# Top Free AI Customer Support Agents Software ## How Many AI Customer Support Agents Software Products Does G2 Track? **Total Products under this Category:** 541 ### Category Stats (Aug 2026) - **Average Rating:** 4.67/5 (↑0.04 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Parloa (+17.2%) - Among all products in this category, Parloa recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank AI Customer Support Agents Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 84,200+ Authentic Reviews - 541+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for AI Customer Support Agents Software ![G2 Grid® for AI Customer Support Agents Software plotting products by satisfaction and market presence](https://www.g2.com/categories/ai-customer-support-agents/grids.png?focus%5B%5D=1408921&focus%5B%5D=3270&focus%5B%5D=57328&focus%5B%5D=1437428&focus%5B%5D=574&focus%5B%5D=1371397&focus%5B%5D=4215&focus%5B%5D=1408919) Highlighted products: Salesforce Agentforce, Fin, HubSpot Service Hub, Jotform AI Agents, Zendesk for Customer Service, Retell AI, Genesys Cloud CX, and ServiceNow AI Agents. Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-customer-support-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=jotform-ai-agents&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=retell-ai&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=servicenow-ai-agents) **Sponsored** ### Pylon Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1010618&secure%5Bchosen_at%5D=2026-08-02T17%3A20%3A22Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1265405&secure%5Bresource_id%5D=1010618&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-customer-support-agents%2Ffree%3Fopen_modal_url%3D%252Fproducts%252Ftext-text%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fai-customer-support-agents%25252Ffree%2526source%253Dcategory&secure%5Btoken%5D=ff1c4b7ae46c6ff010749b20bc01277d7eb5f47337676e972b06dfc2b18d4c67&secure%5Burl%5D=https%3A%2F%2Fusepylon.com%2Fpricing&secure%5Burl_type%5D=paid_promos) ### [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) Salesforce Agentforce is a software designed to help organizations build, deploy, manage, and govern AI agents that autonomously assist customers, employees, and partners across digital and voice channels. The software provides agent development, hybrid reasoning, multichannel support, and lifecycle management by leveraging a unified system that combines large language model reasoning with deterministic workflows, business data, and low-code and pro-code tools. It automates ticket resolution, task execution, and complex multi-step workflows and reduces the need for human intervention by enabling agents to reason, act, and hand off to people when needed. Salesforce Agentforce addresses enterprise challenges around scaling AI operations by offering configurable guardrails, access controls, auditability, and privacy safeguards built on the Salesforce platform. The software supports use cases across customer service, sales, IT, HR, marketing, and industry-specific workflows, integrating with existing data models, APIs, and business logic. **Average Rating:** 4.3/5.0 **Total Reviews:** 1,163 #### Who Is the Company Behind Salesforce Agentforce? - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** www.salesforce.com - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce 579,511 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website) 83,223 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Salesforce Developer, Salesforce Administrator - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 39% Medium, 31% Large #### What Are Recent G2 Reviews of Salesforce Agentforce? **["Agentforce Makes Enterprise AI with Salesforce Truly Headless"](https://www.g2.com/survey_responses/salesforce-agentforce-review-12717613)** **Rating:** 4.0/5.0 stars _— Manjunath G._ [Read full review](https://www.g2.com/survey_responses/salesforce-agentforce-review-12717613) **["Autonomous AI Agents That Streamline Workflows Across the Salesforce Ecosystem"](https://www.g2.com/survey_responses/salesforce-agentforce-review-12739909)** **Rating:** 5.0/5.0 stars _— Aniket N._ [Read full review](https://www.g2.com/survey_responses/salesforce-agentforce-review-12739909) ### [Fin](https://www.g2.com/products/fin/reviews) Fin is a software designed to serve as a single customer agent capable of handling sales, service, and support roles within one continuous customer experience. The software provides complex task automation, no-code configuration, and complete channel visibility by leveraging generative AI combined with deterministic rules and the Fin APEX 1.0 model optimized for accuracy, speed, and reliability. It automates refunds, transaction disputes, and technical troubleshooting and reduces time to resolution by following detailed step-by-step instructions with consistency across all interactions. Fin addresses the challenge of scaling customer service without proportional headcount by resolving an average of 67% of customer queries autonomously and integrating with any helpdesk including Salesforce, HubSpot, and Freshdesk without migration. The software supports use cases spanning customer support, sales engagement, lead qualification, and meeting booking, with outcome-based pricing starting at $0.99 per resolved interaction. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,728 #### Who Is the Company Behind Fin? - **Seller:** [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc) - **Company Website:** www.intercom.com - **Year Founded:** 2011 - **HQ Location:** San Francisco, CA - **Twitter:** @fin\_ai 45,225 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4ccbb923eea5ff058661d3cb8551a19d9d748d77ac398b352ccf53e3c08ea3f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffin%2F&secure%5Burl_type%5D=linkedin_company_website) 953 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 56% Small, 37% Medium #### What Do G2 Reviewers Say About Fin? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution. - Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience. - Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features. - Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations. - Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams. ##### Cons - Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly. - Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support. - Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control. - Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex. - Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills. #### What Are Recent G2 Reviews of Fin? **["Helpful AI Support That Saves Our Team Time"](https://www.g2.com/survey_responses/fin-review-13188941)** **Rating:** 5.0/5.0 stars _— Ardon G._ [Read full review](https://www.g2.com/survey_responses/fin-review-13188941) **["Efficient AI Support with Some Routing Challenges"](https://www.g2.com/survey_responses/fin-review-7350999)** **Rating:** 4.0/5.0 stars _— Marianna A._ [Read full review](https://www.g2.com/survey_responses/fin-review-7350999) #### What Are G2 Users Discussing About Fin? - [How is Intercom reshaping the landscape of customer communication and engagement?](https://www.g2.com/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment - [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) - 3 comments - [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) - 2 comments - [What is intercom app used for?](https://www.g2.com/discussions/what-is-intercom-app-used-for) - 1 comment - [How does Intercom chat work?](https://www.g2.com/discussions/how-does-intercom-chat-work) - 1 comment ### [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) HubSpot Service Hub is a software designed to deliver AI-powered customer service at scale by unifying customer insights, omnichannel support tools, and self-service options within a single platform. The software provides ticket routing automation, knowledge base suggestions, customer health scoring, and trend analysis by leveraging AI capabilities connected to sales and marketing data across the HubSpot ecosystem. It automates repetitive support tasks and escalation routing and reduces ticket volume through self-service tools including knowledge base creation, chatbot functionality, and a customer portal. HubSpot Service Hub addresses the challenges of scaling support without proportional headcount increases by giving representatives full customer journey context including purchase history, marketing interactions, and sales conversations without switching tools. The software supports omnichannel communication, CRM-native data sharing, live chat, customer feedback collection, and service analytics to connect support outcomes to retention and business growth metrics. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,820 #### Who Is the Company Behind HubSpot Service Hub? - **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot) - **Company Website:** hubspot.com - **Year Founded:** 2006 - **HQ Location:** Cambridge, Massachusetts, United States - **Twitter:** @HubSpot 784,270 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7728cdccf3cd40d382e6159b493e5f6534eb2bfad47dc424c39639ed9e0ebf3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F68529%2F&secure%5Burl_type%5D=linkedin_company_website) 12,158 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Customer Success Specialist - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small, 37% Medium #### What Do G2 Reviewers Say About HubSpot Service Hub? _AI-generated summary from verified user reviews_ ##### Pros - Users find HubSpot Service Hub to be **exceptionally easy to use** , streamlining communication and enhancing decision-making effortlessly. - Users value the **seamless integration** of HubSpot Service Hub, enhancing collaboration and insight access across channels. - Users value the **responsive customer support** of HubSpot Service Hub, enhancing their communication and decision-making efficiency. - Users love the **efficiency** of HubSpot Service Hub, which streamlines workflows and enhances productivity significantly. - Users value the **efficient ticketing system** in HubSpot Service Hub for managing customer interactions seamlessly. ##### Cons - Users find the **missing features** in HubSpot Service Hub limiting, especially as needs grow and scalability becomes costly. - Users find the **limited customization** of contacts and designs restrictive, impacting functionality and creative expression. - Users are frustrated by the **limited features** , particularly regarding customization and integration difficulties impacting productivity. - Users face a **lack of features** in HubSpot Service Hub, hindering collaboration and complicating the user experience. - Users find the **ticket management system cumbersome** , with limitations impacting efficiency and data handling. #### What Are Recent G2 Reviews of HubSpot Service Hub? **["HubSpot Service Hub has helped streamline our support operations significantly. ."](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632)** **Rating:** 4.0/5.0 stars _— Ashish P._ [Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632) **["Ticket management and centralized support with automations that enhance the experience"](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)** **Rating:** 4.5/5.0 stars _— Lizeth M._ [Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336) #### What Are G2 Users Discussing About HubSpot Service Hub? - [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) - 3 comments, 1 upvote - [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) - 2 comments, 1 upvote - [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) - 2 comments - [Which of the following features are available on the HubSpot platform?](https://www.g2.com/discussions/which-of-the-following-features-are-available-on-the-hubspot-platform) - 1 comment - [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) - 2 comments ### [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) Jotform AI Agents is a software designed to provide automated real-time customer support assistance across all hours of the day through no-code AI agent creation and deployment. The software provides 24/7 inquiry handling, lead qualification, appointment scheduling, and CRM record updates by leveraging a no-code AI builder trained on custom documents, FAQs, form data, and a library of 7,000 customizable templates. It automates incoming call handling, inquiry routing, and follow-up workflows and reduces wait times by operating continuously across web, chat, email, phone, WhatsApp, Messenger, Gmail, and WordPress. Jotform AI Agents addresses the challenge of scaling customer experience without expanding headcount by enabling teams to deploy personalized, brand-aligned agents in minutes using industry-specific knowledge and configurable triggers. The software supports use cases including customer support, onboarding, product education, internal training, and phone-based service, with voice capabilities that include natural conversation handling and spoken message transcription. **Average Rating:** 4.5/5.0 **Total Reviews:** 652 #### Who Is the Company Behind Jotform AI Agents? - **Seller:** [Jotform](https://www.g2.com/sellers/jotform) - **Company Website:** www.jotform.com - **Year Founded:** 2006 - **HQ Location:** San Francisco, California - **Twitter:** @Jotform 39,289 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8baa6a5c796d62ca5df3355392c638c519f99283c496ed24278490484f9fcca1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3541463%2F&secure%5Burl_type%5D=linkedin_company_website) 901 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 73% Small, 11% Medium #### What Do G2 Reviewers Say About Jotform AI Agents? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Jotform AI Agents, which significantly simplifies survey creation and workflow automation. - Users value the **easy setup** of Jotform AI Agents, enabling seamless integration into daily business operations. - Users value the **time-saving capabilities** of Jotform AI Agents, significantly enhancing their productivity in survey creation. - Users value the **efficiency** of Jotform AI Agents, which streamlines form creation and enhances overall productivity. - Users appreciate the **setup ease** of Jotform AI Agents, allowing for quick integration into daily activities. ##### Cons - Users experience **hallucinations and misunderstandings** with Jotform AI Agents, leading to confusion and frustration during interactions. - Users find the **limited AI capabilities** challenging, especially for customizing workflows and understanding specific needs. - Users find the **limited features** of Jotform AI Agents restrictive, hindering flexibility in workflows and session management. - Users find the **inadequate AI features** of Jotform AI Agents frustrating, as it often hallucinates and misinterprets queries. - Users express frustration over the **poor understanding** of Jotform AI Agents, impacting usability and project success. #### What Are Recent G2 Reviews of Jotform AI Agents? **["Easy Setup and Seamless Integration That Boosted My Workflow"](https://www.g2.com/survey_responses/jotform-ai-agents-review-13159490)** **Rating:** 5.0/5.0 stars _— Jimoh A._ [Read full review](https://www.g2.com/survey_responses/jotform-ai-agents-review-13159490) **["Fast, No-Code AI Assistant That Delivers Contextual Answers"](https://www.g2.com/survey_responses/jotform-ai-agents-review-13188480)** **Rating:** 