is that benefiting you?** SMS messaging drives engagement and has improved our task completion rates. ### 27. Great for Business Use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Textline?** It seamlessly links between mobile and desktop. It's also great how you can make the Textline number ring to your office landline. **What do you dislike about Textline?** I would like to be able to send reactions to messages. **What problems is Textline solving and how is that benefiting you?** Communicating with customers that don't use email. It keeps us from having to make calls and leave voicemails all day. ### 28. Well designed software **Rating:** 5.0/5.0 stars **Reviewed by:** Tony H. | IT Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Textline?** Textline allows us to have conversations with our customers quickly and efficiently. We get faster and more respones than via email. **What do you dislike about Textline?** The process to manage and send bulk texts to our customers could be smoother, overall works well though. **What problems is Textline solving and how is that benefiting you?** We send out thousands of emails a month regarding sales, permit pickups, fines and payments. Our experience has shown that many students do not read our emails on a timely basis and incure additional fees and penalties as a result. With Textline, we are able to reach out to students and get them to respond or take action. So much better! **Official Response from Ally Schuchert:** > Hi Tony, We're glad to hear that Textline is helping you communicate with your customers more efficiently. We appreciate your feedback about managing bulk texts and will take it into consideration for future improvements. Best, Ally ### 29. Excellent customer service, could use additional features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Textline?** The customer service is helpful and quite responsive. I really appreciate the tenacity with which they dig into solving any issues that may come up. The user guides are some of the most useful I've seen with any software, and make it easy for anyone to get up and running with Textline. I love how easy it is to integrate with other programs through Zapier - it's definitely leveled up our customer service by being able to send text confirmations of meetings and other activities. **What do you dislike about Textline?** I do wish there was a first and last name field instead of just "name," as it would be great to be able to include personalization in some of our messages. I also wish that there was a way to see when contacts were updated & by who as we've had some challenges with this in the past that could be resolved with training, but I don't know who on the team needs the training. **What problems is Textline solving and how is that benefiting you?** We use it to communicate frequently with our clients, many of whom are high school students. Textline makes it easy to make sure that all questions are being addressed, alert team members when they need to jump in, and show the conversation history with each contact. We also use it (through Zapier) to send meeting confirmations and reminders and it's been really helpful to cut down on the number of missed meetings. **Official Response from Ally Schuchert:** > Thank you for sharing how Textline has benefited your communication with clients and helped to streamline meeting confirmations. We appreciate your feedback and will continue to work on enhancing our platform to better meet your needs. Best, Ally ### 30. Really quick support, always helpful! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2025 **What do you like best about Textline?** Super quick response when needing assistance. Thorough, helpful, friendly **What do you dislike about Textline?** It was a lengthier process to add a new text department than anticipated which wasn't ideal **What problems is Textline solving and how is that benefiting you?** Communicating with clients across USA and Canada, reaching new patients - expanding our reach ### 31. Simple and User Friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Textline?** The support is fantastic, The interface is super clean. **What do you dislike about Textline?** Honestly, I can say that there are not any downsides. **What problems is Textline solving and how is that benefiting you?** Our customers can text us for support now. **Official Response from Jenny Luo:** > Hi there, We're thrilled to hear that you find our support fantastic and our interface super clean! Thank you for your kind review. Best, Jenny ### 32. I requested assistance to set up textline on a new mobile phone. **Rating:** 5.0/5.0 stars **Reviewed by:** Cheryl E. | Central Scheduler, Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2024 **What do you like best about Textline?** Textline gives me another layer of access to contact my members and confirm their needs are met. **What do you dislike about Textline?** I have not run into any issues with textline thus far. **What problems is Textline solving and how is that benefiting you?** Textline solves the problem of contacting members when we are in differing time zones by allowing texts to be scheduled to send. **Official Response from Ally Schuchert:** > Hi Cheryl, Thank you for sharing your positive experience with Textline! We're glad to hear that it's providing you with another layer of access to contact your members and helping you meet their needs. Best, Textedly.com ### 33. Helpful Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Diana C. | Marketing Associate, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2025 **What do you like best about Textline?