Verified User in Human Resources
EH
Verified User in Human Resources
Mid-Market (51-1000 emp.)
"Easy Workplace Messaging, but Setup and Terminology Need Work"
3/5
What do you like best about Textedly?

The ease of sending people messages about things they should know at work. Reminders, events, weather updates etc. The price matches wat you get. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

Set up requires someone to help you and it is complicated to understand some of the terms and what they do. Which why I have not gotten around to it for this account yet. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

Hi there,

Thank you for sharing your feedback. We're pleased that Textedly has been helpful for sending work-related messages. We apologize for the difficulties you've experienced with setup and terminology, and we'd love to help you get set up if you need any help!

Best,

Emily

Verified User in Higher Education
AH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"Simple to Use, Excellent Support for Connecting with University Alumni"
5/5
What do you like best about Textedly?

I like the simplicity in using it and the way it allowed us to connect with university alumni effectively. The customer support was excellent and it performed well with our alumni. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

I was unaware that we could not use shortened links when we started using this platform, which did make it more difficult to keep texts under the character limit. Review collected by and hosted on G2.com.

Response from Ally Archer of Textedly

We're glad to hear that you found Textedly simple to use and that it helped you effectively connect with university alumni. Our customer support team is dedicated to providing excellent service, and we're pleased to hear that it performed well with your alumni.

Best,

Ally

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Effortless Mass Communication for Events"
5/5
What do you like best about Textedly?

I use Textedly for in-person events because it solves the issue of communicating out to large groups. I like that it is easy to use, and the customer service reps are always top notch. The scheduling option for messages works great, and the ability to add media to messages is helpful. Adding photos and videos is especially useful when trying to give directions to people on how to locate specific places around a venue. The initial setup of Textedly was also easy. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

If there was a way to remove the mandatory introduction in each message, that would be great Review collected by and hosted on G2.com.

Response from Ally Archer of Textedly

We're glad to hear that you appreciate our customer service! Thank you for sharing your experience with us!

Best,

Ally

KJ
Kathi J.
Mid-Market (51-1000 emp.)
"Effortless Communication Boost for Schools"
5/5
What do you like best about Textedly?

I like the simplicity of use with Textedly, as it allows me to message between groups and individuals effortlessly. I find it helpful to track and monitor messages, which ensures our communication is reliable. The ability to send announcements quickly is a huge plus, and I enjoy being able to message a subscriber individually to address specific questions they may have. Initially setting up Textedly was super easy, and it was easy to learn how to use. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

I would like to be able to see history of messages, like how many messages were sent in a month or the year or last year. Being able to review more than the past few months would help to determine how many messages are sent. Review collected by and hosted on G2.com.

Response from Ally Archer of Textedly

We're glad to hear that you find Textedly simple to use and reliable for group and individual messaging. We appreciate your feedback on the message history and we do offer that! Click on messages--history!

Best,

Ally

Michelle O.
MO
Michelle O.
Mid-Market (51-1000 emp.)
"Effortless Messaging, Essential for Fast Communication"
4.5/5
What do you like best about Textedly?

I like how easy Textedly is to use for quickly sending out messages. It's user friendly and makes it simple to add and remove users. I also appreciate that senders have the option to opt out, and the service follows all the requirements for sending out mass messages. Batch messaging is particularly beneficial because we can get information out really quickly without much hassle. The initial setup of Textedly was very easy as well. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

My only suggestion is a reference guide to quickly identify the words and phrases that we can't use. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

Hi Michelle,

We're glad to hear that you find Textedly easy to use and beneficial for quickly sending out messages. We appreciate your feedback and will take your suggestion for a reference guide into consideration for future improvements.

Best,

Emily

Xavier L.
XL
Xavier L.
Small-Business (50 or fewer emp.)
"Efficient Mass Messaging with Multimedia Support"
5/5
What do you like best about Textedly?

