--- title: Textedly Reviews meta\_title: 'Textedly Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1398 reviews by the users' company size, role or industry to find out how Textedly works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 1398 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Textedly Reviews & Product Details Visit Website Textedly is the premier, industry-leading AI-Powered SMS marketing and communications platform that empowers organizations to seamlessly connect with their audiences through the power of SMS text, MMS messaging, and next-generation AI. As a comprehensive messaging software solution, Textedly helps marketing, customer support, and sales teams across SMBs and global enterprises deliver highly personalized campaigns, timely notifications, and automated two-way interactions. By combining advanced AI voice and messaging agents with robust campaign creation and contact management, Textedly serves as the ultimate all-in-one command center for customer engagement. Key Features and Benefits: • Powerful AI Voice & Messaging Agents: Elevate your communications with intelligent, conversational AI. Deploy autonomous text and voice agents to handle 24/7 customer support, answer FAQs, qualify leads, and drive engagement at scale without human intervention. • Bulk SMS & MMS Messaging: Send high-volume text (400,000) and rich multimedia messages with customizable sender IDs, ensuring your brand stands out and delivers personalized content instantly. • Two-Way Messaging Inbox: Centralize replies and team conversations in a shared, real-time inbox for seamless, high-touch customer engagement. • Automated Scheduling & Drip Campaigns: Build sophisticated message workflows. Create one-time, recurring, or complex drip sequences with precise delivery windows optimized for your audience’s time zones. • Contact Segmentation & List Management: Build dynamic, highly targeted lists based on custom fields, tags, and import sources to ensure the right message always reaches the right user. • Signal AI Contact Enrichment: Unlock unparalleled audience intelligence with Signal AI. Instantly enrich your contact profiles when available, by retrieving first and last names, email addresses allowing you to hyper-personalize your outreach and connect with your audience on a deeper level. Additional Value Points: • Integrated Payment Processing: Turn conversations into conversions. Securely collect payments with your own credit card merchant account, and send mobile checkout links directly within SMS threads to drastically streamline transactions. • Reputation Management & Google Reviews: Accelerate your brand's growth with built-in tools designed to automatically request, manage, and optimize your online reviews. • Template Library & Personalization Tokens: Launch campaigns faster using a library of pre-built templates and dynamic smart fields (e.g., {{FirstName}}) to maximize message relevance and conversion rates. Why Choose Textedly? By unifying scalable bulk messaging, intelligent AI voice and text agents, automated drip campaigns, and seamless payment processing, Textedly goes far beyond traditional text marketing. We provide a state-of-the-art, feature-rich ecosystem for organizations that demand innovative, effective, and automated communication with their audiences. * * * Product Website Textedly Seller [Textedly](https://www.g2.com/sellers/textedly) Discussions [Textedly Community](https://www.g2.com/products/textedly/discuss) Languages Supported English Solution Type All-in-One Overview by James K Show More ## Pricing Pricing provided by Textedly. ### 14-Day Free Trial Free Trial [ View More Pricing Information ](https://www.g2.com/products/textedly/pricing) ## Textedly Integrations (13) What do users say about integrations? Verified by Textedly [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ActiveCampaign ](https://www.g2.com/products/activecampaign/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AWeber ](https://www.g2.com/products/aweber/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Campaign Monitor ](https://www.g2.com/products/campaign-monitor/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Constant Contact ](https://www.g2.com/products/constant-contact/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Drip ](https://www.g2.com/products/drip/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Data Hub ](https://www.g2.com/products/hubspot-data-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Intuit Mailchimp Email Marketing ](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") monday CRM ](https://www.g2.com/products/monday-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Agentforce ](https://www.g2.com/products/salesforce-agentforce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews) Show More ![Li M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Li M.") LM Li M. 1/16/2026 "Overcomplicated and Misleading Setup" 0.5/5 What do you like best about Textedly? I like that Textedly supposedly has the ability to mass message groups easily. It prevents me from having to individually text people and just send one message at large. Review collected by and hosted on G2.com. What do you dislike about Textedly? They make it seem much more simple than it actually is. After paying for a plan, there were several additional hoops to jump through and fees to pay that were not up front in the free trial. I still am not yet able to send messages, which is the entire reason I bought the plan. I made a mistake when paying and paid for an annual subscription instead of a monthly one. I contacted them to switch to month by month, but they refused to let me switch or issue a refund. They show that you can upload contacts as a list instead of individually, but I had to get approved to do so. Sending messages requires