--- title: Textline Reviews meta\_title: 'Textline Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 385 reviews by the users' company size, role or industry to find out how Textline works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 385 scale: '5' date\_modified: '2026-08-08' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Textline Reviews & Product Details Visit Website Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients, or employees using Textline to build better relationships, deliver top-notch customer service, or close more deals. With features like a shared SMS inbox, two-way texting, HIPAA-compliant SMS, live web chat, automations, and more, Textline helps thousands of companies, including 1-800-GOT-JUNK?, Tuft & Needle, and Lyft, improve and streamline business conversations. Try Textline free for 14 days today and start customizing your customer outreach and automating your communication workflows. * * * Product Website Textline Seller [Textline](https://www.g2.com/sellers/textline) Discussions [Textline Community](https://www.g2.com/products/textline/discuss) Languages Supported English Solution Type All-in-One Overview by James K Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/textline/pricing) ## Textline Integrations (18) What do users say about integrations? Verified by Textline [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Gorgias ](https://www.g2.com/products/gorgias/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Help Scout ](https://www.g2.com/products/help-scout/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Help Scout for G Suite ](https://www.g2.com/products/help-scout-for-g-suite/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Instagram for Business ](https://www.g2.com/products/instagram-for-business/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Livery Coach ](https://www.g2.com/products/livery-coach/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Make ](https://www.g2.com/products/integromat-by-celonis-make/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pipedrive ](https://www.g2.com/products/pipedrive/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Talkdesk ](https://www.g2.com/products/talkdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Twilio ](https://www.g2.com/products/twilio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Vonage Business Communications ](https://www.g2.com/products/vonage-business-communications/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WhatsApp Live Chat Messenger ](https://www.g2.com/products/whatsapp-live-chat-messenger/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk Sell ](https://www.g2.com/products/zendesk-sell/reviews) Show More ![Christine C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christine C.") CC Christine C. Co-Owner Small-Business (50 or fewer emp.) 8/7/2026 "PRICE HIKE FOR THE SAME SERVICES" 1/5 What do you like best about Textline? Easy set up. And texting with customers easy to us. Review collected by and hosted on G2.com. What do you dislike about Textline? Price structure and slow load up with pix and when it does not load, have to redo the text from the phone app. Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? Helps when customer are not at actual location or when we closed Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 2/22/2022 "Sub par product, terrible support, bad experience" 0/5 What do you like best about Textline? - Nothing, its a legacy tool did not have a good experience Review collected by and hosted on G2.com. What do you dislike about Textline? - Customer support - Interface and ease of use - Integration w/ Zendesk - Overall functionality Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? We were trying to find an easy to use texting tool that integrates with Zendesk Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") AL Verified User in Law Practice Small-Business (50 or fewer emp.) 7/23/2019 "Cost Effective Text-Based NPS Survey? -NO" 1/5 What do you like best about Textline? The option to use a text number on a computer, but that's what Mightytext is for. Review collected by and hosted on G2.com. What do you dislike about Textline? HIDDEN FEES! Unclear expectations and a massive phone bill that is unexplainable. HIDDEN FEES! Review collected by and hosted on G2.com. Recommendations to others considering Textline: Expect a larger bill than advertised. Review collected by and hosted on G2.com. What problems is Textline solving and how is that benefiting you? The NPS survey would have been useful if it had not cost a new small business nearly $300 Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Textline? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Textline ](https://www.g2.com/products/textline/discussions/new) GU Guest User • Last activity over 1 year ago Is Textline good? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/is-textline-good) [ View all Discussions ](https://www.g2.com/products/textline/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 8 months ### Average Discount 6% [ View More Pricing Information ](https://www.g2.com/products/textline/pricing) Textline Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_60afb17a140eb5f303e5de227137a80c/heymarket.png "Product Avatar Image") Heymarket Business Text Messaging 4.6/5(441) [ Compare Now ](https://www.g2.com/compare/heymarket-vs-textline) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_83c4708dc639d3805ac8702e97f64131/salesmsg.png "Product Avatar Image") Salesmsg 4.7/5(414) [ Compare Now ](https://www.g2.com/compare/salesmsg-vs-textline) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8adaf9cae4d6226e062076492066232e/podium.png "Product Avatar Image") Podium 4.5/5(2,109) [ Compare Now ](https://www.g2.com/compare/podium-vs-textline) ##### ##### Textline Features Text Messaging Bulk SMS Two-Way Text Messaging Text Scheduler Conversational Platform Personalization Omnichannel Contextual Engagement Support Automation Intelligent Routing Seamless Escalation Transcripts Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/textline/features) ## Top-Rated Alternatives [ ![Salesmsg](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Salesmsg") Salesmsg 4.7/5(414) ](https://www.g2.com/products/salesmsg/reviews) [ ![Heymarket](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heymarket") Heymarket 4.6/5(441) ](https://www.g2.com/products/heymarket/reviews) [ ![Podium](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Podium") Podium 4.5/5(2,109) ](https://www.g2.com/products/podium/reviews) [ View All Alternatives ](https://www.g2.com/products/textline/competitors/alternatives) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey)[Live Chat](https://www.g2.com/categories/live-chat)[SMS Marketing](https://www.g2.com/categories/sms-marketing) [Survey](https://www.g2.com/categories/survey)[Live Chat](https://www.g2.com/categories/live-chat)[SMS Marketing](https://www.g2.com/categories/sms-marketing)[Marketing Automation](https://www.g2.com/categories/marketing-automation)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Conversational Support](https://www.g2.com/categories/conversational-support)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Mobile Marketing](https://www.g2.com/categories/mobile-marketing)[Proactive Notification](https://www.g2.com/categories/proactive-notification)[Appointment Reminder](https://www.g2.com/categories/appointment-reminder)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What enterprise DNS security tools integrate cleanly with Active Directory so user-based policy enforcement works without a separate identity integration project?](https://www.g2.com/discussions/what-enterprise-dns-security-tools-integrate-cleanly-with-active-directory-so-user-based-policy-enforcement-works-without-a-separate-identity-integration-project)[Most reliable virtual event platforms with networking features](https://www.g2.com/discussions/most-reliable-virtual-event-platforms-with-networking-features)[Which board software has the best features for executives](https://www.g2.com/discussions/which-board-software-has-the-best-features-for-executives) [What employee recognition software works for a mid-size company that needs peer-to-peer recognition across multiple departments?](https://www.g2.com/discussions/what-employee-recognition-software-works-for-a-mid-size-company-that-needs-peer-to-peer-recognition-across-multiple-departments)[Which ERM platforms can actually show a measurable return on investment within 90 days rather than becoming a long-term IT project?](https://www.g2.com/discussions/which-erm-platforms-can-actually-show-a-measurable-return-on-investment-within-90-days-rather-than-becoming-a-long-term-it-project)[Pros and Cons Details](https://www.g2.com/products/textline/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)