5.0/5.0 stars _— VELYON I._ [Read full review](https://www.g2.com/survey_responses/jotform-ai-agents-review-13188480) ### [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) Zendesk for Customer Service is a software designed to provide AI-powered customer service that is easy to set up, use, and scale for businesses of all sizes. The software provides omnichannel case management, agent performance evaluation, workforce scheduling, and self-service capabilities by leveraging AI trained on billions of customer experience interactions and a marketplace of 1,800 or more app integrations. It automates ticket routing, workflow execution, and agent productivity tasks and reduces implementation complexity by enabling configuration without IT or developer involvement. Zendesk for Customer Service addresses the challenge of delivering consistent, personalized support across channels by unifying social messaging, phone, email, and AI-driven workflows within a single platform. The software supports 130,000 or more global brands across 30 or more languages, with Zendesk QA tools for continuous agent improvement and Workforce Management tools for peak-time readiness. **Average Rating:** 4.3/5.0 **Total Reviews:** 6,658 #### Who Is the Company Behind Zendesk for Customer Service? - **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk) - **Company Website:** www.zendesk.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @Zendesk 102,672 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website) 7,302 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Customer Service Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 45% Medium, 40% Small #### What Do G2 Reviewers Say About Zendesk for Customer Service? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Zendesk, which facilitates quick responses and organized support workflows. - Users appreciate the **seamless workspaces** in Zendesk, enhancing usability through effective tools like Talk and email ticketing. - Users value the **efficient customer support** provided by Zendesk, appreciating the organized and fast response capabilities. - Users value the **helpful organization** of Zendesk, enabling faster responses and improved customer support management. - Users value the **easy ticket management** in Zendesk, enabling effective collaboration and efficient customer support tracking. ##### Cons - Users express frustration over **missing customizable features** , limiting their ability to manage ticket statuses and updates effectively. - Users find the **limited features** of Zendesk for Customer Service frustrating, impacting usability and efficiency in setup. - Users find the **learning curve steep** for Zendesk's advanced features, posing challenges for those lacking technical expertise. - Users find **limited customization** options for ticket statuses and agent permissions a drawback for their workflows in Zendesk. - Users find Zendesk's **complexity and learning curve** challenging, alongside issues with bugs and limited integrations. #### What Are Recent G2 Reviews of Zendesk for Customer Service? **["Unified Omnichannel Support with Powerful Automation and Analytics"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13140974)** **Rating:** 4.5/5.0 stars _— Ravindra N._ [Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13140974) **["One Place to Manage IT Requests with Clear Ticket Tracking"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13166804)** **Rating:** 4.5/5.0 stars _— Sree K._ [Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13166804) #### What Are G2 Users Discussing About Zendesk for Customer Service? - [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes - [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes - [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote - [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) - 8 comments, 1 upvote - [What can you do with Zendesk?](https://www.g2.com/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes ### [Retell AI](https://www.g2.com/products/retell-ai/reviews) Retell AI is a software designed to automate voice, SMS, and chat interactions with natural, human-like performance across industries including healthcare, logistics, fintech, and customer support. The software provides low-latency voice agent automation, SMS and chat workflows, drag-and-drop IVR flow building, and built-in QA testing by leveraging LLM-native agents that respond within 600 milliseconds and support multi-turn logic across 31 or more languages. It automates inbound call handling, appointment scheduling, lead qualification, and outbound messaging campaigns and reduces operational costs by replacing legacy IVR and scripted systems with fully AI-native, customizable agent flows. Retell AI addresses the challenge of scaling personalized customer conversations by enabling teams to build and deploy production-ready voice agents without writing code, integrated with CRM systems, Twilio, SIP, and branded caller ID. The software supports CSAT tracking, sentiment analysis, A/B call flow testing, and live conversation monitoring, with deployment options via web SDKs and flexible multi-channel engagement across voice, text, and chat. **Average Rating:** 4.8/5.0 **Total Reviews:** 2,612 #### Who Is the Company Behind Retell AI? - **Seller:** [Retell AI](https://www.g2.com/sellers/retell-ai) - **Company Website:** www.retellai.com - **Year Founded:** 2023 - **HQ Location:** Palo Alto, US - **Twitter:** @retellai 3,181 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7c72ae3fc448e271685ec93ce82d98c46cf398f2e1826b4c72bfcdcac1dfc471&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fretellai%2F&secure%5Burl_type%5D=linkedin_company_website) 121 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Founder, CEO - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 3% Small, 0% Medium #### What Do G2 Reviewers Say About Retell AI? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **ease of use** of Retell AI enhances their workflow with simple prompts and integration. - Users appreciate the **ease of use and smooth functionality** of Retell AI, making it accessible for everyone. - Users appreciate the **straightforward interface** of Retell AI, finding it quick and easy to learn and use. - Users highlight the **ease of integrations** , appreciating how intuitively they can connect with third-party services. - Users appreciate the **simple and clean UI** of Retell AI, making it easy for anyone to create voice agents. ##### Cons - Users feel the need for **missing features** like diverse voices, native CRM integrations, and more SIP trunking options. - Users feel Retell AI is **expensive** compared to alternatives, particularly feeling the cost for testing is excessive. - Users find the **steep learning curve** challenging, though support is available to ease the process. - Users find the **limited features** of Retell AI hinder functionality, necessitating reliance on additional tools for testing. - Users experience **poor understanding** of conversation types, leading to misaligned interactions and increased manual tuning efforts. #### What Are Recent G2 Reviews of Retell AI? **["Property Management Made Easy!"](https://www.g2.com/survey_responses/retell-ai-review-13024552)** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/survey_responses/retell-ai-review-13024552) **["Polished UX for Building Autonomous AI Call Agents with Twilio & Telnyx Integrations"](https://www.g2.com/survey_responses/retell-ai-review-12722058)** **Rating:** 5.0/5.0 stars _— Rishav K._ [Read full review](https://www.g2.com/survey_responses/retell-ai-review-12722058) ### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) Genesys Cloud CX is a software designed to serve as an industry-leading cloud call center and customer experience platform for small, medium, and large enterprises. The software provides omnichannel engagement, predictive AI routing, real-time analytics, and bot-assisted interactions by leveraging a composable platform with hundreds of packaged third-party integrations and weekly product updates. It automates customer journey workflows and intelligent agent routing and reduces handling time by connecting insights across teams, tools, and interactions to surface the right action at the right moment. Genesys Cloud CX addresses the challenge of managing complex, multi-channel customer conversations by enabling seamless escalation from AI bots to human agents and providing real-time dashboards and management tools for contact center oversight. The software supports deployment across chat, email, text, social media, and voice channels with integrations that extend its capabilities for organizations of any size and location. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,468 #### Who Is the Company Behind Genesys Cloud CX? - **Seller:** [Genesys](https://www.g2.com/sellers/genesys) - **Company Website:** www.genesys.com - **Year Founded:** 1990 - **HQ Location:** Menlo Park, CA - **Twitter:** @Genesys 32,180 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website) 8,569 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Manager, Case Advocate - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 45% Medium, 40% Large #### What Do G2 Reviewers Say About Genesys Cloud CX? _AI-generated summary from verified user reviews_ ##### Pros - Users find Genesys Cloud CX to be **exceptionally easy to use** , empowering business users to independently manage configurations. - Users value the **continuous feature evolution** of Genesys Cloud CX, enhancing contact center operations and user satisfaction. - Users value the **reliability** of Genesys Cloud CX, praising its accessibility and support for business continuity. - Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying contact center operations across multiple channels. - Users appreciate the **intuitive interface** of Genesys Cloud CX, enhancing management of customer interactions and workforce performance. ##### Cons - Users note the **limited features** of Genesys Cloud CX, particularly in voice translation and tool availability. - Users note the **missing features** in Genesys Cloud CX, including limited dashboard customization and complex reporting options. - Users find the **complexity of the interface** challenging, especially for newcomers navigating multiple features and settings. - Users find the **inadequate reporting** capabilities of Genesys Cloud CX frustrating, requiring extra effort for basic insights. - Users find the **learning curve steep** with Genesys Cloud CX, as the interface and features can be confusing initially. #### What Are Recent G2 Reviews of Genesys Cloud CX? **["Effortless Setup, Powerful Integrations"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)** **Rating:** 5.0/5.0 stars _— Lucas A._ [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137) **["Centralized Omnichannel Power with Insightful Real-Time Reporting"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)** **Rating:** 5.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184) #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) Zoho Desk is a software designed to provide a web-based help desk experience that assists organizations of all sizes in delivering exceptional customer support across multiple communication channels. The software provides omnichannel ticket management, AI-driven agent insights, custom workflow automation, and real-time performance dashboards by leveraging historical customer interaction data and integration across email, chat, social media, and phone. It automates repetitive support tasks and routing and reduces agent workload by enabling customers to receive consistent, timely responses regardless of their chosen channel or inquiry type. Zoho Desk addresses the challenge of scaling efficient, personalized support by offering extensive customization options including custom workflows, automated responses, and configurable dashboards tailored to each organization's operational requirements. The software supports industries including retail, technology, healthcare, and finance, with a cost-effective pricing model and tools for tracking key metrics, analyzing agent performance, and connecting support activities to customer satisfaction outcomes. **Average Rating:** 4.4/5.0 **Total Reviews:** 7,565 #### Who Is the Company Behind Zoho Desk? - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Company Website:** www.zoho.com - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho 137,880 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website) 30,766 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 73% Small, 23% Medium #### What Do G2 Reviewers Say About Zoho Desk? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **intuitive and user-friendly interface** of Zoho Desk, enhancing ticket management and customer communication seamlessly. - Users appreciate the **intuitive interface and automation features** of Zoho Desk, enhancing support operations and team performance. - Users highly value the **efficient ticket management** of Zoho Desk, noting its seamless operation and valuable automation features. - Users appreciate the **seamless integrations** in Zoho Desk, enhancing collaboration and streamlining customer interaction management. - Users love the **intuitive interface** of Zoho Desk, making ticket management and communication seamless and efficient. ##### Cons - Users face a **difficult learning curve** with Zoho Desk due to an inconsistent UI and complex reporting processes. - Users face a **steep learning curve** with Zoho Desk due to inconsistent UI and complex customization processes. - Users find **limited customization** challenging, as it complicates maintenance and onboarding in Zoho Desk. - Users find the **complexity of advanced features** in Zoho Desk can be frustrating and time-consuming to navigate. - Users find Zoho Desk's **non-intuitive interface** challenging, making navigation and functionality harder to grasp. #### What Are Recent G2 Reviews of Zoho Desk? **["Streamlined Multichannel Support with Powerful Automation in Zoho Desk"](https://www.g2.com/survey_responses/zoho-desk-review-13164462)** **Rating:** 4.5/5.0 stars _— Muhammed A._ [Read full review](https://www.g2.com/survey_responses/zoho-desk-review-13164462) **["Easy Setup, Intuitive Ticketing, and Great Value with Zoho Desk"](https://www.g2.com/survey_responses/zoho-desk-review-13116193)** **Rating:** 5.0/5.0 stars _— Aaditya S._ [Read full review](https://www.g2.com/survey_responses/zoho-desk-review-13116193) #### What Are G2 Users Discussing About Zoho Desk? - [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) - 1 comment, 1 upvote - [How does Zoho Desk streamline customer service operations for businesses of all sizes?](https://www.g2.com/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) - 1 comment, 1 upvote - [What is Zoho Desk used for?](https://www.g2.com/discussions/what-is-zoho-desk-used-for) - 2 comments, 1 upvote ### [Tidio](https://www.g2.com/products/tidio/reviews) Tidio is a software designed to provide an all-in-one customer support suite combining help desk, live chat, chatbot automation, and AI agent capabilities for businesses across ecommerce, services, and tech. The software provides multi-channel conversation management, rules-based chatbot flows, AI-powered FAQ resolution, and order management by leveraging Lyro, a conversational AI agent that uses existing help content to deliver accurate, brand-consistent responses and resolve up to 67% of common inquiries without human involvement. It automates FAQ responses, ticket creation, and conversation routing and reduces missed chats and response times by managing email, Messenger, Instagram, and WhatsApp interactions in a unified dashboard. Tidio addresses the challenge of scaling customer support without overwhelming small teams by enabling seamless handoff from Lyro to human agents when queries exceed AI confidence, maintaining trust and service quality. The software supports live chat, ticketing, ecommerce order management for Shopify, multilingual responses across five languages, and integrations with third-party tools, with SOC 2 Type 2, GDPR, and CCPA compliance. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,891 #### Who Is the Company Behind Tidio? - **Seller:** [Tidio](https://www.g2.com/sellers/tidio) - **Year Founded:** 2013 - **HQ Location:** San Francisco, California - **Twitter:** @tidiocx 1,306 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b2a83a78e0bc36b2aeb648b49343637659cf7ed06e7b3c547dd0700227f35904&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3343461%2F&secure%5Burl_type%5D=linkedin_company_website) 177 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Retail, Marketing and Advertising - **Company Size:** 90% Small, 9% Medium #### What Do G2 Reviewers Say About Tidio? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Tidio, enhancing team communication and providing seamless customer interaction. - Users appreciate Tidio for its **immediate customer support capabilities** , enhancing engagement and satisfaction with timely assistance. - Users are impressed by Tidio's **efficient AI chatbot** , which enhances customer communication and support during peak times. - Users praise Tidio's **easy setup** , making the initial configuration smooth and efficient for getting started quickly. - Users love Tidio’s **real-time engagement features** , making customer interaction seamless and effective across multiple platforms. ##### Cons - Users find Tidio **expensive** , especially for freelancers seeking affordable licensing options that meet their needs. - Users find the **missing features** in Tidio, like geolocation, to be costly and lacking in flexibility. - Users find Tidio's **limited customization** frustrating, wishing for more control over chatbot settings and workflows. - Users find Tidio's pricing to be **too expensive** and suggest a more flexible payment model for better affordability. - Users desire **more features** in Tidio, such as additional chatbot styles and improved editing capabilities on mobile. #### What Are Recent G2 Reviews of Tidio? **["Efficient Customer Engagement, Easy Setup"](https://www.g2.com/survey_responses/tidio-review-13183557)** **Rating:** 4.5/5.0 stars _— Ambrish R._ [Read full review](https://www.g2.com/survey_responses/tidio-review-13183557) **["Clean, Customizable Dashboard with Smooth WordPress Chatbot Integration"](https://www.g2.com/survey_responses/tidio-review-13177684)** **Rating:** 4.5/5.0 stars _— Michelle Ann R._ [Read full review](https://www.g2.com/survey_responses/tidio-review-13177684) #### What Are G2 Users Discussing About Tidio? - [How can I set up and optimize chatbots in Tidio for my e-commerce site?](https://www.g2.com/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) - 3 comments - [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote - [How do I uninstall Tidio?](https://www.g2.com/discussions/how-do-i-uninstall-tidio) - 1 comment - [Is Tidio safe?](https://www.g2.com/discussions/is-tidio-safe) - 7 comments - [How do you use Tidio?](https://www.g2.com/discussions/how-do-you-use-tidio) - 2 comments ### [Freshdesk](https://www.g2.com/products/freshdesk/reviews) Freshdesk is a software designed to provide modern, AI-powered customer service with enterprise capability and without enterprise complexity for support teams of any size. The software provides unified channel management, advanced ticketing, AI copilot assistance, and self-service automation by leveraging Freddy, a people-first AI that enables teams to deploy AI agents in minutes to resolve both simple and complex queries. It automates ticket routing, response suggestions, and workflow execution and reduces resolution time by consolidating channels, conversations, and customer insights into a single Freshdesk Command Center. Freshdesk addresses the challenge of scaling omnichannel support efficiently by delivering a 95% omnichannel first contact resolution rate and up to 80% of resolutions handled by AI agents. The software supports teams ranging from 10 to 500 agents across any channel, with outcomes including 225% ROI and rapid setup designed for immediate operational impact. **Average Rating:** 4.4/5.0 **Total Reviews:** 3,676 #### Who Is the Company Behind Freshdesk? - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Company Website:** www.freshworks.com - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc 19,020 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 7,505 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Manager, Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 48% Small, 40% Medium #### What Do G2 Reviewers Say About Freshdesk? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** in Freshdesk, facilitating quick ticket management and seamless team adoption. - Users appreciate the **ease of use** in Freshdesk, facilitating quick adoption and effective ticket management. - Users appreciate the **automation features** of Freshdesk, significantly reducing workload and enhancing efficiency in customer support. - Users benefit from the **high efficiency** of Freshdesk, making ticket management and team collaboration seamless and productive. - Users appreciate the **effective ticket organization and tracking** in Freshdesk, enhancing work prioritization and collaboration. ##### Cons - Users find the **missing asset management feature** in Freshdesk limiting compared to its sister product FreshService. - Users experience **ticketing issues** with Freshdesk, such as duplicate tickets and delays during high volume periods. - Users face **duplicate ticket creation** and slow performance during high volume, impacting resolution times and efficiency. - Users find the **limited features** of Freshdesk can be overwhelming, particularly for new users seeking simplicity. - Users face **limitations on advanced features and customizations** in Freshdesk, especially impacting smaller teams and high ticket volumes. #### What Are Recent G2 Reviews of Freshdesk? **["A Feature-Rich Platform for Managing Customer Service"](https://www.g2.com/survey_responses/freshdesk-review-13171971)** **Rating:** 4.5/5.0 stars _— sreenivasan p._ [Read full review](https://www.g2.com/survey_responses/freshdesk-review-13171971) **["Simple, Powerful, and Effective Helpdesk Software"](https://www.g2.com/survey_responses/freshdesk-review-12954417)** **Rating:** 4.5/5.0 stars _— Aditya S._ [Read full review](https://www.g2.com/survey_responses/freshdesk-review-12954417) #### What Are G2 Users Discussing About Freshdesk? - [What innovative customer service strategies are companies implementing using Freshdesk?](https://www.g2.com/discussions/what-innovative-customer-service-strategies-are-companies-implementing-using-freshdesk) - 1 comment - [How is Freshdesk being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-freshdesk-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) - 4 comments, 1 upvote - [What is the difference between freshdesk and Freshservice?](https://www.g2.com/discussions/what-is-the-difference-between-freshdesk-and-freshservice) - 2 comments - [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) - 3 