# Tessitura Reviews **Vendor:** Tessitura Network **Category:** [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm) **Average Rating:** 3.8/5.0 **Total Reviews:** 79 ## About Tessitura Unify operations. Deepen customer relationships. Grow revenue. Tessitura is a nonprofit technology company dedicated to helping arts and culture organizations thrive. Our comprehensive CRM platform is built specifically for the cultural sector, integrating ticketing, fundraising, memberships, marketing, education and business insights into one powerful system to fuel your mission’s success. Tessitura’s unified CRM provides a comprehensive, 360-degree view of every individual who interacts with your organization — whether they’re a ticket buyer, donor, member, volunteer or student. All customer interactions, from purchases and contributions to communications and preferences, are captured in a single, accessible profile. This centralized data enables teams across departments to personalize engagement, track relationships over time and make data-driven decisions. The platform also supports complex relationship mapping — connecting individuals to households, schools, foundations and networks — while maintaining industry-leading security and user permissions. With Tessitura, customer data becomes a strategic asset, powering insights, workflows and lifelong engagement. Key features include: Ticketing & admissions Sell any type of ticket — general admission, timed entry or reserved seating — with flexible tools for dynamic pricing, subscriptions and promotions. Fundraising & memberships Manage the full donor lifecycle, from online giving to major gifts and planned giving, with integrated stewardship and campaign tracking. Marketing Use behavioral data to create targeted, multichannel campaigns that drive engagement and revenue. Business insights Make data-driven decisions with drag-and-drop analytics, customizable dashboards and cross-departmental insights. Mobile & e-commerce Deliver seamless, branded experiences for ticketing, donations and memberships — optimized for mobile. More than software … a community. Tessitura supports over 800 organizations in 10 countries, including theaters, museums, zoos, aquariums and symphonies. Our team provides 24/7 support and expert guidance to help organizations grow revenue and build lasting engagement. Tessitura is a proven, scalable solution tailored to the unique needs of the cultural sector. ## Tessitura Pros & Cons **What users like:** - Users highly value the **responsive customer support** from Tessitura, ensuring effective solutions and ongoing improvements. (10 reviews) - Users value the **robust and customizable system** of Tessitura, praising its flexibility and responsive customer support. (10 reviews) - Users appreciate the **ease of use** of Tessitura, making training and onboarding seamless across departments. (9 reviews) - Users value the **helpful customer support** of Tessitura, noting their dedication to continuous improvement and problem-solving. (9 reviews) - Users value the **integrated analytics suite** of Tessitura, enhancing engagement strategies and supporting marketing campaigns effectively. (7 reviews) - Functionality (7 reviews) - Customization (6 reviews) - Database Management (6 reviews) - Data Management (6 reviews) - Ticketing (6 reviews) **What users dislike:** - Users face a **difficult learning** curve with Tessitura, requiring significant time for effective onboarding and usage. (11 reviews) - Users find Tessitura's **steep learning curve** challenging, requiring significant time and effort to master its features. (11 reviews) - Users experience a **steep learning curve** with Tessitura, making onboarding and retention of knowledge challenging. (11 reviews) - Users struggle with **complexity** in Tessitura, finding it difficult to learn and troubleshoot, especially compared to other systems. (6 reviews) - Users often struggle with the **complexity issues** of Tessitura, finding it challenging to learn and navigate effectively. (5 reviews) - Expensive (5 reviews) - Limited Features (5 reviews) - Difficult Learning Curve (4 reviews) - Expertise Required (4 reviews) - Limited Customization (4 reviews) ## Tessitura Reviews ### 1. Comprehensive Features and Flexible Solutions, Backed by Excellent Resources **Rating:** 4.5/5.0 stars **Reviewed by:** chax r. | Ticketing Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Tessitura?** Tessitura has a wide range of functionalities and gives the user complete control over their database. Documentation, instructional videos, and other materials designed to help people learn and navigate tessitura are easy to find and easy to understand. it does not try to be a one-size-fits-all solution, there are usually multiple possible ways to reach a desired result tailored to a wide range of use cases. **What do you dislike about Tessitura?** There can be a pretty steep learning curve when on boarding new users due to how much there is to do in tessitura. There are a few basic discount types or configuration options for reporting that aren't available and really seem like they should be. **What problems is Tessitura solving and how is that benefiting you?** We use tessitura as a comprehensive database that tracks every contact we have with our patrons and/or donors, from ticket sales to donations to attendance history and even email marketing. It is also what we use for configuring and handling ticket sales, discounts, and anything regarding seats to any performance at our venue. Everything we need is in one place and can be modified from the same place. ### 2. Outstanding Community and Support, Powerful Data Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Nicole E. | Senior Director, Development Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Tessitura?** I am a fan of the Tessitura community. If the documentation is falling short on a specific area, you can launch your question to the community, and usually someone has already had the same issue and come up with a creative solve. They have also spent a lot of time enhancing their support team, which is reflected in response to tickets. Finally, it's a huge boon to have your visitation data linked with your fundraising data. It was the reason for it's original creation and it continues to be a leader in that space. **What do you dislike about Tessitura?** Version 16 has seen major upgrades in usability, though it has traditionally been a complex system. It has a lot of power behind it, and that can overwhelm trepidatious users or those without power who have the skill of communication on their teams. **What problems is Tessitura solving and how is that benefiting you?** Tessitura is spending a lot of time being as powerful a museum tool as it is for theaters. The future is bright with their focus on building out ticketing with ease and fewer "venue" restrictions and out-of-the-box member card functionality. Additionally, the analytics are becoming more user-friendly with prebuilt dashboards. Basically, any way they can offer functionality that is stellar and doesn't require anothe vendor contract is a win. ### 3. All-in-One Powerhouse, But Overwhelming for New Users **Rating:** 4.5/5.0 stars **Reviewed by:** Madison K. | Sales and Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Tessitura?** I love that its an all in one platform. I love that all departments can find something useful in it. I love how I can access data from all the years we have used the platform. I wasn't with the company when it was implemented, but I have been around for upgrades and its only getting easier and easier. The customer support team is incredible and I love working with them through every weird quirk. I use it every day. **What do you dislike about Tessitura?** Its a bit overwhelming for new people. Especially those who have never used a CRM before. Its expensive as well. I think that it works well if you know what you are doing with it, but this is after using the program for 8 years, but I still don't feel like I am using it to its full potential. **What problems is Tessitura solving and how is that benefiting you?** With Tessitura, we are able to sell tickets to patrons, take fundraising revenue, and keep track of everything in one system. ### 4. Outstanding Support and Community Make Tessitura Stand Out **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa M. | Vice President, Marketing & Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Tessitura?