--- title: Text Request Reviews meta_title: 'Text Request Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 962 reviews by the users' company size, role or industry to find out how Text Request works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 962 scale: '5' date_modified: '2026-08-13' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Text Request Reviews **Vendor:** Text Request **Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) **Average Rating:** 4.6/5.0 **Total Reviews:** 962 ## About Text Request Text Request is a business texting software that directly connects your business to your customers through the unmatched engagement power of text messaging. Upgrade your business phone number to send and receive text messages without losing voice capabilities. Our business texting software empowers growing franchises and small businesses to scale through mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Get 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process that provides white-glove support no matter your plan. We also include a mobile app, Chrome extension, and desktop version, so your team can text the way they want. Our founder saw businesses struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a deeply engaging text conversation platform that scales to the needs of your business. Text Request is the cost-effective solution to streamline your messaging, so you can increase retention rates and revenue. ## Text Request Pros & Cons **What users like:** - Users appreciate the **intuitive and user-friendly interface** of Text Request, enhancing client interaction and engagement. (55 reviews) - Users value the **effortless communication** provided by Text Request, enhancing customer service and efficiency significantly. (40 reviews) - Users appreciate the **easy communication** features of Text Request, facilitating seamless interactions with customers and coworkers. (33 reviews) - Users find Text Request to be **intuitive and user-friendly** , greatly enhancing client communication and engagement. (26 reviews) - Users value the **easy-to-use client interaction** features of Text Request, enhancing engagement and communication strategies effectively. (25 reviews) - Customer Support (21 reviews) - User-Friendly (16 reviews) - Communication Improvement (14 reviews) - Efficiency (14 reviews) - Scheduling (14 reviews) **What users dislike:** - Users are frustrated by **missing features** like auto-updating conversations and improved UI customization options. (12 reviews) - Users find **limited features** in Text Request, particularly missing video support and unclear pricing for plans. (10 reviews) - Users find the **cost prohibitive** for small and medium businesses compared to other available free platforms. (9 reviews) - Users experience **inconsistent notifications** , often receiving sounds for messages that are already marked as read. (8 reviews) - Users often face **software glitches** that disrupt their messaging experience, causing frustrations and missed communications. (7 reviews) - Users experience **chat issues** like delayed notifications and simultaneous responses, hindering effective communication. (6 reviews) - Users find the **limited customization** options in Text Request frustrating, wishing for more flexibility in templates and widgets. (6 reviews) - Users face **file sharing issues** with size limitations and notification problems, impacting their overall experience with Text Request. (5 reviews) - Lack of Clarity (5 reviews) - Learning Curve (5 reviews) ## Text Request Reviews ### 1. Seamless & Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Yanni . | Digital Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Text Request?** We've been using Text Request for over a year now, and it's been extremely helpful for our customer service reps. It has become an easier option for customers to get in contact with us over email or phone calls. The noticeable boost in engagement and lead conversions continue to rise. Highly recommend any business looking to add another way of communicating with their customers and ensure to add the widget to your website! **What do you dislike about Text Request?** I would like for Text Request to improve on possibly a ticketing system to be assigned to the customers phone number or if they want to open a new ticket. I believe this would help keep things organized and be able to track down history. **What problems is Text Request solving and how is that benefiting you?** Text Request has made it much easier for our customer service team to connect with customers during business hours. It’s significantly reduced the number of phone calls we receive, thanks to how quickly and efficiently we can respond via text. **Official Response from Ramey Miller:** > Yanni, thank you so much for leaving us a review. Please reach out to success@textrequest.com and let them know what types of customizations you'd like to have on the SMS Widget. ### 2. Best texting software for Sales **Rating:** 4.5/5.0 stars **Reviewed by:** STephanie A. | assistant, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Text Request?** At the moment i am liking the group message feature makes it easier to send marketing messages and keep up with the lost leads- a simple copy/paste and compose the message. The stats after sending the message ie. delivered, opted, undelivered makes it easier to know who we can target. **What do you dislike about Text Request?** The edit/delete feature would be a great addition- there has been instances where we mistakenly send a message/wrong contact a text and unfortunately there is no way how to deleted or edit the message, tend to lead to miscommunication for that particular customer. **What problems is Text Request solving and how is that benefiting you?** The communication problem is being resolved with the clients that have a busy life style they tend to quickly send us a text message and we update their account accordingly. This is helpful to ensure we are running a well oiled machine and keeping the schedules. **Official Response from Ramey Miller:** > Stephanie, thank you for leaving us a review. Please reach out to support@textrequest.com whenever you run into that glitch. ### 3. Still Works Like a Charm **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan R. | Appointment Scheduler, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Text Request?** Text Request feels just as reliable as ever, and it continues to get easier to use over time. I especially appreciate the improvements to message organization and the faster response times. The automation features have also been really helpful for keeping communication consistent without needing a lot of extra effort. **What do you dislike about Text Request?** There isn’t much I dislike overall, but I’d appreciate a bit more flexibility in the automated messages and the reporting options. Also, when I’m managing a large number of conversations at once, it could be smoother and easier to handle. **What problems is Text Request solving and how is that benefiting you?** This helps us overcome the language barrier we sometimes have with certain clients. **Official Response from Ramey Miller:** > Jonathan, thank you for updating your review. ### 4. Effortless Client Communication Since 2021 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Text Request?** We’ve been using Text Request since 2021, right after reopening post-pandemic, when our original platform ZipWhip transitioned into Text Request. It has been extremely reliable and we’ve never had any issues. As a law firm, we primarily use it for client texting and for sending PDF documents to confirm appointments, court hearings, and other important matters. The ability to attach and upload PDFs is a huge plus. We also really appreciate being able to use our main office phone number instead of an 800 or 888 number—it keeps communication professional and seamless. Highly recommend. **What do you dislike about Text Request?** No true dislikes—occasionally there are updates that take a moment to adjust to, but nothing disruptive. **What problems is Text Request solving and how is that benefiting you?** Text Request solves the problem of efficiently communicating with clients via text while maintaining a professional presence. As a law firm, we rely on it to confirm appointments, court hearings, and send important documents like PDFs. This has saved us time, reduced missed appointments, and allowed us to communicate quickly and securely with clients using our main office number rather than an 800 or 888 number, which helps maintain consistency and professionalism. **Official Response from Ramey Miller:** > Thank you so much for taking the time to leave us this detailed review. We love working with law firms! Happy to see you don't have any true dislikes. If you ever have any questions or suggestions, please reach out to success@textrequest.com ### 5. Great for Direct Communication, But Pricey **Rating:** 3.0/5.0 stars **Reviewed by:** Alyssa C. **Reviewed Date:** January 29, 2026 **What do you like best about Text Request?** I really appreciate that Text Request allows us to have direct communication with our customers without the hassle of emails. I also value the mobile app because it lets me keep in touch with my customers while I'm on the go and might not be at my computer. Additionally, I like the group text features, even though they could be improved. I find the accessibility of the platform really nice, making it convenient for business marketing texts. **What do you dislike about Text Request?** Uploading contacts could be more easily done. Sorting them with the group messaging feature is a little complicated and takes several extra steps. The cost per text is pretty expensive, and it's cumbersome with the character limits and emojis and images costing more. **What problems is Text Request solving and how is that benefiting you?** Text Request lets me communicate directly with customers, avoiding the hassle of emails, and their mobile app keeps me in touch while on the go. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. Happy to hear that we help communicate with your customer. Please reach out to success@textrequest.com to talk about your contact upload concerns. We love to hear from our users. ### 6. Great for Small Business! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica C. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Text Request?** This is such an easy to use option for communicating with our customers. Even my boss who is not computer savvy picked it up quick! We were able to transfer all of our contacts seemlesly from our other service! **What do you dislike about Text Request?** Unable to send and receive video messages. This is a minor issue because we only have a handful of clients that want to share videos with us. **What problems is Text Request solving and how is that benefiting you?** Rather than making 20 plus phone calls a day to notify clients of their appointments, I am able to send group text messages, saving time and effort. Customers are able to share photos, saving us a trip out to do a consultation. **Official Response from Ramey Miller:** > Jessica, thank you for updating your review! we Appreciate your continued support! Please reach out if you have any questions. ### 7. Great SMS Tool for Businesses, but Advanced Features Require Subscription **Rating:** 4.5/5.0 stars **Reviewed by:** Anshu K. | Product specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Text Request?** Text Request is texting tool whoch allow companies to send and recive SMS using their phone number.we can also schedule and automate SMS through text request. it provide two way communication , customer service andinternal communication and marketing campaigns.we can also manage bulk massage sending or receiving. **What do you dislike about Text Request?** Its advance feature require subscription either monthly or annually which make costly to small or mdium size company. **What problems is Text Request solving and how is that benefiting you?** Text Request is texting tool which provide companies to send or recive SMS on exiting number. we can also handle bulk text or sms through automation or scheduling through API integration. we can also manage promotional marketing campaigns for companies. we can alo provide two way communication . **Official Response from Ramey Miller:** > thank you for leaving us this review. ### 8. A great application/software to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Sarthak D. | Account Executive, HR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Text Request?** Here are a few new things a like about Text Request - - Able to send standalone images/PDF's - New desktop app + browser extension makes it easier to access & is convenient. - Also we can assign roles per account user - Easy to sync with CRM's & quickbooks **What do you dislike about Text Request?** I think text request can improve with some points mentioned below - - Pricing is not clearly listed on the website for all plans. - mass messaging can feel limited with carrier restrictions. **What problems is Text Request solving and how is that benefiting you?** I was not able to contact properly to my customers and they were also facing the same issue because there was communicational gap, but now there isn't any and we are able to grow our business more efficiently. **Official Response from Ramey Miller:** > Thank you so much for taking the time to leave us a review. So glad that Text Request has made your day-to-day work easier. ### 9. A great application to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Dipanshu W. | Medical practitioner, Computer Games, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2023 **What do you like best about Text Request?** The best thing about this software is that it makes easier for a business to contact the consumers and the job is done very quickly and efficiently with no waste of time. **What do you dislike about Text Request?** There is nothing that I don't like about this software, I love the way this software works, because it is so easy and handy like any person who doesn't know how to use a computer will also be able to use this. **What problems is Text Request solving and how is that benefiting you?** I was having communicational issues with my customers in my business, but now I am easily able to talk to them and sell them my services. Good software for communication and marketing both. **Official Response from Ramey Miller:** > Dipanshu, thank you so much for leaving us a review. Please reach out if you ever run into any issues. ### 10. Revolutionized My Customer Interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Prince D. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about Text Request?** A Game-Changer for Customer Engagement – Intuitive, Beautiful, and Impactful". it has streamlined my communication, improved responsiveness, and elevated the overall customer experience. **What do you dislike about Text Request?** I would suggest exploring integrations or partnerships with other popular software platforms. If this tool could seamlessly merge with other systems businesses already use, it would become an even bigger game-changer. **What problems is Text Request solving and how is that benefiting you?** This software has been helping me solve business problems like, communicating with my customers over the phone, requesting and accepting payment online through this individual application. **Official Response from Ramey Miller:** > Thank you so much for updating your review. Can't wait to share your experience with the rest of the team! If you have any integrations you'd like to see, please reach out to your success rep, our text us! ### 11. Good but could improve! **Rating:** 3.0/5.0 stars **Reviewed by:** Flourish S. | Administrator / Front Desk, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Text Request?** I like how clear it is as the interfacing is very easy to navigate and I don't ever get lost trying to find information. I like that we are able to send texts that are bigger than 160 characters and that it is able to group them together. I like the function of the templates! **What do you dislike about Text Request?** I dislike that when I am creating a new text thread and I need to copy and paste something, the system will glitch and close out that tab. I am able to re-open it and my text is still there, however for some reason the contact was removed from it. I dislike that the colors are so bland, slightly depressing. I wish that the white and gray had a little bit of warmth to the colors. It can still be an off-white color but just bring in warmth. Same thing with the gray. I dislike that when I re-open the application it always goes to the grid view, I wish I could make the combined view open automatically every time I open text request. I also wish that in the sort and filter it was automatically sorted by newest first. Also, I really hate that if I ever resolve a conversation, if that person texts again it will not automatically make the conversation unresolved. I have to manually go in and uncheck it to make it unresolved. Which creates problems if it automatically puts the sort filter as show at the top all unresolved messages. I have accidentally missed many messages due to this feature. **What problems is Text Request solving and how is that benefiting you?