--- title: Textedly Reviews meta\_title: 'Textedly Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1398 reviews by the users' company size, role or industry to find out how Textedly works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 1398 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Textedly Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend Textedly for its **responsive customer support** , helping them navigate SMS marketing with ease and confidence. [(336 mentions)](https://www.g2.com/products/textedly/reviews?filters%5Bsentiment_snippet%5D=1787281&qs=pros-and-cons#reviews) Users find Textedly remarkably **easy to use** , with an intuitive interface that simplifies mass text scheduling and tracking. [(323 mentions)](https://www.g2.com/products/textedly/reviews?filters%5Bsentiment_snippet%5D=1782017&qs=pros-and-cons#reviews) Users appreciate the **helpful customer support** of Textedly, quickly resolving issues and ensuring smooth SMS marketing experiences. [(257 mentions)](https://www.g2.com/products/textedly/reviews?filters%5Bsentiment_snippet%5D=1787261&qs=pros-and-cons#reviews) Users appreciate the **easy communication capabilities** of Textedly, enhancing customer engagement and response rates significantly. [(141 mentions)](https://www.g2.com/products/textedly/reviews?filters%5Bsentiment_snippet%5D=1788215&qs=pros-and-cons#reviews) Users love the **efficiency of text messaging** with Textedly, saving time and improving appointment confirmations. [(134 mentions)](https://www.g2.com/products/textedly/reviews?filters%5Bsentiment_snippet%5D=1787982&qs=pros-and-cons#reviews) Users find Textedly's pricing to be **expensive** , especially with fees for features that should be included in basic plans. [(93 mentions)](https://www.g2.com/products/textedly/reviews?filters%5Bsentiment_snippet%5D=1784767&qs=pros-and-cons#reviews) Users are disappointed with the **missing features** like text list storage and higher-than-expected pricing for additional capabilities. [(79 mentions)](https://www.g2.com/products/textedly/reviews?filters%5Bsentiment_snippet%5D=1784288&qs=pros-and-cons#reviews) Users express concerns about **SMS issues** such as message expiration, character counting, and limited app functionality. [(58 mentions)](https://www.g2.com/products/textedly/reviews?filters%5Bsentiment_snippet%5D=1784433&qs=pros-and-cons#reviews) Users find the **learning curve challenging** with setup and initial processes being complex and unclear. [(57 mentions)](https://www.g2.com/products/textedly/reviews?filters%5Bsentiment_snippet%5D=1787934&qs=pros-and-cons#reviews) Users find the **limited texting features** of Textedly restrict their communication efficiency and flexibility. [(52 mentions)](https://www.g2.com/products/textedly/reviews?filters%5Bsentiment_snippet%5D=1786225&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Textedly ##### 1. Customer Support Users commend Textedly for its **responsive customer support** , helping them navigate SMS marketing with ease and confidence. [ See 336 mentions ](https://www.g2.com/products/textedly/reviews?filters%5Bsentiment_snippet%5D=1787281&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "I was having difficulty sending out a text campaign." What do you like about Textedly? The ease of use and amount of time I can save sending out text campaigns so I can focus on my business. I also like the customer support. Lastly, the ![David G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David G.") DG David G. Mid-Market (51-1000 emp.) 5.0/5 "Simplifies Group Texting with Excel Integration" What do you like about Textedly? I like the ability to sign on in one place and handle everything by computer. The easy computer access and fairly simple interface allow us to quickly ##### 2. Ease of Use Users find Textedly remarkably **easy to use** , with an intuitive interface that simplifies mass text scheduling and tracking. [ See 323 mentions ](https://www.g2.com/products/textedly/reviews?filters%5Bsentiment_snippet%5D=1782017&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "I was having difficulty sending out a text campaign." What do you like about Textedly? The ease of use and amount of time I can save sending out text campaigns so I can focus on my business. I also like the customer support. Lastly, the ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Friendly & timely customer service" What do you like about Textedly? Many options to pick from and ease in using them. Friendly customer service ##### 3. Helpful Users appreciate the **helpful customer support** of Textedly, quickly resolving issues and ensuring smooth SMS marketing experiences. [ See 257 mentions ](https://www.g2.com/products/textedly/reviews?filters%5Bsentiment_snippet%5D=1787261&qs=pros-and-cons#reviews) See Related User Reviews ![Jesse R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jesse R.") JR Jesse R. Mid-Market (51-1000 emp.) 4.5/5 "Efficient Mass Communication with Room for Improvement" What do you like about Textedly? I like that Textedly's interface is relatively easy to use. It allows me to see how the message is going to be displayed before it's sent, making comm KJ Kathi J. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Communication Boost for Schools" What do you like about Textedly? I like the simplicity of use with Textedly, as it allows me to message between groups and individuals effortlessly. I find it helpful to track and mon ##### 4. Communication Users appreciate the **easy communication capabilities** of Textedly, enhancing customer engagement and response rates significantly. [ See 141 mentions ](https://www.g2.com/products/textedly/reviews?filters%5Bsentiment_snippet%5D=1788215&qs=pros-and-cons#reviews) See Related User Reviews KJ Kathi J. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Communication Boost for Schools" What do you like about Textedly? I like the simplicity of use with Textedly, as it allows me to message between groups and individuals effortlessly. I find it helpful to track and mon ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Efficiency Booster for Seasonal Business" What do you like about Textedly? I like that Textedly is easy to use because I can access it from my computer, phone, and iPad, which cuts my workload down considerably. It saves me a ##### 5. Text Messaging Users love the **efficiency of text messaging** with Textedly, saving time and improving appointment confirmations. [ See 134 mentions ](https://www.g2.com/products/textedly/reviews?filters%5Bsentiment_snippet%5D=1787982&qs=pros-and-cons#reviews) See Related User Reviews ![David G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David G.") DG David G. Mid-Market (51-1000 emp.) 5.0/5 "Simplifies Group Texting with Excel Integration" What do you like about Textedly? I like the ability to sign on in one place and handle everything by computer. The easy computer access and fairly simple interface allow us to quickly ![Advanced Chiropractic a.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Advanced Chiropractic a.") AA Advanced Chiropractic a. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Appointment Reminders with Easy Setup" What do you like about Textedly? I use Textedly to remind patients of their appointments, and it saves me so much time. I don't have to call every patient personally and wait for thei ### 5 Cons or Disadvantages of Textedly ##### 1. Expensive Users find Textedly's pricing to be **expensive** , especially with fees for features that should be included in basic plans. [ See 93 mentions ](https://www.g2.com/products/textedly/reviews?filters%5Bsentiment_snippet%5D=1784767&qs=pros-and-cons#reviews) See Related User Reviews ![Robert R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert R.") RR Robert R. Small-Business (50 or fewer emp.) 5.0/5 "Useful advertising" What do you dislike about Textedly? Cost is increasing and sometimes the cellular networks can cause difficulty using Textedly ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Efficiency Booster for Seasonal Business" What do you dislike about Textedly? I wish there was an actual app that I could open up on my phone or my tablet. As it is now, I do have to go access the website to answer any text comi ##### 2. Missing Features Users are disappointed with the **missing features** like text list storage and higher-than-expected pricing for additional capabilities. [ See 79 mentions ](https://www.g2.com/products/textedly/reviews?filters%5Bsentiment_snippet%5D=1784288&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Friendly & timely customer service" What do you dislike about Textedly? Receipts do not have enough information on them, more detail would be great. ![David G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David G.") DG David G. Mid-Market (51-1000 emp.) 5.0/5 "Simplifies Group Texting with Excel Integration" What do you dislike about Textedly? The ability to have multiple users is sometimes an issue. Although there are 'teammates', it is not the same as having another user when the main pers ##### 3. SMS Issues Users express concerns about **SMS issues** such as message expiration, character counting, and limited app functionality. [ See 58 mentions ](https://www.g2.com/products/textedly/reviews?filters%5Bsentiment_snippet%5D=1784433&qs=pros-and-cons#reviews) See Related User Reviews ![Robert R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert R.") RR Robert R. Small-Business (50 or fewer emp.) 5.0/5 "Useful advertising" What do you dislike about Textedly? Cost is increasing and sometimes the cellular networks can cause difficulty using Textedly ![Corey K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Corey K.") CK Corey K. Mid-Market (51-1000 emp.) 4.5/5 "Fast, Easy-to-Use Messaging That Keeps Communication Moving" What do you dislike about Textedly? Sometimes some messages wouldnt go through so I had to resend again. ##### 4. Learning Curve Users find the **learning curve challenging** with setup and initial processes being complex and unclear. [ See 57 mentions ](https://www.g2.com/products/textedly/reviews?filters%5Bsentiment_snippet%5D=1787934&qs=pros-and-cons#reviews) See Related User Reviews ![Risa L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Risa L.") RL Risa L. Mid-Market (51-1000 emp.) 4.0/5 "Time-Saving with Easy Mass Texts" What do you dislike about Textedly? I don't really understand the 'Keywords' feature, and there's not a clear explanation provided for it. SB Sepi B. 2.5/5 "Ease of Use Marred by Import Challenges" What do you dislike about Textedly? Setting up the numbers and address book and the import feature is not easy. And also trying to use it for more than one more is hard to navigate. It's ##### 5. Limited Texting Features Users find the **limited texting features** of Textedly restrict their communication efficiency and flexibility. [ See 52 mentions ](https://www.g2.com/products/textedly/reviews?filters%5Bsentiment_snippet%5D=1786225&qs=pros-and-cons#reviews) See Related User Reviews ![Advanced Chiropractic a.