--- title: Textline Reviews meta_title: 'Textline Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 381 reviews by the users' company size, role or industry to find out how Textline works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 381 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Textline Reviews **Vendor:** Textline **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.7/5.0 **Total Reviews:** 381 ## About Textline Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients, or employees using Textline to build better relationships, deliver top-notch customer service, or close more deals. With features like a shared SMS inbox, two-way texting, HIPAA-compliant SMS, live web chat, automations, and more, Textline helps thousands of companies, including 1-800-GOT-JUNK?, Tuft & Needle, and Lyft, improve and streamline business conversations. Try Textline free for 14 days today and start customizing your customer outreach and automating your communication workflows. ## Textline Pros & Cons **What users like:** - Users find Textline easy to use, enjoying the **user-friendly interface** and helpful customer support for their needs. (94 reviews) - Users appreciate the **efficient communication capabilities** of Textline, significantly enhancing customer support and service delivery. (91 reviews) - Users praise the **friendly and efficient customer support** of Textline, always ready to assist with any issues. (89 reviews) - Users love the **efficient communication** capabilities of Textline, enhancing customer interaction and streamlining workflows. (62 reviews) - Users value the **responsive communication** of Textline, enhancing their ability to engage with clients effectively. (61 reviews) - Text Messaging (53 reviews) - Response Speed (49 reviews) - Easy Communication (48 reviews) - Notifications (41 reviews) - Automation (40 reviews) **What users dislike:** - Users find the lack of **scheduled migration options** in Textline limiting their flexibility compared to competitors like Twilio. (26 reviews) - Users face **messaging issues** such as poor search functionality and difficulty tracking replies, affecting overall usability. (22 reviews) - Users highlight the **limited features** of Textline, particularly regarding message tracking and search capabilities. (16 reviews) - Users face challenges with **notification issues** , finding them excessive and lacking filtering options for better management. (15 reviews) - Users often experience **software glitches** that disrupt functionality, requiring frequent refreshes and causing missed notifications. (14 reviews) - Users find the **learning curve challenging** , especially with blocking contacts and department registration. (12 reviews) - Limited Customization (12 reviews) - Expensive (11 reviews) - Users face **SMS issues** like unexplained errors and lack of notifications when messages fail to send. (11 reviews) - Login Issues (10 reviews) ## Textline Reviews ### 1. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Brynna S. | Marketing and Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Textline?** Bhavati was extremely helpful! They responded incredibly quick and took action immediately. Great experience **What do you dislike about Textline?** Registering a department is very confusing **What problems is Textline solving and how is that benefiting you?** It is helping to reach attendees before events **Official Response from Jenny Luo:** > Hi Brynna, We're thrilled to hear that Bhavati provided you with quick and helpful assistance! We apologize for any confusion with registering a department and will work to improve the process. Thank you for sharing how Textline is helping you reach attendees before events! Best, Jenny ### 2. Quick & Consistent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Garrett D. | Vendor Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2024 **What do you like best about Textline?** We have been using textline as a method of SMS communication between agents and drivers for a few years. Recently there has been a new requirement for SMS verication for newly created accounts, which presented an issue as we leverage off-shore support for many agent roles where SMS is not an option. Jennifer, Nancy, and Sivan have gone out of their way to assist us and ensure no disruption to our operations despite this change and obstacle. They are always incredibly quick to reply and have resolved all of our issues or questions. We've even recieved proactive infomration into Textline's larger MFA initative so we can better prep our teams/agents. **What do you dislike about Textline?** More/better reporting/anyalitcs would be nice, but otherwise all good! **What problems is Textline solving and how is that benefiting you?** As stated in the previous section, we leverage textline to provide SMS support between our Customer Service agents and drivers completing deliveires. Textline enables us to provide an additional layor of support and convenience for drivers who chose to communicate via text. **Official Response from Ally Schuchert:** > Hi Garrett, Thank you for your feedback! We understand the importance of reporting and analytics, and we are continuously working to improve our platform. We'll make sure to pass along your suggestion to our product team. Best, Ally ### 3. Textline has changed the way I communicate with customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Textline?** Textline allows me to keep all my texts organized in one spot with my customers, just as if it were on my phone! The shortcuts that allow me to send messages faster, the filters that allow me to search for conversations for efficiently, and the tool that helps me organize the numbers for different members on my team- it's all perfect! **What do you dislike about Textline?** The one thing I wish were better, would be the ability to add hyperlinks to my texts! Other than that, it's great:) **What problems is Textline solving and how is that benefiting you?** It's helping us communicate more efficiently with our customers. **Official Response from Jenny Luo:** > Hi there, We're thrilled to hear that Textline has improved your communication with customers! Our goal is to make it as easy and efficient as possible for you to stay organized and provide excellent service. We appreciate your feedback about the ability to add hyperlinks - at this time this is not supported due to the nature of SMS, but maybe this will change in the future! Best, Jenny ### 4. Excellent texting service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Textline?** Interface and ease of use, the system is very user friendly. Customer support is easy to reach and I use it textline all the time. Has many features and ease of intergration is great. Very easy to implement shortcuts to text faster. **What do you dislike about Textline?** Not being able to delete messages off screen to a hidden folder so not so many messages show **What problems is Textline solving and how is that benefiting you?** solving my customer reach and helps me maintain connections with customers. ### 5. Textline has been great! **Rating:** 5.0/5.0 stars **Reviewed by:** Phoebe S. | RCS Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Textline?** We are able to control if patients reply and it is user friendly. **What do you dislike about Textline?** I wish there were more impactful metrics. **What problems is Textline solving and how is that benefiting you?** Efficiency ### 6. Amazing product **Rating:** 5.0/5.0 stars **Reviewed by:** Natasha R. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Textline?** I've been a customer of Textline for almost 10 years, and I love it! Very easy to use, they have an app, I can check it anywhere. I highly recommend, as the support team is always super helpful and all your issues resolved within the same day or even sooner. **What do you dislike about Textline?** So far no issues at all! It is very easy to use and support team is always there via text! **What problems is Textline solving and how is that benefiting you?** It solves sending mass messages to large group of users, which would take way longer any other way! ### 7. Perfect for our small business **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos R. | Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Textline?** Our team use textline to reach all of our leads. work as perfect as if you are texting from the phone **What do you dislike about Textline?** Nothing so far has been an issue for the team **What problems is Textline solving and how is that benefiting you?** reaching our costumers **Official Response from Jenny Luo:** > Hi Carlos, We love to hear it! Thank you for your positive review. We are so happy to hear you are enjoying your Textline experience! Best, Jenny ### 8. Easy to use and a must professionally these days! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Textline?** Being able to reach customers!! With all the spam blocking and filtering of calls, its extremely helpful to know that customers can see you getting back to them! I love being able to schedule messages in advance for confirmation of appointments, and that customers can still reach me (during business hours) even if I am on the other line. We use Textline all day, every working day! Customer support is responsive if there are any technical issues or questions and the site and app are very user friendly and easy to implement. **What do you dislike about Textline?** I don't see any large downsides. Maybe that is doesn't alert you that a number is not textable prior to you sending the message, and that is me grasping. Overall, there are not many negatives in my opinion. **What problems is Textline solving and how is that benefiting you?** Being able to reach people with technology deciding more and more what calls should go through or you should see. I understand spam calls are annoying and there is a need for filtering, but its over the top and blocks an actual business from their calls getting to their customers. Textline solves this immediately! Also, people do not really like to speak on the phone anymore, so texting is a must for communicating! **Official Response from Ally Schuchert:** > Thank you for your positive feedback! We're glad to hear that Textline has been easy to implement and user-friendly for your business. We understand the importance of reaching customers in today's technology-driven environment, and we're pleased to hear that Textline has helped you overcome the challenges of spam blocking and filtering calls. We'll take note of your suggestion regarding alerting for non-textable numbers. We appreciate your support! Best, Ally ### 9. Good Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Textline?** Everyone I spoke with at Textline was highly responsive and helpful. It's nice to deal with real people and not just AI. **What do you dislike about Textline?** There were some challenges integrating into Freshdesk, our CRM, but we made it work. **What problems is Textline solving and how is that benefiting you?** We are a consumer response team and our consumers like the texting option. We dropped our phone number and used text instead since it was easier for our agents and preferred by our consumers. **Official Response from Jenny Luo:** > Hi there, Thanks for sharing your insights! Our customer support team (100% human) is here to support you in the best way we can! Happy texting! Jenny ### 10. Never Had a Problem **Rating:** 4.5/5.0 stars **Reviewed by:** Cole C. | SDR Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Textline?** Textline is simple and easy to use. I also was able to integrate with my CRM. **What do you dislike about Textline?** The least helpful feature is the ability to send files and images. They are not always easy to view. **What problems is Textline solving and how is that benefiting you?** Many of my customers prefer to communicate over text, and Textline makes that easy. **Official Response from Jenny Luo:** > Hi Cole, It's great to hear that Textline has made it easy for you to communicate with your customers via text, and that you were able to integrate it with your CRM. We appreciate your input about the file and image viewing feature, and we'll use that to continue improving the Textline experience. Warmly, Jenny ### 11. Textline Compliance Approval :) **Rating:** 5.0/5.0 stars **Reviewed by:** Casey W. | Head of Business Development, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Textline?