comments ### [Aircall](https://www.g2.com/products/aircall/reviews) Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,601 #### Who Is the Company Behind Aircall? - **Seller:** [Aircall](https://www.g2.com/sellers/aircall) - **Company Website:** www.aircall.io - **Year Founded:** 2014 - **HQ Location:** New York - **Twitter:** @aircall 4,964 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7be761d7fbad3da0454753d90f07916cd3a958959f851b5be97356e1913a0ca2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5013970%2F&secure%5Burl_type%5D=linkedin_company_website) 849 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Sales Development Representative, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 53% Small, 40% Medium #### What Do G2 Reviewers Say About Aircall? _AI-generated summary from verified user reviews_ ##### Pros - Users find Aircall to be **easy to use** , allowing seamless communication and efficient workflow management without issues. - Users commend the **easy integration** of Aircall with CRM and helpdesk platforms, enhancing communication and workflow efficiency. - Users value the **reliability** of Aircall, praising its ease of use and excellent call quality for support communications. - Users find Aircall's **intuitive setup** and user-friendly interface essential for efficient communication and operations. - Users appreciate the **automatic call recording and transcription** features of Aircall, enhancing record-keeping and workflow efficiency. ##### Cons - Users often experience **connection issues** with Aircall, affecting call quality and requiring frequent app restarts. - Users report **call issues** with Aircall, including uneven distribution and connection problems that disrupt communication. - Users often face **dialer issues** with Aircall, affecting call distribution, connectivity, and user experience. - Users note the **lack of text handling and extension features** in Aircall, impacting their overall experience. - Users notice the **slow loading** of Aircall, particularly with syncing call logs and mobile app performance. #### What Are Recent G2 Reviews of Aircall? **["Aircall: Powerful Cloud Phone System with Excellent Support"](https://www.g2.com/survey_responses/aircall-review-13051826)** **Rating:** 5.0/5.0 stars _— mark.reed@abaxhealth.com R._ [Read full review](https://www.g2.com/survey_responses/aircall-review-13051826) **["Facilitate Telemarketing with Great Efficiency"](https://www.g2.com/survey_responses/aircall-review-13122992)** **Rating:** 5.0/5.0 stars _— Omar M._ [Read full review](https://www.g2.com/survey_responses/aircall-review-13122992) #### What Are G2 Users Discussing About Aircall? - [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote - [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote - [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote - [How do you handle Aircall lagging, freezing, or needing frequent restarts during heavy use?](https://www.g2.com/discussions/how-do-you-handle-aircall-lagging-freezing-or-needing-frequent-restarts-during-heavy-use) - 1 comment, 1 upvote - [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes ### [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) JustCall is a software designed to provide an AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place for customer-facing teams. The software provides inbound AI voice agents, real-time agent assist, sentiment analysis, call scoring, AI coaching, and SMS automation by leveraging over 100 CRM integrations and a unified dashboard for managing all customer conversations. It automates routine communication tasks, call routing, and workflow execution and reduces manual effort by enabling smart routing, predictive dialers, and multi-level IVR across inbound and outbound channels. JustCall addresses the challenge of fragmented customer communication by consolidating calls, messaging, and email into a single collaborative workspace with 24/7 AI voice agent coverage. The software supports more than 6,000 businesses worldwide with features including global phone numbers, shared WhatsApp and email inboxes, live monitoring, and an SMS Copilot for enhanced messaging workflows. **Average Rating:** 4.3/5.0 **Total Reviews:** 2,361 #### Who Is the Company Behind JustCall? - **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs) - **Company Website:** www.saaslabs.co - **Year Founded:** 2016 - **HQ Location:** Palo Alto, California - **Twitter:** @saas\_labs 319 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09cee811816c94d65e7739f2d391c244b66232e5e00dc8510ca60d3f50280d8e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10436435%2F&secure%5Burl_type%5D=linkedin_company_website) 416 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Financial Services - **Company Size:** 59% Small, 31% Medium #### What Do G2 Reviewers Say About JustCall? _AI-generated summary from verified user reviews_ ##### Pros - Users find JustCall's **ease of use** impressive, highlighting its straightforward setup and intuitive interface for seamless communication. - Users enjoy the **s seamless integration** of calls, SMS, and CRM in JustCall, enhancing efficiency and organization. - Users value how JustCall brings **simplicity to business communication** , streamlining tasks and enhancing efficiency effortlessly. - Users commend the **excellent customer support** of JustCall, highlighting its responsiveness and effective issue resolution. - Users love the **efficient call management** of JustCall, enjoying seamless integrations and a user-friendly interface. ##### Cons - Users often face **call issues** with JustCall, including lag and difficulties in transferring calls and monitoring effectively. - Users find the **call functionality cumbersome** , facing issues like multiple clicks and unstable call quality while traveling. - Users experience **connection issues** with JustCall, including call quality drops and disruptions due to unstable internet. - Users find **missing features** like lack of SMS support and limited customization hinder their experience with JustCall. - Users experience **poor call quality** with JustCall, often facing drops and interruptions due to unstable internet connections. #### What Are Recent G2 Reviews of JustCall? **["Integration with HubSpot Enhances Call Management"](https://www.g2.com/survey_responses/justcall-review-13141009)** **Rating:** 4.0/5.0 stars _— Paul W._ [Read full review](https://www.g2.com/survey_responses/justcall-review-13141009) **["Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights"](https://www.g2.com/survey_responses/justcall-review-12953018)** **Rating:** 5.0/5.0 stars _— Richard L._ [Read full review](https://www.g2.com/survey_responses/justcall-review-12953018) ### [Botpress](https://www.g2.com/products/botpress/reviews) Botpress is the enterprise-grade AI agent platform for customer support. Founded as an AI agent company, Botpress has spent 10 years building the infrastructure that makes enterprise-grade AI support possible, with over 750,000 agents shipped. Botpress offers a complete platform for building, deploying, and managing AI-powered customer support experiences. Its AI-native helpdesk combines ticket management, routing, agent workspaces, analytics, and customer communication channels in a single system, allowing AI agents and human agents to collaborate seamlessly while preserving full conversation context. Organizations can either integrate it with existing platforms such as Zendesk, Intercom, and Freshdesk or use it as a standalone solution. For teams that want to build their own AI agents, Botpress provides Studio, a visual no-code builder with integrations, knowledge base connectivity, and multi-channel deployment. Technical teams