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Advanced Chiropractic a.") AA Advanced Chiropractic a. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Appointment Reminders with Easy Setup" What do you dislike about Textedly? I wish that it had a place I could store my text list instead of having to maintain an Excel sheet and import a new list every time I have to add or r ![Corey K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Corey K.") CK Corey K. Mid-Market (51-1000 emp.) 4.5/5 "Fast, Easy-to-Use Messaging That Keeps Communication Moving" What do you dislike about Textedly? Sometimes some messages wouldnt go through so I had to resend again. ![Kat G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kat G.") KG Kat G. Mid-Market (51-1000 emp.) 7/7/2026 "Efficient Team Communication with Easy Group Segmentation" 4.5/5 What do you like best about Textedly? I like Textedly because the platform is pretty easy to use. I appreciate the ability to put people in groups so we can send specific things to specific groups of people. It's very convenient to be able to group people and not add them individually each time, especially since we have different groups of employees like field and office workers, as well as different groups within our field teams. The initial setup was relatively seamless, and we had a Textedly rep helping us along the way. Review collected by and hosted on G2.com. What do you dislike about Textedly? I don't like that we can't message to two or more different groups at the same time. Review collected by and hosted on G2.com. What problems is Textedly solving and how is that benefiting you? Textedly helps me communicate with our entire team or specific groups efficiently. The platform is easy to use, allowing me to group employees, which is handy for targeted messages. Review collected by and hosted on G2.com. Show More Response from Emily O. of Textedly [Editedit](https://www.g2.com/survey_responses/textedly-review-13073298/official_response/edit) Hi Kat, We're glad to hear that you find Textedly easy to use and that the group segmentation feature is convenient for your team's communication needs. We appreciate your feedback and do want to let you know that you can message multiple groups at once! Please chat in with support, and we are happy to help show you how to do this. Thank you for being a Textedly customer! Best, Emily Validated ReviewerSource: Organic ![Ashley S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley S.") AS Ashley S. Customer Experience Manager Enterprise (\> 1000 emp.) 5/15/2026 "Best Customer Support!!!" 5/5 What do you like best about Textedly? I love using Textedly to communicate with team members who aren't tied to a computer, especially those on the road or in mobile roles. Being able to easily send text messages quickly is great for getting on top of emergent situations or communications for our team. Everything works great with Textedly; there are no issues. The setup experience was amazing, thanks to the best customer service from Nicole G. She was very knowledgeable and friendly, going above and beyond to make sure we understood everything. She walked us through the product, making us feel like experts, and was such a joy to work with. Her amazing personality really shone through, and it was so helpful that I could hear her smile over the phone. Review collected by and hosted on G2.com. What do you dislike about Textedly? N/A Review collected by and hosted on G2.com. What problems is Textedly solving and how is that benefiting you? I use Textedly to communicate with my team members who are on the go or not tied to a computer. It allows us to send text messages quickly and address emergent situations or communications for our team. Review collected by and hosted on G2.com. Show More Response from Emily O. of Textedly [Editedit](https://www.g2.com/survey_responses/textedly-review-12822359/official_response/edit) Hi Ashley, We're thrilled to hear that you're enjoying using Textedly to communicate with your team! Our goal is to provide a seamless and efficient platform for all your communication needs. So happy to hear about your amazing experience with Nicole! She's one of our best! Thank you for being a Textedly customer! Best, Emily Validated ReviewerIncentivizedSource: Seller invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 5/13/2026 "Effective Tool for Mass Outreach with Personalized