Verified User in Consumer Services
AC
Verified User in Consumer Services
Mid-Market (51-1000 emp.)
"Efficient Scheduling with Some Billing Hiccups"
4.5/5
What do you like best about Textedly?

I like the scheduling text aspect, being able to schedule text in advance. You don't have to do it right away; you can schedule it out for the whole week or month, which is very helpful. The scheduling text feature allows me to send texts at specific times, even when I'm at work. That way, when I leave work, I know they'll just send at the optimal time that I want the recipients to receive it. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

I think it could be easier to find the billing information, like how the charging works. Sometimes it's hard to kinda get to that, and it's hard to change plans. If you wanna change plans from a monthly to an annual, but it's from, like, a bronze to gold, it can be hard to do that. You have to, like, reach out to an agent, which just takes some more time. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

Hi there,

Thank you for your feedback! We're happy to hear that Textedly is helping you communicate with members more efficiently. We apologize for any inconvenience with the live chat availability and will work to address this issue.

Best,

Emily

tiffanie w.
TW
tiffanie w.
Small-Business (50 or fewer emp.)
"Effortless Client Communication"
5/5
What do you like best about Textedly?

I like using Textedly to communicate with our clients and send out appointment times and dates. It allows me to keep in contact with patients without having to get them on the phone, which makes it easy to communicate. I only use the text portion and schedule text messages to go out when the office is closed. The initial setup was not hard at all, and the salesperson helped with the setup, making it really easy. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

I do not have any issues or dislikes Review collected by and hosted on G2.com.

Response from Ally Archer of Textedly

We're glad to hear that Textedly has made client communication effortless for you. Our scheduling feature is designed to make it easy to keep in touch with your clients, even when the office is closed. Thank you for your feedback!

Best,

Ally

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Time-Saver with Annoying CSV Format Handling"
4/5
What do you like best about Textedly?

I primarily use Textedly to reach out to my colleagues and send them messages for efficiency. It saves me a lot of time from having to manually text each individual. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

The CSV file order is very annoying to upload in the exact format required by Textedly. I wish I could just upload a CSV file in the format I choose, and the platform would be able to find the numbers and names without needing that exact order. That wastes a ton of my time. Also, getting my phone number approved during the setup was not easy. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

Hi there,

Thank you for sharing your experience with Textedly. We're glad to hear that the platform has been a time-saver for you in reaching out to your colleagues efficiently. Your feedback is valuable, and we will look into ways to improve the user experience, such as providing more flexibility in uploading CSV files. If you have any specific suggestions or encounter any issues in the future, please feel free to reach out to our support team. We appreciate your business and are committed to making your communication efforts easier!

Best,

Emily

Zach Y.
ZY
Zach Y.
Co Founder and VP of Operations
Small-Business (50 or fewer emp.)
"Textedly: Easy, Intuitive Texting at a Great Price"
4.5/5
What do you like best about Textedly?

Textedly is a great value texting solution for our time. Its easy and intuitive to use at a great price. Its scheduling feature is fantastic and we use it all the time. Customer support is quick. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

Can't think of anything. We've been using it for years without issue. Review collected by and hosted on G2.com.

Response from Ally Archer of Textedly

We're thrilled to hear that Textedly has been a valuable tool for your business! Our team is dedicated to providing an easy and intuitive platform with great value and excellent customer support.

Best,

Ally

KM
Kaycee M.
Church Administrator
Small-Business (50 or fewer emp.)
"Easy to Use Platform with A+ Customer Service"
4/5
What do you like best about Textedly?

The platform is very easy to use. Customer Service is A+ (timely, efficient and resolution-focused) Review collected by and hosted on G2.com.

What do you dislike about Textedly?

Low character allowance and blocked messages from time to time (usually from cell carriers) Review collected by and hosted on G2.com.

Response from Ally Archer of Textedly

We're thrilled to hear that you find our platform easy to use and that you've had a positive experience with our customer service team!

Best,

Ally

Stacey M.
SM
Stacey M.
Senior Director, Marketing
Enterprise (> 1000 emp.)
"Easy to Use with a Great Interface and Immediate Customer Service"
5/5
What do you like best about Textedly?

ease of use, great user interface, fantastic and immediate customer sevice Review collected by and hosted on G2.com.

What do you dislike about Textedly?

little to no downside. didn't come across any challenges Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

We're thrilled to hear that you find Textedly easy to use with a great interface and that you've had a positive experience with our customer service. Thank you for sharing your feedback!

Best,

Emily

Elite .
E
Elite .
Small-Business (50 or fewer emp.)
"Helpful Support, Easy Setup with Room for Improvement"
3/5
What do you like best about Textedly?

I just started using Textedly and so far the staff have been extremely helpful and responsive. They guide you through the steps and help you in any way they can, which I really appreciate. I enjoyed speaking to them and my service so far! I like how easy it is to send messages. There's also a feature to upload phone numbers quickly, which has cut my time in half. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

Just the wording that is used to register the phone number. Review collected by and hosted on G2.com.

Response from Ally Archer of Textedly

We're glad to hear that you found our staff helpful and responsive. We strive to provide excellent support to our customers!

Best,

Ally

Brenda  B.
BB
Brenda B.
Small-Business (50 or fewer emp.)
"Effortless Marketing, Effortless Results"
5/5
What do you like best about Textedly?

I love how easy Textedly is to use. The instructions are simple and user-friendly, which is great because I'm not as techy as I'd like to be. The initial setup was quick and easy. Textedly is an incredibly valuable tool for my business, mainly because its ease of use makes it time efficient and rewarding. I find every aspect of Textedly efficient and well-designed, and each time I send out a text, it doubles my in-store traffic. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

I don't dislike anything about Textedly. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

Hi Brenda,

We're thrilled to hear that Textedly has been such a valuable and rewarding tool for your business! It's great to know that our user-friendly interface and efficient setup process have made a positive impact on your in-store traffic. Thank you for sharing your experience!

Best,

Emily

Verified User
G
Verified User
Mid-Market (51-1000 emp.)
"Centralized Communication Made Easy with Textedly"
4.5/5
What do you like best about Textedly?

I like how easy it is to add and delete contacts and create different campaigns with Textedly. It's really convenient since we always have an evolving number of people joining our contacts. I also found the initial setup of Textedly to be very easy. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

Sometimes there are glitches with Textedly that require us to message or email them for support. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

Hi there,

We're glad to hear that you find Textedly easy to use and convenient for managing your evolving contact list and campaigns. Thank you for choosing Textedly!

Best,

Emily

Verified User in Consumer Services
AC
Verified User in Consumer Services
Mid-Market (51-1000 emp.)
"Effortless Group Messaging with Smart Scheduling"
5/5
What do you like best about Textedly?

The ease of getting messages out to our entire group at one shot. And we are able to schedule future messages. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

cannot think of anything at moment; maybe in regards to cancelling numbers of termed employees that we cannot readd Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

Hi there,

Thank you for sharing your positive experience with Textedly's group messaging and scheduling capabilities. We understand the importance of efficient communication with field employees and we're glad to be able to help with that. Thank you for being a Textedly customer!

Best,

Emily