--- title: Textline Reviews meta_title: 'Textline Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 385 reviews by the users' company size, role or industry to find out how Textline works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 385 scale: '5' date_modified: '2026-08-08' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Textline Reviews **Vendor:** Textline **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.7/5.0 **Total Reviews:** 385 ## About Textline Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients, or employees using Textline to build better relationships, deliver top-notch customer service, or close more deals. With features like a shared SMS inbox, two-way texting, HIPAA-compliant SMS, live web chat, automations, and more, Textline helps thousands of companies, including 1-800-GOT-JUNK?, Tuft & Needle, and Lyft, improve and streamline business conversations. Try Textline free for 14 days today and start customizing your customer outreach and automating your communication workflows. ## Textline Pros & Cons **What users like:** - Users find Textline easy to use, enjoying the **user-friendly interface** and helpful customer support for their needs. (94 reviews) - Users appreciate the **efficient communication capabilities** of Textline, significantly enhancing customer support and service delivery. (91 reviews) - Users praise the **friendly and efficient customer support** of Textline, always ready to assist with any issues. (89 reviews) - Users love the **efficient communication** capabilities of Textline, enhancing customer interaction and streamlining workflows. (62 reviews) - Users value the **responsive communication** of Textline, enhancing their ability to engage with clients effectively. (61 reviews) - Text Messaging (53 reviews) - Response Speed (49 reviews) - Easy Communication (48 reviews) - Notifications (41 reviews) - Automation (40 reviews) **What users dislike:** - Users find the lack of **scheduled migration options** in Textline limiting their flexibility compared to competitors like Twilio. (26 reviews) - Users face **messaging issues** such as poor search functionality and difficulty tracking replies, affecting overall usability. (22 reviews) - Users highlight the **limited features** of Textline, particularly regarding message tracking and search capabilities. (16 reviews) - Users face challenges with **notification issues** , finding them excessive and lacking filtering options for better management. (15 reviews) - Users often experience **software glitches** that disrupt functionality, requiring frequent refreshes and causing missed notifications. (14 reviews) - Users find the **learning curve challenging** , especially with blocking contacts and department registration. (12 reviews) - Limited Customization (12 reviews) - Expensive (11 reviews) - Users face **SMS issues** like unexplained errors and lack of notifications when messages fail to send. (11 reviews) - Login Issues (10 reviews) ## Textline Reviews ### 1. Effortless Multi-Patient Support with Stellar Communication Features **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa O. | Director of Patient Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Textline?** I really enjoy using Textline for its excellent and efficient communication capabilities, which are essential for providing timely customer support. The platform allows me to help multiple patients simultaneously, significantly improving service delivery and reducing wait times when compared to more traditional methods like phone support. I am particularly impressed with how seamlessly I can communicate with IT whenever issues arise, ensuring that any technical difficulties are addressed quickly. Additionally, the notification process is incredibly useful, keeping me informed and engaged with important updates. I also value the transparency that Textline provides in terms of customer satisfaction and insights, allowing me to monitor and improve the quality of service effectively. The ease of initial setup was another positive aspect, making the transition smooth and straightforward. Overall, the features that Textline offer not only simplify my workflow but also enhance my ability to deliver excellent support service. **What do you dislike about Textline?** I find the filtering options in Textline could be improved. Specifically, filters for date (month and year) and an agent option in the 'Sort by' field are lacking. This makes it difficult to organize and manage the data effectively when completing Audits for my Team of 17 Agents/5 text audits every month per Agent. **What problems is Textline solving and how is that benefiting you?** I use Textline to assist multiple patients promptly, reducing wait times and enhancing communication with IT. The notifications and customer satisfaction insights improve transparency and service efficiency. ### 2. Seamless Employee Communication with Textline **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastián M. **Reviewed Date:** December 19, 2025 **What do you like best about Textline?** I like that I can communicate directly with each employee and also send group messages for announcements. There are reminders for out-of-office alerts, and I can also send attachments, which is great. I appreciate the organization of Textline, where I can filter messages by status like pending, done, or resolved. It really feels like using an actual phone. Saving contacts and organizing them into several groups is very useful. Plus, the initial setup was extremely easy and very practical. **What do you dislike about Textline?** I definitely wish we could send audio recordings to users, and make attaching things a bit easier, or receiving attachments a bit easier. Not much of a problem with the attachments, just the audio. I think sending the audios will be extremely beneficial for us. Some employees might not know how to read necessarily. Or if you're sending a long paragraph trying to describe a situation or explaining your thoughts or ideas, it might be a bit hard to read. And sending an audio seems a bit quicker to us. **What problems is Textline solving and how is that benefiting you?** Textline lets us communicate accurately with employees, share important information, and gather feedback. It supports direct and group messaging, organizes contacts, sends reminders, and feels like a real phone, enabling quicker responses and easier communication management. ### 3. Changed the game for keeping in contact with my clients. **Rating:** 4.0/5.0 stars **Reviewed by:** Bethany C. | Care Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Textline?** The ability to send announcements to all my contacts at once is a game-changer, making it so much easier to reach out and make sure they are up to date on things without having to go one-by-one. I also like that the support is so helpful and quick to respond when I have a question. **What do you dislike about Textline?** We've had a few bumps in the road getting set up but ultimately those have been resolved. The only thing I dislike is that I cannot make calls from the same place I send texts from . **What problems is Textline solving and how is that benefiting you?** Textline is solving the problem of spending copious amounts of time texting people individually. Now, with Textline, I can send announcements to everyoen at once, streamlining my process and allowing me to spend my time doing other important things. ### 4. Quick Support, Easy Communication with Textline **Rating:** 4.5/5.0 stars **Reviewed by:** Jenna T. **Reviewed Date:** November 19, 2025 **What do you like best about Textline?** I really appreciate the shortcuts feature in Textline, which significantly simplifies communication with both individual students and groups of students, making it very efficient. The platform's simplicity is another major advantage, as there isn’t much to learn before getting started. Despite its simplicity, it offers extensive capabilities like scheduling text messages, which I find extremely helpful. The ease and quick response of Textline’s customer support are commendable, especially when I needed assistance exporting shortcuts; they efficiently resolved this within thirty minutes. Additionally, my experience with the initial setup of Textline was quite straightforward and easy, enhancing its usability. **What do you dislike about Textline?** I would like Textline to support using shortcuts for bulk text messages. Currently, shortcuts can only be used for individual student communication. It would be beneficial if these shortcuts could also be applied to a bulk text going out to multiple students. **What problems is Textline solving and how is that benefiting you?** I use Textline for easy and quick communication with students, leveraging shortcuts and scheduling messages, which simplifies my interactions and improves efficiency. ### 5. Very Easy to Use, Fast SMS, and Prompt Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Textline?** - Very easy to use - SMS come and go with very little to no lag. - Prompt customer support **What do you dislike about Textline?** - We have done a migration of few of our numbers from Textline to Twilio as self hosted numbers. Even though the customer support was prompt, it would have been a lot better if we had an option to schedule the migrations for a particular date and time. Twilio had the proper scheduling system but Textline didn't. **What problems is Textline solving and how is that benefiting you?** - Our SMS customer support system is seamless through Textline. - We manage multiple numbers at one place. - We like the feature of configuring automations. ### 6. Effortless SMS Marketing That Expands Our Reach **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Textline?** My company relies on Textline for all of our marketing SMS promotions. The platform is generally straightforward and user-friendly, making it easier for us to expand our reach and effectively promote our events. **What do you dislike about Textline?** The only feature I've come across that can be confusing is uploading attachments - we've run into issues several times where employees have mistakenly added an attachment without meaning to. User experience could be improved there. **What problems is Textline solving and how is that benefiting you?