It helps us streamline feedback, both internal and external. It allows users to submit feedback whenever they need! Review collected by and hosted on G2.com.
Don't necessarily dislike anything - it's been great to use so far! Review collected by and hosted on G2.com.
Enables users to report bugs and give feedback directly in the browser, which can also be integrated with Trello (for example). Simple set up (one line of code), and very user friendly Review collected by and hosted on G2.com.
Could be easier if it was opened up to all external test users, rather than individual external user accounts Review collected by and hosted on G2.com.
As a product manager turned QA, I felt that Tether broke the need to use many tools to capture and report bugs effectively. It not only helped solve those critical problems but went above and beyond our expectations. Review collected by and hosted on G2.com.
I didn't find anything odd or any feature unnecessary. Review collected by and hosted on G2.com.
Thanks Sam! I think you hit the nail on the head when you laid out all the apps that Tether replaces. That has always been our vision and it is great to hear it from our user's perspective.
the ability to pinpoint a problem in a friendly and easy way Review collected by and hosted on G2.com.
i wish if i can get a preview of the problem in the email Review collected by and hosted on G2.com.
Hey Kevin, thanks so much for the review and feedback!
Updating the content and structure of our emails to be more insightful has been on our list for awhile. Bumping it up higher now.
Thanks again, looking forward to continue to help you and the team out.
Tether helped us to streamline our testing and review process before deploying stores for our clients. It has saved us huge amounts of time, and it is great to have a record of all these bugs and suggestions in one place as a single source of truth. Review collected by and hosted on G2.com.
Tether is building a tool that solves a number of problems for businesses like ours. There are several suggestions that we have provided to them for features like extending the ability to add custom bug types. As they continue to grow and scale, Dan and the team will evolve the product to add more intricate functionality. Review collected by and hosted on G2.com.
Thanks for the review, Gordon! I'm really glad to hear that Tether has helped your agency streamline your testing and review process. I'm happy to hear that having Tether create a single source of truth helps keep feedback organized for you and your clients. Looking forward to continuing to make you a happy user.
The ease of use of taking screenshots and screen recordings and sharing them with other users on the team. Review collected by and hosted on G2.com.
Nothing much I can nitpick about. The whole system is integrated really well. Review collected by and hosted on G2.com.
I love that it is very easy to use. We use Tether on our website and it has definitely increased product suggestions across the company. Also! Being able to take screenshots or capture videos is super helpful to showcase exactly what I mean as some things are hard to explain in text only. Review collected by and hosted on G2.com.
I honestly can't think of any downsides. Review collected by and hosted on G2.com.
Thanks for the great review Farrah! I'm glad to hear that Tether has helped you and your team more efficiently report feedback and issues. Looking forward to continue to serve you guys in the future:)
The connection with multiple other systems, while also keeping functionality in this system as well, like asignee and status of a ticket.
Also that it is really easy for users to report issues to the dev team. And the report includes much information that can help with resolving the tickets. Review collected by and hosted on G2.com.
I dislike that you can not set the status to unseen after viewing a ticket via the link in the email. Review collected by and hosted on G2.com.
Hey Duncan,
Thanks so much for your review, I am glad to hear that Tether has helped make the dev process easier for your team, and that our integrations made the process seamless:)
We plan to make the statuses manually editable, rather than update based on in-app events very soon, thanks for the feedback!
Tether is a concise and straightforward solution for submitting bug fixes and changes. We utilized Tether on our website, Velochair, making it easy for our dev team to receive screenshots of our suggested changes. Being able to integrate Tether into existing workflows will help to keep everything under one roof and make tracking fixes a cinch. Review collected by and hosted on G2.com.
The screen-sharing prompt is part of the cropping feature. At first, I was confused about how to zoom in on the specific area, but I quickly realized there was a crop icon above the screen-share that allowed me to focus on one particular area. A slight learning curve on my part, but nothing that would hinder workflows. Review collected by and hosted on G2.com.
Thanks so much for your review Dani!
I am glad to hear that Tether was helpful for you and your team when it came to sending feedback and issues to your developers.
We'll try to make it more clear how the crop function works, thanks for the feedback!
The team seems to be the best part about tether, they're helpful, responsive and receptive about feedback.
The widget and it's custom fields are also pretty useful. Review collected by and hosted on G2.com.
Would love for them to add the ability to add wildcard domains where one project can point to more than one url.
An actual JavaScript/npm SDK would also be great for local delivery and performance. Review collected by and hosted on G2.com.