Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Enterprise (> 1000 emp.)
"Too many negatives to justify"
0.5/5
What do you like best about Terryberry?

There is not much to say about what is best. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

Very unreliable service. The gifts are often underwhelming, and the quality does not justify the prices. The selection is fairly average, and shipping is unpredictable at best. Delivery times are excessively long from the date of order to arrival. Shipping costs feel outrageously high for the level of service provided. To make matters worse, customer service is disappointing and unhelpful when issues arise. Overall, I would not recommend this company based on my experience. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry
Edit edit

We apologize for your negative experience. Please contact our customer service team so we can address your concerns and improve your experience.

Verified User in Transportation/Trucking/Railroad
AT
Verified User in Transportation/Trucking/Railroad
Mid-Market (51-1000 emp.)
"Effortless, Hands-Off Outreach—Just Send a Spreadsheet"
4/5
What do you like best about Terryberry?

It is very easy to use. I just send a spreadsheet of the people who need to be contacted and Terryberry does the rest. I don't have to spend time inputting each person myself. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

I don't have any dislikes. It is very hands off, so not a lot for me to react to. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry
Edit edit

Thank you for sharing your positive experience with using Terryberry. We're happy to hear that the hands-off outreach and the ability to offer customized gifts have been beneficial for Northwest and its employees.

Verified User in Food Production
UF
Verified User in Food Production
Mid-Market (51-1000 emp.)
"Easy to Use and Makes Employee Recognition Effortless"
5/5
What do you like best about Terryberry?

Easy to work with and use! Takes work off of my plate and my teams. Makes recognition process easy! Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

Still working on the interface between my Workday program and TerryBerry. Wish that process was easier to work through Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry
Edit edit

Thank you for sharing your positive experience with Terryberry. We understand the importance of seamless integration with your existing systems and are actively working to enhance the interface with Workday for a better user experience.

Sheila O.
SO
Sheila O.
ACCOUNTING CLERK
Mid-Market (51-1000 emp.)
"Knowledgeable, Friendly Representatives Make the Experience Easy"
5/5
What do you like best about Terryberry?

The representatives i have spoken to are very knowledgeable and friendly. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

Most of our employees just order something whether they really want it or not because they find there is not a lot of choices Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry
Edit edit

We apologize if the limited choices have been a concern for your employees. We are constantly working to expand our offerings to better meet everyone's needs.

Dianne A.
DA
Dianne A.
Human Resources & Adminstrative Coordinator
Mid-Market (51-1000 emp.)
"So Many Anniversary Gift Choices, with Thoughtfully Prepared Packets"
5/5
What do you like best about Terryberry?

Terryberry offers our employees so many choices of anniversary gifts. I also appreciate the effort put into the packets that we receive. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

Sometimes the billing/invoices get a little confusing but it is manageable. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry
Edit edit

Thank you for your positive feedback about the anniversary gift choices and the thoughtfully prepared packets. We apologize for any confusion with billing/invoices and are committed to making improvements in that area. We appreciate your input!

Karyl C.
KC
Karyl C.
Treasurer/Accounting Controller
Mid-Market (51-1000 emp.)
"Very Responsive Support and Flexible Service Levels"
4.5/5
What do you like best about Terryberry?

Very responsive to my needs and questions. Items for different service levels are nice. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

I really can't think of anything for this. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry
Edit edit

We're glad to hear that you find our support responsive and our service levels flexible. We strive to provide excellent service to meet your needs.

Carla G.
CG
Carla G.
Human Resources Director
Mid-Market (51-1000 emp.)
"Outstanding service from Terryberry and Support from Ms. Crystal Smith"
5/5
What do you like best about Terryberry?

Working with Ms. Crystal Smith, Customer Account Manager Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

Receiving sales pitches or additional offers. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry
Edit edit

We're thrilled to hear that you had an outstanding experience with Ms. Crystal Smith, our Customer Account Manager. We appreciate your feedback and are continuously working to improve our services.

Verified User in Architecture & Planning
UA
Verified User in Architecture & Planning
Small-Business (50 or fewer emp.)
"Prompt Support and Timely Delivery"
4/5
What do you like best about Terryberry?

Their prompt response to any issues. They send out products in a timely manner. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

There were some hiccups along the way, however everything was resolved. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry
Edit edit

We're glad to hear that you appreciate our prompt response and timely delivery. We apologize for any hiccups along the way, but we're pleased to hear that everything was resolved to your satisfaction.

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Enterprise (> 1000 emp.)
"Amazing Customer Service with Fast, Helpful Support"
4.5/5
What do you like best about Terryberry?

Customer service is amazing. Our rep is quick to reply and always happy to help Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

We currently have no issues or dislikes with our programs Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry
Edit edit

We're thrilled to hear that you've had a positive experience with our customer service team. We strive to provide fast and helpful support to all of our clients.

Verified User in Information Services
AI
Verified User in Information Services
Mid-Market (51-1000 emp.)
"Very Easy to Use, Helpful Reminders, and Loved by Employees"
5/5
What do you like best about Terryberry?

Very easy, love the reminders. Employees love it and have received positive feedback. Review collected by and hosted on G2.com.

What do you dislike about Terryberry?

Sometimes (it's only happened very rarely), a gift catalogue link will be sent to a terminated employee. Review collected by and hosted on G2.com.

Response from Nat Evans of Terryberry
Edit edit

We're glad to hear that you find Terryberry easy to use and that it's helpful for your employees. We apologize for any inconvenience caused by the rare occurrence of a gift catalogue link being sent to a terminated employee. We appreciate your feedback and will work to improve our processes to prevent this from happening in the future.