registration and applications that need approval. They make it seem like you can immediately start using their platform after upgrading, but that's not the case. Review collected by and hosted on G2.com. What problems is Textedly solving and how is that benefiting you? Textedly prevents me from having to individually text people, allowing me to send one message to a large group easily. Review collected by and hosted on G2.com. Show More Response from Ally Archer of Textedly [Editedit](https://www.g2.com/survey_responses/textedly-review-12218543/official_response/edit) We apologize for the inconvenience you've experienced. Mobile carriers are very strict with traffic coming through and that is why registration can be very daunting. We enable the upload list pretty quickly once we get your website as this also prevents bad actors getting in! We are here to help you succeed with the platform so please do not hesitate to call us or chat in with more questions! Best, Ally Validated ReviewerIncentivizedSource: Seller invite ![Fagner A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fagner A.") FA Fagner A. Small-Business (50 or fewer emp.) 3/4/2026 "Beware: Dishonest Billing and Poor Support" 0.5/5 What do you like best about Textedly? Dishonest Review collected by and hosted on G2.com. What do you dislike about Textedly? I find Textedly's service very poor, with a dishonest billing system. My account was switched to a yearly subscription without my authorization, which was really frustrating. I feel the company is dishonest and can't offer value. Their support seems fake, with no human interaction—just AI replying with templates. Also, I think their setup it's designed to scam you. Overall, I hope fewer people use this service. Be careful, worst company to work in 2026. Review collected by and hosted on G2.com. What problems is Textedly solving and how is that benefiting you? Textedly doesn't solve any problems for me. The service is poor, with a dishonest billing system. Their cancellation options was removed from my account, just to turn all hard. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic TH Toby H. Owner Small-Business (50 or fewer emp.) 11/14/2025 "Poor Support and Unfair Billing Practices Undermine Service" 0.5/5 What do you like best about Textedly? Initially the text broadcasting was a decent service but I eventually cancelled due to poor customer service dishonest billing policies. Review collected by and hosted on G2.com. What do you dislike about Textedly? The support team is slow to respond, does not identify the issues clients have and then blatantly ignores follow up requests. The annual billing is set to auto-renew but there is no notifications that go out before the new period is billed advising clients so they will continue billing forever without clients knowing. I had an annual bill go off and when I tried to rectify it, explaining that I didn't wish to renew they wouldn't offer any solution. Auto-billing without notifications is illegal in the state of Florida. I will not suggest dealing with this company. They could have easily simply settled the matter in an amicable way but rather opted to go the path of most resistance. Review collected by and hosted on G2.com. What problems is Textedly solving and how is that benefiting you? They were helping without periodic outbound campaigns until I cancelled service due to billing and customer service issues. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") UC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 5/15/2025 "An unnecessarily difficult and annoying platform - a far inferior version of texting base" 0.5/5 What do you like best about Textedly? I can send mass texts through it to a large list. Review collected by and hosted on G2.com. What do you dislike about Textedly? The amount of annoyances with this platform are endless, and every time I use it I have to reconsider whether continuing to use it is worth keeping my number (instead of switching to another platform). Editing lists is far more challenging, credits unnecessarily expire (incredibly frustrating), you have to pay extra for simple features like using first names that should be included, I keep getting logged out in the middle of using it, the keywords concept is confusing and unnecessary, and there are so many frustrating barriers to sending out texts (simple words like "fork" got the text blocked or using an alias website). I hate this platform and would recommend it to nobody. They took over texting base and gave me a worse service for more money. Review collected by and hosted on G2.com. What problems is Textedly solving and how is that benefiting you? Being able to mass text customers about sale promotions at select times of the year. Review collected by and hosted on G2.com. Show More Response from Emily O. of Textedly [Editedit](https://www.g2.com/survey_responses/textedly-review-11088388/official_response/edit) Hi there, We're thrilled to hear that you find Textedly's platform convenient and user-friendly! We're glad to hear that Sara provided outstanding support. Thank you for recommending Textedly! If you need assistance with credits, please reach out to our support team for possible solutions. Best, Emily Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 6/17/2025 "Price Doubled Service Remained the Same" 1/5 What do you like best about Textedly? The website is easy to use and understand, and the when you need assistance, the Help desk is available and helpful. Review collected by and hosted on G2.com. What do you dislike about Textedly? I've had several text campaigns completely fail. I don't like how the text has to start off using my boutique name. The price doubled and the service did not upgrade. Customer Service deceived me into thinking I was getting a 50% off discount, but in reality, I