I like that Textedly saves me time by preventing me from having to text all of our clients individually, and it helps with my phone's storage. It's great. I also like that it allows me to send multimedia in my text messages. Textedly was our first choice because I had used it at a previous company and loved it. The initial setup was fairly easy, and I would rate my likelihood to recommend Textedly as a 10 out of 10. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

Adding a contact can be a bit tedious. The process should be streamlined by removing unnecessary fields and requiring only the contact's name and number when first adding them. It's sometimes annoying to find the appropriate fields to populate when adding a contact. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

Hi Xavier,

We're thrilled to hear that Textedly has been your first choice for mass messaging with multimedia support. Your feedback about the contact adding process is valuable, and the only required field is the phone number. All other contact fields are optional :) Thank you for rating us 10 out of 10 and for choosing Textedly!

Best,

Emily

Verified User in Insurance
AI
Verified User in Insurance
Small-Business (50 or fewer emp.)
"Great Marketing Tool for Reaching Clients by Text Message"
5/5
What do you like best about Textedly?

able to market our current book of business by text message Review collected by and hosted on G2.com.

What do you dislike about Textedly?

nothing its been better good, this marketing tool is great Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

Hi there,

We're glad to hear that Textedly has been a great marketing tool for reaching your clients by text message. Thank you for sharing your positive experience!

Best,

Emily

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Enterprise (> 1000 emp.)
"Efficiency Booster for Seasonal Business"
4.5/5
What do you like best about Textedly?

I like that Textedly is easy to use because I can access it from my computer, phone, and iPad, which cuts my workload down considerably. It saves me a bunch of time since it allows me to send a text to my entire list of 2,000 customers with just one message. I also appreciate that it's less expensive and works well with my seasonal business, allowing me to adjust the service level according to the season. Once everything was set up initially, it made managing communications so much faster. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

I wish there was an actual app that I could open up on my phone or my tablet. As it is now, I do have to go access the website to answer any text coming from my customers and also to send out a text. Review collected by and hosted on G2.com.

Response from Ally Archer of Textedly

We appreciate your feedback and understand your concerns about the pricing plans. We are constantly working to improve our offerings and will take your feedback into consideration for future updates.

Best,

Ally

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Easy Bulk Texting That Turns Into 1:1 Conversations"
4.5/5
What do you like best about Textedly?

It's fairly easy to send text messages in bulk. I love that a bulk message becomes 1:1 messaging when someone respondes. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

Honestly the set up was terrible. I was declined and approved and then declined. And told by a customer service agent that I needed to make not insignificant copy changes to my website but then I was approved anyway. It was chaotic. The UI isn't always easy and the language doesn't help. What's a KEYWORD actually anyway? Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

Hi there,

We're happy to hear that you find it fairly easy to send text messages in bulk and that you appreciate the 1:1 messaging feature when someone responds. A keyword is a specific word or phrase that customers can text to your number to opt-in to receive messages. We hope that Textedly continues to help you effectively communicate with your valuable audience.

Thank you!

Emily

Matt S.
MS
Matt S.
Small-Business (50 or fewer emp.)
"Seamless Bulk Messaging with Textedly"
5/5
What do you like best about Textedly?

I love that Textedly is a fantastic tool for communication needs. It's user-friendly, and I appreciate the clean interface, which keeps everything organized and easy to find. The quick message delivery gives me confidence, especially for time-sensitive promotions and reminders. Managing the contacts and sending out messages is seamless without any issues. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

It would be great to see more advanced analytics and reporting features to better track performance and engagement. I just had trouble with registering the phone number. Review collected by and hosted on G2.com.

Response from Ally Archer of Textedly

We're thrilled to hear that you find Textedly user-friendly and efficient for your communication needs. We appreciate your feedback and will definitely consider your suggestions for more advanced analytics and reporting features. We apologize for any inconvenience with registering your phone number and will look into this issue promptly.

Best,

Ally