** Textline works great given the automations and one off texting we use it for. They have an incredible interface and the way that not only integrates but has a thumbnail directly in my CRM is incredible! I use it every day for manual SMS and to oversee our sms autoations. I worked with the customer support team to get all of our compliance in order and wow are they great! Sivan made the goals clear, let me know exactly what we needed, and assisted every single step along the way. Textline can be proud of their customer support staff, they go above AND beyond :) **What do you dislike about Textline?** Nothing so far, textline has been great for staying in touch with prospects. **What problems is Textline solving and how is that benefiting you?** Web based SMS'ing. Automation SMS'ing. **Official Response from Ally Schuchert:** > Hi Casey, We're thrilled to hear that you are enjoying Textline's features and interface, as well as our customer support team's assistance with compliance. We appreciate your feedback and are glad to have you as a satisfied customer! Best, Ally ### 12. Great System, Even Better Service **Rating:** 5.0/5.0 stars **Reviewed by:** Zane J. | Pre-Planning Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Textline?** Love the customer care that they provide. Very easy to set up and frankly, we use it more than any other system besides our CRM. It couldn't be easier to connect our CRM with Textline and its numerous uses. **What do you dislike about Textline?** I'm not the biggest fan that you aren't able to show your 5-7 most commonly used templates without having to search ever single time. **What problems is Textline solving and how is that benefiting you?** The ease of continuity with customer conversation and the automations with our marketing. **Official Response from Jenny Luo:** > Hi Zane, Thank you for your kind words about our customer care and ease of integration with your CRM. We appreciate your feedback regarding the commonly used templates and have shared this reflection with the product team. Hopefully, we can work on making them more easily accessible in the future. Warmly, Jenny Luo ### 13. I have enjoyed using textline as it's pretty simple and has an easy to follow interface. **Rating:** 4.0/5.0 stars **Reviewed by:** Nery F. | Care Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2025 **What do you like best about Textline?** I enjoy the fact that you're able to save shortcut messages and make internal notes with other colleauges. **What do you dislike about Textline?** There is no way of categorizing the types of messages based on the content of the message. **What problems is Textline solving and how is that benefiting you?** Textline allows to get in touch with our clients in a simple and easy to use way. **Official Response from Jenny Luo:** > Hi Nery! Thank you for sharing your positive experience with Textline. We're pleased to hear that you find it simple and easy to use. We're happy you enjoy the ability to save shortcut messages and make internal notes. We understand your feedback about the lack of message categorization. As a potential workaround, we'd like to suggest the use of tags to categorize your contacts and also using our automation feature to detect keywords based on the content of the message. Please reach back out to support@textline.com if you'd like to learn more! Best, Jenny ### 14. Reporting Question **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Textline?** Service requests are answered promptly and efficiently **What do you dislike about Textline?** Resolving a conversation automatically converts it to a lead. **What problems is Textline solving and how is that benefiting you?** Ease of customer contact ### 15. The easiest choice I've made **Rating:** 5.0/5.0 stars **Reviewed by:** Ben J. | Internet and Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Textline?** Textline has been an easy, effective, affordable landline texting solution for our business for years. Through changes in compliance rules, changes in our business use, and growth in texting volume, textline has always had great customer service. We've referred other businesses to them, because they've been a reliable vendor for us ever since we signed up. **What do you dislike about Textline?** I wish I could have more users on the basic plan that we use, but I have no other complaints. **What problems is Textline solving and how is that benefiting you?** Textline helps us stay in touch with our existing customers, without them having to learn a separate phone number. From sales to service, it has been an easy solution for us. **Official Response from Ally Schuchert:** > Hi Ben, We're thrilled to hear that Textline has been an easy, effective, and affordable solution for your business. We appreciate your loyalty and the referrals you've made. Regarding the limitation on users for the basic plan, we understand your feedback and will take it into consideration for future improvements. Best, Ally ### 16. Great product with great support **Rating:** 5.0/5.0 stars **Reviewed by:** Brian H. | CIO, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Textline?** It allows us to easily manage our patients across multiple teams and departments. Multiple agents can interact over a single conversation **What do you dislike about Textline?** More granular notification for whispers and assignments. Currently we get way too many. **What problems is Textline solving and how is that benefiting you?** It allows us to communicate easier with our patients **Official Response from Jenny Luo:** > Hi Brian, We're glad to hear that you're enjoying the product and finding it beneficial for managing patient communication across teams and departments. Thank you for providing feedback about more granular notifications- this is great feedback I have passed onto our product team! Best, Jenny ### 17. Easy, user friendly, great company to work with!! **Rating:** 5.0/5.0 stars **Reviewed by:** Chasity T. | Compliance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Textline?