--- title: Textline Reviews meta_title: 'Textline Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 385 reviews by the users' company size, role or industry to find out how Textline works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 385 scale: '5' date_modified: '2026-08-08' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Textline Reviews **Vendor:** Textline **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.7/5.0 **Total Reviews:** 385 ## About Textline Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients, or employees using Textline to build better relationships, deliver top-notch customer service, or close more deals. With features like a shared SMS inbox, two-way texting, HIPAA-compliant SMS, live web chat, automations, and more, Textline helps thousands of companies, including 1-800-GOT-JUNK?, Tuft & Needle, and Lyft, improve and streamline business conversations. Try Textline free for 14 days today and start customizing your customer outreach and automating your communication workflows. ## Textline Pros & Cons **What users like:** - Users find Textline easy to use, enjoying the **user-friendly interface** and helpful customer support for their needs. (94 reviews) - Users appreciate the **efficient communication capabilities** of Textline, significantly enhancing customer support and service delivery. (91 reviews) - Users praise the **friendly and efficient customer support** of Textline, always ready to assist with any issues. (89 reviews) - Users love the **efficient communication** capabilities of Textline, enhancing customer interaction and streamlining workflows. (62 reviews) - Users value the **responsive communication** of Textline, enhancing their ability to engage with clients effectively. (61 reviews) - Text Messaging (53 reviews) - Response Speed (49 reviews) - Easy Communication (48 reviews) - Notifications (41 reviews) - Automation (40 reviews) **What users dislike:** - Users find the lack of **scheduled migration options** in Textline limiting their flexibility compared to competitors like Twilio. (26 reviews) - Users face **messaging issues** such as poor search functionality and difficulty tracking replies, affecting overall usability. (22 reviews) - Users highlight the **limited features** of Textline, particularly regarding message tracking and search capabilities. (16 reviews) - Users face challenges with **notification issues** , finding them excessive and lacking filtering options for better management. (15 reviews) - Users often experience **software glitches** that disrupt functionality, requiring frequent refreshes and causing missed notifications. (14 reviews) - Users find the **learning curve challenging** , especially with blocking contacts and department registration. (12 reviews) - Limited Customization (12 reviews) - Expensive (11 reviews) - Users face **SMS issues** like unexplained errors and lack of notifications when messages fail to send. (11 reviews) - Login Issues (10 reviews) ## Textline Reviews ### 1. Textline Is a Lifesaver **Rating:** 5.0/5.0 stars **Reviewed by:** Austen M. | Employment Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Textline?** It makes managing communications easy and less confusing. **What do you dislike about Textline?** Textline will have unexplained errors and messages that will fail to send without explanation. For example, I was attempting to send messages over the character limit, but the software did not indicate this to me. **What problems is Textline solving and how is that benefiting you?** Communicating with candidates through our hiring process. ### 2. Textline is very convenient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2025 **What do you like best about Textline?** I love that we can schedule messages for the future, it comes in handy in a medical office where we need to send encrypted forms on a certain schedule. Also very easy to keep track of messages with tags and the "resolve" feature. **What do you dislike about Textline?** I wish that we did not have to pay to add any extra users to our company account. I also wish that if there were two users in the same account at the same time that it wouldn't kick the other user out. **What problems is Textline solving and how is that benefiting you?** We do not have to play phone tag when we try to schedule or converse with our patients. It allows us to keep track of messages with tags and gives the patients freedom to respond at convenient times and vice versa. Scheduling and sending out medical paperwork is much easier with Textline. **Official Response from Jenny Luo:** > Hi there, We're thrilled to hear that Textline is helping you schedule messages, keep track of messages with tags, and send out medical paperwork more easily. We appreciate your feedback about the pricing. Regarding the issue of multiple users in the same account getting kicked out, this decision was ultimately made to keep your account more secure. We hope you understand! Best, Jenny ### 3. Textline is very efficient and helpful in our routine workflow. Its great! **Rating:** 5.0/5.0 stars **Reviewed by:** Dominic F. | After Hours Guest Experience Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2025 **What do you like best about Textline?** I like that we can Whisper helpful messages from colleges or just to leave back information that will be helpful for up coming team members **What do you dislike about Textline?** Nothing, It's perfect, I love every feature of the system. **What problems is Textline solving and how is that benefiting you?** Textline is solving the problem of slow and inefficient communication by providing a quick, direct, and user-friendly texting platform. It allows us to respond to inquiries and resolve issues in real-time, ensuring quicker responses and improved customer satisfaction. The benefit to us is that it streamlines communication, reduces response times, and enhances overall efficiency in managing customer interactions. **Official Response from Jenny Luo:** > Hi Dominic, Thank you for the positive feedback! We're glad to hear that you find Textline perfect and love every feature of the system. We are committed to providing you with an easy-to-use and efficient platform for all your communication needs. Warmly, Jenny ### 4. Excelent technical support **Rating:** 5.0/5.0 stars **Reviewed by:** Rebeca O. | Accounts payable and tenant relations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Textline?** I'm really happy with the assistance they provided! They were responsive and patient, helping me successfully import contacts. I also really like their platform being able to assign texts to team members is an excellent feature that helps us stay responsive and improve our response time. Highly recommend! **What do you dislike about Textline?** So far so good, we are happy with textline but we'd love to have an app **What problems is Textline solving and how is that benefiting you?** Keeping up with tenants is essential and they definitely help us with the responsiveness **Official Response from Jenny Luo:** > Hi Rebeca, Thank you for this positive review! I am happy to share that we do have a mobile app :) You can find the links to download on the App Store and Google Play here- https://www.textline.com/features/mobile-apps. Happy Texting! Jenny ### 5. Essential Tool for Streamlined Customer Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Mark B. | Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Textline?