can also use the Agent Development Kit (ADK), a code-first framework that provides full control over agent logic, integrations, and behavior. Botpress can handle the tickets that every other tool escalates, due to its deep history is AI agent infrastructure. There is no technical ceiling on what it can do, and developer-level control is available for teams that need to go further. Botpress works on top of any existing helpdesk as an overlay or as a fully standalone helpdesk. In 2025, Botpress raised a $25M Series B led by FRAMEWORK Ventures with participation from HubSpot, Deloitte, and Inovia, to accelerate platform growth and global adoption. The company continues to expand its ecosystem of tools, integrations, and prebuilt workflows, making it easier for businesses to adopt AI agents in real-world use cases. Botpress stands at the center of the shift from static chatbots to autonomous AI systems. By providing the infrastructure for safe, scalable, and production-ready agents, Botpress enables companies to transform how work gets done across customer-facing and internal processes. **Average Rating:** 4.5/5.0 **Total Reviews:** 419 #### Who Is the Company Behind Botpress? - **Seller:** [Botpress](https://www.g2.com/sellers/botpress) - **Company Website:** botpress.com - **Year Founded:** 2017 - **HQ Location:** Quebec, QC - **Twitter:** @getbotpress 2,651 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fd0f42dfd28093fae74f06db23fc73f416bbad3bac109e1336598a33d1f414fe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F27121841&secure%5Burl_type%5D=linkedin_company_website) 104 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 74% Small, 15% Medium #### What Do G2 Reviewers Say About Botpress? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Botpress, enabling quick chatbot creation without the need for coding skills. - Users appreciate the **flexible features** of Botpress, enabling rapid development of sophisticated AI-driven chatbots seamlessly integrated into their platforms. - Users commend the **multiple tool integrations** of Botpress, simplifying chatbot implementation and enhancing adaptability to needs. - Users value the **easy integrations** of Botpress, enhancing adaptability with tools like WhatsApp and Slack seamlessly. - Users praise the **intuitive interface** of Botpress, making chatbot creation easy for everyone, including non-developers. ##### Cons - Users face a **steep learning curve** with Botpress due to lack of guides and complex setup issues. - Users face **limited features** in Botpress, struggling with conversation management and lacking essential functionality for effective support. - Users struggle with **missing essential features** in Botpress, hindering effective conversation management and support capabilities. - Users find the **steep learning curve** of Botpress challenging, particularly for complex customizations beyond basic features. - Users find the **poor documentation** frustrating, leading to confusion and wasted time troubleshooting issues with Botpress. #### What Are Recent G2 Reviews of Botpress? **["Versatile and User-Friendly with Room for AI Improvement"](https://www.g2.com/survey_responses/botpress-review-13096353)** **Rating:** 4.5/5.0 stars _— Cristian C._ [Read full review](https://www.g2.com/survey_responses/botpress-review-13096353) **["Fast, Flexible Chatbot Building with a Powerful Visual Flow Builder"](https://www.g2.com/survey_responses/botpress-review-13121470)** **Rating:** 4.5/5.0 stars _— Verified User in Oil & Energy_ [Read full review](https://www.g2.com/survey_responses/botpress-review-13121470) #### What Are G2 Users Discussing About Botpress? - [How do you use Botpress?](https://www.g2.com/discussions/how-do-you-use-botpress) - 2 comments - [Is Botpress open source?](https://www.g2.com/discussions/is-botpress-open-source) - 3 comments - [Is Botpress good?](https://www.g2.com/discussions/is-botpress-good) - 2 comments, 2 upvotes - [What language does Botpress use?](https://www.g2.com/discussions/what-language-does-botpress-use) - 2 comments ### [Quiq](https://www.g2.com/products/quiq/reviews) Quiq is an agentic AI customer journey platform that helps enterprise brands resolve customer needs across voice, messaging, chat, SMS, and digital channels. The platform combines AI Agents, AI Assistants, and human support tools in one continuous customer experience, while maintaining visibility and control over every AI decision. Quiq enables businesses to automate customer interactions, execute workflows, and support human agents without losing conversational context. Customers can move between AI and human support, or switch channels entirely, without repeating information. Key capabilities include: \* AI Agents that understand conversational context, answer questions, take actions, and resolve customer requests across channels including voice, SMS, chat, and WhatsApp. \* AI Assistants that support human agents with response suggestions, contextual guidance, workflow automation, and brand-aligned messaging. \* A Digital Engagement Center for managing customer conversations across channels with seamless AI-to-human escalation. \* AI Conversation Analysis that scores and analyzes customer interactions to measure outcomes like CSAT, resolution quality, compliance, and agent performance. \* AI Studio tools for testing, optimizing, governing, and monitoring AI behavior, including observability, simulation, analytics, and guardrails. Quiq is designed for enterprises that require both automation and operational control. The platform provides transparent visibility into AI reasoning, decision paths, and actions taken, helping teams troubleshoot workflows, maintain governance standards, and improve performance over time. The platform also maintains continuous context across customer journeys. Conversations stay connected across AI agents, human agents, voice calls, messaging channels, and CRM systems, creating a more seamless customer experience. Quiq supports deep customization through natural language Process Guides that allow teams to define workflows, escalation rules, communication standards, and brand voice without extensive coding. The platform integrates with major enterprise systems including Salesforce, Zendesk, ServiceNow, and other CRM and CX platforms. Quiq is used by enterprise brands across retail, travel, hospitality, financial services, healthcare, and consumer services to improve automation rates, reduce handle times, increase containment, and improve customer experience outcomes. Security and compliance features include SOC 2 Type II compliance, GDPR and CCPA support, audit trails, encryption in transit and at rest, and regional data hosting options. **Average Rating:** 4.7/5.0 **Total Reviews:** 45 #### Who Is the Company Behind Quiq? - **Seller:** [Quiq, Inc.](https://www.g2.com/sellers/quiq-inc) - **Year Founded:** 2015 - **HQ Location:** Bozeman, MT - **Twitter:** @goquiq 199 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5917e9e8f22311c276c5af63f1ba3a33cb7d116767b73a6b1c8cbdd869adf503&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17962526%2F&secure%5Burl_type%5D=linkedin_company_website) 106 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Retail, Consumer Services - **Company Size:** 49% Medium, 31% Small #### What Do G2 Reviewers Say About Quiq? _AI-generated summary from verified user reviews_ ##### Pros - Users praise Quiq for its **fast and effective customer support** , making interactions seamless across multiple channels. - Users appreciate the **ease of use** of Quiq, simplifying customer support and saving valuable time. - Users commend Quiq for its **exceptional support and responsiveness** , leading to improved customer and agent experiences. - Users