** It allows us to text clients quickly and target messages to specific audiences. **What do you dislike about Textline?** Easily allow online payments to be made. **What problems is Textline solving and how is that benefiting you?** Contacting clients through a new channel **Official Response from Jenny Luo:** > Hi Diana, Thank you for sharing what you like best about Textline. We understand the importance of online payments and will take your feedback into account as we continue to improve our platform. Warmly, Jenny ### 34. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Kristy H. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Textline?** Textline is easy to use and saves our company employees time. **What do you dislike about Textline?** Don't really have anything at this time we dislike. **What problems is Textline solving and how is that benefiting you?** We can communicate easily with our clients ### 35. Help **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria Z. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Textline?** It is very useful tool for our buisness. **What do you dislike about Textline?** Sometimes not all messages get sent to all receipents. **What problems is Textline solving and how is that benefiting you?** Communcation between my staff and residents **Official Response from Ally Schuchert:** > Hi Victoria, We're glad to hear that Textline is a useful tool for your business! Best, Ally ### 36. Get's the job done! **Rating:** 5.0/5.0 stars **Reviewed by:** Jon W. | Technical Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2024 **What do you like best about Textline?** Very user-friendly system for sending mass texts, automated texts via their API, and was easy to implement. Customer Support is quick with their Textline HQ chat. We use textline every day and integrate it accross many systems. **What do you dislike about Textline?** Some of their built-in automation tools caused us some issues during implementation but we were able to find work-arounds and they were receptive to our feedback. Plus their API does not return error responses when messages fail this is an issue I heard from another user when looking up reviews. We had to create a custom script to guess the failures and retry them but this isnt a barrier to use and I would still recommend them. **What problems is Textline solving and how is that benefiting you?** Getting quick messages out to people. **Official Response from Ally Schuchert:** > Hi Jon, We appreciate your recommendation and are pleased to hear that Textline is helping you get quick messages out to people. If you have any further suggestions for improvement, please feel free to share them with us. Best, Ally ### 37. Quick Technical Assistance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Textline?** I appreciate the helpfulness of Textline HQ/Customer Support. Whenever we have had an issue that needs resolving, or additional information, they respond quickly and address our concerns adequately. Textline is easy to use, and easy to explain to our employees to be able to use. We have a large customer base that we are able to reach and engage with on a daily basis because of the ease of integration and implementation of all Textline practices. **What do you dislike about Textline?** We would like to be better versed on how to do mass-mailings more effectively and without issues. **What problems is Textline solving and how is that benefiting you?** We are able to reach our large customer base quickly and effectively using Textline. **Official Response from Ally Schuchert:** > We're happy to hear that Textline has been effective in helping you reach and engage with your large customer base. We understand the importance of mass-mailings and will work to provide more resources and support to help you use this feature more effectively. Best, Ally ### 38. Easy to Use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Textline?** The layout is easy to learn and use. And the integration into CRM I am using is handy. **What do you dislike about Textline?** The constant verification system, I feel like I get logged out often and have to log back in and do the Google verification often. **What problems is Textline solving and how is that benefiting you?** Text is everyone's favorite mode of communcation. When I need to get in touch with customers, textline helps me get the best responses. **Official Response from Ally Schuchert:** > We're glad to hear that you find Textline easy to use and that the integration with your CRM is helpful. We understand your frustration with the constant verification system and we are continuously working to improve the user experience. We appreciate your feedback and will take it into consideration for future updates. Best, Ally ### 39. Very helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica P. | Owner/Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Textline?** Textline helps us keep our customers informed about their cases in a time-saving way! **What do you dislike about Textline?** It's great! We use it daily. We can send blast messages to all our contacts. **What problems is Textline solving and how is that benefiting you?** Communication with potential and current clients **Official Response from Ally Schuchert:** > Hi Jessica, We're glad to hear that Textline is helping you keep your customers informed in a time-saving way! Thank you for sharing your positive experience. Best, Ally ### 40. Lovely **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany A. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Textline?** Easy to use. Havent had many issues at all **What do you dislike about Textline?** Not much! It's pretty straight forward. **What problems is Textline solving and how is that benefiting you?** Solving the way I communnicate with clients. **Official Response from Ally Schuchert:** > Hi Tiffany, We're glad to hear that Textline has been easy to use for you and that you haven't encountered many issues. We strive to provide a straightforward and efficient communication platform for our users. Best, Ally ### 41. Textline has helped us greatly! **Rating:** 5.0/5.0 stars **Reviewed by:** Miranda M. | Accounting and Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Textline?** Customer service is great at solving issues in a very timely manner. They are quick to respond and to escalate as neccessary. Sivan is a fantastic tech! They got my account back up and running within 6 mins! **What do you dislike about Textline?** Some tech issues in working to intergrate with our system. **What problems is Textline solving and how is that benefiting you?** Communicating with limo customers on status updates. **Official Response from Ally Schuchert:** > Hi Miranda, We're thrilled to hear that our customer service team was able to assist you quickly and effectively. We'll be sure to pass along your kind words to Sivan! Best, Ally ### 42. Initial difficulties resolved rapidly with care team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Textline?** The customer service response is really useful **What do you dislike about Textline?** Maybe it is a little bit complicated to navigate the authentification part of the process but this was resolved quickly **What problems is Textline solving and how is that benefiting you?** Direct interaction with client ### 43. It is a great program service just needs some other modifications. **Rating:** 4.0/5.0 stars **Reviewed by:** Rosmeri L. | Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2024 **What do you like best about Textline?** I like the way that you resolve the messages but I would like it more if could get a notification everytime I receive a message. **What do you dislike about Textline?** Not being able to receive a notification when in ankthrr window **What problems is Textline solving and how is that benefiting you?** The way of communication **Official Response from Jenny Luo:** > Hi Rosmeri, We're glad to hear that you're enjoying our program! We appreciate your feedback about the notification feature- you should actually be able to get a notification every time you receive a message. Please message us at support@textline.com and we'll be happy to look into this for you! -Jenny ### 44. Love the Integration with Pipedrive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2024 **What do you like best about Textline?** What I like about Textline is that it offers an additional touch point for communicating with clients that otherwise do not respond to voicemails or emails. I love the integration of the widgeti IPipedrive which allows you to send texts directly without having to open annother application. I appreciate that text threads are also saved so we have record of all communication. I like being able to create my own scripts. **What do you dislike about Textline?** While I love being able to text Textline when I have questions, sometimes it would be nice to be able to speak with someone directly on the phone. **What problems is Textline solving and how is that benefiting you?** Many clients prefer texting communciation over phone and email. This alllows us to communciate with those clients who otherwise would not respond. **Official Response from Ally Schuchert:** > We're glad to hear that you are enjoying the integration with Pipedrive and finding Textline to be a valuable tool for communicating with clients. We appreciate your feedback about the ability to save text threads and create your own scripts. We understand the need for direct phone support and are hoping to implement this soon! Stay tuned! Best, Ally ### 45. Using it for our business and so far it’s really helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Textline?** Fast and reliable. It is so easy to use. **What do you dislike about Textline?** Least helpful was Customer support call, it was just a text no.but now they they call no.too and that's really easy talk to a live person rather than texting your issue **What problems is Textline solving and how is that benefiting you?** Textline solving texting all the employees different but at a same platform **Official Response from Ally Schuchert:** > We're glad to hear that Textline has been helpful for your business! We listened to our customers and glad that phone support is helpful too! Best, Ally ### 46. Everything you need to send SMS. **Rating:** 5.0/5.0 stars **Reviewed by:** Dan C. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Textline?** Ease of use. No problems with app or workflow. **What do you dislike about Textline?** We have been using Textline for a few years and nothing has been an issue. **What problems is Textline solving and how is that benefiting you?** We are able to keep in close contact with our students . We also use it treach out to prospective students. **Official Response from Ally Schuchert:** > Hi Dan, Thank you for your positive feedback! We're happy to hear that Textline has been a reliable tool for keeping in touch with your students and reaching out to prospective students. Best, Ally ### 47. Great SMS tool for team collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2024 **What do you like best about Textline?