** We have been using Textline everyday for years now and it is also integrated into our Freshdesk which is very helpful and aside from being very user-friendly, features like announcements and automation are top-tier. We are a growing business, and having an easy way to send to multiple contacts by filter is very helpful. Also, we can control the tagging of our contacts based on their replies using automation, which certainly makes our work a lot easier.They are also very easy to setup. Customer Support is also very responsive and fast. **What do you dislike about Textline?** I do not entirely dislike but I wish they could give an option to delete a contact permanently because if I accidentally import a number 4522 using bulk import, I would want to delete it since its an invalid number. **What problems is Textline solving and how is that benefiting you?** Using Textline, we can easily communicate with our customers, send mass messages to our contact list, and filter them through tags. The automation feature made our work a lot easier by automating the sorting of contacts by tag based on their replies. **Official Response from Ally Schuchert:** > Hi Mark, We're glad to hear that you find Textline integrated with Freshdesk helpful and user-friendly. We appreciate your feedback on the features like announcements and automation, as well as the ease of sending messages to multiple contacts by filter. We will take note of your suggestion for the option to permanently delete contacts. Thank you for sharing how Textline has benefited your growing business with streamlined customer communication. Best, Ally ### 6. Very Helpful with communication, fast and easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Textline?** It provides fast service for our customers **What do you dislike about Textline?** Sometimes it will block text from going through because it states violation, unsure what the violation is. but will have to resend text over sometimes. **What problems is Textline solving and how is that benefiting you?** It helps us communicate with customers that can not stay or be on the phone, they text in their issue they are having and we are able to assist and communicate in a more efficient and timely manner. Customers are able to send in picture of issues and respond quickly ### 7. Fast response. Very patience support staff. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Textline?** Very helpful. They get back to you fast no waiting for 2-3 days. **What do you dislike about Textline?** It's frustrating when a service cuts you off immediately due to a payment issue, especially for a business that needs consistent communication. Most companies understand this and give businesses a chance to resolve things. This is definitely something Textline should reconsider and improve. **What problems is Textline solving and how is that benefiting you?** Not sure. ### 8. Excellent app, great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Textline?** Textline has helped our business communicate with our customers more efficiently. It is easy to use and has very convenient features. Customer service is impeccable. Very easy to use and we use it daily. **What do you dislike about Textline?** Only downside it we cant watch videos sent, otherwise no complaints. **What problems is Textline solving and how is that benefiting you?** Less time on the phone and ease of scheduling, notifying customers. ### 9. Flexibility to work from anywhere **Rating:** 5.0/5.0 stars **Reviewed by:** Francis M. | Sales Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about Textline?** I like the fact that I can stay in touch with my clients anywhere that I have a internet connection and it allows me to make more sales and stay on top of new clients, also the shortcut feature is a game changer for me. **What do you dislike about Textline?** It would great if we could add more characters to the text capacity **What problems is Textline solving and how is that benefiting you?** Saving time and helping me be effective, in engaging with new Clients **Official Response from Jenny Luo:** > Hi Francis! We're glad to hear that you're enjoying the flexibility and convenience of using Textline to stay in touch with your clients. We'd love to know more about your thoughts regarding the text capacity- please email us at support@textline.com and we'd love to pick your brain! Best, Jenny ### 10. Excellent way to reach out to customers if they are ghosting. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Textline?** very helpful to reach customers especially if we have issues where they ghost us. its very user friendly and easy to learn. it integrates well with our CRM and over all its very easy to use. **What do you dislike about Textline?** somethink i'd like is if it was more similar to an app like WhatsApp - if it could have a way to see whether a message has been delivere and read. be able to edit a message after its been sent etc. **What problems is Textline solving and how is that benefiting you?** some customers never read email or answer phones because they're busy. also if we've sent them a quote, they may decide to ghost us. texting them is an unexpected avenue and we often will get a response. in our indstry there is always a need for speed, so if people are able to order from us via text, it makes it so much easier for our customers to but from us. **Official Response from Ally Schuchert:** > We're glad to hear that Textline has been helpful for reaching your customers and integrating well with your CRM. We appreciate your feedback about additional features and will definitely take it into consideration for future updates. Best, Ally ### 11. Textline"s user friendliness and HIPAA compliancy **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer H. | Community Health Advocate, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Textline?** Textline is user friendly and complies with keeping PHI (protected health information) safe! **What do you dislike about Textline?** I have not encountered any dislikes with textline thus far. **What problems is Textline solving and how is that benefiting you?** Textline allows me to effective communicate with clients regarding their health and social needs. ### 12. Textline gets the job done **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Textline?** Being able to announce to any number of phone numbers at once is a huge boon, and having them auto-resolve is great. **What do you dislike about Textline?** They won't allow shortcode numbers to send verification numbers, such as when you're an Agent Broker with Allstate and trying to receive a 2FA code to login to your Allstate account. **What problems is Textline solving and how is that benefiting you?** Textline allows us to text all of our clients with ease using the announcement feature and has integrations with Zapier. ### 13. mostly good but could be better **Rating:** 4.0/5.0 stars **Reviewed by:** Kameron P. | Customer Service Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Textline?