--- title: Chatbot Reviews meta_title: 'Chatbot Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 13 reviews by the users' company size, role or industry to find out how Chatbot works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 13 scale: '5' date_modified: '2026-08-07' parent_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # Chatbot Reviews **Vendor:** TESM Ltd **Category:** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps) **Average Rating:** 4.5/5.0 **Total Reviews:** 13 ## About Chatbot Chatbot is an intelligent assistant that strengthens end-user experience by handling standard requests from users, to reduce your service desk and HR departments’ ticket flow. It can handle password resets, status updates and outage triage. ## Chatbot Pros & Cons **What users like:** - Users appreciate the **easy integrations** of Chatbot, allowing for seamless connectivity with various applications and services. (5 reviews) - Users appreciate the **24/7 customer support** provided by the Chatbot, enhancing user engagement and satisfaction. (2 reviews) - Users appreciate the **24/7 availability** of the Chatbot, ensuring quick resolutions and reduced workload for agents. (2 reviews) - Users find the **user-friendly interface** of the ServiceNow chatbot beneficial for quick and efficient responses. (2 reviews) - Users appreciate the **quick setup for chatbot automation** , enhancing their website with advanced AI integration in minutes. (1 reviews) - Innovation (1 reviews) - Integrations (1 reviews) - Setup Ease (1 reviews) **What users dislike:** - Users face **complexity in customization** of chatbots, often needing human intervention for intricate queries and workflows. (1 reviews) - Users find the **complex reporting** of Chatbot challenging, often necessitating human intervention for intricate queries. (1 reviews) - Users find the **lack of customization** in Chatbot frustrating, as it limits flexibility and complicates complex queries. (1 reviews) ## Chatbot Reviews ### 1. 24/7 chat assistance for enhanced customer experience **Rating:** 4.0/5.0 stars **Reviewed by:** Tapishnu S. | Business Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Chatbot?** Chatbot is available 24/7, thus ensuring chatbot services outside business hours. It provides faster resolution of L1 queries compared to human agents and also reduces their workload so that they can focus on complex issues. **What do you dislike about Chatbot?** Chatbot has limited predefined workflows with complex queries requiring intervention from human agents. Customization of chatbots is complex and requires development expertise of engineers. **What problems is Chatbot solving and how is that benefiting you?** As a Business Consultant, I often recommend Chatbot to clients who are already using Service Now portal and here is how Chatbot is benefiting my clients: 1. Earlier customers had a long wait time to get their IT and HR queries resolved. With Service Now Chatbot, customers get instant or faster issue resolution chat support. 2. Higher volumes of repetitive queries are easily handled by Chatbot allowing human agents to focus on complex queries. 3. With human agents, 24/7 chat support was not possible for customers. But, with ServiceNow Chatbot, customers from all geographies can get instant query resolution support. ### 2. Chatbot assisted me with gaining information about customers prior to conversing **Rating:** 4.0/5.0 stars **Reviewed by:** Caitlin D. | Nursing Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Chatbot?** I like that it is a great way to keep a customer engaged and gain useful information prior to starting a conversation with them myself. **What do you dislike about Chatbot?** Depending on the way a customer phrases their question, chatbot may not be able to always respond in the most helpful of ways and can escalate customers frustrations at times. **What problems is Chatbot solving and how is that benefiting you?** It is greeting customers in chat and gaining info about the customers issues prior to being forwarded to me to solve the issue ### 3. great experience with chatbot **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Chatbot?** helps us bridge the gap between AI and customer service, efficiently streamlining our service **What do you dislike about Chatbot?** AI responses can be a little telling sometimes (clearly AI) **What problems is Chatbot solving and how is that benefiting you?** Quickly and efficiently responding to customer queries through AI responses ## Chatbot Discussions - [Is there any free chatbot?](https://www.g2.com/discussions/is-there-any-free-chatbot) - [Who has the best chatbot?](https://www.g2.com/discussions/who-has-the-best-chatbot) - [Which software is used for chatbot?](https://www.g2.com/discussions/which-software-is-used-for-chatbot) - [What is the best chatbot software?](https://www.g2.com/discussions/what-is-the-best-chatbot-software) - [View Chatbot pricing details and edition comparison](https://www.g2.com/products/tesm-ltd-chatbot/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A09%3A55+-0500&secure%5Bsession_id%5D=4bb00f54-3abc-49cb-ab1f-7dc5ae61d951&secure%5Btoken%5D=f31e8606009cd8b5af3f2deaa61310e5bfe3a00d2c88cd2396a343ebea53d948&format=llm_user) ## Chatbot Features **ServiceNow Apps** - ServiceNow Integration - Value **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance ## Top Chatbot Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,044 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,478 reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,234 reviews)