** Textline allows us to connect with our customers through a wider range of channels, which strengthens the effectiveness of our marketing initiatives. ### 7. Simplifies Communication with Ease and Affordability **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie F. **Reviewed Date:** September 04, 2025 **What do you like best about Textline?** I love how Textline allows multiple team members to access and manage the same messaging system, enhancing our collaborative efforts. The easy setup and user-friendly interface made the transition smooth. The ability to handle large volumes of text messages quickly and provide fast customer responses has significantly improved our service quality. Additionally, I appreciate the tools like the claim and resolve feature, timer, announcement capability, and shortcuts that streamline our daily operations. Textline's cost-effectiveness and simplicity align perfectly with our needs, making it an invaluable tool for our communication. **What do you dislike about Textline?** I wish there were a few other ways to sort and organize texts that were coming in, beyond just like roundtable. **What problems is Textline solving and how is that benefiting you?** Textline enables us to manage high volumes of client communication efficiently, allowing anyone on the team to respond quickly and improving customer service. It's simple, easy to use, cost-effective, and integrates well for team collaboration. ### 8. Effortless Integration and Client Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Angel M. **Reviewed Date:** November 21, 2025 **What do you like best about Textline?** I appreciate Textline for its remarkable compatibility and ease of integration with Zendesk, which seamlessly enhances our client support operations. The ability to quickly communicate with clients through Textline is something I find incredibly useful, ensuring efficient client interactions. Furthermore, the consent opt-out feature works exceptionally well, allowing us to manage client communications responsibly and with ease. The initial setup of Textline was very easy, ensuring a smooth transition and quick implementation for our team. **What do you dislike about Textline?** I dislike how Textline creates a ticket for every new text. **What problems is Textline solving and how is that benefiting you?** I find Textline enables quick communication with clients and integrates smoothly with Zendesk, enhancing our support process. ### 9. 10 **Rating:** 5.0/5.0 stars **Reviewed by:** Jany M. | insurance agent, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Textline?** I think what stands out about Textline is its focus on providing a seamless communication experience for businesses and their customers. plus, the fact that it allows for real-time conversations gives it a personal touch, which is always a bonus! **What do you dislike about Textline?** One potential downside of Textline is that it may not offer as much in terms of advanced automation features compared to some other customer support platforms. **What problems is Textline solving and how is that benefiting you?** the last crm I wasn't able to send more than 2 text and with text now i can send unlimited texts ### 10. The best app we've used to date **Rating:** 5.0/5.0 stars **Reviewed by:** VIC B. | Insurance agent, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Textline?** Textline gives us the ability to communicate with our clients through text every day. Which makes it so convenient for us in so many ways. Textline keeps the client's phone numbers stored in the app for easy access, it allows us to keep record of the conversations, allows client to reach us before/after business hours and the best part is that we can acess it from anywhere. Customer service is always very efficient and will help resolve any problems in a very short amount of time. **What do you dislike about Textline?** So far the only thing that we've had a problem with was not being able to search for conversations by date. However, after contacting customer service, they were able to get us the requested information within a few hours. **What problems is Textline solving and how is that benefiting you?** We no longer need to rely on only phone calls and voice mails. We can send a client a message and they can view and respond at their convenience. ### 11. easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Brayan M. | logistic coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Textline?** we can keep internal conversations that only us ''users'' can see, the sender cannot see it which is good for internal information **What do you dislike about Textline?** we can't pin messages in the chat so when we need to find a reference number for example we need scroll until we find it **What problems is Textline solving and how is that benefiting you?** Is solving our communication problems ### 12. Texting made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Chary C. | Certified Community Health Advocate, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Textline?