--- title: Textline Reviews meta\_title: 'Textline Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 385 reviews by the users' company size, role or industry to find out how Textline works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 385 scale: '5' date\_modified: '2026-08-08' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Textline Reviews & Product Details Visit Website Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients, or employees using Textline to build better relationships, deliver top-notch customer service, or close more deals. With features like a shared SMS inbox, two-way texting, HIPAA-compliant SMS, live web chat, automations, and more, Textline helps thousands of companies, including 1-800-GOT-JUNK?, Tuft & Needle, and Lyft, improve and streamline business conversations. Try Textline free for 14 days today and start customizing your customer outreach and automating your communication workflows. * * * Product Website Textline Seller [Textline](https://www.g2.com/sellers/textline) Discussions [Textline Community](https://www.g2.com/products/textline/discuss) Languages Supported English Solution Type All-in-One Overview by James K Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/textline/pricing) ## Textline Integrations (18) What do users say about integrations? Verified by Textline [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gorgias ](https://www.g2.com/products/gorgias/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Help Scout ](https://www.g2.com/products/help-scout/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Help Scout for G Suite ](https://www.g2.com/products/help-scout-for-g-suite/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Instagram for Business ](https://www.g2.com/products/instagram-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Livery Coach ](https://www.g2.com/products/livery-coach/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Make ](https://www.g2.com/products/integromat-by-celonis-make/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pipedrive ](https://www.g2.com/products/pipedrive/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Talkdesk ](https://www.g2.com/products/talkdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Twilio ](https://www.g2.com/products/twilio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Vonage Business Communications ](https://www.g2.com/products/vonage-business-communications/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Live Chat Messenger ](https://www.g2.com/products/whatsapp-live-chat-messenger/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk Sell ](https://www.g2.com/products/zendesk-sell/reviews) Show More GS Greg S. Inside Sales Specialist Small-Business (50 or fewer emp.) 10/7/2024 "Efficient, Versatile, and Essential Communication Tool" 5/5 What do you like best about Textline? I use Textline to communicate with customers and within the company. I find texting allows me to reach customers who may not answer a call, letting me send questions or information directly in a format they can read and reply to on their schedule. Textline is easy to use from my desktop and cellphone and enables me to share conversations with colleagues. It's great that customers can easily send photos, which is much simpler than email. The ability to text from a desktop instead of just a cellphone is a game changer for me, making it easier to share and move photos and documents to a job folder. The Textline app also keeps me in touch when I'm away. Although I struggled a little very early on, the setup has proven to be easy since then. Review collected by and hosted on G2.com. What do you dislike about Textline? I could be mistaken, but when I reply on Textline using the app on my cellphone, it appears the sent-from number shares my cell number. It would be nice if we could keep that private more easily. It could sometimes be useful to be able to verify a timestamp for when a text has been viewed. Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? Textline enables me to communicate with customers who might not pick up calls. Its desktop texting feature simplifies sharing photos and documents, improving productivity. It's easy to use, accessible from both desktop and cellphone, and lets me share conversations with colleagues. Review collected by and hosted on G2.com. Show More Response from Jenny Luo of Textline [Editedit](https://www.g2.com/survey_responses/textline-review-10345791/official_response/edit) Hi Greg, It's great to hear that Textline has been instrumental in improving your communication efficiency and generating an audit trail for your interactions. We appreciate your feedback about the need for separate channels for reply notifications, and we'll take that into account as we continue to enhance the platform. Best, Jenny Luo 3/30/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Bahareh H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bahareh H.") BH Bahareh H. Receptionist at Clinic Small-Business (50 or fewer emp.) 4/27/2026 "Textline Makes Patient Communication Smooth, Fast, and Easy" 5/5 What do you like best about Textline? Textline is very helpful and is easy to use, and I have never had any issues working with it. It is always a very smooth process when working with patients and is very quick. Review collected by and hosted on G2.com. What do you dislike about Textline? I have no issues with this platform, and have no particular dislikes. As I've mentioned it is very smooth and easy to use and I enjoy working with it. Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? Textline is helping solve communication issues between patients. It allows me to deliver strong customer service to the patients, and benefits clear communication between the patients and the clinic. Before using the product it was difficult to call all the patients and deliver instructions but now it is very easy, simple, and efficient. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Andrea C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrea C.") AC Andrea C. Small-Business (50 or fewer emp.) 4/20/2026 "Effortless Client Communication and Quick Support" 5/5 What do you like best about Textline? I like the ease of use of Textline, I can train people to use it easily. I also appreciate how quickly problems seem to be resolved whenever I need to work with help. The help desk has definitely been there to provide assistance. Review collected by and hosted on G2.com. What do you dislike about Textline? I would say the pop ups whenever something is not working well, a better description in the pop ups would help to streamline getting the fixes solved. For instance, the issue that I had recently was that my text messages were not being sent out, and the only pop up that I received was the system is unavailable at this time. Well, it turns out that my issue was that our account had gotten flagged and so I would not be able to send out text messages regardless had I waited. I had just waited before looking to get help. So I would have preferred to just know exactly what was wrong that I could request help quicker. Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? I use Textline to keep communication with clients neat and orderly, allowing us to reference what we said when needed. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Alex G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex G.") AG Alex G. Small-Business (50 or fewer emp.) 4/7/2026 "Efficient Customer Communication, Needs Billing Clarity" 5/5 What do you like best about Textline? I use Textline to communicate with my customers, which is great for confirming deliveries and scheduling appointments. I like that it allows our office staff and drivers to see all communications with customers, as we all have the ability to see the same thread. I appreciate that I can access Textline from my computer and from my phone. I love how we are able to use our landline phone number to communicate via text. This accessibility from anywhere is valuable as it allows me to keep moving while being reachable at all times. Review collected by and hosted on G2.com. What do you dislike about Textline? The only thing I did not like was how the billing changed. I was very confused about how to purchase more texting credits. I preferred to just pay the same monthly fee. I worked with Sivan to make that happen. Or pretty close to it. Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? Textline lets us confirm deliveries, schedule appointments, and provides a unified communication platform for staff and drivers. We can view all customer interactions from anywhere, keeping me connected and responsive even when on the go. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller FW FCC W. Administrator Mid-Market (51-1000 emp.) 8/5/2026 "Easy Group Texting Made Simple for my Church - Faith Christian Center" 4.5/5 What do you like best about Textline? Easy to use, and it lets me text large groups of people at once. Review collected by and hosted on G2.com. What do you dislike about Textline? The price could be lower. Also, I’m not able to use emojis, the way I want without affecting the price. Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? When someone did not receive the text, Textline customer support is quick to respond. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") AT Verified User in Transportation/Trucking/Railroad Small-Business (50 or fewer emp.) 5/29/2026 "Textline Delivers Reliable, Delay-Free Messaging Every Time" 5/5 What do you like best about Textline? The software always works, texts always go through with no delays or issues. Other companies in the industry typically have glitches or delays in sending and receiving. I've never had this issue with Textline. Review collected by and hosted on G2.com. What do you dislike about Textline? I wish they had a phone number I could call for tech support rather than the chat bot. Although, everyone is usually quick to respond to my inquiries. The service is also a little expensive for our budget but it's a small price to pay for efficiency. Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? Textline allows us to send automated messages through our reservation software while also allowing us to communicate with our clients, drivers, and future prospects. The phone application also is very smooth and efficient which allows me to respond and monitor our company activity when I'm out of the office. Overall, Textline gives me confidence in our communication with our clients, a critical aspect of our industry. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Robelyn (Abby) L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robelyn (Abby) L.") RL Robelyn (Abby) L. patient services Mid-Market (51-1000 emp.) 2/10/2026 "Hybrid Webchat,Security enhancements." 5/5 What do you like best about Textline? What I appreciate most about Textline is its ease of real-time communication with customers. It organizes conversations, feels personal, and enables quick responses, ensuring nothing slips through the cracks. A logged-in screenshot that contains identifying company information will make it easier for our team to validate your review. Customer support Review collected by and hosted on G2.com. What do you dislike about Textline? “The main downside is that there’s a bit of a learning curve at first, especially when setting up workflows or templates, but once everything is in place it’s easy to use Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? Textline centralizes communication, ensuring conversations are not lost, responses are quicker, and collaboration is easier within a team. Review collected by and hosted on G2.com. Show More 6/17/2026 Validated ReviewerSource: Organic ![Abby G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abby G.") AG Abby G. Small-Business (50 or fewer emp.) 4/17/2026 "Textline: Essential Tool for Customer Messaging and Performance Tracking" 5/5 What do you like best about Textline? I love being able to view the KPI's of each of my team members as well as them as a whole. Personally, I can review who's texting the most, and that typically correlates to my top seller, so I use that as a coaching tool for my other team members. The proof is in the pudding—lots of quality outreach means higher sales numbers, better pay. The initial setup of Textline was great. Review collected by and hosted on G2.com. What do you dislike about Textline? Theres nothing at the moment- they've been great Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? Textline provides HIPAA compliance and bulk messaging, plus I can track KPIs effectively. It lets me review who's texting the most, often aligning with our top sellers, which I use for coaching others, showing how quality outreach boosts sales. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Mid-Market (51-1000 emp.) 8/5/2026 "Easy-to-Use Interface with a Clean, Simple Conversation View" 5/5 What do you like best about Textline? Easy interface and use of features. Simple outlook especially in the conversation view. Review collected by and hosted on G2.com. What do you dislike about Textline? Character limitations. I also wish there was a feature where it could shorten links for me so I didn't have to do that externally. Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? I work for an events company so we often need a quick way to send urgent and important update to our customers. Textline solves that for us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Antoinette B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Antoinette B.") AB Antoinette B. Small-Business (50 or fewer emp.) 6/2/2026 "Textline: User-Friendly and Perfect for Small Teams" 5/5 What do you like best about Textline? I find Textline to be user friendly, which makes it easy to navigate and use. I really appreciate the feature where each user can have their own access instead of sharing one login, as it helps manage our team efficiently. The initial setup was super easy, which was a big plus for us. Review collected by and hosted on G2.com. What do you dislike about Textline? The user friendly platform Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? I use Textline to confidentially communicate with our patients via text, schedule appointments, and follow up with safety questions. It's user-friendly and allows each team member to have their own access instead of sharing one login. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Textline? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Textline ](https://www.g2.com/products/textline/discussions/new) GU Guest User • Last activity over 1 year ago Is Textline good? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/is-textline-good) [ View all Discussions ](https://www.g2.com/products/textline/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 8 months ### Average Discount 6% [ View More Pricing Information ](https://www.g2.com/products/textline/pricing) Textline Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_60afb17a140eb5f303e5de227137a80c/heymarket.png "Product Avatar Image") Heymarket Business Text Messaging 4.6/5(441) [ Compare Now ](https://www.g2.com/compare/heymarket-vs-textline) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_83c4708dc639d3805ac8702e97f64131/salesmsg.png "Product Avatar Image") Salesmsg 4.7/5(414) [ Compare Now ](https://www.g2.com/compare/salesmsg-vs-textline) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8adaf9cae4d6226e062076492066232e/podium.png "Product Avatar Image") Podium 4.5/5(2,109) [ Compare Now ](https://www.g2.com/compare/podium-vs-textline) ##### ##### Textline Features Text Messaging Bulk SMS Two-Way Text Messaging Text Scheduler Conversational Platform Personalization Omnichannel Contextual Engagement Support Automation Intelligent Routing Seamless Escalation Transcripts Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/textline/features) ## Top-Rated Alternatives [ ![Salesmsg](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Salesmsg") Salesmsg 4.7/5(414) ](https://www.g2.com/products/salesmsg/reviews) [ ![Heymarket](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heymarket") Heymarket 4.6/5(441) ](https://www.g2.com/products/heymarket/reviews) [ ![Podium](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Podium") Podium 4.5/5(2,109) ](https://www.g2.com/products/podium/reviews) [ View All Alternatives ](https://www.g2.com/products/textline/competitors/alternatives) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey)[Live Chat](https://www.g2.com/categories/live-chat)[SMS Marketing](https://www.g2.com/categories/sms-marketing) [Survey](https://www.g2.com/categories/survey)[Live Chat](https://www.g2.com/categories/live-chat)[SMS Marketing](https://www.g2.com/categories/sms-marketing)[Marketing Automation](https://www.g2.com/categories/marketing-automation)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Conversational Support](https://www.g2.com/categories/conversational-support)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Mobile Marketing](https://www.g2.com/categories/mobile-marketing)[Proactive Notification](https://www.g2.com/categories/proactive-notification)[Appointment Reminder](https://www.g2.com/categories/appointment-reminder)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best CPQ service for software companies](https://www.g2.com/discussions/what-s-the-best-cpq-service-for-software-companies)[What's the most recommended AP automation platform](https://www.g2.com/discussions/what-s-the-most-recommended-ap-automation-platform)[Customer data software top picks for mid-sized companies](https://www.g2.com/discussions/customer-data-software-top-picks-for-mid-sized-companies) [Top AI chatbot tools for lead generation](https://www.g2.com/discussions/what-are-the-top-ai-chatbot-tools-for-lead-generation)[What low-code machine learning platforms do data scientists and engineers actually find reliable enough to use for production workloads rather than just prototyping?](https://www.g2.com/discussions/what-low-code-machine-learning-platforms-do-data-scientists-and-engineers-actually-find-reliable-enough-to-use-for-production-workloads-rather-than-just-prototyping)[Pros and Cons Details](https://www.g2.com/products/textline/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)