Lucas M.

Small-Business (50 or fewer emp.)

12/11/2019

"Click to Dial and Stats"

4/5

What do you like best about Tenfold?

I love how Tenfold allowed us to click to dial using our computers, it has saved us time when it comes to remembering customer numbers and manually putting it in. I also love that you're able to keep track of the calls analytics like how many calls you made, how many connects and average call time. Another neat feature is you're able to leave notes that automatically get added into the CRM at the end of the call. Review collected by and hosted on G2.com.

What do you dislike about Tenfold?

I dislike that you can't have Skype installed on the same computer you have tenfold on. With Skype, it automatically sets all calls to open with Skype instead of tenfold. Huge bug that ruins the application. Review collected by and hosted on G2.com.

Recommendations to others considering Tenfold:

If you are wondering if Tenfold is worth it, it will definitely cut 1/4 of the time spent with a client allowing you to contact more clients in a day. I would recommend it to people who work in sales or telemarketing for outbound calls Review collected by and hosted on G2.com.

What problems is Tenfold solving and how is that benefiting you?

With Tenfold I have been able to increase the way I make my calls by cutting the time dialing and remembering client numbers. I am also able to see how many people I connected with a day and use that as a base line for what to beat in my calls tomorrow. Review collected by and hosted on G2.com.

Cody A.

Outside Sales Rep

Small-Business (50 or fewer emp.)

8/8/2019

"Click to Dial Tracking"

5/5

What do you like best about Tenfold?

I love how Tenfold keeps track of how many calls you make a day, to the connects and talk time. But the feature I love the most has to be the click to dial feature. Allowing you to click on a phone number on screen and call them! Review collected by and hosted on G2.com.

What do you dislike about Tenfold?

I dislike that if your computer has Skype installed and running, it will not work well with Tenfold. Your Skype will be set as the default for click to dial. Review collected by and hosted on G2.com.

Recommendations to others considering Tenfold:

If you want to increase productivity within office, I would highly recommend using Tenfold to automate some of the tedious task such as dialing and remembering contacts. Review collected by and hosted on G2.com.

What problems is Tenfold solving and how is that benefiting you?

With Tenfold, we’re able to keep all of our contacts in one database, manage our call analytics and automate the process of manually dial phone numbers! It really makes the job easier! Review collected by and hosted on G2.com.

Rose T.

Business Development Representative

Small-Business (50 or fewer emp.)

7/20/2019

"Keeping track of your phone calls"

4.5/5

What do you like best about Tenfold?

I love how easy ten fold makes it to Click to Call and keep track of all your sales calls analytics. Review collected by and hosted on G2.com.

What do you dislike about Tenfold?

I dislike that it could voicemails as double calls, so the accuracy is 100% Review collected by and hosted on G2.com.

Recommendations to others considering Tenfold:

I would highly recommend using Tenfold to keep track of your sales calls volume. You can use that information to become a better salesmen. Review collected by and hosted on G2.com.

What problems is Tenfold solving and how is that benefiting you?

With Tenfold, I’ve found it very easy to keep track of all my sales analytics. From connects to call counting. With that information I am easily able to increase my call production and become a better sales women. Review collected by and hosted on G2.com.

Alyssa` J.

Account Executive

Small-Business (50 or fewer emp.)

7/23/2019

"Your phone call stats"

4/5

What do you like best about Tenfold?

I like how easy tenfold makes it to manage your sales calls. From click to dial, to your metrics of quality calls. Review collected by and hosted on G2.com.

What do you dislike about Tenfold?

Tenfold’s click to dial won’t work if Skype is installed and running. The click to dial will want to open Skype. Review collected by and hosted on G2.com.

Recommendations to others considering Tenfold:

If your already micromanaging, Tenfold is a great way to get other metrics your CRM doesn’t keep track of! Review collected by and hosted on G2.com.

What problems is Tenfold solving and how is that benefiting you?

With Tenfold, we are tracking all of our outbound calls to set goals and standards for ourselves. It allows us to see our stats and aim to beat them next time! Review collected by and hosted on G2.com.

Aaron E.

Inside Sales Rep

Small-Business (50 or fewer emp.)

6/25/2019

"Make outbound calls a competition"

4/5

What do you like best about Tenfold?

I love how tenfold shows calls and leaderboard so who's getting quality connects at a time. This makes selling competition within our company. Review collected by and hosted on G2.com.

What do you dislike about Tenfold?

I dislike how I can log double ghosted it calls. Review collected by and hosted on G2.com.

Recommendations to others considering Tenfold:

I would highly Tenfold to increase productivity within your work enviorment. I makes managing a sales team so much easier Review collected by and hosted on G2.com.

What problems is Tenfold solving and how is that benefiting you?

With tenfold, we're able to manage our team and see the results for how many calls there making a day, to the quality of the conversation in the call length. This allows us to manage the data and see how we can tell final sale. Review collected by and hosted on G2.com.

Eduardo G.

Inside Sales Representative

Small-Business (50 or fewer emp.)

11/26/2018

"Making your phone calls productive!"

4.5/5

What do you like best about Tenfold?

I like tenfold, because it keeps track of your calls. With tenfold I am able to see who is making the most calls and has the most answers and talk time. This shows how productive we are and which salesmen are out preforming others. Also Tenfold allows you to click to dial and pulls your contacts information through your CRM. Review collected by and hosted on G2.com.

