---
title: Textedly Reviews
meta_title: 'Textedly Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 1404 reviews by the users' company size, role or industry
  to find out how Textedly works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 1404
  scale: '5'
date_modified: '2026-08-14'
parent_category:
  name: Marketing
  url: https://www.g2.com/categories/marketing
---


# Textedly Reviews
**Vendor:** Textedly  
**Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 1,404
## About Textedly
Textedly is the premier, industry-leading AI-Powered SMS marketing and communications platform that empowers organizations to seamlessly connect with their audiences through the power of SMS text, MMS messaging, and next-generation AI. As a comprehensive messaging software solution, Textedly helps marketing, customer support, and sales teams across SMBs and global enterprises deliver highly personalized campaigns, timely notifications, and automated two-way interactions. By combining advanced AI voice and messaging agents with robust campaign creation and contact management, Textedly serves as the ultimate all-in-one command center for customer engagement. Key Features and Benefits: • Powerful AI Voice & Messaging Agents: Elevate your communications with intelligent, conversational AI. Deploy autonomous text and voice agents to handle 24/7 customer support, answer FAQs, qualify leads, and drive engagement at scale without human intervention. • Bulk SMS & MMS Messaging: Send high-volume text (400,000) and rich multimedia messages with customizable sender IDs, ensuring your brand stands out and delivers personalized content instantly. • Two-Way Messaging Inbox: Centralize replies and team conversations in a shared, real-time inbox for seamless, high-touch customer engagement. • Automated Scheduling & Drip Campaigns: Build sophisticated message workflows. Create one-time, recurring, or complex drip sequences with precise delivery windows optimized for your audience’s time zones. • Contact Segmentation & List Management: Build dynamic, highly targeted lists based on custom fields, tags, and import sources to ensure the right message always reaches the right user. • Signal AI Contact Enrichment: Unlock unparalleled audience intelligence with Signal AI. Instantly enrich your contact profiles when available, by retrieving first and last names, email addresses allowing you to hyper-personalize your outreach and connect with your audience on a deeper level. Additional Value Points: • Integrated Payment Processing: Turn conversations into conversions. Securely collect payments with your own credit card merchant account, and send mobile checkout links directly within SMS threads to drastically streamline transactions. • Reputation Management & Google Reviews: Accelerate your brand's growth with built-in tools designed to automatically request, manage, and optimize your online reviews. • Template Library & Personalization Tokens: Launch campaigns faster using a library of pre-built templates and dynamic smart fields (e.g., {{FirstName}}) to maximize message relevance and conversion rates. Why Choose Textedly? By unifying scalable bulk messaging, intelligent AI voice and text agents, automated drip campaigns, and seamless payment processing, Textedly goes far beyond traditional text marketing. We provide a state-of-the-art, feature-rich ecosystem for organizations that demand innovative, effective, and automated communication with their audiences.



## Textedly Pros & Cons
**What users like:**

- Users commend Textedly for its **responsive customer support** , helping them navigate SMS marketing with ease and confidence. (336 reviews)
- Users find Textedly remarkably **easy to use** , with an intuitive interface that simplifies mass text scheduling and tracking. (323 reviews)
- Users appreciate the **helpful customer support** of Textedly, quickly resolving issues and ensuring smooth SMS marketing experiences. (257 reviews)
- Users appreciate the **easy communication capabilities** of Textedly, enhancing customer engagement and response rates significantly. (141 reviews)
- Users love the **efficiency of text messaging** with Textedly, saving time and improving appointment confirmations. (134 reviews)
- User-Friendly (118 reviews)
- Simple (108 reviews)
- Easy Setup (106 reviews)
- Easy Communication (104 reviews)
- Messaging (87 reviews)

**What users dislike:**

- Users find Textedly's pricing to be **expensive** , especially with fees for features that should be included in basic plans. (93 reviews)
- Users are disappointed with the **missing features** like text list storage and higher-than-expected pricing for additional capabilities. (79 reviews)
- Users express concerns about **SMS issues** such as message expiration, character counting, and limited app functionality. (58 reviews)
- Users find the **learning curve challenging** with setup and initial processes being complex and unclear. (57 reviews)
- Users find the **limited texting features** of Textedly restrict their communication efficiency and flexibility. (52 reviews)
- Poor Customer Support (49 reviews)
- Difficult Setup (42 reviews)
- Users struggle with **number issues** , needing to repeatedly enter contacts and facing restrictions on keyword usage. (38 reviews)
- Text Limitations (34 reviews)
- Pricing Issues (32 reviews)

## Textedly Reviews
  ### 1. Efficiency Booster for Seasonal Business

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.)

**Reviewed Date:** March 31, 2025

**What do you like best about Textedly?**

I like that Textedly is easy to use because I can access it from my computer, phone, and iPad, which cuts my workload down considerably. It saves me a bunch of time since it allows me to send a text to my entire list of 2,000 customers with just one message. I also appreciate that it's less expensive and works well with my seasonal business, allowing me to adjust the service level according to the season. Once everything was set up initially, it made managing communications so much faster.

**What do you dislike about Textedly?**

I wish there was an actual app that I could open up on my phone or my tablet. As it is now, I do have to go access the website to answer any text coming from my customers and also to send out a text.

**What problems is Textedly solving and how is that benefiting you?**

I use Textedly to send out weekly prices to my customers, saving me hours versus manual texting. It lets me send a text or email to all customers and get quick responses, making it much easier and faster to manage.

**Official Response from Ally Archer:**

> We appreciate your feedback and understand your concerns about the pricing plans. We are constantly working to improve our offerings and will take your feedback into consideration for future updates.

Best,
Ally

  ### 2. Easy Setup and User-Friendly, Ideal for Nonprofits

**Rating:** 4.5/5.0 stars

**Reviewed by:** Paul L. | Admin, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 10, 2025

**What do you like best about Textedly?**

I appreciate Textedly's very easy-to-understand interface once I got used to it. This simplicity helps my nonprofit organization efficiently manage communication with around 1,200 members of our faith-based community. It allows us to contact our council members quickly, facilitating sign-ups through platforms like Sign Up Genius, and effectively distributing posters, event details, and emergency information. Additionally, the setup process was quite straightforward, as we were able to transfer a list of names and numbers from our database, although some hurdles were present due to home phone numbers not working for texting. The customer service was commendable, providing helpful assistance throughout the setup process. Overall, we've been using Textedly for three to four years and have been very happy with it, giving it a high satisfaction rating of about nine, indicating I would likely recommend it to others.

**What do you dislike about Textedly?**

Also, having an app to use on the phone or desktop would be very useful.

**What problems is Textedly solving and how is that benefiting you?**

I use Textedly to quickly contact our council and facilitate volunteer engagement. It enables instant communication with event details and emergency information, enhancing our responsiveness and organizational efficiency.

**Official Response from Ally Archer:**

> Hi Paul,

We're thrilled to hear that Textedly has been able to help your non-profit organization keep in contact with your members and alert them of important information. We understand your concern about pricing and we are constantly evaluating our pricing structure to ensure it remains competitive while still providing excellent service.

Best,
Ally

  ### 3. Overcomplicated and Misleading Setup

**Rating:** 0.5/5.0 stars

**Reviewed by:** Li M.

**Reviewed Date:** January 16, 2026

**What do you like best about Textedly?**

I like that Textedly supposedly has the ability to mass message groups easily. It prevents me from having to individually text people and just send one message at large.

**What do you dislike about Textedly?**

They make it seem much more simple than it actually is. After paying for a plan, there were several additional hoops to jump through and fees to pay that were not up front in the free trial. I still am not yet able to send messages, which is the entire reason I bought the plan. I made a mistake when paying and paid for an annual subscription instead of a monthly one. I contacted them to switch to month by month, but they refused to let me switch or issue a refund. They show that you can upload contacts as a list instead of individually, but I had to get approved to do so. Sending messages requires registration and applications that need approval. They make it seem like you can immediately start using their platform after upgrading, but that's not the case.