** Smooth messaging back and forth with patients **What do you dislike about Textline?** Automations dont always work; rules cancel each other out **What problems is Textline solving and how is that benefiting you?** support is very helpful **Official Response from Jenny Luo:** > Hi Kameron, Thank you for leaving us a review! We are glad to hear you find our support team helpful and that Textline helps you message back and forth with patients smoothly. We would love to address your concerns about Automations and make sure they are working as they should! Please shoot us a text at (415-849-4349) or email support@textline.com. In the meantime, here are some commonly used Automation recipes with easy set up instructions- https://www.textline.com/automation-recipes. Warmly, Jenny ### 14. Game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Bryant N. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Textline?** The ability to customize my own messages and reply to my clients **What do you dislike about Textline?** With having multiple offices who all share the same textline number it can become cumbersome **What problems is Textline solving and how is that benefiting you?** Being compliant with Privacy policies ### 15. Customer Service Makes This Platform Easy To Love **Rating:** 4.0/5.0 stars **Reviewed by:** Amber J. | Senior Clinical Operations Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** December 31, 2024 **What do you like best about Textline?** Customer service is top notch. Jenifer and her team at Textline have been quick and efficient in assiting our team with integrations. We like that this platform can be merged with our CRM, and the willingness to help on their end makes it easy to want to scale this as we grow. **What do you dislike about Textline?** Still would like to see triggers/routing a little bit more build out. I know that is a work in progress. **What problems is Textline solving and how is that benefiting you?** Using a HIPAA compliant SMS to outreach participants through our CRM. Housing all communication efforts within a single platform is vital with a small, but mighty, team. **Official Response from Jenny Luo:** > Hi Amber, Thank you for your kind words about Jenifer and our customer support team. We're glad to provide seamless integrations with your CRM and are committed to enhancing our platform, including the development of triggers/routing. We appreciate your feedback and for taking the time :) Best, Jenny ### 16. SMS Platform for Streamlined Customer Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Textline?** Textline is an exceptional SMS platform designed to streamline customer communication and enhance engagement. Its intuitive interface makes setup and use effortless, while features like two-way messaging, team collaboration tools, and automation (such as saved replies and triggers) allow businesses to manage conversations efficiently. Textline integrates seamlessly with popular CRMs and business tools, ensuring a smooth flow of customer data and personalized service. Its real-time messaging capabilities, robust analytics, and compliance with SMS regulations make it ideal for customer support, sales, and more. Additional perks, like a mobile app, MMS support, and customer feedback collection, further elevate its value. Though not the cheapest option, its powerful features and focus on improving customer relationships make Textline worth the investment for businesses looking to scale their communication efforts effectively. **What do you dislike about Textline?** While Textline offers a robust set of features, it can feel overpriced compared to similar platforms, especially for small businesses with tighter budgets. Additionally, its lack of advanced customization options or deeper integration flexibility may limit its usefulness for businesses with complex workflows or highly specific needs. **What problems is Textline solving and how is that benefiting you?** extline solves a critical communication challenge for vacation rental companies by enabling fast, efficient, and personalized interactions with guests. It streamlines booking inquiries, check-in instructions, and real-time support, ensuring guests have a seamless experience while reducing the reliance on slower, less effective communication channels like email or phone calls. With its two-way messaging and automation tools, it allows property managers to handle guest requests promptly and at scale, improving satisfaction and operational efficiency. ### 17. Something we needed to keep texts to and from our donors. **Rating:** 5.0/5.0 stars **Reviewed by:** Diane W. | Senior Director of Risk Management and Donor Health, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Textline?** That I can export the conversation and maintain it in the donor's file. Anytime I have a question customer service is quick to reply. It's easy to use. **What do you dislike about Textline?** Could be more user friendly, Im not clear on many of the features. **What problems is Textline solving and how is that benefiting you?** I needed to print texts to and from donors that captured the date and time, textline checks off all three boxes. People do not answer phones anymore, but will text back quickly. Textline helps us clarify information we need much faster than calling. **Official Response from Jenny Luo:** > Hi Diane, We're thrilled to hear that our export feature is beneficial for organization purposes. We would love the opportunity to walk you through our features- please email support@textline.com or text us at (415-849-4349). Thank you for choosing Textline! ### 18. Support From Jenifer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Textline?** The support chat is very helpful, I was able to find the answers I needed by chatting with the support team. Jenifer was very helpful in providing links to articles that gave more information about the things I needed help with. **What do you dislike about Textline?** I have not found any downsides to using Textline yet. **What problems is Textline solving and how is that benefiting you?** It is helping us stay in contact with our customers and help remind them of appointment times and more. ### 19. Great for Customer and Employee Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Adam R. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Textline?** It easily integrates with our reservation system for automatic communications with our guests on a daily basis. This keeps them updated on the status of their driver. **What do you dislike about Textline?** We can't create text groups for employee communications. **What problems is Textline solving and how is that benefiting you?** We need a solution that integrated with our reservations and booking software for our client communication. Textline has done it. ### 20. SMS Marketing Simplified for Small Business: A Review of Text Line **Rating:** 4.5/5.0 stars **Reviewed by:** Ethan W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Textline?