--- title: Tenfold Reviews meta_title: 'Tenfold Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 172 reviews by the users' company size, role or industry to find out how Tenfold works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 172 scale: '5' date_modified: '2026-08-04' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Tenfold Reviews **Vendor:** LivePerson **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.5/5.0 **Total Reviews:** 172 ## About Tenfold Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity. Tenfold works with dozens of cloud and on-premise telephony providers (Avaya, Genesys, Cisco, RingCentral, Nice InContact, etc) and most market-leading CRMs (Salesforce, MS Dynamics, ServiceNow, Zendesk, Netsuite, Sugar, Bullhorn, and Tier 1). Since we use your existing phone system, there are no extra or variable charges. The breadth of integrations gives you the freedom to change your underlying stack over time without having to compromise the agent experience or the quality of data you capture. ## Tenfold Pros & Cons **What users like:** - Users value the **accuracy of information** Tenfold provides, enabling efficient tracking of calls logged in SalesForce. (1 reviews) - Users value the **call logging feature** in Tenfold, which integrates seamlessly with Salesforce for easy tracking. (1 reviews) - Users value the **CRM integration** of Tenfold, enhancing call logging and visibility within SalesForce. (1 reviews) - Users appreciate the **integrations with SalesForce** , enabling seamless call logging and tracking of communication history. (1 reviews) - Users appreciate the **Salesforce integration** of Tenfold, enabling seamless call logging and tracking of contacts. (1 reviews) - Tools (1 reviews) - Tracking Performance (1 reviews) - User Interface (1 reviews) **What users dislike:** - Users express frustration with **limited features** , citing loading issues and a cumbersome window size that hinders usability. (1 reviews) - Users find Tenfold **not intuitive** , often struggling with loading issues and small window sizes that hinder usability. (1 reviews) - Users experience frequent **screen issues** , including loading problems and frustration with window size and scrolling. (1 reviews) - Users often face **slow loading** times with Tenfold, causing frustration and complicating their workflow. (1 reviews) - Users often face **slow performance** , requiring frustrating workarounds to load and navigate the Tenfold interface effectively. (1 reviews) ## Tenfold Discussions - [What is tenfold software?](https://www.g2.com/discussions/what-is-tenfold-software) - 1 comment - [View Tenfold pricing details and edition comparison](https://www.g2.com/products/tenfold/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+10%3A40%3A26+-0500&secure%5Bsession_id%5D=49b72535-6a0d-49b3-b081-ed69a7fd1c8c&secure%5Btoken%5D=3ba6c56cdbef259c1bc15349ed0d28368f573c1b42b722725221bda207d319f1&format=llm_user) ## Tenfold Integrations - [Microsoft Exchange](https://www.g2.com/products/microsoft-microsoft-exchange/reviews) - [Personio](https://www.g2.com/products/personio/reviews) ## Tenfold Features **** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **ServiceNow Apps** - ServiceNow Integration - Value **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting **** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Insights** - Notes - Sorts Prospects - Automated Note Taking - AI/Machine Learning **** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics ## Top Tenfold Alternatives - [Revenue.io](https://www.g2.com/products/revenue-io/reviews) - 4.7/5.0 (570 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - 4.3/5.0 (3,501 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews)