# Best Chatbots Software - Page 20 *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention. ### Core Capabilities of Chatbot Software To qualify for inclusion in the Chatbots category, a product must: - Provide an output based on the initial request in written or speech form - Allow for the automation of formerly human-necessary tasks - Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface ### Common Use Cases for Chatbot Software Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include: - Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center) - Handling sales and marketing knowledge base queries with automated, scripted responses - Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests ### How Chatbot Software Differs from Other Tools Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension. ### Insights from G2 on Chatbot Software Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption. ## Top Chatbots Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,650 reviews) | Omnichannel ticket management with AI-assisted workflows | "[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)" | | 2 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,722 reviews) | Knowledge-base-grounded AI for support deflection | "[Finn: Natural Language, Seamless Integrations, Fast Performance & Helpful Support](https://www.g2.com/survey_responses/fin-review-13052905)" | | 3 | [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) | 4.5/5.0 (639 reviews) | No-code AI agents for 24/7 customer response | "[Interactive, Smart AI Agents That Seamlessly Integrate with Jotform Apps](https://www.g2.com/survey_responses/jotform-ai-agents-review-13063306)" | | 4 | [Qualified](https://www.g2.com/products/qualified/reviews) | 4.9/5.0 (1,504 reviews) | AI SDR for real-time website visitor qualification | "[Qualified Turns Our Chatbot into a Scalable, Low-Maintenance AI SDR](https://www.g2.com/survey_responses/qualified-review-13089717)" | | 5 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (4,037 reviews) | AI-powered messaging and review management for multi-location brands | "[Great Product for Reviews Online Presence](https://www.g2.com/survey_responses/birdeye-review-10224463)" | | 6 | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5.0 (1,844 reviews) | Live chat and AI chatbot for small business websites | "[I honestly didn't expect Lyro AI to work this well](https://www.g2.com/survey_responses/tidio-review-13042494)" | | 7 | [Paylocity](https://www.g2.com/products/paylocity/reviews) | 4.4/5.0 (5,997 reviews) | — | "[Seamless All-in-One HR Platform That Saves Hours](https://www.g2.com/survey_responses/paylocity-review-12915096)" | | 8 | [Wati](https://www.g2.com/products/wati/reviews) | 4.6/5.0 (480 reviews) | WhatsApp Business API with automation and shared inbox | "[Game-Changing WhatsApp Automation for Meta Ad Lead Follow-Up](https://www.g2.com/survey_responses/wati-review-13092376)" | | 9 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,467 reviews) | Omnichannel contact center with intelligent routing and API integration | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 10 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,451 reviews) | — | "[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)" | ## G2 Grid® for Chatbots Software ![G2 Grid® for Chatbots Software plotting products by satisfaction and market presence](https://www.g2.com/categories/chatbots/grids.png?focus%5B%5D=574&focus%5B%5D=3270&focus%5B%5D=1437428&focus%5B%5D=90225&focus%5B%5D=19432&focus%5B%5D=61400&focus%5B%5D=1209&focus%5B%5D=144283) Highlighted products: Zendesk for Customer Service, Fin, Jotform AI Agents, Qualified, Birdeye, Tidio, Paylocity, and Wati. Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=qualified&focus%5B%5D=birdeye&focus%5B%5D=tidio&focus%5B%5D=paylocity&focus%5B%5D=wati) ## How Many Chatbots Software Products Does G2 Track? **Total Products under this Category:** 764 ### Category Stats (Jul 2026) - **Average Rating**: 4.52/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: TxtCart (+4.99%) - Among all products in this category, TxtCart recorded the largest rating increase compared to last month *Last updated: July 16, 2026* ## How Does G2 Rank Chatbots Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 79,300+ Authentic Reviews - 764+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Chatbots Software Is Best for Your Use Case? - **Leader:** [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - **Highest Performer:** [Twixor](https://www.g2.com/products/twixor/reviews) - **Easiest to Use:** [Birdeye](https://www.g2.com/products/birdeye/reviews) - **Top Trending:** [HighLevel](https://www.g2.com/products/highlevel/reviews) - **Best Free Software:** [Fin](https://www.g2.com/products/fin/reviews) --- **Sponsored** ### Aissist.io Aissist.io deploys agentic AI "Digital Employees" that don't just answer questions — they complete the work behind them, running multi-step workflows across your CRM, billing, and operational tools to resolve service and sales requests end-to-end. The AI resolves 83% of conversations on average at around $0.60 per resolution, earning a 4.8/5.0 CSAT, with 65+ languages and ~10-minute deployment, all on top of the helpdesk you already run. But resolution is only half the story. Pulse, the insight engine, turns every conversation into intelligence across your users (what they want and where they churn), agents (performance and coaching gaps), products (recurring issues and feature requests), and operations (bottlenecks and cost drivers). Evolve feeds those insights back into your workflows so resolution rates climb and costs fall the longer you run it — turning customer operations from a cost center into a growth engine. Built for SMB and mid-market teams, Aissist unifies automation (AgentMesh), insight (Pulse), and optimization (Evolve) into one operational layer. More than 500 businesses run on Aissist today. See live benchmarks, 10+ native integrations, and per-resolution pricing at aissist.io. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1250&secure%5Bchosen_at%5D=2026-07-19T09%3A41%3A18Z&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1398334&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3Fopen_modal_url%3D%252Fproducts%252Ftenios-voicebots%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fchatbots%2526source%253Dcategory&secure%5Btoken%5D=437cbe3b7fe997ccef80b2c315fbbf87db7c5db940ea39c0a21bf928479dd9a9&secure%5Burl%5D=https%3A%2F%2Faissist.io&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated Chatbots Software Products in 2026? ### 1. [Barbour Logic](https://www.g2.com/products/barbour-logic/reviews) For the public sector, our award-winning business-rules engine automates processes never automated before, freeing up valuable time. And the responses it generates to the public are not just consistent and correct, but in plain English. Because clear information is easy to understand and act on. Better for the public sector, better for the public. **Who Is the Company Behind Barbour Logic?** - **Seller:** [Barbour Logic](https://www.g2.com/sellers/barbour-logic) - **Year Founded:** 2007 - **HQ Location:** West Sussex, GB - **LinkedIn® Page:** https://www.linkedin.com/company/9475525 (8 employees on LinkedIn®) ### 2. [Beingo](https://www.g2.com/products/beingo/reviews) No-code, drag & drop conversational autonomous apps builder, it automates interactions to serve, sell, and support your customers. **Who Is the Company Behind Beingo?** - **Seller:** [Beingo](https://www.g2.com/sellers/beingo) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market ### 3. [BizMagnets - ChatOps For WhatsApp](https://www.g2.com/products/bizmagnets-chatops-for-whatsapp/reviews) What is BizMagnets – ChatOps For WhatsApp? BizMagnets is the ChatOps platform built on top of WhatsApp, purpose-built for enterprises to automate support, service, and workflow operations — all without changing how teams already work. It comes with a WhatsApp based full-fledged ticketing system, WhatsApp-based appointment booking, and survey automation — everything fully integrated inside WhatsApp. But BizMagnets goes beyond automation. It acts as a WhatsApp layer that connects your people and processes — bridging staff, customers, and backend systems like CRMs, ERPs, and spreadsheets. What You Can Do with BizMagnets Support Automation: Auto-create and assign tickets from WhatsApp chats Track SLAs, priorities, and statuses on real-time dashboards Close the loop with built-in resolution workflows Service Automation: Let customers book appointments or raise requests via WhatsApp Trigger internal workflows with status updates and reminders Perfect for healthcare, maintenance, education, and field ops Workflow Automation: Integrate WhatsApp flows with CRMs, ERPs, HMS, and Google Sheets Automate escalations, alerts, and follow-ups across departments Ensure every message updates the right system or team — in real-time Who Uses BizMagnets? Mid-market businesses in: Healthcare | Senior Care | Real Estate | Education | Field Services Why BizMagnets? WhatsApp-native: Works where your teams already live All-in-one modules: Tickets, bookings, surveys — no patchwork End-to-end visibility: Dashboards, status updates, and audit trails Smart integration layer: Connects people and backend tools, effortlessly In One Line: BizMagnets turns WhatsApp into your control center for support, service, and workflow automation — with built-in ticketing, bookings, and backend integration. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind BizMagnets - ChatOps For WhatsApp?** - **Seller:** [bizmagnets](https://www.g2.com/sellers/bizmagnets) - **Year Founded:** 2023 - **HQ Location:** Chennai, IN - **LinkedIn® Page:** https://www.linkedin.com/company/98815382 (31 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are Recent G2 Reviews of BizMagnets - ChatOps For WhatsApp? **"[From 500 WhatsApp groups to 1 smart ChatOps platform](https://www.g2.com/survey_responses/bizmagnets-chatops-for-whatsapp-review-11382200)"** **Rating:** 5.0/5.0 stars *— Prabhagaran R.* [Read full review](https://www.g2.com/survey_responses/bizmagnets-chatops-for-whatsapp-review-11382200) --- ### 4. [BlackX](https://www.g2.com/products/blackx/reviews) BlackX AI tools makes it easy for businesses to manage, sell, automate and scale operations globally in a single platform. **Who Is the Company Behind BlackX?** - **Seller:** [BlackX](https://www.g2.com/sellers/blackx) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/blackx-io (4 employees on LinkedIn®) ### 5. [Blender Copilot](https://www.g2.com/products/blender-copilot/reviews) Blender Copilot simplifies the 3D workflow with natural language commands, making 3D design more intuitive and accessible. **Who Is the Company Behind Blender Copilot?** - **Seller:** [Blender Copilot](https://www.g2.com/sellers/blender-copilot) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 6. [BLU WABA Chatbot](https://www.g2.com/products/blu-waba-chatbot/reviews) Smart Conversation, Smarter Solutions Break down language barriers, improve customer satisfaction, and increase efficiency. Embracing the future of customer interactions and discover the true potential of artificial intelligence. **Who Is the Company Behind BLU WABA Chatbot?** - **Seller:** [Futureo Limited](https://www.g2.com/sellers/futureo-limited) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 7. [BMC Helix Virtual Agent](https://www.g2.com/products/bmc-helix-virtual-agent/reviews) BMC Helix Chatbot brings the cognitive enterprise to life with intelligent, omni-channel experiences that let users find and request services through a conversational and personalized interface. **Who Is the Company Behind BMC Helix Virtual Agent?