**What problems is Textedly solving and how is that benefiting you?**

Textedly prevents me from having to individually text people, allowing me to send one message to a large group easily.

**Official Response from Ally Archer:**

> We apologize for the inconvenience you've experienced. Mobile carriers are very strict with traffic coming through and that is why registration can be very daunting.  We enable the upload list pretty quickly once we get your website as this also prevents bad actors getting in!  We are here to help you succeed with the platform so please do not hesitate to call us or chat in with more questions!

Best,
Ally

  ### 4. Convenient Scheduling, Needs Flexible Billing

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jonathan B. | Videographer, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 13, 2026

**What do you like best about Textedly?**

I use Textedly to send out weekly prayer requests, and I love how it allows me to send them quickly and all at once. The scheduling feature is super convenient for me because I can plan ahead for the entire week, setting the exact date and time so that they land when I want. The texting back feature is also very handy since I can easily chat with people. Overall, Textedly just makes these tasks easy for me, and the basic plan is sufficient because I don't communicate with tons of people. The initial setup of Textedly was quite easy too.

**What do you dislike about Textedly?**

The monthly subscription isn't the most convenient. I wish I could use texting credits without having to pay for the subscription. It would be great to have an option that's not just a subscription, but that I could pay for the credits when I need them.

**What problems is Textedly solving and how is that benefiting you?**

I use Textedly to send prayer requests quickly and all at once. Scheduling ahead of time for specific days is convenient and the texting back feature allows easy communication without using my personal phone.

**Official Response from Ally Archer:**

> We're glad to hear that you find Textedly convenient for scheduling and sending out prayer requests. We appreciate your feedback about the billing options, and we will definitely take it into consideration for future improvements.

Best,
Ally

  ### 5. Textedly Review-Ad Agency 12/2/25

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mark B. | Media Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 25, 2024

**What do you like best about Textedly?**

After working with multiple CSR representatives, I have found each one to be extremely helpful. Additionally, the blasts are always deployed on schedule.  I work at an ad agency, and we deploy blasts on behalf of our clients so the setup of those accounts can be complex.  The reps always are willing to get on the phone and work through any roadblocks.

**What do you dislike about Textedly?**

Overall, I haven't encountered any major problems. However, the frequent automated emails asking whether I would recommend Textedly to a friend can get a bit tiresome after a while. Be careful when signing up for plans because the platform will default to an annual plan unless they have fixed that.

**What problems is Textedly solving and how is that benefiting you?**

Textedly allows our agency to enable our clients with the ability to message staff/clients/prospects in a very flexible and timely manner.

**Official Response from Ally Archer:**

> Thank you for your positive feedback on our help desk and CSR staff. We apologize for any inconvenience caused by the rate increase.   We appreciate your suggestion for a two-way function and will consider it for future updates to the platform.

Best,
Ally

  ### 6. Easy Contact Management, But Price increase has been a negative response for our usage needs.

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 09, 2026

**What do you like best about Textedly?**

Being able to input contacts and either click on only certain ones or send to the entire contact list- both being fairly easy to do, ability for our contacts to reply. Ability to send birthday texts.

**What do you dislike about Textedly?**

Cost increase. Birthday texting although a very interesting option, has not yet worked for us. I sent a test one this week, and it didn't go through even though it was set up correctly. The fact that a "text" isn't just a "text" but instead is counted up by number of characters, leading up to one text being counted as 2 or 3 texts- this leads to possible need to purchase a higher plan. Replies would be easier seen if there was a textedly app (if there is one, I have not known about it)

**What problems is Textedly solving and how is that benefiting you?**

Reaching large groups of people via text. That benefits us because people are more likely to read a text more quickly than an email.

**Official Response from Ally Archer:**

> We appreciate your feedback and understand your concerns about the cost increase. We are constantly working to improve our services and stay competitive with our pricing!

Best,
Ally

  ### 7. Useful advertising

**Rating:** 5.0/5.0 stars

**Reviewed by:** Robert R. | Owner/Operator, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 03, 2025

**What do you like best about Textedly?**

Convenient to use and reaches a lot of my customers

**What do you dislike about Textedly?**

Cost is increasing and sometimes the cellular networks can cause difficulty using Textedly

**What problems is Textedly solving and how is that benefiting you?**

Reaching my customers with constant updates

**Official Response from Emily O.:**

> Hi Robert, 
It's great to hear that Textedly is helping you reach your customers with constant updates. We're committed to providing a reliable and cost-effective service for your business. Thank you for your business!
Best, 
Emily

  ### 8. Two-Way Communication, Pricier than Expected

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 20, 2025

**What do you like best about Textedly?**

I use Textedly as a marketing tool for my Press-On nail business and love its two-way texting feature, which I find literally amazing. This feature allows me to directly message my customers about their orders and order status, providing a more efficient alternative to email. Additionally, Textedly enables me to execute text campaigns for exclusive sales and new product drops, enhancing my marketing efforts significantly. Outside of the pricing aspect, Textedly has been easy and great to use for my business needs.

**What do you dislike about Textedly?**

I find the price of Textedly to be a major drawback. It seems unjustifiably high for a text messaging app, especially as it limits users to a certain number of credits per plan. For a small business like mine, this can be financially burdensome. Additionally, while the initial setup was generally easy, I found following the policies to start sending and receiving messages to be somewhat confusing.

**What problems is Textedly solving and how is that benefiting you?**

I use Textedly to communicate directly with customers about orders, bypassing email issues, and run text campaigns for sales, benefiting my business with effective engagement.

**Official Response from Emily O.:**

> Hi there, 

We're thrilled to hear that Textedly has been a valuable tool for your press-on nail business, particularly with its two-way texting feature and text campaign capabilities. Thank you for sharing your frustration with the pricing and credit limitations. Your feedback is important to us, and we appreciate you sharing your experience for future improvements.

Best, 
Emily

  ### 9. Effortless Mass Messaging with Minor Cost Hurdles

**Rating:** 5.0/5.0 stars

**Reviewed by:** lori m.

**Reviewed Date:** November 17, 2025

**What do you like best about Textedly?**

I appreciate how Textedly provides a single platform for sending messages to an entire group of people, which significantly simplifies communication with our audience. It was incredibly easy to use and facilitates quick sending of reminders for our upcoming calls, events at conferences, and other reminders. Moreover, Textedly is particularly efficient for organizations that frequently communicate with the same audience, making it much easier for us to maintain consistent and direct contact. I also like how seamless it was to integrate with our existing tools, as we could effectively use it alongside our MailChimp emails to send reminders, which greatly improved attendance for our monthly calls by alerting attendees just before the event. Additionally, even though I did not personally set up Textedly, I have been informed that the setup process was very straightforward and simple, which speaks to its user-friendly design.

**What do you dislike about Textedly?**

I find the pricing of Textedly to be somewhat of a hindrance because we required different keywords for different events. This made the cost of the service become a concern.

**What problems is Textedly solving and how is that benefiting you?**

I use Textedly to efficiently send reminders to large groups, making it easy to manage audience communication and improve event attendance with quick, simple messaging.

**Official Response from Emily O.:**

> Hi Lori! 

We're glad to hear that Textedly has been a valuable tool for simplifying your communication with your audience and improving event attendance. We appreciate your feedback about the pricing, and we'll take it into consideration for future improvements. Thank you for being a valued customer!

Best, 
Emily

  ### 10. Effortless Communication and Setup with Textedly

**Rating:** 4.0/5.0 stars

**Reviewed by:** Rebecca J.

**Reviewed Date:** November 14, 2025

**What do you like best about Textedly?**

I appreciate Textedly for its ease of use, as it is mostly straightforward and simplifies my tasks despite a few complicated aspects. I found the customer service to be excellent, enhancing my overall experience with prompt and helpful support. Additionally, the initial setup of Textedly was incredibly easy and seamless. It only took a few minutes, making the transition from our previous tools smooth. This ease of use and efficiency has been significant since we struggled with other platforms like Civvy and Twilio.