** It is resolving having to use a physical phone to text patients. We use this in a clinic setting in order to check if patients are on their way to their appointment, send billing messages, and update patients on any information about their appointment. **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. I've let our Product team know about your dislikes. You can make those grid changes permanent by going into your user settings. Please reach out to success@textrequest.com and they can help you! ### 12. Early User of Text Request as Business **Rating:** 5.0/5.0 stars **Reviewed by:** Carol B. | Center Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Text Request?** Text Request has been easy to maneuver and learn. The tech staff has been great to meet with us via zoom and train as needed. The help tools are also great. There is so much marketing potential offered as well with Keyword searches and Customer Tags. It has been a great start to do business with this company. Our transition has been seamless. Thank you, Text Request and staff, for your continued support and service. After longer use, I still agree that it is a great service. **What do you dislike about Text Request?** I don't dislike anything. Everything is great! **What problems is Text Request solving and how is that benefiting you?** We needed a platform that enabled us to group text on the spot as well as track marketing. **Official Response from Ramey Miller:** > Carol, happy to hear that you've found Text Request easy to navigate and learn. ### 13. Effortless Patient Communication, No Phone Needed **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2025 **What do you like best about Text Request?** I love hearing from patients without having to pick up the phone **What do you dislike about Text Request?** Sometimes is confusing on desktop, especially with several conversations **What problems is Text Request solving and how is that benefiting you?** Patients sometimes skip appointments, TR helps us to hear from them **Official Response from Ramey Miller:** > Thank you so much for leaving us a review! Love your use case! If you need help with our desktop app, please reach out to success@textrequest.com ### 14. Text request works! **Rating:** 4.5/5.0 stars **Reviewed by:** Dick R. | Director of Franchise Development, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Text Request?** Text request is great at contacting my candidates any time of day and allows me to schedule meetings and keep them engaged. It was really easy to set up a workflow within my CRM and the support team is awesome! **What do you dislike about Text Request?** At this time there is nothing I dislike about Text Request. **What problems is Text Request solving and how is that benefiting you?** It solves my problem of instant contact with candidates and saves me time to schedule initial calls. Also it allows me to stay actively engaged with all of my contacts without having to think about it. Can you say time saver? **Official Response from Ramey Miller:** > Thank you so much for taking the time to leave us this review. We love you use-case! please let us know if you ever have any questions. ### 15. Premium Communication Made Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Jack B. | Insurance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Text Request?** Excellent communication is an essential part of our customer service, and Text Request makes it simple to keep organized. **What do you dislike about Text Request?** Key word searching could greatly improve navigation of old conversations. **What problems is Text Request solving and how is that benefiting you?** Text Request solves the complications of reaching all our customers in an efficient matter. **Official Response from Ramey Miller:** > Jack, Thank you for taking the time to leave us a review. So happy to hear that we've helped you reach your customers effectively. Sorry that you don't like the creating and modifying groups. Please feel free to reach out to, success@textrequest.com ### 16. Text Request Review! **Rating:** 5.0/5.0 stars **Reviewed by:** gen m. | sales, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Text Request?** What I appreciate most about Text Request is its Ease of implemation and the communication for businesses. The platform offers customer support, and a user-friendly interface that makes it easy to manage customer interactions via SMS. This direct form of communication enhances engagement and responsiveness, allowing businesses to build stronger relationships with their customers. In terms of frequency of use, we rely on Text Request daily. Whether it’s sending updates to clients, scheduling appointments, or answering questions in real time, it's become an integral part of our communication strategy. **What do you dislike about Text Request?** there are a couple of areas for improvement, integration with existing systems is generally straightforward, there can be challenges when trying to connect with less common software tools. Improving the ease of integration with a wider range of platforms would greatly enhance the user experience and make it more versatile for businesses with diverse tech stacks. As for ease of implementation, while the setup is straightforward for most, businesses with more complex workflows might find it requires additional time and resources to fully leverage its features. **What problems is Text Request solving and how is that benefiting you?