** I like that Texline allows real-time conversations between our case workers and our clients or business associates. This is vital in improving engagement and support. Overall ease of use and shortcut features helps streamline the communication process too. We would not be operational without Textline and use the application daily. Most importantly, we don't have issues with the application lagging. The tech support is also very responsive. Our company had previously used another application which had so many technical issues. Text line is a much improved upgrade. **What do you dislike about Textline?** There isn't anything I dislike. Occasionally the app is down and I do wish there was a mass text feature or a feature that would allow for an auto response. **What problems is Textline solving and how is that benefiting you?** Textline solves the problem of having a platform that is secure and safe to exchange personal information of clients without having to make phone calls. Clients can attach documentation with ease. ### 13. Great Customer Service **Rating:** 3.5/5.0 stars **Reviewed by:** Gloriana W. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Textline?** So easy to use and fosters great communication with clients for that extra customer support. **What do you dislike about Textline?** I wish there were more filtering capabilities. **What problems is Textline solving and how is that benefiting you?** Instant communication with clients ### 14. A valuable tool for service integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about Textline?** I loved that textline had an option to text enable a digital phone number that was voice only. Our company uses zoom phones so being able to text from a department number with a local areacode was a game changer. Especially in Alaska where non-local phone numbers are seen as immediate spam or phising attempts. **What do you dislike about Textline?** Some of the phone number registration process could be a burden. Our CEO has sole signature authority for agreements, that presented a brief challenge durign setup. The carrier compliance took some work as well. **What problems is Textline solving and how is that benefiting you?** We are required to report employment information following training enrollment for Grant records. This tool enables us to follow up with our participants in an efficient and productive manner which is comfortable for participants as well. In this day and age we have taken note that most participants feel uncomfortable speaking over the phone or answering a cold call. We have had a much better response rate to online survey results. ### 15. The perfect fit for a Customer Support Team to operate together as efficiently as possible **Rating:** 5.0/5.0 stars **Reviewed by:** Nikolas C. | Technical Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Textline?** Our team of specialized tech service customer support professionals have a very easy time using Textline to work together as a team talking to unlimited customers each day, often talking to many customers at the same time all throught the day, every day. Our team had no trouble integrating Textline into our ticketing system of choice (zendesk) and the implemented notes that are automatically kept there frequently help us unravel technical challenges we're working on. The few times we've had to reach out to Textline Customer Support they've been immediately responsive and quickly created tailor-made solutions for our team. **What do you dislike about Textline?** The limitations on mass texting is somewhat restrictive, I've found myself scheduling a batch of texts individually rather than doing a group batch of texts. There are also limits on using our number as a shortcode reciever, but I'm not sure those limitations are textline's fault. **What problems is Textline solving and how is that benefiting you?** Textline allows us to text our customers solving complex technical support issues allowing one member of our team to pick up where the previous one left off. We have a local number that easily allows our customers to contact us, and is so easy to use we can actually answer tech questions while on the phone with other customers. Truly a lifesaver. ### 16. Excellent way to reach out to customers if they are ghosting. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Textline?** very helpful to reach customers especially if we have issues where they ghost us. its very user friendly and easy to learn. it integrates well with our CRM and over all its very easy to use. **What do you dislike about Textline?** somethink i'd like is if it was more similar to an app like WhatsApp - if it could have a way to see whether a message has been delivere and read. be able to edit a message after its been sent etc. **What problems is Textline solving and how is that benefiting you?