--- title: Textline Reviews meta\_title: 'Textline Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 385 reviews by the users' company size, role or industry to find out how Textline works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 385 scale: '5' date\_modified: '2026-08-08' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Textline Reviews & Product Details Visit Website Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients, or employees using Textline to build better relationships, deliver top-notch customer service, or close more deals. With features like a shared SMS inbox, two-way texting, HIPAA-compliant SMS, live web chat, automations, and more, Textline helps thousands of companies, including 1-800-GOT-JUNK?, Tuft & Needle, and Lyft, improve and streamline business conversations. Try Textline free for 14 days today and start customizing your customer outreach and automating your communication workflows. * * * Product Website Textline Seller [Textline](https://www.g2.com/sellers/textline) Discussions [Textline Community](https://www.g2.com/products/textline/discuss) Languages Supported English Solution Type All-in-One Overview by James K Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/textline/pricing) ## Textline Integrations (18) What do users say about integrations? Verified by Textline [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gorgias ](https://www.g2.com/products/gorgias/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Help Scout ](https://www.g2.com/products/help-scout/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Help Scout for G Suite ](https://www.g2.com/products/help-scout-for-g-suite/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Instagram for Business ](https://www.g2.com/products/instagram-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Livery Coach ](https://www.g2.com/products/livery-coach/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Make ](https://www.g2.com/products/integromat-by-celonis-make/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pipedrive ](https://www.g2.com/products/pipedrive/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Talkdesk ](https://www.g2.com/products/talkdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Twilio ](https://www.g2.com/products/twilio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Vonage Business Communications ](https://www.g2.com/products/vonage-business-communications/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Live Chat Messenger ](https://www.g2.com/products/whatsapp-live-chat-messenger/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk Sell ](https://www.g2.com/products/zendesk-sell/reviews) Show More ![Eduardo C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eduardo C.") EC Eduardo C. insurance rep Small-Business (50 or fewer emp.) 7/3/2025 "amazing website and app to use for buisness" 4.5/5 What do you like best about Textline? how easy it is to send messages to leads and follow up also with the app Review collected by and hosted on G2.com. What do you dislike about Textline? no calling option and cannot connect to my number Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? how to follow up and contact leads fast Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") UC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 6/26/2025 "Textline is one of the best apps by far" 5/5 What do you like best about Textline? I can schedule messages for prospects that may be out of our time zone instead of having to set reminders. Review collected by and hosted on G2.com. What do you dislike about Textline? There is nothing that I dislike. Textline has a seamless program with many features that help make day to day tasks easier to tackle in a small amount of time. Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? We are able to connect with customers easier and faster. Most calls people think are Spam nowadays. Textline allows us to set automated responses. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Mid-Market (51-1000 emp.) 9/4/2025 "Excellen Service - Immediate Response" 5/5 What do you like best about Textline? It's easy to use and in this case I had a problem and received an immediate response from Jennifer Review collected by and hosted on G2.com. What do you dislike about Textline? sometimes it doesn't load all the reservations Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? we are able to communicate with guests directly via text Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite JF Joel F. CEO Small-Business (50 or fewer emp.) 5/24/2022 "Texting as a small business in the healthcare field is complicated." 5/5 What do you like best about Textline? UPDATED: 10292024: We've used the customer support function far more than we expected to, as the logic of "if this then that" isn't always obvious to our regimented brains. We recently found our account was completely blocked from use by Twilio (the god of all text messages) for an innocuous conversation regarding a non narcotic pain relief option, and learned that some things we get asked about, we can't text about! Textline (Sivan and Jenifer especially) helped coordinate a reinstatement of our ability to continue using the service. An entire business day without the ability to text from the textline I've spent YEARS encouraging people to use? YIKES! It's scary to think someone else is reading our text messages and can cut off our service whenever they see fit, with no warning, and no ability to ask why, but that's life in 2024 I guess. Pay a lot for a service and expect some sort of information as to why your account is forbidden? Nope, they don't care. Thankfully Textline has a direct line to the big boss of texts and we are back up and running. Probably only lost a few dozen customers and a few thousand bucks, no big deal. Review collected by and hosted on G2.com. What do you dislike about Textline? We never know when messages aren't being delivered. The only way to know if a message you sent isn't received by the receiver is when they type "huh?". We've tried shrinking messages and breaking them up, but they arrive out of order and some don't even arrive. So it's a crap shoot. But so is driving to work every morning. Review collected by and hosted on G2.com. Recommendations to others considering Textline: It's secure, it's relatively intuitive to figure out, and the more you use it, the more you realize the functionality you aren't using might end up being something you use. Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? Over half of our time on the phone is spent sitting on hold with doctors' offices, so while we wait on hold, we can keep working. We're one of the only compounding pharmacies in our area, and since several other compounders have closed up, and usually, without alerting their customers before permanently closing, we wouldn't be able to get any work done because all we would do would be answering the phone. Textline allows us to keep communicating even if we can't speak in person. It's also great for ensuring the people who need callbacks are available for our call. We hate voicemails! Review collected by and hosted on G2.com. Show More 10/29/2024 Current UserValidated ReviewerSource: Organic ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") AT Verified User in Transportation/Trucking/Railroad Mid-Market (51-1000 emp.) 6/20/2025 "Great platform for work use" 4.5/5 What do you like best about Textline? It’s easy to communicate with clients through Textline, very efficient without having to give out any of our personal information to stay in touch. Review collected by and hosted on G2.com. What do you dislike about Textline? Sometimes it can be a little slow or not register a conversation, usually is quick to reboot after a few minutes though. Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? It helps us stay in touch quickly and efficiently with customers, gives them a way to know our hours and that they can reach out consistently. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite MR Madalyn R. SR Centralized Sales Specialist Mid-Market (51-1000 emp.) 2/18/2025 "Wonderful Service from Support!!" 5/5 What do you like best about Textline? The Support Team. I have always been able to bring up issues to the support team and get my issues resolved! It may take some time but they are very comunicative and friendly making sure that i know they are working diligently to resolve any problems that arrise. Shoutout to the representatives i have dealt with in the past! (Bhavati, Jenifer and Sivan)!!! Review collected by and hosted on G2.com. What do you dislike about Textline? It would be great if textline would be more functional with multiple people in it at once. Just seems to not refresh in real time very often. Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? N/A Review collected by and hosted on G2.com. Show More Response from Jenny Luo of Textline [Editedit](https://www.g2.com/survey_responses/textline-review-10854896/official_response/edit) Hi Madalyn, Thank you for your kind words and shoutout to our support team members! Sivan, Bhavati, and Jenifer are super stars. I'm glad to hear that they were able to assist effectively. We appreciate your feedback about refreshing in real time, please reach out to us at support@textline.com, and we can further assist with this. Best, Jenny Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Aaron R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aaron R.") AR Aaron R. sales producer Small-Business (50 or fewer emp.) 2/26/2025 "It has been a great using the app" 5/5 What do you like best about Textline? Text line is a great software the ease of use starting with a simple set up. After that the user interface is clean and understandable. making customer support easy to find using the text box above. We use text line every hour to talk to our insurance leads. text line is over all enjoyable because i can save my own templates in there. Review collected by and hosted on G2.com. What do you dislike about Textline? since text line has no limit like richochet 360 its hard to text clients multiple times Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? reaching our customers more effectively Review collected by and hosted on G2.com. Show More 2/28/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Roger L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roger L.") RL Roger L. agent Small-Business (50 or fewer emp.) 7/2/2025 Business partner of the seller or seller's competitor, not included in G2 scores. "Pleasant experience" 4/5 What do you like best about Textline? easy platform to use. Effective and organized Review collected by and hosted on G2.com. What do you dislike about Textline? Currently, there is no complaint i have towards textline. Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? Makes communicating via text easy and simple. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Small-Business (50 or fewer emp.) 3/21/2025 "So far so good!" 5/5 What do you like best about Textline? We are new to Textline, but we are excited about this new opportunity to streamline our customer communication! I especially love the shortcut feature, since we will be sending a lot of similar messages and that really saves time! I've used the helpline once and got immediate response and they were able to fix my issue within 5 minutes! So far the customer service is excellent as well. Review collected by and hosted on G2.com. What do you dislike about Textline? Nothing to complain about yet! Any issue we've had has been resolved. Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? It's a central location where we can keep track of customer contact, no matter who does the contacting! Saves so much time and keeps everyone on the same page. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller LS Logan S. Inside Sales Small-Business (50 or fewer emp.) 10/9/2024 "Ease of communication for business purposes" 5/5 What do you like best about Textline? What I like the best about textline is how simple it is to communicate with customers at my work. It allows direct communicaton without comprimising my own phone number. It's secure and priviate and super easy to use. I always use textline every day, I log in every day of my shift. It is very easy to access on the internet and it is all embedded in one website. There is no need for multiple tabs open as this is an all in one platform. This service takes my customer service to the next level with direct contact. I establish a personal customer relationship with them knowing they can reach out any time. Texting is all combined into one which makes it easier to communicate. Review collected by and hosted on G2.com. What do you dislike about Textline? The least helpful thing about textline is Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? Textline helps solves all my communcation problems with the ease of me being able to text a customer directly to their cell phone from my computer at the ease of my desk and computer. This is the best DIRECT communcation you would want to be in with customer service Review collected by and hosted on G2.com. Show More Response from Ally Schuchert of Textline [Editedit](https://www.g2.com/survey_responses/textline-review-10355106/official_response/edit) Hi Logan, We're thrilled to hear that Textline has made communication with your customers so simple and secure. We're glad to be a part of taking your customer service to the next level. Best, Ally Current UserValidated ReviewerSource: Organic ## Questions about Textline? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Textline ](https://www.g2.com/products/textline/discussions/new) GU Guest User • Last activity over 1 year ago Is Textline good? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/is-textline-good) [ View all Discussions ](https://www.g2.com/products/textline/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 8 months ### Average Discount 6% [ View More Pricing Information ](https://www.g2.com/products/textline/pricing) Textline Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_60afb17a140eb5f303e5de227137a80c/heymarket.png "Product Avatar Image") Heymarket Business Text Messaging 4.6/5(441) [ Compare Now ](https://www.g2.com/compare/heymarket-vs-textline) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_83c4708dc639d3805ac8702e97f64131/salesmsg.png "Product Avatar Image") Salesmsg 4.7/5(414) [ Compare Now ](https://www.g2.com/compare/salesmsg-vs-textline) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8adaf9cae4d6226e062076492066232e/podium.png "Product Avatar Image") Podium 4.5/5(2,109) [ Compare Now ](https://www.g2.com/compare/podium-vs-textline) ##### ##### Textline Features Text Messaging Bulk SMS Two-Way Text Messaging Text Scheduler Conversational Platform Personalization Omnichannel Contextual Engagement Support Automation Intelligent Routing Seamless Escalation Transcripts Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/textline/features) ## Top-Rated Alternatives [ ![Salesmsg](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Salesmsg") Salesmsg 4.7/5(414) ](https://www.g2.com/products/salesmsg/reviews) [ ![Heymarket](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heymarket") Heymarket 4.6/5(441) ](https://www.g2.com/products/heymarket/reviews) [ ![Podium](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Podium") Podium 4.5/5(2,109) ](https://www.g2.com/products/podium/reviews) [ View All Alternatives ](https://www.g2.com/products/textline/competitors/alternatives) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey)[Live Chat](https://www.g2.com/categories/live-chat)[SMS Marketing](https://www.g2.com/categories/sms-marketing) [Survey](https://www.g2.com/categories/survey)[Live Chat](https://www.g2.com/categories/live-chat)[SMS Marketing](https://www.g2.com/categories/sms-marketing)[Marketing Automation](https://www.g2.com/categories/marketing-automation)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Conversational Support](https://www.g2.com/categories/conversational-support)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Mobile Marketing](https://www.g2.com/categories/mobile-marketing)[Proactive Notification](https://www.g2.com/categories/proactive-notification)[Appointment Reminder](https://www.g2.com/categories/appointment-reminder)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best CPQ service for software companies](https://www.g2.com/discussions/what-s-the-best-cpq-service-for-software-companies)[What's the most recommended AP automation platform](https://www.g2.com/discussions/what-s-the-most-recommended-ap-automation-platform)[Customer data software top picks for mid-sized companies](https://www.g2.com/discussions/customer-data-software-top-picks-for-mid-sized-companies) [Top AI chatbot tools for lead generation](https://www.g2.com/discussions/what-are-the-top-ai-chatbot-tools-for-lead-generation)[What low-code machine learning platforms do data scientists and engineers actually find reliable enough to use for production workloads rather than just prototyping?](https://www.g2.com/discussions/what-low-code-machine-learning-platforms-do-data-scientists-and-engineers-actually-find-reliable-enough-to-use-for-production-workloads-rather-than-just-prototyping)[Pros and Cons Details](https://www.g2.com/products/textline/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)