appreciate the **flexible capabilities** of Quiq's AI, benefiting from comprehensive reporting and seamless integration. - Users commend Quiq for its **exceptional customer satisfaction** , highlighting responsiveness and seamless omnichannel messaging capabilities. ##### Cons - Users note that **delays** in ticket processing and execution times can impact their overall experience with Quiq. - Users note a **slight learning curve** for advanced features in Quiq, which can challenge new business users. - Users find the **learning curve steep** for advanced features of Quiq, especially for business-related tasks. - Users find the **usage limitations** of Quiq frustrating, especially regarding reporting and the lack of CRM integration. - Users have noticed **delayed responses** from Quiq, although some see improvements in processing times over time. #### What Are Recent G2 Reviews of Quiq? **["Great Product Roadmap and an Exceptional Team That Makes the Magic Happen"](https://www.g2.com/survey_responses/quiq-review-12339642)** **Rating:** 5.0/5.0 stars _— Verified User in Consumer Electronics_ [Read full review](https://www.g2.com/survey_responses/quiq-review-12339642) **["Quiq Has Been a Best‑in‑Class Partner"](https://www.g2.com/survey_responses/quiq-review-12377166)** **Rating:** 5.0/5.0 stars _— Verified User in Entertainment_ [Read full review](https://www.g2.com/survey_responses/quiq-review-12377166) #### What Are G2 Users Discussing About Quiq? - [What is Quiq Messaging used for?](https://www.g2.com/discussions/what-is-quiq-messaging-used-for) - [What are the uses of SMS?](https://www.g2.com/discussions/what-are-the-uses-of-sms) - [What's the difference between messages and messaging?](https://www.g2.com/discussions/what-s-the-difference-between-messages-and-messaging) - [What messaging app should I use?](https://www.g2.com/discussions/what-messaging-app-should-i-use) - [What is chat mode in messages?](https://www.g2.com/discussions/what-is-chat-mode-in-messages) ### [MessageMind](https://www.g2.com/products/messagemind/reviews) MessageMind is an AI-native CRM powered by a human-like AI agent that connects across WhatsApp, Instagram, Facebook Messenger, SMS, email, and voice calls — all inside one advanced unified inbox available on web and mobile. Accessible anytime and anywhere, MessageMind centralizes every customer interaction into one seamless platform. We’ve transformed customer support by building an AI that communicates with real human tone, understands context, and performs full end-to-end actions. The AI can read and interpret text, images, PDFs, documents, and audio messages, then respond naturally while completing real tasks such as tracking orders, checking stock levels, booking appointments, sending reminders, updating CRM records, generating invoices, taking payments, and much more — all autonomously and in real time. MessageMind integrates effortlessly with all major platforms — including Shopify, WooCommerce, Wix, BigCommerce, Squarespace, Stripe, Revolut, Calendly, Google Calendar, Zoom, and existing CRMs — and also supports fully custom integrations to match any workflow or internal system. This makes it a powerful all-in-one solution for e-commerce brands, service businesses, agencies, and enterprises looking to streamline operations and deliver exceptional customer experiences. Easy to train and deploy, MessageMind supports 80+ languages and offers a catalog of over 200 ultra-realistic AI voices, enabling global support through voice calls and voice notes that feel genuinely human. With MessageMind, businesses can unify conversations, automate workflows, reduce operational costs, increase customer satisfaction, and scale support 24/7 — all without expanding their team. It’s the future of customer communication, built for speed, accuracy, and limitless scalability. **Average Rating:** 5.0/5.0 **Total Reviews:** 20 #### Who Is the Company Behind MessageMind? - **Seller:** [MessageMind](https://www.g2.com/sellers/messagemind) - **Year Founded:** 2023 - **HQ Location:** , - **Twitter:** @messagemind\_ai - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ae4e93f3f0c70762024fa39bb83790f78ec619242c26475a666ab9119214c9e7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmessagemind%2F&secure%5Burl_type%5D=linkedin_company_website) 13 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 52% Small, 48% Medium #### What Do G2 Reviewers Say About MessageMind? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **friendly and efficient customer support** of MessageMind, enhancing their overall experience significantly. - Users value the **seamless automation** features of MessageMind, enhancing efficiency and boosting team productivity. - Users appreciate the **ease of use** of MessageMind, making navigation and management effortless for all team members. - Users find MessageMind's **easy setup** essential, allowing teams to quickly implement effective AI and live chat solutions. - Users find MessageMind **extremely helpful** for its ease of use and effective customer support automation features. ##### Cons - Users find the **learning curve steep** due to manual chatbot training and complex processes, requiring substantial effort to adapt. - Users find the **AI limitations** challenging, especially in handling complex inquiries or specific requirements. - Users feel the **cost is steep** for small businesses, wishing for more affordable options and clearer free plan details. - Users find **limited customization** in MessageMind, noting missing features and requiring complex workarounds. - Users find the **pricing to be quite expensive** , lacking a basic paid plan for budget options. #### What Are Recent G2 Reviews of MessageMind? **["Highly Useful Material"](https://www.g2.com/survey_responses/messagemind-review-11244177)** **Rating:** 5.0/5.0 stars _— Volodymyr S._ [Read full review](https://www.g2.com/survey_responses/messagemind-review-11244177) **["Flexible and User-Friendly"](https://www.g2.com/survey_responses/messagemind-review-11204316)** **Rating:** 5.0/5.0 stars _— Antonia M._ [Read full review](https://www.g2.com/survey_responses/messagemind-review-11204316) - ‹ Prev‹ Prev - 1 - [2](/categories/ai-customer-support-agents/free?order=g2_score&page=2#product-list) - [3](/categories/ai-customer-support-agents/free?order=g2_score&page=3#product-list) - [4](/categories/ai-customer-support-agents/free?order=g2_score&page=4#product-list) - [5](/categories/ai-customer-support-agents/free?order=g2_score&page=5#product-list) - … - [9](/categories/ai-customer-support-agents/free?order=g2_score&page=9#product-list) - [10](/categories/ai-customer-support-agents/free?order=g2_score&page=10#product-list) - [Next ›Next ›](/categories/ai-customer-support-agents/free?order=g2_score&page=2#product-list) Spotlight Categories [Demand Side Platform (DSP)](https://www.g2.com/categories/demand-side-platform-dsp) [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms) [Live Chat Software](https://www.g2.com/categories/live-chat) [Fleet Management Software](https://www.g2.com/categories/fleet-management) [Event Registration and Ticketing Software](https://www.g2.com/categories/event-registration-ticketing) Similar Categories - [AI Agent Integration Tools Platforms](/categories/ai-agent-integration-tools-platforms) - [AI Agents For Business Operations](/categories/ai-agents-for-business-operations) - [AI Agents for HR](/categories/ai-agents-for-hr) - [AI IT Agents](/categories/ai-it-agents) - [AI Marketing Agents](/categories/ai-marketing-agents) - [AI SDRs](/categories/ai-sdrs) - [Conversational Interface Agents](/categories/conversational-interface-agents) [Browse AI Customer Support Agents Themes](/categories/ai-customer-support-agents/themes)