Collin H.
CH
Collin H.
Owner/Operator
Small-Business (50 or fewer emp.)
"Very Easy to Use with Top-Notch, Responsive Support"
5/5
What do you like best about Textedly?

It's very easy to use! The support has been top notch. Quick response and very helpful to any questions. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

I have not found anything I dislike yet. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly
Edit edit

Hi Colin,

We're thrilled to hear that you find Textedly easy to use and that our support has been helpful to you! Thank you for your positive feedback and for choosing Textedly!

Best,

Emily

Verified User in Alternative Medicine
AA
Verified User in Alternative Medicine
Small-Business (50 or fewer emp.)
"I was having difficulty sending out a text campaign."
5/5
What do you like best about Textedly?

The ease of use and amount of time I can save sending out text campaigns so I can focus on my business. I also like the customer support. Lastly, the ease of integration with my current patient phone list. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

There are currently no downsides to using Texedly. Review collected by and hosted on G2.com.

Response from Ally Archer of Textedly
Edit edit

HI Lauren,

We appreciate your positive feedback about Textedly. It's great to hear that our platform is helping you overcome limitations with your current phone subscriber and saving you time for your texting campaigns.

Best,

Ally

Ryan M.
RM
Ryan M.
"Seamless Text Marketing, Responsive Support"
4/5
What do you like best about Textedly?

I like using Textedly for customer marketing and staying in touch with my customers. It allows me to send texts to many customers while making it feel like it's coming directly from me, which is more effective than email for marketing and maintaining connections. It has helped grow my business. I appreciate the seamless and easy-to-use interface of Textedly. I also value the customer service; they responded promptly to my request for tax information and provided all the needed details right away. Their support is active and professional, and they make working with the platform straightforward. The initial setup was very easy, especially since my account was rolled over from another service. Textedly's team guided me through the ins and outs of the platform, making it a smooth transition. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

Sometimes, there are target groups of people that I add that overlap. Review collected by and hosted on G2.com.

Response from Ally Archer of Textedly
Edit edit

We're thrilled to hear that Textedly has been instrumental in growing your business and that you appreciate our seamless interface and responsive customer service. We understand the importance of effective communication with your customers and are glad to have been able to assist you with your tax information promptly. We appreciate your feedback and are continuously working to improve our platform to better serve your needs.

Best,

Ally

Mahesh s.
MS
Mahesh s.
Small-Business (50 or fewer emp.)
"Effortless SMS Marketing with Targeted Reaching"
4/5
What do you like best about Textedly?

I like Textedly because it makes it easier to market promotions and latest updates to customers. The ability to easily search for a specific set of targeted customers for marketing campaigns is an important feature. During the initial setup, it was easy to load many customers using Excel, which was helpful. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

I think adding more AI features would help. Also, being able to scan metrics from past campaigns would be beneficial. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly
Edit edit

Hi Mahesh,

We're glad to hear that Textedly has made it easier for you to market promotions and updates to your customers. We appreciate your feedback about adding more AI features and scanning metrics from past campaigns, and we'll definitely take that into consideration for future improvements.

Best,

Emily

Christa G.
CG
Christa G.
Financial and Administrative Assistant
Small-Business (50 or fewer emp.)
"Great for Coordinating Event Updates and Keeping Everyone Informed"
4/5
What do you like best about Textedly?

using it to update folks during a specific event/period of time. It helps us coordinate better and get the word out Review collected by and hosted on G2.com.

What do you dislike about Textedly?

The website has been difficult to navigate, I had to get an agent to help me with the plan I wanted. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly
Edit edit

Hi Christa,

We're glad to hear that Textedly has been helpful for coordinating event updates and keeping everyone informed. We apologize for any difficulties you experienced with navigating the website, and we appreciate your feedback. We are constantly working to improve our user experience.

Best,

Emily

Jacqueline T.
JT
Jacqueline T.
Small-Business (50 or fewer emp.)
"Streamlined Nonprofit Communication, Needs Better Pricing Options"
4/5
What do you like best about Textedly?

