I use Textedly at our higher education institution to notify students for non-emergency messages and events. It provides a cost-effective way to contact students, which beats email since they don't use it as their primary communication means. I find Textedly intuitive and appreciate the easy upload of contacts. I also like the ability to create sub-accounts for individual departments like Financial Aid and Bursar, which allows delegation of responsibility, so a single person isn’t burdened with sending all the texts. Review collected by and hosted on G2.com.

The upload form for contacts has too many required columns - I'd prefer just first name, phone number, and tags. Also, remove the requirement for tags to differentiate between upload files; I preferred how Texting Base did it. Review collected by and hosted on G2.com.

I can send a message to a large group but they each receive it as one text. I can organize groups under keywords and using the product is smooth. It always perform reliably and quick. Review collected by and hosted on G2.com.

One thing I noticed is I used the phrase "nerf guns" for an event coming up and the message wasn't sent even though it displayed for me it had sent. So no-one I was sending the message to got the message but I was shown that it sent out. It wasn't till people told me they never got it that I went back and requested support and was told this had happened. Better communication may be helpful in the future. Review collected by and hosted on G2.com.

Excellent customer service! The Textedly team has been quick to respond to every question and extremely helpful throughout our setup and brand registration process. Their support made everything easy to understand and complete. Review collected by and hosted on G2.com.

We have yet to find anything we dislike. Review collected by and hosted on G2.com.

I like the ability to sign on in one place and handle everything by computer. The easy computer access and fairly simple interface allow us to quickly create and send group messages. I also appreciate the ease of using Excel lists to set up our texting group, which is great because our patient list is on Excel. We didn't see any advantages from other texting services that would make us switch from Textedly. The initial setup was easy too, with help from a representative who walked us through. Review collected by and hosted on G2.com.

The ability to have multiple users is sometimes an issue. Although there are 'teammates', it is not the same as having another user when the main person is out for one reason or another Review collected by and hosted on G2.com.

I like that Textedly's interface is relatively easy to use. It allows me to see how the message is going to be displayed before it's sent, making communication more effective. I can both manually upload numbers and also let people text and opt-in, which adds flexibility. Additionally, the initial setup of Textedly was fairly easy and pretty intuitive, asking only for the phone numbers I wanted to include. Review collected by and hosted on G2.com.

I really feel like a mobile interface would be helpful. Because of the way that we use Textedly, having an app would make everything easier to log in and send messages. I'm not always by my computer to log in. And with the two-factor identification to send out an emergency text, I have to go through the normal website and then log in to the email to verify that it's me to then send those emergency texts. It's quite cumbersome, and I really need to have a more direct way of getting information out. Review collected by and hosted on G2.com.

I enjoy having the live chat available where I talk to a real human, not just an AI bot. I also enjoy having access to a phone number and inbox. The phone number gives me a number I feel safe sharing publicly online, and the inbox makes it easy to manage responses that I get, especially because I can have notifications coming in on my computer. The live chat feature has always been helpful when I have questions regarding my account. I did a lot of research when I first chose Textedly, and it was very competitive price-wise and seemed very user-friendly. Review collected by and hosted on G2.com.

The plan structure isn't the best. Instead of unlocking a specific number of messages per month and having them expire, I would prefer to choose an annual plan where I unlock a certain number of messages that last the year. And then if I need to add more to my message credits, I could do that at any time. That way, the plan could be more flexible for my needs instead of me paying for messages that I never use each month. I could get started with Textedly quickly and easily, but then I had to figure out how to add the phone number in and it did seem slightly complicated. It's also very, very difficult to change your plan or to cancel your subscription or pause your subscription or switch to data storage, those things are not available without a live chat. And that is my biggest frustration to using Textedly as I've had different seasons where I've needed to use it more and then other seasons where I needed to use it less, yet I'm always paying the same rate and can't easily pause or cancel or adjust my payment schedule. So it really didn't serve me well in that. I had to spend a lot of time on live chat to be able to pause my account as needed. Responses on the chat also take a very long time, so each chat I have to spend an average of 20-30 minutes for one request. Review collected by and hosted on G2.com.

I love how super user-friendly Textedly is, making it easy for us to handle company event communications and RSVPs. The support staff is always so helpful, and I really appreciate that. I find the messaging and importing contacts features valuable. The initial setup was super easy, which was a great start. Overall, it's been a fantastic tool for mass messaging to our database of clients in a clean and structured way. Review collected by and hosted on G2.com.

The only qualm I have is that I have to check with the support staff to confirm that my messages are in compliance. I had an event where, due to some words I was unaware of would be flagged, resulted in a smaller turnout to our event. I was never made aware in the system that they weren't going through. Review collected by and hosted on G2.com.

I like that Textedly saves me from having to manually send hundreds and thousands of messages. It's nice that it helps me segment my target audiences at a granular level. It's a massive time saver and helps me keep clean lists. I also appreciate the support I received from Sara and Noah during the initial setup, they were very helpful. Review collected by and hosted on G2.com.

I'm finding Textedly not very intuitive. I've made mistakes like confusing tags with keywords and had a campaign delayed for days because I thought it was submitted correctly when it wasn't. The site doesn't suggest what's missing or provide helpful pointers, and I wish it was more interactive, guiding me through each necessary step before progressing. I also struggled to understand approval codes like 10DLC and the purpose of tags. It took hours to figure things out, which was frustrating. Some tutorial videos could really help improve the experience. The initial setup wasn't very smooth either, largely due to government-related bureaucracy. Review collected by and hosted on G2.com.

I use Textedly to remind patients of their appointments, and it saves me so much time. I don't have to call every patient personally and wait for their voicemail before leaving a message. My favorite thing is that patients can text me back and let me know if they will make it to their appointment or if they need to reschedule. Texting is much faster than calling individual patients. The setup was a breeze and the app is so easy to use. Review collected by and hosted on G2.com.

I wish that it had a place I could store my text list instead of having to maintain an Excel sheet and import a new list every time I have to add or remove someone. That way I wouldn't have to wait for the upload format to be checked and wait for the email confirmation before I could start to send my text. I think it would be helpful when a patient replies to my text that it shows their name not just their phone number. Review collected by and hosted on G2.com.

I like how user-friendly Textedly is. It's very intuitive, and it's not hard at all to use, which has made training multiple team members super simple. I also appreciate how Textedly provides a sample form to show exactly how you need to import and export when updating your audience. The platform is consistently one of the most raved about services we offer; people love it, and folks in my company are always curious about it. The customer support team always responds really quickly whenever I've asked for help. Textedly is super helpful for mass communication, allowing me to schedule messages and send campaigns either immediately or at a scheduled time. The feature that lets me know when someone unsubscribes or if messages bounce is also handy. Additionally, I love the keyword feature, which keeps my audience organized so I can easily add people to a group without worrying about reorganization. They even offer incentives like bonus points for filling out Google reviews, which really helps my budget. While Textedly is on the cheaper end compared to others, the quality is high, making it a financial no-brainer. Review collected by and hosted on G2.com.

It's just expensive. That's my biggest complaint about all texting mass marketing sites. They're just very expensive. That's, yeah, my biggest complaint. Review collected by and hosted on G2.com.