** We use textline - EVERY DAY in every department. It has been relatively easy to train CSR staff with it. its been easy to implement. Overall, the interface of Text Line is absolutely amazing and incredibly simple to manage. Although it does not have all the automations that a CRM may offer, Text's ability to handle large amounts of text conversations simultaneously, without becoming clunky, is wonderful. The interface is intuitive and relatively clean. Currently, we have no way to replace Text Line. It handles the SMS marketing side of things better than any other CRM we've seen. In fact, we only consider CRMs that can integrate with Text Line because it's far too valuable for our CSR and admin teams. One other benefit of Text Line is the ability to set up different departments. This feature can also be used to set up alternative locations, allowing one centralized sales organization to manage multiple locations across the country. You can create a new department instantaneously with a new phone number. Anytime there's been an issue, whether with battling carriers or other matters, Text Line’s support has been very quick and efficient. Their customer service is wonderful, and it has been reassuring to have a human experience when solving occasional problems. **What do you dislike about Textline?** My primary gripe with Text Line is that setting up limitations on what agent roles can do should be included in the base model. I dislike having to pay more to prevent certain employees from sending automations or announcements, which I see as a negative aspect. Additionally, I'm not completely satisfied with their data tracking capabilities. It would be wonderful to know exactly when the last responded messages were for each customer and to have that data printed out into a CSV file. Such data would help us integrate better with CRMs, allowing us to track communication flows of all customers and get notifications based on replies. **What problems is Textline solving and how is that benefiting you?** Mass texting thousands fo paying clients daily/weekly **Official Response from Ally Schuchert:** > Hi Ethan, We're thrilled to hear that Text Line has been such a valuable tool for your business! We appreciate your feedback and are glad to know that our interface and support have been beneficial to your team. We understand your concerns about limitations and data tracking capabilities, and we'll take this into consideration for future improvements. Best, Ally ### 21. Amazing app with simple setup. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Textline?** The ability to set up quickly. I was able to get texts and automations set up very quickly. **What do you dislike about Textline?** Hm... Maybe the fact that there is no phone support , but the text support is quick and easy as well. **What problems is Textline solving and how is that benefiting you?** Being able to get new customers and fans. ### 22. Transforming Customer Communication: How Textline Elevated Our Service at Eco Movers **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan P. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Textline?** What we love most about Textline is its ability to centralize all customer communication in one place. It allows our team to manage conversations seamlessly across multiple channels while maintaining a personal, real-time connection with each customer. The automation features and templates also help us save time without compromising on the quality of service, making our operations smoother and more efficient. **What do you dislike about Textline?** While Textline has been an overall great addition to our workflow, one area for improvement would be more advanced reporting and analytics features. Having deeper insights into conversation trends and team performance would help us optimize our communication strategies even further. Additionally, integrating with more third-party apps could enhance its versatility in larger, more complex workflows. **What problems is Textline solving and how is that benefiting you?** Textline is solving the problem of fragmented communication by centralizing all of our customer interactions into one easy-to-use platform. Before, we struggled to keep track of text conversations spread across different devices and team members, which occasionally led to missed messages or delayed responses. Now, with Textline, we have a clear, organized record of all conversations, ensuring that no customer inquiry goes unanswered. This has improved response times, enhanced customer satisfaction, and allowed our team to be more efficient in managing multiple clients at once. **Official Response from Ally Schuchert:** > Hi Jordan, We're glad to hear that Textline has been able to centralize your customer communication and improve the efficiency of your operations. Our automation features and templates are designed to help save time while maintaining a personal connection with each customer. Best, Ally ### 23. Texline Review 2025 **Rating:** 4.5/5.0 stars **Reviewed by:** Jalene Q. | Resident Ambassador, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Textline?** What I appreciate most about textline is the team oriented aspect of it. We use textline to communicate with residents however, we are also able to communicate with other colleagues using the @whisper feature which I think is really neat. **What do you dislike about Textline?** I sometimes experience difficulty when certain number are not able to be detected/recognized. Not sure why that quite is. **What problems is Textline solving and how is that benefiting you?** It allows us to have easy and quick communication with intended parties. ### 24. It's been great, smooth texting experience compared to other CRMs we've used. **Rating:** 4.5/5.0 stars **Reviewed by:** Josias C. | insurance agent, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Textline?** The no limit on texts is a very good feature for us since we deal with customers over insurance so there's a lot of back and forth **What do you dislike about Textline?** The UI menu could be a bit better and more commands for saved scripts **What problems is Textline solving and how is that benefiting you?** in our old system we had a limit of 2 texts before a customer replied so now this is a much better experience ### 25. It is a great platform for texting with clients **Rating:** 5.0/5.0 stars **Reviewed by:** Albert G. | Lead Help Desk Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Textline?** I can receive multiple messages from clients. I can also use it as a form of troubleshooting with our clients. They can send over images and help us assess the issues. Easy to use. **What do you dislike about Textline?** I really have not run into anything I dislike about Textline **What problems is Textline solving and how is that benefiting you?** Just getting us closer to our clients and giving them a way to reach out to us. **Official Response from Ally Schuchert:** > Hi Albert, We're glad to hear that Textline is helping you communicate effectively with your clients and troubleshoot issues. Thank you for sharing your positive experience! Best, Ally ### 26. Great customer service from Jenifer. **Rating:** 5.0/5.0 stars **Reviewed by:** Bernadette M. | Senior Learning Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Textline?