** It's very user friendly, the set up was smooth and the team i had was very helpful. Anytime i have questions i get responses almost immediately. **What do you dislike about Textline?** nothing so far, everything has been very easy to use and our clients enjoy the convenience of the program as well. **What problems is Textline solving and how is that benefiting you?** They are solving our way of immediate notification to our clients. We needed a way to have immediate notifications for weather, drug testing our clients and notifying of cancelations of programming. Just the overall ability to make announcements to those who are living out in the community. **Official Response from Ally Schuchert:** > HI Chasity, We're thrilled to hear that you find Textline easy to use and that our team has been helpful! We're committed to providing excellent customer service and making communication with your clients as smooth as possible. Best, Ally ### 18. My review of textline **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley W. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Textline?** I like textline for the Communication and ease of use! **What do you dislike about Textline?** I do not dislike anything about textline. **What problems is Textline solving and how is that benefiting you?** Textline alerts me when I receive messages and it's all in one area! ### 19. Helpful customer service chat, texting capabilities **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Textline?** Immediate customer service chat was available during the weekday, was very helpful! **What do you dislike about Textline?** The interface is a little confusing and took some time to get used to. You’ll definitely want a demo. The online user resources could be more in-depth. **What problems is Textline solving and how is that benefiting you?** We are trying to communicate with on-site attendees at a conference. This allows to text US and international users **Official Response from Jenny Luo:** > Hi there, Thank you for your feedback! We are happy to hear you are satisfied with our customer support :) We are always looking to improve our product and our help center articles and we would love to hear your suggestions. Please do reach out at support@textline.com- we are here to support you! Best, Jenny ### 20. Textline is a wonderful and easy to use app, love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Textline?** It is easy to use and navigate, as well as helpful. **What do you dislike about Textline?** I would like textline to be able to pin a message. **What problems is Textline solving and how is that benefiting you?** It helps maintain a professional environment. ### 21. Amazing support helping get setup with texting and compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Textline?** I’ve always been frustrated when it came to onboarding, Bhavati made that process straight forward **What do you dislike about Textline?** So far it has been a great experience for me **What problems is Textline solving and how is that benefiting you?** Text line makes it easier for me to make sure my customers are getting the best help ### 22. Excellent Program **Rating:** 5.0/5.0 stars **Reviewed by:** Tayler B. | Project Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2025 **What do you like best about Textline?** I love the convienice of how easy it is to use. **What do you dislike about Textline?** Nothing, everything is great and very self explanitory. **What problems is Textline solving and how is that benefiting you?** Textline solves having to message everyone indivdually. I am also able to see who actually recieved the message and who didnt. ### 23. great expereince **Rating:** 5.0/5.0 stars **Reviewed by:** Charlotte H. | community health, Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2025 **What do you like best about Textline?** I love that I can pre-schedule a text to be sent. So if I need ot send a reminder to someone and I cam not going to be working that day I can still set it up. **What do you dislike about Textline?** I have missed messages because it will not show as unasnwered if the auto reply send to a message recieved outside of buisness hours. **What problems is Textline solving and how is that benefiting you?** Being able to text from my computer is great so much easier than by phone. **Official Response from Jenny Luo:** > Hi Charlotte, We're glad to hear that you enjoy the ability to pre-schedule texts and find it convenient for sending reminders. Be sure to UNcheck the box next to "Suppress agent notifications and wait time warnings" in your out of office automation settings- this will allow your notifications to show up even with the auto-response! Thank you for sharing your feedback! Jenny ### 24. Textline is super easy to use and it's increased lead/client engagement tremendously! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Textline?** Easy to use and keep in contact with leads/clients on a more personal level. I learned today that the support is great, too! **What do you dislike about Textline?** I don't have anything to share that I dislike at this time! **What problems is Textline solving and how is that benefiting you?** I'm getting responses back from leads that never respond to email. I've moved deals through my pipeling faster and not wasting time on leads that are not interested in our services. ### 25. Textline is very easy to use. Lots of features. Has a Windows 98 feel. **Rating:** 4.0/5.0 stars **Reviewed by:** Joe A. | Operations MGR, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Textline?** I like that I can text support right through the app, and they are very responsive. **What do you dislike about Textline?** All the features feel modern but its look feels outdated. **What problems is Textline solving and how is that benefiting you?** We are able to send bulk text messages to our customers from a central location so everyone in the office can help with replies. We dont use it for marketing. ### 26. Chat Help Via Text **Rating:** 5.0/5.0 stars **Reviewed by:** Karen C. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Textline?** How easy it is to use. I love being able to create groups that I can text all at once. And today I learned I also appreciate their customer service. **What do you dislike about Textline?** So far I have no dislikes. I only come on here for texting and it's working just fine. **What problems is Textline solving and how is that benefiting you?** Having all my contacts in one place and being able to bulk text **Official Response from Jenny Luo:** > Hi Karen! We're glad to hear that you find Textline easy to use and that the group texting feature is helpful for you! We're here to support you :) Best, Jenny Luo ### 27. Great product with a great support team **Rating:** 5.0/5.0 stars **Reviewed by:** Michael H. | Head Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Textline?** Support team is very helpful and all the options it provides suites my needs perfectly. **What do you dislike about Textline?** I wish sometimes that I could create tags in larger groupings with existing data but that is a problem unique to my business in terms of data input. **What problems is Textline solving and how is that benefiting you?** I have a giant network of both clients and leads so this helps me reach out to them more efficiently. ### 28. Easy and fast **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Textline?** Mass text message features Pre scheduled in advance messages **What do you dislike about Textline?** Automations are a little hard to do but it’s good so far **What problems is Textline solving and how is that benefiting you?** I can see all the messages my team is sending to all clients helps Me train them We are reachable to clients fast **Official Response from Jenny Luo:** > Hi Elizabeth, Thank you for sharing your positive experience with Textline. We understand that automations can be challenging, and we are continuously working to make it more user-friendly. Please reach out to us at support@textline.com and we'd be more than happy to help with anything automation related! We're thrilled to hear that Textline is helping you train your team and improve client reachability. Warmly, Jenny ### 29. Great feature for businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Cora H. | Human Resources Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Textline?** I enjoy the ease of use. I like that it integrates with current lines from any carrier, or you can generate a number. It is easy to get support from staff when needed. **What do you dislike about Textline?** Sometimes you have to jump through hoops to get something done. Such as deleting a user, agent, or contact. The process could be more streamlined. **What problems is Textline solving and how is that benefiting you?** Our current phone system does not offer texting capeabilities, so Textline benefits us by doing so while keeping our assigned phone numbers. **Official Response from Ally Schuchert:** > Hi Cora, We're glad to hear that you find Textline easy to use and that it integrates well with your current phone lines. We appreciate your feedback about the process for deleting users, agents, or contacts, and we will take that into consideration for future improvements. Best, Ally ### 30. Some good, some bad **Rating:** 4.0/5.0 stars **Reviewed by:** Hannah M. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Textline?** High volume texting! Love the unified inbox feature and the chance to schedule messages and send mass messages using the tags. **What do you dislike about Textline?** Occasional service outages; issues with certain cell phone providers; wish it had more of a CRM functionality so we could quickly see notes and history of conversations without having to scroll for days. **What problems is Textline solving and how is that benefiting you?** We use Textline to communicate with thousands of stakeholders to provide day to day customer service. Were a student transportation provider taking care of students with special needs, students experiencing homelessness, and students in foster care, so timely communication is essential! **Official Response from Jenny Luo:** > Hi Hannah, We're glad to hear that you are enjoying the high volume texting, unified inbox, and scheduling features. We understand the frustration of service outages but unfortunately, this is often in the phone carriers'' control and out of Textline's. A workaround for quickly seeing notes and history of conversations would be utilizing the sidebar from your conversation list and adding notes there! Please message our support team if you need more help around this :) ### 31. Convience **Rating:** 5.0/5.0 stars **Reviewed by:** Amy M. | Dance Studio Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Textline?** Textline helps us not only send reminders to parents easily but also allows us to reach out in an urgent situation, such as we are closed due to weather. **What do you dislike about Textline?** Not being able to be logged into my phone and computer at the same time. **What problems is Textline solving and how is that benefiting you?** I like that we can use our landline phone number. That was important decision for us. ### 32. Great product! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Textline?** The ease of use along with the ability to set up shortcuts for frequently used text messages. **What do you dislike about Textline?** The cost is expensive when compared to competetitor products that offer similar capabilities. **What problems is Textline solving and how is that benefiting you?** Having a queue to field multiple text messages is key for our business and as we often send out the same verbiage with texts, the shortcut feature is very useful. **Official Response from Jenny Luo:** > Hi there, We're glad to hear that you find our product easy to use and that the shortcuts feature is helpful for your business needs! Best, Jenny ### 33. Jenifer was very helpful in helping us to get what we needed approved and ready for use. **Rating:** 5.0/5.0 stars **Reviewed by:** Charles C. | Vice President of Programs and Wellness Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Textline?