Communication" 5/5 What do you like best about Textedly? I like that with Textedly, I can upload images and flyers, and send messages that feel like real person communication instead of automated messages. It helps our community see physical flyers and messages that are the same, which builds trust in our ministry because when we say it, they see it, and we do it. Review collected by and hosted on G2.com. What do you dislike about Textedly? The number of messages we get a month is deceiving because if it says 3,500, then after 147 characters, it's already considered one message. In reality, we use 7 messages in sending out 1 text due to the information we provide as a nonprofit organization. So, 622 people end up being around 4,800 messages in one shot. Review collected by and hosted on G2.com. What problems is Textedly solving and how is that benefiting you? Textedly helps us reach our community on a mass scale, supporting our marketing and humanitarian efforts. The ability to upload images for more personalized communication builds trust. However, the character limit impacts our message usage significantly, as one text often uses multiple messages. Review collected by and hosted on G2.com. Show More Response from Emily O. of Textedly [Editedit](https://www.g2.com/survey_responses/textedly-review-12806990/official_response/edit) Hi there, Thank you for sharing your positive experience with Textedly. We're happy to hear that the ability to upload images and send personalized messages has been beneficial for your ministry. Thank you for being a valued customer! Best, Emily Validated ReviewerIncentivizedSource: Seller invite ![Bryson M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bryson M.") BM Bryson M. Business Owner Small-Business (50 or fewer emp.) 4/22/2026 "Quick, Easy Communication and Job Offers for External Team Members" 4.5/5 What do you like best about Textedly? We can communicate with multiple employees at once and quickly offer jobs to our external team members. Review collected by and hosted on G2.com. What do you dislike about Textedly? I don’t like that when I scroll down in my messages and interact with employees, it doesn’t allow me to keep scrolling at the same point I was at when I clicked on that message. Instead, it jumps me to the most recent messages. This usually happens after I’ve viewed or interacted with two or three messages. I also don't like that the automatic closed message sends multiple times when an employee responds to our message multiple times after hours. Review collected by and hosted on G2.com. What problems is Textedly solving and how is that benefiting you? It helps us communicate effectively with our external team members, send them job offers, and keeps our phones from ringing off the hook. Review collected by and hosted on G2.com. Show More Response from Ally Archer of Textedly [Editedit](https://www.g2.com/survey_responses/textedly-review-12671028/official_response/edit) We're glad to hear that Textedly is helping you communicate and offer jobs to your external team members efficiently. We understand your frustration with the scrolling issue and the automatic closed message. We'll pass this feedback along to our development team for consideration! Best, Ally Current UserValidated ReviewerIncentivizedSource: Seller invite ![Marissa F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marissa F.") MF Marissa F. Small-Business (50 or fewer emp.) 6/29/2026 "Perfect for My Boutique Live Selling" 5/5 What do you like best about Textedly? I use Textedly for my boutique business, and it helps more people find my live videos when I'm live selling product. It's easy to use and the customer service is exceptional. I mostly just do simple text sends, and everything is pretty perfect for me. I have it connected to a Google Sheet so it automatically adds customer info to Textedly. The initial setup was very smooth with no problems at all. Review collected by and hosted on G2.com. What do you dislike about Textedly? {"I can’t really think of anything I do like!","Nope everything is pretty perfect for me."} Review collected by and hosted on G2.com. What problems is Textedly solving and how is that benefiting you? I use Textedly for my boutique business. It helps more people find my live videos when I'm live selling product. I have it connected to a Google Sheet so it automatically adds customers' info to Textedly. Review collected by and hosted on G2.com. Show More Response from Emily O. of Textedly [Editedit](https://www.g2.com/survey_responses/textedly-review-13045812/official_response/edit) Hi Marissa, We really appreciate you sharing this and are so glad to hear our platform and customer service are working well for your business. Thank you for being a Textedly Customer! Best, Emily Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Restaurants](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Restaurants") AR Verified User in Restaurants Small-Business (50 or fewer emp.) 5/5/2026 "Finally a Direct Way to Reach Customers Without Relying on Social Media" 4.5/5 What do you like best about Textedly? Takes just 30 seconds to create a message and reach