** Aside from the fact that the application's GUI is well-designed and user-friendly, I surely love the analytics part (NPS, CSAT, Custom Survey, Metrics, Activity) It helps me with data analysis for our business. And of course, the customer service is top-notch. I reached out to them via chat and email, I got a responses on both within a speed of light. I feel like Jenifer is inside my mind. I haven't even asked the question, but I feel like she already knows the answer. Thanks, Jenifer, for anticipating my needs and expectations! **What do you dislike about Textline?** Nada. You guys are awesome already. Keep it up! **What problems is Textline solving and how is that benefiting you?** Since we work in the healthcare sector, there are specific expectations from our customer service agents. We want to be able to send targeted survey questions to our customers. Textline's Custom Survey feature definitely helped us. **Official Response from Ally Schuchert:** > Hi Bernadette, We're thrilled to hear that you had a great experience with Jenifer and that you find Textline's analytics and customer service to be top-notch. We appreciate your feedback and are glad to hear that our Custom Survey feature is helping your healthcare business. Best, Ally ### 27. Swift responses helped in mintes. **Rating:** 5.0/5.0 stars **Reviewed by:** Briana H. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Textline?** I love the convenience of it which helps me out with daily tasks. Its cool that you can set up automated text messages. **What do you dislike about Textline?** I haven't run into any issues in my experience thus far. **What problems is Textline solving and how is that benefiting you?** It's allowing me another form of communication. Not everyone is allowed to answer their phones to talk throughout the day but can send out a quick text. ### 28. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Textline?** Textline makes it easy for our business to stay in touch with our customers. The customer support was great when we had to add a phone number for the United Kingdom so we could maintain our customer support with our UK customers. We use Textline all the time to help customers remember important actions they need to take. Our programmers were able to implement Textline quite easily and the whole integration process was fairly simple and easy. **What do you dislike about Textline?** It does not incorporate directly into our customer database like ZipWhip used to do. When we used ZipWhip, any of our customer's phone numbers that were text capable would show up with a bright orange "Z" beside the number and we could simply click on the number and send a text. This would be a very helpful feature for Textline to implement. **What problems is Textline solving and how is that benefiting you?** Textline has made it easy for us to provide a higher level of customer service, especially in today's connected world. **Official Response from Jenny Luo:** > Hi there, We're happy to hear that Textline has been valuable for your business and that our customer support team could assist you with adding a UK phone number. Thank you for sharing your feedback about integrating with customer databases—we’ll definitely consider it as we work on future enhancements! Best, Jenny ### 29. Textline is great for small businesses! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2025 **What do you like best about Textline?** I enjoy how textline allows me to upload CSVs and easily set up when and how my text goes out. The customer support is also extremely helpful if I make an error or need assistance. I use textline weekly, and its really easy to set up and let it go! **What do you dislike about Textline?** Sometimes the tags are a bit difficult to use, however that is most likely user error. **What problems is Textline solving and how is that benefiting you?** Textline helps us get information out to our members. Typically when we send a text, we see sign ups and interactions increase. ### 30. Textline has been a great resource for our company. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Textline?** Helpful and knowledgeable customer service. They go above and beyond to help us stay in compliance with local laws, so we can focus on running our business. The software is easy to use. **What do you dislike about Textline?** A little pricier than I would like, but I feel the benefits outweigh the cost. **What problems is Textline solving and how is that benefiting you?** Using textline has cut down our communication time by 70%. With that, our costs to communicate have also decreased overall, despite the additional fee to use the software. ### 31. Great Tool For Creating Strong Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian M. | Assistant Director of Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Textline?** I enjoy how easy it is to send messages and annoncement to our staff. It is great to schedule messages to go out when needed. You can have automatic messages when not in office hours. Also, I have all calls redirected to a specific number, whihc is very convinient. Their customer support team is great! I love how I can ask any questions and most of the time I have a clear answer. When we are implementing new lines it is really an easy thing to do. **What do you dislike about Textline?** I would love to see audios to be sent as a reply. **What problems is Textline solving and how is that benefiting you?** We are able to communicate with our associates much faster than having them call or look for us at the office. **Official Response from Ally Schuchert:** > Hi Sebastian, We're glad to hear that you're enjoying the ease of sending messages and announcements, as well as the scheduling and automatic messaging features. We appreciate your feedback about wanting to send audios as a reply and will definitely take that into consideration for future updates. Best, Ally ### 32. I absolutely love using this service for my property management business. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Textline?** I appreciate how user friendly this service is for my team and the clients that we reach out to. It is a very secure and organized system for my use in Property Management. **What do you dislike about Textline?** The only thing i wish Textline had would be the option to forward the call number to multiple phone numbers rather than one specific number. **What problems is Textline solving and how is that benefiting you?** Textline offers a convenient and easy to us option to communicate with my clients while keeping every conversation in a secure and organized database. ### 33. Great support! **Rating:** 4.0/5.0 stars **Reviewed by:** Gerardo H. | Product Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Textline?** The support team is very efficient. They've solved my issue faster and professionally. **What do you dislike about Textline?** The platform has limited integration features. **What problems is Textline solving and how is that benefiting you?** Maintain engagement with our end-users, improving accessibility to our services. ### 34. A better way to communicate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Textline?