**What do you dislike about Textedly?**

I dislike that the payment structure is not clearly explained initially. It was challenging to understand that keywords need to be purchased first, then messages. I also think a step-by-step guide for sending text messages and how that works would be beneficial.

**What problems is Textedly solving and how is that benefiting you?**

I use Textedly to communicate with students faster. It's easy to use, offering a seamless setup and transition from other tools, saving time and effort.

**Official Response from Emily O.:**

> Hi Rebecca, 

We're glad to hear that you found Textedly easy to use and that our customer service was helpful. We appreciate your feedback about the payment structure and will work on making it clearer for our users. Thank you for choosing Textedly for your communication needs!

Best, 
Emily

  ### 11. Textedly: Fast and Efficient, But Pricing is a Challenge for New Businesses

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 12, 2025

**What do you like best about Textedly?**

I appreciate the speed and efficiency Textedly offers compared to Sideline; its ability to use spreadsheets for sending texts is particularly beneficial. I like the support I received from a representative, who simplified the setup process for me. The texting blast feature stands out as incredibly useful, making the process faster and aligning well with my business needs.

**What do you dislike about Textedly?**

{"I found it difficult to set up the spreadsheet as a first-time user, which made the onboarding process challenging initially.","The fees were a barrier for me as a new business owner, preventing me from continuing the service. Lower fees for new businesses would be beneficial.","I would appreciate a scheduling feature for sending out blasts weekly, which either isn't available or not clearly explained."}

**What problems is Textedly solving and how is that benefiting you?**

Textedly simplifies my communication by allowing me to send blast messages quickly, offering efficiency over Sideline's individualized approach. Although setup was initially challenging, with support, it became easier. The platform aligns with my business needs, though cost is a concern for new businesses.

**Official Response from Ally Archer:**

> We're thrilled to hear that you find Textedly's platform convenient and user-friendly! We're also glad to hear that Sara provided outstanding support. Thank you for recommending Textedly! We appreciate your feedback.

Best,
Ally

  ### 12. Easy to Use for Sending Quick Messages

**Rating:** 4.5/5.0 stars

**Reviewed by:** Christina M. | Administrative Assistant, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 13, 2026

**What do you like best about Textedly?**

It’s easy to use and makes it simple to send out a quick message when I need to.

**What do you dislike about Textedly?**

It’s expensive, and because of that, we don’t use it as often.

**What problems is Textedly solving and how is that benefiting you?**

It provides reminders for events, volunteer positions, and the weekly email.

**Official Response from Emily O.:**

> Hi Christina, 

We're happy to hear that Textedly is helping you with reminders for events, volunteer positions, and weekly emails. We understand your feedback about the cost and will consider this as we continue to improve our services. Thank you for being a Textedly customer!

Best, 
Emily

  ### 13. A simple but effective tool for SMS campaign

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 11, 2025

**What do you like best about Textedly?**

I love how easy and intuitive the platform is to use—it makes managing campaigns simple and efficient. The live chat support is great for quick answers whenever I have questions. I also really value that our contacts can text us back, which adds a personal touch and makes two-way communication possible. It’s been an incredibly helpful tool for marketing and customer engagement.

**What do you dislike about Textedly?**

Overall, Textedly is a simple and effective tool for SMS campaigns, but there are a few areas that could be improved. One downside is that emojis take up an unexpectedly high number of message credits. While it makes sense that photos or large files would count extra, emojis shouldn’t use so many credits.

Another issue is notification settings. Right now, account administrators don’t seem to have the ability to adjust or receive alerts for replies. Having more control over notifications would make it easier to manage incoming responses in real time.

It’s a good platform for basic SMS outreach, but some of these improvements would really help user experience.

**What problems is Textedly solving and how is that benefiting you?**

Textedly helps us connect with different audiences in a way that feels direct and personal. It’s been a valuable tool for spreading our brand message and increasing engagement with both past and potential clients. By making it simple to send updates, promotions, and reminders, it keeps us visible and top of mind.

It’s also helped drive overall sales by inspiring clients to act—whether that’s booking a service, attending an event, or learning more about what we offer. Textedly gives us a straightforward channel to engage our audience quickly and effectively.

**Official Response from Ally Archer:**

> We're thrilled to hear that you find Textedly easy to use and intuitive for managing SMS campaigns. Our live chat support is dedicated to providing quick and helpful assistance, and we're glad to hear it's been beneficial for you. We appreciate your feedback about emojis and notification settings, and we'll certainly take it into consideration for future improvements. Thank you for choosing Textedly for your marketing and customer engagement needs!

Best,
Ally

  ### 14. Messages That Are Truly Easy to Use

**Rating:** 4.5/5.0 stars

**Reviewed by:** Denise C. | Program manager and outreach supervisor, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 23, 2026

**What do you like best about Textedly?**

The messages are easy to set up and schedule.

**What do you dislike about Textedly?**

I don’t like that you have to create individual contacts instead of adding in phone numbers, and that charges extra for more than 1 keyword

**What problems is Textedly solving and how is that benefiting you?**

Recruiting for upcoming workshops

**Official Response from Ally Archer:**

> We appreciate your feedback about the contact management and pricing. We're constantly working to improve our platform and will take your comments into consideration.

Best,
Ally

  ### 15. Makes the Difference in Recruiting!

**Rating:** 3.5/5.0 stars

**Reviewed by:** Kate S. | Recruiting Coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 14, 2021

**What do you like best about Textedly?**

Ability to chat with candidates and start the conversation in real time. Some of the add features can be nice such as auto-reply and email notifications for when text messages come in.

**What do you dislike about Textedly?**

I wish I could send a message right after adding a new subscriber. I could get to the message board just after making a new user; it would eliminate three clicks in the system. In addition, it would be nice to have two users when setting up an account. It's a bummer that we would have to purchase a new 'seat.' I think it would be great to have a quick button to create a new message on the page instead of clicking onto the dashboard on the left side.

**Recommendations to others considering Textedly:**

If you are looking for a desktop-friendly application, textdly is it! I have used others and this is super easy to use!

**What problems is Textedly solving and how is that benefiting you?**

I enjoy the instant response and the ability to purchase a local number. In addition to purchasing, other applications to be added on top of the text app. Lastly, it helps brand awareness as well. I enjoy the keyword feature and being able to connect with those in a group setting. It's been great to have the opportunity not to have a personal work cell phone, add still be able to stay up to date on incoming conversations.

  ### 16. Less & less bang for your buck

**Rating:** 2.0/5.0 stars

**Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 29, 2025

**What do you like best about Textedly?**

What I like most about Textedly is that I'm able to batch text my customers by simply creating a message and hitting send. I also like that customers are able to join my subscriber list by texting a specific keyword that places them in a subgroup that can be communicated with separate from other customers. Lastly I like that customer service is very responsive.

**What do you dislike about Textedly?**

What I dislike about Textedly is that the price for my plan has more than doubled since I started services with them. To add insult to injury, in order to send picture messages, it now requires using 4 messages instead of the initial 3 per subscriber which eats up my text allotment even quicker. Lastly, I dislike that I have several customers who have expressed that they did not receive texts that were sent out.

**What problems is Textedly solving and how is that benefiting you?**

The problems Textedly helps me to solve are 1) Having to send texts to customers one by one instead of in bulk  2) Having to be available to send marketing texts at the time I want them sent out instead of being able to pre-schedule text blasts

**Official Response from Emily O.:**

> Hi there, 

Thank you for sharing your feedback with us. We're glad to hear that you appreciate the ease of batch texting and the subscriber list feature. We understand your concerns about the pricing changes and the issues with picture messages and delivery reliability. We strive to provide value for our customers, so we'll look into your plan and the concerns you raised. Your satisfaction is important to us, and we want to ensure that Textedly continues to meet your needs effectively. Please reach out to our customer service team so we can address these issues promptly. Thank you for choosing Textedly.

