Our QA team is not very versed in writing scripts, but TestComplete allows you to use keyword tests that are very robust unlike others that are click XY locations. We are able to seamlessly use the same keyword tests across multiple browsers, desktop, and mobile screens. We are able to test the UI and API at the same time (even without SoapUI integration). TestComplete is very easy to learn, and you can quickly get up and running and see results.
Also, the smartbear community is a fantastic resource to have when I come across issues or questions. Support has always been friendly, and always give detailed responses to help.
I was able to be a beta tester for the new OCR feature, and at first I was struggling with its use. But just like anything else I was able to reach out to the community and documentation and soon I was using it to help validate PDF's, which is something that was still a manual step. The other new feature that I personally liked was the ability to see items in name mapping that are not being used. When personally my biggest headache is managing that repository, the ability to confidently clean it up is a huge help and relief. Review collected by and hosted on G2.com.