** Textline has streamlined our communications between office staff, customers and remote employees. **What do you dislike about Textline?** Nothing, Textline has been great! Customer service responds quickly to answer questions. **What problems is Textline solving and how is that benefiting you?** Ease of communication. Customers and employees do not need to try to coordinate schedules for phone conversations. ### 35. Textline Review for One More Time VIP **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Textline?** The quick use of being able to contact our customers regarding their paid upgrades and event details. Most of our customers chewck thier texts before their emails so this helps us get them their info in a quck and efficent way. **What do you dislike about Textline?** the customer services and getting ahold of a rep in the chat of by phone is difficult and slows down our operation **What problems is Textline solving and how is that benefiting you?** Textline enables us to instantly share updates and important information about shows, VIP programs, and paid upgrades with our customers. This keeps them consistently informed and ensures they never miss out on crucial details, improving their overall experience with us. ### 36. Easy and Concise **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron C. | Senior SDR, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Textline?** I’ve found Textline to be incredibly useful for managing customer communication. It allows me to quickly send personalized messages and keep everything organized in one place. Plus, it’s super reliable, helping me connect with customers more efficiently and professionally. I espically llike usinng the shortcuts feature with my customers. **What do you dislike about Textline?** There is not much I don't like I had some technial issues, My ssupport agent Jennifer was able to help me quickly and was very responsive. **What problems is Textline solving and how is that benefiting you?** They helped me when my messages were getting cut off, becuase of word length. They helped me adjust my settings to fix this issue. **Official Response from Jenny Luo:** > Hi Cameron, It's great to hear that Textline has been reliable and has helped you keep everything organized in one place. We're glad to hear that the shortcuts feature has been especially useful for you. We're also pleased to hear that Jenifer was able to quickly assist you with the technical issues. Thank you for your review! Warmly, Jenny Luo ### 37. Impressed with immediate actions and resolution from Support Team! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelli E. | Customer Service, Billing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2024 **What do you like best about Textline?** Textline immediately addressed my needs and was able to resolve within minutes to get me up and running and communicating with my field team! Fast and friendly! Thank you! **What do you dislike about Textline?** Nothing to dislike so far! Every need has been met! **What problems is Textline solving and how is that benefiting you?** Textline makes it easy for me to produce a seemless transition in my daily duties when I need to reach someone in the field! No stopping and texting on a phone - open a chat and send! My responses are organized and I can easily identify any open or unresolved items on my plate. In addition to a better communication platform internally, we now are able to communicate via text with our customers too! We get it, everyone has their preferred communication method, and this gives our customer's another 'easy button' option to get ahold of us! **Official Response from Jenny Luo:** > Hi Kelli! Thank you for your positive feedback! We're glad to hear that our Customer Support team has been able to meet all your needs! It's our pleasure to be able to provide a seamless communication experience for you and your team. - Jenny ### 38. Instawork - Textline Feedback **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Textline?** Convenient to use, i normally just upload csv for announcement **What do you dislike about Textline?** 1. VERY HARD to track the reply for the announcements that I sent 2. Engagement data is hard to track, you see how many people replied, but you can't really click in - it said send to your email (I never got any email) 3. Search for past conversation is terrible Honestly only good when I want back and forth conversation, otherwise I would not use textline at all... **What problems is Textline solving and how is that benefiting you?** Honestly only good when I want back and forth conversation, otherwise I would not use textline at all... ### 39. Support Team via textline **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2024 **What do you like best about Textline?** It is quick and easy to use. The support team (Sivan) was extremely helpful and quick to respond. **What do you dislike about Textline?** So far, no issues. Whenever I have an issue, the support team is there to assist **What problems is Textline solving and how is that benefiting you?** I was having issues getting a new employee set up with a password and MFA verification. Sivan was quick to respond even though it was outside of Textline business hours. I appreciate the quick support to get my new employee set up and ready to go in 20mins. **Official Response from Ally Schuchert:** > We're thrilled to hear that you find Textline quick and easy to use, and that Nancy and Wilmer have been extremely helpful in resolving any issues you've encountered. We apologize for any confusion during the setup process, and we appreciate your understanding. Your feedback is valuable to us, and we're constantly striving to enhance the setup experience for our customers. Best, Ally ### 40. Customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Emma S. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about Textline?** Their customer support is very helpful. They are efficient and get things done when needed. Only downside is not having a phone number to call, but texting is really easy! **What do you dislike about Textline?** No phone number to call if needing immediate help **What problems is Textline solving and how is that benefiting you?** We needed to update some support contacts ### 41. Texting Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** DESTINY R. | ASSISTANT MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Textline?** Textline is very helpful when it comes to reaching out to our customers daily. Textline enables each employee to reach out to customers accordingly, and allows others in the office to review, engage in, and take over conversations when needed. Textline keeps our employees safe by preventing us from having to use our personal phones to reach out to customers. It is also available to download on our personal phones if we do have to access it while we are away from the office, or working from home. Customer service is always very helpful. Textline is easy to navigate and use. It also enables our employees to send out "Mass Texts". **What do you dislike about Textline?** I do wish that you could delete messages! **What problems is Textline solving and how is that benefiting you?