** What I appreciate most about Tessitura is the incredible community and support ecosystem they've built. The user groups and TLCC conference create genuine opportunities to connect with peers and share best practices across the industry. I'm impressed by how they consistently update and improve features based on actual user needs rather than just chasing corporate profits—they truly seem focused on serving their membership. And the staff themselves are outstanding; they're remarkably helpful and respond quickly to inquiries, which makes such a difference when you're trying to solve problems or implement new workflows. It's rare to find a software company that combines powerful technology with such a genuine commitment to supporting the people who use it every day. **What do you dislike about Tessitura?** While I appreciate that Tessitura operates as a nonprofit focused on serving its members, this sometimes means more limited resources compared to larger commercial software companies. I'd also love to see them accelerate their adoption of AI capabilities to help organizations work more efficiently with patron data and communications. **What problems is Tessitura solving and how is that benefiting you?** Tessitura puts the customer at the center of everything from the very beginning, which is transformative for how we work. We can track all interactions with each patron—ticket and subscription purchases, contributions, special event attendance, solicitations, you name it—all at the individual patron level. This comprehensive view means we're never working in silos or missing part of someone's relationship with our organization. It allows us to be more strategic and personalized in our communications, understand our patrons' full engagement journey, and make smarter decisions about everything from programming to fundraising. ### 5. Robust, Customizable, and Responsive—Worth the Investment **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan E. | Director of Ticketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Tessitura?** Tessitura is so robust and customizable. It has been very rare in my nearly 10 years of using Tessitura that I haven't been able to solve a problem. They listen, adapt, and genuinely care about their community's feedback. Ease of use has gotten better with time. **What do you dislike about Tessitura?** Tessitura is expensive, but you get what you pay for. You definitely need someone on your team with technical expertise or curiosity to get the most out of Tess, or you need to be able to pay a consultant to help. If you have someone technically inclined and who is curious on your team, you'll be able to get by on the basics just fine. Older versions were difficult to train folks on, but with v16, that has gotten significantly better. **What problems is Tessitura solving and how is that benefiting you?** Tessitura allows us to holistically house, view, and analyze our data. The addition of Tessitura Analytics has been a game changer. Having a multipurpose CRM that allows all of our transactional spaces to live in one core environment supercharges our reporting. ### 6. Robust Event Ticketing with Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Elizabeth C. | Ticket Services Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Tessitura?** Robust system that can deal with ticketing multiple events, in multiple ways. Great customer support and a really responsive team. Dedicated to continuing to improve the software and process. **What do you dislike about Tessitura?** There are some many features and possible customizations that it requires additional resources both human and financial. To get the most of the system, I need to work with a consulting group. **What problems is Tessitura solving and how is that benefiting you?** Tessitura provides a robust system but also has tools to make set up easier and more user friendly than other systems. What used to take days to set up, only takes hours with Tessitura. Because the system is flexibility, we can also use it in the way that best fits our business model rather than try to fit our business to their model. ### 7. Feature-Rich and Customizable with Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Ben O. | Business Systems Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Tessitura?** Tessitura has a wealth of features and is highly customization, which allows you to fit the software to your business needs. They have a fantastic customer support team with quick response times. Powerful data analytics integration with Sisense for data insights. **What do you dislike about Tessitura?** Tessitura's size can make it have a steep learning curve and requires quite a bit of dedicated time to make the most out of. This can mean difficulty onboarding users and building buy-in. **What problems is Tessitura solving and how is that benefiting you?** Tessitura helps us know our patrons, sell tickets, manage our donors, register students into classes, and help us market to segments. It also provides valuable data insights on our business. It helps us reach and know our patrons and allows us to manage them and their data. ### 8. Detailed Reporting with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** brooke h. **Reviewed Date:** November 07, 2025 **What do you like best about Tessitura?** I like Tessitura because it allows me to input a large amount of data and, in return, provides detailed outputs effortlessly. This capability is especially handy for generating reports that are crucial in our theatre activities, akin to a register for all happenings. Also, having the ability to easily handle such vast amounts of data sets me free from tedious data entry tasks, allowing me to focus my time and efforts on more analytical work, which I deeply appreciate. This aspect of Tessitura enhances my productivity and adds significant value to my daily workflow. **What do you dislike about Tessitura?** I faced several challenges with the Education Registration Extension in Tessitura. Initially, there were many teething problems, which hindered its efficiency. A significant issue is that the extension does not write back to email, which complicates communication processes. Additionally, the date of birth format defaults to American, but I believe an English format should be standard to avoid confusion. The report generated from this extension also needs improvement to be truly useful. Another inconvenience is the requirement to fill out all the information across several different tabs, which could be streamlined for ease of use. Furthermore, the order page includes a source number whose relevance seems questionable, indicating potential unnecessary complexity. **What problems is Tessitura solving and how is that benefiting you?** I use Tessitura to generate detailed theatre reports and manage orders efficiently, saving time on data input and enabling me to focus on analysis. ### 9. Powerful CRM with Great Support but Steep Learning Curve **Rating:** 4.0/5.0 stars **Reviewed by:** Richard A. **Reviewed Date:** November 06, 2025 **What do you like best about Tessitura?** I have been using Tessitura for six years, and I appreciate how it serves as the single source of truth for admissions, membership, and contribution processes. This integration of business channels significantly enhances the accuracy and targeting of our patron engagement strategies. I find Tessitura's analytics suite incredibly beneficial for supporting grant initiatives and developing robust marketing campaigns. Additionally, the support system offered by Tessitura is truly reassuring. We have access to assistance for both minor technical issues and larger projects, utilizing channels like standard support, Extended Services, and other specialized groups. The Extended Services team, in particular, has deepened Tessitura's understanding of our organizational needs, allowing for solutions to more nuanced problems. Regular check-ins help us stay informed and on track with our initiatives. Despite the challenging setup, Tessitura's substantial on-site and online support eased the migration of resources and customization. Overall, leveraging Tessitura has been a comprehensive and valuable experience for our organization. **What do you dislike about Tessitura?