** The ease of using the platform makes it easy for all employees to access. **What do you dislike about Textline?** I would like it if it was easier to save contacts from another platform. **What problems is Textline solving and how is that benefiting you?** Being able to send out a bulk announcement to multiple users that have been tagged. ### 34. Lifesaver **Rating:** 5.0/5.0 stars **Reviewed by:** Nick M. | Building Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2025 **What do you like best about Textline?** The friendly interface makes it simple to engage with clients **What do you dislike about Textline?** Sometimes it goes down but this rare and is quicky fixed **What problems is Textline solving and how is that benefiting you?** The problem of reaching clients and communicating consistently with them. ### 35. Perfect App for your Business! **Rating:** 5.0/5.0 stars **Reviewed by:** Destiny R. | Senior Loan Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2022 **What do you like best about Textline?** There are many reasons why we continue to use Textline for our business! The amount of ease of reaching customers without hassle or confusion is amazing. Our customers are able to communicate with us outside of business hours and we can receive it the next business day. When the internet is down, we can access Textline from our personal phones so we are always able to communicate with our customers. We use Textline daily! Customer support is always knowledgable and quick to respond and resolve any issues! **What do you dislike about Textline?** The main thing that I dislike about Textline is that it charges per each user, instead of it being included in the monthly plan. However, it's definitely worth it! It is definitely cost efficient. The other providers that claim to offer free services, end up forcing you into paying them after you have established history with them, and they end up being more expensive than Textline. **What problems is Textline solving and how is that benefiting you?** Being able to reach out to our customers from our computer is really helpful in our business. Often times, customers are unable to speak on the telephone, so being able to text them is extremely convenient for them! It also looks more professional for us when a customer walks in, to see us on the computer typing rather than a cellphone in our hands. ### 36. I am a Support Line Operator. Our organization provides support to those that call or text. **Rating:** 4.5/5.0 stars **Reviewed by:** Aimee H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Textline?** Textline is very straight forward and user friendly. Texts updates in real time allowing us to interact with those that need support and allows the conversation to flow with no lag. Since it is not a bot you are texting back and forth between 2 real people making it a more organic experience then if it was pre-programmed. **What do you dislike about Textline?** I find only one annoyance with Textline and it's probably more helpful than a hinderance. I often don't have enough characters to finish a text. Due to the sensitive nature and complexity of support we offer, I find thatt when addressing certain issues or if the texter is very active I run out of room. MHowever, it is helpful so the user doesn't send a huge overwhelming text to someone. I am definitely more pro for the amount of characters since I am more mindful while texting and staying on point so l can't ramble on. **What problems is Textline solving and how is that benefiting you?** Textline allows those that prefer texting or whom feel hesitant about calling can get the same support. This benefits everyone and allows us to communicate with a larger audience. Many people these days prefer texting over calling. I know I do! **Official Response from Ally Schuchert:** > Hi Aimee, We're glad to hear that you find Textline straightforward and user-friendly. Real-time updates and the organic experience of texting with real people are some of the key features we aim to provide. Best, Ally ### 37. They are helpful and responsive when I have issues. **Rating:** 4.5/5.0 stars **Reviewed by:** Joel H. | Care center director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Textline?** The programming works well and I'm able to customize outgoing messages and manage many companies easily. **What do you dislike about Textline?** I wish support was open on weekends to assist if there are issues. **What problems is Textline solving and how is that benefiting you?** They have integrated successfully with our freshworks ticket system and that allows us to get analytics. ### 38. We were having a technical issue with text messages not going through with error. **Rating:** 5.0/5.0 stars **Reviewed by:** Stephani R. | Accounting manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Textline?** Very convenient saves time. No hassle of having to call people and they respond quickly to text messages, verses a phone call and having to leave a message and wait for a call back. **What do you dislike about Textline?** Nothing to report at this time. Very user friendly **What problems is Textline solving and how is that benefiting you?** Using Textline is a huge time saver, verses having to call people. **Official Response from Jenny Luo:** > Hi Stephani, Thank you for sharing your positive experience with Textline. We apologize for the technical issue you encountered with delivery. Most delivery issues are unfortunately out of Textline's control and in the hands of the carriers. We value your feedback and are committed to providing a user-friendly experience! Best, Jenny ### 39. Helpful and quick! **Rating:** 5.0/5.0 stars **Reviewed by:** Mindy W. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Textline?** I enjoy the ease of being able to text mulitple contractors about projects and not have to reach for my phone at all. **What do you dislike about Textline?** The inability to do group messages, often I need to reach out to a contractor and would love to be able to include the sales person in the text as well instead of sending it to them in a seperate message **What problems is Textline solving and how is that benefiting you?