** - **Seller:** [BMC Helix](https://www.g2.com/sellers/bmc-helix) - **Year Founded:** 2025 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/bmchelix/ (1,266 employees on LinkedIn®) ### 8. [BoardingBot](https://www.g2.com/products/boardingbot/reviews) BoardingBot is a Facebook chatbot which sends TestFlight invitations **Who Is the Company Behind BoardingBot?** - **Seller:** [Boorgle](https://www.g2.com/sellers/boorgle) - **Year Founded:** 2016 - **HQ Location:** N/A - **Twitter:** @boardingbot (26 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/boardingbot/about/ (2 employees on LinkedIn®) ### 9. [Bot Auto](https://www.g2.com/products/bot-auto/reviews) Bot Auto is an advanced AI-powered platform designed to automate and enhance various aspects of e-commerce operations. By integrating seamlessly with platforms like Shopify and WooCommerce, Bot Auto streamlines tasks such as generating compelling product descriptions, optimizing SEO, and managing customer interactions, thereby boosting sales and improving user engagement. **Who Is the Company Behind Bot Auto?** - **Seller:** [Bot Auto](https://www.g2.com/sellers/bot-auto) - **Year Founded:** 2023 - **HQ Location:** Houston, US - **LinkedIn® Page:** https://www.linkedin.com/company/bot-auto/ (78 employees on LinkedIn®) ### 10. [BotDistrikt](https://www.g2.com/products/botdistrikt/reviews) BotDistrikt helps businesses build better chatbots. CX-focused, AI-powered, personality-driven characters that your customers will **Who Is the Company Behind BotDistrikt?** - **Seller:** [BotDistrikt](https://www.g2.com/sellers/botdistrikt) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 11. [Botecko](https://www.g2.com/products/botecko/reviews) Botecko is a chatbot platform designed to enhance customer engagement and streamline communication processes for businesses. By integrating seamlessly with popular messaging applications, Botecko enables companies to automate responses, provide instant support, and maintain a consistent presence across multiple channels. Key Features and Functionality: - Multi-Platform Integration: Botecko connects with various messaging services, allowing businesses to reach customers on their preferred platforms. - Automated Responses: The platform utilizes advanced algorithms to deliver prompt and accurate replies to common customer inquiries. - Customizable Workflows: Businesses can tailor conversation flows to meet specific needs, ensuring a personalized user experience. - Analytics and Reporting: Botecko provides insights into customer interactions, helping organizations refine their communication strategies. Primary Value and Solutions: Botecko addresses the challenge of managing high volumes of customer interactions by automating routine tasks and providing immediate support. This leads to increased efficiency, improved customer satisfaction, and the ability for businesses to scale their support operations without proportional increases in resources. **Who Is the Company Behind Botecko?** - **Seller:** [Isageek](https://www.g2.com/sellers/isageek) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 12. [Botfingers Chatgpt Clone](https://www.g2.com/products/botfingers-chatgpt-clone/reviews) ChatGPT clones are powerful AI models that mimic human-like conversations, providing businesses with automated customer support, personalized interactions, and efficient communication solutions. **Who Is the Company Behind Botfingers Chatgpt Clone?** - **Seller:** [Botfingers](https://www.g2.com/sellers/botfingers) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 13. [Botgento](https://www.g2.com/products/botgento/reviews) Chatbot that connects Facebook Messenger with Magento Website. **Who Is the Company Behind Botgento?** - **Seller:** [Botgento](https://www.g2.com/sellers/botgento) - **Year Founded:** 2017 - **HQ Location:** Surat, IN - **Twitter:** @botgento (141 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/botgento (1 employees on LinkedIn®) ### 14. [botifi.me](https://www.g2.com/products/botifi-me/reviews) Botifi will help you launch your sales bot. With botifi, You don't need to have any development skills or hire a developer to work. Botifi will do everything himself. Botifi is a tool for a quick start of sales on chat platforms Telegram, Instagram, Facebook Messenger, Vkontakte etc. in the form of a bot with a convenient admin panel for complete management and control. **Who Is the Company Behind botifi.me?** - **Seller:** [BOTIFI](https://www.g2.com/sellers/botifi) - **Year Founded:** 2021 - **HQ Location:** Tashkent, UZ - **Twitter:** @botifime (4 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/botifi/ (3 employees on LinkedIn®) ### 15. [Botsfortomorrow](https://www.g2.com/products/botsfortomorrow/reviews) Discover BotsForTomorrow, your go-to solution for seamless communication and instant assistance! Our cutting-edge Chatbots provide real-time responses and personalized interactions, empowering businesses to enhance customer experience and boost productivity. With 24/7 availability, our user-friendly platform streamlines operations, handles inquiries, and delivers data-driven insights. Transform your business with industry-leading Chatbot solutions for e-commerce, business services, retail, and customer support. Experience the future of communication today! **Who Is the Company Behind Botsfortomorrow?