Verified User in Consumer Services

Small-Business (50 or fewer emp.)

1/17/2022

"THE BEST CHATBOT ONLINE"

5/5

What do you like best about Chatbot?

Is the best tool for answering your customers at any time. We use it to answer customers in holidays, at night and any time we cant have an person answering. User further to collect customer information as email, phone number and this is the way we create leads at any time. Review collected by and hosted on G2.com.

What do you dislike about Chatbot?

It is very simple, but to use it at 100% you made neet tu complete the training. Maybe if they have a video tutorial should be better. In spanish or other languages too.

It would be excellent if they have a whatsapp version. Review collected by and hosted on G2.com.

Recommendations to others considering Chatbot:

Take the full training, it worth 100% Review collected by and hosted on G2.com.

What problems is Chatbot solving and how is that benefiting you?

If your ecommerce needs to be online 24-7, then you need a chatbot to connect at any time. Using chatbot we can answer customers at night, on holidays or any time. Its always available to work! Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

9/26/2021

"Chatbot -Quick resolution to common question"

4.5/5

What do you like best about Chatbot?

I like the chatbot as it is very useful to help users quickly resolve a common question or frequently asked questions. It responds to users' questions with accurate to near-immediate responses, which allows them to solve the issue, and it is very as well. User needs to chat their question to the chatbot message window, and the chatbot will immediately respond to that. Review collected by and hosted on G2.com.

What do you dislike about Chatbot?

As chatbot uses natural language processing and has predefined text answers so sometimes, it doesn't have the exact response to the user's query. Review collected by and hosted on G2.com.

Recommendations to others considering Chatbot:

I would suggest using Chatbot to companies that are using ServiceNow to reduce the human effort for common questions as Chatbot is the best tool to solve those questions in an interactive way. Review collected by and hosted on G2.com.

What problems is Chatbot solving and how is that benefiting you?

It helps save costs as humans can work on other tasks rather than providing support to common questions, which chatbot can help with. It increases customer engagement as well. Review collected by and hosted on G2.com.

Neha A.

Senior Developer - Cognitive AI

Enterprise (> 1000 emp.)

7/29/2021

"Cognitive Chatbot"

4.5/5

What do you like best about Chatbot?

I like quick responsive answers based on NLP training and conversational ai. Review collected by and hosted on G2.com.

What do you dislike about Chatbot?

Stuck in a loop, giving wrong answers as per incorrect training or Dialogflow Review collected by and hosted on G2.com.

What problems is Chatbot solving and how is that benefiting you?

I have been developing and working on chatbots capable of providing solutions in their respective domains (IT, HR, Retail, Health, Banking, etc.) and customer-environment specific. Also has experience with conversational modeling using Natural Language Processing and Machine Learning, building on bots, and working in a development and integration environment. Review collected by and hosted on G2.com.