--- title: Textline Reviews meta\_title: 'Textline Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 385 reviews by the users' company size, role or industry to find out how Textline works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 385 scale: '5' date\_modified: '2026-08-08' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Textline Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Textline easy to use, enjoying the **user-friendly interface** and helpful customer support for their needs. [(94 mentions)](https://www.g2.com/products/textline/reviews?filters%5Bsentiment_snippet%5D=1404912&qs=pros-and-cons#reviews) Users appreciate the **efficient communication capabilities** of Textline, significantly enhancing customer support and service delivery. [(91 mentions)](https://www.g2.com/products/textline/reviews?filters%5Bsentiment_snippet%5D=1407971&qs=pros-and-cons#reviews) Users praise the **friendly and efficient customer support** of Textline, always ready to assist with any issues. [(89 mentions)](https://www.g2.com/products/textline/reviews?filters%5Bsentiment_snippet%5D=1405238&qs=pros-and-cons#reviews) Users love the **efficient communication** capabilities of Textline, enhancing customer interaction and streamlining workflows. [(62 mentions)](https://www.g2.com/products/textline/reviews?filters%5Bsentiment_snippet%5D=1407155&qs=pros-and-cons#reviews) Users value the **responsive communication** of Textline, enhancing their ability to engage with clients effectively. [(61 mentions)](https://www.g2.com/products/textline/reviews?filters%5Bsentiment_snippet%5D=1405914&qs=pros-and-cons#reviews) Users find the lack of **scheduled migration options** in Textline limiting their flexibility compared to competitors like Twilio. [(26 mentions)](https://www.g2.com/products/textline/reviews?filters%5Bsentiment_snippet%5D=1400548&qs=pros-and-cons#reviews) Users face **messaging issues** such as poor search functionality and difficulty tracking replies, affecting overall usability. [(22 mentions)](https://www.g2.com/products/textline/reviews?filters%5Bsentiment_snippet%5D=1407205&qs=pros-and-cons#reviews) Users highlight the **limited features** of Textline, particularly regarding message tracking and search capabilities. [(16 mentions)](https://www.g2.com/products/textline/reviews?filters%5Bsentiment_snippet%5D=1399603&qs=pros-and-cons#reviews) Users face challenges with **notification issues** , finding them excessive and lacking filtering options for better management. [(15 mentions)](https://www.g2.com/products/textline/reviews?filters%5Bsentiment_snippet%5D=1407429&qs=pros-and-cons#reviews) Users often experience **software glitches** that disrupt functionality, requiring frequent refreshes and causing missed notifications. [(14 mentions)](https://www.g2.com/products/textline/reviews?filters%5Bsentiment_snippet%5D=1399338&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Textline ##### 1. Ease of Use Users find Textline easy to use, enjoying the **user-friendly interface** and helpful customer support for their needs. [ See 94 mentions ](https://www.g2.com/products/textline/reviews?filters%5Bsentiment_snippet%5D=1404912&qs=pros-and-cons#reviews) See Related User Reviews GS Greg S. Small-Business (50 or fewer emp.) 5.0/5 "Efficient, Versatile, and Essential Communication Tool" What do you like about Textline? I use Textline to communicate with customers and within the company. I find texting allows me to reach customers who may not answer a call, letting me ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Efficient Text Outreach with Responsive Support" What do you like about Textline? I like the ease of the user interface. It's really simple, clear to understand. I like how it highlights who needs to respond to you urgently and tell ##### 2. Helpful Users appreciate the **efficient communication capabilities** of Textline, significantly enhancing customer support and service delivery. [ See 91 mentions ](https://www.g2.com/products/textline/reviews?filters%5Bsentiment_snippet%5D=1407971&qs=pros-and-cons#reviews) See Related User Reviews GS Greg S. Small-Business (50 or fewer emp.) 5.0/5 "Efficient, Versatile, and Essential Communication Tool" What do you like about Textline? I use Textline to communicate with customers and within the company. I find texting allows me to reach customers who may not answer a call, letting me ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Efficient Text Outreach with Responsive Support" What do you like about Textline? I like the ease of the user interface. It's really simple, clear to understand. I like how it highlights who needs to respond to you urgently and tell ##### 3. Customer Support Users praise the **friendly and efficient customer support** of Textline, always ready to assist with any issues. [ See 89 mentions ](https://www.g2.com/products/textline/reviews?filters%5Bsentiment_snippet%5D=1405238&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Efficient Text Outreach with Responsive Support" What do you like about Textline? I like the ease of the user interface. It's really simple, clear to understand. I like how it highlights who needs to respond to you urgently and tell ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Very Easy to Use, Fast SMS, and Prompt Customer Support" What do you like about Textline? - Very easy to use - SMS come and go with very little to no lag. - Prompt customer support ##### 4. Features Users love the **efficient communication** capabilities of Textline, enhancing customer interaction and streamlining workflows. [ See 62 mentions ](https://www.g2.com/products/textline/reviews?filters%5Bsentiment_snippet%5D=1407155&qs=pros-and-cons#reviews) See