I appreciate Textedly's very easy-to-understand interface once I got used to it. This simplicity helps my nonprofit organization efficiently manage communication with around 1,200 members of our faith-based community. It allows us to contact our council members quickly, facilitating sign-ups through platforms like Sign Up Genius, and effectively distributing posters, event details, and emergency information. Additionally, the setup process was quite straightforward, as we were able to transfer a list of names and numbers from our database, although some hurdles were present due to home phone numbers not working for texting. The customer service was commendable, providing helpful assistance throughout the setup process. Overall, we've been using Textedly for three to four years and have been very happy with it, giving it a high satisfaction rating of about nine, indicating I would likely recommend it to others. Review collected by and hosted on G2.com.

Also, having an app to use on the phone or desktop would be very useful. Review collected by and hosted on G2.com.

I love the convenience of being able to text our volunteers as opposed to having to call or e-mail. I get a much more immediate response when texting. My volunteers also love the convenience of being able to text as well. Customer support is very easy with the chat option as well. Review collected by and hosted on G2.com.

It seems to be very easy for my volunteers to accidently subscribe and we have to walk them through resubscribing. I also experience glitches and end up sending the same message multiple times. I will also kick me out sometimes and I have to log back in. Review collected by and hosted on G2.com.

The tech-support is top notch, and they are always quick to respond. Also, I love that you can design text messages that include images. Review collected by and hosted on G2.com.

My organization holds multiple events throughout the year, and I would like to be able to update phone numbers in bulk batches with new tags, so I can send messages to the appropriate groups. However, Textedly does not let you do that and unless you are going to go one by one on each account, you must upload the individual again with a new tag. So, I have some numbers in there 4 or 5 times because they are a part of 4 or 5 groups.

A bulk update feature like Mailchimp has would be very helpful. Review collected by and hosted on G2.com.

Brooke was a tremendous help to me today. Review collected by and hosted on G2.com.

Nothing so far as i am new to the website and services. Review collected by and hosted on G2.com.

I like that Textedly supposedly has the ability to mass message groups easily. It prevents me from having to individually text people and just send one message at large. Review collected by and hosted on G2.com.

They make it seem much more simple than it actually is. After paying for a plan, there were several additional hoops to jump through and fees to pay that were not up front in the free trial. I still am not yet able to send messages, which is the entire reason I bought the plan. I made a mistake when paying and paid for an annual subscription instead of a monthly one. I contacted them to switch to month by month, but they refused to let me switch or issue a refund. They show that you can upload contacts as a list instead of individually, but I had to get approved to do so. Sending messages requires registration and applications that need approval. They make it seem like you can immediately start using their platform after upgrading, but that's not the case. Review collected by and hosted on G2.com.

I use Textedly to send out weekly prayer requests, and I love how it allows me to send them quickly and all at once. The scheduling feature is super convenient for me because I can plan ahead for the entire week, setting the exact date and time so that they land when I want. The texting back feature is also very handy since I can easily chat with people. Overall, Textedly just makes these tasks easy for me, and the basic plan is sufficient because I don't communicate with tons of people. The initial setup of Textedly was quite easy too. Review collected by and hosted on G2.com.

The monthly subscription isn't the most convenient. I wish I could use texting credits without having to pay for the subscription. It would be great to have an option that's not just a subscription, but that I could pay for the credits when I need them. Review collected by and hosted on G2.com.

After working with multiple CSR representatives, I have found each one to be extremely helpful. Additionally, the blasts are always deployed on schedule. I work at an ad agency, and we deploy blasts on behalf of our clients so the setup of those accounts can be complex. The reps always are willing to get on the phone and work through any roadblocks. Review collected by and hosted on G2.com.

Overall, I haven't encountered any major problems. However, the frequent automated emails asking whether I would recommend Textedly to a friend can get a bit tiresome after a while. Be careful when signing up for plans because the platform will default to an annual plan unless they have fixed that. Review collected by and hosted on G2.com.

The main reason I chose Textedly is because I was able to set up a series of survey questions, with automated follow-ups based on their responses. The interface is easy to use. And the price is very reasonable. Review collected by and hosted on G2.com.

The main negative is that because I'm not based in the US (but am using this for a US based client sending to US based users), I have to use a VPN every time I access the site. I'm not able to access the site otherwise. Review collected by and hosted on G2.com.

Brooke was great today! She helped me understand my options when it came to upgrading our current plan, and how the process works, as well as the credit back to the account for our current plan before we upgraded! Thank you Brooke, great communication, and like all of the customer support people, she was very friendly and responded quickly. Review collected by and hosted on G2.com.

Nothing really of note. The platform is easy to use, the support excellent, and the text program has been a great asset to our marketing program. Review collected by and hosted on G2.com.

Being able to input contacts and either click on only certain ones or send to the entire contact list- both being fairly easy to do, ability for our contacts to reply. Ability to send birthday texts. Review collected by and hosted on G2.com.

Cost increase. Birthday texting although a very interesting option, has not yet worked for us. I sent a test one this week, and it didn't go through even though it was set up correctly. The fact that a "text" isn't just a "text" but instead is counted up by number of characters, leading up to one text being counted as 2 or 3 texts- this leads to possible need to purchase a higher plan. Replies would be easier seen if there was a textedly app (if there is one, I have not known about it) Review collected by and hosted on G2.com.