Austin L.
AL
Austin L.
"Effortless Text Marketing with Great Organization"
4/5
What do you like best about Textedly?

I really like how easy Textedly is to use and the fact that you're able to categorize different keywords and groups. It helps me stay organized, making texting more valuable because it enables me to stay on top of my leads and outbound communications, like cold outreach. The platform is simple, which definitely helps with organization in a business setup. I've been using it for over a year and a half, and I love it. The initial setup was pretty easy, despite requiring a bit of review and approval. It's a great platform that has made me more than I've put into it. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

I don't like having to verify every single time I log in, which I understand why. Another thing is, like, sometimes it does get slightly confusing when you're doing the numbers and things like that because sometimes it'll say, 'hey, you have to do this in order to send messages. Sometimes it won't.' I also think having a save password button would be nice. Review collected by and hosted on G2.com.

Response from Ally Archer of Textedly

We're thrilled to hear that Textedly has been a valuable tool for your business in organizing your text marketing efforts. We appreciate your feedback and can take off the Magic link verification if you wish! Just chat in and we can get that handled!

-Ally

Verified User in Real Estate
AR
Verified User in Real Estate
Mid-Market (51-1000 emp.)
"Wonderful, Fast, Friendly Customer Support!"
4.5/5
What do you like best about Textedly?

The customer support is wonderful! Everyone is very fast, friendly and knowledgeable. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

Not necessarily Textedly but the registration of the numbers is a pain. It asks for way too much to register a phone number. I understand it's not Textedly asking. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

Hi there,

We're glad to hear that Textedly is helping you streamline communication with your employees. We're committed to providing solutions that make business communication more efficient and effective. Thank you for being a Textedly customer!

Best,

Emily

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Efficient Alerts with Exceptional Support"
5/5
What do you like best about Textedly?

I like the ease of sending text alerts with Textedly, which allows us to keep our customers up to date regarding the water that comes into their home. I also appreciate the quick response from Textedly, especially from Paige, when I have issues. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

nothing Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing
AE
Verified User in Electrical/Electronic Manufacturing
Mid-Market (51-1000 emp.)
"Easy-to-Use UI and Fair Pricing, but 10DLC Approval Communication Needs Clarity"
3.5/5
What do you like best about Textedly?

The ui is relatively easy to understand along with the pricing of the services. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

I disliked the unclear communications regarding the 10dlc approval process. There was several issues getting our number approved each time there was a new issue not mentioned previously. This made onboarding difficult, thankfully support was able to get us working after several issues. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

Hi there,

We're glad to hear that you find our UI easy to use and our pricing fair. We apologize for the challenges you faced with the 10DLC approval process. Your feedback is valuable, and we will work to improve our communication and onboarding process to better serve our customers.

Best,

Emily

Verified User in Religious Institutions
UR
Verified User in Religious Institutions
Small-Business (50 or fewer emp.)
"Effortless Bulk Messaging Made Easy"
4/5
What do you like best about Textedly?

I like that I can send messages to a bunch of people at the same time! Review collected by and hosted on G2.com.

What do you dislike about Textedly?

Sometimes the user interface is confusing. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

Hi there,

We're glad to hear that you find our bulk messaging feature helpful for reaching multiple people at once! We appreciate your feedback and thank you for choosing Textedly!

Best,

Emily

Deandra T.
DT
Deandra T.
"User-Friendly Platform with Quick Support, Needs Better Time Management for Recurring Alerts"
3.5/5
What do you like best about Textedly?

We love the recurring messages. It makes things so much easier for us. I find Textedly user-friendly because the platform is easy to use and simple by design. Its straightforward interface allows even our aged team members, who might not be very tech-savvy, to easily use it if needed, especially when others aren’t available to update or send alerts. I also appreciate the platform's customer support, as it is easy to contact them. They tend to get back quickly most times, and it's nice to have interactions with a human. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

I wish the recurring messages would handle daylight savings better. When daylight savings occurs, the message timings get disrupted and end up being an hour earlier or later. It would be great if this feature automatically adjusted for daylight saving so messages go out at the intended time. Also, I kinda wish there was a guide available for setup, as I don't remember having one. Customer support was helpful, but I wish I knew where to locate setup information myself. Also, when adjusting recurring messages, I struggle to understand how I can make a message adjust for later that same week; sometimes it makes the adjustment take effect the following week. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

Hi Deandra,

We're glad to hear that you find Textedly user-friendly and appreciate our customer support. Thank you for being a valued Textedly customer!

Best,

Emily

Horizon House o.
HO
Horizon House o.
Mid-Market (51-1000 emp.)
"Effortless Communication with Stellar Support"
5/5
What do you like best about Textedly?

I use Textedly to send out surveys to our consumers, and it allows me to send these forms without using my cell number. Plus, people can message me back, and I can respond directly from my computer. I really like the ease of use and how quick the support team is in replying when I need help. The initial setup was very easy, and that's saying something since I'm not very tech-savvy. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

I have not come across any part of Textedly that I do not like. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

Hi there,

We're thrilled to hear that Textedly has been a valuable tool for sending surveys and providing seamless communication. Our support team is dedicated to providing quick assistance, and we're glad to hear that you found the setup process easy. Thank you for your feedback!

Best,

Emily

Jacqueline B.
JB
Jacqueline B.
Owner
Small-Business (50 or fewer emp.)
"Easy to Use and Great for Connecting with Customers"
5/5
What do you like best about Textedly?

Its a very easy platform to use and connect directly with customers Review collected by and hosted on G2.com.

What do you dislike about Textedly?

Its hard to justify the cost sometimes. We need more texts and it gets expensive. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

Hi Jacqueline,

We're glad to hear that you find Textedly easy to use and great for connecting with customers! We understand that cost can be a concern, and we're constantly working to provide the best value for our users. We appreciate your feedback and thank you for being a Textedly customer!

Best,

Emily

Georgette M.
GM
Georgette M.
Small-Business (50 or fewer emp.)
"Instant Customer Connection, Easy Setup"
5/5
What do you like best about Textedly?

I like that Textedly allows me to connect with my audience right away because most of them get messages and use their phone more than any other way. It was easy to set up thanks to a good team that helped me and sent all the information prior to connecting. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

I like everything. Review collected by and hosted on G2.com.

Response from Emily O. of Textedly

Hi Georgette,

We're thrilled to hear that you're enjoying the swift delivery of messages with Textedly! Thank you for sharing your positive experience.

Best,

Emily

Laci J.
LJ
Laci J.
"Effortless Tenant Communication Without Personal Cell Usage"
5/5
What do you like best about Textedly?

I like that Textedly is a text system that lets me communicate without using my personal cell number. It mimics a cell text system, which is great because I want to keep my personal data usage low. The tenants tend to respond to text messages a lot faster than emails, which is crucial for quick communication, especially about maintenance. The initial setup was very easy, making it convenient to start using right away. Review collected by and hosted on G2.com.

What do you dislike about Textedly?

I wish they had an app. I could have it on my phone instead of having to use my laptop. Review collected by and hosted on G2.com.

Response from Ally Archer of Textedly

We're glad to hear that you find Textedly convenient for maintaining tenant communication without using your personal cell number. We appreciate your feedback about wanting an app, and we'll definitely take that into consideration for future updates.

Best,

Ally