Related User Reviews GS Greg S. Small-Business (50 or fewer emp.) 5.0/5 "Efficient, Versatile, and Essential Communication Tool" What do you like about Textline? I use Textline to communicate with customers and within the company. I find texting allows me to reach customers who may not answer a call, letting me ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Effortless SMS Marketing That Expands Our Reach" What do you like about Textline? My company relies on Textline for all of our marketing SMS promotions. The platform is generally straightforward and user-friendly, making it easier f ##### 5. Communication Users value the **responsive communication** of Textline, enhancing their ability to engage with clients effectively. [ See 61 mentions ](https://www.g2.com/products/textline/reviews?filters%5Bsentiment_snippet%5D=1405914&qs=pros-and-cons#reviews) See Related User Reviews LP Lorayne P. Mid-Market (51-1000 emp.) 4.0/5 "Easy, Direct Patient Messaging You Can Trust" What do you like about Textline? It allows me to communicate short and direct message to patient very easily and I know the message is where it needs to be (the patient will see it as ![Sebastián M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sebastián M.") SM Sebastián M. 5.0/5 "Seamless Employee Communication with Textline" What do you like about Textline? I like that I can communicate directly with each employee and also send group messages for announcements. There are reminders for out-of-office alerts ### 5 Cons or Disadvantages of Textline ##### 1. Missing Features Users find the lack of **scheduled migration options** in Textline limiting their flexibility compared to competitors like Twilio. [ See 26 mentions ](https://www.g2.com/products/textline/reviews?filters%5Bsentiment_snippet%5D=1400548&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Very Easy to Use, Fast SMS, and Prompt Customer Support" What do you dislike about Textline? - We have done a migration of few of our numbers from Textline to Twilio as self hosted numbers. Even though the customer support was prompt, it would ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Effortless SMS Marketing That Expands Our Reach" What do you dislike about Textline? The only feature I've come across that can be confusing is uploading attachments - we've run into issues several times where employees have mistakenly ##### 2. Messaging Issues Users face **messaging issues** such as poor search functionality and difficulty tracking replies, affecting overall usability. [ See 22 mentions ](https://www.g2.com/products/textline/reviews?filters%5Bsentiment_snippet%5D=1407205&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Effortless SMS Marketing That Expands Our Reach" What do you dislike about Textline? The only feature I've come across that can be confusing is uploading attachments - we've run into issues several times where employees have mistakenly ![Sebastián M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sebastián M.") SM Sebastián M. 5.0/5 "Seamless Employee Communication with Textline" What do you dislike about Textline? I definitely wish we could send audio recordings to users, and make attaching things a bit easier, or receiving attachments a bit easier. Not much of ##### 3. Limited Features Users highlight the **limited features** of Textline, particularly regarding message tracking and search capabilities. [ See 16 mentions ](https://www.g2.com/products/textline/reviews?filters%5Bsentiment_snippet%5D=1399603&qs=pros-and-cons#reviews) See Related User Reviews ![Sebastián M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sebastián M.") SM Sebastián M. 5.0/5 "Seamless Employee Communication with Textline" What do you dislike about Textline? I definitely wish we could send audio recordings to users, and make attaching things a bit easier, or receiving attachments a bit easier. Not much of JT Jenna T. 4.5/5 "Quick Support, Easy Communication with Textline" What do you dislike about Textline? I would like Textline to support using shortcuts for bulk text messages. Currently, shortcuts can only be used for individual student communication. I ##### 4. Notification Issues Users face challenges with **notification issues** , finding them excessive and lacking filtering options for better management. [ See 15 mentions ](https://www.g2.com/products/textline/reviews?filters%5Bsentiment_snippet%5D=1407429&qs=pros-and-cons#reviews) See Related User Reviews GS Greg S. Small-Business (50 or fewer emp.) 5.0/5 "Efficient, Versatile, and Essential Communication Tool" What do you dislike about Textline? I could be mistaken, but when I reply on Textline using the app on my cellphone, it appears the sent-from number shares my cell number. It would be ni JM Jacqueline M. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Communication, Minor App Hiccups" What do you dislike about Textline? I mainly use it from the desktop, like, PC. Using it from the app on my phone is pretty difficult. There is no way to refresh. So I have to constantly ##### 5. Software Glitches Users often experience **software glitches** that disrupt functionality, requiring frequent refreshes and causing missed notifications. [ See 14 mentions ](https://www.g2.com/products/textline/reviews?filters%5Bsentiment_snippet%5D=1399338&qs=pros-and-cons#reviews) See Related User Reviews LP Lorayne P. Mid-Market (51-1000 emp.) 4.0/5 "Easy, Direct Patient Messaging You Can Trust" What do you dislike about Textline? Only 1 person can login at a time using the same used name, and the systems kicks out the person previously logged in. ![Santiago R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Santiago R.") SR Santiago R. Mid-Market (51-1000 emp.) 3.5/5 "it is helpful but it is not the best" What do you dislike about Textline? sometimes it just crashed, when you try to upload a file it crashes most of the times. ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 3/26/2026 "Simple and straightforward" 4.5/5 What do you like best about Textline? I like that it allows us to talk to our clients freely and easily, while also being able to see all of the conversations we have at once. The platform is easy to navigate once you are logged in. Review collected by and hosted on G2.com. What do you dislike about Textline? It was challenging to change our billing information because it could only be done through our admin account. Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? I needed to upload our tax exemption form and the process to do so over email was very concise and simple. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Martin A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martin A.") MA Martin A. Logistic coordinator Mid-Market (51-1000 emp.) 6/26/2024 "Textline works pretty good" 5/5 What do you like best about Textline? Interface, user-friendly, easy to use, good customer support. I use it every day and its features like attach a photo and customize it. Also it allows me to send images and PDFs and receive all kind of documents like an email but easier. Review collected by and hosted on G2.com. What do you dislike about Textline? When you click on the paperclip or when you drag the mouse from the chat sometimes it gets bugged and you need to refresh the website after that it works fine Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? Communication, it helps me a lot getting information from drivers and carriers I need to get the info from so we can keep our customers updated with accurate information. When no one picks up the phone I sent a text and I get all the information I need from them Review collected by and hosted on G2.com. Show More Response from Ally Schuchert of Textline [Editedit](https://www.g2.com/survey_responses/textline-review-9837880/official_response/edit) Hi Martin, We're glad to hear that you find Textline's interface user-friendly and easy to use, and that you appreciate our good customer support. We're sorry to hear about the issue with the paperclip function, and we will work to improve this for a better user experience. Thank you for your feedback! Best, Ally 7/16/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite SA sofia a. logistic coordinator Small-Business (50 or fewer emp.) 10/30/2025 "Smooth Team Collaboration, Occasional Delays When Claiming Texts" 4.5/5 What do you like best about Textline? all of our coworkers are able to use the platform at the same time without glitch or any other issue Review collected by and hosted on G2.com. What do you dislike about Textline? sometimes when you try to claim a text might be difficult because is just stuck there and then after 55 seconds starts loading again Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? sometimes we dont need to call directly the customer we can just send a simple text message with the info required Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite PL Pattrick L. Marketing & Operations Small-Business (50 or fewer emp.) 5/5/2025 "Texting Platform Feels Tailor-Made for Our Law Firm" 5/5 What do you like best about Textline? I particularly love how TextLine is geared towards small and medium-sized businesses that perhaps don't have the need for enterprise-level API integration with other business applications and platforms. For our purposes, TextLine provides a seamless way to communicate with our clients and prospective clients, without all the clutter and confusion that might otherwise come with using other, more expensive products. It's rare to find an application that's made for all, but feels custom-tailored to our own office's needs. Additionally, customer support has been great, with immediate, helpful responses. Review collected by and hosted on G2.com. What do you dislike about Textline? If I had to find any criticism of the product, I do wish that they perhaps had a desktop application that could integrate with local network databases without requiring an account with other popular, online data stores such as Hubspot, Zapier, Salesforce, etc. Still, that's a very minor thing compared to the ease of use and implementation that TextLine provides. Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? Textline is helping us streamline and modernize communication with both prospective and current clients. It solves the problem of delayed or missed outreach by allowing our intake and legal teams to send timely, efficient text updates—whether it's following up with a lead, reminding a client about an appointment, or confirming hearing details. This direct line to clients significantly reduces no-shows, improves client responsiveness, and strengthens trust and engagement throughout the case lifecycle. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Nicolas C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicolas C.") NC Nicolas C. Track & Trace Manager Mid-Market (51-1000 emp.) 7/10/2025 "Textline as the best communication software" 5/5 What do you like best about Textline? Textline provides communication options and makes it easy to send and receive information regarding products and updates especially on our field where live and on time updates are required, this software allows effective and fast communication within the involved parties. It allows single and group messaging as well as sending multimedia and files Review collected by and hosted on G2.com. What do you dislike about Textline? Sometimes if texts volume is too high it tends to run slow and take some time sending texts messages, besides that the page is always up and running and we haven't had major issues or issues at all Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? Textline facilitates and improves live and on-time communication with our carriers, providing a better quality service allowing quick responses and assistance on a timely manner Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jackie W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jackie W.") JW Jackie W. Office Manager Small-Business (50 or fewer emp.) 10/23/2025 "Effortless Customer Communication, Meets All Our Needs" 5/5 What do you like best about Textline? The easy communication process to and from our customers to help resolve issues and sending pictures of damaged or broken items with ease. Our customer service has improved. Review collected by and hosted on G2.com. What do you dislike about Textline? Not much I can think of, it does everything we want Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? It's easy for our customers to take pictures and text it to us instead of having to upload attachments and emailing them to us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Charity R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charity R.") CR Charity R. Director of Operations Mid-Market (51-1000 emp.) 4/25/2025 "Pleasant" 5/5 What do you like best about Textline? Textline is easy to use. It was an easy transition from our old system, but it has more functions which makes it more versatile. Overall, it was easy to integrate into our day-to-day texting experience. We message daily all day. If we run into issues, I can chat with a real person over messages that quickly responds to help resolve. Our conversations are always pleasant. Review collected by and hosted on G2.com. What do you dislike about Textline? I don't have any current complaints. The most annoying thing is carrier violations for spam messages that are not spam but information but that isn't a Textline issue, it is the mobile carriers. Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? I was trying to figure out why I was receiving a carrier violation on an informational message I had sent out to our students. I did not see anything wrong with the message, which can be annoying when you are trying to get something out and you are unable to. It was explained that the name of the room in our school, Dispensary which is what we call our mixing room for hair color could have triggered the violation and I would not have put that together on my own. I did not think of it that way. I appreciated the time that was taken to help me understand why I could have received the error code when it was not a Textline issue but a carrier issue. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller LS Laura S. Practice Manager Small-Business (50 or fewer emp.) 12/29/2025 "Outstanding Customer Service Makes All the Difference" 5/5 What do you like best about Textline? Customer service is outstanding! Bavarian was so helpful! Review collected by and hosted on G2.com. What do you dislike about Textline? I don't really think they're is an upside. Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? Communication with patients is key, and Textline helps us tremendously! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") UU Verified User in Utilities Small-Business (50 or fewer emp.) 10/30/2025 "Effortless Customer Communication and Quick Announcements" 5/5 What do you like best about Textline? I love being able to communicate with our customers via text, and I love being able to send announcements out to them quickly and easily. Customer support is usually very quick and easy. We use this. Every single day. All day long. It also easily integrates with our other tech stack. Review collected by and hosted on G2.com. What do you dislike about Textline? I can't really think of anything specific that I dislike about it. Or that's a major downside of it. Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? It benefits us by saving us time by not having to talk on the phone with every customer. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SD Stevie D. Director Small-Business (50 or fewer emp.) 4/9/2025 "We love Textline!" 5/5 What do you like best about Textline? What I like most is the ease of scheduling text messages. I can set my texts to go out and don't have to stress about getting them out at a certain time and being tied to my computer. We use Textline weekly so it helps to be able to schedule them. I also like how we can use our own phone number! This has been huge in our customer service! Review collected by and hosted on G2.com. What do you dislike about Textline? It takes a little bit of navigating at the beginning to get used to it but once you figure out all the features they are easy to use. I had to use Textline customer service a few times when we first started using it but always received a quick response! Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? As a small (but growing ) business, we sent out A LOT of communication. We are constantly scheduling events, reminding customers of deadlines, advertising new promotions and more. We also have several different employees who have different roles in the business. The feature that we all see the same messages and communications helps make sure we are all on the same page and helps our business run more smoothly! Review collected by and hosted on G2.com. 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