lost half of the messages I had with my package....so I had 50% less messages for 50% less of a cost. Review collected by and hosted on G2.com. What problems is Textedly solving and how is that benefiting you? I needed a service that provided texting customers of sales, instore events and promotions. Review collected by and hosted on G2.com. Show More Response from Ally Archer of Textedly [Editedit](https://www.g2.com/survey_responses/textedly-review-11303838/official_response/edit) Hi Danielle, I wanted to clarify that your 50% discount does not impact the number of monthly messages included in your plan—you still receive 6,000 messages each month. If you previously received any bonus credits, those will continue to roll over until they are fully used. That may be why it seemed like your monthly message count had changed. Additionally, due to carrier regulations, your business name is required to appear at the beginning of each message. Please let me know if you have any other questions—I’m happy to help! -Ally Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") UM Verified User in Management Consulting Small-Business (50 or fewer emp.) 10/10/2025 "Good But Pricey" 1/5 What do you like best about Textedly? Textedly is good about getting back to you in a timely manner. Review collected by and hosted on G2.com. What do you dislike about Textedly? Textedly pricing is out of line in today's world Review collected by and hosted on G2.com. What problems is Textedly solving and how is that benefiting you? Our business is no longer able to utilize email to text. Review collected by and hosted on G2.com. Show More Response from Ally Archer of Textedly [Editedit](https://www.g2.com/survey_responses/textedly-review-11793489/official_response/edit) We appreciate your feedback on our timely response. We understand pricing is important, and we are constantly reviewing our pricing to ensure it aligns with the value we provide. We hope to continue providing a valuable service to your business. Best, Ally Current UserValidated ReviewerIncentivizedSource: Seller invite ![Nate D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nate D.") ND Nate D. Owner Small-Business (50 or fewer emp.) 4/7/2025 "Terrible experienc" 0/5 What do you like best about Textedly? Nothing, it's really bad. They overcharged me, and nothing worked. When I asked for a refund they refused. Review collected by and hosted on G2.com. What do you dislike about Textedly? Everything. Nothing works and they overcharged me. Then refused to refund. Terrible customer service. No one got back to me in a timely manner. I couldn't get anyone on the phone. Review collected by and hosted on G2.com. What problems is Textedly solving and how is that benefiting you? Clunky at best. Hard to use. No support Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Paul F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul F.") PF Paul F. Assistant Project Manager / Estimator Small-Business (50 or fewer emp.) 3/19/2025 "Not responding" 0/5 What do you like best about Textedly? Notting all hidden charges. And won’t refund the money after asking to cancel my account with in less than a week. Trial period not even finish Review collected by and hosted on G2.com. What do you dislike about Textedly? Customer service stop responding my emails. I was ignored Review collected by and hosted on G2.com. What problems is Textedly solving and how is that benefiting you? You also had to purchase the phone line as extra. They did not inform you before hand Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Small-Business (50 or fewer emp.) 11/28/2024 "Got screwed out of thousands of texts" 0/5 What do you like best about Textedly? I enjoyed using it until I had to cancel the auto-renewal and lost all my remaining texts. Review collected by and hosted on G2.com. What do you dislike about Textedly? I cancelled my subscription because I no longer needed to renew, but I still intended to use the package I had already paid for. I still had about 15,000 text messages. When I asked about how to cancel the auto-renewal, I was told how to go under my account, but didn't warn me it would lead to full deletion of my account and my inability to use my remaining texts. They also charged me $65.28. If they already deleted my data, how and why are they charging my card? Review collected by and hosted on G2.com. What problems is Textedly solving and how is that benefiting you? None at the moment. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Music](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Music") AM Verified User in Music Small-Business (50 or fewer emp.) 5/2/2024 "The platform is not user-friendly to say the least. It seems to be a complicated system." 0.5/5 What do you like best about Textedly? I'm sorry to say but I cannot find a unique feature about Textedly that makes me "like" anything about it. The priority option is the best thing that I can think of. Review collected by and hosted on G2.com. What do you dislike about Textedly? There are so many steps when trying to do something that should be simple and time efficient. We came from Zipwhip and it would have served Textedly well to design the program after their model. I really wish there was a way to forward a text to another contact. Having to cut and paste is simply not practical. Another thing is, when making scheduled messages to our clients, this creates a new window for the contact's messages to appear once they answer the specific message. This is not effecient, as we have on going conversations with our contacts and it usually leads to having to look around for certain messages, due to a new window appearing from creating new messages. We do not receive a notification of any sort (sound or visual) to notify us that a message has been receieved. This is another quality of Zipwhip that made a big difference when trying to get back to our clients. The option of only having keywords to input a contact in our sytem also seems very irrelevant to us. The problem being, not everyone will fit into these keywords. But we have to choose one anyway in order to successfully save a contact. The use of the keywords help sometimes, but not really. When wanting to message someone, the message tab and the inbox tab brings confusion. It seems if we are not already in conversation with a contact, we cannot search for their names in the inbox (which seems logical). But the steps to create a message to contact someone, seems too tedious and irrelevant. Referring back to Zipwhip, the simple access in typing a name into their message system worked with more ease. There is no access to an app. That is the biggest downfall as it would be easier to see texts and alerts if we had access to an app. Review collected by and hosted on G2.com. What problems is Textedly solving and how is that benefiting you? Really, the only thing it's doing is keeping our clients in contact with us. Review collected by and hosted on G2.com. Show More Response from Ally Archer of Textedly [Editedit](https://www.g2.com/survey_responses/textedly-review-9564003/official_response/edit) We're sorry to hear about your challenges with our platform. Your feedback is important to us and we will use it to make necessary improvements. We aim to make Textedly more efficient and practical for our users, and your input will help us achieve that goal. Best, Ally Validated ReviewerIncentivizedSource: Seller invite ## Questions about Textedly? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Textedly ](https://www.g2.com/products/textedly/discussions/new) SG Susana Galvan • Last activity almost 5 years ago How do I upload an image? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-do-i-upload-an-image) ![Lena P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lena P.") LP Lena Patton • Last activity about 5 years ago Are you planning on making emoji usage an option? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/51292-are-you-planning-on-making-emoji-usage-an-option) [ View all Discussions ](https://www.g2.com/products/textedly/discuss) ## Pricing Options Pricing provided by Textedly. ### 14-Day Free Trial Free Trial ### Basic Plan $29.00 Per Month ### Bronze Plan $49.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/textedly/pricing) Textedly Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9f9c76e88f4ff9b703cc8f804e33bf87/simpletexting.jpg "Product Avatar Image") SimpleTexting 4.7/5(644) [ Compare Now ](https://www.g2.com/compare/simpletexting-vs-textedly) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0a28e5c54882ddb1865f6e6c2184706e/ez-texting.png "Product Avatar Image") EZ Texting 4.5/5(744) [ Compare Now ](https://www.g2.com/compare/ez-texting-vs-textedly) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7441fc8f40f32dff95af4e9a83e1a038/slicktext.png "Product Avatar Image") SlickText 4.8/5(1,891) [ Compare Now ](https://www.g2.com/compare/slicktext-vs-textedly) ##### ##### Textedly Features Text Messaging Bulk SMS Two-Way Text Messaging Text Scheduler SMS Platform Reporting Marketing Automation Text-to-Landline Messaging Channels SMS Messaging Two way messaging Administration Scheduling Triggered Notifications [ View More Features ](https://www.g2.com/products/textedly/features) ## Top-Rated Alternatives [ ![SlickText](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SlickText") SlickText 4.8/5(1,891) ](https://www.g2.com/products/slicktext/reviews) [ ![SimpleTexting](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SimpleTexting") SimpleTexting 4.7/5(644) ](https://www.g2.com/products/simpletexting/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ View All Alternatives ](https://www.g2.com/products/textedly/competitors/alternatives) ##### Categories on G2 [AI Writing Assistant](https://www.g2.com/categories/ai-writing-assistant)[SMS Marketing](https://www.g2.com/categories/sms-marketing)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing) [AI Writing Assistant](https://www.g2.com/categories/ai-writing-assistant)[SMS Marketing](https://www.g2.com/categories/sms-marketing)[Conversational Marketing](https://www.g2.com/categories/conversational-marketing)[Online Reputation Management](https://www.g2.com/categories/online-reputation-management)[Mobile Marketing](https://www.g2.com/categories/mobile-marketing)[AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)[Proactive Notification](https://www.g2.com/categories/proactive-notification) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the cheapest cloud directory platform that is still solid enough for managing Windows, Mac and Linux devices across a growing team?](https://www.g2.com/discussions/what-is-the-cheapest-cloud-directory-platform-that-is-still-solid-enough-for-managing-windows-mac-and-linux-devices-across-a-growing-team)[Top automated software testing platforms for QA teams](https://www.g2.com/discussions/top-automated-software-testing-platforms-for-qa-teams)[Which vendors have the most reliable cloud edge security for protecting customer data at the edge where breaches at distributed locations are the top risk?](https://www.g2.com/discussions/which-vendors-have-the-most-reliable-cloud-edge-security-for-protecting-customer-data-at-the-edge-where-breaches-at-distributed-locations-are-the-top-risk) [Top tools for managing candidate pipelines](https://www.g2.com/discussions/top-tools-for-managing-candidate-pipelines)[Top tools for managing GDPR and CCPA compliance](https://www.g2.com/discussions/what-are-the-top-tools-for-managing-gdpr-and-ccpa-compliance)[Pros and Cons Details](https://www.g2.com/products/textedly/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)