** Not having to give out my personal number to contractors, ease of use . **Official Response from Ally Schuchert:** > Hi Mindy, We're glad to hear that you find Textline helpful and quick for reaching out to multiple contractors! We appreciate your feedback about group messages and will take it into consideration for future improvements. Best, Ally ### 40. Great Experience so Far! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie B. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Textline?** Super simple platform. Immediate asssitance from textline employee via live chat when you have questions. **What do you dislike about Textline?** My one complaint would be that I can not use more than one tag at a time when sending notifications. For example, I'd like to be able to filter by all people that have the "Sept1" tag but then also within that tag I also want people that have the "Cigna" tag. **What problems is Textline solving and how is that benefiting you?** We are able to get important benefit information out to our client's employees much faster and the information will be more accessable, since most people perfer text communications. **Official Response from Ally Schuchert:** > Hi Stephanie, We're glad to hear that you're having a great experience with Textline! We appreciate your feedback about the tag functionality, and we'll definitely take that into consideration for future updates. Best, Ally ### 41. Simple and easy to use- great support too! **Rating:** 5.0/5.0 stars **Reviewed by:** David d. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2024 **What do you like best about Textline?** Support is great, features are what we need and use. **What do you dislike about Textline?** Not as much intergration as we'd like in to our other systems. Wish it was available in our main channel support system rather then another standalone log in. **What problems is Textline solving and how is that benefiting you?** The mobile user needing "near real time" support. Chat is not great these days, so SMS/MMS service is the new way forward. **Official Response from Ally Schuchert:** > Hi David, We're glad to hear that you find Textline simple and easy to use, and that you appreciate our great support! Best, Ally ### 42. Textline is incredibly user-friendly and intuitive. The interface is simple to navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Textline?** simple to use, easy to navigate. easy to manage conversations. **What do you dislike about Textline?** everything has been fine so far. I have not had any major issues. **What problems is Textline solving and how is that benefiting you?** This has helped me manage many conversations in one single place creating a seamless experience communicating with customers and following up in a timeley manor. Productivity has increased with communications. **Official Response from Jenny Luo:** > Hi there, We appreciate your feedback and are happy to hear that Textline has been a valuable tool for managing conversations and improving communication with your customers. Best, Jenny ### 43. Easy to use and is the optimal method of communication we use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2024 **What do you like best about Textline?** We receive more responses from our clients when we use Textline. It has been easy for the emoployees to use and we were able to get them set up on the system quickly. The customer support is slick. We are able to shoot them a text without waiting on the phone for an agent. They respond quickly. The product is used daily and I can't imagine not having it. **What do you dislike about Textline?** It took a bit for some clients to understand it was our business sending messages, not a personal employee's mobile number. We have modified the outgoing message so that it is less confusing. **What problems is Textline solving and how is that benefiting you?** We are collecting money to prevent additional late fees for clients. They typically do not respond to letters or phone calls. This method has been very easy to use and we have had great success. It is beneficial for us and the client. **Official Response from Ally Schuchert:** > Thank you for sharing your positive experience with Textline! We're thrilled to hear that it has improved your communication with clients and helped in collecting payments more efficiently. Best, Ally ### 44. Great help! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Textline?** Textline is awsome! It's easy to use and they are always super fast in helping us solve any issues that might arise! **What do you dislike about Textline?** Nothing! We love it! Textline is reliable and easy to use! **What problems is Textline solving and how is that benefiting you?** Textline makes it super easy to communicate with our customers **Official Response from Jenny Luo:** > Hi there, Thank you for this positive review! We are happy you are loving Textline! Happy texting, Jenny ### 45. Easy texting service to use and seemless services **Rating:** 5.0/5.0 stars **Reviewed by:** Donald P. | Licensed producer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Textline?** Don't have to use my number, and easy to attach links and pictures. **What do you dislike about Textline?** nothing more then it doesn't show people (stop to send messages request) **What problems is Textline solving and how is that benefiting you?** only being able to send 2 texts with other texting apps ### 46. Excellent customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Daniela F. | paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2025 **What do you like best about Textline?** I contacted customer support, and they were very prompt and efficient. **What do you dislike about Textline?** Nothing, I have a great experience so far. **What problems is Textline solving and how is that benefiting you?