our customers — that alone makes Textedly worth it. The UI/UX is clean, simple, and easy to navigate. Once set up, it’s extremely user-friendly and doesn’t require constant figuring out, which is huge when you’re running a busy business. Performance has been excellent. Messages go out quickly and reliably, and it’s honestly refreshing to have a direct way to reach customers without relying on social media algorithms. No more spending time creating posts over and over on Facebook hoping people actually see them. While we’re just getting started building our subscriber list, the pricing already feels like a strong value. The ROI potential is clear — it’s a much more direct and effective communication tool compared to traditional marketing channels. Support and onboarding have been outstanding. Paige has been incredibly helpful, responsive, and made the entire setup process smooth and stress-free. Overall, Textedly is a powerful, easy-to-use platform that gives businesses a much more reliable way to connect with customers. I’m excited to continue growing our list and using it more. Review collected by and hosted on G2.com. What do you dislike about Textedly? The only real downside so far has been the learning curve at the beginning — figuring out all the features and best ways to use them takes a little time, especially if you’re new to SMS marketing. Also, since we’re just starting to build our subscriber list, we haven’t fully tapped into everything the platform can do yet. That said, once everything is set up, it’s very easy to use, and support has been great in helping along the way. Review collected by and hosted on G2.com. What problems is Textedly solving and how is that benefiting you? Textedly solves the biggest issue we’ve had with marketing — actually reaching our customers. With social media, you can spend time creating posts and still have no idea who’s seeing them. Textedly gives us a direct, reliable way to communicate without relying on algorithms. It also saves a ton of time. Instead of constantly creating new posts, we can send a quick message in seconds and get information out immediately. As our subscriber list grows, this is going to be one of our most valuable tools for promotions and events. Review collected by and hosted on G2.com. Show More Response from Ally Archer of Textedly [Editedit](https://www.g2.com/survey_responses/textedly-review-12757086/official_response/edit) We're thrilled to hear that Textedly has been such a valuable and efficient tool for reaching your customers! Our team is dedicated to providing a user-friendly platform and exceptional support, and we're glad to hear that Paige has been so helpful. We understand that there may be a learning curve at the beginning, but we're here to assist you every step of the way. Thank you for choosing Textedly, and we look forward to supporting your business as it continues to grow. Best, Ally Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 4/15/2026 "Effortless Messaging with Outstanding Support" 5/5 What do you like best about Textedly? I like how easy it is to use. Their customer service is friendly, quick to respond, and usually solves all of my problems. Sending text messages is easy, gets people the links to register and learn more instantly, and provides real results for us. The initial setup was super easy. Review collected by and hosted on G2.com. What do you dislike about Textedly? I think tagging could work better. We have people who move through different tags a lot, and there is not an easy way to modify tags in the system. Review collected by and hosted on G2.com. What problems is Textedly solving and how is that benefiting you? I use Textedly to send text messages to patients and families, staying relevant with our community. It helps us meet registration and fundraising goals, as people use texts more than email. It's easy to use and delivers real results. Review collected by and hosted on G2.com. Show More Response from Ally Archer of Textedly [Editedit](https://www.g2.com/survey_responses/textedly-review-12633426/official_response/edit) We're thrilled to hear that you find Textedly easy to use and that our customer service has been helpful for you. We appreciate your feedback about the tagging feature and will take it into consideration for future improvements. Thank you for using Textedly to stay connected with your community and for sharing your positive experience! Best, Ally 7/7/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Sequoia B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sequoia B.") SB Sequoia B. Founder Professional Training & Coaching Small-Business (50 or fewer emp.) 5/1/2026 "Effective for Webinars, Stellar Support" 5/5 What do you like best about Textedly? I appreciate Textedly for its ability to effectively communicate with webinar participants. It's really helpful for sending reminders leading up to the webinar, ensuring they show up. I also value the quick list creation and sending of text messages or emails to the list all at once because it's fast. The Textedly team is really good at resolving issues, such as when they refunded me for duplicate message charges. I've