** some customers never read email or answer phones because they're busy. also if we've sent them a quote, they may decide to ghost us. texting them is an unexpected avenue and we often will get a response. in our indstry there is always a need for speed, so if people are able to order from us via text, it makes it so much easier for our customers to but from us. **Official Response from Ally Schuchert:** > We're glad to hear that Textline has been helpful for reaching your customers and integrating well with your CRM. We appreciate your feedback about additional features and will definitely take it into consideration for future updates. Best, Ally ### 17. SMS Platform for Streamlined Customer Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Textline?** Textline is an exceptional SMS platform designed to streamline customer communication and enhance engagement. Its intuitive interface makes setup and use effortless, while features like two-way messaging, team collaboration tools, and automation (such as saved replies and triggers) allow businesses to manage conversations efficiently. Textline integrates seamlessly with popular CRMs and business tools, ensuring a smooth flow of customer data and personalized service. Its real-time messaging capabilities, robust analytics, and compliance with SMS regulations make it ideal for customer support, sales, and more. Additional perks, like a mobile app, MMS support, and customer feedback collection, further elevate its value. Though not the cheapest option, its powerful features and focus on improving customer relationships make Textline worth the investment for businesses looking to scale their communication efforts effectively. **What do you dislike about Textline?** While Textline offers a robust set of features, it can feel overpriced compared to similar platforms, especially for small businesses with tighter budgets. Additionally, its lack of advanced customization options or deeper integration flexibility may limit its usefulness for businesses with complex workflows or highly specific needs. **What problems is Textline solving and how is that benefiting you?** extline solves a critical communication challenge for vacation rental companies by enabling fast, efficient, and personalized interactions with guests. It streamlines booking inquiries, check-in instructions, and real-time support, ensuring guests have a seamless experience while reducing the reliance on slower, less effective communication channels like email or phone calls. With its two-way messaging and automation tools, it allows property managers to handle guest requests promptly and at scale, improving satisfaction and operational efficiency. ### 18. Texline Review 2025 **Rating:** 4.5/5.0 stars **Reviewed by:** Jalene Q. | Resident Ambassador, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Textline?** What I appreciate most about textline is the team oriented aspect of it. We use textline to communicate with residents however, we are also able to communicate with other colleagues using the @whisper feature which I think is really neat. **What do you dislike about Textline?** I sometimes experience difficulty when certain number are not able to be detected/recognized. Not sure why that quite is. **What problems is Textline solving and how is that benefiting you?** It allows us to have easy and quick communication with intended parties. ### 19. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Textline?** Textline makes it easy for our business to stay in touch with our customers. The customer support was great when we had to add a phone number for the United Kingdom so we could maintain our customer support with our UK customers. We use Textline all the time to help customers remember important actions they need to take. Our programmers were able to implement Textline quite easily and the whole integration process was fairly simple and easy. **What do you dislike about Textline?** It does not incorporate directly into our customer database like ZipWhip used to do. When we used ZipWhip, any of our customer's phone numbers that were text capable would show up with a bright orange "Z" beside the number and we could simply click on the number and send a text. This would be a very helpful feature for Textline to implement. **What problems is Textline solving and how is that benefiting you?** Textline has made it easy for us to provide a higher level of customer service, especially in today's connected world. **Official Response from Jenny Luo:** > Hi there, We're happy to hear that Textline has been valuable for your business and that our customer support team could assist you with adding a UK phone number. Thank you for sharing your feedback about integrating with customer databases—we’ll definitely consider it as we work on future enhancements! Best, Jenny ### 20. Instawork - Textline Feedback **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Textline?** Convenient to use, i normally just upload csv for announcement **What do you dislike about Textline?** 1. VERY HARD to track the reply for the announcements that I sent 2. Engagement data is hard to track, you see how many people replied, but you can't really click in - it said send to your email (I never got any email) 3. Search for past conversation is terrible Honestly only good when I want back and forth conversation, otherwise I would not use textline at all... **What problems is Textline solving and how is that benefiting you?