Best, 
Emily

  ### 17. Best for marketing and review management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joleen S. | Senior Marketing Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 02, 2025

**What do you like best about Textedly?**

Textedly allows you to really customize the campaigns your sending, who your sending them to, when they go out, and much more. We have retained many customers and generated revenue from Textedly. We recently upgraded for more messages and the review management dashboard, very excited to use it!

**What do you dislike about Textedly?**

The cap on keywords can make it costly to segment certain marketing campaings but I have found my work arounds.

**What problems is Textedly solving and how is that benefiting you?**

It is solving me retaining customers, doing follow ups to see if customers are still interested in my product, and sharing new products with previous customers.

**Official Response from Ally Archer:**

> We're thrilled to hear that Textedly has been instrumental in helping you retain customers and generate revenue. Our customizable campaigns and review management dashboard are designed to help businesses like yours succeed. We appreciate your feedback and are constantly working to improve our platform.

Best,
Ally

  ### 18. Great Tool for Nonprofits

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 04, 2026

**What do you like best about Textedly?**

We love that we can plan, schedule, and in real time update our clients and participants on programs they are part of at our organization.

**What do you dislike about Textedly?**

We are limited on keywords due to pricing and being a nonprofit organization

**What problems is Textedly solving and how is that benefiting you?**

Accessing our clients convienently!

**Official Response from Ally Archer:**

> We're glad to hear that Textedly has been a great tool for your nonprofit organization in keeping your clients and participants updated on your programs.

Instead of using Keywords to group your customers, you can use the "Tag" feature!  Please chat in and we would be more than happy to assist you with that!

Best,
Ally

  ### 19. The beginning of a good (business) relationship

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sara C. | Sales Coordinator, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 09, 2025

**What do you like best about Textedly?**

I finally bit the bullet and admitted to myself that I can't text thousands of people at once. Textedly is who I decided to go with.

Setup was a breeze. I’m a decently tech savvy, but they actually called to walk through everything — which I didn’t expect but was really appreciated. I'm sure I could have figured it out solo, but having someone on the phone made the whole thing super smooth. Plus it's not like you have questions until you're doing it, and having someone there helps. Oh and they've been reassuring when it comes to privacy (we are a research clinic).

The UX has been great so far too, straightforward, and not overwhelming (which is a plus when you're starting on a brand new platform).

I am happy.

**What do you dislike about Textedly?**

Haven't had an issue so far - maybe cheaper pricing, but the pricing is fair for all the work I'm not having to deal with. We have a small/medium budget $1-5k per quarter.

**What problems is Textedly solving and how is that benefiting you?**

Time constraints - I have thousands of patients I would like to reach each month but not enough time to reach them. I've literally been doing it manually little be little each day.

**Official Response from Ally Archer:**

> We're thrilled to hear that you found our setup process smooth and appreciated our personalized support. We understand the importance of privacy, especially for research clinics, and we're glad to provide reassurance in that area. Thank you for your feedback!

Best,
Ally

  ### 20. Customer service is excellent, great overall value for the price I pay

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jeff S. | Educational Artist, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 02, 2024

**What do you like best about Textedly?**

Let's face it, SMS marketing can be a bit challenging to understand, at least for a layman like myself. I want to focus on doing what I do best and not have to monkey around with marketing tools. And I find I tend to make a ton of mistakes! Textedly's customer support is always on point and very quickly gets me moving in the right direction again. Very fast response time, every time I've asked for help, and accurate fixes for the errors/problems I have. Overall I find it to be a great value for what I pay. Thanks for the help today, Tess.

**What do you dislike about Textedly?**

There have been a couple times when I was surprised by a rate increase, but that's probably on me for not reading emails thoroughly. And when I've asked questions about fees/rates I get a clear, no BS answer from customer service.

**What problems is Textedly solving and how is that benefiting you?**

I run a weekly music series. I need to keep my audience informed of our schedule. Much of my audience base is older, like 50s plus. Using text marketing makes it easy for them to sign up. Just text in the keyword and you're done. This helps me avoid having to maintain a website, or a clunky email list, though I do use social media to supplement.

**Official Response from Ally Archer:**

> Hi Jeff,

We're thrilled to hear that you find our customer service to be excellent and that Textedly provides great overall value for the price. We understand that SMS marketing can be challenging, and we're here to make it as easy as possible for you. Thank you for your feedback, and we're glad to have you as a satisfied customer.

Best,
Ally

  ### 21. Tough Transition but Overall solid

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 21, 2025

**What do you like best about Textedly?**

The customer service has been great. Every time I've had an issue, I have gotten either a text or call reply fairly quickly. They're always pleasant on the phone as well

**What do you dislike about Textedly?**

Uploading contacts only works one specific way. On my previous platform it was very very easy to import contacts and groups. The aches and pains of learning a new platform hurt a little more than usual. I also had 2 numbers on my last platform and it was never an issue. I didn't know that even though I wasn't using the 2nd number, I still got charged for it before cancelling. Also paying for text customization didn't feel great. I guess overall, my previous platform felt like an all-inclusive package at a great rate, vs I feel like i've gotten nickel and dimed on this platform.

**What problems is Textedly solving and how is that benefiting you?**

I need a way to notify my customers when I am going to be in their area, am offering service, am running a sale, or any other exciting company news.

**Official Response from Ally Archer:**

> We're glad to hear that you've had a positive experience with our customer service. We understand that transitioning to a new platform can be challenging, and we appreciate your feedback about the contact uploading process and the additional charges. We will take your comments into consideration as we continue to improve our services.

Best,
Ally

  ### 22. Texting For League Services

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 08, 2025

**What do you like best about Textedly?**

I like the immediate support that is given. It was easy to set up and easy to use. It works relatively well for the use case I desired.

**What do you dislike about Textedly?**

The amount of texts you need quickly adds up. Especially if intending to send images with each message. Also, the responses go back to your dashboard which is only viewable via desktop and not via app. So, texts back can be missed.

**What problems is Textedly solving and how is that benefiting you?**

It makes the communications that I normally send out through email much more digestible and readily available for the members of my league.

**Official Response from Ally Archer:**

> We're glad to hear that you appreciate our immediate support and find Textedly easy to set up and use. You can add SMS alerts if you would like to be notified of inbox messages!  We understand that message credits can add up but we strive to have the best cost!

Best,
Ally

  ### 23. Really useful

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 28, 2026

**What do you like best about Textedly?**

Communication and customer service have been excellent

**What do you dislike about Textedly?**

That it uses so many credits to send a message

**What problems is Textedly solving and how is that benefiting you?**

Communication with my snow plow clients

**Official Response from Emily O.:**

> Hi there, 

We're glad to hear that you find our communication and customer service excellent! We understand your concern about the credit usage and we are constantly working on improving to better serve our customers.

Best, 
Emily

  ### 24. An unnecessarily difficult and annoying platform - a far inferior version of texting base

**Rating:** 0.5/5.0 stars

**Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 15, 2025

**What do you like best about Textedly?**

I can send mass texts through it to a large list.

**What do you dislike about Textedly?**

The amount of annoyances with this platform are endless, and every time I use it I have to reconsider whether continuing to use it is worth keeping my number (instead of switching to another platform). Editing lists is far more challenging, credits unnecessarily expire (incredibly frustrating), you have to pay extra for simple features like using first names that should be included, I keep getting logged out in the middle of using it, the keywords concept is confusing and unnecessary, and there are so many frustrating barriers to sending out texts (simple words like "fork" got the text blocked or using an alias website). I hate this platform and would recommend it to nobody. They took over texting base and gave me a worse service for more money.

**What problems is Textedly solving and how is that benefiting you?**

Being able to mass text customers about sale promotions at select times of the year.

**Official Response from Emily O.:**

> Hi there, 

We're thrilled to hear that you find Textedly's platform convenient and user-friendly! We're glad to hear that Sara provided outstanding support. Thank you for recommending Textedly! If you need assistance with credits, please reach out to our support team for possible solutions.

Best, 
Emily

  ### 25. Great service but expensive

**Rating:** 3.5/5.0 stars

**Reviewed by:** Daisy G. | Small Business Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 04, 2025

**What do you like best about Textedly?**

I do like how easy it is to upload contacts and the ability to include pictures. Customer support is always available and quick to reply.

**What do you dislike about Textedly?**

The company name always shows at the beginning of the message and uses up character space, Can't update company name after it's been added, The pricing is steep.

**What problems is Textedly solving and how is that benefiting you?**

Textedly reminds my clients that i exist and I usually get one booking from each mass text.

**Official Response from Emily O.:**

> Hi there,

We're glad to hear that you find our service easy to use and that our customer support is helpful. We appreciate your feedback and will take it into consideration for future improvements. Thank you! 

Best, 
Emily

  ### 26. Intuitive layout, easy to upload phone number database, great customer service.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Paul L. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 22, 2025

**What do you like best about Textedly?**

As a small nonprofit with less than 800 cell number contacts, we find it easy to get the word out about volunteer opportunities and meetings. We send 2-3 notifications per month. The few times we have had a technical  issue, we used the chat option to get help, and each time the customer service was perfect. We've upgraded to use more credits. The features are easy to understand. Implementation was quick and easy.

**What do you dislike about Textedly?**

We feel like the price of the service keeps going up.

**What problems is Textedly solving and how is that benefiting you?**

We are able to get our messages (reminders), out in a timely manner.

**Official Response from Ally Archer:**

> We're glad to hear that you find Textedly's layout intuitive and that it's easy for you to upload your phone number database. We appreciate your positive feedback about our customer service and are pleased to hear that you find it easy to get the word out about volunteer opportunities and meetings. We understand your concern about the price increase and would like to assure you that we continuously strive to provide the best value for our services.

Best,
Ally

  ### 27. Great, user friendly, excellent tech support at all times

**Rating:** 5.0/5.0 stars

**Reviewed by:** Taylor L. | Marketing director, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 11, 2025

**What do you like best about Textedly?**

the ease of uploading customers, the quick help from their tech support

**What do you dislike about Textedly?**

cost could be a bit lower but do not want to switch companies because all of my customers are registered

**What problems is Textedly solving and how is that benefiting you?**

uploading large spreadsheets of phone numbers, switching accounts, billing

**Official Response from Ally Archer:**

> We're thrilled to hear that you find Textedly user-friendly and that our tech support has been excellent for you. We understand your concern about the cost and strive to get the best bag for your buck!  We appreciate your loyalty. We'll continue to work hard to provide you with the best service possible.

Best,
Ally

  ### 28. Works fine, but extra costs are frustrating

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 09, 2025

**What do you like best about Textedly?**

Textedly works fine for our purposes and support is easily available

**What do you dislike about Textedly?**

I don't love how many extra costs there are for features that were included in our plan with Textingbase. We cannot personalize texts without paying more and in order to add teammates, there is also an associated cost, among other things. This has limited how we use  bulk texting since we are a small non profit organization with a limited budget.

**What problems is Textedly solving and how is that benefiting you?**

We started to use Textedly when we were migrated over from textingbase, so it's filled that need. Not sure if it is benefiting us since there are features we can no longer afford to use.

**Official Response from Ally Archer:**

> We appreciate your feedback and understand your frustration with the extra costs. We are constantly working to improve our pricing structure to better meet the needs of all our customers.

Best,
Ally

  ### 29. Easy to use, some annoyances

**Rating:** 4.0/5.0 stars

**Reviewed by:** CS W. | Marketing Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 07, 2025

**What do you like best about Textedly?**

Easy to use. Overall the setup was reasonable (a waiting period like most SMS platforms) and for what I use it for, which is prettybasic 1-2x per month texts, without any inbox management or back and forth, it's very easy.

Customer support has always been fast and reasonably helpful, even when policies seem a bit odd they've helped me out.

**What do you dislike about Textedly?**

Billing can be confusing. When you upgrade to a new monthly plan (which is all billed annually) your existing credits don't rollover, so you should wait to the exact day of the month you need.
Also, there is a monthly $8 fee which I wasn't told about when signing up. 
No surprise, but I wish it was cheaper :)

**What problems is Textedly solving and how is that benefiting you?**

Sending offers to select parts of our audience to drive sales.

**Official Response from Ally Archer:**

> We're glad to hear that you find Textedly easy to use and that our customer support has been helpful. We apologize for any confusion with the billing.  We offer annual and monthly plans!

-Ally

  ### 30. Best Customer Service in Years

**Rating:** 5.0/5.0 stars

**Reviewed by:** Grayson B. | Head of Production, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 11, 2025

**What do you like best about Textedly?**

Textedly's back end is simple to use but, more than anything, is how responsive the team members are (whether in the chat widget or via email) that truly stood out.  Any 'snags' I hit (based on my lack of understanding the process) were quickly solved.

**What do you dislike about Textedly?**

As an independent filmmaker, I wish the pricing could be a little less... but I understand the business model requires lots of service and technology to make the experience and good as it is.

**What problems is Textedly solving and how is that benefiting you?**

I am still in process of my first campaign but as SMS campaigns can be so time consuming, the ease of use to all my contacts makes any return worth the investment.

**Official Response from Ally Archer:**

> We're thrilled to hear that you found our team members to be responsive and helpful. We strive to provide excellent customer service and are glad to hear that it made a difference for you.

Best,
Ally

  ### 31. Textedly is EXCELLENT!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 28, 2025

**What do you like best about Textedly?**

The customer service is super fast and effective. The platform is very user-friendly.

**What do you dislike about Textedly?**

My unused messages, which I fully paid for, does not roll-over. This is a bit like highway robbery.

**What problems is Textedly solving and how is that benefiting you?**

It is giving me the ability to send confirmation text messages and sending them reminder messages.

**Official Response from Ally Archer:**

> We're thrilled to hear that you find our customer service fast and effective, and that you find our platform user-friendly. We're continuously working to improve our services and appreciate your feedback about the unused messages. We'll take this into consideration for future updates.

Best,
Ally

  ### 32. Textedly has allowed me to spread my mindful messages in a simple yet effective way!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 22, 2025

**What do you like best about Textedly?**

I love that I have access to all of my data, and that I can go back and analyze where I need to grow from past messages.

**What do you dislike about Textedly?**

I do find it a bit expensive but other than that, its great!

**What problems is Textedly solving and how is that benefiting you?**

Textedly allows me to reach masses of people at once to share messages and build my community!

**Official Response from Ally Archer:**

> We're thrilled to hear that Textedly has been effective in helping you spread your mindful messages! Having access to all your data and the ability to analyze past messages is definitely a valuable feature. We understand that pricing is important, and we're constantly working to provide the best value for our customers. Thank you for sharing your experience!

Best,
Ally

  ### 33. Price Doubled Service Remained the Same

**Rating:** 1.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 17, 2025

**What do you like best about Textedly?**

The website is easy to use and understand, and the when you need assistance, the Help desk is available and helpful.

**What do you dislike about Textedly?**

I've had several text campaigns completely fail.
I don't like how the text has to start off using my boutique name.
The price doubled and the service did not upgrade.
Customer Service deceived me into thinking I was getting a 50% off discount, but in reality, I lost half of the messages I had with my package....so I had 50% less messages for 50% less of a cost.

**What problems is Textedly solving and how is that benefiting you?**

I needed a service that provided texting customers of sales, instore events and promotions.