recommended Textedly to others, rating it a 10 in terms of likelihood to recommend. Review collected by and hosted on G2.com. What do you dislike about Textedly? The first time we sent the messages out, it sent out two messages instead of one, so we got billed twice. But the Textedly team was really good at refunding those messages. So it'd be great if it was clear if we're only sending one message out or two messages before we get started. Also, had to talk to the Textedly team three times during setup because we were moving very fast and wanted to make sure the phone number was set up correctly, though it was good once we talked to the team. Review collected by and hosted on G2.com. What problems is Textedly solving and how is that benefiting you? I use Textedly to communicate with our webinar participants, ensuring they show up. It helps us send messages quickly and efficiently. Review collected by and hosted on G2.com. Show More Response from Ally Archer of Textedly [Editedit](https://www.g2.com/survey_responses/textedly-review-12734101/official_response/edit) We're glad to hear that Textedly has been effective for your webinars and that you appreciate the quick list creation and sending of messages. We apologize for the issue with duplicate message charges, but we're pleased that our team was able to resolve it for you. We'll take your feedback about message clarity into consideration for future improvements. Thank you for recommending Textedly! Best, Ally Validated ReviewerIncentivizedSource: Seller invite ![Dexter M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dexter M.") DM Dexter M. Small-Business (50 or fewer emp.) 4/29/2026 "User-Friendly with Room for Improvement" 5/5 What do you like best about Textedly? I find Textedly to be simple to use, which makes it easy for my customers to sign up and allows them to text back. The initial setup was super easy, and though it's been a while, I don't remember encountering any difficulties. I also appreciate how Textedly lets my customers know about open spots or good booking times, helping me fill available slots on the charter boat. Review collected by and hosted on G2.com. What do you dislike about Textedly? I wish the sign up form could be more automated. Instead of getting numbers submitted that I have to put time aside to add to my contacts. They should go straight into contacts. Also wish there was a lower tier option that let you keep your account but with no new messages added to your account. I had 60,000 messages but it wasn't worth almost $40 a month when I can't use them right now. Review collected by and hosted on G2.com. What problems is Textedly solving and how is that benefiting you? I use Textedly to notify my customers about open spots and ideal booking times, making it easy for them to sign up and enabling them to text back. Review collected by and hosted on G2.com. Show More Response from Emily O. of Textedly [Editedit](https://www.g2.com/survey_responses/textedly-review-12713313/official_response/edit) Hi Dexter, Thank you for sharing your experience with Textedly. We're pleased to hear that it has been easy to use and has helped you in notifying your customers about open spots and booking times. We appreciate your business! Best, Emily Validated ReviewerIncentivizedSource: Seller invite ![James B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James B.") JB James B. Director of Marketing Small-Business (50 or fewer emp.) 2/10/2026 "Textedly’s Automation Features Shine: Scheduled Replies, Drip Campaigns & More" 4.5/5 What do you like best about Textedly? I like the additional features of Textedly such as automated responses that can be scheduled during certain times, along with drip campaigns that allow for automated journeys. I also look forward to trying conversation triggers to automatically respond to top customer FAQs. Review collected by and hosted on G2.com. What do you dislike about Textedly? It's a bit of a process to get an account set up, mainly because it takes a few days to coordinate the custom phone number. This is mainly due to the reality of waiting on a third party to approve the number. A status notification on the dashboard could help alleviate any doubts about account setup. Review collected by and hosted on G2.com. What problems is Textedly solving and how is that benefiting you? We have begun using this as a way to gather new customers via social media contests by immediately connecting new subscribers with sale offers. This is a very low cost, low-barrier-to-entry way for us to make an instant, personal connection to existing and potential new customers to build our list beyond email. Review collected by and hosted on G2.com. Show More Response from Emily O. of Textedly [Editedit](https://www.g2.com/survey_responses/textedly-review-12340447/official_response/edit) Hi James, Thank you for sharing your positive experience with Textedly's automation features! We're glad to hear that you are enjoying the scheduled replies, drip campaigns, and conversation triggers. We appreciate your feedback and thank you for being a Textedly customer! 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