** I find that Tessitura's core design, still reflecting its origins as the Metropolitan Opera's proprietary system, can be complicated and unnecessary for many organizations, leading to clutter. Tessitura is primarily tailored to performing arts organizations, which leaves much to be desired for general admissions organizations such as museums and aquariums. Although recent updates are attempting to address this, the software still has some way to go. Additionally, the initial setup was tough, despite the support received. There is also a significant learning curve and the cost is quite high—these aspects can be daunting initially but the platform is robust once fully integrated and understood. **What problems is Tessitura solving and how is that benefiting you?** I use Tessitura as a single source for admissions, memberships, and contributions, improving patron engagement and analytics. It supports robust marketing campaigns and institutional needs, solving nuanced problems through their Extended Services team. ### 10. Tessitura - The Arts Non-Profit Necessity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2017 **What do you like best about Tessitura?** Tessitura truly does it all — from ticket sales to donor management — all in one integrated system. It provides a complete view of each customer’s journey, from first-time ticket buyer to loyal donor and everything in between. Most importantly, Tessitura is more than just a CRM platform; it’s a community of dedicated users, Tessitura staff, and nonprofit leaders who are passionate about advancing arts and culture. Everyone is incredibly generous in sharing insights, best practices, and helpful tips to support one another’s success. **What do you dislike about Tessitura?** I wouldn’t say there’s anything I dislike about Tessitura — the community and staff are always open to feedback and genuinely committed to improving both the technology and customer experience. If anything, the platform’s robust capabilities come with an initial learning curve, but Tessitura provides excellent free training resources and a responsive support team that make the journey both manageable and rewarding. **What problems is Tessitura solving and how is that benefiting you?** Sales, reports, donor management, and fundraising campaigns. A patrons information and history from ticket sales to donations can be tracked all in one program which makes it easy to report and strategically plan. The data is more cohesive and leaves room for minimal error. ### 11. More than just a database **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole J. | Visitor Experience Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Tessitura?** Tessitura for the organization I work at has been a real game changer. It's something that unites most of our departments and helps us engage with patrons. There's so much flexibility in how an organization can utilize tessitura. Even after years of using it - i'm still learning new things. **What do you dislike about Tessitura?** Tessitura can be a lot to figure out when you first start using it. But it is worth the time and investment in getting to know the software. **What problems is Tessitura solving and how is that benefiting you?** Tessitura is always taking feedback into account and innovating based on the desires of the community. It's always iterating. v16 is just the latest example of that. ### 12. Robust CRM for Nonprofits with a Strong Community and Learning Network **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Tessitura?** There are so many resources available through the community and learning network; it's a robust CRM for nonprofits to see information on ticketing, donations, prospect management, general contact information, and overall engagement. **What do you dislike about Tessitura?** It can be difficult to onboard new employees to Tessitura. It appear antiquated compared to other interfaces. **What problems is Tessitura solving and how is that benefiting you?** All ticketing and donor information is collected in one location, allowing for cross-department transparency. ### 13. Powerful Flexibility, But Steep Learning Curve Requires Team Commitment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Tessitura?** Tessitura is an excellent platform that brings together ticketing and fundraising within a single database. It is a highly robust system, supported by an active user community and a responsive support team. The analytics feature is particularly useful for data analysis and visualization. **What do you dislike about Tessitura?** There is a steep learning curve with this system. While it offers a lot of flexibility, it’s not always clear what the best or most effective way to accomplish your goals is. Adopting it requires commitment from the whole organization, but its complexity can be intimidating. As a result, you might encounter resistance from staff who are more comfortable working with spreadsheets, for instance. **What problems is Tessitura solving and how is that benefiting you?** On the fundraising side, we use Tessitura to steward our major donors, track and report on our fundraising goals, deliver member benefits and plan annual campaigns, ### 14. Powerful Integrated Platform with Pricey Add-Ons **Rating:** 4.5/5.0 stars **Reviewed by:** Nathan S. | Director of CRM & Ticketing Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Tessitura?** I love that Tessitura provides a comprehensive, all-in-one solution for ticketing, marketing, and fundraising, allowing my organization to maintain a holistic view of our audience. This integration is incredibly powerful right out of the box. Additionally, I appreciate the flexibility Tessitura offers with its ability to be enhanced through various additions, allowing it to be tailored to meet our specific needs even further. I've heard that the setup process is now smooth, and the Tessitura team’s assistance in making it easy is greatly valued. **What do you dislike about Tessitura?** Sometimes it can be expensive to add on these additions. **What problems is Tessitura solving and how is that benefiting you?** I use Tessitura to get a holistic picture of our audience because it's an all-in-one platform for ticketing, marketing, and fundraising. ### 15. All-in-One Solution That Streamlines Customer Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron B. | Member Board of Directors, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Tessitura?** Tessitura brings together all the tools we need to engage with customers and stakeholders in a single software platform. Having everything in one program not only streamlines our processes but also makes it much easier to train and onboard new members of our customer service team. **What do you dislike about Tessitura?** One of the main challenges we face with Tessitura is that troubleshooting issues and locating the appropriate reference documentation can be challenging - particularly for new staff members - largely because of the specialized technical language used throughout the system. **What problems is Tessitura solving and how is that benefiting you?** Tessitura serves as our comprehensive ticketing and CRM platform, enabling us to manage performances, season packages, and donation collection, while also maintaining detailed records of both current and prospective audiences. ### 16. Feature-Rich Platform with Outstanding Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2025 **What do you like best about Tessitura?** Number of features and the customer support **What do you dislike about Tessitura?** Teams that I work with and train find it hard to learn and retain how to use list manager and the segmentation tool. They often compare to other systems and find it complex by comparison. Similar feedback comes from Analytics **What problems is Tessitura solving and how is that benefiting you?** It is a reliable and robust system that has the security and integrity required to allow our teams to focus on their work and not worry. ### 17. Powerful CRM with a Learning Curve **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Tessitura?** Robust CRM software that can handle most anything you throw at it. As an everyday user, it is easy to ensure that you have the data you need. **What do you dislike about Tessitura?** The user interface is not always the most intuitive, so there is a learning curve. **What problems is Tessitura solving and how is that benefiting you?** Online ticketing integrations ### 18. Empowering Non-Profits, But Support Can Be Slow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Tessitura?** Being a Non-Profit company that serves Non-Profit art and culture organizations means you have a voice in the way the software is developed. **What do you dislike about Tessitura?** Sometimes support requests are slow to be acted on. **What problems is Tessitura solving and how is that benefiting you?