** Text Request is solving several key problems for us, primarily around communication and responsiveness. One of the biggest challenges we faced was ensuring timely and effective communication with our clients. Traditional methods, like emails or phone calls, often resulted in delays, missed messages, or even miscommunication. Text Request eliminates these issues by providing a direct and immediate way to reach clients where they are most comfortable. We’ve seen a marked increase in response rates. Clients are more likely to engage with a text message than an email, which has led to more thorough and prompt discussions. This immediacy has also allowed us to resolve issues much faster, improving our overall customer service. **Official Response from Ramey Miller:** > Gen, thank you for leaving us a review. Spam is determined by outside carriers (ATT,Verizon,Etc.) If you have specific questions please reach out to success@textrequest.com ### 17. Extremely efficient way to send notifications to a patient. **Rating:** 5.0/5.0 stars **Reviewed by:** Nadiya V. | Patient Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Text Request?** It is very heplful to use TextRequest to remind patient's of their future appointment dates/times. The texting process is much easier than to send out calls. **What do you dislike about Text Request?** I'm not seeing any downsides so far with the application. It is a perfect way for offices to send out any imporant information without having to actually call the patient. **What problems is Text Request solving and how is that benefiting you?** The TextRequest application has helped us give patient's information in regards to any appointments without having to call or leave a voicemail. It is beneficial because now patient's have a reminder that is now showing up in their texts. **Official Response from Ramey Miller:** > Nadiya, thank you for taking the time to leave us a review. We love your use case. ### 18. The best tool for sending massive text messages for your customers **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge A. | Billing manager, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Text Request?** Text Request has been a game-changer for our communication strategy. The platform is incredibly easy to use, allowing us to send and manage text messages with customers effortlessly. The ability to schedule messages, set up automated responses, and track conversations in real-time has significantly improved our engagement and response times. Plus, the analytics features give us valuable insights into how well our texts are performing. Overall, it's a reliable and efficient tool that helps us connect with customers more personally and efficiently. **What do you dislike about Text Request?** So far there is nothing I dislike from Text request **What problems is Text Request solving and how is that benefiting you?** Text Request is helping us solve several communication challenges, primarily around customer engagement and response times. Before using the platform, we struggled with missed calls, emails that went unread, and long delays in getting back to customers. With Text Request, we can send quick, direct messages that get seen and responded to almost immediately. It's also helping us manage large volumes of inquiries more efficiently by allowing us to handle multiple conversations at once. This has improved our customer satisfaction, increased our team's productivity, and even helped boost sales through faster, more personal interactions **Official Response from Ramey Miller:** > Jorge, thank you for leaving us a review. Please reach out if you have any questions. ### 19. Text Request Improves Efficiency and Client Communications **Rating:** 4.0/5.0 stars **Reviewed by:** Alexis P. | Practice Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Text Request?** You are able to communicate freely with clients and have a paper record of it, receive pictures, and offer advice after hours. It also provides a good environment for our FEAR FREE hospital where we don't have phones ringing off the hook constantly! I also like that you can schedule texts to go out in the future. Update to original review: I dropped my score from a 10 to an 8, only because TR periodically has issues where you can't send text to pay links, will randomly log you out and say your login is invalid, or default to the hospital text line at the top of the list instead of the one you last left off on. These issues are seldom, but have been enough of an issue to mention and drop my initial score. **What do you dislike about Text Request?** I wish there was a notification/sound when texts come through from clients so when I am working after hours Text Request for the hospital I know when things come through without having to constantly check my computer. **What problems is Text Request solving and how is that benefiting you?** It allows our phones to not constantly be ringing and also allows our clients to send pictures of their pet's injuries to us for phone/telehealth consults which allows us to provide excellent care to our patients and provide our clients peace of mind. **Official Response from Ramey Miller:** > Alexis, thank you for leaving us a review. We actually do have a sound alert feature. I've included the link below. Please let us know if you run into any problems. ### 20. Best SMS service in 2024 **Rating:** 5.0/5.0 stars **Reviewed by:** Tatiana F. | Administrative assitant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Text Request?** I like that Text Request makes communication easy and fast. It helps businesses connect with patients quickly through text messages. I also like evething that Text Request offers to train us or know each option or each adjustment we can make. **What do you dislike about Text Request?** Sometimes, it can be hard to find specific features, and the learning curve can be a bit steep for new users. Additionalty, it a bit difficult to find oldest messages. **What problems is Text Request solving and how is that benefiting you?** Text Request solves communication delays by allowing quick text messaging. This helps me respond to customers faster and improves overall satisfaction. We can quickly communcate with patients vie SMS and it is easy for them to find incoming menssages **Official Response from Ramey Miller:** > Tatiana, thank you for leaving us a review. Please reach out to success@textrequest.com and they can help you with any features, and finding old messages. ### 21. Awesome From The Start **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2024 **What do you like best about Text Request?** The customer service at TextRequest has always been great! From the first contact, getting clear pricing and usage information as well as the training session when starting to use their service. We have always gotten promt responses with accurate information and they are always friendly and willing to help until your question/issue is resolved. Using Text Request has saved our office so much time using texts for appointment reminders, and patients have really liked the convenience of texts for reminders and other communication. **What do you dislike about Text Request?** There aren't any real dislikes or downsides of using Text Request. They offer different plans which do have some limitations of features, but I do like that you can add those features on to your plan without having to completely move to the next plan level. **What problems is Text Request solving and how is that benefiting you?** We have saved a great deal of time when using texts to send appointment reminders, and patients prefer text reminders most of the time rather than phone calls/messages. **Official Response from Ramey Miller:** > Thank you so much for leaving us a review. I am so happy to hear that our customer success teams have been helpful! Please reach out if you ever need anyhting. ### 22. my experience with text request **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Text Request?** that my team in the office could all see my messages with customers **What do you dislike about Text Request?** that i couldn't see the conversations of all the company **What problems is Text Request solving and how is that benefiting you?** when our company's other platform stopped working text request enabled me to continue serving our clients! **Official Response from Ramey Miller:** > Thank you for taking the time to leave us a review. Please get in touch with success@textrequest.com so they can look into your issue of not seeing the conversations. ### 23. TextRequest saves us time! **Rating:** 5.0/5.0 stars **Reviewed by:** Sylvan o. | Center Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Text Request?** TextRequest is great because we can quickly reach our clients and they can reach us. We can create groups, have an auto reply, and even schedule when our open and closed auto replies will go out. **What do you dislike about Text Request?** We cannot delete messages on the platform. They have to just get pushed down near the bottom. Sometimes it crashes but it usually comes back quickly. **What problems is Text Request solving and how is that benefiting you?** We can communicate easily with our clients. **Official Response from Ramey Miller:** > Thank you for taking the time to write us a review. Glad you like the groups feature. Please reach out to success@textrequest.com when your messages come back up. ### 24. Great Service for our Garage Door Business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Text Request?** We've been using this landline texting service for our garage door business, and it's been fantastic! It makes communication with our customers so much easier and more efficient. We can quickly send updates, schedule appointments, and answer any questions they have. It's definitely a game-changer for our operations. Highly recommend it to any business looking to streamline their customer interactions! **What do you dislike about Text Request?** The cost. It feels a bit steep. That may be because I was used to paying 1/3 as much when I had the service with another company. Just my two cents! **What problems is Text Request solving and how is that benefiting you?** Managing appointment reminders. Before, we had to call each client individually, which was super time-consuming. Now, we can send out text reminders quickly and efficiently, ensuring our clients never miss an appointment. It’s been a game-changer for our scheduling process! **Official Response from Ramey Miller:** > Thank you so much for leaving this review. We love your use case! ### 25. Huge fan of Text Request **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew J. | Guest Experience Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Text Request?** I like the availability to work on texts as a team, our whole team can promptly answer texts and can pick right up where someone else left off. **What do you dislike about Text Request?** Sometimes it does not show when someone else is typing, so two people end up responding to the same message. **What problems is Text Request solving and how is that benefiting you?** Allows us to quickly and effectively communicate with clients. **Official Response from Ramey Miller:** > Matthew, thank you for leaving us a review. Please reach out to support@textrequest.com when the typing doesn't show up. ### 26. Best SMS service for your Business **Rating:** 5.0/5.0 stars **Reviewed by:** Brian T. | Staff Member, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Text Request?** I like that is a good option to communicate with customers or notify something important, I also like the way they engage with customers to take advantage of its features **What do you dislike about Text Request?** The user Interface seems difficult to me when I try to search old messages **What problems is Text Request solving and how is that benefiting you?** When a customer is not able to pick up the phone they prefer to receive a text message with information and is easier that way to notify something **Official Response from Ramey Miller:** > Thank you for leaving us this review. Please reach out to success@textrequest.com so they can look into your search issues. ### 27. Awesome and easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Jose O. | DME Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Text Request?