** - **Seller:** [Botsfortomorrow](https://www.g2.com/sellers/botsfortomorrow) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 16. [BotWot iCX](https://www.g2.com/products/botwot-icx/reviews) BotWot iCX, launched by Purpleant Technologies in March 2025, is an advanced no-code platform that transforms customer lifecycle management for mid to large enterprises. Evolving from the original BotWot chatbot (August 2024), it integrates text, voice, and vision AI to deliver personalized, omnichannel experiences across marketing, sales, and service. Powered by the patent-pending iAWO™ engine, BotWot iCX automates workflows, generates compliant content via OmniGen™ Studio, and resolves 60%+ of queries 50% faster. With seamless integrations (WhatsApp, Salesforce, Shopify), it reduces costs by 40%, boosts ROI by 3x, and improves NPS by 15%. Ideal for banking, e-commerce, agriculture, and more, BotWot iCX drives efficiency, engagement, and growth. Key Features: No-Code AI Agents: Build text, voice, and vision-based bots in minutes. Omnichannel Support: Connects with WhatsApp, email, web, and CRMs. Intelligent Automation: Sentiment-driven workflows and predictive analytics. Dynamic Content: Auto-generates personalized videos, PDFs, and campaigns. Scalable & Secure: PCI-compliant, API-first, and offline-ready. Use Cases: 24/7 support, lead qualification, cart recovery, and farmer outreach. **Who Is the Company Behind BotWot iCX?** - **Seller:** [Purpleant Technologies](https://www.g2.com/sellers/purpleant-technologies) - **Year Founded:** 2024 - **HQ Location:** Gurgaon, IN - **LinkedIn® Page:** https://www.linkedin.com/company/botwot (19 employees on LinkedIn®) ### 17. [Broadcaster Bot](https://www.g2.com/products/broadcaster-bot/reviews) Atiende a tus clientes con Chatbots y Agentes mediante Conversaciones en WhatsApp. Desde tu cuenta empresarial puedes enviar mensajes masivos de whatsapp mediante templates a través de nuestra plataforma. Broadcaster Bot integra los canales de WhatsApp Business, Facebook Messenger, Google Business Chat y RCS para que converses con tus clientes, coordinar a tu equipo interno y socios comerciales. **Who Is the Company Behind Broadcaster Bot?** - **Seller:** [Manuel Bautista ](https://www.g2.com/sellers/manuel-bautista) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 18. [Byteflow](https://www.g2.com/products/byteflow/reviews) ByteFlow - Automate Every Flow of Work, a unified platform of AI agents designed to automate and orchestrate enterprise workflows end-to-end in one single platform. ByteFlow comprises four core tools -VoiceFlow, DocumentFlow, BrowserFlow, and ContentFlow, together enables companies and governments to assist humans in repetitive tasks with reliable, auditable AI agents that talk, read, act, and follow up. **Who Is the Company Behind Byteflow?** - **Seller:** [DifferentByte](https://www.g2.com/sellers/differentbyte) - **Year Founded:** 2024 - **HQ Location:** Kochi, IN - **LinkedIn® Page:** https://www.linkedin.com/company/differentbyte (9 employees on LinkedIn®) ### 19. [byVoice](https://www.g2.com/products/byvoice/reviews) Conversational AI Platform: Chatbot and Voicebot Builder Boost your business capabilities and stand out with the byVoice tailored platform Our Conversational AI Platform empowers companies with a no-code voice and chatbot creation solution. Integrated seamlessly, it offers intelligent IVR, voicebots, and chatbots. Now, you don’t need to build everything from scratch; just customize designs and offer your customers new services effortlessly. Key benefits include telephony channel support and integration with existing solutions. Designed for communication services, the platform comprises: \* Virtual AI-powered PBX with IVR \* Chatbot and voicebot platform \* Automated voice and chat broadcasting system \* No/low-code service scenario editor Who Can Benefit from Our Platform 1. White-label solution for product companies - Expand your service offerings with automated voice, SMS, and text channels. - Modernize existing services with cloud PBX features. - Provide customizable solutions tailored to your clients' specific business needs. 2. Software component for startups - Enhance product offerings with an AI-driven component. - Automate voice and text channels. - Access advanced features without extensive development cycles. - Integrate your technologies into a workflow created within our no-code platform. 3. IT product for B2B/B2C companies - Provide round-the-clock customer interaction and support. - Reduce operational costs associated with customer support. - Capture valuable customer insights, preferences, and pain points. Key Features: AI-powered IVR ChatGPT Integration Cloud PBX functions Telephony channel support Multilingual support Omnichannel support No/low-code maintenance script editor Multiple S2T, TTS, and LLM engines You Can Also Add Advanced Features If Required: PBX capabilities - SIP сonnectivity - Call management - AI IVR functionality - ChatGPT integration - Calls routing and distribution Chatbot platform features - Messenger and SMS integration - CRM/HRM/ERP integrations - NLP/NLU features - Routing and distribution - Message generation No-code editor capabilities - Basic variables, conditions, functions - Advanced features such as procedures, triggers, loops, geo distance, and tasks - Version control - Built-in integrations Outbound calling and messaging - Сall and message generation - Autoresponder detection - Campaign results analytics **Who Is the Company Behind byVoice?** - **Seller:** [byVoice](https://www.g2.com/sellers/byvoice) - **Year Founded:** 2020 - **HQ Location:** Kraków, PL - **Twitter:** @byVoice_ (2 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/byvoice/ (19 employees on LinkedIn®) ### 20. [Caju AI](https://www.g2.com/products/caju-ai/reviews) Caju AI is a cloud-native Customer Engagement as a Service (CEaaS) platform that enables enterprises to efficiently manage and process all message-based customer interactions. By orchestrating control over mobile and desktop connections, supporting customer engagement dashboards, and integrating seamlessly with enterprise CRM systems, Caju AI leverages generative AI and cloud computing to optimize the entire customer engagement lifecycle. This approach ensures scalability, security, and privacy, allowing organizations to analyze client communications and CRM data for actionable insights while maintaining compliance across all channels. **Who Is the Company Behind Caju AI?