** Honestly only good when I want back and forth conversation, otherwise I would not use textline at all... ### 21. great expereince **Rating:** 5.0/5.0 stars **Reviewed by:** Charlotte H. | community health, Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2025 **What do you like best about Textline?** I love that I can pre-schedule a text to be sent. So if I need ot send a reminder to someone and I cam not going to be working that day I can still set it up. **What do you dislike about Textline?** I have missed messages because it will not show as unasnwered if the auto reply send to a message recieved outside of buisness hours. **What problems is Textline solving and how is that benefiting you?** Being able to text from my computer is great so much easier than by phone. **Official Response from Jenny Luo:** > Hi Charlotte, We're glad to hear that you enjoy the ability to pre-schedule texts and find it convenient for sending reminders. Be sure to UNcheck the box next to "Suppress agent notifications and wait time warnings" in your out of office automation settings- this will allow your notifications to show up even with the auto-response! Thank you for sharing your feedback! Jenny ### 22. Pros & Cons **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Textline?** Love the ability to schedule announcements **What do you dislike about Textline?** Dislike the limited integration features. **What problems is Textline solving and how is that benefiting you?** We are able to send automated messages to our clients which is a baseline level of service these days as everyone is moving towards text. ### 23. Effective time saver for reaching multiple employees. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Textline?** Support is very responsive, allows us to reach employees quickly with the method that is most available. **What do you dislike about Textline?** The out of the box reporting is lacking, would like more detailed downloadable information. **What problems is Textline solving and how is that benefiting you?** Traditionally we would contact people via email and/or manual phone calls which have low contact rates. ### 24. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Textline?** The best thing I like about textline is its Interface, ease to use icons. **What do you dislike about Textline?** We can do more with textline so to add more features in it. **What problems is Textline solving and how is that benefiting you?** ease to communicate with other individuals ### 25. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Textline?** Textline is incredibly easy to use, and especially useful for things like event coordination and company announcements. **What do you dislike about Textline?** The subscription tiers have a bit of manufactured inconvenience, such as not being able to setup user groups unless you are on an associated plan. **What problems is Textline solving and how is that benefiting you?** Communication with staff about company events and announcements. ### 26. Jennifer was very helpful and it's an easy site to you **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Textline?** It's easy to contact people without having a physical phone or giving out my personal cell **What do you dislike about Textline?** I don't get notifications of my messages and sometimes miss them **What problems is Textline solving and how is that benefiting you?** Easy communication without calling people ## Textline Discussions - [Is Textline good?](https://www.g2.com/discussions/is-textline-good) - 2 comments, 1 upvote - [View Textline pricing details and edition comparison](https://www.g2.com/products/textline/reviews?filters%5Bsentiment_snippet%5D=1400548&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+13%3A56%3A59+-0500&secure%5Bsession_id%5D=bc40fd6f-5894-4d38-930e-33e095d1017b&secure%5Btoken%5D=0ddd1701bf28d0f449e6b68f3d0106ea55f4585c26be22d02933ccb72c3fcad5&format=llm_user) ## Textline Integrations - 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[Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zendesk Sell](https://www.g2.com/products/zendesk-sell/reviews) ## Textline Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Online Marketing** - Dynamic Content - Mobile Optimized - Conversion Rate Optimization - Multivariate Testing - Customizable Forms **Messenger** - Video Chat - Generative AI **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging - PCI Compliance **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Survey Management** - Survey Builder - Customizable Questions - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey - Pulse Surveys **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Two way messaging **Customer Support** - Text - Knowledge Base Management **Generative AI** - Generative AI **Additional Functionality** - Customizable Templates - AI Copilot - Third-Party Integrations - Data Import/Export - Secure Data Storage - Audit Trail - Collaboration Tools - Reporting & Statistics - Drag & Drop - Search/Filter - Archiving & Retention - Vulnerability Scanning - Customizable