**Official Response from Ally Archer:**

> Hi Danielle,

I wanted to clarify that your 50% discount does not impact the number of monthly messages included in your plan—you still receive 6,000 messages each month. If you previously received any bonus credits, those will continue to roll over until they are fully used. That may be why it seemed like your monthly message count had changed.

Additionally, due to carrier regulations, your business name is required to appear at the beginning of each message.

Please let me know if you have any other questions—I’m happy to help!

-Ally

  ### 34. Awesome assistance provided by Brooke

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 23, 2025

**What do you like best about Textedly?**

We ran into an issue with our number registration, and I reached out via chat, and Brooke was able to assist me and walk me through how to resolve the error that had occurred. She was very responsive and timely  in assisting us in resolving this matter as we are now able to utilize the system

**What do you dislike about Textedly?**

fees charged for number of letters in a text

**What problems is Textedly solving and how is that benefiting you?**

Assisting with and upgrade of our account to a higher tier

**Official Response from Emily O.:**

> Hi there, 

Thank you for sharing your positive experience with Brooke! We're glad to hear that she was able to assist you in resolving the issue and that you are now able to utilize the system.

Best, 
Emily

  ### 35. Customer service is amazing, love the concept and easy use. Character limit is tricky, though.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Katya M. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 25, 2024

**What do you like best about Textedly?**

Textedly is a great resource once you get started. Their customer service team was great when I need help fixing an issue. And in general, I love how simply I can send a message to a bunch of my database all at once so I can share any special offers and promotions without utilizing a bunch of man power.

**What do you dislike about Textedly?**

It is very hard for me to stay under the character limit. It can become very expensive when you are trying to send a message. Therefore, I must keep my messages short and sweet so I'm not paying more than my budget.

**What problems is Textedly solving and how is that benefiting you?**

I typically have to use a whole bunch of man power and hours into sending 100s of text messages that need sending, and then it is hard to sift through those message for response. Textedly is great because it allows me to send messages in the push of a button and the hub to view where all who replied is great! Keeps it simple and streamlined.

**Official Response from Ally Archer:**

> Hi Katya,

We're glad to hear that you find our customer service team helpful and that Textedly has simplified your messaging process. We understand the challenge of staying under the character limit, and we are constantly working to make it more cost-effective for our users. Thank you for your feedback!

Best,
Ally

  ### 36. Very User Friendly and Amazing Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 19, 2024

**What do you like best about Textedly?**

I like how I am able to message many people in a short time frame. It makes making client reminders a lot easier for me and I love that they can message me back! It makes automated messaging a ton more personal! I also love the support team! Paige just helped me today and she was wonderful! I use this service every day and she helped me when I was having issues yesterday! The mass-contact upload also makes this software ease to implement and integrate.

**What do you dislike about Textedly?**

I don't like how each added user costs $120/yr

**What problems is Textedly solving and how is that benefiting you?**

We have issues with getting some of our clients to come to their scheduled times and dates, so Textedly makes it easy to send them messages as reminders as well as promote special events.

**Official Response from Ally Archer:**

> Thank you for sharing your positive experience with Textedly! We're glad to hear that our platform has been helpful in making client reminders easier for you. We'll definitely take your feedback about moving people to different keywords into consideration for future updates.

Best,
Ally

  ### 37. I am struggling to send out messages since the interface and features are different than TextingBase

**Rating:** 2.0/5.0 stars

**Reviewed by:** Sarah K. | Sales Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 26, 2025

**What do you like best about Textedly?**

I like the clean look of the interface and it's modern look. Customer support has been easy to work with as well.

**What do you dislike about Textedly?**

I strongly dislike the fact that all of the features have to be paid for separately. It's very difficult for someone who hasn't used textedly to send out a text formatted the way I want to a group of people. As a former texting base customer, I have not had a smooth transition.

**What problems is Textedly solving and how is that benefiting you?**

Sending out mass text messages to a group of clients and being able to respond to them in one place.

**Official Response from Ally Archer:**

> We appreciate your feedback and apologize for any inconvenience you've experienced. We understand the importance of a smooth transition and are constantly working to improve our features and interface. If you have any specific issues, please feel free to reach out to our customer support team for assistance.

Best,
Ally

  ### 38. Good but pricy!

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 13, 2025

**What do you like best about Textedly?**

It’s relatively easy to use once you get the hang of it. The interface is simple, and scheduling or sending messages becomes pretty quick once you’re familiar with the flow.

**What do you dislike about Textedly?**

It’s expensive, and there’s no easy way to pause the subscription during slower months. I only need it seasonally, so paying full price year-round doesn’t make sense.

**What problems is Textedly solving and how is that benefiting you?**

Textedly helps me communicate quickly and effectively with the nonprofit community I work with. It makes mass messaging simple, which is crucial for staying in touch with a large group during busy program seasons.

**Official Response from Ally Archer:**

> We appreciate your feedback and understand your concern about the pricing. We are constantly working to improve our services and will take your feedback into consideration for future updates.

Best,
Ally

  ### 39. Good But Pricey

**Rating:** 1.0/5.0 stars

**Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 10, 2025

**What do you like best about Textedly?**

Textedly is good about getting back to you in a timely manner.

**What do you dislike about Textedly?**

Textedly pricing is out of line in today's world

**What problems is Textedly solving and how is that benefiting you?**

Our business is no longer able to utilize email to text.

**Official Response from Ally Archer:**

> We appreciate your feedback on our timely response. We understand pricing is important, and we are constantly reviewing our pricing to ensure it aligns with the value we provide. We hope to continue providing a valuable service to your business.

Best,
Ally

  ### 40. Very helpful with communication to my drivers

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 04, 2025

**What do you like best about Textedly?**

the ability to mass communicate with my employees very easily

**What do you dislike about Textedly?**

I do wish the price was a little lower, not a fan that my employees can opt out receiving my messages and I am not given a notice as these messages are going to company owned phones, the inability to separate the messages from going to one group of employees to the other without paying additional funds.

**What problems is Textedly solving and how is that benefiting you?**

it is easier for my team to receive notifications on this versus checking their email

**Official Response from Ally Archer:**

> We're glad to hear that Textedly has been helpful for communicating with your drivers. We understand your concerns about pricing and opt-out notifications, and we appreciate your feedback. We are constantly working to improve our service and will take your comments into consideration for future updates.

Best,
Ally

  ### 41. Textedly makes text message marketing easy!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 09, 2025

**What do you like best about Textedly?**

The Textedly platform is easy to navigate, easy to add contacts, easy to create and customize messages, easy to manage replies, and easy to train new team members on how to use it. Overall, it's just easy. The customer support team is easy to get in touch with.

**What do you dislike about Textedly?**

They make it easy to upgrade to higher plans, but not to downgrade, even when you are on month to month billing instead of annual. Also, if you upgrade your plan early (before the end of your billing cycle) you lose any unused minutes on your old plan.

**What problems is Textedly solving and how is that benefiting you?**

Textedly makes it simple for us to notify our customers of current promotions, upcoming trainings, and new product releases.

**Official Response from Ally Archer:**

> We're glad to hear that you find Textedly easy to use and that our customer support team is accessible. We appreciate your feedback about the upgrade and downgrade process, and we will take it into consideration for future improvements. Thank you for sharing how Textedly is benefiting your business!

Best,
Ally

  ### 42. Good solution, on the high end for cost vs. value

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 10, 2025

**What do you like best about Textedly?**

Easy to navigate platform and great support team.

**What do you dislike about Textedly?**

The per-message cost is high and anything over the pre-bought monthly message limit becomes cost prohibitive.

**What problems is Textedly solving and how is that benefiting you?**

We use textedly to send SMS and MMS messages to our donors.

**Official Response from Ally Archer:**

> It's great to hear that Textedly is helping you communicate with your donors through SMS and MMS messages.