I like that Textedly is pretty easy to navigate and it's a web-based platform. The customer service is beyond amazing, with everyone being extremely nice and helpful. Additionally, it helps streamline communications so we make better use of limited resources and staffing. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

I would have appreciated it if there were additional free add-ons, such as the ability to add individuals to the Team so everyone has access and can view last communication touchpoints and threads, rather than paid options. This would help us streamline the process much more. Currently, we rely on just one person to communicate, but all teams should have access. Review collected by and hosted on G2.com.

Response from Ally Archer of Textedly
Edit edit

We're glad to hear that you find Textedly easy to navigate and that our customer service has been helpful. We appreciate your feedback about additional free add-ons and will definitely take it into consideration for future updates.

Best,

Ally

Brandon B.
BB
Brandon B.
Quick Book Certified Bookeeper
Small-Business (50 or fewer emp.)
"Simplifies Client Communication for Entrepreneurs"
5/5
What do you like best about Textedly?

I find Textedly easy for mass texting customers all at once, which really helps with promotions for my basketball clients and camps. I appreciate that I can share website links, specifically for my basketball camps, right with my clients. I'm impressed by the great customer support and the ability to integrate apps. It's the best, and I've liked everything about it so far. The initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

I like everything about Textedly Review collected by and hosted on G2.com.

Response from Emily O. of Textedly
Edit edit

Hi Brandon,

Thank you for sharing your positive experience with Textedly. We are so glad Textedly is helping to save you time and communicate efficiently with your clients. We always strive for a balance between value and cost for our users, and thank you for being a valued customer!

Best,

Emily

Sarah H.
SH
Sarah H.
Small-Business (50 or fewer emp.)
"User-Friendly Messaging with Excellent Support"
4.5/5
What do you like best about Textedly?

I use Textedly for text message scheduling, and I love its user-friendly design. The customer service is awesome, which really stands out for me. The initial setup was super easy too. Textedly helps me keep all my SMS contacts organized and ensures messages are delivered effectively. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

It would be nice if their system could flag a keyword in any part of a message rather than just the keyword alone. It would be nice if the system could recognize smartphones vs other types of phones and segment somehow. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly
Edit edit

Hi Sarah,

Thank you for your positive feedback! We're glad to hear that Textedly has been helpful for organizing your SMS contacts and ensuring effective message delivery. We appreciate your suggestions for keyword recognition and smartphone segmentation, and we'll certainly keep those in mind for future enhancements.

Best,

Emily

Fleet M.
FM
Fleet M.
Small-Business (50 or fewer emp.)
"Efficient Communication Tool with Scheduled Messaging"
5/5
What do you like best about Textedly?

I appreciate Textedly for its flexibility to create template messages, schedule sending, and mass messaging. I also like the ability to have all messages in one location and add team members so everyone is aware of the communications. It streamlines communication for the Fleet department by not having to reach out to employees individually. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

At the moment, the only thing about Textedly that is a hindrance is only being able to use it on the web. I hear an app is in the works, so that will be a huge improvement! Review collected by and hosted on G2.com.

Response from Ally Archer of Textedly
Edit edit

We're glad to hear that you appreciate Textedly's flexibility and ability to streamline communication for your Fleet department. We understand the inconvenience of not having a mobile app, but we're excited to let you know that we are working on it to provide a better user experience.

Best,

Ally

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Efficient Text Reminder System with Fast Support"
4/5
What do you like best about Textedly?

I find Textedly super easy to bulk add contacts and respond to messages. They provide fast support, and Paige has helped me twice, getting everything resolved in a few minutes. Although I didn't set it up, the general use of the site is easy. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

Maybe I'm not aware that it's there, but a report on non delivery due to certain providers blocking our messages or a read/open rate would help. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly
Edit edit

Hi there!

We're glad to hear that you find Textedly easy to use and that our support team has been helpful to you. We appreciate your feedback about the reporting feature and will take it into consideration for future improvements. Thank you for choosing Textedly!

Best,

Emily