What do you dislike about Tenfold?

I dislike that is doesn't include calls make from dialing in the phone number through the phone number, and it also counts double calls (calling right after calling) as 2 calls. This make the conversions look smaller than they actually are. Review collected by and hosted on G2.com.

Recommendations to others considering Tenfold:

If you want to motivate your sales team to make more cold calls and actually talk to prospects get Tenfold. You'll be able to monitor your team's work and get them to do more than they usually do, because it encourages competition to get the most calls in a day! Review collected by and hosted on G2.com.

What problems is Tenfold solving and how is that benefiting you?

With tenfold, i am able to motivate myself to make the most calls to spread awareness of our company. This also allows our sale team to sell more, because we see other people working harder! Review collected by and hosted on G2.com.

Michael K.

Sales Manager

Small-Business (50 or fewer emp.)

11/25/2018

"One Click Call"

4.5/5

What do you like best about Tenfold?

This is a simple way to make your sales team more produtive. All it takes is one click to make a call, and when they do it you can keep track of who is making the most calls, engaging in actual conversation and has the most talk time. Review collected by and hosted on G2.com.

What do you dislike about Tenfold?

It can sometime be off, when it comes to updates. Tenfold often interferes with Skype when clicking a phone number prompting Skype to open up. This can get very annoying at times and may require Skype to be removed from the computer. Review collected by and hosted on G2.com.

Recommendations to others considering Tenfold:

If you want to make dialing faster and keep track of daily calls, then Tenfold is what you need get. It also encourages friendly competition between sale staff. Review collected by and hosted on G2.com.

What problems is Tenfold solving and how is that benefiting you?

With Tenfold, we are encouraging a friendly competition between sales staff to see who can make the most calls. We are also able to see the performance of each sales staff, because not all calls will answer. We are able to see which salesmen are engaging with a client. Review collected by and hosted on G2.com.

Michael D.

Information Technology Operations Analyst

Enterprise (> 1000 emp.)

4/30/2018

"The perfect way to log your calls"

5/5

What do you like best about Tenfold?

The ability to quickly log calls and view previews notes without any major problems. Compared to other call management systems, Tenfold exceeds expectation with an easy to use interface that can do so much in such little screenspace. Review collected by and hosted on G2.com.

What do you dislike about Tenfold?

It can be glitchy once in awhile. But the support makes up for that. They are quick and always contact you directly in case of anything. I wish you could name the tasks better when created using the magic words. Review collected by and hosted on G2.com.

Recommendations to others considering Tenfold:

Definitely give it a try, it can really help deliver better results on a sales and service level. Their support is awesome and the software is updated very regularly with very minimal downtime. Review collected by and hosted on G2.com.

What problems is Tenfold solving and how is that benefiting you?

The ability to log calls and create tasks on Salesforce is instantaneous. Productivity has increased, and quality of calls, orders, and opportunities has improved. The ability to create tasks with certain magic words is really cool and easy. Review collected by and hosted on G2.com.

Kacee O.

Mid-Market (51-1000 emp.)

8/5/2018

"Great tool for tracking calls!"

3.5/5

What do you like best about Tenfold?

Love the click to dial feature! It makes it quick and easy to make lots of calls all day long! The tracking abilities makes it easy to manage our internal data. Review collected by and hosted on G2.com.

What do you dislike about Tenfold?

On occasion, the notifications can be a little disruptive. This is a minor inconvenience and can be disabled fairly quickly. Review collected by and hosted on G2.com.

Recommendations to others considering Tenfold:

Give it a try! The implementation is seamless and the customer support is second to none. Review collected by and hosted on G2.com.

What problems is Tenfold solving and how is that benefiting you?

Sales is a contact sport - and Tenfold helps us make the most of our time by enabling us to call out quickly with the Click to Dial feature. Efficiency is key. Review collected by and hosted on G2.com.

Daniel P.

National Sales Manager

Telecommunications

Mid-Market (51-1000 emp.)

4/16/2018

"Great tool for Salesforce call logging"

4.5/5

What do you like best about Tenfold?

Easy to set up

Intuitive UI

Minimal training needed

The only solution for entering Salesforce calls that doesn't feel like a chore. Review collected by and hosted on G2.com.

What do you dislike about Tenfold?

Occasional ghost calls

Unable to recover data if connection to phone system is interrupted

Occasional issues with call timer, less than once a month. Review collected by and hosted on G2.com.

Recommendations to others considering Tenfold:

Make sure you have a clear understanding of you phones integration and capabilities and how those capabilities interact with Tenfold. We had to change some settings around to get Tenfold to work. The final setting that we couldn't fix is the cause of the ghost calls listed as my con. Even with these hiccups, this has been the easiest software I've ever had to implement. I've tried multiple phone systems Salesforce integrations, and none of them work nearly as well as Tenfold. Tenfold is the only one that doesn't force you to constantly open Salesforce to enter notes. Review collected by and hosted on G2.com.

What problems is Tenfold solving and how is that benefiting you?

Tenfold makes it take no extra time to log Salesforce calls. Incredibly useful for making sure Salesforce is used as a tool, rather than an extra task. We also use Tenfold to display live call metrics on a TV scoreboard for the sales department. We now have more information logged for all customers and improved follow up. Review collected by and hosted on G2.com.