** The current work with Adyen and Fraud prevention is a great help. ### 19. Good features, dated program, terrible interface. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2021 **What do you like best about Tessitura?** It's a decent database system and works seamlessly between employees. **What do you dislike about Tessitura?** The interface is AWFUL, not intuitive at all. It should be way easier to do extractions. **What problems is Tessitura solving and how is that benefiting you?** Keeping track of which constituents to contact etc, viewing common donors, grant writing ### 20. Great for ticketing, but not great for development. **Rating:** 2.0/5.0 stars **Reviewed by:** Kelly G. | Director of Development, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2022 **What do you like best about Tessitura?** Tessitura is a system that is wonderful for ticketing. It is robust and hold all of our donor information on the development side. It allows us to customize records, add and remove attachments, set up reminders for follow ups, etc. **What do you dislike about Tessitura?** Tessitura is almost too big. The development piece was obviously an add on - ticketing works better than anything having to do with development. To pull simple reports requires list building, then report pulling - which only works if you have the criteria correct on your list. It should be much simpler to access data, see where the organization stands with donations, set up dashboards, etc. BUt it isn't. **Recommendations to others considering Tessitura:** Tessitura is great for ticketing. However, if you are in development, I'd recommend utilizing a different program. Tessitura was built for ticketing, and the development pieces was added on afterwards, and it is painfully obvious. **What problems is Tessitura solving and how is that benefiting you?** As a Development Director, Tessitura has caused me more problems than I care to admit. The only problem that it solves is having all of our constituents in one place. Other than that, it is not conducive to getting things done quickly or accurately. ### 21. Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Tessitura?** I love how easy it is for students to learn. The ticket agents are all students, and they master tessitura in a short amount of time. **What do you dislike about Tessitura?** It can be finicky. Everything has to be just so for mobile tickets to send or for a mode of sale to work. Also, when a reminder screen pops up, you have to click out of it and then click what you wanted again. It wastes time. **What problems is Tessitura solving and how is that benefiting you?** We are selling tickets in a time of covid, so mobile tickets have become a thing to reduce contact. Tessitura helps us set up and send these mobile tickets and keeps everyone safe. ### 22. Helpful for certain fundraising skills **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Tessitura?** I love how Tessitura tracks history for foundations and individuals in the same way, and that it can help track recurring gifts/deadlines without having to re-input that information each fiscal year. **What do you dislike about Tessitura?** Tessitura's interface can be challenging. **Recommendations to others considering Tessitura:** It's definitely worth it, though perhaps not if your budget is smaller than $3-4M. **What problems is Tessitura solving and how is that benefiting you?** It's great at corralling data about individual donors' attendance habits (earned revenue) and giving patterns (contributed) in the same place. ### 23. Connects the site. **Rating:** 4.0/5.0 stars **Reviewed by:** Ray B. | Vice President of Development, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2020 **What do you like best about Tessitura?** Tessitura gives us a better understanding of how stakeholders interact with the site. For the first time, ticketing and development use the same database, which creates additional touchpoints and opportunities for follow-up. It also shapes the timing of solicitations that involved members and visitors. **What do you dislike about Tessitura?** Development reporting is the system's weakest feature. It is not intuitive or quick to run reports using contribution information. Basic outputs require generating a list, creating an output set, and running a report to execute that output set against the created list. Output often requires extensive editing, especially if output criteria includes contribution info. Difficult to narrow data to a single campaign. **Recommendations to others considering Tessitura:** Each version continues to enhance the product. Tessitura values feedback and implements changes/updates based on user experience. There is still space to improve in reporting, but overall the product is a valuable asset to our organization. **What problems is Tessitura solving and how is that benefiting you?** Tessitura gives us a more complete picture of how stakeholders interact with the site and connects departments spread out across a 1,120-acre organization with multiple buildings. The CRM has made it much easier to track promotions and calculate ROI for ticketing and development appeals. ### 24. Tessitura is the database designed for Performing Arts Organizations **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo D. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2020 **What do you like best about Tessitura?** Tessitura was built with performing arts organizations in mind. It is a completely flexible program to mold and shape to any performing arts center big or small. The customer service is outstanding and tons of resources are available in order to learn more about the program. If you have the opportunity, the tessitura conference every year is one heck of a place to meet all the developers and they really give you the time of day to sit and work out any issues you may have. Did I mention their customer service is awesome? **What do you dislike about Tessitura?** Silly to say, the program is only as useful as the amount of info you put in it. With that said, it's a large learning curve for someone who doesn't know or want to use the program. Some tasks can be tedious (like building accounts and entering new information), but the long term benefit is undeniable. Each tool does take a little bit to learn, and you do have to get used to some of the lingo in the program, but Tessitura does make sure you have all the resources at your fingertips when you need it included in the annual fee. **What problems is Tessitura solving and how is that benefiting you?** I manage all my corporate partnership sales via Tessitura. It makes it a seamless experience if say I have clients come from that company, I can associate them with the profile and keep my moves management all in one central location. ### 25. 3 years in Theatre Box Office **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel B. | Box Office Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2020 **What do you like best about Tessitura?** It's reliable and intuitive. Once you've been trained in the basics, if you need to find the way to do something you've never done before, it's generally easy to work out how to do it on your own. The interface is clear and aesthetically pleasing. It's generally fast, especially when you know the many keyboard shortcuts that are really helpful and speed things up considerably. The product catalogue is great when working at a venue with multiple events happening every day, there are lots of ways of navigating it depending on what you or the customer are looking for. **What do you dislike about Tessitura?** Very few places you can copy & paste from e.g. booking references, voucher codes. Seems like a small thing but can really slow you down at times. Also, some terms/names such as "batch" and "legend" and "sub line items" don't necessarily make it clear what they're describing and take extra explanation when training new team members. Occasionally navigating the seat map interface can be frustrating, especially when highlighting multiple seats e.g to change hold codes etc, it's very easy to click on a different seat to the one you intended. **Recommendations to others considering Tessitura:** It's a great system for large arts organisations. **What problems is Tessitura solving and how is that benefiting you?