** - **Seller:** [Caju AI](https://www.g2.com/sellers/caju-ai) - **Year Founded:** 2023 - **HQ Location:** Charlottesville, US - **LinkedIn® Page:** https://www.linkedin.com/company/caju-ai/ (21 employees on LinkedIn®) ### 21. [Captiwate](https://www.g2.com/products/captiwate/reviews) Your best prospects are on your website right now. Are you talking to them? Most companies lose 98% of website visitors because they can't identify them or engage fast enough. Your sales team is stuck cold-calling last month's form fills while high-intent buyers are researching you today. Captiwate lets you connect with prospects at peak buying intent—while they're still on your site. Know Who's Browsing Visitor identification shows company names, contact details, and behavioral signals before prospects identify themselves. See when target accounts hit pricing pages, compare features, or return multiple times. Start Conversations in Seconds One-click video or chat connects your reps with engaged visitors instantly. No forms to kill momentum. No "schedule a demo for next week" delays. Just real conversations when interest is highest. Give Reps Full Context Every conversation starts with complete intelligence: pages viewed, time spent, previous visits, and intent signals. Your team knows exactly what to say before "hello." Measure What Matters Track revenue back to specific campaigns, channels, and touchpoints through real conversations. Prove which marketing investments drive pipeline, not just vanity metrics. Built for Speed 5-minute setup. Native integrations with HubSpot and Salesforce. Instant alerts when target accounts show buying signals. Results: Increase booked demos by 30%. Customers see 391% higher conversion when responding in under 1 minute. Try it free—no credit card required. **Average Rating:** 4.7/5.0 **Total Reviews:** 3 **Who Is the Company Behind Captiwate?** - **Seller:** [Captiwate](https://www.g2.com/sellers/captiwate) - **Year Founded:** 2024 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/captiwate (5 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 33% Small-Business #### What Are Recent G2 Reviews of Captiwate? **"[Efficient Sales Outreach with Instant Visitor Engagement](https://www.g2.com/survey_responses/captiwate-review-12516777)"** **Rating:** 4.5/5.0 stars *— Hanna T.* [Read full review](https://www.g2.com/survey_responses/captiwate-review-12516777) --- **"[Captiwate Turns Website Traffic Into Human, Real Time Conversations](https://www.g2.com/survey_responses/captiwate-review-12560067)"** **Rating:** 5.0/5.0 stars *— James C.* [Read full review](https://www.g2.com/survey_responses/captiwate-review-12560067) --- ### 22. [CHAT 42 - Conversational AI Chatbot](https://www.g2.com/products/chat-42-conversational-ai-chatbot/reviews) CHAT 42 is a Conversational AI Chatbot developed by 42Maru, designed to deliver human-like interactions through advanced language intelligence technologies, including Natural Language Understanding (NLU), Context Management (CM), and Dialogue Management (DM). This chatbot can be tailored to various models such as FAQ, NLU, and Deep QA-based systems, making it suitable for applications like customer support and help desks. **Who Is the Company Behind CHAT 42 - Conversational AI Chatbot?** - **Seller:** [42Maru](https://www.g2.com/sellers/42maru) - **Year Founded:** 2015 - **HQ Location:** Seoul, KR - **LinkedIn® Page:** https://www.linkedin.com/company/42maru (36 employees on LinkedIn®) ### 23. [Chat Board](https://www.g2.com/products/chat-board/reviews) Chat Board is a powerful tool designed to automate customer communication using artificial intelligence-driven chatbots. It seamlessly integrates with popular messaging platforms such as Facebook Messenger, WhatsApp, Instagram, Telegram, and more, allowing businesses and institutions to enhance customer service efficiency. Key features of Chat Board include: AI-Powered Chatbots: Automate responses to frequently asked questions, engage with users, and provide instant support. Multi-Channel Support: Connect with customers across multiple messaging platforms, ensuring consistent communication. User Management: Efficiently manage user data and conversations within a single shared environment. Integrations: Integrate with various tools like Google, Zendesk, and Dialogflow to enrich functionalities. Conversation Flows: Create structured conversation paths that guide users toward specific actions or information. Human Takeover: Easily transition conversations from the chatbot to a human agent when needed. Mobile App: Transform mobile devices into customer service hubs via a progressive web app. Customizable Options: Tailor the chatbot experience according to your brand’s needs and customer expectations. Whether for marketing, customer support, or streamlining operations, Chat Board provides a comprehensive, user-friendly solution for businesses of all sizes. **Who Is the Company Behind Chat Board?** - **Seller:** [Eduhub Solutions](https://www.g2.com/sellers/eduhub-solutions) - **Year Founded:** 2020 - **HQ Location:** İstanbul, TR - **LinkedIn® Page:** http://www.linkedin.com/company/eduhubsolutions (75 employees on LinkedIn®) ### 24. [Chatbook](https://www.g2.com/products/chatbook/reviews) ChatBook helps you build better Facebook Messenger Chatbots to help you automate your marketing, sales and lead generation **Who Is the Company Behind Chatbook?