1. [Home](https://www.g2.com/) 2. ... 3. [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) 4. [Tessa Discussions](https://www.g2.com/products/tessa/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/vendor/image/1984584/large_detail_5068c08e342103a183f379d63b7951f0.png "Product Avatar Image") ](/products/tessa/reviews) [ Tessa ](/products/tessa/reviews) 0 ratings Tessa is an AI-powered customer support agent designed to seamlessly integrate with existing helpdesk systems, enabling businesses to resolve customer inquiries swiftly and efficiently. By automating routine tasks and intelligently escalating complex issues, Tessa ensures that customer support is both responsive and effective, operating 24/7 to meet the demands of modern consumers. Key Features and Functionality: - Knowledge Base Integration: Tessa quickly assimilates your company's knowledge base, allowing it to provide accurate and informed responses to customer queries. - Real-Time Analytics: Monitor key performance indicators such as resolution rates, response times, and customer satisfaction scores through a comprehensive dashboard. - Smart Escalations: Tessa identifies complex issues and automatically routes them to the appropriate human agents, ensuring timely and effective resolutions. - Instant Responses: With sub-second reply times, Tessa eliminates customer wait times, enhancing the overall support experience. - Omnichannel Support: Tessa operates across various communication channels, including email, chat, WhatsApp, and social media, providing consistent support regardless of the platform. - Conversation Memory: By retaining context from previous interactions, Tessa ensures that customers do not have to repeat information, leading to a more personalized support experience. Primary Value and Solutions Provided: Tessa addresses the critical need for efficient and scalable customer support by automating routine inquiries and intelligently managing complex issues. This automation leads to faster response times, reduced operational costs, and improved customer satisfaction. By integrating seamlessly with existing helpdesk platforms, Tessa allows businesses to enhance their support capabilities without overhauling their current systems. Its 24/7 availability ensures that customer support is always accessible, even during off-hours and holidays, thereby meeting the expectations of today's consumers for immediate assistance. Show More When users leave Tessa reviews, G2 also collects common questions about the day-to-day use of Tessa. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion. * * * ### 0.0 Nps Score ### All Tessa Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments Sorry... There are no questions about Tessa yet. ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/tessa/discussions/new?entry_point=discussions%23product) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/vendor/image/1984584/thumb_square_5068c08e342103a183f379d63b7951f0.png "Product Avatar Image") ### Have you used Tessa before? Answer a few questions to help the Tessa community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftessa%2Fdiscuss%3Fsmall_ask%3Dtessa) No