Best,
Ally

  ### 43. Some good but mostly complicated and not user friendly

**Rating:** 2.5/5.0 stars

**Reviewed by:** Noah A. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 23, 2025

**What do you like best about Textedly?**

It allows me to upload list of people to text.

**What do you dislike about Textedly?**

Its a lot more complicated than my previous texting service and I don't believe that there is enough help or tutorials available.

**What problems is Textedly solving and how is that benefiting you?**

Its allowing me to reach 1000s of clients all at once via text and that allows me to stay top of mind and save lots of time.

**Official Response from Ally Archer:**

> We appreciate your feedback and understand your concerns. We are constantly working to improve our platform and make it more user-friendly.  Please chat in and our support team would be more than happy to assist you!

-Ally

  ### 44. Easy and simple to use.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Russell N T. | Country Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 15, 2024

**What do you like best about Textedly?**

I can quickly create a custom message and sent it to all my contacts in minutes.  Not everyone reads emails or posts, but just about everyone reads a simple text sent to their phone.  I really enjoy the quick responses from my contacts.

I appreciate you pay for the features from the App store that you need and or want.

**What do you dislike about Textedly?**

The fee structure for sending messages is close to pay as you need, but I find I end up paying for and not able to use all the credits that I purchased. It's a lose/win set up.

**What problems is Textedly solving and how is that benefiting you?**

The primary reason I am using Textedly on a regular basis is the fact I can send a customized message extremely quickly to all my contacts that I know they will recieve and read.

**Official Response from Ally Archer:**

> Hi Russell,

We're glad to hear that you find Textedly easy and simple to use, and that you appreciate the quick responses from your contacts. We understand your concern about the fee structure and the unused credits, and we are constantly working to improve our pricing model to better suit our users' needs.

Best,
Ally

  ### 45. Very simple to use.  Cost effective marketing.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brandon D. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 15, 2025

**What do you like best about Textedly?**

The UI is great and it's easy to add numbers.

**What do you dislike about Textedly?**

My text campaigns follow major holidays and so I sometimes don't get the value of my subscription during off months.

**What problems is Textedly solving and how is that benefiting you?**

My emails don't get read but the texts do.

**Official Response from Ally Archer:**

> We're glad to hear that you find Textedly easy to use and cost-effective for your marketing needs. We appreciate your feedback about the timing of your text campaigns and will take it into consideration for future improvements.

Best,
Ally

  ### 46. Easy to use interface to manage subscriptions and sent group texts out effectively.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 31, 2025

**What do you like best about Textedly?**

Customer service is quick to assist with any issues. I find the interface fairly intuitive and easy to navigate. It allows us to send quick updates to our subscribers with images easily.

**What do you dislike about Textedly?**

Costs can quickly mount especially when sending out images or multiple texts especially if you have a larger list. For example, if you have 1,000 subscribers and the message will cost 3 messages per subscriber, it'll be 3,000.

**What problems is Textedly solving and how is that benefiting you?**

Easily manage subscriptions and to stay compliant with current regulations in sending out texts to our subscribers to update them on events and new campaigns we may have.

**Official Response from Ally Archer:**

> We're glad to hear that you find our interface easy to use and that our customer service has been helpful. We understand your concerns about costs and are constantly working to provide the best value for our services.

Best,
Ally

  ### 47. Textedly is Effective!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Liza C. | VP of Programs & Events, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 08, 2024

**What do you like best about Textedly?**

Textedly is easy to use and allows you to communicate back and forth with your contacts. It's an effective way to send quick messages and reminders.

**What do you dislike about Textedly?**

I would prefer if Textedly had an app to streamline responses to contacts on a mobile device. The only way to do this is by signing in to the mobile website. Additionally, it would be nice if Textedly didn't charge for each user.

**What problems is Textedly solving and how is that benefiting you?**

It's allowing us to communicate instantly with our contacts through their mobile device.

**Official Response from Emily O.:**

> Hi Liza,
We're glad to hear that you find Textedly easy to use and effective for communicating with your contacts. We appreciate your feedback about wanting a mobile app and will take it into consideration for future updates. Thank you for sharing your experience with us!

Best, 
Emily

  ### 48. A great communication service!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 02, 2025

**What do you like best about Textedly?**

I love being able to easily communicate with our contact list. It is simple to send or schedule a message. I like that I can reply to questions if someone replies back to the message I send.

**What do you dislike about Textedly?**

It is a little pricy for our nonprofit, but it seems to be worth it overall.

**What problems is Textedly solving and how is that benefiting you?**

People are much more likely to read a text than an email anymore, so we know our information is at least being seen by the recipients.

**Official Response from Ally Archer:**

> We're glad to hear that you find Textedly easy to use and effective for communicating with your contact list. We understand your concern about pricing, and we're constantly working to provide the best value for our customers, including nonprofits.

Best,
Ally

  ### 49. Great customer support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Brian M. | Realtor, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 24, 2025

**What do you like best about Textedly?**

I'm still setting up my account and have not been able to take full advantage of their products yet but so far the support has been great.

**What do you dislike about Textedly?**

Takes a long time to set up. Kind of expensive.

**What problems is Textedly solving and how is that benefiting you?**

contacting many people at once.

**Official Response from Ally Archer:**

> We're glad to hear that you've had a great experience with our customer support. We strive to provide excellent service to all our customers.

Best,
Ally

  ### 50. Textedly is great!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Andrew A. | Student ministry Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 01, 2024

**What do you like best about Textedly?**

I have enjoyed working with the people at Textedly, everyone has been very nice and quick to respond to my questions and needs. They are always kind and polite

**What do you dislike about Textedly?**

I think there could be a discount for non-profits or even churches as it is a little pricey for a church

**What problems is Textedly solving and how is that benefiting you?**

This is helping me get reminders out to students who come to the ministry on Wednesday nights.

**Official Response from Ally Archer:**

> Hi Andrew,

We're thrilled to hear that you have had a positive experience with our team at Textedly! We strive to provide excellent customer service and quick responses to all inquiries.

Best,
Ally


## Textedly Discussions
  - [How do I upload an image?](https://www.g2.com/discussions/how-do-i-upload-an-image) - 1 comment, 1 upvote
  - [Are you planning on making emoji usage an option?](https://www.g2.com/discussions/51292-are-you-planning-on-making-emoji-usage-an-option) - 2 comments, 1 upvote
  - [How do I pull a report of unsubcribers?](https://www.g2.com/discussions/50480-how-do-i-pull-a-report-of-unsubcribers) - 2 comments, 1 upvote
  - [How come I cant get a helpful person on the phone to fix my issue on my account](https://www.g2.com/discussions/25287-how-come-i-cant-get-a-helpful-person-on-the-phone-to-fix-my-issue-on-my-account) - 2 comments, 1 upvote
  - [What is Textedly?](https://www.g2.com/discussions/textedly) - 2 comments, 1 upvote

- [View Textedly pricing details and edition comparison](https://www.g2.com/products/textedly/reviews?filters%5Bsentiment_snippet%5D=1784767&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-14+15%3A48%3A35+-0500&secure%5Bsession_id%5D=8d336cb5-323b-4822-aa0e-f04c39b2fbdd&secure%5Btoken%5D=d3d7a5ca8ff5194f5f29aa3fbfb2524471a3346eb50f6b20a7aff0dedcac867b&format=llm_user)
## Textedly Integrations
  - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews)
  - [AWeber](https://www.g2.com/products/aweber/reviews)
  - [Campaign Monitor](https://www.g2.com/products/campaign-monitor/reviews)
  - [Constant Contact](https://www.g2.com/products/constant-contact/reviews)
  - [Drip](https://www.g2.com/products/drip/reviews)
  - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews)
  - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)
  - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews)
  - [monday CRM](https://www.g2.com/products/monday-crm/reviews)
  - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews)
  - [Shopify](https://www.g2.com/products/shopify/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)