** Having to contact thousands of customers for cancelled performances, using the automated credit facility to do this very quickly and efficiently. It has saved us a lot of work at a critical time. ### 26. Premiere CRM for arts and culture organizations **Rating:** 5.0/5.0 stars **Reviewed by:** Grayson P. | Editorial Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2020 **What do you like best about Tessitura?** Provides a true 360 view of constituents **What do you dislike about Tessitura?** Not the slickest interface, but powerful **What problems is Tessitura solving and how is that benefiting you?** Tessitura allows us a true 360 view of our constituents, aggregating information about their buying behaviors, charitable contributions, likes and preferences, and interactions with our organization. It allows departments who focus on different particulars of constituent relationships (for example, fundraising) to use information gleaned by other departments (like marketing or the box office) to better tailor, and by extension, improve our interactions with our patrons. The benefits include better returns of marketing and fundraising campaigns, better donor retention, and improved information across the organization that makes data-driven decision making more than a buzzword. During the current COVID-19 crisis, Tessitura (and its easy integrations with 3rd party vendors) has made it easy to keep our constituents informed about cancellations and closures, process refunds, accept donations, and fundraise on behalf of the organization in a very targeted way. I can't imagine the mess we'd be in if we didn't have the one-stop-shop that is Tessitura to help us manage virtually every aspect of our business during this time. It has also allowed us to easily work from home during this period and served as a vital conduit of information for staff internally--I can easily see the work of my colleagues through things like plan steps, communications logs, and donation histories. I've worked at other organizations who use other CRMs, including custom-built solutions, and Tessitura is hands-down, the best solution I've seen. ### 27. Adequate Ticketing Management **Rating:** 3.0/5.0 stars **Reviewed by:** Patrick H. | Editor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2020 **What do you like best about Tessitura?** It modeled our theater layout accurately which allowed for better communication with calling customers who wanted to know where their seats would be in relation to the stage. The way that Tessitura was able to navigate between different ticket prices and package deals made it easier to ensure that the proper pricing was applied for customers seeking to buy different kinds of seating for different performances. **What do you dislike about Tessitura?** Dates could be mixed up easily leading to miscommunication between the seller and the buyer. It can take some time for new ticket sellers to learn the Tessitura system and how to navigate the different pages when they first start out. **What problems is Tessitura solving and how is that benefiting you?** We have attempted to use Tessitura with an online option where customers can purchase their own tickets. This can produce problems when customers must call because they cannot purchase their own tickets. Tessitura is capable of showing the layout of our theater and the space available in a way that allows appropriate communication to our audience. ### 28. All-inclusive but Not User-Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Leora G. | Institutional Giving Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2020 **What do you like best about Tessitura?** Tessitura is definitely the best CRM database for the arts. It includes everything you could need, for example that it connects to ticketing directly. Other databases do not include ticketing. So this is especially useful for a performing arts center or venue with its own theater, as opposed to a company that travels. **What do you dislike about Tessitura?** Tessitura is not the most user-friendly platform. It's a bit hard to navigate and really requires training, especially when trying to create a list. Some parts can be intuitive, such as what information might live in each tab, but it really requires guidance to learn how to export a mailing list or task list. **Recommendations to others considering Tessitura:** A training is definitely needed to use Tessitura. A manager can conduct the training, but I would recommend a more formal training session that comes directly from Tessitura -- a webinar or something of the like. **What problems is Tessitura solving and how is that benefiting you?** Tessitura helps make sure that all information on each donor, individual or institutional, is compiled in one place so things don't slip through the cracks. It is especially helpful to be able to see when donors and prospects attended a performance for reference before meetings and trying to implement moves management. It is also helpful that you can mark the status on an individual or application, e.g., proposal submitted, pending, lapsed, etc. ### 29. Audience Development Associate **Rating:** 5.0/5.0 stars **Reviewed by:** Amber B. | Native/Indigenous Audience Development Associate , Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2020 **What do you like best about Tessitura?** History for each constituent to track relationships to our organization. Ease of access to scheduling our season groups attending our festival. The upsides of creating special events that started the history of tracking our on campus special events. I appreciate the reports to track how many individuals we serve in our different price types and special promotions. This has been the most helpful for tracking our attendance for Indigenous Peoples Day and reporting back to for our grant funded projects. **What do you dislike about Tessitura?** It is not currently providing culturally responsive qualitative reporting our organization could better utilize in being a more welcoming environment. I dislike that currently with our constituents for programming there isn’t a way to make communication with our users unless we utilize an outside server such as world fly. I dislike that currently there isn’t a solid method of keeping records of these individuals communications. For grant specific reporting it would be better utilized to scan in documentation of emails, positive reviews etc. to keep on hand for future use and better project management. **Recommendations to others considering Tessitura:** Do consider using tessitura, with all the updates they continuously work for their users it is a very catered organization to each user. For season programming, tracking and broad based campaign usage it is necessary for non profit usage. **What problems is Tessitura solving and how is that benefiting you?** We are solving how we are tracking off campus events, such as community outreach and engagements. We had only previously tracked special on campus events and have been losing out on helpful data for our org with not recording our outreach efforts. Another current problem is not tracking how long our members in each constituency have been active. In order to have a better rewards and benefit system it would be necessary to record benchmarks of involvement, how many groups each individual has brought to the festival, contacts referenced etc. because of this there is currently no room for tracking progress and developing our current program. This is a problem for our specific program because we have more institutional knowledge than recorded in tessitura leaving our leaders as single points of failure. ### 30. Tessitura Can Use an Update, but I'm Used to it **Rating:** 4.0/5.0 stars **Reviewed by:** ALESYA I. | VIP Event Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2020 **What do you like best about Tessitura?** It's fairly easy to use once you get used to it. It has a lot of features, but most people will probably use what they need for their organization and not dive into the rest. Basically it allows you to build it to your organization's needs. **What do you dislike about Tessitura?** The look and feel of the software are fairly outdated. It would be more appealing if the face of the program had a little bit more of a modern touch when it comes to the design and layout of pages. Selling gift cards is a pain in the neck, upgrading the way gift cards are sold in the system would make life so much jollier around the holidays. Also, finding and getting rid of duplicates is kind of a tedious process, I feel like there could be a way to make it easier. Presently, you have to write down the member numbers from one screen and then type them in on another screen because you can't cut and paste. **What problems is Tessitura solving and how is that benefiting you?** I use it for a non-profit foundation for the arts within a performing arts theater. We use it to sell show tickets, pre-show dinners, memberships, gift cards, and charitable contributions. Having the member/customer database is very important and being able to search people based on various criteria is super important. ### 31. Great potential, but difficult to use daily. **Rating:** 3.0/5.0 stars **Reviewed by:** Jennifer W. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2020 **What do you like best about Tessitura?** The compilation of data on an individual or company: every connection via Marketing, ticket history & purchases, contributions, and additional connections/history. **What do you dislike about Tessitura?** Data pulls weren't accurate, so I never felt fully confident in a list or other tracking uses. **Recommendations to others considering Tessitura:** It's best to have a dedicated IT person on staff for Tessitura. Training should occur company-wide for anyone that may use it, so that there are uniform policies in place for use. **What problems is Tessitura solving and how is that benefiting you?** It helps the crossover between departments: Ticketing could see if someone was a donor (but not amounts), I could see what promotional materials one had received or emails opened, and all could see what tickets had been purchased. ### 32. Premier ticketing for non-profit arts organizations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2020 **What do you like best about Tessitura?** Tess is a powerful ticketing software that offers great security and also helps with arts marketing efforts. It's easy to customize and so every arts organization can make Tess their own. It works seamlessly with scanners and printers so it's very easy to work with house management. **What do you dislike about Tessitura?** Tess is not very user-friendly, and it's not SaaS-based. It isn't always really clear what all its capabilities are. It's next to impossible to stop a batch from printing after you send it through. There is no in-app training, and in fact, training can be difficult to get and to find. Box office is not a difficult job, but Tessitura can make it more stressful because there are no help files and it's not very intuitive. **Recommendations to others considering Tessitura:** This is probably the best software for large arts organizations. It may be more than you need if you're a small house or don't do many season subscriptions. It shines with season ticket sales and donation tracking. However, it is very technical and you need to have a Tessitura administrator on staff just to use it. I have wished for a couple of years that it could be a SaaS-based program with built-in help files since it is not very user-friendly. **What problems is Tessitura solving and how is that benefiting you?** We used Tessitura as the agent of a large professional regional theatre. The theatre company had a full-time box office as well (for season sales, exchanges, etc.) and we did exchanges, and POS, not dealing with season sales. They were open during the day and we were open at the theatre and during the day. It was easy to see a patron's activity and which agent helped with each transaction, whether they were in the box office or in in the administrative office. It was easy to find and reprint lost tickets, which was a huge issue. Using the Tessitura scanners, we could keep track of seating and know at any given moment how many people had entered the house. ### 33. A CRM system for performance venues; a challenge to adapt for museums. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2020 **What do you like best about Tessitura?** The different reports and extractions I was able to create and manipulate the data. I could also edit the program to better suit my needs in them museum field. **What do you dislike about Tessitura?** Outside of the Quicksale screen most the interface is not user friendly and not aesthetically pleasing. **Recommendations to others considering Tessitura:** It's a good choice for organizations that have a traditional theater or performance hall experience. **What problems is Tessitura solving and how is that benefiting you?** It is not built to be used for a museum so that is a difficulty when you are selling seats that pertain to admission for a gallery. There is not really an easy integration for using APIs and allowing for the packaging of the group experience. The benefit is that many people in the organization can access the same data, and there is greater clarity about the workflow. I can assign actions to different users, and see the latest interactions with constituents. ### 34. Tessitura controls the market. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2020 **What do you like best about Tessitura?** Tessitura has robust analytic capabilities that provide insight to multiple ends; the integration of donor, ticket-buying, and communications data allows for a complete picture of individual records, forming a basis for informed and data-driven planning. **What do you dislike about Tessitura?** Tessitura is cost prohibitive for most organizations. It is an excellent resource for larger organizations, but much of the platform's utility could be valuable in a scaled-down version for smaller performing arts nonprofits. **What problems is Tessitura solving and how is that benefiting you?** The automatic CRM integration allows for information sharing across multiple venues and organizations within the larger Center, allowing for streamlined communication. ### 35. The ultimate in CRM for ticketing and fundraising, and combined reporting. **Rating:** 5.0/5.0 stars **Reviewed by:** Darryl V. | Consortium Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2020 **What do you like best about Tessitura?** About the software? The multitude of ways to view, export, and analyze data. About Tessitura in general? The Network! You're so connected to thousands of your peers. **What do you dislike about Tessitura?** Requires a significant amount of training to use properly. **What problems is Tessitura solving and how is that benefiting you?** Integrates with several third-parties that we use, such as Wordfly (to automate email reminders and post-visit thank you emails) and TodayTix to promote, sell, and host lotteries. Sharing custom reports amongst other member organizations. ### 36. Good Stuff **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Performing Arts | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2020 **What do you like best about Tessitura?** Tessi is so robust that you'd never think that you'd need something until you do, and of course the program already has that capability. **What do you dislike about Tessitura?** Because it is so robust, it seems overwhelming at first to learn and train on. **Recommendations to others considering Tessitura:** Its extremely customize-able, so if you don't understand all of its capabilities, the users won't either. We were finding out hotkeys and shortcuts well into my second year using the program, and yet there were some basic needs that the program just couldn't do (before its most recent version update.) Its like they thought of everything, but didn't think of many of the basic things. **What problems is Tessitura solving and how is that benefiting you?** Keeping track of campaigns and being able to get so familiar with the clients info was so beneficial. ### 37. Ticketing System works, but is complex **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Performing Arts | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2020 **What do you like best about Tessitura?** The ability to create and run reports automatically is great, so my clients all get the information they need without me doing it manually, whether it's daily, weekly, or monthly. **What do you dislike about Tessitura?** Our PAC is very complex, so we have man customizations and constant work-arounds to accomplish what we need to. **What problems is Tessitura solving and how is that benefiting you?** The box office uses it to build shows, the call center uses it to sell tickets, I use it primarily for reporting. Benefits certainly include up to date information. ### 38. Tessitura is a great CRM and community **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica A. | Operations Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2020 **What do you like best about Tessitura?