** The ease of collaboration across multiple numbers, and the reporting and export/import abilities with custom fields **What do you dislike about Textline?** The cost can be high when compared to some other alternatives, mainly as use increases **What problems is Textline solving and how is that benefiting you?** Letting us text our guests, which lets us have easier communications and improve their guest experience **Official Response from Ally Schuchert:** > We're glad to hear that you find Textline easy to collaborate with and that the reporting and import/export features are helpful. We understand that cost can be a concern, and we're continuously working to provide value for our users. We appreciate your feedback! Best, Ally ### 48. Reliable SMS platform and easy to implement **Rating:** 4.5/5.0 stars **Reviewed by:** Pedro C. | Head of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2024 **What do you like best about Textline?** Versatility of features, e.g., I can use tags for bulk messages or handpick them whenever needed. **What do you dislike about Textline?** CSV reporting seems a little basic, more insights based on our operations would be great **What problems is Textline solving and how is that benefiting you?** Bulk notifications, and handling multiple interactions simultaneously. **Official Response from Ally Schuchert:** > Hi Pedro, We're glad to hear that you find Textline versatile and easy to implement. We appreciate your feedback about the CSV reporting and will take it into consideration for future improvements. Best, Ally ### 49. Jenifer SAVED MY FRIDAY **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle L. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Textline?** Textline has been a gamechanger when it comes to following up with prospects. Works so well and they have chat support to help when there is (which there usually isn't) an issue. Easy to use and effective. **What do you dislike about Textline?** No dislikes at this time - I've used it for 4+ years **What problems is Textline solving and how is that benefiting you?** I'm in sales and I use it to get a quick reply when people aren't picking up, rebook meetings, answer quick questions and not have to spend soooo long talking over a quick text solution. **Official Response from Ally Schuchert:** > HI Danielle, We're thrilled to hear that Textline has been a gamechanger for following up with prospects and that our chat support has been helpful for you. Thank you for being a loyal customer for 4+ years! Best, Ally ### 50. Manager of admissions **Rating:** 4.5/5.0 stars **Reviewed by:** Michaela M. | Manager of Admissions, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Textline?** I like the functionality of it the capabilities and the ease of use **What do you dislike about Textline?** Probably the getting accustomed to things **What problems is Textline solving and how is that benefiting you?** Currently, it's solving our problem of not having a way to communicate with students and not being able to have everything in one place. We love the option to connect with them. Send them mass text messages and schedule text messages. **Official Response from Ally Schuchert:** > Hi Michaela, We're glad to hear that you like the functionality and ease of use of Textline. We understand that getting accustomed to new things can be a challenge, but we're here to support you every step of the way. Best, Ally ## Textline Discussions - [Is Textline good?](https://www.g2.com/discussions/is-textline-good) - 2 comments, 1 upvote - [View Textline pricing details and edition comparison](https://www.g2.com/products/textline/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+12%3A40%3A48+-0500&secure%5Bsession_id%5D=d60a9274-d376-491d-9bb7-5aae05a1a791&secure%5Btoken%5D=a7a46034266b4f910eb8938edef109927b0bcb507dd9667512e3ca761e07ed19&format=llm_user) ## Textline Integrations - [Aircall](https://www.g2.com/products/aircall/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - [Help Scout for G Suite](https://www.g2.com/products/help-scout-for-g-suite/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - 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HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Two way messaging **Customer Support** - Text **Lead Management** - Segmentation - Lead Nurturing - Automated Alerts and Tasks - CRM Lead Integration **Analysis** - Campaign Analysis - Custom Dashboards **Communication** - Pop-up Chat - Notifications **Channels** - Social Media - Website - Text Message (SMS) **Survey Customization** - Branching/Skip Logic - Multimedia Support - Multilingual Surveys **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Automation** - Intelligent Routing **Campaigns** - Push Notifications - Bulk SMS - Two-Way Text Messaging - Audience Segmentation ** Internal Use** - Conversation Archiving - Lead Development - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **Engagement** - Coupons and Promotions **SMS Platform** - Reporting - Automation - Text-to-Landline - Short Codes - API Integration **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Platform** - Optimization - Internationalization **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **AI Content Generation - SMS Marketing** - AI SMS **Integration** - Data Import & Export Tools - 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