## Textedly Features
**Additional Functionality**
- Tagging
- Natural Language Processing
- Data Extraction
- Multi-Language
- Predictive Analytics
- Drag & Drop
- Speech Recognition
- Reporting/Analytics
- Data Storage Management
- Virtual Personal Assistant (VPA)
- AI Copilot
- Customer Segmentation
- Collaboration Tools
- Data Import/Export
- Generative AI
- For eCommerce
- Role-Based Permissions
- Customizable Branding
- Search/Filter
- Monitoring
- Document Management
- API
- Data Visualization
- Trend Analysis
- Machine Learning
- Access Controls/Permissions
- Alerts/Escalation
- Performance Metrics
- Real-Time Data
- Third-Party Integrations
- Mobile App
- Multiple Data Sources
- For Sales Teams/Organizations
- Sentiment Analysis
- Activity Dashboard
- Chatbot
- Workflow Automation

**Messenger**
- Sequencing
- AI
- Customization Interface
- Generative AI

**Grammar**
- Grammar Check
- Tone Check
- Sentence Formatting
- Spell Check

**Text Messaging**
- Bulk SMS
- Two-Way Text Messaging
- Text Scheduler
- Automatic Replies
- MMS Marketing
- Personalization
- Transactional SMS
- Link Shortening
- SMS Messaging
- Scheduled Messaging
- Chat/Messaging
- 2-Way Messaging

**Messaging Channels**
- SMS Messaging
- Voice Messaging
- Two way messaging

**Voice Recognition - AI Voice Assistants**
- Voice Recognition

**Consumer Intelligence**
- Customer Feedback
- Sentiment Analysis
- Competitive Analysis

**Analysis**
- Campaign Analysis
- Multi-Channel Attribution
- ROI Tracking
- Engagement Tracking
- Behavior Tracking
- Activity Tracking
- Conversion Tracking

**Channels**
- Social Media Integration
- Website
- Text Message (SMS)
- Voice Assistants
- Other
- Multi-Channel Marketing

**Formatting**
- Plagiarism Check
- Style Editor
- Citation Finder
- Rich Text Editor

**Administration**
- Scheduling
- Triggered Notifications
- Integrations

**Speech Synthesis - AI Voice Assistants**
- Speech Synthesis
- Customizable speech
- Multiple voice actions

**Reporting**
- Revenue Reporting
- Corporate Reporting
- Dashboard

**Media Monitoring**
- Social Networks Monitoring
- Social Media Management
- Digital Media Monitoring
- Review Monitoring
- Brand Management
- Template Management
- SEO Management
- Response Management
- Customer Experience Management
- Negative Feedback Management
- Keyword Tracking

**Campaigns**
- Alerts/Notifications
- Bulk SMS
- Two-Way Text Messaging
- Audience Segmentation
- Campaign Segmentation
- Drip Campaigns
- Multi-Campaign
- Email Marketing
- Multi-Channel Marketing
- Location-Based Marketing
- SMS Marketing
- Real-Time Notifications
- Mobile Alerts

**Customers**
- Audience Targeting
- Profiles
- Analytics
- Lead Gathering
- Customer Service Analytics
- Reporting/Analytics

**Content **
- Content Ideas
- Content Generation
- Form Generation

**Security and privacy - AI Voice Assistants**
- Encrypted communication

**Engagement**
- Social Promotion

**Product Type**
- Standalone Application
- Plugin

**SMS Platform**
- Reporting
- Marketing Automation
- Text-to-Landline
- Short Codes
- QR Codes

**Compatibility - AI Voice Assistants**
- Cross platform compatibility

**Agentic AI - Conversational Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Multi-Language

**Additional Functionality**
- Customizable Fields
- API
- Real-Time Notifications
- Lead Nurturing
- Human Handover
- Lead Management
- Product Recommendations
- Customer Experience Management
- SMS Messaging
- Appointment Management
- Chat/Messaging
- Real-Time Monitoring
- Lead Distribution
- Campaign Segmentation
- Data Import/Export
- A/B Testing
- Real-Time Data
- Real-time Conversations
- Customizable Branding
- Lead Qualification
- Template Management
- Autoresponders
- Contact Database
- Customer Segmentation
- One-to-One Messaging
- Communication Management
- Campaign Management
- Activity Dashboard
- Lead Capture
- Appointment Scheduling
- Reporting & Statistics
- Event Triggered Actions
- Chatbot
- Group Messaging
- AI Copilot
- Customer Database
- Multi-Channel Communication
- Email Automation
- Surveys & Feedback
- CRM
- Engagement Tracking

**In-House Management**
- Employee Performance
- Team Workflow

**Platform**
- Social Media Integration
- Third-Party Integrations

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Generative AI**
- AI Text Generation
- Generative AI

**Agentic AI - SMS Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Campaign Planning
- Multi-Language

**Additional Functionality**
- Revision History
- Assisted Content Creation
- Collaboration Tools
- Templates
- Search
- Tone Selection
- Multi-Language
- Tagging
- Autocomplete
- Document Export
- Dictionary/Thesaurus
- Snippets
- AI Copilot
- Third-Party Integrations
- Reporting/Analytics
- Workflow Management
- Customizable Templates
- Customizable Rules
- API
- Autocorrect
- Natural Language Processing
- Language Detection
- Keyword Research Tools
- Plagiarism Detection
- Text Editing
- Auto-Save
- Brand Guidelines

**Agentic AI - Online Reputation Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making
- AI/Machine Learning
- CRM Integration
- Third-Party Integrations
- Social Media Integration

**Agentic AI - Mobile Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making
- Campaign Planning

**AI Automation - SMS Marketing**
- AI SMS

**Additional Functionality**
- White Label
- Hashtag Tracking
- Review Sharing
- Reporting/Analytics
- Predictive Analytics
- Customer Advocacy
- Automated Responses
- Multi-Channel Distribution
- AI Copilot
- Employee Advocacy
- Widgets
- Search/Filter
- Scoring
- API
- Customizable Reports
- Alerts/Notifications
- Customizable Fields
- Review Request
- Engagement Tracking

**Additional Functionality**
- Visual Analytics
- Autoresponders
- Landing Pages/Web Forms
- Campaign Analytics
- Reporting & Statistics
- Campaign Scheduling
- Contact Management
- Text-to-Win
- CRM
- AI Copilot
- Data Import/Export
- Contextual Targeting
- Real-Time Data
- Mobile Access
- API
- Coupons
- Customizable Templates
- Drag & Drop
- A/B Testing
- Generative AI
- Real-Time Analytics
- Campaign Management
- Event Triggered Actions
- Real-Time Reporting
- Contact Database
- Customizable Branding
- Reminders

**AI Content Generation - SMS Marketing**
- AI SMS

**Additional Functionality**
- Campaign Scheduling
- Reputation Management
- Polls/Voting
- Compliance Management
- Customer Segmentation
- Landing Pages/Web Forms
- AI Copilot
- API
- Text-to-Win
- Mobile Coupons
- Natural Language Processing
- Customizable Templates
- Drip Campaigns
- Contact Management
- Activity Tracking
- Communication Management
- Reporting/Analytics
- Keyword Tracking
- Multi-Campaign
- Mass Texting
- Interaction Tracking
- Alerts/Notifications
- Consent Management
- Engagement Tracking
- Open Rate Tracking
- Generative AI
- Automated Responses
- Reporting & Statistics
- Templates
- Survey Builder
- Contact Database
- Real-Time Notifications
- Customizable Fields
- Reminders
- Mobile Alerts
- Automated Scheduling
- Campaign Management
- MMS
- Event Triggered Actions
- Mobile Keywords
- Audience Targeting
- Activity Dashboard
- Template Management
- Autoresponders
- Survey/Poll Management

## Top Textedly Alternatives
  - [SlickText](https://www.g2.com/products/slicktext/reviews) - 4.8/5.0 (1,879 reviews)
  - [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) - 4.7/5.0 (628 reviews)
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