** Very intuitive. The community aspect helps create connections to better understand the application and the arts and culture industry. Great customer service and sets up clients for success. **What do you dislike about Tessitura?** The biggest feature lacking was stewardship - fundraising events and named spaces, endowments, etc. **Recommendations to others considering Tessitura:** Speak to other Tessitura users in the community. **What problems is Tessitura solving and how is that benefiting you?** Tessitura was a great balance of canned and customized content, which helped my personal growth working in the industry and with similar products. ### 39. Tessitura trained **Rating:** 4.0/5.0 stars **Reviewed by:** Stephanie S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2020 **What do you like best about Tessitura?** The best thing about Tessitura is their support team. They will always find a way to assist their clients. Remotely or “boots on the ground “ - they are completely accessible **What do you dislike about Tessitura?** The system isn’t as user friendly as other ticketing software. There’s no comparison. It has a language of its own **What problems is Tessitura solving and how is that benefiting you?** Tessitura is customizable to your organization. That’s the greatest benefit. No work arounds ### 40. Arts Non-profit **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2020 **What do you like best about Tessitura?** Its variety of tools to tap into each sector of an arts institution. **What do you dislike about Tessitura?** It is difficult to transfer/search data with a few key words. It needs specificity. **Recommendations to others considering Tessitura:** Make sure to be specific on your inquiries. It can be difficult to search for something with only keywords **What problems is Tessitura solving and how is that benefiting you?** Data compilation for ticketing purposes. Tessitura has a concrete way in how to organize its data which keeps everything very consistent. ### 41. A Dynamic Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Zoe E. | Associate Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2020 **What do you like best about Tessitura?** allows for different types of events!!!! **What do you dislike about Tessitura?** Difficult to understand bells n whistles **Recommendations to others considering Tessitura:** Very good option for performing arts orgs **What problems is Tessitura solving and how is that benefiting you?** Seating, different prices within each seat, different seat set ups, packages, tracking of patron information ### 42. Painfully robust **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2019 **What do you like best about Tessitura?** Tessitura offers a myriad of options for reporting, ticketing, and general patron management. **What do you dislike about Tessitura?** Unfortunately, because the options are nearly endless, so is the time it takes to set up and customize the software’s for your organizations individual needs. **What problems is Tessitura solving and how is that benefiting you?** While I am Magine the software is just what the doctor ordered for a ticketing, development, or IT team of 10 or more, our small organization struggles with too few interactions to really make the process intuitive. As a result, every time we login it feels like we’re starting over, despite the fact that our team are tech savvy and generally early adopters for new technology. ### 43. Good software for ticketing! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2020 **What do you like best about Tessitura?** Tessitura is a good software for ticketing and marketing. **What do you dislike about Tessitura?** I would be better if the design is more modern. **Recommendations to others considering Tessitura:** You need to change your password every 3 months in order to protect your account. **What problems is Tessitura solving and how is that benefiting you?** Selling tickets. ### 44. Tessitura Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2020 **What do you like best about Tessitura?** It is like the Cadillac of CRMs for nonprofits that use ticketing! It can do so much! **What do you dislike about Tessitura?** Sometimes there is so much to use, parts of the program become under utilized. **Recommendations to others considering Tessitura:** It is great but takes time to implement **What problems is Tessitura solving and how is that benefiting you?** No real issues with Tessitura, the platform is pretty great. ### 45. Tessitura is Terrific **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2019 **What do you like best about Tessitura?** I love how tailored to non-profit donor tracking this software is. This system makes it easy not only to track your own donor progress and customer accounts but also makes sharing information with other users absolutely seamless. **What do you dislike about Tessitura?** The layout is extremely dated and no longer makes sense with current computer operating systems, which can make identifying icons and proper tools less than intuitive and really rather difficult at times. **Recommendations to others considering Tessitura:** This is the perfect non-profit partner that covers all needs from development to marketing with ease! **What problems is Tessitura solving and how is that benefiting you?** Tessitura is allowing the Nashville Symphony to reach new heights with donor recognition as well as customer service on the ticket side of the business. All around, Tessitura is keeping the Nashville Symphony focus and moving forward. ### 46. Good for ticketing, fundraising needs work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Performing Arts | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2019 **What do you like best about Tessitura?** I appreciate the integration of fundraising and ticketing, especially on patron profiles. It's nice to have something specifically for nonprofit arts orgs, rather than a more general software that isn't always set up to process memberships and ticketing. **What do you dislike about Tessitura?** User-friendliness leaves something to be desired. For new users, Tessitura can be daunting and unwieldy, and it takes a VERY long time to figure out the software. The help system isn't as helpful as it could be as it only addresses some very basic issues. I would also prefer more use for donors; prospecting can be very difficult with Tessitura and the range of reports we are able to pull is fine but not as good as it could be. **Recommendations to others considering Tessitura:** There is a very steep learning curve with Tessitura, but it's better for larger organizations and cross-department integration than other systems. **What problems is Tessitura solving and how is that benefiting you?** We use Tessitura for our ticketing, marketing, and fundraising efforts. It is nice to have everything all in one place, as we can communicate information across departments much more easily than if we were using different software. ### 47. A multifunctional product with some kinks **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2019 **What do you like best about Tessitura?** The biggest upside is the number of different things it can do - point of sale, generating call lists, tracking donors and sales, the ability to track customer comments and complaints, etc. It generates a multitude of useful reports with only a couple clicks. **What do you dislike about Tessitura?** Point of sale itself can be frustrating. It requires extensive training for each user. It's easy to make a simple mistake that will cause a sale to not go through properly or force you to start over. It is largely reliant on patron IDs that customers are unlikely to remember, and when they don't the search feature can be a bit finicky. **Recommendations to others considering Tessitura:** Review the provided training materials very thoroughly. **What problems is Tessitura solving and how is that benefiting you?** The biggest benefit is that it allows donor tracking. As a non-profit theatre donors are our main source of income more-so than single ticket sales, by being able to track the engagement level of our donors and collect their feedback in one place, we can improve our outreach. It also allows us to track what types of advertisements are sent out to patrons to see which are most effective. ### 48. Not intuitive; difficult to learn **Rating:** 1.5/5.0 stars **Reviewed by:** Catherine K. | Digital Campaign Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2019 **What do you like best about Tessitura?