** Custommer support with clients is very efficient. **Official Response from Jenny Luo:** > Hi Daniela, We're SO glad to hear that you had a great experience with our customer support. We try our very best to communicate with clients as efficiently as possible. Warmly, Jenny ### 47. Textline in Public Health **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew A. | Senior Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Textline?** The ability to quickly onboard loads of patients that we need to reach out on a moment's notice. We are a public health emergency company so having the ability to rapidly deploy campaigns is crucial. Compliance is built into the system and we just have to do our thing. **What do you dislike about Textline?** The UI can be annoying. Things could be spread out a little more. Also the design makes it look old fashioned. **What problems is Textline solving and how is that benefiting you?** It is hard to do mass campaigns on a moment's notice with many providers. Textline provides a quick way for us to be always compliant and we don't waste time with red tape while attending public health emergencies. **Official Response from Ally Schuchert:** > Hi Matthew, We're glad to hear that Textline has been helpful for quickly onboarding patients during public health emergencies. We appreciate your feedback about the UI and design, and we'll take that into consideration for future improvements. Best, Ally ### 48. Pros & Cons **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Textline?** Love the ability to schedule announcements **What do you dislike about Textline?** Dislike the limited integration features. **What problems is Textline solving and how is that benefiting you?** We are able to send automated messages to our clients which is a baseline level of service these days as everyone is moving towards text. ### 49. Super helpful staff at textline **Rating:** 5.0/5.0 stars **Reviewed by:** Laurie K. | Marketing and Partnerships Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Textline?** The staff there is incredibly responsive if you have a question **What do you dislike about Textline?** The ux is honestly a little bit confusing to me **What problems is Textline solving and how is that benefiting you?** It's helping us market our events to our members and clients **Official Response from Jenny Luo:** > Hi Laurie, We're glad to hear that you find our team helpful and responsive! We understand that user experience is important, and we're constantly working to improve it. Please reach out to us at support@textline.com and we'd be happy to answer any questions about the ux or schedule a call! Warmly, Jenny ### 50. Handy Tool That's Easy To Use **Rating:** 4.0/5.0 stars **Reviewed by:** Tara S. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Textline?** The convenience of texting a client with a quick question, rather than a phoning. Textline saves time, and is easy to reference back to when I cannot ready my own handwriting from telephone notes. **What do you dislike about Textline?** Some clients report they do not receive our texts. **What problems is Textline solving and how is that benefiting you?** It saves time, allowing short, text-based conversations rather than tying up the phone lines for a conversation that will last an unknown amount of time. I can text a client with a quick question, and they can get back to me at their convenience. Additionally, I can refer back to conversations easily to confirm details. **Official Response from Ally Schuchert:** > Hi Tara, We're glad to hear that Textline is saving you time and making communication more convenient. Best, Ally ## Textline Discussions - [Is Textline good?](https://www.g2.com/discussions/is-textline-good) - 2 comments, 1 upvote - [View Textline pricing details and edition comparison](https://www.g2.com/products/textline/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+02%3A45%3A07+-0500&secure%5Bsession_id%5D=beece9f6-b575-4d8c-9a4f-20283e82bf47&secure%5Btoken%5D=5a8fa54244f7f41f5293852fb177bfba5e963cdd2f5a2afcfb49da78e14cf44c&format=llm_user) ## Textline Integrations - [Aircall](https://www.g2.com/products/aircall/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - [Help Scout for G Suite](https://www.g2.com/products/help-scout-for-g-suite/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Livery Coach](https://www.g2.com/products/livery-coach/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [MasterMind TMS](https://www.g2.com/products/mastermind-tms/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - [WhatsApp Live Chat Messenger](https://www.g2.com/products/whatsapp-live-chat-messenger/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zendesk Sell](https://www.g2.com/products/zendesk-sell/reviews) ## Textline Features **Online Marketing** - Dynamic Content - Mobile Optimized **Messenger** - Live Chat **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Two way messaging **Customer Support** - Text **Lead Management** - Segmentation - Lead Nurturing - Automated Alerts and Tasks - CRM Lead Integration **Analysis** - Campaign Analysis - Custom Dashboards **Communication** - Pop-up Chat - Notifications **Channels** - Social Media - Website - Text Message (SMS) **Survey Customization** - Branching/Skip Logic - Multimedia Support - Multilingual Surveys **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Automation** - Intelligent Routing **Campaigns** - Push Notifications - Bulk SMS - Two-Way Text Messaging - Audience Segmentation ** Internal Use** - Conversation Archiving - Lead Development - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **Engagement** - Coupons and Promotions **SMS Platform** - Reporting - Automation - Text-to-Landline - Short Codes - API Integration **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Platform** - Optimization - Internationalization **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **AI Content Generation - SMS Marketing** - AI SMS **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Features** - Integrated App - SMS - Confirmation and Cancellation ## Top Textline Alternatives - [Salesmsg](https://www.g2.com/products/salesmsg/reviews) - 4.7/5.0 (401 reviews) - [Heymarket](https://www.g2.com/products/heymarket/reviews) - 4.6/5.0 (432 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,025 reviews)