** Contacting customers without using our personal phones. Keeping us safe, by allowing us to reach our customers via text message without them having our personal phone numbers. **Official Response from Ally Schuchert:** > HI Destiny, We're thrilled to hear that Textline has been so helpful for reaching out to your customers and keeping your employees safe. We appreciate your feedback about the ability to delete messages, and we'll definitely take that into consideration for future updates. Best, Ally ### 42. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Jacki B. | Scheduling/Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Textline?** Textline is easy to use and my entire team can see what customers have been told by eachother. Customer service is great. They always respond promtly and always have an answer to help **What do you dislike about Textline?** Group Texting would make it easier t communitcate with multiple customer . **What problems is Textline solving and how is that benefiting you?** having to share a work cell phone . By using Textline, my team can communicate with customers and anyone can respond, and we can all see what conversations have been had between us and cusotmers. If someone is out anyone can pick up where they left off with customers. **Official Response from Ally Schuchert:** > We're glad to hear that you find Textline easy to use and that it helps your team communicate with customers effectively. Textline, in fact, does have group texting! Please chat in and Jenny will be able to show you how to add it! Best, Ally ### 43. I sent a highly sensitive file via textline and wanted to delete it. Sivan was very helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Textline?** Easy to use and communicate with clients **What do you dislike about Textline?** Can't delete or retrieve a message once sent. **What problems is Textline solving and how is that benefiting you?** Easier to reach out to individuals when they don't answer phone call from unknown phone number. ### 44. Great Communication Software **Rating:** 5.0/5.0 stars **Reviewed by:** DAVID G. | 3RD SHIFT SUPERVISOR, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2025 **What do you like best about Textline?** Ease of use, No need for another number for customers to remember. **What do you dislike about Textline?** Seldom downtime. Ability to send messages via email. **What problems is Textline solving and how is that benefiting you?** It allows our employees and customers the ability to contact us without having to call. ### 45. Makes my job easier **Rating:** 5.0/5.0 stars **Reviewed by:** Nancy M. | Client Solutions Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Textline?** Makes my job so much easier and efficient, and I can reach potential clients quickly and easily. It frees up my time to be able to focus on clients interested in our products. Very responsive customer service. **What do you dislike about Textline?** I love Textline and have nothing bad to say about it! **What problems is Textline solving and how is that benefiting you?** They give me the ability to reach out quickly and easily to a large volume of clients in a way that they'll see and hopefully respond right away. Emails get buried, texts are usually read fairly quickly. ### 46. TextLine- Great Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Manoj R. | Vice President of Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Textline?** I like the fact they have support anytime I need it. They also have an onboarding team that will help you through the process **What do you dislike about Textline?** I have had no issues so far with Textline! **What problems is Textline solving and how is that benefiting you?** I am able to reach more customer quicker and able to keep record of each conversation **Official Response from Jenny Luo:** > Hi Manoj, Thank you for the positive feedback! We're committed to providing excellent support and making the onboarding process as smooth as possible. Warmly, Jenny ### 47. Textline: Great service for connecting quickly and efficiently **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Textline?** It allows us to store a great deal of information all in one centralized application. More than just an address book; it is a resource tool. **What do you dislike about Textline?** The process can be a bit tedious (multiple steps) to send a quick message. **What problems is Textline solving and how is that benefiting you?** Communicating quickly to a vast number of contacts, at their phone (which they always have on them or nearby). **Official Response from Ally Schuchert:** > It's great to hear that Textline is helping you communicate quickly with a vast number of contacts, providing the benefit of reaching them at their phones. Best, Ally ### 48. Great Service for Business Texting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Textline?** Textline is so easy to use. I love the features associated with the application like having agents by name, you can see when someone is texting, you can assign texts to certain agents, you can resolve a case once it's complete to better manage which texts still need attention & more! **What do you dislike about Textline?** Overall, the application is great! One item that could be improved on is when sending a mass text, it would be great to be able to insert the person's name. For example, Good Morning @Name and then it would send a mass text to everyone and include their first name to make the message more personalized. **What problems is Textline solving and how is that benefiting you?** Communication with employees as we are a 24/7 operating business. ### 49. Great system, but would like more business options for billing **Rating:** 4.0/5.0 stars **Reviewed by:** Luis P. | Ticketing, Admissions, and Sales (Box Office) Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Textline?** I love the robust system in terms of being able to claim threads, transfer them, and mark them as resolved. Get push notifications, or emails. Love the app for mobile, easy to use. Their support team is quick and is always a text away. **What do you dislike about Textline?** I'd like to see some options for a more robust billing configuration. As a large nonprofit, we have different departments that get "billed" per each number we have, it would be nice in the back end if I can associate the cost with a GL code to each department as well as the plan instead of doing that manually. **What problems is Textline solving and how is that benefiting you?** In the event of an event cancelation or an important change to events we can send a text message out to guest informing them in real time of changes or things they need to be aware of. It also allows our team to get inbound messages and assist guest without having to have them call. **Official Response from Ally Schuchert:** > Hi Luis, We appreciate your feedback and understand the need for more robust billing options. We will definitely take this into consideration for future updates to improve our system. Best, Ally ### 50. Works for our needs, responsive and helpful support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Textline?** Easy way to reach out customers in a channel that is accessible for them **What do you dislike about Textline?