** Easy to contact our patients without the hassle of being unable to reach them due to them thinking we are a spam caller. Easy to provide the best customer service when we are able to communitcate to a patient when they might not be avaiable. **What do you dislike about Text Request?** Sometimes members say they do not receive our messages but its one in ton. Other than this nothing else really to dislike. **What problems is Text Request solving and how is that benefiting you?** I work in the DME department so whenever I need to reach a member in regards to orders If they don't answer I send a quick text with my direct number and they usually get back to me faster than a Voicemail **Official Response from Ramey Miller:** > Jose, thank you for taking the time to leave us a review. Please reach out to success@textrequest.com to talk about your delivery. ### 28. A great experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Text Request?** Very easy to use. I love the convienent compose message as well as the ability to update contacts while I'm texting them on the desktop app, instead of going into a separate tab. **What do you dislike about Text Request?** The search feature isn't optimized, it does take time to get the contact I'm searching for. **What problems is Text Request solving and how is that benefiting you?** Texting in one location and having a singular source of all my contacts that will not only keep message history, but store it in a location that is not my own. **Official Response from Ramey Miller:** > Thank you for leaving us a review. ### 29. IT SEEMS TO BE GOING REALLY GOOD. WE ALL LIKE IT **Rating:** 4.0/5.0 stars **Reviewed by:** cindy k. | PSR, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Text Request?** WE CAN TEXT PT INSTEAD OF CALLING AND IT TELLS US WHEN THE TEXT DID NOT GO THOUGH **What do you dislike about Text Request?** IT DOES NOT ALERT YOU WHEN THEY TEXT BACK **What problems is Text Request solving and how is that benefiting you?** WE DONT NEED TO BE ON THE PHONE WE CAN JUST TEXT **Official Response from Ramey Miller:** > Thank you for this review. We love that you are texting patients. We do have alerts and notifications that should alert you. Please reach out to success@textrequst.com ### 30. Text request is very simple and user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Erin C. | Staffing specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Text Request?** Being able to contact our employees via text message is a major bonus for our company **What do you dislike about Text Request?** I wish I was able to do it out of our database as a shortcut instead of another browser. **What problems is Text Request solving and how is that benefiting you?** Being able to get into contact with our employees more quickly. I love text request **Official Response from Ramey Miller:** > Erin, thank you for leaving us a review. We actually have a Chrome extension feature that allows you to text with Text Request while on another site, or CRM. Here is the info on it: https://www.textrequest.com/product/chrome-extension . You can also contact success@textrequest.com if you have any questions. ### 31. easy and direct **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Text Request?** EASE OF IMPLEMMENTARION, TO COMMUNICATE WITH AGENTS DIRECTLY **What do you dislike about Text Request?** IT TAKES A WHILE FOR IT TO REFRESH AND SHOW THE UPDATED CONVERSATION. **What problems is Text Request solving and how is that benefiting you?** SERVES AS A TOOL TO COMMUNICATE WHEN PEOPLE ARE BUSY WITH THEIR DAY TO DAY. **Official Response from Ramey Miller:** > Thank you for leaving us this review. Please reach out to support@textrequest.com so they can look into the refresh rate for you. ### 32. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Text Request?** Text Request makes it easy to message between other employees and customers. The groups feature is great to quickly send group messages to necessary contacts. **What do you dislike about Text Request?** Adding display names could be a step easier versus going back in to edit each person. **What problems is Text Request solving and how is that benefiting you?** An easy way to contact other employees and customers. **Official Response from Ramey Miller:** > Thank you for leaving us a review. ### 33. Fast and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Crystal H. | Certified surgical technologis, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Text Request?** Gives reassurance that patients get messages on time **What do you dislike about Text Request?** There isn't anything I can say that I dislike about text request **What problems is Text Request solving and how is that benefiting you?** It solves the issues of not knowing if patients are receiving the messages we leaving. With text request it sends notice allowing us to see if message was delivered or not **Official Response from Ramey Miller:** > Crystal, thank you for the review. ### 34. Text request is wondeful! it is user friendly and allows for an easy way to communicate **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsey T. | Medical Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Text Request?** It is very helpful in ensuring that patients are aware of their appointments, requisitions, any cancellations etc. It is a quick easy efficiant way to communicate! I highly recommend. **What do you dislike about Text Request?** There arent really any negative reviews about text requests, I think it is great. **What problems is Text Request solving and how is that benefiting you?