BW

Ben W.

CEO

Small-Business (50 or fewer emp.)

1/30/2023

"This is the future!"

5/5

What do you like best about TestBox?

Before I had to do a variety of demos of support software before finding the right one, with Testbox I can compare several, which saves me time! Review collected by and hosted on G2.com.

What do you dislike about TestBox?

None that I am aware of! The testing experience was wonderful! Review collected by and hosted on G2.com.

UT

Verified User in Telecommunications

Enterprise (> 1000 emp.)

5/16/2023

"Great interface, super fast and easy to use with a seamless integration experience!"

5/5

What do you like best about TestBox?

How quickly it loads and how clean it looks! Review collected by and hosted on G2.com.

What do you dislike about TestBox?

The fact that the content is currently only offered in English. Review collected by and hosted on G2.com.

TJ

Ty J.

Enterprise (> 1000 emp.)

2/9/2023

"Terrific UI/UX"

5/5

What do you like best about TestBox?

Being able to test and compare software products in bake-offs is so much easier when you don't need to build out entire accounts. Great UI/UX Review collected by and hosted on G2.com.

What do you dislike about TestBox?

You don't get a full picture of the implementation side of the software. Review collected by and hosted on G2.com.

CT

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

1/30/2023

"Great company that allows you to test out CX software and compare different ones"

5/5

What do you like best about TestBox?

Being a partner with Testbox, it's the team there that are so great. They always offer to help and support us in any way necessary Review collected by and hosted on G2.com.

What do you dislike about TestBox?

Honestly can't think of anything!!!!!!!! Review collected by and hosted on G2.com.

IM

Isabela Husum M.

Mid-Market (51-1000 emp.)

2/11/2023

"Great to know more about the best customer success platforms"

5/5

What do you like best about TestBox?

Ability to compare B2B software in demo accounts. Review collected by and hosted on G2.com.

What do you dislike about TestBox?

There is nothing to dislike! It was quite easy to start using it. Review collected by and hosted on G2.com.

AC

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

9/29/2021

"I wish this existed years ago -- would've saved me loads of time, frustration, and money."

5/5

What do you like best about TestBox?

I like that TestBox removes complexity from software evaluation while saving time & money. I love that I don't have to rely on a salesperson to get me access to an environment to test. I also feel really equipped on TestBox because key use cases are already mapped out. This means that I don't have to sit through meetings with my business partners to get their use cases, and then synthesize/organize everything for testing, and then coordinate with sales people to start testing. I also really like that TestBox makes it easy to collaborate with others through the evaluation process to make sure we're choosing the right product. Changing software down the line is incredibly costly, and choosing the wrong one and sticking with it might be even worse. Evaluating software through TestBox gives us confidence that we're choosing the best one for our needs. Review collected by and hosted on G2.com.

What do you dislike about TestBox?

That there aren't more use cases! Outside of TestBox, we're evaluating supply chain software now. I'm tired of sitting on hour-long calls for sales reps to get my requirements, especially when I know that I'll have to repeat them later. Review collected by and hosted on G2.com.

Recommendations to others considering TestBox:

Honestly, give it a try. You'll find it much easier than working with salespeople directly. A lot of the work is already done for you. You'll save time, money, and energy. Review collected by and hosted on G2.com.

What problems is TestBox solving and how is that benefiting you?

I'm solving for wasted time and money, for inefficient sales processes, and for easier collaboration with colleagues through the evaluation process. The biggest benefit is being able to choose software confidently, knowing that I've evaluated it comprehensively (while not spending a ton of time). Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

10/5/2021

"TestBox saves time while letting me get hands on and make better purchasing decisions"

5/5

What do you like best about TestBox?

TestBox is a great product that I'm happy to write my first review for. Three things stand out that make me recommend it:

1) It does the product discovery for me and compares the functions and prices across them so I don't have to.

2) I can actually get hands-on with a live test environment. In this way, I get a true sense of how a product works (or doesn't) before I make the purchase decision.

3) It tracks all my feedback and my teams too and presents it in an easy summary to help make the decision easier and a lot better too. Review collected by and hosted on G2.com.

What do you dislike about TestBox?

I'd love for TestBox to add even more products to its suite. Review collected by and hosted on G2.com.

AS

Ali S.

Founder

Small-Business (50 or fewer emp.)

10/1/2021

"Making demos easy"

5/5

What do you like best about TestBox?

TestBox is a great new solution to help you figure out what it's like to demo a software without having to go through the hassle of contacting sales, setting up the demo, having that awkward interaction when you're really just trying to figure out what it's like to drive the tool/platform first. Plus, it comes pre-populated which is actually better than a sandbox or free trial since most of those instances do not have any data in them and it's hard to see the power of the tool at its fullest capacity. They do connect you with the vendor when you're ready, so that makes for a more smooth handoff when in fact you are ready to buy. Review collected by and hosted on G2.com.

What do you dislike about TestBox?

At the moment, the number of softwares you can demo is obviously limited and I imagine they won't cater to every single SaaS solution under the sun. That being said, I know their team is open to feedback and insights so if you do stumble upon something that seems like an opportunity or roadblock, they are sure to respond. Review collected by and hosted on G2.com.

CC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

9/27/2021

"Hands-on customer-led software evaluation. What a delight!"

5/5

What do you like best about TestBox?

The instant sandbox environments for users to compare features with! Review collected by and hosted on G2.com.

What do you dislike about TestBox?

Nothing to dislike - really! It's free, they are expanding available software to review and are quite streamlined. Review collected by and hosted on G2.com.

Recommendations to others considering TestBox:

I would highly recommend you give TestBox a try before you reach out to the enterprise sales teams. It lets you make an informed choice as you are able to try out each software for your specific use case!

Do pay attention to the onboarding guide for each software, as different vendors call the same feature by different names. However, TestBox makes it consistent for easy comparison. Review collected by and hosted on G2.com.

What problems is TestBox solving and how is that benefiting you?

You can instantly compare how one SaaS application works against another for the same feature set and can write notes. This helps you try out all the available software in the market for your problem and come up with a proved solution to meet your needs.

It pre-populated instances so that it is easy to see how the software would perform in real-life scenarios. I love the little onboarding guides that familiarize the software features across multiple vendors.

I was able to compare different customer service solutions like - Zen desk, Fresh desk, hub spot, help scout, etc. from a single location and see what sets each software apart.

I am glad to see that we are finally moving to an era where customer led software exploration is the norm.

I can't wait to see what new software Test Box keeps coming up with, but it is already very useful given its current repertoire! Review collected by and hosted on G2.com.

AM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

9/27/2021

"Test enterprise software in a sandbox environment!"

5/5

What do you like best about TestBox?

Frankly, this tool makes so much sense that I can't believe it didn't already exist. Testbox is a platform that allows my team to try enterprise software during our buying process without the weeks (or sometimes months) of sales calls it takes to get set up with a demo. We have been able to test different customer support platforms side by side in the browser, using real data. And it all takes place in a sandbox-style environment in the browser.

It has the potential to cut our discussion making time down from months to weeks. It's crazy. Review collected by and hosted on G2.com.

What do you dislike about TestBox?

It will be exciting to see them break into more software verticles. They currently only have customer support software (Hubspot, Zendesk, Freshdesk, etc.), but it looks like there's already more on the way. Review collected by and hosted on G2.com.

What problems is TestBox solving and how is that benefiting you?

We have been looking into new customer support software and the sales process to make a decision is unbelievable long. The number of resources we have to allocate just to understand how each option will work is huge. Testbox is trimming that project down from a team to a single person, and from months of sales calls to weeks of hands-on testing. Review collected by and hosted on G2.com.