Reports - Data Security - Self Service Portal - Customizable Forms - For Healthcare - Document Storage - Risk Alerts - API - Generative AI - HIPAA Compliant - Activity Tracking - Access Controls/Permissions - Real-Time Reporting - Document Templates - Reminders - Compliance Tracking - Version Control - Activity Dashboard - Risk Analysis - Monitoring **Lead Management** - Segmentation - Lead Nurturing - Automated Alerts and Tasks - CRM Lead Integration - Third-Party Integrations - Real-Time Data - Social Marketing - Email Marketing - Multi-Channel Marketing - Conversion Tracking - ROI Tracking - Activity Tracking - Engagement Tracking - Campaign Segmentation - Search Marketing - SMS Marketing - Website Visitor Tracking **Analysis** - Campaign Analysis - Activity Dashboard - Multi-Channel Attribution - ROI Tracking - Engagement Tracking - Behavior Tracking - Activity Tracking - Conversion Tracking **Communication** - Pop-up Chat - Notifications - Real-Time Notifications - Real-time Consumer-facing Chat **Channels** - Social Media Integration - Website - Text Message (SMS) - Multi-Channel Marketing **Survey Customization** - Question Branching - Multimedia Support - Multilingual Surveys **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Automation** - Intelligent Routing - Customizable Templates **Campaign Management** - Campaign Management - Workflow Management - Template Management **Campaigns** - Alerts/Notifications - Bulk SMS - Two-Way Text Messaging - Audience Segmentation - Campaign Segmentation - Drip Campaigns - Multi-Campaign - Email Marketing - Multi-Channel Marketing - Location-Based Marketing - SMS Marketing - Real-Time Notifications - Mobile Alerts ** Internal Use** - Conversation Archiving - Lead Development - Team Inbox - Customer Profiles **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Customer Service Analytics - Reporting/Analytics **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Artificial Intelligence** - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Social** - Drip Campaigns - Multi-Campaign **Engagement** - Coupons and Promotions - Social Promotion **SMS Platform** - Reporting - Marketing Automation - Text-to-Landline - Short Codes - API Integration - QR Codes **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making - Dynamic Content **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Reporting & Analytics** - Behavior Analytics - Real-Time Analytics - Campaign Analytics - Website Analytics - Visual Analytics - Sales Analytics **Platform** - Optimization - Internationalization - Social Media Integration - Third-Party Integrations **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Sandbox / Test Environments - Performance and Reliability - Output Document Generation - Lead Generation - Content Management - Lead Management - List Management - Mobile Access **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Campaign Planning **AI Automation - SMS Marketing** - AI SMS **Additional Functionality** - Visual Analytics - Autoresponders - Landing Pages/Web Forms - Campaign Analytics - Reporting & Statistics - Campaign Scheduling - Contact Management - Text-to-Win - CRM - AI Copilot - Data Import/Export - Contextual Targeting - Real-Time Data - Mobile Access - API - Coupons - Customizable Templates - Drag & Drop - A/B Testing - Generative AI - Real-Time Analytics - Campaign Management - Event Triggered Actions - Real-Time Reporting - Contact Database - Customizable Branding - Reminders **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Campaign Planning **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Social Media Integration **Features** - Integrated App - SMS - Confirmation and Cancellation **Additional Functionality** - Social Promotion - Customizable Branding - Monitoring - CRM - Reporting & Statistics - Live Chat - Customer Journey Mapping - Generative AI - Mass Texting - Drag & Drop - Email Templates - Automated Scheduling - Campaign Scheduling - AI Copilot - Social Media Monitoring - Activity Dashboard - Lead Capture - Customizable Templates - Marketing Automation - Event Triggered Actions - Marketing Calendar - Customizable CTAs - Multi-Channel Communication - Data Import/Export - Lead Qualification **Additional Functionality** - Website Integration - Recurring Appointments - Generative AI - Customizable Branding - Mobile Alerts - Reporting & Statistics - AI Copilot - Real-Time Updates - HIPAA Compliant - Appointment Scheduling - Surveys & Feedback - Multi-Location - Activity Dashboard - Third-Party Integrations - API - Availability Management - Rescheduling - Contact Database - Multi-Language - Real-Time Reporting - Confirmations/Reminders - Two-Way Communication - Automated Responses - Customizable Templates - Social Media Integration - Payment Reminders - Calendar Sync - Self Service Portal - Electronic Payments - SMS Messaging - Data Import/Export ## Top Textline Alternatives - [Salesmsg](https://www.g2.com/products/salesmsg/reviews) - 4.7/5.0 (409 reviews) - [Heymarket](https://www.g2.com/products/heymarket/reviews) - 4.6/5.0 (432 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,026 reviews)