# Text Services Reviews
**Vendor:** Text  
**Category:** [Graphic Design Companies](https://www.g2.com/categories/graphic-design-services)
## About Text Services
Text is an AI technology company that develops customer communication software and support software for businesses. For the past 20+ years, the company has been providing tools that help organizations communicate with customers, manage conversations, and automate support across digital channels such as websites, messaging platforms, and email. Text offers a suite of software products delivered through a software-as-a-service (SaaS) model: \* Text – an AI-powered customer communication platform that enables businesses to manage customer conversations, support tickets, automation, and multichannel interactions in a unified workspace combining human agents and automated assistants. \* LiveChat – a live chat platform that allows businesses to communicate with website visitors in real time. It includes features such as chat routing, analytics, integrations with CRM and e-commerce platforms, and tools supporting customer service and sales. \* ChatBot – a platform for building and managing conversational AI chatbots that automate customer interactions, including support requests, lead generation, and answering frequently asked questions. \* HelpDesk – a ticketing system that helps teams manage and organize customer support requests from email and other communication channels. \* KnowledgeBase – a knowledge management platform that allows companies to create help centers and self-service support resources for customers and internal teams. \* OpenWidget – a website widget that integrates multiple web tools and communication channels such as live chat, chatbots, messaging apps, and contact forms into a single interface for website visitors. Text products have been used by over 40,000 businesses and organisations worldwide. Free trial is available at: https://www.text.com






- [View Text Services pricing details and edition comparison](https://www.g2.com/products/text-services/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-05+18%3A39%3A55+-0500&secure%5Bsession_id%5D=42e6086c-d0f7-4136-b89c-215c42a60bcb&secure%5Btoken%5D=c7f18d2856dbef9c446aae83aa077adab2be50c5213b40ad760bcf771b8da8df&format=llm_user)

## Text Services Features
**Planning**
- Needs Assessment
- Resource Allocation
- Stayed within Budget
- Statement of Work
- Best Practices

**Delivery**
- Technical Expertise
- Met Deadlines
- Meeting Management
- Project Updates
- Scope Management
- Roll-out

**Support**
- Go Live Support
- Documentation
- Training 
- Metrics
- Admin Services

**Team Quality**
- Change Management Skills
- Executive Presence
- Vertical Expertise
- Technology Partnerships

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