** It is helping solve the on going Phone tag which can happen when trying to call patients about appointments etc **Official Response from Ramey Miller:** > Chelsey, thank you for taking the time to write this review. Please let us know if you ever have any problems. ### 35. Must have texting product for your business **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew B. | Director of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Text Request?** Easy to set up and use. Great customization and ways to track communications with potential customers. **What do you dislike about Text Request?** Cost can get expensive if you text frequently. Onboarding can be tricky too. **What problems is Text Request solving and how is that benefiting you?** Helps us to track text messages in one central place and log them in Hubspot automatically. **Official Response from Ramey Miller:** > Andrew, thank you for leaving us a review. ### 36. Great app to get in touch with customers **Rating:** 4.0/5.0 stars **Reviewed by:** Katherine R. | Food And Beverage Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Text Request?** Group messages! It's been a life saver for me. **What do you dislike about Text Request?** Sometimes the app does crash. A stronger server would help. **What problems is Text Request solving and how is that benefiting you?** Our demographic has shifted to a younger audience and many of them don't like phone calls. This helps us reach out to new clients. **Official Response from Ramey Miller:** > Katherine, thank you fo this review. ### 37. Works well. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Text Request?** Works well. Easy to communicate with both customers and coworkers. **What do you dislike about Text Request?** Easy to report as spam, but that is a carrier issue. **What problems is Text Request solving and how is that benefiting you?** Easily able to communicate with customers, sending and receiving messages and pictures. Also able to send out work wide texts for those without emails. **Official Response from Ramey Miller:** > Thank you for leaving us a review. ### 38. It is better the GoTo texting **Rating:** 5.0/5.0 stars **Reviewed by:** Amy M. | Hr Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Text Request?** Being able to access all the messages in 1 space and its user friendly **What do you dislike about Text Request?** No real complaints. Love it!! Response time is really quick. **What problems is Text Request solving and how is that benefiting you?** Communicating changes in shift and start time. **Official Response from Ramey Miller:** > Amy, thank you so much for this awesome review. Happy to hear that Text Request is surpassing your expectations! ## Text Request Discussions - [What benefits have you had with Text Request?](https://www.g2.com/discussions/26665-what-benefits-have-you-had-with-text-request) - 1 comment, 1 upvote - [How do you use text request?](https://www.g2.com/discussions/how-do-you-use-text-request) - 1 comment - [What is a Request text?](https://www.g2.com/discussions/what-is-a-request-text) - 1 comment - [What are texting features?](https://www.g2.com/discussions/what-are-texting-features) - 1 comment - [View Text Request pricing details and edition comparison](https://www.g2.com/products/text-request/reviews?filters%5Bsentiment_snippet%5D=1815791&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+00%3A13%3A55+-0500&secure%5Bsession_id%5D=a847f213-162e-43d2-ace2-2f240df00caa&secure%5Btoken%5D=926c2fb573abb09d61c19e19d8d19df6f26c3e1e302e851e2b98a72e20145e82&format=llm_user) ## Text Request Integrations - [Zapier](https://www.g2.com/products/zapier/reviews) ## Text Request Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Messenger** - Video Chat - Generative AI **Business Instant Messaging** - File Sharing - Notifications - Search - Screen Sharing - Alerts/Notifications **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis - Competitive Analysis **Channels** - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Business Instant Messaging ** - Audio Conferencing - Video Conferencing - Two-Way Audio & Video - Conferencing **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Business Instant Messaging** - Mobile Application - Web Application - Third-Party Integrations - Active Directory Integration **SMS Platform** - Reporting - Marketing Automation - Text-to-Landline - Short Codes - API Integration - QR Codes **Generative AI - Business Instant Messaging** - Text Summarization **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **In-House Management** - Employee Performance - Team Workflow **Generative AI** - Generative AI **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation - Generative AI **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction - Multi-Language **AI Automation - SMS Marketing** - AI SMS **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking **Additional Functionality** - Group Messaging - Bulk Send - Meeting Management - Mobile Access - Rich Text Editor - Role-Based Permissions - Discussions/Forums - Transcripts/Chat History - Contact Management - User Management - Message Recall - Canned Responses - Document Storage - Collaboration Tools - Activity Dashboard - Reporting & Statistics - Multi-Channel Communication - Workflow Configuration - Single Sign On - Access Controls/Permissions - Task Management - Reminders - Read Receipts - @mentions - API - AI Copilot - Real-Time Chat - SSL Security - Data Import/Export - Email Management - Search/Filter - Secure Data Storage - Activity Tracking - Broadcast Messaging - Customizable Branding - Drag & Drop - Commenting/Notes - Employee Database - One-to-One Messaging - Event Calendar - Tagging - Customizable Templates - Real-Time Updates - Employee Photos - Mobile Alerts - Engagement Tracking - Blogs **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management ## Top Text Request Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,026 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,072 reviews) - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,514 reviews)