** After I figured out the quirks of the software, working in Tessitura actually became kind of fun because it felt like I was solving puzzles. **What do you dislike about Tessitura?** The software is not intuitive. Terminology and functions are unique to the platform, so I was not able to transfer my knowledge of other software to apply it to Tessitura. **What problems is Tessitura solving and how is that benefiting you?** Tessitura helped us plan complex schedules for school groups by treating our facility as though it were a performing arts center with seats and sections. ### 49. Necessary CRM for arts orgs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2018 **What do you like best about Tessitura?** I love Tessitura's robust array of reports. I love that many parts of the software are customizable. I love that it's tailored to arts orgs, so I can find what I need quickly. I also love that lots of other marketing software brands integrate with Tessitura - like WordFly, Behavior Infuser, Survey Monkey, and more. **What do you dislike about Tessitura?** It took years and years and years for TNEW to get SYOS on mobile, which I find pretty unacceptable. Now that TNEW7 has SYOS on mobile, however, the upgrade process from Tessitura v12.5 to v14.1 has been pretty tough for my org. Given that lots of the orgs using Tessi are small arts shops, I can't imagine this is an easy process for them, either. **Recommendations to others considering Tessitura:** ALWAYS hire a database administrator! We don't have one, and it's hellish to make changes and customize the software. **What problems is Tessitura solving and how is that benefiting you?** We love tracking our marketing efforts in Tessitura. Integrating our email software with the CRM has helped us with reporting statistics about email to our board. ### 50. Useful and Robust **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Performing Arts | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2018 **What do you like best about Tessitura?** I enjoy that the program is a robust order based CRM software, instead of Patron-based like others I have used in the past. I have used many different products but have felt most comfortable in Tessitura. I've used Audience View, Patron's Edge, Vendini, SRO, and others. Tessitura has many useful functions. **What do you dislike about Tessitura?** The look and feel is a bit dated. I would prefer a more streamlined seating-chart that doesn't look like Windows 98.I also feel there isn't a great workflow, and sometimes too many windows are open and it is hard to find what you were originally working on. **Recommendations to others considering Tessitura:** If you wish to use it, you should consider the many multi-faceted benefits of Tessitura versues other software CRMs. **What problems is Tessitura solving and how is that benefiting you?** There are a few problems solved with Tessitura including tracking donations easily, and seeing orders quickly. Also looking up orders by date and finding names under each date is helpful. For a ticketing software, Tessitura can easily handle at door sales and walk-ups with ease. Sometimes creating patrons can be cumbersome and duplicates happen often from online users creating many different accounts. ## Tessitura Discussions - [What does Tessitura do?](https://www.g2.com/discussions/what-does-tessitura-do) - [What is the cost of tessitura?](https://www.g2.com/discussions/what-is-the-cost-of-tessitura) - [How do you use tessitura?](https://www.g2.com/discussions/how-do-you-use-tessitura) - [What is Tessitura analytics?](https://www.g2.com/discussions/what-is-tessitura-analytics) - [View Tessitura pricing details and edition comparison](https://www.g2.com/products/tessitura/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-28+14%3A49%3A19+-0500&secure%5Bsession_id%5D=9703564c-8598-45ee-b6e0-9dea271e0f5e&secure%5Btoken%5D=8f1b7aefbc3f1f5031046ada3778c865e4097a67482f6d1cd2d747425ef6ef05&format=llm_user) ## Tessitura Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Adage](https://www.g2.com/products/adage/reviews) - [ArtifaxEvent](https://www.g2.com/products/artifaxevent/reviews) - [ArtsVision](https://www.g2.com/products/artsvision/reviews) - [CampDoc](https://www.g2.com/products/campdoc/reviews) - [Cover Genius](https://www.g2.com/products/cover-genius/reviews) - [Cuseum](https://www.g2.com/products/cuseum/reviews) - [Digonex](https://www.g2.com/products/digonex/reviews) - [DonorSearch](https://www.g2.com/products/donorsearch/reviews) - [Experian Customer Data Engine](https://www.g2.com/products/experian-customer-data-engine/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [iMedia Inc.](https://www.g2.com/products/imedia-inc/reviews) - [Kindsight's Fundraising Platform](https://www.g2.com/products/kindsight-s-fundraising-platform/reviews) - [L2 Digital - Marketing And Sales Operations](https://www.g2.com/products/l2-digital-marketing-and-sales-operations/reviews) - [Momentus Technologies](https://www.g2.com/products/momentus-technologies/reviews) - [Queue-it](https://www.g2.com/products/queue-it/reviews) - [SalesVu](https://www.g2.com/products/salesvu/reviews) - [TrueTickets](https://www.g2.com/products/truetickets/reviews) - [Vimeo](https://www.g2.com/products/vimeo/reviews) - [WealthEngine](https://www.g2.com/products/wealthengine/reviews) - [WordFly](https://www.g2.com/products/wordfly/reviews) ## Tessitura Features **Registration** - Event creation - User registration process - Payment processing - Mobile check-in - On-site tickets and registration **POS** - Credit Card Payments - Barcode Scanning - Hardware Integration - Price Adjustments - Receipts **Administration** - Reporting - Interaction Tracking - Automation - Donor Profiles **Administration** - Analytics & Reporting - Volunteer Management **Theater Management** - Ticketing - Customer Database - Sales Tools **Administration** - User Dashboard - Donor Profiles - Reporting - Templates - Customization **Constituent Management** - Constituent Profiles - Online Portal - Donor Communications **Box Office** - Customer Profiles - Ticket Types - Branding & Customization - Event Communications - E-Commerce - Fundraising - Event Analytics **Marketing and Communications** - Event website creation - Email automation - Email customization - Contact list management - Social media promotion - Lead generation and retrieval **Payments** - Credit Card Payments - Partial Payments - Split Payments - Discounts - Voided/Refunded Payments - Store Credit Allocation - Tip Adjustments - Offline Payments - Multidevice Payment Acceptance **Marketing** - Loyalty Programs - Email Marketing **Fundraising** - Campaign Management - Online Donation Portal - Event Planning - Recurring Donations - Peer-to-peer Fundraising - Mobile Capabilities **Fundraising** - Membership Management - Donations & Fundraising **Venue Administration** - Venue Calendar - Billing and Invoicing - Resource Management - Artist Management **Donor Management** - Moves Management - Pledge Tracking - E-Document Storage - Acknowledgments & Communications **Marketing Automation** - Email Marketing - Lead Management - Campaign Management - Marketing ROI Analytics **Employee Management** - Employee Accounts - Permissions - Commission Tracking - Tab Allocation - Log/Shift Notes - Staff Scheduling - Floor Plans **Administration** - Inventory Management - Employee Management - Reporting - E-commerce Integration **Marketing** - Email Marketing - Direct Mail Tools **Guest Services** - Ticketing & Admissions - Event Registration - Group or Tour Reservations - Gift Shop POS - Inventory Management **Interoperability** - Event Tracking - Gift Tracking - Fund Accounting **Workflow Automation** - Donor Prospecting - Data Entry - Task Delegation **Customer Management** - Loyalty Membership - Customer Profiles - Credit Card Filing **Reporting & Analytics** - Reporting - Dashboards - Automated Reports **Inventory Management** - Track Inventory - Inventory Notifications - Product Organization - Multilocation Inventory Tracking **Integrations** - Accounting - Fundraising - Grant Management - Sales POS **Integrations** - Accounting Integrations - Inventory Management Integrations - E-Commerce Integrations **Analytics** - Sales Tracking - Guest Counts - End of Day Reports ## Top Tessitura Alternatives - [Blackbaud Raiser's Edge NXT](https://www.g2.com/products/blackbaud-raiser-s-edge-nxt/reviews) - 3.9/5.0 (620 reviews) - [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) - 4.2/5.0 (416 reviews) - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) - 4.6/5.0 (878 reviews)