** I have no complaints about Textline, it serves our needs well **What problems is Textline solving and how is that benefiting you?** Reach out to our customers who can't accessibly connect with us via email support **Official Response from Jenny Luo:** > Hi there, Thank you for this positive review! We are thrilled to hear Textline has been serving your texting needs well. Best, Jenny ## Textline Discussions - [Is Textline good?](https://www.g2.com/discussions/is-textline-good) - 2 comments, 1 upvote - [View Textline pricing details and edition comparison](https://www.g2.com/products/textline/reviews?login_required=true&page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+04%3A33%3A15+-0500&secure%5Bsession_id%5D=a907e418-bcb5-41fc-8608-1db0863306c9&secure%5Btoken%5D=53d7e86a8c9ab88eeee0f314450dcec17dad7a93784a1673cb585fc7e87d7d98&format=llm_user) ## Textline Integrations - [Aircall](https://www.g2.com/products/aircall/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - [Help Scout for G Suite](https://www.g2.com/products/help-scout-for-g-suite/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - 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Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Online Marketing** - Dynamic Content - Mobile Optimized - Conversion Rate Optimization - Multivariate Testing - Customizable Forms **Messenger** - Video Chat - Generative AI **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging - PCI Compliance **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Survey Management** - Survey Builder - Customizable Questions - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey - Pulse Surveys **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Two way messaging **Customer Support** - Text - Knowledge Base Management **Generative AI** - Generative AI **Additional Functionality** - Customizable Templates - AI Copilot - Third-Party Integrations - Data Import/Export - Secure Data Storage - Audit Trail - Collaboration Tools - Reporting & Statistics - Drag & Drop - Search/Filter - Archiving & Retention - Vulnerability Scanning - Customizable Reports - Data Security - Self Service Portal - Customizable Forms - For Healthcare - Document Storage - Risk Alerts - API - Generative AI - HIPAA Compliant - Activity Tracking - Access Controls/Permissions - Real-Time Reporting - Document Templates - Reminders - Compliance Tracking - Version Control - Activity Dashboard - Risk Analysis - Monitoring **Lead Management** - Segmentation - Lead Nurturing - Automated Alerts and Tasks - CRM Lead Integration - Third-Party Integrations - Real-Time Data - Social Marketing - Email Marketing - Multi-Channel Marketing - Conversion Tracking - ROI Tracking - Activity Tracking - Engagement Tracking - Campaign Segmentation - Search Marketing - SMS Marketing - Website Visitor Tracking **Analysis** - Campaign Analysis - Activity Dashboard - Multi-Channel Attribution - ROI Tracking - Engagement Tracking - Behavior Tracking - Activity Tracking - Conversion Tracking **Communication** - Pop-up Chat - Notifications - Real-Time Notifications - Real-time Consumer-facing Chat **Channels** - Social Media Integration - Website - Text Message (SMS) - Multi-Channel Marketing **Survey Customization** - Question Branching - Multimedia Support - Multilingual Surveys **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Automation** - Intelligent Routing - Customizable Templates **Campaign Management** - Campaign Management - Workflow Management - Template Management **Campaigns** - Alerts/Notifications - Bulk SMS - Two-Way Text Messaging - Audience Segmentation - Campaign Segmentation - Drip Campaigns - Multi-Campaign - Email Marketing - Multi-Channel Marketing - Location-Based Marketing - SMS Marketing - Real-Time Notifications ** Internal Use** - Conversation Archiving - Lead Development - Team Inbox - Customer Profiles **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Customer Service Analytics - Reporting/Analytics **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Artificial Intelligence** - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Social** - Drip Campaigns - Multi-Campaign **Engagement** - Coupons and Promotions - Social Promotion **SMS Platform** - Reporting - Marketing Automation - Text-to-Landline - Short Codes - API Integration - QR Codes **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making - Dynamic Content **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Reporting & Analytics** - Behavior Analytics - Real-Time Analytics - Campaign Analytics - Website Analytics - Visual Analytics - Sales Analytics **Platform** - Optimization - Internationalization - Social Media Integration - Third-Party Integrations **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Sandbox / Test Environments - Performance and Reliability - Output Document Generation - Lead Generation - Content Management - Lead Management - List Management - Mobile Access **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Campaign Planning **AI Automation - SMS Marketing** - AI SMS **Additional Functionality** - Visual Analytics - Autoresponders - Landing Pages/Web Forms - Campaign Analytics - Reporting & Statistics - Campaign Scheduling - Contact Management - Text-to-Win - CRM - AI Copilot - Data Import/Export - Contextual Targeting - Real-Time Data - Mobile Access - API - Coupons - Customizable Templates - Drag & Drop - A/B Testing - Generative AI - Real-Time Analytics - Campaign Management - Event Triggered Actions - Real-Time Reporting - Contact Database - Customizable Branding - Reminders **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Campaign Planning **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Social Media Integration **Features** - Integrated App - SMS - Confirmation and Cancellation **Additional Functionality** - Social Promotion - Customizable Branding - Monitoring - CRM - Reporting & Statistics - Live Chat - Customer Journey Mapping - Generative AI - Mass Texting - Drag & Drop - Email Templates - Automated Scheduling - Campaign Scheduling - AI Copilot - Social Media Monitoring - Activity Dashboard - Lead Capture - Customizable Templates - Marketing Automation - Event Triggered Actions - Marketing Calendar - Customizable CTAs - Multi-Channel Communication - Data Import/Export - Lead Qualification **Additional Functionality** - Website Integration - Recurring Appointments - Generative AI - Customizable Branding - Mobile Alerts - Reporting & Statistics - AI Copilot - Real-Time Updates - HIPAA Compliant - Appointment Scheduling - Surveys & Feedback - Multi-Location - Activity Dashboard - Third-Party Integrations - API - Availability Management - Rescheduling - Contact Database - Multi-Language - Real-Time Reporting - Confirmations/Reminders - Two-Way Communication - Automated Responses - Customizable Templates - Social Media Integration - Payment Reminders - Calendar Sync - Self Service Portal - Electronic Payments - SMS Messaging - Data Import/Export ## Top Textline Alternatives - [Salesmsg](https://www.g2.com/products/salesmsg/reviews) - 4.7/5.0 (409 reviews) - [Heymarket](https://www.g2.com/products/heymarket/reviews) - 4.6/5.0 (432 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,026 reviews)