
I use BoostUp as a CSM to update my forecast on a weekly basis and to have an overview of my renewals. It integrates seamlessly with Salesforce, and any change I make in Boostup immediately reflects in SFDC. I like that I have one clear overview of all my renewals and easy filtering options. It also helps my manager to keep a good overview of the team's forecast. Review collected by and hosted on G2.com.
There are no real downsides with Boostup. But I will say that an experienced SalesOps person could also build equivalent dashboards in SFDC directly. Review collected by and hosted on G2.com.