** - **Seller:** [Chatbook](https://www.g2.com/sellers/chatbook) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 25. [ChatBot Builder](https://www.g2.com/products/shoptoit-inc-chatbot-builder/reviews) ChatBot Builder by Shoptoit: Unlimited Chatbots, Simple No-Code Solution Shoptoit’s ChatBot Builder is a powerful, no-code platform designed to help businesses create and deploy unlimited chatbots for just $199 per month. With a user-friendly interface and customizable options, this tool is ideal for anyone looking to elevate customer engagement, automate sales, streamline HR, and enhance training programs—all without technical complexity. Key Features and Benefits 1. Unlimited Bots for One Flat Price: For a straightforward $199 monthly fee, create and manage an unlimited number of chatbots to address diverse business needs, from customer support and sales to internal training and HR. This single pricing model lets you scale easily without extra costs. 2. No-Code, User-Friendly Platform: The ChatBot Builder features an intuitive, drag-and-drop interface, allowing you to design custom chatbots that align perfectly with your brand’s voice and goals—no coding skills required. This accessibility enables rapid setup and quick adjustments to fit your changing needs. 3. Versatile Use Cases: ChatBot Builder goes beyond traditional customer support applications. Use it to automate responses to sales inquiries, manage HR tasks, and conduct employee training. Its adaptability makes it a multifunctional tool that can serve various departments within your organization. 4. Multilingual Capability: Engage audiences worldwide with chatbots that support 40+ languages. This feature allows you to expand your reach and connect with customers across different regions and languages, enhancing the user experience for a global audience. 5. Data-Driven Insights: Each chatbot built on Shoptoit’s platform provides rich conversation histories and actionable analytics, giving you data to optimize interactions and make informed decisions to refine your strategy. Join the Affiliate Program Shoptoit offers a lucrative, two-tiered Affiliate Program designed to reward partners for their ongoing efforts. Affiliates earn 40% of lifetime recurring revenues on Tier 1 referrals and an additional 10% of lifetime revenues on Tier 2 referrals. This opportunity provides a valuable revenue stream while promoting a high-impact, innovative chatbot solution. Why Choose Shoptoit’s ChatBot Builder? Shoptoit combines simplicity with power, making it easy for businesses to adopt AI-driven chatbots across their operations. With our affordable, unlimited model and a rewarding affiliate program, ChatBot Builder is an ideal solution for those looking to drive engagement, increase efficiency, and earn recurring revenue through referrals. **Who Is the Company Behind ChatBot Builder?** - **Seller:** [Shoptoit](https://www.g2.com/sellers/shoptoit) - **Year Founded:** 2018 - **HQ Location:** Calgary, CA - **LinkedIn® Page:** https://www.linkedin.com/company/2471328/ (7 employees on LinkedIn®) ## What Is Chatbots Software? [Conversational Intelligence Software](https://www.g2.com/categories/conversational-intelligence) ## What Software Categories Are Similar to Chatbots Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) - [Conversational Support Software](https://www.g2.com/categories/conversational-support) - [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) - [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots) - [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) --- ## How Do You Choose the Right Chatbots Software? ### What You Should Know About Chatbots Software ### What are Chatbots? Chatbots are impacting every aspect of how businesses communicate with people. Although chatbots are still in the early days, they have grown and developed in leaps and bounds. Chatbots—also known as digital assistants, virtual assistants, virtual agents, interactive agents, and more—have gone from being a simple conversational interface where the user would input text and receive a canned response, to a robust tool where users can converse with a computer via text or voice and receive bespoke responses based on the given context. This advancement is due largely to the rise of artificial intelligence and [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp), as well as improvements in computing power. However, the rise of chatbots should not be viewed in a vacuum. Messaging, in general, has arisen as a preeminent form of communication, and as such, it should come as no surprise that people want a faster and more accessible way to get information. Chatbots can get them that information quickly and can help companies fulfill this desire. With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests. Through providing information and conducting specific tasks, whether external, customer-facing requests or internal, employee-facing requests, chatbots can augment humans’ abilities. #### What Types of Chatbots Exist? The manner in which a user might interact with a chatbot can differ, especially as it relates to the sophistication of the chatbot’s conversational abilities and the degree to which a human might need to step in when the chatbot is not able to respond to a particular query in a reasonable manner. **Button-based bots** Users interact with these chatbots through menus and buttons. **Keyword recognition-based chatbots** Users interact with these chatbots through text or speech and the bot responds based on certain pre-programmed keywords. **Contextual chatbots** Users interact with these chatbots in a natural, conversational manner and the bot responds appropriately, thanks to advanced NLP software techniques. ### What are the Common Features of Chatbots? To fully evaluate a chatbot, it should fulfill the task that it has been programmed to do in an efficient and effective way. Here are some criteria through which it can be evaluated. **Emotional intelligence:** In any conversational context, it is critical that each speaker responds to the