I like Textedly because the platform is pretty easy to use. I appreciate the ability to put people in groups so we can send specific things to specific groups of people. It's very convenient to be able to group people and not add them individually each time, especially since we have different groups of employees like field and office workers, as well as different groups within our field teams. The initial setup was relatively seamless, and we had a Textedly rep helping us along the way. Review collected by and hosted on G2.com.

I don't like that we can't message to two or more different groups at the same time. Review collected by and hosted on G2.com.

I love using Textedly to communicate with team members who aren't tied to a computer, especially those on the road or in mobile roles. Being able to easily send text messages quickly is great for getting on top of emergent situations or communications for our team. Everything works great with Textedly; there are no issues. The setup experience was amazing, thanks to the best customer service from Nicole G. She was very knowledgeable and friendly, going above and beyond to make sure we understood everything. She walked us through the product, making us feel like experts, and was such a joy to work with. Her amazing personality really shone through, and it was so helpful that I could hear her smile over the phone. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

I like that with Textedly, I can upload images and flyers, and send messages that feel like real person communication instead of automated messages. It helps our community see physical flyers and messages that are the same, which builds trust in our ministry because when we say it, they see it, and we do it. Review collected by and hosted on G2.com.

The number of messages we get a month is deceiving because if it says 3,500, then after 147 characters, it's already considered one message. In reality, we use 7 messages in sending out 1 text due to the information we provide as a nonprofit organization. So, 622 people end up being around 4,800 messages in one shot. Review collected by and hosted on G2.com.

We can communicate with multiple employees at once and quickly offer jobs to our external team members. Review collected by and hosted on G2.com.

I don’t like that when I scroll down in my messages and interact with employees, it doesn’t allow me to keep scrolling at the same point I was at when I clicked on that message. Instead, it jumps me to the most recent messages. This usually happens after I’ve viewed or interacted with two or three messages.

I also don't like that the automatic closed message sends multiple times when an employee responds to our message multiple times after hours. Review collected by and hosted on G2.com.

I use Textedly for my boutique business, and it helps more people find my live videos when I'm live selling product. It's easy to use and the customer service is exceptional. I mostly just do simple text sends, and everything is pretty perfect for me. I have it connected to a Google Sheet so it automatically adds customer info to Textedly. The initial setup was very smooth with no problems at all. Review collected by and hosted on G2.com.

{"I can’t really think of anything I do like!","Nope everything is pretty perfect for me."} Review collected by and hosted on G2.com.

Takes just 30 seconds to create a message and reach our customers — that alone makes Textedly worth it.

The UI/UX is clean, simple, and easy to navigate. Once set up, it’s extremely user-friendly and doesn’t require constant figuring out, which is huge when you’re running a busy business.

Performance has been excellent. Messages go out quickly and reliably, and it’s honestly refreshing to have a direct way to reach customers without relying on social media algorithms. No more spending time creating posts over and over on Facebook hoping people actually see them.

While we’re just getting started building our subscriber list, the pricing already feels like a strong value. The ROI potential is clear — it’s a much more direct and effective communication tool compared to traditional marketing channels.

Support and onboarding have been outstanding. Paige has been incredibly helpful, responsive, and made the entire setup process smooth and stress-free.

Overall, Textedly is a powerful, easy-to-use platform that gives businesses a much more reliable way to connect with customers. I’m excited to continue growing our list and using it more. Review collected by and hosted on G2.com.

The only real downside so far has been the learning curve at the beginning — figuring out all the features and best ways to use them takes a little time, especially if you’re new to SMS marketing.

Also, since we’re just starting to build our subscriber list, we haven’t fully tapped into everything the platform can do yet.

That said, once everything is set up, it’s very easy to use, and support has been great in helping along the way. Review collected by and hosted on G2.com.

I like how easy it is to use. Their customer service is friendly, quick to respond, and usually solves all of my problems. Sending text messages is easy, gets people the links to register and learn more instantly, and provides real results for us. The initial setup was super easy. Review collected by and hosted on G2.com.

I think tagging could work better. We have people who move through different tags a lot, and there is not an easy way to modify tags in the system. Review collected by and hosted on G2.com.

I appreciate Textedly for its ability to effectively communicate with webinar participants. It's really helpful for sending reminders leading up to the webinar, ensuring they show up. I also value the quick list creation and sending of text messages or emails to the list all at once because it's fast. The Textedly team is really good at resolving issues, such as when they refunded me for duplicate message charges. I've recommended Textedly to others, rating it a 10 in terms of likelihood to recommend. Review collected by and hosted on G2.com.

The first time we sent the messages out, it sent out two messages instead of one, so we got billed twice. But the Textedly team was really good at refunding those messages. So it'd be great if it was clear if we're only sending one message out or two messages before we get started. Also, had to talk to the Textedly team three times during setup because we were moving very fast and wanted to make sure the phone number was set up correctly, though it was good once we talked to the team. Review collected by and hosted on G2.com.

I find Textedly to be simple to use, which makes it easy for my customers to sign up and allows them to text back. The initial setup was super easy, and though it's been a while, I don't remember encountering any difficulties. I also appreciate how Textedly lets my customers know about open spots or good booking times, helping me fill available slots on the charter boat. Review collected by and hosted on G2.com.

I wish the sign up form could be more automated. Instead of getting numbers submitted that I have to put time aside to add to my contacts. They should go straight into contacts. Also wish there was a lower tier option that let you keep your account but with no new messages added to your account. I had 60,000 messages but it wasn't worth almost $40 a month when I can't use them right now. Review collected by and hosted on G2.com.

I like the additional features of Textedly such as automated responses that can be scheduled during certain times, along with drip campaigns that allow for automated journeys. I also look forward to trying conversation triggers to automatically respond to top customer FAQs. Review collected by and hosted on G2.com.

It's a bit of a process to get an account set up, mainly because it takes a few days to coordinate the custom phone number. This is mainly due to the reality of waiting on a third party to approve the number. A status notification on the dashboard could help alleviate any doubts about account setup. Review collected by and hosted on G2.com.