other in an emotionally intelligent manner, paying careful attention to the emotional state of the other. This is no less true with a chatbot. The best chatbots on the market respond to the user in a way that is commensurate with their emotional state. **Conversational ability:** As the name implies, chatbots should be able to chat in a way that is natural and fluent, understanding the intent of what was said and responding appropriately. **Broad knowledge base:** Good chatbots are well integrated with a host of business systems or knowledge bases, giving them the ability to answer questions correctly and contextually. **Personal:** Stellar chatbots connect to the user in a way that is bespoke and tailored to the individual. They take in personal information in a safe and secure manner and output a response which befits the question as well as the questioner. **Personality:** Boring chatbots might work in some cases, but adding a bit of zest and personality can help unlock the full potential of these conversational agents. When a chatbot has a touch of sass, the conversation is enriched and enlightened, thus raising the level and sophistication of the conversation. ### What are the Benefits of Chatbots? Chatbots affect any touchpoint where businesses communicate with people. Therefore, there are many key reasons a company might deploy a chatbot for a given use case. Chatbots aren’t just useful for website visitors, app users, and customers, but businesses as well. Below are a few reasons why businesses may decide to use chatbots. **More people are ready to use chatbots:** At least in certain circumstances, consumers actually prefer using chatbots for quick communication with brands. People are in front of their computer and phone screens now more than ever, so it makes sense to provide them with a service they can access with their fingertips. **They never take a day off:** Bots are not constrained to traditional work hours or time zones. So, if one approaches the bot with a basic issue at odd hours, it can be resolved within minutes. **Knowledge acquisition:** Chatbots can be used to help visitors sign up for marketing newsletters, register for webinars, schedule appointments, and even guide customers to a landing page or e-commerce site to finalize transactions. ### Who Uses Chatbots? Chatbots, as a multi-purpose, many-featured solution, can be utilized by various business users.  **Marketers** : Marketers are always looking to connect and engage with customers and potential customers. Some channels which they utilize include SMS, email, and telephone. Through conversational solutions, like chatbots, marketers can connect in an automated manner, which would help increase their scale and scope. **Customer support:** When one has issues with a product or service, they want to be able to engage with the business in whatever channel they desire. As such, businesses across industries are developing solutions, such as chatbots, to ensure that they are always available. With chatbots, they are able to provide 24/7 support and services to employees and customers. **Human resources:** Employees frequently have questions for their human resources (HR) team, sometimes known as employee success. These questions range from benefits to paid time off (PTO) to salary-related queries. Although it is important to keep the human in human resources, chatbots can provide a channel in which employees can ask questions and receive answers immediately. ### What are the Alternatives to Chatbots? As mentioned, chatbots are making an impact across industries as well as business functions. Therefore, it is only natural that they integrate with a host of different software. Here are some different types of software that are either directly related to or can be integrated with chatbots. [Bot platforms](https://www.g2.com/categories/bot-platforms) **:** Chatbots are a great solution when users are looking for a chatbot that they can use off the shelf, with little to no development or coding experience necessary. However, companies looking to build their own chatbot can benefit from bot platforms, which are tools used to build and deploy interactive chatbots. These platforms provide development tools such as frameworks and API toolsets for customizable bot creation. [Intelligent virtual assistant](https://www.g2.com/categories/intelligent-virtual-assistants)[s software](https://www.g2.com/categories/intelligent-virtual-assistants) **:** If a company has more time and energy, as well as fiscal resources, it is wise for them to explore intelligent virtual assistants (IVAs), which provide the same basic capabilities of chatbots and more. With IVAs, users are enabled to have natural conversations via a host of different channels to solve their business problems. In addition, this advanced software has the ability to use the conversations to update systems such as a CRM, an ERP, or human resource management systems. #### Software Related to Chatbots The following solutions can be used in conjunction with chatbots to automate business operations and further advance digital transformation: [Help desk software](https://www.g2.com/categories/help-desk) **:** Customer service is a major use case for chatbots. Help desk software, which is designed to provide a customer with information and support regarding a company’s products or services, is extensively including chatbot functionality or the ability to integrate with chatbots. [Productivity bots software](https://www.g2.com/categories/productivity-bots) **:** Users looking to increase the productivity of software they are using should look to productivity bots to help them achieve this goal. Productivity bots work as add-ons to software tools, providing additional features, organization, or automation on top of the foundational features of the product. When a bot is connected to a software platform, it boosts the utility of the existing tool that the team already uses. [Natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp): NLP software allows applications to interact with human language using a deep learning algorithm. NLP algorithms input language and can give a variety of outputs based on the learned task NLP algorithms can provide voice recognition and natural language generation, which converts data into understandable human language. Some examples of NLP uses include chatbots, translation applications, and social media monitoring tools that scan social media networks for mentions. ### Challenges with Chatbots A software can come with its own set of challenges. Chatbots, which are changing many industries and use cases (such as customer support and e-commerce), have some key issues which one should keep in mind. **Preference for human agents:** Although chatbots are great at many tasks, some contexts, such as those which require a significant amount of empathy, may be better served by a human agent. **Handoffs to humans:** There might come a time when a chatbot does not have an answer to a question from the user. It is critical that the system is designed in a way to successfully resolve this problem. Typically, the best way to solve this is to transition the user to a human agent. ### Which Companies Should Buy Chatbots? Chatbots are positively affecting industries from travel to retail, as well as business functions such as HR. Within these industries, the roles can significantly vary as to who most commonly engages with chatbots. **Hospitality:** The hospitality industry is being transformed by chatbots, with businesses using them to increase customer loyalty through on-demand support and personalized service. Other uses of chatbots in the hospitality sector include taking reservations, enabling personalized services like preferred room features or local restaurant recommendations supporting customer engagement and retention. **Retail:** Retail and e-commerce stand to benefit greatly from the deployment of chatbots to enhance customer engagement and drive sales. Chatbots can also deliver a personalized e-commerce experience for customers. **Travel:** The travel sector is adopting chatbots to assist customer bookings, provide customer support, resolve complaints, and act as a personal assistant to customize a traveler’s itinerary. ### How to Buy Chatbots When looking to deploy a chatbot solution, businesses should start by investigating their various channels, such as messaging platforms, emails, and websites. Chatbots can be deployed across any and all of these platforms. Through analyzing these channels—e.g., discovering response rates, most popular channels, etc.—users can best understand their performance and how chatbot solutions can supercharge them. #### Requirements Gathering (RFI/RFP) for Chatbots Whether a company is purchasing chatbots for the first time or looking to replace their current system, G2.com can assist them with the selection process. First, buyers should evaluate the need for chatbots and determine what functionality will be most useful for the business.  Some initial questions which should be asked include: - Which are the channels that are supported? - How long does it take to set up? - How easy is it to script the chatbots? - How is the offering priced? #### Compare Chatbots **Create a long list** Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. With a long list, one creates a broad list of tools that align with one’s business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller. **Create a short list** Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions. **Conduct demos** To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition. #### Selection of Chatbots **Choose a selection team** Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities. **Negotiation** Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others. **Final decision** After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board. ### Chatbots Trends In addition, artificial intelligence techniques such as NLP software help make chatbot solutions easier to use and more powerful, providing more accurate results. Below are the trends relevant to this software. **Conversational interfaces** In general, users are looking to conversational interfaces to get answers to their burning questions. For example, they are looking to query their data in a more natural way. Since natural language understanding has improved, people can talk to their data, finding and exploring insights using natural, intuitive language. With this powerful technology, users can focus on discovering patterns and finding meaning hidden in the data as opposed to memorizing SQL queries. Data-focused businesspeople, like data analysts, can benefit from conversational interfaces like chatbots. Users can uncover the material they are looking for using intuitive language. Intuitive methods of querying data mean a larger user base that can access and make sense of company data. **Voice** Voice is a primal method of interacting with others. It is only natural that we now converse with our machines using our voice and that the platforms for said voicebots have seen great success. Voice makes technology feel more human and allows people to trust it more. Voice will prove to be an important natural interface that mediates human communication and relationships with devices, and ultimately, within an AI-powered world. **Artificial intelligence** AI is quickly becoming a promising feature of many, if not most, types of software. With machine learning, end users can identify patterns in data, allowing them to make sense of content and help them understand what they are seeing. This pattern recognition is fueling the rise of more powerful, contextually-aware chatbots.